Excellent knowledge, amazing service and most of all great patience. David G answered all our questions and helped us narrow down the best bed and base for us. It arrived in 3 weeks, better than expected…and we can’t wait to test out this smart bed:) The store was clean, cool vibe, and appreciate the sterile mattresses. Shopping for once was easy, getting direct contact with David every time we called was great.

We got our bed and base today, only took 2 weeks. The delivery guys were great! Clean store, clean mattress, love the feather lamp vibe. David G…was knowledgeable, great service and patient with us. He helped narrow the Mattress and the Base, lots of calls to the store; always talked directly to him. Thank you for assisting with our big investment in quality sleep:)

This store was so clean and friendly. Covid safe and really informative. Jorene was incredibly helpful and patient. We will be sleeping well for years to come thanks to her excellent customer service!

The shopping experience at this store was fantastic! The sales staff and manager are positive, knowledgeable, and friendly. So much so, that when making a second purchase, it was worth the drive across town to shop at this store. Thanks for excellent customer service!!

My experience at the TEMPUR-PEDIC Scottsdale Quarter Flagship Store was outstanding from start to finish! Store Manager, David Gerkensmeyer, spent considerable time introducing the product line to me and helping me determine which mattress and base were best suited to my needs. There was no rush and no pressure to purchase. When I placed the order for my new bed, David had the pillows, sheets and pillowcases sent to my home. He followed up on my order and even stopped at my home to be certain my old bed was taken away when my new bed was delivered. When I had a bit of difficulty installing the sleep tracker app on my phone and initiating the sleep tracking in my new base, David was very responsive to my phone call. He contacted me and provided me with the sleep tracker customer service phone number. The person I reached at that number was also extremely helpful and solved my problem very quickly, taking the time to walk me through every step until the sleep tracker was working perfectly. Im very happy with my TEMPUR-PEDIC bed and am certain its because I was provided the help necessary to select just the right bed for my needs! I highly recommend the product, the Scottsdale Quarter Flagship Store, and its excellent staff!

David was absolutely a pleasure to deal with when deciding on my pillow purchase. He took the time to make sure that the pillow would work for me and allowed me to try many pillows to make a decision. They have great sales!

I have purchased several mattress at this store. Each and every time the store staff has done an outstanding job offering me information and advice, which helped me make the very best buying decision. One time I had a problem with a mattress and the store staff helped me resolve it quickly and to my satisfaction. It’s a great place to shop.

Wonderful experience. Jorene is THE G.O.A.T… Please ask for her! Would go back for any and all bed related needs!!! The store is fantastic and she’s the best!

Jorene was amazing to work with! She took plenty of time to explain the differences between each bed, and all the accessories they offer. Very excited to get our new mattress!

Store manager David is the best! He helped us find the right mattress by asking questions and listening to our answers. He was not at all pushy, and he did not steer us in a direction we didnt want to go.We came into the store looking for a model that, it turned out, was discontinued. David tried to find it somewhere in the country for us, without luck. But he helped us find a new mattress that felt just about the same.David followed up our first visit by emailing information on the models we tried, including some advantageous pricing/timing considerations. We came back in and tried more models and settled on one that was just right. He was responsive and helpful throughout the process.Tempurpedic makes great products, but Davids service really made the difference in our deciding to stick with Tempurpedic and try the new model. We cant wait until we have it in our new home.

Ray Olson is the best! We popped into the store while waiting for our table to be ready at a nearby restaurant and had planned on just browsing. Ray was friendly and very knowledgeable about all the products. He helped us to make a decision, we went home and thought about it, and returned the next day to buy a bed (which only took like ten minutes). Ray provided us with all the information we needed without being pushy or trying to rush us into a purchase. The beds were incredible and the store was great about providing barriers and following COVID safety protocols while we tested the different models. As a dentist with constant back/neck pain, I couldn’t believe how much of a difference the zero gravity position made for me. I normally have to take ibuprofen before bed because I cannot get comfortable without twisting myself into a pretzel and tossing and turning all night. I was amazed to find that with these beds, I could lie comfortably on my back and feel the tension leave my shoulders for once. I could not be more excited to get our new bed!

We purchased the medium topper to compliment our newly purchased firm mattress (that became too firm). This topper is amazing and our bed is now perfect for us. The staff were both knowledgeable and professional. It’s been a little over a week since we had the topper and love our purchase.

