Jon Shafer is one of the most professional car sales people I have met. Every part of this experience was flawless and pleasant. He worked magic and got me exactly what I wanted, even in the midst of pandemic shortages. Thanks again!

I worked with Jon at BMW Santa Maria. Jon is responsive attentive and really helpful through the process. We did the entire process over email so it was very easy. And the pick up experience was also smooth. When I arrived, Jon already prepare everything for me. He walked me through some of the information and had another sales walked me through the tech of the car. We spent maybe 10m max signing the legal docs. The pick up took me less than an hour with the education session included. Overall, I can’t ask for more. It was a great experience and will def be returning.

Great service. Nice staff. Highly recommend. In and out quickly.

Please allow me to quickly summarize my purchasing experience at BMW Santa Maria.Initial selection/sales process very friendly and efficientPurchasing process initially professional, specifically requested that both (front and back) car license plate holders are mountedFirst attempt to pick up car – no front license plate holder installedSecond- car was handed over without any floor mats present (I had to ask for it, and they had to be ordered and all-weather ones were supplied instead of regular ones due to inventory issues!)Third- one (of two) car key supplied with low battery (battery was replaced)Fourth- No wheel lock key (or any tool) supplied with car and when faced with a slow tire leak was unable to remove the wheel.My attempt to quickly solve this through the Santa Maria dealership resulted in a rather “Kafkaesque” experience:-Provide VIN so key can be ordered-Bring in the car (VIN doesn’t work) to identify what key needs to be ordered and should arrive in a day or two.-Oh no, Keys are all back ordered and will take at least 6-8 weeks to get here from Germany!-Bring in the car, so the service dept. can evaluate the issue and potentially remove the lock, earliest appointment available 4 days from now!! (all the while I have a slow leak in the tire) and leave the car for 4 hours!!!-Received a call form sales manager which at best added to the confusion and at worst was insulting since he condescendingly suggested to look again in all car compartments, questioned whether a third party removed a never present wheel lock key, and left the situation in an even more confusing and unsolved situation.-This last conversation made it very clear to me that trying to solve this issue -created by the Santa Maria Dealership handing over a car without proper tools supplied- was proving to be fruitless.The next day, Tuesday, I contacted BMW San Luis Obispo, explained the situation, was seen by the service department the same day and left one hour later with the issue solved.

Awesome purchase and trade in experience with Luis and his team at BMW of Santa Maria. Highly recommend this dealership! In thr time of COVID-19, they handled my trade and new purchase transaction electronically with ease and professionalism, delivering my new vehicle to my home and picking up my trade without my needing to spend time at the dealership. Thanks Luis and Matthew!

The sales staff were exceptional! It was the easiest car buying experience I have ever had. I highly recommend BMW of Santa Maria.

Great purchase experience :) found them through online listing platform with a nice deal on 15 bimmer. The staff there is friendly and the whole process is fast and smooth, drove the car back a hour later and I am loving it. would recommend.

Smooth transaction and very helpful staff made my car buying experience easy. Edgardo, Jesus, and the crew have given me their full attention to all my car needs. Thanks again for the great help!

I shopped entirely over the phone. Roger and Luis were extremely patient and helpful. They handled everything entirely fuss free - including out of state registration and shipping the car through my chosen shipper. They were nothing but helpful and accommodating. As a BMW fan, I hope to return to them for my next purchase.

TYLER HENRY. Remember that name next time you visit BMW Santa Maria. Hands down the best salesman I have ever dealt with in my life. His knowledge and service are absolutely unmatched anywhere else. The man will go out of his way to make sure you are one hundred percent satisfied with your purchase. Purchased a 2021 750i and he took time out of his day to deliver it to me 3 hours away. Next time you visit this dealership, just look for the man with the best mustache on the lot. LEGEND.

In the days of COVID19 it was so easy to shop on-line. With no fuss the car we picked was cleaned and ready for a test drive when we arrived. In and out within an hour or less. Thank you so much BMW of Santa Maria for your great service.

