Didnt have what he needed. But very helpful

I bought a new phone and signed on with T-Mobile a few weeks ago. We got a really good deal and great customer service.A free phone and free third line. I just went back today on Black Friday because I am having issues getting notifications and messages. There was a 45 minute wait, but since my issues were simple, Samuel was able to help me change some phone settings right away. He was very kind and extremely knowledgeable.

We came into the Spanish Fork store and were promptly greeted and assisted by Evan. He was busy when we came in but politely stepped away when he a had a moment and made sure we were on the list to be taken care of. He happened to finish up with his previous customer first and so he helped us along the process of getting a new line set up with new phones. He was clear when explaining the perks of each plan and what all it would entail as far as coverage, cost, etc. Along with the good customer service he also had a great attitude and an “I can fix this no problem” mentality when there were hiccups in the process. If you go in, Evan is a great representative to work with.

Terribly slow customer service waited nearly 20 minutes without even being acknowledge. Only 2 other customers in the store.

From my experience going to the T-Mobile store in Spanish Fork, Utah, even though I myself am a customer through T-Mobile, was not good at all. The reason why I say this is because the employee who I talked with when I went there was really rude and not very helpful. Another reason why I am saying this is because if you have a warranty on any mobile device you have through T-Mobile they will only help you if your mobile device has technical issues and not if the screen or even if the phone itself is broken. So I would recommend that you call customer service from T-Mobile ahead of time so they can call the store youre planning on going to so they can actually be more nice and helpful.

The 5 stars is in store only.Customer Service leaves a bit to desire.

Great customer service just wish more people were working, we were there about 2 hours but got everything finished!

Waiting 45 minutes to get support is ridoncolous. Very nice staff, but do them and us a favor and hire more people for peak times. Saturday’s, and afternoons.

The team member at T-Mobile was awesome to work with, and he tried to help as best as he could with the circumstances. He was very friendly, and was very professional trying to solve the problem I had and make me happy in my decision for a new phone. I would recommend the Spanish fork T-Mobile for the employees and customer service

My experience with Elizabeth was THE best one I have ever had in a retail store. She was kind, friendly, patient, and she made sure we got the best deal possible. We switched from Sprint to T-mobile, and Elizabeth made the experience awesome and the process was easy and smooth. Never had a better customer service experience than this!

Went in with my phone not working. As a sprint customer I was worried I would loose everything. We spoke to trevor right away. He explained the towers and some sprint customers phone are having connection issues. He fixed it quick. He also showed us alot of the options we now have open to us. Very friendly and helpful. When it comes time to buy a new phone I look forward to coming back and buying one from him.

The T Mobile in Spanish Fork is hands down the best customer service oriented team of people! They never allow me to leave without a solution. They do everything in their power to ensure you leave satisfied. I don’t ever call customer service, I head into this store and can trust that they are knowledgeable, kind, and ready to meet your needs!

I have had the worst experience with a cell phone company ever at t mobile. I am a existing prepaid customer with 2 lines trying to add a third. Went to the store was there for at least a hour and they could not add the line and could not figure out how to. So I paid for the sim card and left . I then tried calling customer service and probably spent another 2 hours waiting on them and trying to figure out how to get the line going. They told me my sim was no good and credited me the money for a new sim card. I returned to the store and spent another half hour for a another guy to try and figure out how to add a prepaid line only to get tho the end and says I owe the amount for the sim card even though I have credit on my account to pay for it. I just left and will never be back. They really need to train there people how to work with prepaid customer accounts. Just super annoyed at the lack of help. A cell phone store should not tell you that they dont know what to do if you want to add a line.

Service was great, the phone that I was sold was not so great. I havent worked with t-mobile before, but my phone Service isnt great. Frustrated that I switched out my phone for this.

Bad very bad after cancelation I had to pay doble amount only for 12 days of service

Very professional. In and out quickly. Excellent service.

Andrew is awesome and so helpful! Definitely recommend going to him

Great service. Gabe helped me. I have a broken phone. He showed me a new replacement but also gave me three places to get a repair.

Staff went out of their way to help me get an affordable phone and not have my bill increase. They found any promotions they could to help me.

Fantastic customer service here at the Spanish Fork T-mobile store. Mr. Trevor H. is awesome with the depth of his job knowledge. He conducted himself in a very professional manner and is an exemplary example for other T-Mobile associates to follow. Trevor went above and beyond in taking an interest on my problem and went to great lengths and efforts to resolve them for me. Thank you Trevor H. and I will continue on with T-Mobile as always, 20 plus years with you now.

Had a great experience working with Logan & Trevor. Thanks to them I was able to switch over to T-Mobile, get free phones, and save money on my bills. I hope they get a raise for their great service, they were commendable.

