Needed a mattress ASAP and went to Mattress Firm in South Portland. I was greeted promptly and helped right away by the sleep expert, Travis. He was super nice and kind. He gave me detailed instructions om how to get to the warehouse to get my mattress.The person at the warehouse was also super helpful and tied the mattress on the top of my car.I will come back in the future when I decide to get a new bed!!Super helpful staff.

Thank you Colin from Mattress Firm who rescued us while we were in a tight spot. The lesson is to not just rely on the web for product availability. We actually checked Mattress Firm first and we’re under the impression a product wasn’t available. We prefer to do our business local. Not only did Colin solve our problem, he had the product delivered first thing in the morning! He was amazing. My suggestion is to call Mattress Firm and ask for Colin! 5 Star service!!’

Travis was extremely helpful and has a great sense of humor. He is very knowledgeable and listened to our mattress needs. He went above and beyond his customer service duties. We can’t wait for our new adjustable bed to arrive.

Dealt with Travis and Colin. We laughed. We joked. We asked countless questions. But we never felt pressured to buy anything. We shopped at four stores and made our purchase here because we saved $195. Waiting for the delivery now, we expect nothing less than great service. Will edit if needed.

We had a great experience with the sales associate, Travis, at Mattress Firm. I’m currently 28 weeks pregnant, just moved into an apartment while looking to buy a house, and my nice Purple mattress is in storage with our movers. We ordered a Nectar mattress over a month ago, but the shipment keeps getting delayed. My husband and I were DONE sleeping on an air mattress and were looking for something we could go home with that day. Travis was very helpful and informative when it came to helping us decide on something that would fit our needs, but was also available at their local warehouse. Will definitely be returning for future mattress purchases!

Excellent customer service at the South Portland store. Would highly recommend them. We bought our tempurpedic bed there and couldn’t be happier with the price and service. Keep up the good work!

Just absolute amazing service. Couldn’t believe it. Victoria helped me with exactly everything I needed and was such a pleasure to work with. She was so friendly, polite and extremely knowledgeable!!! Won’t buy a mattress anywhere else ever again!!!

We are very happy with Mattress Firm and Sales Associate Travis Grenier he was super helpful, professional, knowledgeable and went the extra distance when our mattress did not quite work out and we exchange to the next model.I would highly recommend mattress firmAnd Travis for your next mattress.

Travis was great. We needed a mattresses ASAP for a rental unit. He helped me choose a mattress in a reasonable price range and arranged for next day delivery . Would definitely go back when I need another mattress.

Travis was exceptionally helpful. He helped us to find exactly the mattress that we needed. He also explained the differences between the various mattresses we looked at. I would recommend a mattress firm for all your mattress needs.

Excellent service. I needed to purchase remotely and have someone pickup at the store. Travis Grenier was amazing and made the whole process very simple. You cannot beat their customer service and great selection of mattresses.

Colin and Travis made things understandable and it was an easy and quick shopping process.

Travis and Rin were super helpful. They helped us find exactly what we wanted within our budget. Super friendly and helpful. We were in and out very quickly. I highly recommend this store for price, quality and service!

Excellent Beducation from Sales Reps, attentive to our wish lists, above & beyond customer service experience! Cant wait to try out our new King Mattress! Thank you MatressFirm!!

Victoria was so incredibly helpful. She answered all of my questions and guided me to the options that would best fit my needs. Excellent customer service, would highly recommend!

We were very impressed with the professionalism and timely delivery of our box springs to go into our new home. Victoria Graves made everything easy and effortless for us and we could not be more grateful with the service we recieved! Thank you Mattress Firm and specifically Victoria.

The salesperson, Colin, was very knowledgeable, listened to my needs and was efficient at getting me what I wanted. It was a very nice, quality customer experience!

Travis at the South Portland Mattress Firm was amazing! He took us through all of our choices patiently. He answered all of our questions thoroughly. He was very patient with our indecision. We really appreciate that. We are getting the perfect bed for us. Thank you, Travis!

