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Cookies by Design
8455 E McDonald Dr, Scottsdale, AZ 85250, United States
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Cookies by Design
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Ni
Review №1

Thank you Cookies By Design Scottsdale! Not only were my cookies delicious, the customer service was amazing! I called with very short notice and was supported with a custom design and a beautiful display of individually wrapped cookies for a customer meeting. My customers commented on how nice the display looked and how large/delicious the cookies were. Very happy all around!

Sh
Review №2

I ordered a Birthday cookie bouquet for my father who is in an Assisted Living facility in Phoenix At. I live in a different state so I ordered online. It was very easy and the Bouquet had to be delivered several days later than ordered at my request. When the Bouquet got to its destination, everyone in the living center oohed and aahed over the beautiful presentation. My Dad was thrilled, the cookies are huge and I was told tasted great. I highly recommend this company. I also received notification when the delivery had been completed. All in all a very pleasant experience!

Ro
Review №3

Love the cookies, designs and staff! We get a basket for all occasions and are always super happy with the products.

Ch
Review №4

I recently used Cookies By Design for a company event and had our logo added to a cookie. The turn around time was super fast and the communication was top notch . They turned out PERFECT!!! Not only did they look great but they also tasted awesome! Thank you Cookies By Design for doing such a fabulous job! We will definitely order cookies from you again soon!

Ja
Review №5

These are my favorite cookies and they are adorable too!!

TJ
Review №6

This place is fantastic! Great customer service, the cookie bouquet was just perfect, AND the cookies are delicious!!!! It was my first time ordering a custom bouquet and it was just beautiful, we got so many compliments!They even provided a special box to transport it. I highly recommend Cookies by Design in Scottsdale!

Ca
Review №7

I ordered the MLB Bouquet as a gift for someone who is near & dear to me & he loved it! The photos did no justice to the actual arrangement that was sent! This was definitely such a unique gift that I was happy I stumbled upon in my search for gift ideas! In addition to that, I made a mistake on my order & when I called to get it corrected they were very accommodating & easy to work with. Their customer service was excellent from the start of the ordering process all the way to the hand delivery!

Ta
Review №8

Cookie basket was amazing. And it was so great sending me a text after delivery.

Em
Review №9

I ordered custom birthday cookies for my cousins birthday, and placed the order less than 48 hours before I wanted them delivered. The cookies came out ADORABLE, were so reasonably priced, and she said they were tasty. They were even delivered early in the day so she could open them before she went to work. Thank you so much, Cookies by Design!!!!!

Ca
Review №10

I live in San Diego and had get well cookies sent to a family member in AZ. The website said I would receive confirmation once delivered. Well I scheduled delivery on a Tuesday and never got a confirmation it was delivered. I emailed to check on this and was told no I selected delivery on a Wednesday. I did not, but thought whatever that’s fine. Then still didn’t get confirmation it was delivered Wednesday. I emailed again since the first time the day was wrong who knows what happened this time. Just wanted to make sure. The response to me was “you didn’t get a text? “ I said “no”. The person there Andrea Rodgers then told me she called the recipient to confirm the delivery and then proceeded to tell me she was sorry my “friend” didn’t say thank you! So that I knew they got them. To which I responded I wouldn’t expect them to as they are not well. Hence the “get well” cookies! I said on top of that you now bothered the recipient which I could of done to confirm if I wanted to. I expect the company I pay a service to to provide the service without bothering the recipient. If I wanted them to know about the delivery I would have arranged it myself! I thought it would be nice to send surprise cookies and instead the whole thing was a disaster then embarrassing me by calling to see that the recipient got them. Useless company! Go somewhere more professional. I certainly will in the future.

Ma
Review №11

Dependable, Fast, and accommodates special requests. very friendly owner and high-level of customer service. Im a repeat customer

Ni
Review №12

Just had my order delivered and it was the best.From the delivery to the taste of the cookies. Thank you guys so much. I will be using you again.

Em
Review №13

Cookies By Design always does such a fabulous job on the cookies I have ordered. They always taste amazing! I have even used them for cake toppers and got a ton of compliments! I would recommend them to everyone and Andrea is always so nice and easy to work with!

St
Review №14

I already liked your cookies but what I liked specifically about this store is the personal service. The driver actually called me after the cookies were delivered so I knew they had arrived.