Trevor Hansen was the best T-Mobile representative I have worked with in my 5+ years with T-Mobile. He was an attentive listener, efficient, professional, friendly, courteous, and knowledgeable. Went above and beyond in helping me with my account. Please recognize him for his efforts on delivering exceptional customer service!

I like T- Mobil it has everything all the rest of the cell phone companys do for a lot less

The manager, Sam, is always very professional and helpful

Frequently busy, but good staff who take the time to listen. Worth the wait

Thank y’all so much for taking care of us! Rahul & Evan helped us out—they both stayed past closing to make sure that we could transfer over to a new phone plan and they answered all questions that we had. Great experience and wonderful customer service!

Raul saved me over $400 on my phone plan situation right out of the gate! Thank you Mr. Raul!!! Huge shout out great customer service!

Sel helped us from the time we got there till we left! He was helpful and very insightful. Great prices and great service. I came from Verizon and my phone bill is a lot cheaper and the service is just as good!

They dont have enough staff to handle evening surges.

Excellent Service by Evan!! Thank you! You deserve more than 5 stars!!!!!

I moved my phones from AT&T to save some money but I had to pay $1800 to buy them out of contract. I was told by T-Mobile that they would give me port over credits and they would buy me out of several phones if I upgraded to their phones. I did all this back in April and they still have not given me a single credit. Not only is this incredibly bad customer service it is also dishonest and unethical. This is my second rodeo with T-Mobile and now I know why I left them 8 years ago after being with them for 13 years. I will leave them for good when the timing makes sense for my business account. I WOULD NOT RECOMMEND THEM TO ANYONE. You are either honest or you are not and what they have done to me is incredibly dishonest. If they fulfill their agreement with me I will update my review so, you as potential shoppers, will know.

Awesome service. Special thanks to Raul for helping us through the process of switching carriers.

Great service and very patient.

Out-of-this-world good customer service. Had an issue, not their fault, and Nick (and on another occasion, the manager) solved it and reported back to me via voicemail that it was all sorted out. If I ever decide to go 100% T-Mobile, it will be because of these guys.

I had hopes of switching from Verizon while T-Mobile had all of these amazing Black Friday and Christmas deals. Little did I know, it wouldnt save me money. When we compared apples to apples, T-Mobile was actually more than Verizon. Shocking right?? However, the sales rep, Landon, was awesome. He was very helpful and honest. He wasnt pushy at all.

It was a good experience Logan was great! Wish they had some more places to sit down. It other than that the customer service was awesome. And the service has been good so far. T-Mobile Spanish Fork Logan deserves a raise!

If I could give a zero I would. Went in the store tonight and spent a half hour wandering around. The two employees were helping other customers, which is good, but did not acknowledge me whatsoever. Two other groups of people came in as well and they said nothing to them. Helping the customer you have is important but you still need to at least acknowledge those in the store. Before hand I went to the Verizon store and was instantly greeted by someone and there were twice as many customers in that store.

I went in to get switched over to t mobile and it has been such a nightmare. Everyone, and I honest to god mean everyone at t mobile is incompetent. I’ve been given run around. And transferred around for days and days. And days. Do not, DO NOT SIGN UP FOR T MOBILE. they’re a waste of time. And all their calls are over to india and it’s literally not worth your time. Don’t do it.Edit: I never finished getting signed up for their service, so imagine my surprise about a month ago when they took it upon themselves to charge me $740 for a phone that was literally returned the same day. It was like pulling teeth to get MY money back. I will never ever use you guys. And I’ve convinced my family to leave as well.

The staff was helpful in understanding what the plan was. Also helped give me the opportunity to try out different phones. They even got a demo model from the back room to let me see a phone I was interested in. I did get there when nobody else was there so they werent in a hurry to help somebody else. The phones and plans are working as expected.

We have been dealing with a bill that was never sent to us, it got sent to collections, and I have been dealing with many unhelpful and knowledgeable tmobile employees for the past 3 days. I came in to the spanish fork location, and was pleasantly suprised that Caleb, a seemingly regular employee, was 100x more helpful than the 4 customer care employees, 3 employees and manager at a different location. I was extremely unimpressed by his manager who used him as a messenger owl instead of coming out to talk with us. I understand that he may have been busy, but when an employee comes more than twice to talk with you about an issue, you should probably get up and go help.Thank you to Caleb for your amazing customer service, and empathy for our situation.

Been in there 4 times. They never have what I need and their prices are higher than most stores Ive been to. The provo mall store has good prices and service and so does Costco. Im giving one star because the guy who helped me at the store a few months ago signed me up for a service for a phone that I never got but I had to pay a few months for before I caught it and cancelled it. I felt the price on the device was too high so I didnt buy it, never left the store with the device but I guess he still wanted the commission for it. I reported the incident but I cant believe someone like that is representing t mobile.

