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L.
Review №1

I am extremely happy to have conducted bussines with Justin & John. They were able to worked a very good deal on a vehicle we felt in loved with. Great costumer service and transparency throughout the process. This is the first time we have actually bought a vehicle in Springfield, since no other dealer we have dealt with in the past had been able to compromise on a deal. Great and profesional people, great ambient - highly recommend!!!

An
Review №2

Worst experience Ive ever had buying a car. Was told it was certified pre-owned by the salesman (John) turns out is is not and the numerous things that have gone wrong in the past year are not covered. Will be getting a lawyer or making sure my experience gets acknowledged by the public.

Ch
Review №3

These guys worked extremely hard to get my family in to the right vehicle at the budget my wife and I were locked in at.Sam is a great salesman! He is very straight forward, honest and knows his stats. Rich is the best financial officer I have ever had. It’s probably because of his bald head. Thanks for doing what you do best fellas!

Sa
Review №4

John Bradley is the best salesman ever! He got us into a brand new vehicle. He did all the work to make it possible ! He is so friendly and helpful ! He truely made my dream come true of owning a brand new vehicle! He is simply a car angel

Jo
Review №5

I dealt with Sam C. He gave my wife and I space to look the car over and would check in on us periodically. When it came time to purchase the car, we were a long way apart on my trade-ins value. Surprisingly enough, we were able to make a deal and we left with a new car. Thanks Sam!

Ka
Review №6

Best dealership experience ever!!Claude Thomas made my auto purchase seamless and enjoyable! He guided me through every detaiI of the process. I would highly recommend Claude for his integrity and professionalism. No “all-day” stay at dealership doing endless paperwork. Bill Hall took great care of financing and was also a joy to work with. I couldn’t be happier with my new vehicle and overall experience with Napleton Autowerks Springfield, Mo! Thank you!

Da
Review №7

Hands down, the best car buying experience Ive had. JR is the most laid back and honest salesman. Bill was the best finance guy. Highly recommend giving these guys a shot at selling you a vehicle. No pressure to buy, no pressure on extra stuff, beat my banks finance rate, and completed sale and paperwork in about half an hour.

Ta
Review №8

Bought a 2020 Outback in October of 2020 and the car is great along with my initial purchase experience. BUT my paperwork for registration was lost in the mail. Dealer sent me a dealer plate for until they got it sorted out but now it’s been over 6 months and I have repeatedly called trying to get my paperwork and just get told that they will call me back the next day and they never do. Now I have a car that I can’t prove that I own and I am passed the window of time allowed by my county to register a car.

So
Review №9

I had the best experience buying a car from here. John was so helpful and kept me up to date on what was available on the lot, alerting me to new cars that I might have interest in. When I came into test drive the cars, Claud also assisted me, answering all my questions and taking me through the purchasing process. Bill Hall, who walked me through financing, was also wonderful! I cannot say enough good about these three! Patient, kind, and good at what they do. I found a car that I truly loved; I am grateful!

We
Review №10

J.R. Made it super easy. The vehicle we were looking for was not it stock and J.R was able to look around and was able to get the vehicle we were wanting quickly!

Ci
Review №11

Napleton has always gotten me taken care of. I have bought 2 Volkswagens and I am looking at buying another from them! We had a battery go out on our last car we bought and they immediately offered to get a new one, all the salesman are very friendly and they know how to get you what you need!

Je
Review №12

I was provided excellent customer service; including use of my salesmans personal vehicle as a loaner while the shop had my vehicle and the shop took care of my issue even though it did not reach the deductible for my Certified Pre-Owned warranty. They also seemed happy to get right to work on my issue even though I had not made an appointment. I highly recommend this shop.

Ch
Review №13

I purchased my first Porsche yesterday, and had the best car buying experience of my life. I own a business and know something about the sales process and customer service. My salesperson was unassuming, had a positive attitude, and was there to make the experience as good as it could be for me. Need a great German sports car? See Mike Moss. I know I will, again.

Vi
Review №14

Great service from Josh and Curtis. They stayed really late one night getting my purchase completed. Follow up after has been fantastic as well. Had to have a few items taken care of after purchase and Josh really stepped up to get them scheduled and taken care of, even though he was out on vacation. Curtis was very attentive the day I picked up my car to ensure our wait time was not excessive and offered to provide any support we needed while Josh was out. Great team work. Drew also helped us out with a service drop off and even washed my car again so it was nice and shiny when I picked it up. Great service for a great team!

