Classic Ford was able to give me a same day service appointment. The service person was kind and professional. Happy to have Classic Ford in Shelby!

Came to this dealership since my typical one had a one month wait for appointments. But yet this place was able to schedule me for the very next day when I called them! Very knowledgeable, friendly, competent staff. Though it was an hour drive for me, I highly recommend them and would definitely come back again. If I could give more than five stars, I would!!

Since moving to NC a few years ago I have been using Classic Ford Shelby I cannot say enough about how well they have always treated me (even with hearing phantom noises haha). I would give 10 stars if possible. Thank you guys!!!!

Brandon Greene was awesome! I felt like I’ve known him forever! The whole team was friendly, attentive to my needs and made my whole car buying experience an absolute joy! Highly recommend them!

The folks at classic were extremely helpful and friendly. The process was straightforward and an overall pleasant experience. A special thanks to Odarius and Pierre for all they did to make me feel comfortable.

I have been a customer for about a year and every time I go in theyre always helpful, friendly staff members and answer all my questions. Even if its an answer I dont really want to hear.$$$ LOL I would definitely recommend them. Im not really one to recommend a dealership because of the cost but they have definitely changed my mind about a dealership and the benefits of being a customer there. They are very respectful and mindful of budgets and that is very big for us and we are grateful for everything that they do for us.

I purchased a used Ford Freestar from Nissan of Shelby and had constant mechanical problems with it. I bought it to Ford to be properly repaired. My service advisor Ian was an extremely huge help in understanding the frustration I was having with Nissan. Ian made sure to stay in contact with me every step of the way. He is very knowledgeable, friendly, and a big asset to Ford. I have not had better customer service with any dealership before. I would highly recommend Classic Ford of Shelby for any services.

My biggest issue was with my car not being ready when finished! When I talked to the mechanic working on it when I tried to pick it up the first time, he clearly stated that there was no way to have my car ready at the time promised and he had been clear with the service desk associate that it wouldn’t be! The quality of work seems to be adequate, however the customer service is severely lacking! Just be open and honest to the customer is all I am asking !

Good and fast service. I would have given 5 stars but they are to expensive AC compressor for 2015 Ford Taurus $1407 for a $500 dollar compressor with a $100 dollar coupon and the rest was labor that only took 1 hour to fix plus the cost to recharge it.I figured if I go to the dealership it would be done right but it cost me.

Wonderful service! Trent was amazing to work with

5 star experience all around. They had the car ready and cleaned when we arrived to test drive. Very fair and honest about the pricing and financing options. We drove 4 hours to purchase our new Mustang and trade in the Mark. Great dealership and even better employees. Will recommend anyone looking for a Ford to come your way!!

Excellent service. Trent was very pleasant and helpful. Would recommend.

I was pleasantly surprised by the support and willingness Classic Ford of Shelby was to get me in a new truck. Even with a “National Truck Shortage” these guys helped me out. Thanks for doing everything you needed to do to gain a new customer.

Staff was very friendly the person I dealt with Trent, was extremely helpful, knowledgeable, I never thought I would walk out of there with a new vehicle if it wasn’t for him.

I cant say enough about how great this buying experience was for me. The sales team, and the managers were fantastic. Shay Huskey made my dream of owning this car come true! Thanks you guys!

Burton was great. The guys at classic Ford got this truck for me very quickly for there sister dealership. Great experience!! Highly recommend!!!

Was notified from Ford that I had passenger side airbag that could be dangerous when deployed in my 2007 Mustang .I Called the service department with my VIN number and they scheduled me an appointment the very same day. I Wasn’t even there 40 minutes, it was repaired and everything is safe and back on the road.Classic Ford of Shelby did a great job with the factory recall. A Very Pleasant and Professional Staff with Great customer service .

My church youth department was very worried that they were not going to be able to attend a youth conference in Greensboro on Monday because someone had stolen our catalytic converter off our church bus. We called Classic Ford Lincoln on Wednesday and ask if anything could be done to help us. We were told to bring it over and let them look at it. Ian Hawkins and his staff did a great job in taking care of our situation. Everyone there showed great concern for our problem .They were able to fix the bus and we picked it up on Friday. All I can say is Praise the Lord for people who care. Thank you Classic Ford Lincoln for great service.