Da
Review №15

Absolutely a great experience. Went beyond what they had to to get my wife’s basket to her before she left work. It was a Friday and I learned my wife was leaving early that day. I called and let them know of my dilemma and they rerouted their drivers schedule to accommodate my wife’s schedule. The basket arrived and it was totally awesome. The driver even called me to let me know when the cookie basket was delivered. What great company. So nice to see a company care so much for their customers. Highly recommended.

Br
Review №16

Excellent customer service and pleasant experience ordering! Delivered on time with short notice. Lots of smiles were had upon delivery!

Al
Review №17

Ordered a birthday basket of cookies and they delivered it to the recipient the next day. Recipient said she smelled fresh baked cookies when she opened the wrapping. Very pleased with the product and the swiftness in which it was delivered!

Ch
Review №18

They are very cute and perfect for any occasion. They are always done professionally and taste great. This time especially it was clear whomever did the bouquet I ordered took an extra step when decorating the cookies. I couldnt believe it when my husband sent me a picture of them and they looked even better and more suited for him than in the pictures. That was a first and I wish I could personally thank that decorator!!

Ab
Review №19

This was a fantastic experience! Andrea was great on the phone and answered all of my questions. Once the cookies were delivered, I received a phone call letting me know that they were there. This was especially important for me since I live in a different state and the cookies were for my son, who was turning 16! Thank you for relieving some of my stress around being so far away.

Me
Review №20

Ive ordered several cookie bouquets from Cookies by Design for work and they are always on time and perfect. The cookies are beautiful and DELICIOUS! :) The employees are also a pleasure to work with and are very responsive to all inquiries. I highly recommend them!

Au
Review №21

I live in Kentucky and wanted to provide a special gift for a loved one in Fountain Hills. They took such great care of me and the cookie bouquet was gorgeous! I know because our loved ones sent us a picture. I also received an email as soon as it was delivered! Thank you!

Je
Review №22

Great variety of options for all occasions! I purchased the customizable New Kid on the Block cookie bouquet. I was experiencing some technical issues placing my order online. I contacted the Scottsdale store location for assistance. Andrea went above and beyond to ensure my order was addressed and processed properly and promptly. Thank you for a wonderful experience and superior customer service!

Ga
Review №23

I ordered a dozen cookies with our organization logo on. They were very helpful so far, and gave me the Easter discount. Will pick up next month, so will see how they taste! They are beautiful!

Ci
Review №24

I recieved a basket of cookies from a dear friend and they were the best cookies I have ever recieved. The basket had 2 sugar cookies on sticks with the message and decoration and the rest of them were soft, assorted homemade cookies. They were YUMMY!!! I highly recommend these if you are looking to send a cookie gift.

Ed
Review №25

Friendly service taking my order over the phone for same day delivery even though I placed the order for birthday cookies and graduation gifts three hours after the deadline. They arranged for the driver to go out again after coming back from a delivery to squeeze this in before the end of his day. I made the order calling from Toronto and looked at their web site while they patiently made suggestion on which cookies would be suitable for the occasion. About two hours later, I received a text from my friend ecstatic at receiving this surprise delivery for her sons. This was so easy!

Ga
Review №26

Tasty cookies. Loved the ease of online ordering. Delivered promptly and had a follow up call after delivery to confirm completion. I do believe delivery charge was very price... it was almost the same amount as the cookies themselves. The delivery charges doubled the total amount.

Ba
Review №27

Called from out of state with a last minute order. The woman I talked to was VERY helpful, and just really delightful to visit with. She made my day with her helpfulness and sweet personality. Thank you so much!!

Ma
Review №28

I came up with an idea to bring a sweet treat looking campaign button to my gathering! The challenge was I thought about it on the morning of the first Presidential debate. I contacted Andrea in Scottsdale AZ on McDonald Ave. Andrea was up for my challenge with much enthusiasm! Her Cookies by Design location has a special program to put likeness of the image you email directly on the sinfully delicious cookie. She decorated the arrangement to also showcase a variety of other cookies such as red velvet, chocolate chip and oatmeal to have the requested campaign button cookies pop on the beautifully displayed plate. If you have an inspiring idea, looking to show up with an energetic looking sweet treat to your next gathering, I highly overwhelmingly encourage you to consider Cookies by Design to bake for your next event!One very satisfied customer!Mary Lehman

Ch
Review №29

Annoying this is a resident selling cookies. Which is fine but not when you are just trying to stop in a quick bakery. Annoying and shouldn’t be the first thing that pops up on my gps or google

Dr
Review №30

When driver had trouble finding delivery site, she called & worked with me over the phone until successfully getting my basket to the right house. She stayed calm and helpful when it seemed nothing was going to plan, & understand the birthday basket for my young daughter was very important, as I was away on business trip. Thank you.

