I went in to have a bulb replaced and during the service they mentioned a couple of other things that need minor fixes. They were able to get everything done in a timely manor. Everyone was super nice and professional! Will definitely be going back! I recommend this location!
My experience with this Dobbs location has always been very good. Anthony and his team are always professional and provide only the service needed. I would recommend this Dobbs to anyone I know.
This location is great! I needed some work done and they were super flexible with the time frame that I needed for the work to be completed. They are very courteous and professional. Thanks so much for being an awesome location. Im very appreciative and happy with my experience.
Fast, friendly service. Went in for inspection and oil change in and out less than an hour.. No pressure for more sales👍👍 I will come back and recommend
I’ve used Dobbs for years. They’ve always treated me with respect and I never felt like they were upselling — suggesting repairs just because I was there. Recommend them whenever I can.
I had a great experience on Saturday. My daughter had a flat with no spare. We called and spoke to Anthony he was very friendly and professional. He said come on in he had one in stock. By the time he had the ticket made out the tire was mounted and ready to go. I was done in 15 minutes. Thank you so much Anthony you helped our family out of a tight spot.
Free tire repair. Fast service. Friendly staff.
Great service. Woke up to a tire light on. Took my car right in and gave me ride to work while they fixed it. Highly recommend this store to anyone who lives or works nearby. Very friendly manager and employees.
Anthony and his team were super helpful. They got me in right away and were finished faster than I expected. The best part? As an educator, I appreciate when someone takes the time to explain what’s happening and why one choice might be better than another. Anthony was informative and helpful.
The team at Dobbs is awesome! Frantically tried to get an emissions test because I went unprepared to the license office after getting pulled over for expired tags and they squeezed me in to help me out. 6/5 based on my experience.
I walked into a Surprisingly clean showroom, considering all the snow weve had lately. There was a couple being helped ahead of me, but another gentleman came in from the back with paperwork in his hands, saw me, and immediately set them down and and proceeded to help me. I opted to leave my vehicle with them since they were really busy.I was called periodically with updates on the progress with the repairs so that I wasnt left wondering. When it was time to pick up my vehicle, they walked me through what was done and answered all of my questions with complete professionalism. Will definitely take my vehicle back to them!
On July 1st, I drove from Omaha, Nebraska to St. Louis to drop off stuffs for a kid who will start a Master program in WashU. Next day morning I found a flat tire at a hotel parking lot. After changing spare tire, called and drove around near the University City to get it repaired. Unfortunately, however, it was the Friday before the July 4th long weekend, and everyone was so busy! Costco tire did not pick up my phone! Walmart auto only do appointment work! Luckily, Walmart tech told me try Dobbs auto center. So, I drove to Dobbs at Mapplewood branch, but they were all day fully scheduled! Thankfully, Ryan at the Dobbs Mapplewood store very kindly called around different branches of Dobbs and told me Dobbs at Tesson Ferry could to repair within couple of hours! When I got to the Tesson branch, the store manager, Tony, was waiting for me and he was also kindly arranged to start check in right away! More thankfully, they completed repair within couple of hours! I was able to start my journey backing home with peace mind and safety on July 2nd! Sincerely thanks again, Dobbs! Martin from Omaha
The best experience I have had at this Dobbs location. Dustin explained in plain English what was exactly wrong with my car.Once parts were delivered, gave me a completion time that he met.Great service!Thank you.
Great customer service. Extremely respectful and honest manager.
They fit me in last minute when I needed help with a tire repair, even though it added to their already booked schedule. Thanks again.
Repaired my leaking tire with speed. A great shop!
This Dobbs has to be the best Dobbs I’ve ever been to! It’s a bit of a drive for me but it’s completely worth it! The people here are so professional and diligent with their work. They are not only great mechanics, but also just great people! They are always so nice and friendly. I have never received bad service from here! I would recommend this location to anyone.
Dustin went over and above to help us figure out and right a wrong that another mechanic at another shop did. He was so nice and so knowledgeable. We really appreciate all that he did.
Great service and fast! The new management has made this shop my go to for everything. They diagnosed my problem and fixed it fast. I feeling like I have a trusted car shop again.