Ro
Review №15

So have been having vehicle since before Napelton purchased them. So not new to this realm but I have to admit there custmer caring or service whatever you wish to call it sure has changed. Nothing to do with the advisor who assisted me he did great. But seems as the upper management whome er they are have sure changed the way they operate. So I get my oil change say they do a 12 point inspection used to provide a piece of documentation that said what may need attention no longer. Used to to tell you things like tire condition, pressure, brake wear, wiper blades no longer. Used to put sticker in windshield stating when next service due, I know how to keep track of it but sure is handy. Used to take pride when they returned car to you all washed and shiny and walk you to it or park it inside well that personal care is now gone. Seems to have turned into a run of the mill quick oil change location..

Ja
Review №16

I accompanied my elderly parents here for a new car a few weeks ago. They were reluctant to give up the Mirage they had driven more than 300k miles, but it was time. Mr. Ron Jones was nothing short of wonderful in assisting them in finding another Mitsubishi Mirage that they now love. He made both the choosing and paperwork process very simple for them. Mr. Bill Hall took care of the financing process and got them an even better interest rate than their bank had offered. He was very patient in waiting for an insurance issue to be resolved. During the wait time for that, we all had a great visit and he made us feel at ease. My parents drove away smiling in their brand new car. Fantastic service from both gentlemen!

Bi
Review №17

Great service, priced right, fast and friendly! Highly recommend!

Ma
Review №18

I have gotten 3 cars and a pickup from Ron who works there. I wouldnt buy anywhere else. Ron works hard to find exactly what you want and continues his service long after you made your purchase.

Mi
Review №19

I bought a 2018 Toyota C-HR on Saturday 9/19/2020 at Napleton Autowerks. Salesman Jake Riess was the most gracious, polite, professional, fun, informative, and helpful car salesman I have ever dealt with. We were torn between this car and one across town so Jake went in and spoke with a manager who came out and offered for us to drive this car to the other car lot and set them side by side. I don’t remember the supervisors name (sorry about that) but he was so helpful and kind as well!! We took their advice and drove it over there and I made my decision to buy this one. We then was taken to the financial director Bill Hall who was also just as helpful and gracious as the other two. They worked hard and got me the car I had been searching for 3 years for! Thank you everyone at Napleton for all your help!!! You guys rock!!!

Sh
Review №20

Another smooth service. Great crew. Great knowledge.

De
Review №21

Well 600 dollars later, they could not fix my problem, then refer me to a shop (not vw related) to see if maybe they can fix it! I will not do business again! Very disappointing that they can fix their own cars. Im a local used auto dealer, and they didnt even work with me on price! Ive done business with them before and was disappointed! Shame on me for trying again i guess.

Da
Review №22

I have bought 2 cars from Ron Jones, very great to work with and I will consider buying another one. Hes helpful honest and very friendly. Please go visit Ron if you are car shopping, you wont be disappointed.

Ci
Review №23

Could have been 5 stars...Bought a vehicle from Napleton - had it shipped from Missouri to NY. I signed all the paperwork - sent it back - got the car... the car did not come with the paperwork needed to register the vehicle in NY. I contacted my salesman (yesterday morning) - he took too long to have someone contact me back so my husband called a manager - manager said they would overnight the paperwork to me so I could make an appointment at DMV to get my car legally registered in NY before my temporary registration was up. They didn’t send the paperwork out until the next day (today) - they were supposed to overnight it so I had it by today and FEDEX is showing paperwork won’t be delivered until Monday... now I do not have a legal car to drive until sometime next week because my temporary registration is up tomorrow... I’m not at all happy about this. This is an inconvenience I don’t need and was not necessary.The process was easy - it took time - which I understand because of covid stuff... but I still paid for a vehicle I can’t even drive until I can get the paperwork I need. The needed paperwork should have been sent back with the copies of all the paperwork I signed to buy said vehicle.The vehicle was as expected from the photos minus a couple small imperfections I didn’t notice in the photos.On a positive note whoever they have that fixes torn vinyl - 5 stars to that guy! He does great work!I amended my review to 3 stars because they did send me a temp registration so I could drive my car until our wonderful DMV can see me. I was still 2 days without a legal vehicle to drive so I left it at 3 stars.

do
Review №24

Super friendly staff, very efficient with there time super clean car store, they will take of your Volkswagen, will awalys bring my car here .

Ke
Review №25

Ask for Jr Johnston, fantastic salesman. Looks out for your best interest instead of just trying to sell you anything he can. Excellent service and extremely knowledgeable.Fantastic experience, answered all of our questions extensively, truly helped us find the best deal for us. 12/10 would recommend.