I was very pleased with the service and how friendly the Sales Consultant Luis Ledesma and the Finance Manager Matthew Correa were! They made my experience really easy! I told them what I wanted and they helped me get into exactly what I was looking for

Santa Maria BMW had a 21 carbon black X3 M40i with all our must-have options and getting it was hassle-free. A great deal achieved without any haggling and a very smooth and enjoyable delivery process. Definitely well-worth the drive. Another fantastic BMW experience with Jon Shafer!

I continue to be blown away with the service department. Armondo does an amazing job ensuring I am always well taken care of. I have had a couple small issues with used cars I have bought here (thats normal with a used car) and every time they have made it more than right. I will be a customer for life. I have owned 5 BMWs and continue to love these cars especially knowing I can count on our local dealership to exceed my expectations. My Salesman was Joseph and I can call him anytime needed and he helps with the car I purchased from him. Keep up the great work, the entire team including the managers is stellar.

Excellent buying experience. Helps when you are dealing with a veteran sales person whos main priority is customer service! It makes a huge difference and promotes customer loyalty. I bought my first BMW from Jon Shafer over 20 years ago, will buy our next car from him and highly recommend him to all my friends and family. Worth the drive to Santa Maria.

Tyler Henry the service advisor. My experience with Tyler was awesome I thought that he was very knowledgeable and friendly he responded to my questions in a timely manner. Overall service was excellent I would go back to Santa Maria of BMW because of Tyler Henry. thank you Tyler

Thank you to Jesus and his team for doing a great job!! We drove all the way from LA to Santa Maria and it was really worth it!! We leased 2 cars(850i and M340i). We definitely had a great experience from sales to finance to delivery directly to my driveway! Great job guys! Ill be back in a few months to pickup car #3.

Extremely pleasant experience purchasing our first BMW. We were not sure between two models and they were patient with us. The sales person had the answers and gave us our space to figure it out. The paperwork was the quickest we ever experienced. We recommend BMW of Santa Maria, we selected the 430i and love the way it drives.

Unbelievable experience, I actually bought the car sight unseen and had it delivered to San Diego. Saul and Matthew helped me work out the deal over the phone and it was even after hours too. They went above and beyond and I will definitely be using them again based on my experience. Highly recommend BMW of Santa Maria and their staff.

Luis was professional, accommodating & made my purchase of my BMW X5 very easy. Everyone at BMW of Santa Maria was excellent to work with!!!

Jon was straightforward, professional and very easy to work with. My order involved out of state registration and performance center deliver and on the top of setting me up with a great deal, BMW of Santa Maria team made the whole experience a breeze. Definitely recommend and will come back for my next BMW.

Absolutely great customer service from beginning to the end. The whole team worked with me, and hard to get me the car of my dreams! So thankful for their hard work and dedication. Overall great experience and would highly recommend. Especially for vets 1000% hit up BMW of SM!

I want to send A GREAT BIG THANKS, a Job Well Done to Jonathan in Sales.His expertise made my first time experience with BMW very promising!!!Thank you Jonathan and “ The BMW TEAM”

Edgar good sales men jesus good finance drove all the way from the bakersfield area took care of me had everything ready when I got there left with a nice BMW

Ridiculously unprofessional. Had to drive to SLO to make the deal. Which resulted in more out of pocket, but the service was immaculate in BMW of SLO.