These guys are amazing. Really care about my needs. I had an issue and the management to were very willing to jump on it to make sure I left a happy camper. I am so glad T-mobile open this brand new store down here in Spanish. It we pretty cool when I ran the speed test at the store and got 40 Mbps. Keep up the good work T-mobile!!!

Love T-Mobile... However employees at this store are totally disconnected with the rest of the company though. Other store location and the customer service line lets me make changes to my account using the account password. This store location didnt. Other places and the website said that I can add 6 more lines to my account. This place said that I would need to upgrade my plan to the T-Mobile ONE plan. I think I smell some up-selling instead of giving me the correct answer.

Everyone at this store is friendly and amazing to work with. I wont go to any other T-Mobile store and would recommend this place to everyone. If I could give them 10 stars I would.

The staff here do not know very much about T-Mobile offerings. Ive often had to show them offers on T-Mobiles website myself in order to get things accomplished. Also their knowledge of devices is extremely limited. Ive tested then on device specs and so far theyve failed each time.

James is AWESOME!!!!!!!! He helped our family today with phones and great customer service. Very professional helpful and understood our needs. Thank you for having such a fantastic employee!!

This location sucks!! The representative that helped me was incompetent and rude. Told me he couldnt do something. I called customer support and the representative quickly changed his mind. It was a simple mistake, it had the wrong name on an exchange package and all he had to do was check the order number. I should have just called customer support from the beginning. Dont mistake this as hating on T-Mobile as a whole. I love T-Mobile, they are always very helpful and provide a great service. Thank you T-Mobile but this locations representatives need some customer service training and possibly up training on the CMS.

Very helpful

We came here on Thursday 8/30/18 and were not greeted one time by any of the employees for 15 to 20 minutes. We understand that you were helping others at that time however, a simple good evening I’ll be with you as soon as possible or any kind of recognition would have sufficed.

T-Mobile has the best customer service. Phones and signal are comparable to other carriers. Recommend them.

Cant be trusted.Transferred lines from my bothers account to my own account. Despite the agent telling us the phones were also transferred, we encountered issues. I spoke with them twice more and each time as assured the phones had moved over.Eventually I tried to do work on the account and was blocked. Turns out the phones werent moved and I had to pay over $1500 to avoid being sent to collections.When I tried to speak to the team, I was told the store manager would look into it and work with the district manager on options, at which point I would receive a call. That too never happened and I eventually was forced to pay for the phones all at once

The reps here lie and have no clue about what products and services they offer. I had to go to Costco to get the right answers about the plans, phones and cost. Reps in the store kept arguing about what my total cost would be. I transferred over from Verizon and I had a LG gizmo pal watch and the T-Mobile reps in the store said that I could get a prepaid card and it would work. Needless to say it does not work and has no possible way of working with the gizmo pal watch. Its been less than 24 and they refuse to refund me. And conveniently the manager again when the T-Mobile rep goes in the back to call them with NO help about the issue. My advice is to go to Costco and get the right info the first time.

Steven was awesome. Came in thinking I was going to have a lonnng drawn out day at Att Sprint etc comparing... he got me an amazing 4 line plan, 4 phones, with tons of cool perks, and made it so easy to understand, and finally escape Verizon, where I was paying 3x as much!! So glad to be back with T mobile after a while away!!

Michael is amazing! He makes sure everyone is taken care of and that everyone feels welcome. Ive never had a more smooth customer expierance!This man deserves a raise!

Blic service announcement: T-Mobile is terrible!I switched from Verizon to save some money. They told me they would pay any early termination fees with Verizon (Carrier Freedom) and set me up with an iPhone 8 BOGO. As I tried to redeem rebates, they told me that I could not combine the 2 promotions. They didn’t care one bit about the sales rep lying to me. I heard a different story from every rep I talked to. They offered me a one time $50 slap in the face bill credit. Without them honoring what I was promised, I would pay $15 more per month for what turned out to be inferior service. I have canceled and will not be back. T-Mobile is the worst!!

Waited over fifteen minutes and then left because the attendant did not say a word to us or acknowledge us in any way. Only one other customer was in the store at the time.

Excellent service. These guys really know how to take care of people. Highly recommended.

I love going into a store and having the staff jump at helping you, and then stay helpful even if you arent doing the upsale. Made my 13yo feel important.

Excellent help with my bill

Walked in there never got greeted stayed waiting for 15 minutes for an available agent. NEVER GOT ACKNOWLEDGED just wanted to upgrade my phone. Thanks guys!