We were treated with respect and courtesy above and beyond. Rin was excellent and worked hard to accommodate our needs. I highly recommend this store.

Travis was extremely knowledgeable and thorough in helping us pick the perfect mattress. 100% a great experience!

Rin went over and above while helping us select our new mattress. His friendly demeanor and positive outlook made shopping at your South Portland store a pleasure.

Travis is a wonderful salesman! From the moment we came in the showroom he greeted us and made sure we found some options that best fit our needs and price range. He’s a great multi-tasker who juggled three different couples while still going above and beyond to get exactly what we needed. If your looking for a new mattress I highly recommend going in and consulting with Travis.

Really personable and helpful. We were in and out in what felt like no time at all. Highly recommended this place if you need a new mattress.

Travis was friendly and so very helpful when picking out our mattress! He was very informative and and into detail about the firmness and memory foam aspect. 10/10 recommended. Great customer service.

Excellent customer service from both Luke and Travis, both top-notch pros who are patient and considerate of your needs. Not to mention highly knowledgeable on the in’s and outs of the mattress world and the frequent changes that occur. I’ve outfitted three rooms now and every experience has been superb. You can’t go wrong with these guys or Mattress Firm. A perfect way to begin 2021!

I love Mattress Firm! The selection, convenience, great delivery (including communication around delivery times and status), and 120-day trial period all contribute to make Mattress Firm the only place I will shop for my bedding needs.In the southern Maine area, Travis at the South Portland location will take good care of you as he has me—he is an excellent representation of Mattress Firm’s values and focus on superb customer service. Thank you Travis and Mattress Firm!

The customer service that I received from Stephen Ramirez was exceptional. He was kind, helpful, and professional, and helped me find the bed of my dreams! 10/10

The manager, Travis, was absolutely amazing!! We came in the evening and he was engaging, personable, and knowledgeable. I had ZERO idea what I was looking for. He was able to show me EVERYTHING without taking too much time dependent on my preferences, sleeping position, and price range. He was able to make everything happen and I have ZERO complaints. We saved over $1000 and got something I know will be comfortable!

Had a wonderful experience! The customer service was fabulous and left with the perfect bed for us. Shout out Stephen for the wonderful experience.

Very pleasant, very accommodating. Nice people!

I walked in with no particular plan of what I wanted or needed. The gentleman with the beard and glasses helped me narrow my options. Provided a test mattress to try out. Gave me a GREAT deal. And even carried to my truck for me. 10/10.

Travis was exceptionally helpful both on the phone and when my husband went into the store to get a king size bed frame. Very personable, knew the product well, and he was willing to take the time even though it wasn’t a big sale. Would definitely recommend.

Travis and staff go above and beyond expectations. I have purchased three mattresses with changes in past three years from the South Portland Mattress Firm. They are great in professionalism, efficiency, and warmth.

Easy peasy. Tyu Colin!

I had a very good experience with a sales person with whom I have Worked before . He is excellent. His name is Travis. I have continued to trade with mattress firm because of my prior experience buying mattresses from him.

I had a great experience ordering my mattress and box springs from Mattress Firm, Portland, Maine. Travis made the transaction easy and informative. I was able to save alot of money as well! I ordered over the phone which I usually do not do but I am in Massachusetts and moving to Maine. I wanted to be ahead of the game with the move-in. The most important item on my move-in list has been taken care of. SCORE!

Rin Svay sales associate was extremely helpful and knowledgeable. Rin also was a lot of fun and made my shopping experience enjoyable.

Great customer service!

We brought a mattress on line and it was too firm so we went to the South Portland store to make arrangements to exchange it . Travis the manager was great . He made the entire process easy and the replacement mattress is being delivered the next day.It doesn’t get much better then that. Highly recommend!!!

Excellent service! Really appreciated the recommendations from the Mattress Firm sleep experts ! Can’t wait to try out my new sheets !

Great customer service. Very helpful. Highly recommended.