Ive purchased two vehicles from Classic over the last couple of years and it has been a great experience! Steve has helped us find two fantastic vehicles that meet our needs. Even when Steve was out for an extended time, he helped us research the vehicles we were interested in and then connected us with Anthony to complete the sale. We have been very impressed with both of our car buying experiences and look forward to future purchases from Classic!

They done a great job in a timely manner

Top notch dealer! I drove 700+ miles to pick up a Corvette, and it was as perfect as the description online showed. I dealt with salesperson Candy and she was awesome. Thanks again, I really appreciate it so much!! Shout out to sales manager Terrell as well!

Very nice and good sales person the whole staff was very nice and professional! Will definitely use them again on my next purchase!

Got a message from Andrew regarding my ad to sell my car. I told him I was firm on the price and he said he was sure they could meet it or come close to it, I even called and asked him are you sure you can meet this price? which he responded yes he was very confident they could. I drove all the way there only to find that they couldnt come anywhere close. If you get a message from them to buy your car do not waste your time.

They were very helpful, nice and it made feel like we knew them since long ago! I recommend this dealership!!

Truck came back from service absolutely filthy. It looked like they parked it in a mud hole and then another car through mud all over the truck. Grease left on the hood. Not the way to treat a customer’svehicle. I will not do any other business with this dealership.

I was very pleased with the service I received, particularly by Kyle Sott. I feel that he went above & beyond to take care of my problem when I found myself in a very bad situation. Everything was resolved in a very timely manner. I would highly recommend Classic Ford service department.

I needed new keys programed for my car and they were fast and did a great job. The price was reasonable and they were very courteous. I would recommend them.

Folks if you havent spoke with Shay and Terrell you need to in a hurry!! They are two of the most amazing people to work with at this dealership!! I went in with the expectation of not being able to get into a decent vehicle and willing to settle because I was in desperate need of a vehicle. As soon as we arrived on the lot Shay came right over, introduced herself and was extremely willing to help. She was not pushy and actually LISTENED to my situation and what I was looking for. Shay was very easy to talk to and stayed 2 hours after she was supposed to get off work just to help me. I cant express how much that meant to me. Terrell came in to assist with determining what was best suited for my financial situation and not once did he try to push a vehicle on me that was beyond my price range. He was very translucent about all of my options and was extremely respectful and understanding of my situation. These two are a dream team to work with and I HIGHLY recommend that if you visit this dealership these are the two you want to ask to see! Thanks to Shay and Terrell I was able to go home with a 2019 Ford Escape!!! Huge thank you to Shay and Terrell!!!

Usually don’t leave reviews but feel it’s necessary here. Been going to this dealership for 15-20years now. Used to be well run. In the last few years nothing but issues. I stopped going all together but needed a first oil change on brand new explorer ST. Figured they could handle this. Leave and over the next couple days my wife smells burning. Told her to pull into tindol Ford and have them look. Come to find out oil was over filled and the cap was either never out on or blew off. Have them add oil and put a new cap on. Go back to classic for an engine cleaning so get all the spewed oil off the engine and they promise they will get it back to new condition.Come to find out they cleaned it and didn’t get all the oil off the engine plus got oil all over the bottom of the windshield and then oil finger prints on the interior of the car. Ended up just doing it all myself. $100 oil change and ended up having to re change the oil and clean the car.

Classic Ford Lincoln of Shelby is a awesome place!All the staff are super friendly and so helpful. They tried really hard to get me the best rates.I would definitely be a returning customer.

Great team. Got me in the truck I wanted and I drove out the door with it. Thank you all.

Very helpful sales staff. Very willing to make a deal work.

Had an appointment for an oil change and tire rotation. In and out in a timely manner. Very professional.

This place is amazing. We went and walked out with a 2012 customized Jeep Wrangler. They got us financed with low payments and no money down. Burton was the best. Thank you guys so much.

It was ok,the sales Lady was great. But its not what I like.

The service advisor Kyle Scott was very helpful and kind. Would recommend everyone to visit them for services needed.

