I haven’t bought a vehicle in 8 years and nothing about vehicle shopping brings me joy. However my experience from start to finish with this dealership was an absolute pleasure! I sent a quick email stating which vehicle I liked on the lot, how much I wanted to put down, what trade I had, and which bank I wanted to finance through. My email was read promptly and directed to Hannah. She was easy to work with, friendly, and didn’t use any scare tactics or bait/switch tactics that I’ve seen so many times in the past. She got me the best available Sentra with only 4000 miles, made notes of all my needs and met them. She even got a heated seat thrown in for my drivers side as a courtesy because I like heated seats and the Sentra with the lowest miles didn’t have them. She was kind and polite and able to appropriately “read the room” and stepped back a couple times for my boyfriend and I to talk. The finance manager was also very nice and the easiest finance manager I’ve ever worked with. Furthermore I had a huge mix up with my trade in and everyone at the dealership was able to navigate that no problem. Some general feedback about the dealership - it’s CLEAN, the showroom is bright and inviting, and the waiting area is very nice. I love my purchase and would recommend Hannah and this dealership to anyone. They do very good business! My credit is not the best and they still made me feel like a VIP customer, which I appreciated. Thank you Berlin City Nissan!

I worked with Andrew Mason and he was the best! Ive been looking around and visiting multiple dealerships for the past 3 months looking for a car and working with sales associates. This was the first place that I felt like I genuinely wanted a car from because my needs and wants were taken seriously and Andrew made sure I went home with the perfect car.I came in with specific requests and Andrew was able to help me find that perfect car with literally everything I wanted in the range that I requested. He was professional, friendly and personable. I highly recommend going to Berlin City Nissan of Portland and seeing Andrew Mason! Hell take care of you!

I absolutely hate vehicle shopping and Hannah changed that for me! Hannah is such a nice, helpful and patient sales person. I was very surprised at how young she is as she acts so much older. She also knows your product and does a great job explaining everything. I have already recommended her to all of my co-workers and friends. My experience at Berlin City Nissan was fantastic thanks to Hannah!

Hannah did a fantastic job, a pleasure to work with! Thanks to Chris and Tom as well! Definitely recommend 👍

I have never had an easier or more enjoyable experience leasing a vehicle! Andrew was excellent and in constant communication with me regarding all aspects of the process. I utilized their state wide delivery service and the driveway drop off was amazing! I highly recommend Berlin City Nissan of Portland for your next vehicle!

I have never worked with Berlin City before, but from the start of online communications with Eric it was very easy. Even though I did not use it, The ability of convince offered was more than I ever expected. In person Eric was knowledgeable, polite, and willing to answer my many questions. It was a seamless and easy process

I needed a car and I needed one fast, nothing like having to look for a car is fun at any point. I decided to go to Berlin City Nissan to find a car. I was in search of a Sentra and sure enough they had the style and year I was looking for. Before buying the car I had to rent a car as I was carless, Aleks at the rental side of Nissan helped me and put me in a great car as I was looking for one to buy. I opened the doors to Berlin Nissan and the atmosphere was great friendly service throughout my whole visit, Andrew Morrison helped me find my first car. He truly went above and beyond with caring and hearing my needs, Chris Genesse helped me as well. When signing for my first car Thomas helped me to understand each and every paper I had to sign before signing. They all went above and beyond and they truly care about there customers.

As a women looking for a car I dont typically get attention. It took about 30 minutes for someone to come talk to me. But Matt Jolicoeur came out to greet me. Knowledgeable and had a sweet personality- no gross sales pitch.

Bought a brand new 2021 Nissan Sentra today. Excellent experience Andrew Mason very personable and friendly and knowlegeable salesman. Made the sale very easy and was very helpful in getting me what I needed. Talked me through the technology and I was very grateful that he set up my phone with the app for the car. Good job.

The entire sale was great. Hannah did a great job! We love Berlin City and our new car!