I was charged $50 more than the quote I received, the wait time was much longer, and I watched one of their technicians speed through the parking lot in my car. They appear to have damaged one of my tire pressure sensors. Multiple people were working with their face masks under their chins. Overall, I would not recommend.
Amazing service and Cole the alignment tech is so cute and professional 😍😍
I emailed a request for an appointment and had a response quickly the next morning. They got me in that same day and I was in and out in no time. The reps all were super pleasant to work with! AMAZING CUSTOMER SERVICE! 🌟🌟🌟🌟🌟
The customer service here was great! Called and got an appointment same day which was so convenient. Waited in the lobby and was in/out in an hour. Highly recommend
Always feel that I get very good service
I always go to Dobbs Auto Centers. Only place I buy my tires. They have done the brakes on all my cars. I have them do most of my auto services. There are a lot of them around St. Louis area & one close to me anytime I need help with my car.
Anthony went above and beyond to take care of me. I am extremely happy with the service I received.
Very speedy and friendly staff! Highly recommend for your car repairs and tire service!
My car was having trouble with idling and they got me in and diagnosed right away. They gave me a ride home and back to the shop when the repair was completed. Great service and very thorough. Thanks Dobbs!
I always bring my cars here. Top notch service
Got me in for an oil change same day, with wonderful customer service!
We take our cars there regularly and everyone there is good. Dustin especially has gone out of his way to help us recently with a very messed up situation.
Best Dobbs in the area, specifically because of the staff and management. Bart is an honest mechanic. He tells you how it is, whats the best option to move forward as well as what other issues could come up. The crew is also super friendly. This completely contradicts any belief Ive ever had about Dobbs. Thank you to the Dobbs Team Tesson Ferry!
Fixed my flat, changed my air filter quickly and reasonably. Anthony was very kind and explained how flat was fixed and gave me the “intruder” as a souvenir lol!
Great service! The Store manager was extremely helpful and knowledgeable. I definitely recommend this location.
Great staff worked with me to complete work on my vehicle in a timely fashion and very friendly. I’ll be back for my auto repair needs.
Very professional...very thorough...good pricing for work that needed to be done. Thanks!!
Dobbs has always been a very dependable company. Today’s service was excellent, as usual. Began on time and all went great. This is a company that you can trust—plus fair pricing
I had a 10:00am appt for a front end alignment and they didnt get my truck in till 11:00am thats my only complaint. The staff were very courteous, helpful and knowledgeable. Thanks guys
I am always satisfied with my experience at Dobbs on Tesson Ferry! The front associates are prompt, professional, and friendly. They help explain everything I need to know about my vehicle’s needs in terms I can understand, so I receive the most informed knowledge possible about what services they’re providing me. Upon my most previous visit, Devin was who helped me, and he helped everything go smoothly and easily. He thoroughly respected my time and my concerns with what my budget was. I will always trust Dobbs for all of my automotive needs!
Fantastic Service, Caring Staff! My sons car is having a lot of problems and the staff at Dobbs has been just wonderful. They give great advice and let us know what has to be done now vs what can wait. They take the time to carefully explain how things work. I truly appreciate their honesty and empathy.
Fast, friendly efficient service - always a good customer experience.
I called about an inspection and tire rotation. They were courteous the phone and even more in person! Got what I needed without any pressure or hassle. And they made sure I grabbed some hand sanitizer on the way out. I’ll be back again.
Staff is always very helpful and kind
Always professional and efficient!
Sense of urgency was lacking at this location. I use Dobbs at Festus a lot. Some at Arnold also. My first time at this location. Customer service is lacking here. One especially, which I wont mention publicly, just stood around and didnt speak to anyone, customers or other co- workers. He just paced around and accomplished nothing. I will continue to be a Dobbs customer, but, at other locations.
Excellent service. Bart does an amazing job running the shop and his crew
Professional service. Top notch
Staff really nice, check in and out was fast. Had my service complete within the time they said. Would highly recommend using this Dobbs location (Tesson ferry & Baptist).
I had an issue with my AC water evaporator that kept coming back and couldn’t figure it out. The store manager Bart and his team kept taking my car in at no extra charge until they knew it was fixed. Can’t thank them enough and will be going to them every time from now on.
Have had multiple vehicles serviced at Dobbs over the past years. They have always been complete with information given, and whether or not repairs were necessary or cost efficient for my vehicles. Never have felt pressured there or sold an unnecessary service. Would recommend Dobbs and developing a trusting relationship with service personnel.