Salesman: Joseph MurguiaFinance Manager: Jonathan ZarrateeSales Manager Rudy CorreaMy wife and I went to look at a truck and ended up buying it. Jonathan met us outside and took us straight to the truck and let us take it for a test ride. He was knowledgeable about the vehicle and had great customer service. Rudy worked with us on the price of our trade-in and the price of the vehicle to get it to a point I was comfortable. He was also able to work in a good deal on the warranty. Jonathan was helpful with all of the paperwork and working with us on getting the vehicle that night (we froze our credit and didnt unfreeze it because we werent expecting to buy that night) All of this is typically expected...What set them apart is that their customer service didnt end after the sale. It did require a bit of a nudge to remind them what we needed but they always followed through. They located the second key, retrieved all of the specs for the vehicle (I was looking for the towing capacity), and said they would get us a front licence plate carrier at no-cost (still waiting on this one...more nudging). They were very accommodating to my pregnant wife and 14 month old child during the entire process.The ONLY negative of my experience with BMW of Santa Maria is they advertised the truck with larger trailer mirrors (they usually run $250-300) and I liked them because I tow a lot. The truck did not have them on there, though. When I asked Rudy about it he said something about the quality check of all of their vehicles and they probably had to remove them for that reason. Between the ad going up and use buying the truck in a couple of days...they somehow managed to get the OEM mirrors with matching paint. I have a feeling they put the trailer mirrors on there to make the truck appear larger in the advertisement. This was somewhat irritating but it didnt kill the overall satisfaction.They will take care of you if you go here. It may require some nudging to get stuff done, but they work with you.

I’ve never been better taken care of as a customer between the friendly manager, the professionalism of Melissa at the front desk, and the outstanding hard work of Tony who took care of my car and me as a customer. I won’t be dreading coming back here when my car needs any repairs.

Jon Shafer was our CA. He did a great job getting our 2021 Individual Paint X5 40i Msport ordered for PCD. Jon kept us informed every step of the way. Smooth, easy to work with, and very knowledgeable.

Very easy to work with, exact car I was looking for.

Jesus and Cameron were very nice and helpful. Cameron is very knowledgeable sales representative (genius) and told/showed us the many features of BMW X7. Beautiful test drive route. My second best test drive.Areas of improvement:Waiting area/room.

My client advisor Jon Shafer and the new car sales manager Cameron Love went above and beyond in helping me order and then taking delivery of my 2021 X5M. Everything went so smoothly. I cant say enough good things about them and the dealership.Excellent experience.

Great buying experience!

New 328D. So happy with it, and them!

We have had two great experiences with BMW of Santa Maria. Great sales, finance and service staff.

I’ve purchased a vehicle from bmw Santa Maria recently, I’m very satisfied with the transition, especially a salesman Luis L. Thank you!

My name is Mrs Green and the BMW service department was great. Especially the representatives they were always professional and courteous. I felt comfortable bringing my car to get the required updates knowing I would be treated good and my car would be in good hands.

I had car troubles late in Friday and Tyler was a huge help in getting the car taken care of for ordering the parts and handling the insurance claim. He was on top of every step and did an amazing job.

I want to thank my son for a great job in finding Jon Shafer, Internet Sales Manager, in his search of a 2021 X7, especially right after I had to cancel a day old lease contract, due to fraud by a dealer in OC, that I leased a car from before, with prior good experience, now bought by another dealer in OC, people should be very cautious or drive a little away from LA and OC for peace of mind!Jon Shafer is the one you want to get a car from, with no hassle, super friendly, very professional, efficient, unbelievably trustworthy, only after a couple of emails, he offered us an unbeatable family deal, both my son and I built and ordered our car from Jon, he kept us well informed, offered great advice, and sent us pictures of our new car, etc. and now my son is happily getting an X6 from him for my daughter-in-law.It’s definitely worth the 3-hour drive to pick up our car, after a scenic drive through Santa Barbara, everyone in the modern and spacious dealership was all smiles and congratulated us for getting a new car, even though we only dealt with Jonathan Zarathustra, Finance Manager, and Fabrice Gardon, BMW Genius, both were courteous, efficient and helpful, super sharp and thoughtful Fabrice took time helped me setting up so many things, so useful yet I never knew about the features, and demoed for me the new features like massage (not worth paying for if you could barely feel the movement.) and new screen displays for parking assist, etc.No hassle at all for the lease end return, after handing Jon our keys, what a night and day difference, the unscrupulous dealer in OC, lied about our mere 17k-mile two rear tires got low thread, and that $800 fee their sales manager said will be waived, appeared along with thousands of cash down on a no down lease, instead of the MSD we requested, they tried very hard we won’t get a hard copy to review before signing, by only provide us the signature rectangular blank spots on iPad to sign!One hard to believe surprise was right after I turned on the cruise control heading out of the dealership yesterday, immediately I felt the steering wheel is being controlled by the car, I only had to keep my hands loosely on, and be vigilant about the drive, my brand new 2021 X5 45e, expertly steered and took me safely home through the winding mountain roads of SR 154, always packed US 101, I-5 and I-605. I think somehow I end up with an improved version of the same year and same model, the one I returned also tried to take the control of the steering wheel, a couple of times I had to fight to get on the freeway, other than that I didn’t notice anything close to self-driving.