Bought my car here in february and have brought it in for oil change/tire rotation twice now. Service ppl are always incredibly pleasant and seem happy to be there. It may be a longer drive to get there but the peace of mind and customer service keep me going back.

After searching the web for a vehicle and hitting deadends, I decided to just go look at Berlin City Nissan. Andrew Mason came over and asked how I was in such a welcoming way! He seemed personally invested in the vehicle that fit my needs, then later used what I said to fill in gaps while waiting for the managers. I immediately trusted him and look forward to seeing him in the community or when I need a new car again...keep in touch I will follow! Andrew Mason went above and beyond my expectations which is why its a 4 star instead of a 2 star., the dealership as a whole should step up and follow his lead. Other sales people were not welcoming and it felt like a cold environment. Manager Andrew was transactional and cocky, not needed in the customer service industry. My transaction completed nextdoor at the Honda dealership then they had me walk next door to see Andrew the manager, and he said yeah you can have a seat. You need a better sales manager that values customers while treating them like people not transactions.. The deal was signed, you had a dozen workers doing nothing yet noone could have come out and brought the car over and taken a picture. You have a lot of staff to have so much down time. Andrew Mason is a breath of fresh air for Portland,I just hope you realize it!

Love taking my car there. The service guys are always fun and easy going. They know what they are talking about. The best part is they actually talk to customers like human beings and explain the things that are going on with the cars so people can actually understand.

We drove to Berlin City Nissan from southern NH to look at a CPO Murano. Hannah had the car a ready to go for a test drive. She was very informative and and pleasant to deal with. Overall we had an amazing experience, especially since we did not at other dealers. Financing went smoothly and we drove home with our new car. Berlin City has a wonderful team.

Our HORRIBLE experience with Berlin City Nissan and Nissan Corporation.In 4-2020 the lease for my Rogue was due and I was interested in getting into a new lease. This was at the beginning of the pandemic and the way business was being conducted changed. All in all, I was not informed of Berlin City’s return policy. I told Chris (the manager of Berlin City) that I wanted out of this lease and all he offered was to install a remote starter, a bed liner and a trailer hitch (which they messed up on and I had to install the lights connection) and all he could do was apologize and say we could have brought the truck back to have the trailer hitch corrected all the while thinking I was satisfied. Also, Chris told Robin (the other half of our) that the return policy was in the paperwork that we received and both she and I went through it and we could find no such thing. (Side note as to credibility, Robin worked for a law firm and paperwork was her specialty.) I requested that all correspondence between Chris and I be through email or text as to hold one accountable for what they say and what does he do??? CALL ME!!!! Ludicrous!!! Upon the realization that Chris was not going to be upstanding, I tried to contact Nissan and after all the runaround with them, they redirected me back to Chris; it’s almost like dealing with the government!!!! After all this, there were also unanswered texts and emails. Here it is over a year later and the only thing Chris can offer is a threatening email to Robin, nonetheless, that if we proceed with this he will get his lawyers involved. We have all correspondence to prove our word. All in all, I would not recommend Berlin city or Nissan as the dealings with both have been nothing but a HUGE FRUSTRATION!!!!! I would put - (minus) stars if it were possible

Nice job, Tristan of Nissan. I had a very smooth buying experience. I hope you guys will finally install the level 3 fast charger for us who are using Electric vehicles. That would be awesome. Thank you. Keep it up.

Easiest car rental process ever! Super affordable and convenient for people flying into Portland. Alex was helpful and prompt. Highly recommend!

My appointment was at 1:45 for an oil change. At 4pm they brought out my car. Apparently there was a recall. First of all an oil change take 1/2 to 45 minutes. If there was a recall I should have been aware before work was preformed. I will not be bringing my vechile back. Although the oil change is free and part if the purchase. My time has value. If you cant let me know whats going on before working on my vechile, I wont be back. Not the first time it hasnt taken 2 hours for an oil change.