Had some of the best customer service I’ve ever had. Very knowledgeable about all products. Made the whole experience pleasant. I will recommend to friends & family.

Travis offered us really great customer service!!

Friendly, knowledgeable, didn’t feel pressured in any way.

Travis is amazing! Explained everything and gave us lots of options. Made sure we stayed in our price range! Very happy with our purchase!

Travis was great to work with and seemed to truly want me to have a WOW experience. I left feeling happy with my purchase and not pushed into anything I didnt want. Thank you!!

Moving across country is hard enough. Mr. Travis helped me get in and out with everything I needed to make sure my two little girls had a mattress to sleep on that very same night. Great service, great prices, great products.

Great experience! They stayed open in a snow storm and we happened to need a box spring. They took care of us in 15 minutes even though they were closing.

Travis, who I believe manages this store and maybe a few others was excellent. We came in one year ago shopping for a mattress and when we returned a year later he remembered us. He gave such great feedback and of your looking for an honest salesman, this man has integrity. I was super pleased with my experience because of Travis.

They were very friendly and Chris who is still learning the job and only has been there about a month did a great job. He listened to everything I had to say and I would have never known he was new unless he told me! Great experience or all and I cant wait to get my new bed! Thank you very much!

Wonderful sales experience. All you need in a mattress vendor.

Went to a local store close to home first, wasnt impressed, this store was great, the salesman Ryan was awsome, took his time, showed us everything from what we wanted, to what we could afford. And in between. He had no problem showing us the cheap ones.He was patient, We had to leave to pick up grandson after spending 30-40 mins there, we thought he would have blown us off, we came back and the quotes we asked for were done, and paperwork was ready if we wanted a couple we looked at . Very impressive, He gave us exactly what we wanted and even a deal we werent expecting. If I need another bed in 10 years I hope hes still there next time . It was a good experience all around.

Looking for small mattress to fit reading nook for grandchildren. Found perfect mattress on line. Called store to get details. Connected with Travis. Totally professional, courteous, pleasant, and knowledgeable. Could not have asked for a better experience. Highly recommend.

In resolving a problem, the sales associate was kind enough to give me $30 off my box spring for failing to offer me a new box spring when I bought the mattress two months ago. I was not expecting that at all and was very appreciative. The associate was very friendly and helpful both times.

Travis is a treasure! I hadn’t a clue about any mattress knowledge! Travis helped me find the bed of my dreams in 20 short minutes! He knows exactly what he’s doing and some! If I would’ve know it was this easy to get a new bed, I would have done it ages ago! Very pleasant, and efficient costumer service! Would 10/10 recommend!

Rin is a spectacular sales associate. I will never buy another mattress from anyone else. He listened to my needs and got me exactly what I was looking for.

My son broke his bed in the middle of a pandemic. It was a pine frame and nothing that I could repair myself. I searched online to see who was open, and who could help me. I called one of the big box stores and they said I could get something in a week or so. I wondered who else I could call. I called mattress firm and spoke to Travis. He was helpful and understanding. He checked his warehouse and found something that would work. Within an hour I had the frame set up, bed made and a happy teenager lounging on his new and improved bed. If you ask me, mattress firm was pretty essential to me today! I am so glad they had what I needed and were eager to help! Thank you!!

Travis G was friendly and awesome and helped us make our buy in 30 minutes or less! Thank you! Very pleased!

We could not be more happy with the service, price and most importantly, bed we got the other day. The process was easy, no high pressure or upselling and we left happy even though we spent more than we had expected - we are that delighted with what we got!

We bought two twin XL mattresses here, and we had a very good experience. Travis was helpful and accommodating. We would recommend this store to others!

Great experience. My salesman greeted me as I walked in. He asked my name. Very friendly and knowledgeable. I knew what I wanted so it was easy.

It was a very informative and professional experience while finding the best mattress for us. Travis was such a great amount of help when it came to finding just what our bodies needed in a bed, also in our price range.

Excellent customer service provided with good prices.