I will follow Jon Shafer anywhere. I’ve leased multiple cars from him and have sent more than a couple fitness and colleagues his way who have also gotten cars from him. Picking up my X3M was the best and worth the 4 hour drive from San Diego. Fabrice — the BMW Genius — Cameron, the New Car Manager, we also extremely friendly and helpful. Even the Finance Dept. which I usually find the most annoying at most dealerships, was super easy to deal with. Overall, another great experience with Jon Shafer in the books!!!

Dave in parts and his team are the best

This place takes wonderful care of me and my 535d. The service manager there, Josh Luna, went above and beyond when I ran into a fuel pump issue. Highly recommended!

I have been a customer for the past couple of years and I thought it is time to let BMW of Santa Maria and our community know of the excellent customer service I receive from Romer in the Service Department. He always greets me with a smile, is quick, and explains things clearly. Romer genuinely cares for BMW and their customers and it shows. Thank you for doing a great job Romer. I appreciate you!

Ive tooken in my car few times with armando enciso very informative service advisor about services and repairs also great customer service.

I got a very rare 2 days off in the middle of the week. Called yesterday morning to make an appointment with the Service Center. The lady on the phone asks me to hold while she finds the Appointment Coordinator. A few minutes later she returns explaining that the Appointment Coordinator is busy with customers. She asks if I would like to leave a voice message with my name and number so they can call me back, or just bring the car in without an appointment. I decided to leave a message. Towards the end of the day I hadnt heard back from them, so I decided to just drive over and see them in person before they close. When I get there, I explain to a gentleman outside that I wasnt expecting to get seen since they were about to close. I just wanted to make an appointment or confirm that they take walk-ins since I can just get there first thing in the morning. He assures me that they take walk-ins and tells me to bring it in the next day. I arrive here today 15 minutes before they open to insure Im their first customer. Sure enough, I go to the Service Center and explain what I need(the check engine light came on). The guy tells me they are booked up for at least a week. I explain to him what happened the day before. He explaines to me that it doesnt work that way and they cant fit me in... Im leaving 2 stars because they were at least generally polite.

This dealership has thee Best customer service, they don’t put you on hold for hours they are quick and responsive. The service department goes the extra mile on your vehicle, they are Very nice and caring. The drive all the way from SLO was forsure worth it.

I will gladly give these people 0, not even 1. They were nice with me during process in getting the car to me, when they checked my credit (twice) for some reason and I got approved, they supposed to send final paper to sign. I didn’t heard them couple days even if I tried. I thought I got right car so I was pushing things a little bit. After couple of days they told me that car is actually sold on auction to dealer and they will do their best to find something similar for me. Credit check is good for 3 months and they have enough time to find good deal. Those 3 months are passed, I had 1 offer from sales guy, he wanted to kill me with that offer because I was calling, he saw I wanted car, so he thought he will catch good money on me. After that they didn’t offer anything, or answered when I called. At the end, 2 inquiries for nothing.

I bought a preowned 228i and could not have been happier with the sales process. I was never rushed or pressured and all my questions were answered honestly and I was given time to think through all the numbers and options carefully. Raj was my sales guy and Christian in finance. All around a very positive experience and I LOVE THE CAR! WOW! Highly recommended!