Jorene Gustafson was extremely helpful in giving me direction on on what to do for me at this time. I have not purchased a mattress for a lot of years and have found this process overwhelming. Jorene did not try to oversell me and tailored my experience to what I needed at this time. I would definitely go back to her. Top notch experience.

We had a great experience at this store. Jorene was kind, very helpful and knowledgeable about all of the products.

I cannot say enough how amazing David Gerkensmeyer is. He is very knowledgable, honest, and friendly. The ideal person to do business with. I will definitely be buying my mattress from him and only him. Thank you David.

We had a great experience with David and his associates. They answered all our questions and David even took the time to look up the type of bed we were purchasing a mattress for just to make sure we were ordering the correct one! We are so happy with our purchase and the 90 day trial that they offer. We would highly recommend this store if you are in the market for any Tempur-Pedic products.

I wasnt planning on buying a Tempur-Pedic bed but thought I should at least try them out. I was so impressed with their products, I bought two beds. The staff and service at the Scottsdale store was outstanding. I highly recommend this store and their products.

Jorene and the manger David were so kind. We have come in a couple times to trial pillows and each time they have been so kind and not pushy. Very nice staff and clean environment. Excited to try our new pillows!

Had an excellent sales representative (Ray) who handled any questions we had. We bought a queen size mattress.

Couldnt ask for a more positive, fun experience! Jorene and David were great -- not pushy at all and very knowledgeable and helpful. And we love our bed!!

David epitomizes what retail sales and customer service should be. I would recommend anyone visit this store for a great experience and selection of quality products with knowledgeable support.

This store was great! David showed amazing customer service. The knowledge David has on each product was very informational and you could tell he was confident in the products he sold and helped me pick out the perfect option to fit my wants and needs. Store was super clean and all precautions were taken to keep everyone protected. Loved that disposable liners were used so I could test out the beds/pillows, definitely bets trying to shop online. Highly recommend if you’re looking at Tempur-Pedic to come visit this store! No pressure selling because it’s so easy to fall in love with these products once you learn the the process and craftsmanship that goes into them.

We received great customer service at this store and are truly enjoying our Tempur-Pedic bed. If you’re shopping for a memory foam mattress, don’t be seduced by those cheaper versions claiming to be equal to this classic. TP is the real thing and you won’t regret it!

Our visit to the store in Scottsdale Quarter was the most professional and helpful of all our years of mattress shopping. we own a Tempurpedic mattress but it is 15 years old and we want a new one. geek was so informative and knowledgeable about all mattresss that we need to do no more shopping. We will be getting one from him! Joel Stonecipher

Ray Olson and the entire staff were awesome..Very knowledgeable and helpful.👍🇺🇸💪They gave us a great deal and most of all great service..We will recommend this store to all of our friends.Thank you,Paul and Sabrina

It’s been awhile since our last mattress purchase so when we browsed for the current technologies, there was a lot to absorb. We had narrowed it down to 2 companies with Tempur-Pedic as first choice. We felt very much at ease as soon as we met Ray Olsen. No pressure, friendly discussion as we conveyed what our needs were. He listened, gave us options, answered all our questions and added relevant information as we tested a couple of beds. We appreciated the disposable mattress and pillow protectors too. Did I mention that the LuxeBreeze mattress is amazing? We played with the Ergo Extend base controls and chatted about the Sleeptracker app. The entire experience was delightful and we never felt rushed or pressured in any way. We genuinely feel that Ray enjoys representing Tempur-Pedic and values his customers. What a fun experience…we were sold.

We purchased a Tempur-pedic mattress and base at the Tempur-pedic store in Scottsdale Quarter in Scottsdale, Arizona. Jorene Gustafsson was our sales clerk. We had found a bed at the CB2 store that we really liked. David and Jorene actually went to the store to confirm their product would fit. They advised us that it would not. Subsequently, David found out that Tempur-pedic changed the size of the base and called us to let us know that the revised base would work with the bed we loved. Jorene said David even went back to the CB2 store and confirmed his measurements. Jorene and David went above and beyond with their Customer Service to us that we really appreciated. It cemented our decision to make our purchase at their shop.