Very friendly and helpful. Was excited that what I wanted was in stock at the store!

Travis helped me and my boy pat out with mattresses and even helped me cary mine to my car. Super easy to work with and very helpful. Check them out

Very positive. Trevor? Did a nice job of answering all my questions. Made me feel that I had options in choosing the appropriate bed for my family needs.

The salesman today was hosting 3 different customers at once and was able to direct me to the right product and made a fast sale. Really impressed by the staff today.

Travis Grenier has been wonderful to work with. I am very indecisive and he has been patient with letting me work through my purchase to ensure I will be happy.I highly recommend checking his store when you are looking for a mattress.He is knowledgeable and honest. NOT your “typical “ salesman.

We recently purchased a mattress at the Mattress Firm, Portland Maine store. We worked with Patrick Bownes. He did a great job helping us select our mattress. He is very knowledgeable and has a good sales personality. We would recommend you look for Patrick if you decide to shop with Mattress Firm.

No pressure. Answered all my questions. Worked within my budget.

I worked with Travis today at your store on Maine Mall Road. He was amazing. He is very knowledgeable in all your mattresses and was able to help me make a great decision. I look forward to a great nights sleep when it arrives.

The salesperson was very helpful and knowledgeable. The prices are excellent. I have bought a number of beds here. I will be back

Quick, easy and extremely affordable queen sized mattress! Would absolutely go here again.

Knowledgeable sales people and free delivery besides!

What a great mattress shopping experience! We went the day after Christmas and got an amazing deal. The customer service was incredibly laid back and helpful. Thanks Chad!

I went into Mattress Firm about 2 weeks ago looking to buy my very first mattress, as I just graduated and moved to the area. I had been considering some of the online companies that ship a mattress-in-a-box, but was worried about not being able to test it first, so my friend suggested we try Mattress Firm first. I went in with my boyfriend and two other friends who were helping me look, and Stewart Graham handled all of our different personalities, questions, and concerns so professionally. As a recent graduate, my budget wasnt the highest, and Stewart understood and helped to find me something I loved at a price I could afford. He was impressive at remembering exactly what I had said about each mattress I tested, even when I couldnt remember what I had said/thought. Stewart used this information and his knowledge of the products to help me narrow it down to two options, and eventually decide which was the best fit for my price, preferences, and sleeping habits. I even ended up with a frame that uses a remote to raise the head of the mattress on an incline since I like to sleep more propped up, and this came at an incredibly low cost given the sales going on and deals he was able to offer. The mattress came later that week and was delivered on time by two professional individuals who were quick and efficient. After sleeping on the mattress for a few nights now, I still love it. With that said, its nice to know that I have over 100 days to be sure its the right one and return it if not. Thanks to Stewart and the Portland Mattress Firm for a great experience and a wonderful nights sleep!

Great experience at the South Portland location. Travis was knowledgable, listened to my ideas, carefully explained pros and possible cons of the different mattresses we liked. We never felt rushed or pushed to buy something we

Friendly service, great value.

Travis was exceptional in both knowledgeable and professional! I would recommend everyone to shop at Mattress Firm for their bedding needs!

I visited this location with my son after setting an appt via phone earlier in the day. I spoke with and met with Travis who was both courteous and knowledgeable. He helped me narrow down my selection based on what I told him I was looking for. I should be getting my mattress next Tuesday and I couldn’t be more excited!

Travis was incredibly helpful and patient. Selling mattresses wearing a mask is an exhausting thing and Travis was still very personable and helpful. So excited for my new bed! Thanks, Travis!

Stewart went above and beyond in helping me to have a wonderful shopping experience at Mattress Firm! I told him what my specific needs were as I have a bad back and he steered me in the right direction. It took me a REALLY LOOOOOOOOOOOONG time to decide what was best, going back and forth with mattresses and trying them out time and again.....and Stewart was very patient and also very knowledgeable in giving me the specific differences between the mattresses that I was interested in - enabling me to further narrow down what I need more efficiently. He was very professional and clearly enjoys what he does - assisting the customer. Because of Stewart, I highly recommend Mattress Firm to anyone needing help picking out the perfect mattress.