The worst experience. I would never recommend a friend, family member or complete stranger to come here. Its been the biggest headache! I bought my car 3 months ago and I am still dealing with things Ive later realized were dishonest and slimy. Ive had to go back and resign paperwork 3 times because they keep making mistakes/ leaving things out we discussed and agreed on. We signed paperwork for a interest rate knowing I told them I wouldnt go with their loan services if it were any more than the rate they offered. Then 10 days later they came back and raised the interest rate significantly. Regardless of the fact that we had already signed legally binding paperwork and they took my car trade in and sent me home with the new one....Additional issues with the agreement we made on the warranty. They told me it would be a $0 deductible as long as I get my car fixed with them. Somewhere in the many times I had to resign that got taken off. I asked for it to be fixed and they have ignored all my calls and emails.

Fair repair prices and they let me borrow a car free when I schedule it. My last repair was a big AC job that took a few days and they were actually LESS expensive than the other German specialty shops in town! They do great work and really treat you well as a customer.

Love this place! Great service and great people who run it! Every sales guy, manager, service writer, and so on that Ive talked to has been GENUINELY friendly and really cares about what they do and doing the right thing. Thanks for everything youve done for me BMW of Santa Maria! You guys go above and beyond! You are possibly the best dealership in the US by far!

Outstanding experience! Drew,Rudy, and Jonathan took great care of us and were extremely helpful and knowledgeable.

Sheldon and Ali are the BEST! Im not easy to deal with but they are always very patient with all my drama. I got the car of my dreams and I never thought it would happen. But they did it!Now Im a proud owner of a Z4M! On top of the sales dept. the service dept. is just as good!Thanks every one at BMW of Santa Maria for making dreams come true!

Hi- I want to let the people know at Santa Maria BMW why I choose Santa Maria BMW, they were fair, honest, willing to go out of there way and do better then their competitor at Coast BMW Nissan in San Luis Obispo. Avoid all cost at Coast BMW Nissan, they have bad customer service and they deceive their customers with fake reviews with hiding negative feedback till those customers realize they have been conned by Coast BMW Nissan. Dont make that mistake and go to Santa Maria BMW instead, they dont post fake reviews to win customers, they do better customer service plan and simple.

Me and my fiancée came in Thursday January 30th to look at your used E92 M3. We have a ton of others M3’s we are looking at and we just wanted to come in to take a closer look at the car and it’s features. We were not too keen on purchasing it because of the color and since in had some cosmetic defects. Your salesman Joseph Murguia was our first point of contact at the dealership and offered us a test drive which we didn’t refuse because we were interested in how the car drove. After the test drive we told him we didn’t really like the color, the interior scratches, or the damaged bumper and thanked him for his time. He insisted we come inside to “just run the numbers” and we agreed out of curiosity. Both me and my fiancée asked him several times whether “running the numbers” would be a soft inquiry or a hard inquiry into her credit, and he assured us more than once that it would not affect the score even a tiny but and quote: “nothing to worry about”.We left the dealership after telling Joseph and you that we needed to look at our finances. Our finances are fine, we just weren’t happy with the color of the car and the price it was at given it’s mileage and condition. We were planning on coming back and working out a final deal with Joseph to buy the car, until my fiancée checked her credit score, which had dropped by 30 points due to not one but TWO hard inquires issued by your dealership. This is a massive drop and will take a long time to recover, and will mess with our ability to get student loans and purchase a home. When my fiancée spoke with Joseph on the phone he was very rude to her and refused to acknowledge that he had lied about the credit check. He called her a liar and was unprofessional. He told her “it’s obvious it would be a hard credit check”. Well it wasn’t obvious to us since he assured us it wouldn’t be, we specifically asked him about this.Our family has 4 BMW’s that have been regularly serviced there and 2 that have been bought from there. They are all upset over this and will no longer service or purchase BMW’s there again, unless this issue can be resolved. When you spoke to us you were very professional and weren’t pushy, but in contrast you salesman Joseph was very pushy and unprofessional, calling us liars and acting like purchasing a car is nothing. We are very unhappy with this and will be sure to leave a bad review. Hopefully you can contact us so we can talk about this.