There are a couple of really nice people that work here. They also mostly do good work. ( we had an issue where the mechanic more than likely broke a part while changing the serpentine belt and said nothing to us) The older guy in the parts department is a real jerk! Go buy your parts somewhere else! If I had a choice, I would not trade here, but unfortunately the warranty dictates where service has to take place.

Excellent service from the parts department previously purchased parts. Came in to thank the lady and gentleman that I dealt with at a earlier date they were a big help on my vehicles with genuine Ford parts thank you Mark Scott

Quick and efficient service. Kyle was the best!

Classic Ford Lincoln of Shelby has great Customer Service! If you need any service done on your vehicle this is the place, ask for Kyle.

Me and my son went there we was looking at the 66s and 67 Chevy they had one on display there it was beautiful candy apple red oh so beautiful and the new mustangs oh God I love him and they had some money and shes from different colors different styles but the one with the V8 and then after driving and I fell in love with it I was kind of scared a little bit there but I got away from me when my son being in the passenger seat but thats my experience he wont forget and you really enjoyed that and you still want that car Im about to customer service is very nice and the car I was driving needed a battery and they went and got me one and put it in for me and didnt charge me nothing which I was really nice that was the greatest experience

Good people to work with. Fast and simple transaction. Friendly and professional.

Had my truck brought in for service. The entire experience was great. Jessica was fantastic to work with. Handled my extended warranty with ease. I have my truck back now and it is running great. I called a few times to check in and everyone I spoke with had over the top customer service. I would recommend giving them a shot at your service needs.

We brought our Ford Explorer to Classic Ford for a recall and we are very impressed with the prompt, friendly and professional manner that we were handled. The service person, Ian, even came by our home the next morning to personally assist us wIth what we discovered was a bad battery. 5 stars for sure!

The most amazing service experience I’ve ever had! All of the techs were very knowledgeable & attentive to my needs. They got my car in, and out without hassle or delay. There’s no one I trust more with the upkeep of my vehicle than the professionals here @ Classic Ford!

Was a great Truck buying experience, our sales person was Shay Huskey, she was absolutely wonderful. The entire staff was great, the understand your time is valuable and get the sale done as quickly as possible. I would and will recommend Classic Ford to my friends and family. Great job folks and we love our new 2021 F350!! Thank you!

I had an awesome experience with Classic Ford. Sales manager William and Sales Man Odarius were great to work with!...I got my car on August 16...its now August 25...I have a bad fuel pump!

Ian was very nice. The customer service was excellent and I am going to use them again.

Our experience today at Classic Ford was very positive. We found a vehicle online, scheduled an appointment, and were greeted by Steve Brackett when we got to the dealership. We drove from Spartanburg to Shelby and it was worth the trip. The staff made the entire process smooth and comfortable from test drive, to trade, to purchase and paperwork. Steve was very personable and we recommend the dealership.

Great experience with this repair, covered by my extended service plan. I was kept up to date daily on the status of service plan coverage and progress of the repair. The only glitch was being offered a new fuel filter. This was not needed, as it was a component of the 100,000 mile service I had done during my last visit. I asked for a check of the maintenance history and this was removed.

A different dealership had charged our Rewards Points for a service we hadnt received and we were having difficulty getting reimbursed. We went to Classic Ford for an oil change and explained the problem. The cashiers, Leah and Holly, called the other dealership and Leah explained to them the ease of the process to reimburse us. Within 5 minutes of leaving Classic Ford we received a call from the other dealership saying the matter had been fixed. Months of runaround from a dealership solved by a simple call by Leah.

Talk about dedicated and passionate!Ms. Shay made my experience at Classic Ford… one to remember.Friendly and extremely knowledgeable about the product she sells. ❤️

Shay made the buying process a breeze. She worked with my schedule, and her dedication got me into a great car at a great price. You’re in good hands with Shay.

Awesome dealership and salesman! Anthony was a friendly, personable and very knowledgeable about the vehicle! We felt very comfortable and at ease with him!

Highly recommend Andrew for getting me and my husband into a brand new car! He’s so polite and very professional. I would definitely recommend him and everyone at Classic Ford Lincoln of Shelby to anyone looking for excellent customer service during their car buying process.

