Had the best experience!! Lily helped me get my upgrade on my new phone and was super helpful! She explained all the options to me and even helped me with picking out the right phone for the plan I wanted. I gotta say one of the best customer service experiences I’ve had in a long time and definitely she knows what she is doing! I just wanted to say thank you and appreciate all your help!!!

The staff were AWESOME. I bought a new phone for myself and my Mom and it took nearly two hours to transfer and set up the phones.In the end we had to come back and ask for more help and they went out of their way to help us.

The service was EXCELLENT. I was immediately greeted by Paige and she was so Friendly, Attentive, and Helpful. She went above and beyond to make sure I was completely satisfied.

Came in with a couple new iPhones I needed accessories for. Screen protectors, cases, usb-c block, yada yada. Lily asked my to leave her a good rating so here it is! She was very helpful and knowledgeable even though we weren’t with ATT. Loved the experience there, and she made it!

While I had originally rated this location with 5 stars, our family has experienced billing and customer service headaches brought on by suggested discounts from employees at this location. While the employees are very kind and helpful, its apparent that theyre middlemen and some service aspects have to be handled out of house.AVOID FIRST NET if youre a medical worker/first responder! It was suggested that a family member of mine sign up with First Net based on their career in the medical field. However, First Nets customer service was shoddy, to say the least, and we had to return to this location multiple times to remedy the problem. The billing SNAFU still isnt fixed.

I went to the store to ask some questions and Paige was the individual who helped me. She was so kind and patient and made sure all of my questions were answered. I’ve been wanting to switch providers but I’ve been pretty hesitant with pulling the trigger. Since talking to her, I feel more comfortable and confident to make the jump. Highly recommend!!!!

I’m sitting in the store with one worker! I’ve been here for 20 minutes now.. the lady at work is working with a customer, I get it, but not one comment to the 4 other customers in the store waiting. Nor to the three that have left already. She does not welcome anyone walking in the door to acknowledge them. She does not state I’m here alone there is going to be a wait. She has more of a conversation with the lady she is working with instead of doing her job per say.. her customer service is actually awful. Another couple through the door and no acknowledgement!! Bad service from her!!

Might be good to shoot for less busy hours as they seem to be a little understaffed. Ive been into the store a few different times recently to resolve an issue, and two of the three times I had to wait 1-2 hours before being helped. That said, the staff were always very helpful once I was able to talk to someone!

Great experience. Brooke was quick, efficient and very thorough. She had a pleasant attitude with a professional demeanor. And we needed so much help. Added lines, got wifi, name changes and she hooked up the hubbie with a new phone. Will definitely come back to this location and see Brooke again

Went to store to add a line for wifi for our new RV. Worker said with that unit, I would need an additional line with unlimited data. Ok, fine. She said that adding that would raise my bill $40 or so, for a total bill of around $175. Ok, fine. Got home to find an email anticipating my new bill would be $304.84. WHAT?? Immediately called AT&T (and was on hold for 41 minutes) who informed me that, unbeknowst to me, I had been taken off my old plan and put on an entirely new plan. To add salt to the wound, the old plan is no longer being offered, so I cannot simply undo whatever the hell she did. I am so mad! This is just unacceptable.

Isidro was very professional great place will continue to come here

Very happy with my experience at this store, thank you Paige. Very kind, helpful and patient.

Staff was very knowledgeable and able to address all of my concerns in a timely manner. Absolutely recommend visiting this location.

Isidro was amazing to work with. Got exactly what I was looking for

Got an upgrade and they showed me a good promotion.

Isidro and Brooke were super helpful! Will always trust this store for anything I need help with!

Awesome customer service! I had bought my phone at another ATT store and for some reason didnt get my data transferred. I took my phone to the ATT store on Regal and they transferred everything over! Free! Im so grateful! Great friendly customer service! Kudos to Jeremy and Paige!

Isidro (manager) went above and beyond to take care of my needs!

Went in with lots of questions and concerns and the lady named Paige helped me out and answered all of my questions! Very nice store and great customer service!!!!!

Awful! One person working. Redicuolous. Waited a long time and left without buying a phone. Was talking to a lady that said it was the same yesterday and she left as well. Dont go their on the weekends, lady working said they only have 1 person working every weekend, which is beyond redicuolous when most people are out shopping on weekends.

Went into the AT&T store on 44th and regal and asked some general questions about the liquid screen protectors and the female that assisted us had no clue what is going on. I called the airway height branch and got my questions answered over the phone with them.

Awesome store the store manager Jeremy is very helpful and polite.

I don’t have enough nice things to say about Jeremy! We were at the store for several hours switching plans and phones and he was great every step of the way. Extremely nice and helpful. :)

Amazing service. I love at and t

Brook was amazing and super friendly! Really knows her stuff!

The best help

Horrible!!! I was inquiring about service (seeing price if I was approved how much phones are ect) and he switched my phone over to a contract line without my permission!!! Now my bill went from 45$ prepaid to 130$ per month (and didnt even get a new phone with it) Ive been on the phone with at&t since yesterday and if I switch back to prepaid I loose the $I all ready had on my phone!!!!! (Ive done at&t prepaid for 7yrs) Im never disappointed

She was super helpful and so nice! Ill go back every time just for her. Sadly I didnt catch her name but Ill keep an eye out for her.

