The service crew is the best. I ALWAYS feel like Im getting excellent service. They are very friendly and professional. Theyre good at diagnosing and making necessary repairs. I get honest, quality service every time. Theyve even gone over and above to help out when my car needed it. I highly recommend DC Pep Boys!

The two gentlemen at the counter treated me so kindly! But the best part of my visit was the way they went above and beyond to find ways to save my money on the services I required! I can’t thank them enough! 😊

These guys are the best in the area. No trying to sell you what you do not need. They strive to get you taken care of as quickly as possible. Darren and AJ have a great team of guys that go all out to get you on the road.

Very hardworking employees all around. Darren at the front desk is very courteous and has excellent customer service skills. My go to place for repairs and tires.

Assistant supervisor that was working today was so very helpful to me and my family got our tire back on the right way and got us back home to Syracuse ny safely! We are very thankful for you again thank you so much! Excellent customer service best pepboys I have been to!

Awesome service and very friendly staff! Will definitely use their services again!!

Terrible service! I stopped by around 2:30PM, mind you, they close at 6PM! I tried calling before I went and no one answered the phone. My grandfather, who would be my other form of transportation, to my,needs knee surgery. He just fell the other day, so I needed this done! In desperation I made my way up there, a nervous wreck driving up there! The store barely had any customers there. ONE TIRE had to be replaced. They “couldn’t” book me in until TUESDAY. So just have me drive around with a flat tire for 3 more days?! Someone comes up due to an urgent situation on a non-busy afternoon. And you’re telling them you can’t help until TUESDAY? Absolutely ridiculous. I could understand if it was a time consuming project. It was ONE SINGLE TIRE There were NO OTHER CUSTOMERS. This was my first and last experience at this store. This is how they treat people in a dire situation with a flat tire, I’d hate to see how their regular customer service is....

I was told to think twice about getting any service to my vehicle done here.I’m glad I decided to take a chance on my own because the service was admirable! They took my vehicle in at appointment time and were quick to identify the problem along with an estimated price to repair.The repair was done professionally and promptly so I would return and refer Pep Boys if asked!

Slight hiccup, but everything was handle appropriately.

Price was good service was good

I am a college student and in the area for school and been here twice for car problems! They have been nothing about helpful and so friendly!!!! The most recent time my car needed work I made a point to come back here because of positive experiences in the past and I definitely made the right choice!

Retail store is closed. Only tire changing center.

Took our vehicle purchased through carvana there for a full diagnostic check (are partnered with silver rock program) and couldnt ask for a smoother process.

Placed an order with a 5:30 appointment time. Email confirmation says the brand of tires, tire installation and appointment time. When I arrived for my appointment I was told they couldnt do it today and that my appointment was a drop off appointment. Assuming that was true and the guy wasnt just lying to me (doubtful), thats insanity. Why would anyone need an appointment to drop something off? Avoid these guys.

Gift from God! I’m an RN and work out of town a lot! I was basically dead in the water with 2 more days of work. Darren and the rest of the gang at Pep boys saved me! Awesome customer service and ability to get me back on the road in less than a couple of hours. You guys ROCK!!!

Matt was absolutely superb. He put every ounce of his energy in fixing an unexpected coolant problem. He got me home safe. I would have Matt do anything necessary to my car. He wasnt just going to quit. And so kind and pleasant. Yay Matt!!! Matt is on the parts side of the store, not the service bay.

Got the part and got me on the road quickly!

Pep Boys is the only automotive store I been taken my vehicle to for many years now and Ive yet had a issue with them.Keep up the hard work PepBoys, Youve got a great team there..

Driving from Georgia back to Canada, I lost my brakes coming through the mountains on I-81. I was able to downshift and get off the highway safely into the parking lot of Stanleys Garage, who promptly told me they couldnt help. Two other local garages both told me they were booked solid. Ended up towing my car to Pep Boys who figured out the problem (caliper let go) and had me back on the road in no time! Eric and AJ were amazing, professional and compassionate (I really hope I got their names correct). The mechanic took the time to show me what had happened and explain it to me (I didnt get his name). I made it safely back to Canada thanks to this team! Thank you so much!!!!