Our salesman Ray was amazing !!!He explained us everything on each mattress and helped us to make the right choice !! Also no pressure at all he was honest with us and gave us all the facts !!!!This store is clean and safe !!!! I am so happy I bought it from them !!! It took less than a week to get the mattress I ordered !!! It worth every penny !!! By far the best mattress company out there !!!Its not cheap but it is worth it !!! They also have a great finance option with no interest!!!Thank you Tempur Pedic flagship store for a wonderful experience !!! I will always buy from you again !

Mr. Ray Olson was very helpful, professional and kind with all of his advice. He took the time to walk us through the products and allowed us to test everything in the store safely. We recommend if anyone is to purchase to choose this location and to talk to Ray.

Beginning with our store visit through delivery the experience was first class.Courteous and professional from beginning to end. Well equipped with product knowledge to answer our questions and no pressure to purchase. Jorene Gustafson was the best. Delivery and set up cru were equally professional and well trained. Juan and Ishmael are an asset to the company!

Love our Pro Breeze Medium Hybrid! Best sleep ever. Go see Joreen - she will be able narrow in very quickly on the best bed for your sleep and comfort needs.

Need a good bed explained with no pressure? This is the place. Excellent sales team, patient and understanding of our needs. Highly recommend this location.

This store and Robert (Bob) were amazing!!!!!! He handled all of our questions and needs perfectly! We couldn’t purchase the day we went in but we will definitely go back and ensure Bob gets credit for the sale. I would HIGHLY recommend this store and Bob!!

Excellent service! I purchased a cooling topper for my Tempurpedic mattress and its been a life saver! I was concerned that it may be too cool for the winter, but its regulated by your body tempurature. Amazing! It also feels more pillow-like with lots of support. I dont know what took me so long! I absolutely love my super cozy bed even more now!

Great experience! Dave helped us pick out the perfect mattress, delivery was seamless, and they were very helpful in getting the proper equipment to mount a headboard to our new adjustable base! Thank you!

Great service. Great people All personnel went above and beyond to make my purchase the best experience ever. Would highly recommend, you will not be sorry,

Jorene did a great job at helping us find our perfect mattress that fits our needs. I Had a lot of back problems before, but since we got our new mattress my back has improved a lot. We haven’t slept this good in years!

Both awesome and professional experience with Jorene over at Tempur-PEDIC Scottstale quarter. Check her out!

Customer service is excellent! Jorene was very helpful

David G was amazing. He listened to our needs and knew his products thoroughly. His ability to create a comfortable environment without being a salesman was great. Thank you David for making sure my family has what they need. Unexpected stop in with incredible results!!

My wife and I would like to thank David Gerkensmeyer for his prompt, courteous attention to our problems with onr of the remotes for our adjustable bed. David came to our home on a Saturday afternoon and, after testing everythig, determined the problem was with the remote. He gave us the information on who/where to call to get it replaced. We did that and in less than a week we received the new remote. Davids professional/friendly demeanor was (is) sincerely appreciated...especially in this new era where service is a thing of the past! David has our strongest recommendation and appreciation for a job well done. He is a genuine asset to the Tempur-Pedic team. Thank you...Judy & Bob

Our experience at the Tempur-Pedic Scottsdale Quarter store was outstanding. The store manager, Dave, provided us with in-depth information on the different mattress options and in a no-rush manner encouraged us to try various mattresses based upon our parameters and the feedback we provided. In addition to the Tempur-Pedic catalog which contains detailed information on the products, Dave followed up with an email which both addressed all our questions and summarizing the important points of our visit. I highly recommend that you visit their store if you are in the market for a mattress.

My husband and I had a very good buying experience at the Scottsdale Quarter location. We went in to buy another Tempurpedic mattress after sleeping on our first one for 12 years. We were greeted immediately and shown all the models by David Gerkensmeyer. He was extremely knowledgeable and you could tell that he takes pride in the product he’s selling! Delivery was made on schedule, as promised! We purchased the Luxe Breeze Firm in a King. Looking forward to many years of comfortable sleeping!

My wife and I enjoyed working with Jorene and David. It was a completely pleasurable experience. We purchased a king-size split bed with ProBreeze Medium mattresses. The was zero sales pressure, only practical information to help us make our decision. I highly recommend this store - you can’t go wrong with the location, the employees, or the product.