A salesman from Santa Maria BMW went way out of his way to help us, whether some people had an issue with this place or not but it was positive for us. I have experienced bad car dealerships before but it seems they were doing their best to ensure us they had a car for us and the trouble they went to get that car for was a good deal all the way around. I wasnt shopping for a better deal, I was shopping for a better car I needed and one dealership didnt give a hoot where Santa Maria BMW did.

Great service, did my oil change and was in and out.

COLASSAL WASTE OF TIME. Called this morning to schedule a test drive. Scheduled for about four hours later and they stated they had the car there. On my way down there (I told them I lived an hour away) they called to tell me that they didnt have the car on the lot. It was loaned out earlier that day. I had already made the drive down with the kids and the gf and wasted a day off and the gas to get there. Thank God I didnt come from out of the area. They told me they would get it there. If youre thinking about driving from out of town dont bother. Just a big sorry we didnt know it wasnt here. Even after I called to ask them if it was. Dont even waste your time. Buy elsewhere.

Hands down a very cool place love my car! but there is one employee who is extra cool! Enrique Olea such a good person and employee to help me will be returning for further help thanks to him!

The staff here is very nice,helpful and courteous. Will take good care of your needs.

Mike Pryor was outstanding salesman. He answered all my questions and was very knowledgeable. Nicholas Henderson the manager was great too. He took the time to talk to us and made sure we were happy. I recommend that for your next vehicle purchase you visit these guys. Sami Delabra was also great and Abraham Miller in finance was totally professional.

I purchased a vehicle from this dealership in November of 2015. It was known at the time of sale that the air conditioning was not properly functioning, and the part needed to fix it would be arriving in two days. I returned the vehicle to have the part installed; this did not fix the problem. They held the vehicle for over almost two weeks attempting to fix this issue. Thankfully they gave me a loner vehicle. During this time period I never received status updates regarding my vehicle and never received phone calls back when I requested an update.When my vehicle was finally fixed, I was called and told I could pick up my car. They lied, the air conditioning was not properly fixed. When I called to tell them it was not fixed they told me I could drop it off but this time no loner car would be available because they dont offer that. I told them that the had previously issued me a loner vehicle and they responded with we will look into this and call you back; I never received a call back.I am now in the process of obtaining legal council due to breach of contract. DO NOT do business with this company. They are unethical and do not follow through on their obligations.

Customer service from the internet team is deplorable.

Hands down worst dealership I’ve ever been to. Came to get an appraisal (with zero interest to sell to them) and when they found out I wasn’t planning to trade in, they made up a number 1/3 the Blue Book value of my car and said they weren’t interested. I have never encountered such a condescending business. Take your money elsewhere.

I had to get my car serviced and it was great. I thought that Abe and Josh were very personable and really helped me realize what was wrong with my car. I also loved how they had snacks and coffee and a place were I could sit while I waited for my car. Although I didnt buy my car there I thought it was a little distracting when all the salesman rushed to food when it came in. I also felt that they were very loud and very uncomfortable while they watched the TV over my shoulder. Other than that service was great! I am will for sure go back!

A good friend of mine raves about this place. Went there to check out a car that was advertised and came up on a Google search. Walked up to a couple couldnt be bothered sales reps. May have been my sensitive side but immediately got the vibe that Im not worthy of the Maserati GT I was interested in. Ima spend my money somewhere where the know the vehicle, have it on site, and dont have attitude. So disappointed that people are still judged on appearance vs. intellect, refinement, and visual portfolio. Live and learn kids. You lost a sale. May this be a lesson in humanity. Done now

Very disappointed in both my X5 50i and the overall service of this place. It has been a “no it’s not our fault” “sorry the warranty doesn’t cover that” and “you will need to talk to BMW HQ.” BMW has lost another client. Oh and if you are looking into buying one, you should look up all the issues they have. Recalls and lawsuits galore!

The service dept. is wonderful, I am always treated like a Queen - Abe and the team are so professional, understanding, helpful and always right on time.They deserve a 6th star. In addition Mike Keene is truly the best salesperson in the world, hewants to please and always does a fabulous job.

Great place! Love the energy! Lots of professional help! Very clean organized environment!