TIRE CENTER Ripped me on a set of tires they didn’t come in on time. Had to purchase elsewhere Business vehicle needed to get on the road, they denied refund. Have done tons of business with them both me personally and with the company, been fighting a dispute for months. Done doing business with many others following me

I needed appointment for state inspection for my new car. Pep boys appointments are easily available, staff is friendly. Place also has shop for auto parts and accessories if you want to shop while your car is getting ready. They have averaged looking waiting area. I think if you have to wait longer then 30 minutes. You will get bore.

Despite being crazy busy Darren went above and beyond to help me.

Well, the service seemed good and the folks there were very nice. I took my car there to have my snow tires installed...two from the previous year that still looked new, and two brand new ones. I had them mount the one year old tires on the back, and the new tires on the front. Unfortunately, they mounted the front tires backwards, as they are directional tires. Ruined a perfectly brand new pair of snow tires. I did not realize this until I went to have them remounted this year and saw how messed up they were. You would think a place like Pep Boys would know enough to mount them properly, considering the amount of tires they sell.

Excellent place take your car for an oil change

Excellent Service !!From John and AJ thanks so much for the smooth purchase and quick installation of my brand new tires!! !!(Thank You Mike The Service Technician Also!)

The best Garage in Scranton for all Service related issues they have a Store too for accessories and I purchased beautiful sturdy Black & Decker Vacuum cleaner for the Car it’s really good and price was only 25$ worth it.

Super helpful getting me a new battery. Mngr went above & beyond my expectations with price matching!

Outstanding people and service. The staff goes far beyond any expectations to accomodate the customer. I have shopped here for years and never been disappointed.

Pep Boys is a great place for service and parts. The counter people are willing to help and the service counter is direct and courteous. Great weekend hours. I do recommend making an appointment for weekend service.

Their hours are inconvenient but they were able to get me a hard to find part quickly and inexpensively.

They are no longer a store, but they will still be doing Auto Repairs!

This place is the best i recomend it for all your car needs and they get you In fast

They failed me in every level today and I was a long time supporter. My appt was 3 pm to repair tire and inspect. They wanted over a thousand dollars. And said they cant do it all this day. (Three tires, plus brakes and rotors). They inspected and replaced one tire one year ago, 9000 andmiles since they did full roadnroad and brake inspection. We did mostly highway and supermarket, Im retired. How did I wear brakes and rotors down and need tires on such highway miles? If they were worn, why not say last year before rotors are gone?

Service quick but expensive. Was charged double the price of the headlight bulb to put it in, only took the guy 5 mins to do.

Couldnt find what I was looking for but amazing service and that for me, makes a good business. They pointed me out where to go and I was able to take care of the problem with my car.

Have broken down 3 times in past 4 weeks they have fixed my car pretty quickly

Very shocked to find out that they are going out of business.

No coke machine

Prices are fair, and they have a wonderful team to get things done in a timely manner! 10/10 would recommend!

Great work and great guys 👌

Good customer service

Great service and a good price. They were reasonable and my vehicle was done quickly. They didnt charge me one time when they couldnt find anything wrong with my battery system. Will return!

Be careful, they will try to get you to pay for an inspection twice! My mother took her car in for an inspection, everything else passed besides a broken lens for a fog light. They told her she would have to pay for ANOTHER inspection after doing the repairs. As fraudulent as that sounded, my mother did some talking and negotiated a price of 1/2 off for the 2nd inspection. After thinking some more, my mother called the state of PA and they informed her SHE DID NOT HAVE TO PAY FOR ANOTHER INSPECTION WITHIN 30 DAYS. Pepboys tried to scam my 56 year old mother. I am disgusted. Luckily for her, someone from the state ACTUALLY called pepboys for her to help her out on her behalf. AVOID THIS SCAM LOCATION AT ALL COSTS, UNETHICAL BUSINESS PRACTICES. YOU SHOULD BE ASHAMED. We will never shop at this pepboys ever again, I promise you that.

Great customer service

This Pep Boys is amazing. All of the employees care about quality, efficiency and the customer. It doesnt matter if you talk to the cashier, the parts clerk, the mechanics or even the managers. Each of them actually care about you. They will help you find the parts you need and are willing to make phone calls to help you find the right solution. I trust the mechanics at this Pep Boys to take care of my vehicles needs and make it right the first time. Come see for yourself. You will never go anywhere else for mechanic work.

