If you want your car to be repaired and your nerves saved, do not be lazy and look for another service. There is no basic diagnostics and, accordingly, there is no result. Here you will lose your money and in return will receive a portion of stress.
Excellent people, knowledgeable and friendly. Super convenient as its walking distance from home. Brent and his crew are awesome, competent and fair.Way better than the last shop I went to in the Skidaway/Victory area that double gasketed my oil filter and installed a strut spring assembly upside down.Go here with confidence. Everyone hates car repairs, but these guys will take care of you for a fair price.
These guys are great! They got my car fixed as quickly as possible, and I have working ac again too! ^_^ They also maintained very good communication and shared some great jokes.
They are very friendly an show compassion for your situation. They got the job done in a timely manner. I really enjoyed my experience.
Brought my truck in for AC problems. They kept my truck till the next day. Called me at 9am saying my truck was fixed. These guys went above and beyond to make sure everything was working properly. I would highly recommend you take these guys into consideration.
Excellent service! My Jeep got towed to their location through AAA Sunday night. It was fixed by Monday when I got off work! The pricing was great also :) thank y’all!
Very professional.... Caring and thorough.
They give excellent service. I recommend having them service you auto!
Very professional and courteous. Excellent service without hidden fees!
They did fast and good work I loved them ..MR.SUPERMAN ..LOL
This place is the truth, great people and great mechanics. Very knowledgeable, upfront and honest with time frame of work to be done. Ignore the 1 star reviews, those people cleary dont know anything that is involved with automechanic work and have fallen victim to having there lives filled with instant gratification. My Fiance and I were traveling south to Florida and decided to make a stop and site see around Georgia when our water pump broke. It was late evening Saturday, so no one was able to fix it. Monday comes around, I called the shop told them the situation. Got the van towed to the shop around noon time and by 4pm they had it fixed and we were back on the road for our trip.
We were getting ready to leave town for a 7 1/2 hour drive home to Richmond and smoke came out of our wheel well. We stopped by the closest place and they said that they couldn’t get to it that week even though it was Tuesday. They recommended we try Akins & Bobb and ask for Gilbert. Gilbert was very professional and sympathetic and managed to have our major repair work done by the end of the next day. It was a quite costly job but obviously we couldn’t comparison-shop but we feel like they treated us very well.
I’ve been going to Ailton’s and Bobb for a few years and have always been treated fairly and straightforward. Work gets done right and they quality is second to none. I noticed a significant change in their operation recently, the service desk was cleaned up and brighter, I met the new manager and was really impressed with his professionalism and dedication to customer service. This is the only shop I’d go to for repairs in Savannah.
Honest care! They didnt exaggerate what needs to be done, and started on my car quickly. They could have told me much more needed to be done, but instead told me it was not needed. Refreshing to know I have a place to take my vehicles that will not take advantage of me. Highly recommend!
Excellent, Knowledgeable, great customer service
Gil and Walt are honest and will do their best to get you the best deal.
One of the best body shops around. Ive never seen a shop that took the time to completely educate the customer as thoroughly as they do.And Lamar takes it personally when an insurance company isnt doing the right thing. He will take a stand with the insurance companies to make them do the right thing.He truly has the customers best interests at heart.Very impressive
Not sure here - AAA - approved service station. Very kind service. I was told engine block was cracked and needed replacement. Drove to next mechanic for second opinion. Serpentine belt was changed and bill was $106.00. I have driven the car 5700 miles since - no issues. Something does NOT ADD UP HERE.
In for 150 $ out 1000$
They was very rude and very impatient with me being that this was my first time getting a car repaired. Honestly I wouldn’t recommend them to none of my family or friends
Friendly service, fair prices
We were stranded on I-95 and the first company AAA called for us said it would be 3-4 hours before they could get there. Akins and Bobb were there in less than 45 minutes and the driver, Charles, was wonderful. He was able to get us back on the road and even called us personally later that night to be sure we reached our destination safely. You dont get service like that everyday.
Terrible!! We had our truck towed there under a false premise. The told us to install a starter would cost $80. They tried to sell us a new one at $254 which we felt was excessive. After we found a part on our own SIGNIFICANTLY LESS... they refused to honor the prices they quoted on the install. I dont know who operates this place date to day... but consumer beware. The worst part is we ignored all the 1 star reviews because AAA gave us there name as an approved location. Which reminds me... theyre about to get an earful next.