Service staffs are super friendly !

Gr8 service friendly people, staff make u welcome

Best Customer Service,especially one of the employees Armando is always so Pleasant !

Always get treated in a friendly and courteous manner.

Fantastic place to get your next BMW. Excellent service and team. The leadership here clearly has a the customer experience as priority #1.

Very good. Found and fixed potential problem.

Ive had a great experience here! Great people. great smiles. Great customer service!

Sales is great service is terrible!!! Rather drive to Santa Barbara before getting my car serviced here. Had my X5 there before and just bought a new 4 Series didnt fix the problem nor feel like I was a priority.

0 stars if available, Ive never had bad service here till these past weeks, I called BMW of Santa Maria to get a price quote on service on my x5 and x1 and the service lady checked and told me that both vehicles were still under factory maintenance warranty I also told them.that my x1 had something lose in the engine bay, so I was excited and made appointment with a loner. I took both of my vehicles in the next Thursday when I got there Romone told me that they werent under factory warranty and they wanted to charge me 1000 dollars for both vechales they also told me they didnt want to fix the x1 . I came in the this Memorial Day to bring the loaner back and a woman named Trish came out very rudely and asked me if I needed anything and if I was looking for somebody and I told her I was just dropping off the loaner car so I could pick up both of my cars she was very rude and very disrespectful in front of my kids and told me that they could not release my car is because the service people were not there now Ramon is calling me and telling me that they are going to charge my card if I dont bring back their loaner I told them okay well youll have to bring them to me if you want them or youll have to wait till Thursday which is my day off. he then proceeded to tell me that he will only bring one car I have tried several times to get ahold of Josh Luna the service manager and Nick Henderson the general manager have not received any phone call from them and feel really disrespected Ive always told people to come here to make the 30-minute Drive because their service was great now they have proved me wrong

Beware! Had them mess up vital work on my 2007 335i, 3 times in a row! Terrible terrible work. Dont get me wrong Abe the service advisor has been wonderful to me, but the work performed is not up to standard. I was even told a MASTER MECHANIC worked on my vehicle. This really scares me knowing that a master mechanic would do such an awful job. Took the car in for a valve cover job under warranty, not only was the job done wrong the first time, but they ended up replacing it again because they didnt clean any of the spark plug sockets and it fouled my spark plugs. The final mistake was made while doing repairs to the oil pan, the subframe bolts were left hand loose. Not only is that life threatening ordeal, but not ok at all for a third mistake. I have much respect for some of these guys as Ive been going to the dealership for 2 years now without problems. I was attempting to get in contact with the manager of the dealership to try and figure things, because of the ridiculous mistake made. I was told we were going to have a meeting to discuss this like adults, but apparently the manager had different plans. Not only was a decision made without even consulting me, but I felt very much disrespected that he would not talk to me face to face. I will not be going back here and I will be filing a complaint with BMW of NA to attempt to remedy this problem from occurring to someone else, before any gets into an accident because of this.For a BMW dealership I am not impressed at all with this kind of work.

These guys were great. They got the job done in the time promised.

Was there for service. It was quick and they where friendly. They had pizza for everyone too!

They treat you right and very good to work with

Most excellent! Christian in finance and my salesman Joe made buying a car a breeze!

I rarely ever leave reviews but I felt it was needed to let people know that this was my first experience leasing a car and my last. The service for oil changes was always top notch however at lease signing, I put down $2500 to cover applicable taxes and then when I turned in my lease, I got a bill from BMW Financial Services that said I owed a disposition fee and a sales/use tax plus wear charges (which I had purchased the insurance for any wear on the vehicle). It was quite a shock when I was only expecting to pay my last car payment and be done. This is very misleading and It should be mentioned by the sales rep at lease signing. I am a single mother on a limited income and now have to figure out a way to pay this. BMW of Santa Maria said they would submit my insurance info to the insurance company for wear and tear however I am still stuck with a $350 disposition fee and a $73 sales/use tax on top of my remaining payment. So disappointed with BMW. I will never buy or lease another vehicle from them again. That’s bad business.