The service manager Bart was very knowledgeable polite and helpful. The service was quick and correct. The crew member had an opportunity to up sell but did not; realist advice was offered instead.
Been going here for years and always get good service.
Dobbs personal are courteous, friendly, kind, and knowledgeable. I was driving on two fifty five, when I heard this grinding noise. I new that wasn’t good. I coast to Dobbs. They told it would be several hours before they could determine what was the cause was. I told them that I was on my way to see my dad, Rehab, that he would be concerned if I didn’t get there. They offered to take me to the Rehab and after my car was repaired. They came and picked me up.Now that’s above and beyond all my expectations. I am proud to be a Dobbs customer.Adrian
Bart and Aaron were great. They were extremely busy today and were working diligently to take care of everyone in a timely fashion. Would definitely come back in the future and would recommend others to come here as well.
Very friendly upbeat Staff! They became very busy after I got in & I heard also how the other customers were treated. All very professional and friendly. I came to this particular Dobbs because they were always going above and beyond for my elderly Aunt. I WILL go back because they solved my problem fast and knew their stuff. Thanks Dobbs!
Cant recommend this place enough. The friendly faces and great prices along with knowledgeable staff truly make dobbs auto and tire a one stop shop. I will be back again and again. They were even so nice as to let me borrow a gas can when a friend ran out of gas, free of charge. THIS PLACE IS AWESOME
Out of all places in town I went to this was only place that had the time to check my tire out. Best service.
I was able to get an appointment quickly for an oil change which i needed quickly Also had something removed from my tire which was causing a slow leak. Work was done quickly, efficiently and accurately! Service rep was kind and accommodating!
Very clean shop!! Everyone was extremely helpful. Devin didnt pressure me into buying services I didnt need. He was very upfront with his prices and what I needed to keep my car on the road. Highly recommend them to all my friends and family!!
I got a flat tire heading to vball. I was lucky they were close by. They notice another tire was close to being flat. They got me new tires and explain what could have caused my tires to be rubbing.This store was friendly and informed me very well. If I lived closer I would come to this store all the time.Thanks for the awesome job!!!!
While Dobbs took care of my headlight very promptly. Two of the three staff were disrespectful, pushing the sale of wiper blades after I said I was going to wait. I didnt plan on additional maintenance today, as I initially stated. I hope the techs arent incentivized to push sales that leads to disrespecting customers. My daughter recently complained of a similar experience with a different Dobbs. I am going to look at alternatives.
I sent my car in for a new wheel and tire after hitting a curb this morning. 🙄🙄🙄 What a way to start the day..... Dobbs was able to recommend a reasonable tow service to tow my car and then add it to my bill . They fixed my car while I was at work, and I was able to pick it up on my way home. Super fast and friendly service!
Mike the store manager was absolute class. Never been to this location before and it was the best experience I’ve ever had with taking a car in for maintenance. He was honest, helpful, and knew what he was doing. Refreshing to know there are people like Mike in this industry, I know there are plenty out there that you can trust. Work with Mike and you won’t be disappointed.
Dobbs has always done great work on our cars. Fast, friendly service. What more could you ask for?
Fast and friendly!Great assistant manager!
I stopped in because my low tire air light was on. They checked it immediately and found a nail in one tire. They fixed it right away. It took maybe 15 minutes. The two people I did business with were extremely nice and very helpful. I would always reccomend Dobbs to everyone. Thank you for your service.
New tires feel great.
As always, everyone was awesome. Came to my rescue. I always recommend this location. Keep up the good work!! Thanks.
Everyone was nice and explained things. Craig was extremely helpful over the phone and in person.
Great staff with both customers and staff who are employed (total family experience). I have been going to Dobbs for at least 20+ years. With no regrets!!
Walked in with no appointment for oil change and tire rotation. I was in and out fast and efficient.
Awesome service and super friendly staff! I needed a flat tire replaced and they got me in right away and had it done quickly! Thanks Dobbs Saint Louis South County!
Just needed a tire repair, but the guys at Dobbs were great... Got me in right away and fixed up quicm. Great service. Thank you!
The workers there were always in good humor and you can tell they enjoy being with each other and the work they do.