Great experience overall

Derek was super helpful and provided the best customer service! We ordered a mattress a few months ago that ended up being faulty, after reaching out to the store we bought from we were told to go to the store closest to us. We showed up expecting it to be a long process of finding a new mattress, but Derek instantly helped us find what we needed. I have back issues and he was able to relate and direct us to something we never considered before, an adjustable base and a hybrid mattress. He also helped us out with financing so we could splurge on a better quality mattress. Overall we’re super impressed with the quality service we received today!

Stewart Graham was great to my boyfriend and I this evening! We walked in unsure about purchasing a new mattress but walked out as happy campers with our new King Size bed in the King for the price of a Queen Sale! He’s very pleasant and insures a great experience. I recommend anyone to go see Stewart for great customer service (:

The sales representative was extremely friendly and helpful. My new bed arrived in only a few days as promised. I highly recommend this company and sales representative.

Rin has a great personality,, and he provided great customer service!

Absolutely wonderful experience here working with Bryan. I had just ordered a mattress from a compeditor (because I stupidly didnt check Mattressfirm first). Bryan hooked me up with a much better deal so I cancelled my order from the other guys and will now go directly to Mattressfirm next time and ask for Bryan. Thanks so much! You guys rock!

Knowledgeable staff!!Thanks to Travis!!

I had a wonderful experience at Mattress Firm. The representative, Stuart Graham, who helped me select my new bed was incredibly helpful. He guided me through my options to ensure I found the perfect mattress. Stuart is very knowledgeable and has an earnest desire to help people find what they need. I highly recommend going to see him if you are in need of a new bed.

My girlfriend and I recently purchased a mattress from Derek G. He was incredibly helpful. He walked us through the basics of mattress construction. He gave us his insights to choosing the ideal mattress. His help made it significantly less daunting to pick and choose our favorite mattress without having to waste our time trying each and every mattress in store. He was real and honest with us and we never once felt high pressure sales or any tactics to try and put us into a mattress that didnt fit our needs or our budget. I would highly recommend Derek to anyone looking to find the absolute right mattress. We couldnt have had a more positive experience. I cant remember the last time I was this satisfied with my decision following a major purchase. Derek deserves full credit for that.

Travis was very knowledgeable and helpful without being pushy, we had a great experience and left with a great deal!

Great service, personable staff, good selection of products

I highly recommend this store.

Travis was extremely knowledgeable and helpful, I highly recommend using him to purchase your next mattress!

After working a 50 hr week and being sick as a dawg the last thing I wanted to do was go through the stress of getting a nee bed. Derek made this process stress free. He was able to help me find what I was looking for. Very informative, plus I saved a bunch of money. Highly recommend Derek

I had a great experience at the South Portland Mattress Firm! As soon as I walked in, Corey greeted me and offered me juice, coffee, and cookies. Although the showroom was very busy, Corey managed current and incoming customers with ease and insured we were all well taken care of. He was very knowledgeable about the beds and made purchasing a queen set a very easy process. In addition to his great guidance and no-pressure sales attitude, his upbeat demeanor made what I expected to be a chore a very pleasant experience. If you are looking to make a mattress purchase, I would highly recommend this business.

We just purchased a new bed for our son. This is the second set we purchased from the South Portland store. Jonathan was very helpful. He knew we had a specific budget and was respectful of our limits while still giving us many options to consider.We left the store confident in our purchase and pleased with the friendliness of our experience.It seems that good old customer service means something to the folks at Mattress Firm and it certainly does to us as well!!Thanks Jon!Dan RomanoHome Radon Detection Co

Travis was friendly, knowledgeable, and flexible to our price range. Overall, an excellent experience!

The manager Derek gave us an awesome sales experience and worked with us a lot to make sure we got the bed we really wanted and stay in our price range! 10/10 would recommend