Didnt have everything I was looking for

The complete staff goes above and beyond every time. I been a customer for 28 years and never had a bad experience. Wade, Maria, Luke, Mike, Andy and all the employees do a great job every time. If you need assistance or advice talk to these folks they will help you. Pep Boys truly appreciates your business. Thank you!!!

Ill start off by saying how thankful I am for Brandon and Chris. They both show extreme knowledge and superior excellence.... I have experience dealing with both of these gentlemen and cannot say enough how thankful I am. Not only do they know what they are talking about but they always make sure I understand every detail pertaining to my visit. They are very polite and very accommodating. They go above and beyond to make sure your experience at pep boys is a good one. They make sure my vehicle is fixed and they always have the best price around. Pep Boys should be grateful to have you two on their team. Truly great people with exceptional service. A+ all around.

Brought my wifes truck in cause it was making a loud noise which I knew was a wheel bearing. They proceeded to tell me I needed my rotors cut until I told them the rotors were brand new with new brakes and calipers. Then they came back and said it was the wheel bearing ok now they quoted me $592. I asked how much was the the wheel hub by itself they said $268. While waiting for the repair I got bored and looked online at pepboys.com and found the wheel hub for $104 so I questioned them and they said that price is wrong on the website. After telling them to forget the repair and give me back my vehicle they amazingly gave me the hub for 104 instead of the insane 268 they first tried to charge. Now I have my vehicle back 2 hours later and bam still have the noise went back there 5min later and they now say well maybe the other side is bad also. Do they even know what they are doing? Bringing my vehicle to a different shop to make sure they even changed the wheel hub and if not my lawyer will be in touch. Stay far away from these thieves and con artist.

Not sure why they take appointments. I had an appointment for 1pm. They didnt take my car into the garage until 2:15pm. At least give customers a heads up that you are running behind it are short handed. Couldve left the vehicle and returned for later pick up if I had known. Shouldnt be too difficult to deliver customer service. PLUS, THE PLACE IS FILTHY! I will never do business there again!

Fantastic service!!!

AJ is an awesome Service Coordinator. He was very helpful, professional and accommodating and I am very satisfied with the level of service that he provided today. Two thumbs up!

Store seems to look a bit run down/neglected. Now I know its an auto parts store, but seems dingy, cluttered in spots. From out of town and not knowing my way around store, the associate was helpful.I was looking for a 6 round KC light as majority of consumers are moving to square LED, I was not surprised that they only had square LED off-roads & less popular Pilot brand .Good selection of batteries & tires as well as truck accessories.Overall friendly place just needs a good organizing & a bit cleaning.

Never again.. got my wheels balanced on a 2018 Chevy Silverado, it was all good until i hit 70 mph that my vehicle started shaking again, Same as BEFORE i got wheels balanced. Since i was driving to stroudsburg i decided to stop at my uncles mechanic shop and see whats going on under my vehicle, NOTHING WRONG. I go back to Pep Boys and explained, they tried to tell me that it might be something else. We made appointment to supposedly due a rebalancing for 4 days after. I couldnt wait, went to Mavis got my wheels balanced and everything works great again. PepBoys stop with sketchy work and trying to squeeze money out of your customers. They wont get my money ever again. Btw, this is the second time something like this happened to me at this location. No gonna go into details.

Tried charging me way to much for a headlight replacement. It was ridiculous!!!

On January 30th at approximately 545 pm I had an emergency situation on the highway I 81 near Scranton PA. I had a flat tire on the highway .I changed the tire and installed the temp spare. I then limped into Scranton. I needed one tire to be able to get home to Delaware. I stopped at the pep boys in Scranton and went to the service desk to seek help. The man behind the desk could not have been more rude and ignorant to me. He was totally a person who should not be in customer service position. He had zero compassion for the situation I was in. He refused to even sell me a tire As far as i could see he was there with no other customers. I left and went to the Firestone store right down the road. The man there could not have been any more accommodating and helpful to my situation...even when he was really busy with other customers. He sold me a tire and got me back on the road quickly. Maybe this is why Firestone was busy and pep boys was not. I resigned myself to the fact that it will be along time before I ever do business with pep boys again. Thanks for poor service in Scranton......02/11 Update ..had a very good conversation with service manager. . Received apology and assurance that corrective measures are being taken. I would give them another try based upon this conversation

The personnel will help you find anything

Noticed I had a loose plastic shield under my car and was a long way from home and my local mechanic. Pep Boys was across the street from where I was so I went in to see if they could help. They fixed it quickly and at no charge! Highly recommended and thank you so much for the help Pep Boys!