Jorene was terrific; her knowledge of each product aided us in selecting just the right mattress. She was responsive to all of our questions and made us feel at ease.I certainly would recommend purchasing your next mattress from this location!

Great Customer Service is Very Important to me. Recently TempurPedic replaced the adjustable bases under our king-size TempurPedic mattress without charge, due to a minor malfunction. This mattress & adjustable base base was purchased from a TempurPedic store just over two years ago. David Gerkensmeyer, Manager of the Scottsdale Quarter Store, was very helpful in getting this done for us. - Russ 4/10/21

This is our third Tempurpedic mattress we have bought. (We have a second home). Love love the mattress and would not sleep in anything else. David Gerkensmeyer (at the Scottsdale Quarter store) is THE best, most knowledgeable and Honest salesman we have ever had. What a great buying experience for a top notch product.My husband and I highly recommend the Tempurpedic mattress and David.

Ray Olson took a great deal of time to explain the pros and cons of different mattresses based on our size and sleep habits. He certainly knows his products. Thanks Ray.

Ray Olson is a superb sales person. The store in the Quarter is terrific. Great place to buy a bed

The flagship store was clean with COVID procedures in place. They laid fresh paper down on mattresses to try them out. Jorene was knowledgeable and professional. No hard sell pressure. Love our medium level king size pro-adapt tempur-pedic.

David was very helpful and knowledgeable about the product and he obviously had our best interest in mind. We highly recommend this location!

Only hoped in for a quick second but we were still very welcome. The staff here is awesome and actually cares about your well being.

David is the best! Overall great experience.

This is a beautiful store with great service. We worked with Ray to purchase a Split King Tempur-breeze bed with foundations. It’s a great product and Ray and his team at the Scottsdale Quarter store provided us with an informative selling process that ended in the best option for us. Given the pleasant experience with Ray and the other associates at the store, we decided to also purchase all our bedding, pillows, and accessories for our Tempur bed as well as our guest bedroom beds.

Pleasant experience. Not an over sell but thorough in answering questions. Had all mattresses on sales floor for us to try out. We felt comfortable and made purchase of mattress just right for us.

David was amazing and helpful! couldnt be happier with our purchase! I highly recommend .

My husband and I visited here in January. He has always wanted a Tempur but I have been hesitant because I’m a really hot sleeper. Robert was so awesome and helpful! He asked us a few questions about our sleep preferences and was able to suggest us the Tempur-Breeze soft mattress with the tempur-ergo power base and 2 tempur-down precise pillows. BEST ADVICE EVER! It has been a little over a month now and I am so happy to not be waking up hot, the Zero Gravity setting with the massager on the base is exactly what I look forward to at the end of the day, and the pillows are perfect for hugging at night. Thank you SO much Robert!

David was excellent - knowledgeable and able to provide recommendations on best fit for usIf you are looking for tempur-pedic - I recommend stopping by to talk through the choice and lie on a bed for real .... you can’t do that online ;)

David helped us out with everything perfectly. Being in sales myself, it was very refreshing to have someone help me without being pushy. Would recommend 10/10!

This is our second temper-pedic in 10 years and we love this brand. I loved the fact that there is a onsite location to try out all different verities of beds they offer. Delivery set up was smooth. Sales people knowledge is on point. These beds are expensive but owning one for a decade I can tell you they are worth it... These things need to work at their best we do use them every night!

This store was great... I went in to get a new Tempur Pedic pillow and David, the manager, was super nice and patient with my questions. I did appreciate that they let you safely test out the pillows with disposable covers.. If youre in the market for anything Tempur-Pedic related and are in the Valley, come to the Scottsdale Quarter store. I think youll be pleased at the service and the products offered 👍

I can’t say enough about this stores customer service. After sleeping terribly for 4 nights, I was looking for a very specific pillow and they went ABOVE AND BEYOND to make sure I got what I needed. All Tempurpedic stores do not have the same level of service. I will be back!

We were very impressed with the customer service and patience of Jorene. She not only knew her Tempur-Pedic products very well, but was able to help us narrow down our choices according to our needs. I would highly recommend Jorene and the Temper-Pedic mattresses.

Excellent experience. Clean. Staff very knowledgeable and friendly. Went extra mile to help us with our best option for a new mattress and base

Had a great experience here. The salesman was knowledgeable, professional. The store is nice as well! Fabulous products, as always.