Mi
Review №26

Just purchased a truck from Napleton. Probably the best car buying experience I’ve ever had. The salesman, Jeff, was super nice, very honest, and a joy to work. Rich, the finance manager was also very straight forward, no BS, not pushy. Made the experience painless, and enjoyable, and we love our new truck!

Lo
Review №27

I worked with Ron Jones and everything went like clockwork! He answered all of our questions and got us a great deal on a family vehicle for our growing family.We also recieved a fair price for our trade in as well. It was stress free and I would MOST DEFINITELY recommend working with Ron at Napleton. He will make sure you are taken care of and get what you need. Im very pleased.

Br
Review №28

Just finished purchasing my new Infiniti with this dealership and I am so happy with every step of the process. Jeff Taylor made the process so easy and low stress that I will be recommending everyone see him for their new car needs! He wasnt pushy and wanted to make sure he got me the best deal. I felt that he was on my side the entire way through the process, he even offered to come in on his days off to help make sure I get my car when I want it! I was so impressed with these guys, Bill Hall worked hard with the banks and blew my estimated monthly payments out of the water with a number much lower than I anticipated. These guys are awesome I will be back again for my next car!

Ca
Review №29

Great place. Professional sales team that goes above and beyond. Mike M got me my car and really made sure I was happy with my decision.

Th
Review №30

Great service at the parts desk to get all those genuine factory parts you cant get get any where else.

Be
Review №31

I take my 2016 Outlander sport there to be serviced. They have very friendly service personnel. I always feel very welcomed and as though I am an important client. They inform me if things need to be done while I am there so I dont have to return another time. I appreciate this because I do not live in Springfield and it is often not easy to get in to Springfield just anytime. When I call for an appointment it is easy and quick to get in. I dont have to wait weeks for an appointment. They also have good hours for working persons. I will continue to go to Napleton Volkswagen Springfield.

Li
Review №32

Josh was great to deal with. He listened to what we wanted and wasnt pushy. He is very knowledgeable. We recommended him to our son and he was able to help him out too. Highly recommend!

Ro
Review №33

This was one of if not the best experience I have ever had buying a car. Ron was not pushy and went above and beyond to take care of us. Everyone we dealt with was great I would and already have recommended him and your dealership. Thanks again.

To
Review №34

This is a first class dealer with first class people from the front door to the service department. Everyone is so nice. No pressure. Great experience. Should mention how patient they are with the customer (me)! Thanks for everything.

Da
Review №35

I only gave Napleton Auto Sales one star because there is not an option to give less than one star.They come bounding out the door like a pack of hounds to make a sale, but dont be deceived, they are just sales people, nothing more. They have no interest in any problem you might encounter with your purchase.

Be
Review №36

We purchased a vehicle back in September with Ron, he gave us a good deal and he continues to go above and beyond for his customers.

Br
Review №37

I traded for a Caddy at this dealership last month and the experience was very good. Jacob was a great Sales guy, easy process, friendly staff. I didnt get to the DMV by the time the inspection was up so I swung by the service at the dealership an talked with Andrew, this guy is a great person to deal with, he got my car in for an inspection, hooked me up with a quick wash and....well i did get to droll over some Porsches while i waited but not too long. I am so happy with the customer service that i asked him about future service and if they would be willing to take care of me even though it was not one of their brands and he said they would be more then happy to. Thanks Again guys see you soon.

La
Review №38

I wouldn’t buy anything from these people! Their finance manager likes to spread lies and rumors! All of this while he is at work! So if you need a new car, I would look elsewhere!!

Je
Review №39

Josh and Bill are very helpful! They made buying a car very easy and they worked with me and helped me out. I will definitely be back if I need another car

Je
Review №40

Noah was knowledgeable and understanding. He listened to our budget and worked with us over the phone and in person. He was not pushy at all and gave us many options to choose from while carefully explaining pros and cons. He made our shopping experience so much more enjoyable than it had been before giving him a call. He was patient with us and our two young children and even helped us install carseats to test drive!

Ch
Review №41

Josh made the entire process of buying a new vehicle effortless and even enjoyable. Thanks to his quick, friendly, hassle free service I was able to get the car I wanted without all the stress that typically comes with shopping for car. 20/10. Would definitely buy here again and recommend to anybody!

Le
Review №42

Just purchased a used vehicle, Ron Jones was, my salesman. No hassle, no pressure,Ron found me a sweet deal that not only fit my needs, but also my financial situation.I highly recommend this place for a great deal on a used or a new vehicle. Also, Bill the finance guy is a great person to work with.