These guys freaking rock! I ran into a few minor stumbling blocks when I switched from Verizon (so glad I did leave them too!). The phone I had ordered via telesales wasnt correct, so I came into this store and they didnt have it in stock. They did however, call other stores near by to see who did have it in stock. They also filled in the store that did have it in stock about my situation. I drove up to the store in Provo and everything was set aside and ready to go because these guys did their job so well.Apart from that time, Ive gone in a few times to ask random questions and to play around with the phones. They are always super helpful and professional. I feel they have the right mix of being laid back but also getting things done correct. They get to know their customer.And because someone included their speeds - my house is the perfect place. I get anywhere from 60-100 mbps down and 25-42 mbps up. Compared to verizon where I never saw over 25 down or 10 up.

Poor customer service. Zero interpersonal skills had by the staff. They dont really show much interest in having my business.

Very helpful! Heled me look online for a cover that is no longer sold in the stores. ☺

Carlos V. Was the best sales rep here, but as for the rest of the staff, management definitely reflects here. I worked for tmobile for 8 years and the level of respect the sales reps have here is appalling. They have zero knowledge. James was pretty helpful too so I give him and Carlos 5 stars and if I was still a store manager I would put these guys in for assistant slots. I hope someone up from corporate can see this and please get ahold of me. One of the reps there would not give my wife his name when she asked, and working for Tmobile as long as I did we were required to give a first name last initial basis. Most of the calls I had between these reps the day all my issue occurred were recorded. When I told the un named rep I was recording him he immediately got scared and tried to play the policy card on my wife and I. Very unprofessional i hope the manager here is fired and they promote someone with the knowledge and skills and respect to treat both happy and unhappy customers with the same level of treatment.

Wanted $25 for a new SIM card. Been a customer at T-Mobile for over 13 years. Ive never been required to pay for a SIM card. Go elsewhere.

In and out with everything I wanted within a half hour. All my info and contacts moved over to another phone (kept the same number) at no charge. The store at the mall quoted me $25 for the same thing.

Great service, always willing to help and talk to you straight and not try to sell you anything you dont need.

Not very well informed on how to do things in their system. Had to call after a few days to adjust my bill as they had piled up 2 months of billing together (who know how). No place to sit and the wait could be very long. So check the peak times before you go.

Stephen at T-mobile in Spanish fork was very helpful. Thank u

Go in to upgrade to the 7 and get no help at all, employees are completely useless.

Any time Ive needed help with my phone they have been patient and able to assist me with whatever I need taken care of. And answered my questions.

Quick and helpful T-Mobile employees, go here youll be happy you did.

Very helpful staff. Answered all my questions without any pressure to buy.

The employees at this store are rude and have no customer service skills. I had a phone delivered to them yesterday, went down there and they said the phone wasnt there. So I called tmobile, the phone had been signed for by an employee but was nowhere to be found. I call there today and the phone magically appeared. I am unable to pick it up till 3pm because they have no store manager to check it in as it should have been done yesterday. Called tmobile the employee told them someone would be in at 12:30. This is the worst store I have ever been to. I would rather go to provo any day!!

Ben and Carlos and the rest of the staff have the best customer service ever! I will only go to this location!

Great place to get a phone and data plan

Awesome service, friendly people, Samsung table is lovely

Purchased a new phone, the process was quick and painless.

Hours on website and hours on store door do not match. Very inconvenient when trying to plan out your day

Bad service.

Terrible customer serviceWent in to BUY something.Could not even get an acknowledgement that was there. Two employees worked on one guy for 20 minutes while 4 other people waitingJust a terrible run store

You really dont want to know. It would not be complimentary.

Had to wait 30+ minutes for a 3 minute conversation. Not thrilled.

No place to sit and had to wait too long and small

Terrible customer service. It was a joke to get anything done there. The employee was very rude.

30 minutes Just 2 know if they have a phone in stock, brainless people...

There were not enough employees to help. Others just stood around and talked to other employees..the excuse being they didnt have a I-pad. Waited nearly 40 minutes for a charger cord to be purchased

A little slow but they did help me with what I need

Looked right at us when we walked in, but not so much as an acknowledgement of our existence the entire time we were waiting. Not worth waiting 20 minutes for the answer to one yes or no question. Especially if thats the kind of treatment you get the entire time youre in their store.

Its too bad phone calls take priority over walk-in customers.

Wow what a wait, still waiting going on 40 min and still no help.

Unable to help resolve issue with phone.

Great quick service

Took there time and got it right

I hate T-Mobile.

Ran out of T-Mobile Tuesday towels

Good staff

Poor customer service.

Great place!!!

They put me in the queue when I first walked in and I told them I needed a screen protector for my pixel 4a. I waited in line for a half hour just for them to tell me they didnt have any in stock and Id have to wait a week for one to be shipped to my house. This really is something you should check before I waste my time waiting.