What a terrific service department! I went to Classic Ford of Shelby service department today for the first time to get my 2016 Ford Edge serviced. Very friendly and efficient service writers and technicians. They did a terrific job on my car and the entire experience was very positive. A big thanks to the entire service department!

I had a problem with a previous visit and the Service Manager corrected and added a bonus for the situation. He was quick and efficient with his response and the repairs were done quickly and I have my RIDE back in ship shape.Thanks to all at Classic Ford.

Ian was awesome, best service ever. Thus is my go to for all future service!!!

Highly recommend this family friendly dealership! Odarius took such great care of us when purchasing our vehicle from Classic. Phenomenal service, 5 stars all around! Thank you Odarius!

I had a plug loose on my f150 and all they did was plugged it back up and I was charged $106. I personally think that was highway robbery...smh

Extremely easy to work with. We are traveling, called them and they allowed to come right in. Very professional, handled our problem, quickly and efficiently. Everyone was friendly, we would not hesitate to return here.

Great experience. Very helpful and work with me and my wife to buy a bran new car when no one else would. The salesman Andrew McGee was awesome in selling us our car.

Excellent car buying experience! Inventory of vehicles was good. Enjoyed the car buying process and would highly recommend this dealership for your new car needs.

Had the oil changed in my car tires rotated but they did not check the air pressure in my tires because they are all different air pressure in them and I forgot to put a sticker in the window so I know when my next Oil Change is

I have been bringing my vehicle here since I bought it a couple years ago. I have been very satisfied with communication, service and my overall experience. This last time was a little lacking. It took several attempts to even get through to the service department to even schedule my oil change. Then, the day I arrived, the workers inside didn’t open the bay door for me to drive in. Once inside I gave the worker a coupon I received in the mail that I wanted to use for the service that day. It was for the oil change, tire rotation and multi point inspection. An hour and a half later they told me I was ready to go. I paid and headed home. Once home I looked at my receipt. It showed the coupon being used and the service rendered. Oil change and tire rotation. But the thing is I know my tires were not rotated. The day before when I was cleaning my tires I noticed that I was missing a valve stem cap. If the tires had been rotated that tire with the missing cap should have been in a different location and it wasn’t. Just a little disappointed with the integrity of this visit.

Great service, Tim (the service manager) has great knowledge and experience. He has built a great team and has really helped build great customer service. From the folks at the service counter to the technicians that works on my gassers and my diesel.

Shayhusky was my salesman she done a good job and help me get a new car I really enjoyed being a customer her and her manager help me in every way they could thanks so very much

If anyone is in the market for a new or used vehicle I would highly consider classic ford Lincoln. Andrew went above and beyond. Made the process very easy.

I highly recommend Andrew McGee. He was awesome to work with and answered all the questions I had in a timely manner. I will definitely be sending all my friends and family to see Andrew!

If you go to Classic Ford Lincoln get Steve Brackett he was so helpful, friendly and very knowledgeable!!!

Used the website to book an appointment... no e-mail or phone call to confirm the appointment for over eight hours, so ...Called the service line ... let it ring until someone answered (about two minutes) ... asked about the appointment I had booked online -- they had no idea what I was talking about, but took all my information and made an appointment...Arrived a few minutes early, said I had a 9 AM appointment -- they had no idea what I was talking about, but took all my information and got right to work... a few minutes later, they come out to notify me that they dont have the parts for one of the things I need done...Theyll call me when they receive the parts.Otherwise, overall pleasant experience... courteous, professional, knowledgeable staff... its a shame that the scheduling and management support isnt helpful or functional.

Easy, non-stressful experience. Our salesman, Anthony, was 5 star!! Thank you for everything

Work was done in timely manner and staff were knowledgeable and friendly. Will return in the future.

We could not be happier with our purchase. We worked with Shay H. She was amazing. Shay and Bubba A. With financing made the process really smooth. We will definitely go back.

Very good experience. Everyone very nice and helpful. Great prices on vehicles. Gave us a good trade In value on current vehicle.