Jesus Rocha gives an experience unlike any other.

I bought a used 2007 car, paid top price for it, no haggling. 6 months later the battery failed. I phoned and tried text window conversation with them, i was ignored both times. I can cope with them not wanting to make a warranty on something that in their eyes took place long ago. But being rude, not returning calls is callous, juvenile and cheap. I wont go there ever again.

Bought certified pre-owned BMW here, it has been a great car. I have only had it serviced hereand the service has been fantastic. I am bias to this place due to the fact I have a few friends here, but that doesnt mean I need to keep buying cars here or using the service dept. However I have recommended friends to buy here and the ones that have feel the same way I do.Like the old saying If it aint broke, dont try to fix it nothing to fix here.I will continue to buy here as long as i am driving!

My son drove out in his BMW feeling like a Million bucks, looking like it too. The team treated him like the King he is!!!! Thank You guys for making my sons Dream come true !!!!!!

They take care my car problem right away

I was actually just ranting about a completely different dealership and how horrible it was and then I compared it to the amazing people at Santa Maria, it has been a while but i remember it like it was yesterday.Driving up to SF from LA when this light turns on a light that has been mysteriously popping up and when you turn of the car it disappears never to be found again. I showed up to Santa Maria and well they treated me like a person and boy was that fantastic compared to the arrogant people that i sometimes deal with at an unmentioned audi dealership.The guys at Santa Maria took me in immediately helped me out, and sent me on my way. I really could not ask for more. They were amazing and super helpful!I do not know how to praise your awesome efforts anymore than randomly bringing up in a conversation a dealership that is over 100 miles away from me and saying, this is what you guys need to be like!!!!Thanks again!

I have a vehicle with a current airbag recall. I have been in touch with BMW of Santa Maria for over 3 months. I followed up every 2 weeks and was told the part was unavailable. I am a tenured member with the BMW Car Club of America and work with several BMW independent repair shops. I noticed that several people with similar vehicles where having their airbags replaced with no mention of a backorder. I decided to call BMW of North America. I was told the airbag is available and BMW of Santa Maria was looking at an old part number which had been updated. BMWNA went above and beyond to email the dealership with the new part number and ask them to order the airbag. BMWNA then set me an appointment 3 weeks out even though the representative said 1 week would of been sufficient to ensure the airbag was ordered and had arrived.After making babysitting arrangements, taking a day off of work and driving 30 minutes each way, I arrived for my appointment. After going through the entire check in process the Service Advisor decided to check if the airbag was there. Glad he did because it wasnt. Both SAs working apologized and I was told the person that handles airbags is on vacation.I called BMW of North America back. They left a message for the case manager that helped me originally. She called back shortly and let me know she researched the issue and has all of the screenshots and sent emails to the dealership. She let me know that BMW of Santa Maria dropped the ball and did not order the airbag.I am disgusted with BMW of Santa Maria. I am a General Manager for a large business in San Luis Obispo. I am actively involved in the BMW Car Club of America and in the Porsche Club of America. I am an Instructor with Tire Rack Street Survival and BMW Car Club. I am a Michelin Tire Ambassador. I am also a Concours Automotive Judge. I will ensure that anyone inquiring about a vehicle in regards to Service or Sales does not go to BMW of Santa Maria.I will also be reaching out to Roundel magazine as well as some contacts I have made through National. Today my time and money was wasted and due to that investment I will see this issue through.I will not return to your dealership and please dont leave a fake please contact me message after this review. You have my contact information and if you were interested in reaching out to me you would have already...

Best no pressure service- Steve Pangelina is great

Wasnt there long enough to form an opinion.

The best team all around

Service here is Always Excellent!

They always treat everyone with the utmost respect, regardless of whether you are driving a 3 series, or a 6 series. The first time I walked in, they didnt assume what I could and couldnt afford, like some places do.

Great service

Best VW Sales and Service Experience that Ive ever had! I will never go anywhere else!

Armando in the service department is excellent!!

My daughter just bought a new vehicle ..

The manager here is not a good guy