For a recall, which didnt make us happy. Had our 5k mile service done after purchasing the car and the almost 3K bumper to bumper 100k coverage didnt expect to be pushed to purchase another service contract for oil changes. Will rethink buying Nissan again

I originally went to Nissan Saco because my vehicle had a bad solenoid. The mechanic there told me that if that were the case, theyd have to replace all three solenoids, priced at $100 each, because theres no way to figure out which one is bad. They also couldnt get me in for two weeks.Called up Berlin City. They got me in next day, and it turns out there absolutely is a way to test the solenoids. They saved me $200 and had me back on the road quickly. The guy there suggested that Saco may not have a high enough level technician to test the solenoids. I have my doubts. In any event I dont believe the customer should have to pay a premium for Sacos lack of knowledge or ability. Im going here from now

I made my appointment on-line with your chatbot. We have a similar system here at the company I work for. As you know, if it works, then cool. In my case the appointment confirmation that I received, did not make it to your scheduler. The gentleman that waited on me Monday was super accommodating and did get me in. Technology is wonderful, but human interaction is far superior.

Extremely pleasant service, the staff were very kind and courteous. The work was done promptly on my vehicle and the service team went over all of the information thoroughly and explained it to me in a way I could understand. Really appreciate the exceptional service and this will keep me coming back as a customer!

Hanna, (my sales rep), was very courteous & helpful with my transaction. Highly recommend her if youre buying/ selling a vehicle.

Hannah and Company were pleasant and helpful throughout the buying experience,A few months later when I needed copies of some paperwork I spoke with Hannah, she said she would get back to me, she did not. I called again, left a message, again no response.I left a message for the finance manager, no callback from him either.I guess when the sale is done Berlin City doesn’t bother to be helpful any more. Think before you sign with them, feels like they are a bunch of smiling phonies .

Hannah and the Nissan team were exceptional, professional and truly understood my needs. There was no sales pressure and all my questions were answered. This extraordinary level service is the beginning of a long term relationship with the dealership. I will have all service completed at the dealership as well.A special thank you to Hannah Baldwin, Nissan Sales Specialist, she was 100% responsive, knowledgeable of the vehicles we considered prior to purchase. She educated me to all the features and connected my Bluetooth :) I am a 100% happy and satisfied customer.Sincerely,Daniel Stevenson

I was looking for a very specific used car and yes, Eric Burnheimer was a good salesman and easy to work with, but I couldnt have had better experience than working with Chris Genest, General Sales Manager. He was open and honest, and after the sale he took care of everything that needed to be done. He made it easy...when we couldnt connect on the phone we communicated by text message and he went out of his way to make everything right, including issues that really werent the dealerships to resolve but he took care of it. I wont hesitate to go back and buy another car from Chris.

Excellent service. Waiting room was very nice

Went in for a routine oil change and tire rotation. My tires were full of mud and rocks and originally they told me it would be roughly $30 to clean but because it didn’t take long to clean, they didn’t charge me at all! Great surprise! Thank you! Very nice staff too.

Worst experience buying and trading a car in my life. Couldnt get the car on time, didnt get it cleaned, couldnt get the second key for 2 weeks, STILL having issues with them a month later with the trade in.

This dealership is 100 professional! They were able to order and install my clutch in 48 hours. Thank you Berlin City!

Amazing customer service! I didnt buy my car here But I do own a Nissan. And I rather bring my car here for service then where I bought my car.. They really do care about your needs. And they do give you a discount.They tell you exactly what is wrong with your car. They dont beat around the bush.

They have good customer service and they are friendly.

I had a lot of work done and in addition, had an oil change and they never filled the liquids, a part was left in the car and the passenger door wasnt oiled. In addition, my registration was lost. I wanted to purchase a new Nissaan but will no longer do that.

Jury still out working fine for 2 days

Absolutely amazing! Chae was very informative and helpful and reviewed all work to be performed before and after!