Amazing experience and great products. Jorene is fantastic!

Jorene was a great salesperson for the Temper-Pedic product. Her knowledge and laid back approach made buying a bed a wonderful experience. She was patient with us and thorough throughout the whole process. She is an asset to that organization. Great Job! Kurt and Elizabeth Jones

I went to this store three days ago and received some of the best customer service (from David) in recent memory. I had spoken to David on the phone a week prior to my visit and he actually remembered me the minute I walked in the door... he had never met me before!! David and his colleague were very helpful to me. They were professional and know their product lines inside and out. The store was immaculately clean, including hand sanitizer and free masks waiting just inside the entrance. I look forward to receiving my purchase and highly recommend this store. If youve never laid on or owned a Tempur-Pedic mattress, you are missing out on a slice of heaven. Thank you David for a wonderful shopping experience.

Jorene was amazing to work with! Recommend her highly at the Scottsdale Quarter location

David the Store Manager was very helpful over the phone and knew the products well. He took care of our order with direct delivery to our home.

I had an outstanding experience working with Jorene Gustafsson to select mattresses for our new home. Jorene was helpful as I considered options, and went above and beyond in helping schedule delivery following purchase. Jorene and the entire team at the Tempur-Pedic store were wonderful, and made the purchase and delivery process easy and enjoyable.

Ray was wonderful! He carefully walked us through all of the options and assisted in helping us find the best mattress and pillows for us. Thank you to the Tempurpedic team!

I recently purchased a cooling bed topper from David at this store location. He knew the products well, and zeroed me in to what would be the best one for my husband and me. He was extremely helpful and courteous, and clearly showed he was passionate about Tempur-pedic beds and accessories. We are enjoying more comfort and better sleep because of this purchase and his help.

Excellent service today. Despite the unprecedented COVID-19 times we are living, the team at Temper-pedic in Scottsdale Quarter made me and my wife feel very welcomed and comfortable. They even provided masks and hand sanitizer if we desired. They patiently walked us through all the different types of mattresses and helped us find the best fit for us.

The sales person was very helpful and well informed.

David was very accommodating. When our sheets were not delivered he personally delivered temporary sheets until our two sets of sheets which we ordered are delivered.

Beyond impressed. This will be our third Tempur-pedic and we wont ever change brands. The experience working with Ray and David was outstanding. I wish all companies and products were this great, as the quality and customer service are unmatched.

Friendly and well informed service. Good follow-up and on-time delivery

Selecting a mattress is an infrequent and personal event, so it is critical to be able to experience a wide range of offerings in a comfortable setting with a patient and understanding sales person. We came into the TempurPedic store at Scottsdale Quarter twice, several months apart. The first time we were just getting an idea of TempurPedic. On the second occasion, we purchased a TempurPedic. Jorene assisted us on both occasion taking her time to help experience the range of mattresses on offer and which was the best fit for us. The best sales people serve as advisors rather than push product. Jorene is one of those. Great store to experience a great product.

Jolene was very helpful to make sure my husband and I purchased the correct mattress for our needs. It’s our first Tempur Pedic mattress and our experience was beyond helpful and amazing. Free delivery and 90 exchange if we don’t like our first choice. I am thankful this location is open so I could try the mattress, get the best customer service and a great price. Highly recommend to head over to this flagship store first to purchase your Tempur Pedic.

GREAT customer service, answered ALL questions

The actual mattress and store is great. Ray helped me find a great mattress and he was great to work with. Where they fall short is the delivery service XPO Logistics. No call the night before as the promised and then only the 30 minute window before hand. April who works at XPO was NOT helpful in anyway and now the mattress wont be delivered for another two days. When I set up the delivery date I specifically stated I could not take delivery before 10:00am but yet get a call at 7:30am that they will be there in 30 minutes for delivery. If Tempur Pedic could figure out a better delivery service it would make the entire experience much better. When paying this much for a mattress you want a great service all the way through. I certainly hope that the mattress will make up for the frustration of delivery. 5 stars for Ray at the store but 1 star for the delivery service.

Great service. Staff is amazing, well informed.

Ray was rude and lacked communication skills.He also seemed uninterested, gonna buy a casper. Thanks Ray!

No pressure and we were encouraged to take our time. Jorene was very professional and patient and was great to work with.

Service was helpful, knowledgeable and honest.