Friendly staff, and good work!

Good people and great service. I also highly recommend that you guys go to the pep boys up in Scranton/Dickson city area. Joe was a very big help for me today we worked together to get the situation on my car done so I could around safe. Great deals and great service. Going to keep on coming back there. Thanks you guys awesome job, and thanks a lot Joe, see you soon.

In reference to the Pep Boys in Dickson City, Over all they do a good job!. I have been going to them for the last 5 years ( 2 different vehicles) for scheduled maintenance as well as problems that have come about. They could be pricey at times, ( When theres a problem) However when I left there I could tell that the vehicle was fixed properly. So I had peace of mind. Never had to return the vehicle to have the same issue looked at twice. Was just there today, The 2 gentlemen working the counter Provided good customer service. Also I notice they updated their waiting room a little bit.... No longer the hard plastic chairs, they now have cushiony leather ones with armrest 😉, And they upgraded their television to a flat screen. If you need the peace of mind knowing that the job was done right I would suggest going to them, But then again depending on what you get done it could be pricey. Look online for any service coupons and keep in mind their parts come with warranties..

My husband made an appointment a week in advance. He traveled 40 minutes to get there only to be told they could not fit him in. Why wouldnt they call to let you know this?? Just very poor customer service. If you read these reviews other people have complained about the same thing. All the apologies from the owner hasnt changed anything. To bad I didnt read them before making the appointment. 😡😡😡

How does an ioil change take longer than 45 min. Said they accept walk ins but then said he wouldn’t do it tonight. It’s 5:55. They close at 7. It would take me 10–15 min tops to get there.

My boyfriend and I got a flat tire on our way from New York to DC in Scranton on 630 pm. We ended up being directed to the local pep boys, and I am so glad we were! Matt and Chris were great, helped to make sure we could get on the road quickly and were great with there advice. While its never great to break down, I am glad that we broke down outside of this amazing store. Kudos to them for all their help!

I sent my seventeen-year-old daughter up for an oil change and to have her brakes checked they must have thought they had a fool coming in, because as a seventeen-year-old girl they tried hitting her up for on a car with 60,000 miles that was my car taken care of all the time new brake pads new rotors new calipers new hoses a brake flush over $1,100 worth of work in the front end....... She left crying I told her lets take it to a real mechanic who agree with me there is no way that all of those parts could have went at the same time. Needless to say they didnt $330 later we are back on the road I plan on lodging a formal complaint with corporate office.

I had the luck of running over a pothole. Not only did I get 1 flat tire, but 2. Damn Scranton at 7:pm. I went up to Pep Boys and met with Service Advisor Chris. He was a true God. He understood my situation and went up and above to help me. He is a true asset to that company. I never write reviews, but in this instance, the gentleman should be recognized for his hard work and excellent customer skills. They now have a 100% faithful customer in me for life. Thank you again Chris!!!

SPENT $52 FOR FILTERS FOR MY 2017 AT AUTOZONE, HERE WOULDVE COST ME 70+! TRY THE ZONE FIRST

Aj and Billy were absolutely amazing. I got a great price on the 4 new tires I bought and they went out of their way to make sure we were happy before we left. Will go back again!

Great customer service clean and organized.

Good customer service over the phone

I came here right before the store was closing and the man that was working was very helpful. He even took the time to explain to me about the product I was buying

An enormous crater in the road straight past the Taylor, PA toll booth right before Keyser Avenue completely destroyed our front right tire. Incidentally, watch out for it because PENNDOT is obviously not doing anything about it. It was late at night and we were visiting family an hour and a half from our Lehigh Valley home. Pep Boys was the only automotive business open late enough to help us get a new tire. Their service was friendly, fairly priced, and greatly appreciated during our mini crisis. Thank you, Pep Boys Dickson City for your incredible service!