When you have an issue you will never get a response from them. I have given them a week to get back to me after both calling and leaving a message and emailing them directly. Ive had a number of issue with the car I purchased from them but this review will be how I was treated last month. I was charged for a battery service and two days later my battery died leaving me stranded on the side of the road. I wanted a refund since the battery was obviously dead and they did nothing with it although I was charged for it.

Got my car here a while ago and everything has been a fantastic experience. Any questions or concerns they take care of them right away and are super understandable. Use to have a Ford and went to Ford in Westbrook with service that could never compare to Nissan. Thank you for always being respectful, quick, and optimistic!

Brought my car in for the tire rotation and oil change - fully expected to be there for quite a while and they had it all done within an hour . . .I was very pleased that I could be in and out so quickly . . .

Quoted $723.48 for one rear abs sensor. This part is anywhere from $50 (Walmart) to $200. Goes to show how this place screws people over. Changing out an abs sensor consists of simply removing the wheel, ONE 10mm bolt and unplugging it from a simple electrical connection.That price is a direct reflection of your immoral service and price.Don’t be fooled into giving this place your money 🖕🏻

Our experience was extremely low stress, everything went very smooth, and the communication was excellent

Easy and fast! The process was very streamline and the staff were very attentive making sure all our needs were met. Im very satisfied!

Bought a nice car & helpful employees

Everything went smooth and great (like it does everytime). Marty and all the crew are awesome!!!

Astonishing incompetence. My 2013 Rogue needed a new low beam, and an employee at Autozone recommended taking the car to Nissan since the bulb is hard to access. When I arrived for my 7:30 appointment, I was told the technician would not arrive until 8:00. Not a great start, but I suppose I can wait for a little while. At 8:50, the employee at the desk came to tell me that THEY HADNT CHANGED THE BULB. An hour and 20 minutes later, and they sent me off without doing the one simple thing I came in to have done. On the wall in the waiting room, there was a poster with the Nissan Customer Promise, where the first point is we will respect your time. Clearly this isnt very important to them. I would only begin to consider bringing my car back here if they offered to do the service for free--and actually did the service! Extremely frustrating.

It was easy to book and to get all of the services that I needed done in one stop. The text updates for additional services needed that give the option to approve right on the spot are great! The service center was great and the representatives were helpful and resonsive.

Landshark Warning!! Bait & Switch in Effect!!

Chae went above and beyond to make sure I was informed on any service for my car and to try and fix the additional questions I had when leaving. I really appreciate that you all communicate through text as it makes it really easy to stay up to date while at work.

One of the easiest and best experiences ive ever had. My Salesman Dom Lorenzatti was extremely responsive and helpful in everyway i needed before and it continues after the sale. Im loving my Nissan Titan Platinum Reserve. 10 out of 10 very happy with the whole process.

The service manager communicated well and frequently to me. He resolved a slight discrepancy with my bill with professionalism. They also completed the inspection when I did not realize it was due. This location always provides excellent service to me!

I think we all know buying a car seems daunting, but I would definitely recommend Berlin City Nissan. I was far from an easy customer, but Eric, Chris & Tom stayed 3.5 hours AFTER THEY CLOSED on Saturday, which by the way was a holiday weekend. They fought hard to get my into the car I fell in love with and answered all of my questions and my fiancé’s questions (he always has a lot). They treated us like VIP. I’ll definitely be back when this lease is up, for my new car! Thank you all so so so much! I LOVE my new car!

Worst experience ever! Dont go here if you are just searching for a trustful, Nissan Certificate service.They almost kicked me out with my car leaking CVT oil result in forced to stop in the middle of the way and I was forced to towed my car over 100 miles back to home.I had my car service at other dealer in the morning and drive up to Portland for vacation. My car was leaking CVT oil badly so towed my car to here with the help of the dealer which did the service in the morning, since they are Nissan Certificate dealer. They checked the car and told me theres no leakage, no problem to drive, it was just because of the fault of the other dealer. They charged the other dealer over $300 for just fill up the oil. I trusted them and start to drive back again, however, as soon as start driving, again, it starts to leak. I bring back the car, it was bit awkward, I was forced to wait over 1.5h, and when I asked again, they found the problem and said they cant fix it until the long weekend ends. They told me to purchase CVT fluid oil bottles and bring it with me, and filled it by stopping by to some garage, so advised to get on the road. I asked the oil level, they said they didnt check it. I asked how to check the oil level, he said I dont do it myself so I dont know. They just kicked me out to be out of the trouble.My car didnt run even what they expected, theres no garage opened to fill the oil, and the oil seemed not enough to get back to CT. I forced to towed my car over 100 miles, which costs me a lot.I get that sometimes people makes mistakes, but what they did after they realized the problem was forgivable.Be careful.