Every time I am in Dobbs to get my vehicle serviced, the customer service is outstanding! The workers do a great job finding a solution to get your vehicle back on the road! I will be a returning customers!!
A visit to purchase tires at the Dobbs Tire & Auto Store at Plaza 21 last Spring of 19 began as an errand, became an odyssey and concluded as an epic saga resulting here in this testimony of the onsite Staff & Crews extraordinary service and exceedingly thoughtful & helpful, generosity & efforts which remarkably had then and continues now to transcend that of mere mortals.The tires had been mounted and while attempting to use a well known and reliable credit card with more than ample available funds to pay for the tires & services the card continued to be mysteriously and repeatedly declined.I was told with random occurrence when paying customers used this CC the CC Providers system could not validate the authenticity of the vendor and the transaction would be declined. Apparently my card was one so affected.After literally hours on the phone with the CC company troubleshooting their system and the Dobbs Counter-Staff of CJ & Aaron running the card countless times through the terminal, the CC company and I agreed they would send a Cash Advance free of charges & fees to any local financial institution nearby... now with less than 30 minutes remaining in the business day.Bart, the franchise manager, personally drove me to no less than 4 or 5 banking institutions before the dilemma was resolved and my new Dobbs Tires and Service were paid for and I was overall left amazed beyond satisfied.One is typically called upon to meet only the requirements of their job description and assigned contracted position. The qualities that Bart, CJ, Aaron and the Dobbs Team most undoubtedly bring to work each day far exceed what can not be calculated or measured, and extend far beyond what defines required on any job description. They possess Virtues that one may or may not have been born with or cultivated yet they bring them to work with with everyday and by default of their virtuous nature share them with every customer, every day... as that day they had with me.Bart, CJ, Aaron and the others are routinely compensated for satisfactorily fulfilling their job description requirements but there is no form of equal compensation that could reward them for their added inherent qualities and virtues that - All - benefit from, not myself alone, every day. Though my mere acknowledgement falls far short... by my sincerity i can only try.I would like to congratulate that Corporate individual at Dobbs that found them and has so benefitted from their agreement to become associates of the Dobbs Tire & Auto family.Individually & collectively they are not only highly skilled and highly competent at tasks their company position calls for... they are a valuable and irreplaceable - Asset - of an immeasurable priceless Worth, for which they could never be adequately compensated for and why my desire to acknowledge them will always fall far short of my enduring appreciation that will remain timeless and outlast.In Awe and Gratitude,~ james
Never again !!!My 91-year-old mother has been taking her car here for several years to get her oil changed.It seems like every time she takes it in they tell her she needs several hundred dollars of other work done to her car.Last time they told her serpentine belt needed replacing. I told her I could see nothing wrong with it and not to have it replaced.This last oil change she ask them to look at a noise coming from the engine. They said she needed the ball joints replaced or it would not pass inspection.Also said to replace the battery because it was low. All for the low price of $900.00.They said nothing about the serpentine belt that needed replacing from the last oil change.I have taken my Mother’s car to a real repair shop to have it looked at.They said the noise was because of a bad engine mount. (Less than $300) Nothing else wrong.I saddens my heart to see a place like this taking advantage of old people on a fixed income.Please tell all of your friends to beware of this place.PS: It would not let me post without giving it 1 star.
I am giving this place 2 stars because the work they do is decent but the store manager and pricing strategies are inappropriate. I had a brake service completed and they charged me for an unnecessary oil flush and almost to replace perfectly good brake hoses. When I was on the phone they made it sound like the oil flush was a requirement until I saw the bill and realized it was just another service. Be sure to ask them what is the repair and what is considered maintenace. Also their warranty is a joke. You will hit the lottery before you have a problem that meets their very limited coverage options. Dont get tricked into extra cost. Again, their work is good but I could do without all the pressure tactics and up charges. Just repair what I need and let me be on my way in peace.
The best place to go Excellent service friendly In and out quickly and get your work done fast and worry free
We follow Bart wherever and whatever shop he manages. We have been using DOBBS for about 17 years now, and trust his word completely. We have tried other DOBBS 1-2 times but they don’t compare to the friendly customer service the three shops he has operated always have. And to think I’m this pleased after a $1,600 bill!!!