Great service from the staff, especially Kyle in service. Terrible design and customer service from Ford on my 2015 Focus SE. The staff here did their best to help, which is why Im leaving 5 stars but Ford corporate did a terrible job with the design of this car and on providing a useable warranty

Sales experience was unmatched! Everyone was really nice and respectful. They helped me when I thought I couldn’t be helped in my situation! Highly recommend. Trent was my sales guy! Took care of everything I could have needed! 100% would recommend if your in the market!

Everyone was very pleasant and helpful. I knew I would be there a couple of hours. I ended up being there about three and a half hours. They checked on me throughout. They gave me detailed information on what was needed for my vehicle and why.The waiting room was set up with good amounts of spacing to keep people apart. There were only a couple of people waiting at a time - never more than three at one time. Most of the time only two people.Thankful for the hard work and kindness.

Shay was wonderful. She did the one thing I needed. She listened to my needs for a new vehicle and showed me the exact right one. The management team hit all my price goals. AND work in MY schedule not theirs. Outstanding Dealership.

The service department is absolutely horrible. The one and only diesel mechanic they have has next to no knowledge whatsoever. Kept my company truck for weeks and weeks and the only thing they could say is they didnt know what was wrong so I sent it to Raleigh and they had it fixed in two days. The young girl that is a service writer or advisor is great she is nice, pleasant and she does her best. But the rest of the service department is an absolute joke.

Classic Ford place of Shelby did an awesome job servicing my vehicle. Kyle is the service department had excellent customer service skills. I will definitely be back for my future vehicle needs!

Pleasant buying experience. Andrew was welcoming and quite helpful. Managers worked to present a good, end of the month deal.

Classic Ford.....just like all car dealerships. Plan on spending almost half a day if deciding to purchase a car. Even if you accept their first offer and already have financing you’ll be there a LONG time. They will not let you leave until pressuring you to buy their warranties and extra packages and when you do leave you’ll be financing about 4K above what you wanted.

I would walk a million miles before I ever attempt to deal with this place AGAIN! They have no concept of calling anybody back or letting anybody know what’s going on. I wouldn’t even let them walk my dog. Go anywhere -ANYWHERE - other than here. Another Classic lot may be different and better to deal with, but not this one. Run far, far away!!!

Excellent, willing to got the extra for you. Services department did not check. Air pressure other than that great!!!

I bought a 2016 focus st from Trent. Trent was wanna of the most patient car Salesman I have ever I countered even after my insurance was giving us the run around. Will be going back for my next vehicle.

My experience was pretty good. Trent the salesman was a saint when it came to patience. I will go back

Got new tires. Was not informed how long this would take. I waited for two hours while tires were put on. The tires were not cleaned before being put on. Had red dots and yellow lines on them. I think the service department should be better supervised. They did give me a $25 discount for the length of time spent waiting for the tires to be put on my car.

Had an engine light pop up on my dash and pulled in to have them investigate the issue. Come to find out a sensor was disconnected when putting in a light bar in my 2018 Ford Raptor recently and they reconnected it up and reset my CPU & sent me on my way. Extremely pleased with the professionalism and quickness of the work. Keep it up boyz & girlz, you’ll see me again.Respectfully,Paz💯💪👊

Great service, nice folks!

Candy and Andrew were amazing. My credit for and I absolutely love the car they helped us pick. Thank you so much for the excellent service.

Andrew Rich, need I say more? He will go above and beyond for ya! Thanks brother!

I have used Classic Ford for all my needs for my Ford 150 2009. I always have a good experience with them. They are very friendly and do a great job. I also had a 1986 F-150 and they were there for me when I needed them.

Had a dent removed with the paint less dent removal, was surprised at how good it looked after they were done. Great work

Awesome time at the dealership. Got in a car I wanted within my expected budget. My salesperson was Odarius. Check them out !

They are always courteous and professional! When I go to get my oil changed they get it done in a timely manner

My experience with class Ford was good.

They treat you like family! No pressure on service to your vehicle but they recommend the best options.

Ive went there and was greeted by one of the best salesperson Ive came across in forever his name was Odarius he didnt make me feel like I was getting the run around or I was being cheated and he mad me feel confident with my purchase, I would highly recommend this dealership and Odarius as your salesperson.

Overall great experience buying a used 2019 WRX STI