This was my first visit to Berlin City Nissan and Brian was great! He explained everything to me and offered me a prepaid maintenance package which will save me $140 over three oil changes. The service was completed in less time than he told me and the check in and check out process was very quick. Definitely will be bringing my Kicks back again!

Salesmen are extremely rude and will sell you problematic cars just to get a sale. Unless youre ready to buy a brand new car find a different dealership because they will screw you over and sell you a lemon

Very helpful and knowledgeable staff absolutely no pressure to buy. I have purchased three cars and one pickup with a very good experience each time. I would absolutely recommend this dealership I cant say much on the service department because I havent really had any issues with these vehicles. I do have oil changes done here with no issues or problems.

Our sales person, Steve Kenny was Awesome! He was informative and extremely pleasant. He got all the paperwork ready quickly so it was a fast signing process. This is the second vehicle I have leased from Berlin through Steve and I would highly recommend him, and I did today!Thank you Steve.

Bryan communicated with me throughout the process providing updates and information. They were also very accommodating in letting me drop my car off on Friday for a Monday appointment As I was heading to Moosehead for a long weekend. When they discovered my registration was expired, they even took pictures of my old registration and sent it to me so I could renew my registration online.

NOT CONVINCED THAT THE 2 TIE ROD ENDS THEY SAID WERE BAD ACTUALLY WERE. THEY WOULDNT LET ME SEE THE TIE RODS AFTER AND THE VIDEO SEND TO ME SHOWED NOTHING BUT THEM TURNING THE STEERING WHEEL AND THE RODS WERE DOING WHAT THEY SHOULD. THE CAR NEEDED TO BE ON THE GROUND WITH EITHER ONE OR BOTH WHEELS TO TEST PROPERLY. THINGS WERE SLOW AND IT WAS COVERED UNDER WARRANTEE EXCEPT THE $100 DEDUCTABLE. THE INSPECTIONS WILL BE DONE ELSEWHERE FROM NOW ON. I HAVE BEEN A MECHAANIC FOR SEVERAL YEARS AND MY SON IS A CERTIFIED TOYOTA MECHANIC FOR YEARS, WE ARE VERY FAMILIAR WITH CAR AND TRUCK TESTING AND REPAIR. THIS IS MY 4TH NISSAN BUT THE FIRST ONE THATS EVER NEEDED TIE RODS AND IT ONLY HAD 43K ON IT.

I have referred a friend and she bought the same vehicle! Im happy with all my services, everytime

My salesperson Matt and the back-end manager Bob were both amazing to deal with. Im so happy that we did business together!

Marty made my visit there feel safe and feel welcome. He is an amazing person and employee. During these hard times, my hat is off to all of you who put your health at risk to keep the doors open so our vehicles can do the important jobs we need them to do. Thank you and please stay safe.

Bought car there, take it there for service, great place

Got our car a couple months back and we worked with dom. dom gave us excellent service and wonderful hospitality. 10/10 would recommend.

Marty, my service advisor, is extremely helpful in helping me to decide what the best options for servicing my vehicles will be. He goes out of his way to give me great advice. I also appreciate the way he ensures that my vehicle will be serviced and returned to me within the time frame I give to him. Charles Bailey, the mechanic who has worked on my Nissan vehicles for years, does an outstanding job of servicing my vehicles and keeping them running trouble-free.