From the initial setting up of an appointment to the picking up of our vehicles at the end of the day- the service was excellent and responsive! As Arnold said... I’ll be back!!
Wife took car to your shop on Sat 6/8 they failed mechanical because of a scarred brake line and a steering control arm bushing for a total of over $900 I took the car to a trusted mechanical shop that is only open M-F the next week. There was nothing wrong with the bushing but the brake line needed to be replaced. The mechanic said there was nothing around the hose to scar it and when I looked at it, the hose looks like someone did it with a grinder. I know the effects of grinders on things because I spent 30 years in construction and have worked with grinders. I can’t prove Dobbs did this but I told the wife to never ever go back to Dobbs!!
Great service and pretty fast
The entire staff, CJ, Devin, Bert, and Eric, at the South County location is amazing. The guys are friendly and very professional. My auto repairs are done in a timely manner. If you are looking for excellent auto repairs Dobbs South Couthy is the place to go.
I always have great service at This Dobbs location. Everyone is helpful and friendly.
Happy, they were able to fix my, flat. Love, that it was covered by DOBBS tire warranty!
Needed some work done and was surprised how reasonabley priced they where. And very helpful and polite everyone was. Will definitely be taking my car back when needed.
Had brand new rims put on my truck and they chewed the outside edge pretty bad (had to sand and repaint them) and were quite rude about me calling them out on it. Never go here.
They repaired my flat in the time frame they promised so great work. Very nice and courteous.
The staff is very friendly. Fast and they know what they are doing. Great job
CJ and Bart in particular are very professional, polite and genuine in their desire to rectify the problem I had and have had in he past. CJ goes the extra mile to make sure I was happy. I would continue to go there
The service was faster than I expected and reasonably priced, the staff was nice.Leaving 4 stars because on the way to Dobbs, a Dobbs truck decided to race me down Gravois doing 70 MPH at 1 PM on a Wednesday. I didnt catch the truck number, since it was in my rearview, but those DOBBS decals were impossible to miss. Also, they messed with all my dash settings, turning off my headlights, bluetooth, and info display, which was annoying at best, no big deal.
Loose battery terminal after changing battery. They tried to tell me it would cost $475 to fix. I tightened the bolt, and magically its fixed for free. Go someplace thats trustworthy.
Scam artists, they will temper with your car in order to scam you out of your money.Bought new tires at this location and went in to get them rotated. Car was absolutely fine before taking it there. They call me and tell me the car is running rough and has low idle, want $100 to diagnose the problem. I refuse the diagnosis and pick up the car. I look under the hood and they had disconnected the vacuum tube from the air chamber, and that is why the car was running rough. I reconnected the tube and the car started running fine again. Scam artists, do not take your car to this location!!! Giving them a star because there is no option to give them 0.
I had my oil changed today and was in and out in no time. Fast friendly service!
Very kind staff. I drove up on a very cold day with my 2 small kids needing to have my tire pressure checked and they were extremely accommodating and checked the tires right away without us even getting out of the car... and they didnt charge anything. I am very appreciative!
Great service, informative,
Wife took car to Dobbs on Tesson Ferry for a safety & emission inspection while I was out of town, the emissions passed but mechanical failed. The reason for failure was a bad flexible brake line hose and a steering control arm with new parts the bill would be over $900. The parts wouldn’t be in until the upcoming week. Good thing because if the parts would have been available she probably would have done it. When I came home she showed me the estimate, I replied the car just turned over 37,000 miles and it shouldn’t need steering parts yet. The car is a 2013 Buick LaCrosse that is only used on paved roads.I took the car to a trusted shop that is only open on weekdays, they did the new inspection after I showed them Dobbs paperwork. The brakline had to be replaced but everything else passed. He showed me the damaged hose and since I worked in construction for 30 years I can recognize marks made by a grinder. The mechanic said there are no moving parts to rub or wear the hose where it was damaged.The damaged part, installation and labor cost me $150. I can’t prove they damaged the hose but beware if they say you failed and need to spend money.DON’T GO TO DOBBS FOR INSPECTIONS ESPECIALLY IF YOU ARE A FEMALE, I believe this has proven to my wife NOT TO GO TO DOBBS!!!David McFerron Srdavesr1955@sbcglobal.net