I was extremely happy with my experience at Mattress Firm. My sales associate Lindsey Johnson was very helpful and patient a answering my questions and explaining my options. I was also impressedwith the confirmation e-mails and delivery notices I receivedI selected a Stearns and Foster mattress and platform. The product is amazing. Everything arrived quickly and on time. I even received my mattress cover, sheets and pillows earlier than promised. My first nights sleep was incredible.
Don was super helpful and knowledgeable in answering all my questions. I had done some research online but going in made all the difference. I haven’t bought a mattress in years but this experience was so quick and so easy. Not to mention great sale!
Jared Sennet at this location helped me with the purchase of 3 mattresses. Very easy to deal with, and great communication. Jared runs a great ship over there!
We bought a king size mattress and bed frame from Jared Sennet at this location. He went above and beyond to make sure we were getting the right kind of mattress for our needs, and made the whole process seamless.
Lindsey, our sales associate, was very well versed in the product and answered all questions posed to her. While we were in the store it was initially very quiet; however, within five or 10 minutes there were several other clients who arrived . It was very impressive how she was able to attend all of us individually (by herself) and give us the attention we all needed. She was cordial, professional, and knowledgeable.
Don was a great person to work with. Answered all our questions and was very knowledgeable. Mattress comes on Wednesday so hopefully the delivery and set up will also go smoothly!
Service was exceptional. Don Neal was a great salesman, not pushy; very informative. I bought a Purple mattress through Mattress Firm over going direct bc the service was so much better than Purple.
Thank you, Mr. Don Neal for making our buying experience so stress free and rewarding. Your knowledge of the different choices was just what we needed to choose the right mattress for our needs. Your patience in answering all our questions was appreciated so much. I wish you continued success with mattress Firm. They are lucky to have someone who is hard working and conscientious as you are. Thanks again!
I enjoyed my experience, a guy named Don helped me along to choose my mattress from Sleepy’s. Overall 10/10.
The best place to buy a mattress! They have a great selection. Donald Neal asked questions, listened to us and took the time to explain the options and help us find the most comfortable mattress weve ever owned. Whats more, he got us the best price and arranged next day delivery. We couldnt be happier with our bed or the service. Thank you, Donald!
Needed a bed frame for a double bed. Called, they had it and I went right over to pick it up. Very easy!!
Excellent Customer Service, Don was polite, professional, friendly and very helpful.
Fast and friendly. I left with a card to think it over a few days and was able to call and place the order over the phone. Delivery was in a few days. Delivery was well within the window and the guys were kind and efficient. The mattress has met my expectations.
Met with jennifer, very informative and pleasant to understand and deal with
Excellent service. Knowledgeable and friendly salesman
Marnin was really knowledgeable, friendly and helpful. We enjoyed the experience!!!
Donald was very knowledgeable about all the different types and styles of mattresses. We came in looking for something specifically for back pain and he pointed us in an excellent direction!He made the whole process very easy and honestly, fun!
Great sales associate! Donald was very pleasant and not pushy at all! Great experience overall! Good and fair prices too.
Great experience at Mattress Firm.MF is currently having sales so if you are looking to purchase a new bed MF is your place, friendly staff etc.
Lauren was super patient, and super helpful! I couldnt be more happy about buying a bed in their store, as opposed to online! Having done a bed-in-a-box from an online provider before, I can tell you this experience was much better, and didnt cost me any more money than buying online! Strongly recommend giving Lauren a chance before buying elsewhere!
Excellent service, no high pressure, and Donald was knowledgeable about the products.
Don, the manager, was very professional extremely knowledgeable pleasant and really fun to deal with. This is my second purchase from mattress firm and I have been very pleased with them.
The moment i step into this store i feel comfortable, i would have to say that it is the staff who are very helpful but not overbearing trying to hard sell you;Im happy with theyre quality, honest professionaliam and good service all around.
Stephanie was sooooo helpful and pleasant! In the age of on-line everything, it was refreshing to be able to go to a physical location to do business in person, and Stephanie made it an excellent experience.
Susan was so helpful and helped us solve a problem we had with furniture and mattress. She also helped us find the best solution for payment and offered options for how to protect our mattress over time. She knew her stuff and was so sweet and helpful... I would highly recommend her and the product - my guests were over whelmed and said they felt like they were in a five star resort!
I’m the first to admit, I loathe mattress shopping! My wife dragged me into Mattress Firm and I was pleasantly surprised at how easily it went! Susan was super helpful and did a fantastic job of showing us various mattresses and explaining the differences of them. It really was painless! I would definitely recommend seeing Susan if you’re in the market for a new mattress!