Poorest customer service,.Extremely high pricing. EXACT same repair done at another dealer almost 1/2 the cost.Entire experience was horrible.

Brought my car in for oil change, tire rotation and 15K mile maintenance. I was greeted right away by the service rep. He explained what work would be done and the estimated time it would take. He also explained the charges for the service. He was very thorough and accommodating. The work was completed within the estimated time. The service rep. again went over what was done and the charges. On a scale of 1 to 10, this was above a 10.

Chae was great.

Very pleasant and efficient. Very accommodating to my schedule.Delivered truck to me, ensured I was happy before leaving. The most stress-free auto buying experience I have ever had.

I came in to look at leases as i was in a car accident. i had messaged back and forth beforehand with Tristan with what i was looking for and price point. he was amazing and was able to find and meet most of my needs. my price point didn’t work for all of them. but he was great about it. very friendly and amazing with the fact i had my 10 year old son with me during this process.

The location was very clean and I felt safe waiting. The service staff were friendly and professional.

Loved this stop. Great picture spot. W snack bar & bathroom

This was me first time having me vehicle serviced since buying it, Matty was very knowledgeable and gave me some advice on how to service my vehicle based on my driving habits, VERY helpful! I will be going back for other service needs in the future.

The service I received was excellent. It was my 30K service and I was unfamiliar with the required vs. optional services. In addition, I have the additional/extended warranty and Marty was very helpful in sorting this out with the warranty staff to determine covered and non-covered services. I was very pleased with Martys responsiveness and work on this in addition to scheduling future service appointment for a recall notice.

They are very helpful and knowledgeable especially their service department

Great service.. willing to work with you. I love my new car

Great service, prompt and efficient.

I have never had such a great experience like I had at Berlin city. I have already recommended this dealership to my friend that is seeking to buy a new vehicle in the near future. My salesman was Justin. Justin was so kind, respectful and so truthful and real and that was honestly what I was looking for in a salesman. I checked out a few other deals before going to Berlin and I had no problem turning away. My experience at Berlin city was fantastic. Justin along with his manger holds so much value for this company. These people convinced me that buying my 2019 Nissan Rogue was the best option for me and I thank them so much for that. These people did everything they could to meet ends work and fulfilled my satisfaction. I want to thank Justin and his manager from the bottom of my heart. It hard finding a excellent team. I dont know what this dealership would be without them. They were outstanding. I will continue to recommend this place and when the time is right again and I want a new vehicle I will come here. Thank you so much.

Professional team responsible management, My wife and I we went there this week they took care of our vehicle even though we didn’t buy the Vehicle from them .Special thanks to (Chae Hrom) from Nissahe was very helpful and he treated our vehicle like his own

I have to say that the moment we walked in, Caleb Gerry made us feel at ease, sat us down and helped us and explained everything. We got to meet the crew and they were all very helpful. By 530 I walked away with a car. Everyone was nice and helpful. I highly recommend this place.

I was greeted by Tristan, I came in and told him what I was looking for. He made it so that I felt it was worth my time coming in, he made me feel comfortable and not pressured at all. Tristan and the team helped me though all of the steps along the way and got me the best deal.

A fool and his money will soon be parted if you take your vehicle to Berlin City Maine Mall service department. This place will do a diagnosis of your vehicle presented in an impressive, professional manner cutting and pasting pictures out of their manual to magnify the severity of a problem you may have with your vehicle. Of course they don’t mention that it’s not your vehicle they’re showing. Could go on and on, but just suggesting you avoid this place at any cost or it will cost you plenty.

Chae has excellent customer service skills.

Excellent customer service. They knew exactly what I wanted and went above and beyond my expectations. I highly recommend these guys at Berlin City Nissan!!!

Just recently had my 10,000 mile check up and inspection sticker. Was not sure what to expect with this Covid-19. I was very satisfied with how they had arranged there dealership to keep customers at a safe distances while maintaining the excellent service they always provide. I felt at ease while I waited for my vehicle to be serviced.