Br
Review №31

I have been using this Cookies by Design location for several years now for both business and personal arrangements. They have always been so accommodating and helpful with bulk orders and last minute requests. Oh... and the cookies are sooo yummy to boot. I highly recommend them!

Ke
Review №32

These cookie baskets make wonderful gifts! I have used this vendor twice and would not hesitate to use them again. Great quality, great presentation, and always delivered when promised-even during holiday periods. The recipients have been thrilled with the baskets, which make it all worth while in my book. Oh did I forget to mention- all this quality and service for a very fair price. Do yourself a favor- send a cookie basket to someone you love for the next special occasion. You will both be glad you did!!!

Aa
Review №33

First of all, my clients loved it. Great taste in exceptional presentation. Andrea was so easy to work with and customized everything to match my brand. I will be using Andrea every year for my clients.

An
Review №34

The Website was easy to use to customize my order. They delivered it on time and took the time to call me to personally tell me that the cookies were delivered. Will definitely use them again.

ME
Review №35

They loved the cookies. The recipient loved the presentation and the surprise. Thank you! We are always happy with our orders from Cookies by Design Scottsdale. Eric Jackson

Ca
Review №36

My absolute favorite cookies! They make delicious cookies and they come out adorable! They make the perfect gift!

Cl
Review №37

When the special birthday package I had mailed to my mother did not arrive, Cookies by Design Scottsdale came to the rescue. I found help and compassion from Andrea who pulled together the perfect basket for my mom. As a distraught long-distance daughter, I was heartened by Andreas service and extra effort. The icing on the cookie was my mothers cheerful reaction and gratitude. She shared yummy and festive cookies all day as her friends and family stopped in to wish her a happy 89th birthday. Thank you Andrea and Scottsdale Cookies by Design!

ch
Review №38

Ordering a gift so far away is always difficult. But working with cookies by design has always worked out wonderful. The orders arrive on time and exactly like I ordered. If there is a issue they are propmpt in fixing it to make sure The customer is satisfied.

Jo
Review №39

Great tasting cookies and a great impression on the recipient and all around. Cheer somebody up having a bad day. Great delivery service, too.

Jo
Review №40

Great idea for bouquets. Cookies are not too tasty. If they were tasty that would be amazing.

Ch
Review №41

We have used the Scottsdale CBD location multiple times and have always been thoroughly satisfied with the quality of the cookies, their creative design and your timely delivery. The cookie recipients all LOVE this gift! Thank you.

Me
Review №42

Great job decorating and delivering the cookie bouquets that I ordered. My sisters and their families absolutely love them!! 🙌🏻

Di
Review №43

Great tasting cookies, easy ordering process, and on time delivery. This is an awesome unique gift. Who doesnt love cookies!!

Sh
Review №44

It was easy to order online from another state and they were delivered on time. I hear the cookies were pretty good, too!

Vi
Review №45

My Mom loved her Mothers Day cookie bouquet. It was just as pictured on the website and the delivery was on time and the delivery person very helpful.

C
Review №46

I loved the cookies, and the service is phenomenal. My new baby cookie bouquet was beautiful and a fun way to celebrate our new arrival. I highly tecommend

Em
Review №47

Not only were are the cookies to die for, they were also extremely easy to order. I ordered some cookies online to be delivered the next day and even though I messed up filling out a part of my order, they made sure to call me and get it figured out so that my cookies still got delivered that same day. I couldnt be happier with my purchase and look forward to working with their helpful staff again!

Ma
Review №48

Great job on some custom logo cookies I ordered for a presentation. They were a huge hit in the meeting, Ill be ordering more in the future.

Da
Review №49

A great company with excellent service. timely, communicative, and their attention to detail is remarkable. ALWAS use them and will continue to do so.