I didnt walk in expecting to actually walk out of the store with the perfect mattress. I had been shopping around your competitors and even a couple other Mattress Firms for quite a while and never had anyone actually help me like Susan. She was so patient and listened to all of my quirky needs. It was so refreshing to meet someone who was so knowledgeable and kind with such great customer service. You should clone her and have one at every single store you have. I have had my new mattress for a few weeks now and I cant tell you how much I love it. I can actually sleep and awaken feeling freaking fantastic. Im gonna tell everyone I know to go see Susan when they are in the market. Shes the absolute best. I would love her to work for me. Thank you Susan for changing my life one good nights sleep at a time.
Very helpful
Lauren, at Mattress Firm, is by far the most knowledgeable person I have ever worked with in purchasing a mattress. I honestly would not buy a mattress from anybody but her, I trust her that much. This is the third mattress I have bought from her (needed for a guest bedroom), and she has never steered me wrong, and recommended the best beds for my needs. Buy a mattress from Lauren!
Susan was totally awesome. Very knowledgeable and she actually listened to my concerns. I know that I will continue to deal with her from here on out and recommend to anyone to ask for her help.
If I could give a zero, I would. They promised delivery by a date certain, then moved the delivery date back by 5 days (so wed have nothing to sleep on), refused to give us a temporary mattress, and the manager of the store (Matt) was rude and handled the situation unprofessionally. I would highly recommend that you try a competitor- Brooklyn Bedding or the like - before ever setting a foot in a Mattress Firm store. Such incompetence.
I just have to say that having been to different mattress stores i was beginning to get very frustrated until i walked in here! Susan was immediately cordial and helpful..she really took the time to answer my questions. This is what customer service should look like!!
For all who are seeking a new mattress, I strongly recommend Susan, who is dedicated and looks out for her customers. When upgrading, they have the best choices in the industry. Remember to ask for Susan, she gets results!
Colin was extremely helpful and knowledgeable. He made mattress shopping so enjoyable!!
Susan Totaro was absolutely awesome and patient as she got me set up with a great mattress and an excellent price. Plus I don’t have to wait forever for delivery.You rock!Aly and Heather
Don was very friendly and helpful!
Only place that delivers during covid.
Great place. Susan was very helpful. I definitely would buy all my bed needs here and from her.
We had excellent service from salesman Garrett McVerdy with Mattress Firm. He’s currently filling in at different locations. He was very knowledgeable, honest, and spent a lot of time with us choosing the right mattress for us. We’ve been sleeping on our new mattress for 2 weeks now and are very happy with it! We are completely satisfied!
I came in to this store looking for a king mattress set and found exactly what I was looking for. I worked with Colin and he was great! He helped me select the right mattress for me by showing me several beds and explaining to me all the differences between them and why one costs more than another. The store was clean and organized and Colin was knowledgeable and professional. I would recommend coming to this store for any mattress purchase.
Couldnt have been a better experience! Everyone was very helpful, courteous and friendly! Definitely recommend!
The staff stole the show!! Very knowledgeable. Susan was an amazing asset to the company
The manager Susan was very informative on assisting me with my questions on how a mattress determines my sleep needs.
Susan was great, very knowledgeable and actually listens to what custom wants. A pleasureDoing business with her.
I dont recommend this store. I brought in a mattress protector (for a client) that they originally got there months ago and now wanted an exact replacement for. The rep didnt want it in the store for sanitation reasons, but took a look at it and the tag with model #. Then he sold me what he said was the same one. Got it to clients and unboxed it, and was a different model. Called him back and he said - sorry no returns allowed on that (again for sanitation reasons). Then tried several times to convince me its just as good. I explained twice that its not what my clients wanted, but he couldnt seem to understand that. I tried calling central customer service and was on hold for 15 min, no exaggerating. Hung up totally frustrated. Terrible experience. I know everyone makes mistakes, but this one should have been fixed when I pointed it out. I just ordered a direct replacement on Amazon, and am now stuck with this other one. I try to shop locally and support the community, but when I get burned like this it makes me care less about all that.
Tempurpedic is the best bed that I have ever owned. They have the full line at this location. I ended up liking the Supreme Breeze. I wanted to try them all out to make an honest opinion on what would work best for me. I went in and the Manager was working. Her name is Mel and she is so amazingly helpful. Check out this store before going anywhere else. My delivery happened a few days after and it was a fast and professional experience.
Susan was great to work with. Very knowledgeable, thorough, and patient. This location stands above the others I have dealt with.
Fantastic service! Susan was especially helpful in finding the right choice :)
Awesome experience. fast, friendly professional service!
Got a great deal, Employee Rishi Mohindra helped me find what I was looking for and gave me the best price on all the products I was looking for.
Get what pay. Did deliver same day
Great service