I have been in the automotive field for 42 years, and dealt with many shop owners, service writers, and mechanics. This was the best experience with a shop and service writer I have ever had the pleasure of working with.

Brought my daughters SUV in for a flat tire that was supposed to be covered. After sitting around for an hour and a half and having to track down the service guy I was told that the tire was not covered. < Pulse rate on the rise > Asked WHY no one came and said anything until we searched them down, really no good reason was given. I then asked them to put the new tires on and I would pay for them. I asked how long it would take? Was told another hour or so. After 5 customers came and gone still waiting. *** UPDATE ****** I have to say, Im going to eat crow on this. Im very thankful for the customer service I just received from Berlin City in South Portland. It was not the cost of the tires but the amount of time that was spent waiting and the fact that i had to track down someone for information on what was going on and why there was such a delay on getting my tires changed. Had i been given updates on what was happening, i would have been more understanding and had more patience.They have proven that they are in my opinion a 5 star dealership. Thank you Berlin City for being many steps ahead of most dealerships.

Berlin City is the place to go for Nissan leases. Eric Burnheimer is not only an excellent and knowledgeable salesman, but a really decent person, besides. We worked with both of the managers, Tom and Chris, who both showed extraordinary levels of kindness and patience in answering all of our questions about the leasing process, and did everything they possibly could to make us understand and feel comfortable with our decision. Our finance guy (sorry--forgot his name!) likes The Office--enough said! All around, a really great experience with a really great group of people.

I was greeted right away and had the entire service explained to me. There were a couple of additional items needed but this did not add to the time that I was prepared to wait.My car was parked right outside of the door and I was on my way! No additional cost or hidden fees and a free car wash good for a year! Great service and pleasant atmosphere! Thank you!

David was a very knowledgeable and helpful with our selection of car for my daughter. He took the time to actually explain all features of the car and basically gave us a warm feeling.

It was my first time buying a car and David was more then helpful. He made it easy, and relaxing.

I was told that Berlin City will not take care of any future problems that may exist with my Nissan Murano that I spent 19,000.00 on. That the warranty wont cover. Ive had to bring this car to Berlin City for problems six times within seven months. This purchase has been nothing but a nightmare from day one on the purchase day and a slow leak in a tire. Then a broken spedometer then a faulty air intake and few other problems that should NEVER exist when buying a used vehicle.

Nissan told me what’s going on with one of my tires that had a very slow leak and that it was not fixable. The other repair shops really just said nothing is wrong. Nothing wrong? There is a leak and I wanted to know why!

Great service with a discount and free car wash

Bryan was Great! He was helpful and knowledgeable and friendly. He also made things quick and easy. I was also able to talk to the mechanic. Unfortunately, I didnt get his name but he was also a pleasure to work with. I will be back because of the service I received. I have also referred others to this location.

Everyone was so nice and helpful. No one was pushy or aggressive when discussing price and options. This was my 3rd nee car purchase and first at Berlin City Nissan. I am super happy with my experience and Tom was amazing. Thank you so much Tom for everything.

I visited Berlin City Nissan looking for a used car and they live up to reputation. It was the easiest process and the sales team was incredibly informative. Miles beyond the other guys.

Bryan in service was very professional and helpful. I appreciate that you offer a shuttle to my office. Will definitely bring my truck here for service needs from now on.

I made the appointment online, which I had never done before. That was pretty easy and fast!Nick Browning had me in and out of there in a little over an hour. I had an oil change and they fixed a safety recall. I am very pleased with the service and kindness I have received at my Nissan dealership.

Marty is great! He is so pleasant and friendly. The service team always does a great job on my Murano.

Very friendly and helpful staff. Wait time was less than expected. This dealership is a bit further away than another, but the customer service and knowledge here is far superior.

A great experience from the first contact online all the way through signing the paperwork and taking possession of my new vehicle. Everyone alway kept me well informed of all the steps as we went through them