I have been in the store three times so far and each time I was treated really well. Retail manager Wade went above and beyond the call of duty to resolve a complicated problem I had. This was unexpected and deeply appreciated. Highly recommend the Scranton store to anyone needing to buy auto accessories.

Very helpful employee found the wiper blades and installed them on my car.

I blew a tire out of town. Aj and the pep boys team gave me a great price on a new tire. I was serviced quickly and treated well. Thank you.

Chris, Noah, and Carl gave me great service when I was there. They were friendly, knowledgeable, and explained what they were doing throughout the process. I couldnt have asked for anything more! I was in the situation of having my gotten a flat tire and then getting a flat on my spare as I was traveling back to NJ Thanksgiving weekend. They werent able to get a tire that matched my tires, nor did they stock spares, which is understandable, but they were able to pound out the dent that I had gotten in my spare tire rim and took extra care to make sure that my spare tire would get me home. Im happy to say, that it got me the 115 miles home that I had to drive on it. On top of that, they were kind enough not to charge me for the work. They did this even though they knew I was from out of town and wouldnt be a repeat customer just because they thought it was the right thing to do. Even if they had charged me, Id be happy with their work. Im very pleased with their service and highly recommend them to anyone.

I absolutely love this store all the staff are very friendly and always have what I need and if they dont they always come up with solutions. I will say Matt day is the best without his help and opinions I would probably be lost. He always answers my questions and always comes up with other options when money is tough. Without Matt day and the rest of the staff I wouldnt be back almost Daily like I am. This will be the only place I shop for parts and accessories for my vehicles!

Took my truck for oil and filter change. Service technician did not put enough oil in. My truck would not stay running and had to be towed to be fixed.

Got all my parts for a custom exhaust here and staff was very friendly and helpful

Had an appointment, they took me right in. Very sociable

Great staff a bit out dated could use a good cleaning

They help me find which tire had low pressure. And filled it. Appartently there was two low .not just one. . Nice staff and very helpful to help you out.

Justin and Maria were very helpful when I came in just before closing time for a simple tool that was holding up a very important job for my company. Even though the item needed was out of stock on the shelf, Justin took the time to go in back and find one. Great staff, will be returning.

This was by far the best service I have had in years! Matt helped me with fitment, was extremely knowledgeable, and did an amazing job getting the cargo carrier on the car. This guy even gave me safety pointers and explained little details that left me feeling safe and knowledgeable about my rooftop rails and cargo carier. He went above and beyond what I expected. He was freaking amazing! In a retail world that has lost the ability to provide customer service, this guy just put pepboys on my go to place for great service!

Mike, Darren, and Eric were very helpful and made my visit worth while.

Was traveling through town coming home from Ithica as our trailer tires popped and our spare was a bust. Our last hope getting home was Pep boys! Darren and Migs were there bright and early to help assist in getting us the tires we needed. They mounted and balanced the wheels. We put the new wheels on and we were set safely for home. Much thanks to the crews fast response and the fact that the tires we needed they had!

Gave me an 8 a.m. appointment. I called to confirm on the 20th because Google says they dont open until 9a.m.. Was told yes its correct and that Google needs to update their hours. Well I get there. Guess whos not open at 8? PEP BOYS! I paid for my services in advance, had to plan around work (which i was then late for thanks to taking an hour to put two front tires on after 9) and I couldnt go anywhere else because everything was already paid for via online and my tires were shipped to the store! Unfortunately the manager seemed nice but was on vacation so had no idea what was going on and pretty much said well theres nothing I can do. WHAT?! terrible! Terrible! Terrible!