They set us up for all of our business lines after shopping around they offered the best deal and took care of everything beginning to end. Couldnt have been easier. Anything that has come up Ive contacted Jeremy that set it up and he has resolved it immediately. Highly recommend this location!

Zach had amazing customer service and answered all of my questions. He made it easy to understand the differences between the plans and gave me useful information about the phones we were considering. Well done!

I have never had a better experience at a phone store, I was a Verizon customer for over 30 years and have never been treated/taken care of like I was with Jeremy he has been an absolutely incredible representative.My only complaint would be that the store assistance phone representatives could be a little more accessible to the store employees.Overall I would highly suggest visiting this location and seeing Jeremy.

Not Covid compliant, the store clerks dont wear masks. I setup postpaid service based on the prices they told me in the store, but when I got the bill it was $65/mo higher, plus they added another $30 device activation fee. The clerks seem to just make things up without really knowing what they are talking about.

Fantastic customer service from the manager Jeremy! He is very friendly and knowledgeable. He figured out my needs and got me taken care of!!!

Never buy a phone from this place. Lazy and will not go out way even just a little to help with a mistake caused by them.

The service was outstanding. Isidro was awesome. Hes so knowledgeable and friendly. Great guy.

We had called in to add a line to our account and they told us to go in store. The people on the phone didn’t set it up properly Brandon in store stayed an hour late getting our issues resolved. If you ever need help I highly recommend coming in and asking for Brandon.

Last Friday Paul was so helpful and patient with me...thanks so much!

Best AT&T in the area. Excellent customer service. Extremely knowledgable. Not pushy.

Really one of the worst AT&T stores around for customer service. This was the second time I had come in after work to get some assistance. There was one employee working and that was it. After waiting about 15 minutes for any help, I was told the other employee would be off lunch in another 20 minutes and that what he was doing would likely not be done soon. My experience is that they don’t have enough people to suppport their customers. Find a different store to go to that may be more helpful, even if you have to travel the distance. I am sure the employees do a nice job, but they don’t seem to have enough on shift to assist.

Great service by Jeremy. Very knowledgeable, approachable and able to answer all my questions!

Absolutely the worst customer service ever!We visited the store yesterday (10/16) first thing in the AMWe were there to transfer a phone from one just replaced to another.The lady that was there right away did not want to help us very much.Once another customer came in she left us in the lurch so we left.The previous day (10/15) we had been there to pick up our new 11Pro and the same lady did not want to help much at all as according to her the wifi at the store was inadequate. Luckily we were able to go home and complete the transfer.Will not go back and work with this lady ever!We are long time AT%T customers.Very Sad.TDB

Manager Jeremy is the dude to see! Great customer service! 5 stars 👍🏻👍🏻

Always great service when I visit this AT&T store! Knowledgeable and friendly!

I dont like giving negative reviews but If I could give less than one star I would. My recent experiences here (May/June 2019) left me with nothing but frustration. The employees I dealt with were completely incompetent and apathetic. Beyond being able to recite the company pitch for that month or week none of the staff seemed to know how to listen or even try to diagnose a problem. I was very insulted by the young woman who I interacted with on one occasion but then who ignored me the next time I went in (there were three workers on shift). I even mentioned to the staff member who was helping me that she was the one who had worked with me previously and that she might have some insight. That comment went completely ignored. That is by any measure atrocious customer service. Needless to say, I will not be going back to this location.

Great place rep took his time with my damaged phone went with the best option definitely a go to place.

Typical mobile phone store, good location. Grab a beer across the parking lot

The guy who helped me never answered my questions he only looks into my account for more like 30 minutes you need more professional people in this store. Every time ive went the same thing happens and i exit there with the same problems

Excellent store! Knowledgeable manager and a great staff!

Kida was so very helpful and patient. Thank you.

There was no handicap parking. Had to park in the back of the store. I have a fractured knee. So was painful to walk that far.

I have been to several AT&T locations. What a contrast. The Regal store is staffed with personable professional persons. A pleasure to find this caliber of service!

Awesome staff! They really took the time to help me get what I need!

Many thanks to Brandon for taking the time to help with the several changes that I wanted to do to my account. He was straight forward, courteous, and knowledgeable.

Everyone at that store is always so helpful and professional.

Great place, helpful service. Easy in and out.

Professional and friendly staff. While the wait sometimes sucks, they are usually pretty quick with helping, but I have never felt rushed.

It was fast easy and everyone was very friendly.

Nice and clean

Staff not helpful. Only answered questions directly asked. Seemed rushed to get me out of the store even though I was there an hour before closing and the only customer.

Very happy with the service I received. I saved over $300 with the advice I got in store.

Great store with a great staff!

Great service and knowledge staff.

Very good customer service and a very helpful staff.

Went to this store to add phone to.my account, great customer service!

This is the 2nd Time I have visited the store and no one acknowledges that I have entered the store and am waitingCustomer service ???

Great customer service!

Great staff.

Great store.

It took an hour to get a Sim card on a Sunday they only had one employee

Nice people

Not helpful at all!!!

AT&T the wrong choice

Need more staff

Friendly