Akins & Bobb is a very old and once respected name/company in the Savannah area! BUT ONCE THEY WERE SOLD THAT STORY FOREVER CHANGED! It was a TERRIBLE choice to let the well know & respected founders of these companies sell their good name to the current owner, Walt Cason! He DOES NOT CARE about you or anyone else. He is in it for the $$$ only and is in constant question with the city & all his vendors. BUYER(S) BEWARE!
Warning!!!! dont go here Akins and Bob Motors up-charged me with unnecessary repairs my vehicle didnt need. Gilbert, the counter sales repairman saw me coming and I feel like a fool for allowing him to con me out of an additional $400 for a starter I did not need. Heres is how he started, Gilbert conversed with me as an expert to win my trust. Then he gave me the repair sheet and told me not to write on it, but I did. (later he swiped it back and started a new sheet). I wrote the reason I brought the vehicle in because of a broken gear shift the receipt states its a SHIFT CONTROL CABLE. Later, Gilbert calls and tells me my car is ready but it wont start, I told him it will start by pressing the key and turning it in the ignition. Gilbert told me it was my starter and if I didnt repair it my car would break down on me down the road. I gave him permission to repair the starter, see the upcharge coming, I didnt need a starter I needed my ignition switch repaired, as per deep dive search in Google. When I picked the vehicle up he told me the mechanic says you have to press the key in to start the car or it wont start. I told Gilbert that Id described to him the very same and he told me I need a new starter. Furthermore, Gilbert stated if I didnt repair the ignition switch it would ruin the starter and the warranty on the starter would-be null and void.The plot thickens, so I begin to ask questions, what is the warranty on this starter, Gilbert said 12 months or 12 thousand miles the small print at the bottom of the receipt says 90 days or 4000 mi parts labor warranty. I knew Id been defeated I felt violated. You guessed it, Im a 63-year-old woman and he would have never played this out with a man 09/27/2019.
Worst experience ever! Stay away! I warn you now. I had a beautiful ford Mustang cobra that needed a simple tow to a body shop while I was at work. I get a call from the body shop stating my cobra had arrived but the front bumper was hanging off and my drivers side quarter panel was dented in and the taillight busted. I had to go to court and they ended up costing me thousands in cosmetic damages that they denied ever causing and wouldnt accept fault for. These are bad bad BAD people who dont care about you as a customer nor respect you as a human being. STAY AWAY! they have horrible reviews and a low rating for a reason. Dont have what happened to me happen to you! Id give them a negative amount of stars if I could!
Mr Gilbert was great
When you see a lot this full of cars you can tell they know what they are doing! Great work at a fair price. And they love veterans!
Fast, friendly, and knowledgeable.
Horrible experience. They are extremely difficult to work with. I had a fairly straight forward repair, called them to get on the schedule and they would not do it until the claim was fully processed. They said however that it would be no problem to meet my travel schedule. When I went in to begin the process, they fully changed the date. When I reminded them of their promise made just two days before, they became belligerent and told well that is not the case any longer. There are much better places in Savannah to have your body work done. STEER CLEAR!!!
Took forever to fix a car! Had to leave my car there for 2 weeks just to fix a timing belt. They didn’t clean all the old oil in my car which resulted in a contamination and when I came back, they said leave it there until they have time to fix it! I needed the car to go to work of couse I didn’t leave it there and had to go to another shop to get it fix. They acted like everybody stay at home while waiting for them to fix the car. Very unprofessional. Happened to one of my family members as well and they didn’t fix a small thing until he said he was moving the car to another shop after 2 weeks. Never come back. There are better places around
AAA recommended this garage they told me they were no able to repair my car. After I left notice wallet was missing called them and told them the guy that went in my car stole my wallet. The lady I talked to said (we have surveillance so we can tell if any one went in car ) I told her your not going to see any one if you guy took it! well they never got back to me.NOTE; if they tell you your part of our family please tell them for me.WHO NEEDS ENEMY`S WHEN YOU HAVE FAMILY LIKE YOU !
A&B have been my familys mechanic for 6 years, 3 cars, and 2 trades! They are AAA affiliated, offer military, and educator discounts. They know me by name and face and take my emergencies big or small like it was a problem of their own. Ive never not been able to get back to work quickly because they were Bsing and price gouging. When youre a single parent, in school, on a budget...these guys mean a lot. Thanks for all you do! Ask for Gil...
DO NOT USE THIS SHOP. They took over a month to do simple body repair work AND did a bunch of unauthorized work that the insurance company would not pay for and then tried to make me pay for it.They also ONLY TAKE CASH. Very sketchy.These people are scam artists.