Da
Review №50

The website was easy to navigate and I ordered the perfect birthday basket. Im a lifetime customer now! ☺ Great service

Am
Review №51

Scottsdale CBD staff are the most patient and understanding employees ever. Helping me when I made a mistake on an address. So grateful for them. A++++ Scottsdale Cookies By Design!!

Ch
Review №52

FANTASTIC! We paid extra for hand delivery. (we were worried the cookies would break if shipped.) We sent the bouquet to someone who really needed a smile and it put a BIG Smile on his face and gave him a great laugh. It was really nice that we could customize our cookie messages. He said the cookies tasted amazing. ... for an expensive cookie bouquet all the feedback from our friend really made it worth it. We knew we made the right decision by sending them and buying a bigger bouquet then we originally were going to send. - thank you very much!

Ma
Review №53

Love this place. They were able to turn around a great birthday piece for me within hours

el
Review №54

Very friendly owners, the cookie arrangements are adorable and I was able customize my order with short notice. Great business gifts!

Sa
Review №55

Such a wonderful experience, friendly and willing to help. They have such wonderful customer service, I will recommend to all my friends and family!

St
Review №56

Amazing place with excellent delivery service! Loved that the delivery guy even called me to let me know when the delivery was done.

An
Review №57

I ordered cookies for a bridal shower and they were everyone’s favorite goodie. The sugar cookie is just the right amount of crumb with a light almond frosting. And the decorative frosting will stand up to an airplane trip (carry on but still packed). This was my second experience with CbD and I will definitely order again.

Ta
Review №58

Same day delivery, fair price point. My husband thought the cookies were delicious!

Ju
Review №59

Very easy website to navigate and I was told that the goodies I sent were delicious!! Customer service is terrific as well!

El
Review №60

I was very happy that the woman who made the delivery called my daughter to confirm that she was home (so cookies wouldnt melt) after my daughter didnt answer the door. Turns out she had the wrong house number and they got it sorted out.

Se
Review №61

We ordered cookies with our company logo and they turned out beautiful!

Je
Review №62

I placed an order to have delivered by yesterday for my dads birthday in NJ. They sent me a delivery confirmation, yet my dad never received the gift. Ive left messages and emailed them. I am very disappointed and hope that they will make things right asap!

Ma
Review №63

I ordered a basket of cookies for Valentines Day that wasnt delivered until well after business hours, so the recipient didnt receive it until the next day. It took me six tries to reach someone on the phone, who was extremely rude and offered no apology or any kind of refund or credit. The womans retort was that the cookies were delivered and that it was their busiest day of the year, even suggesting that to make sure the cookies were delivered on time, I should have had them delivered the day prior.The cookies themselves were nothing special. Cheap basket with individually wrapped cookies that didnt taste any better than store bought.A delivery company that cant fulfill its orders within business hours and has incredibly rude customer support isnt deserving of your money. Go elsewhere.

El
Review №64

The offerings are numerous, colorful, creative and seemed designed to bring joy and/or caring to any recipient.

St
Review №65

Cookie bouquets look amazing, taste delicious, and great customer service.

Da
Review №66

The staff and the product, from Cookies by Design in Scottsdale, was great. They made the ordering process very easy.

AQ
Review №67

Owned by a 3X Super Bowl Champion

Da
Review №68

Amazing gifts, great for Any Occasion!!

so
Review №69

Love cookies, I bet these are the ones Ive been looking for

Ro
Review №70

Order and delivery was great. Thank you.

Je
Review №71

Great customer service and tasty cookies. Will be using them again.

Li
Review №72

Awesome and easy!! great gift enjoyed by all

Mo
Review №73

We ordered a dozen custom logo cookies, and absolutely love how they turned out! The folks as Cookies by Design were so kind and easy to work with. They were also ready with a quick turnaround. Will definitely order again for our next event! Thanks so much :)

Information
71 Photos
73 Comments
4.9 Rating
  • Address:8455 E McDonald Dr, Scottsdale, AZ 85250, United States
  • Site:https://cookiesbydesign.com/locations/arizona/scottsdale/85250_045.aspx
  • Phone:+1 480-991-2737
Categories
  • Cookie shop
  • Dessert shop
  • Gift basket store
  • Gift shop
Working hours
  • Monday:8AM–4PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–4PM
  • Friday:8AM–4PM
  • Saturday:8AM–4PM
  • Sunday:8AM–4PM
Service options
  • Delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Dining options
  • Dessert:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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