First impressions are grand and mine was pretty bad. Made sure I had the 2011 Mustang dropped off the night before an 8am appointment for Thursday 9/10/2015. They stated that it would be the first vehicle worked on which it may or may not have. I called to see how everything was going around 3pm (seven hours after the appointment) and discovered that nothing had been worked on at all. Chris stated that he was too busy to call me to inform me that one of the several items I went there to have done couldnt be done and instead of working on the stuff he could handle nothing was taken care of at all. Now I have no confidence in this company and will not be bringing my vehicle here again regardless of the quality of work performed on the vehicle. Alternatively, there is no way I can recommend this place when they dont bother to call an individual before seven hours. Mind you, this isnt some oil change or small thing Im having done, theyre literally going to be getting quite a bit of money from work performed. Ill be carefully reviewing the bill and will be bringing this up with management as its highly unprofessional and simply bad business routines. Thoroughly disappointed as since moving here I was hoping to find a place where I could take my vehicles but clearly this one isnt it!9/11/2015 Update : They still have the vehicle and Ive racked up about a thousand bucks in labor charges so far. Told me to call them back at 4pm and now I need to call them back at 7pm to see if its done. Chris stated theyre significantly short staffed and while I agree that sucks, dont tell a customer a time frame that you cant meet.I brought all my parts so we arent waiting on any parts, just straight labor on doing a few things that for me would take six hours maximum. In this scenario, clearly I should have done the work myself as its taken them almost two complete days and probably going to cost me about a grand or grand and a half in labor. Ill definitely be speaking with corporate about this as its really sad that this company is acting in such a way. Definitely glad I dont own any stock in this company seeing how theyre performing and its no wonder theyre struggling in the sales aspect.9/12/2015 Update : Another disappointing day and still have yet to have my vehicle completed by these individuals. Now Im beginning to get a bit agitated and I usually have quite a bit of patience. First they tell me Thursday, then Friday, then Saturday and now they wont even pick up the phone as Ive been on hold for the past twenty minutes. Rings five or so times, goes to an automated please hold and then rings five or so times again. Done this for twenty minutes. Since they didnt bother to update me this evening on when itll be done Im going up Tomorrow to raise hell as Im sick of this nonsense! Enough is enough already!!!

Had an alignment done on my 88 Camaro. They were quick and the service was done correctly. Very pleased with the store overall.

I was at an event this weekend at Montage Mountain and noticed my tire was flat in the off shuttle parking lot and the only day I was able to get my car a new tire would be on Sunday when I was going to head home. This was the closest Pep Boys to the area I was in and even though Sunday is a busy day for them, took the car inside their shop and within a half hour I had the donut off my car and a brand new tire for a very reasonable price. Thank you Pep Boys!

Pep boys has good Auto store Ive been going there for years I highly recommend buying your tires and lots of little goodies and things you need for your car

Very friendly and they help you the best I can

They stripped my oil drain plug. And had me pay to replace something that they messed up.

Went there a few weeks ago thinking my break pads were going and needed an oil change. Mike helped me out and told me this program they were running for the oil change and after they looked over the car told me I didnt need to change them yet. Very honest and trustworthy cos I was thinking I was going to have to break the bank but was wrong. Will be going there if I need any car work done

First time visiting this business, the bulb in my headlight was burnt out, I own a Chrysler 200 so if you work with cars you know how extra the maintance can be, I was lucky enough to be greeted by a friendly staff, one gentleman in particular Matt was kind enough to take it upon himself and fixed it in under 20 mins. I will be using this business in the future because of his excellent service! If you go there be sure to ask for Matt! Thanks again!-Lisa S.

They found a problem in 10 minutes that Eynon GM could not fix in 3 visits!! For FREE!! Darren was extremely helpful. I will bring my car there from now on.

I really wanted this to be the place to go for my cars, but man so far I have only had headaches since the day a handed my keys to these folks.I started getting rubbing noise and shaking when I drive with 50 and over. I brought my car here and they decided to change the whole front for $2,400. I figured they know what they doing and I needed the car fast so I said yes.Noise is gone shaking still here. I called once they said they would balance it. Waited a week for them to that, shaking still here. A week later they managed to get me an appointment with the mechanic so he could see the problem.Car still in their shopWill updateThe update:Got my car back-it was fixed just as I expected it to be from the beginning and I wasnt charged a dime.

Pep boys took great care of the company van I am currently driving. Great staff and work done to the van. I would take my personal van and car here because they did such a great job.

I was sent to this store by my brother. Such a friendly staff and Matt was more than helpful. Matt has personality plus and caters to the customer.

Staff person who waited on me was excellent. He deserves an increase in his pay rate. Thank you!!