My wife was in Savannah on May the 14th and was involved in an accident. We have AAA service so she requested a AAA wrecker service. Akins&Bobb Towing was dispatched for her car. She called me back and just kept saying how nice all of the employees there were. Today they brought our car to a meeting point for me to get it and after being on the phone with them and getting to meet one of their staff today all i can say is wow they are all great. I highly recommend Akins&Bobb towing. Thank ALL of yall so much.
Fast friendly and just good people!
After writing the one star review below, Akins and Bobb refunded my money, so I felt I ought to come back and acknowledge that. Thanks you for the refund.Original:AAA towed my car here when it started making an alarming noise while on a road trip. Knowing I was traveling alone with 3 children and stranded scrambling to find a hotel room, I would have thought they would let me know they were too swamped to fix my car, but they didnt. After more than 36 hours with them no closer to figuring out what was wrong with the car let alone fixing it, I had my car towed to the dealer. I asked Akins to write up the results of all the tests they said they had run on the car and to place it on the drivers seat for the dealer, which they said they would. The dealer found nothing on the drivers seat, but I certainly found Akins $100 charge for running tests on my credit card statement. When the dealer called Akins for the information of what they had done, they were told by an Akins representative that they hadnt had time to work on my car and had suggested to have it sent to the dealer, which is a bald faced lie. I dont know what Akins really did with my car or whether it was $100 worth of their time, but I do know all my car needed was some transmission fluid, and Id think that checking the fluids would be the first thing a mechanic would do for a car that has alarming sounds seemingly coming from the transmission.
Starter was replaced.
250$ missing from my car while it was in their possession. Company does not communicate well and would not provide info for me to speak with management. I would never recommend this company. Front desk staff is the first source of communication and the skills they possess are little to none. Hopefully, there is not another hardworking victim to a crime of this magnitude by a small company in the community.
AAA refferred me to this shop. Once my car was towed to akins & bobb the man at the front desk of course asked me what happened. Before even looking at my car he made an assumption that my engine failed. He didn’t even want to inspect my car. Instead he insisted that I should not leave my car unless I was willing to get a new engine. He made this assumption without even inspecting my car. The topping on the cake was being called “little girl” by this same man behind the desk who I feel wrote me off when I walked in the establishment. I will not come back to this shop even if they had a discounted rate! Period.
The owner was extremely helpful
This place is a disgrace, AAA recommended it . Car broke down 2 weeks after they fixed it . Then they charged my mother $200 to change a piece & to look at it . Something evil is living in this place . Who would do someone like this . I depend on my car for so much & now Im afraid theyve done something that may never be fixed. I WARN you do not leave your car here! It will leave worst than when it came .
Very helpful and professional.
This body shop was the least competent and professional of any I have ever dealt with. First of all, the owner was rude to my wife. We all have bad days, but he never apologized Second, these guys had trouble dealing with my insurance company, USAA, and getting the estimate approved. They did not send or failed to email pictures of the damage but claimed that USAA had last the pics. Third, the work was average and the car had sap on it when I picked it up. These guys are poison, stay away.
-forgot to put a bolt back on-didn’t put coolant in the reservoirTook it back because of noises and a gauge that wasn’t reading out properly and the mechanic said “everything looks fine”*please don’t waste your time..
They were very helpful
VERY, VERY, VERY, POOR SERVICE!! I scheduled an appointment with them to move a utility house and they never showed up! I called and the dispatcher told me the guy said he didnt want to move it for me because I called earlier in the day when the scheduled appointment time took place and said he never arrived. Will never recommend this place or their service. Highly dissatisfied. Not military friendly!
I had a horrible experience with the owner, he was vey rude and unprofessional. He got upset because I questioned the length of time that they had my car because it took way longer then the original est. completion date.
Waited two weeks for a someone to even look at my car. Phone calls not returned. Overpriced diagnostic. Go somewhere else.
I give this place ZERO stars !! I called for a towing at 3:47 he said it would be a little over an hour. Before I knew 4 hours had passed and still no towing. I called a numerous of times, they never answered the phone. Neither the company or their towing services. There customer service is at an all time low. I wouldn’t recommend no one to place at all.
Horrible people to work for ! They screw you over I wouldnt recommend this company to anyone! My husband worked there for a second time because things were promised and not delivered! He was hurt and they told him it was not a thing to worry about if that was the case why did he need stitches? Smh! Call someone else for a tow and not them!
Friendly staff, excellent service!
Great customer service, very honest, very thorough
Nice folks
Had my car forever
Friendly staff members
Lifesavers!