Za
Review №43

I recently purchased a used 2015 Mazda 6 from Napleton. Jeff, our sales rep, was extremely helpful and very considerate. The financing staff was rock solid; no high pressure tactics. Just a solid explanation of my options and let me chose what I felt was best. Highly recommend if youre in the market for a great vehicle.

Sc
Review №44

I was looking for an affordable car that not many people drive. Ron Jones helped us find a Volkswagen that was perfect fit for our family. Ron Jones explained the benefits of owning a VW and also how awesome the warranty is. He made us feel like weve known him for years and is very easy going. Ron did not suggest us going above our budget. He stayed within out budget the whole process. Ron always has a smile on his face and really makes you feel like he wants to help you and not just another sale to make. We are looking forward to working with him again in the future.

Cy
Review №45

Noah Davis has been working with me on the phone and email to find the right SUV for me. I finally made it in to the dealership in person after moving and was very pleased with Noahs knowledge about the SUV I chose. He was very pleasant, courteous and helpful with all our needs. He even connected my phone to the car.

H
Review №46

Extremely satisfied with all aspects of Napleton Volkswagen. Car buying process was actually a pleasure thanks to our salesman Jacob and finance liaison Bill. Both went out of their way to address any concerns or needs. I highly recommend this automotive dealer, they will treat you right.

Ma
Review №47

Had service on 2018 Atlas because there was a screeching noise coming from the front end and the vehicle is still under warranty. Turns out a rock had gotten into the brakes (why would this be possible?), and it was not covered under warranty. $160 to remove the wheel, take out a small rock, and put the wheel back on. $160! Reminds me why I avoid taking my vehicles to the dealership for service.

za
Review №48

The car buying experience here VS reliable is unparalleled. the service department is just as good

Ho
Review №49

We originally wanted to simply test drive a vehicle. We were on the fence about what we wanted and were just planning on looking. I contacted JR via email and let him know what car we were interested in. He had the car pulled up front and ready for us to drive when we got there. JR was so knowledgeable and answered all of our (many) questions. We ended up finding another car and even though it was getting late he grabbed the keys and let us take it for a spin. We never felt pressured or rushed and he was such a pleasure to deal with that we ended up buying right then and there. If you are like me and dread car shopping because of the typical high-pressure salesman then I would suggest you contact JR. The whole process was so easy and quick that I still cant believe I have a brand new car sitting in my driveway! Thank you so much JR!!

An
Review №50

Buyers beware! If you don’t know mechanics then they will swindle you! They will tell you one thing and do another! Treat you like and idiot and they will not do like other dealerships and fill your vehicle up! My suggestion is go somewhere else!!

Ja
Review №51

They worked with us to help us get our vehicle fixed on our schedule and were incredibly helpful

My
Review №52

I bought a used 2011 Porsche 911 Turbo S from these guys and I live in Denver. Michael took amazing care of me first starting with getting all of my concerns about the car taken care of then picking me up at the airport to finalizing my deal within 24 HOURS! I am serious when I say this, I got a great deal on an awesome car and will always look there first before looking anywhere else in the future. I would rather fly out to Missouri and get what I want than hunt through Denver anytime.

ge
Review №53

Superior customer service. They saved me $7000 by offering me a used car even though i went to look at a new mirage. As a direct result of my experience, i WILL return there when Im ready to buy another car.

Me
Review №54

If I could give zero stars I would. Terrible buying experience! Sat down to sign papers on a car. Happen to turn around to see they didn’t have the car pulled up that I wanted. I had already signed half of the financial paperwork, and they had pulled a car I’ve never looked at. It may have been an honest mistake, but a company that big honors a deal their salesperson makes. I made a deal on a car and came to pick it up, not on some other car I had NEVER looked at! Won’t look at a car on their lot again. Not to mention the car is advertised wrong on Facebook as well. They had it listed for 34,000, and their Facebook ad price is 23,000.

Sa
Review №55

From the first phone call till the minute Ron Jones handed me the keys to my new VW Beetle, I felt like I was his only customer. I told him what I wanted. He had two vehicles parked at the front door of the dealership with I arrived. I merely had to say, Thats the one! It couldnt have been any easier. A pleasant buying experience all the way around.

Ca
Review №56

Ive bought 5 cars at this dealership since 2010, 3 since 2016. Since Napleton bought it, the service department has gotten better and better, especially since Derek Owens took over as service manager.I have no qualms about recommending these guys to look after you Volkswagen vehicle!

Sc
Review №57

Best car buying experience Ive had. When youre looking for a car ask for Ron.

La
Review №58

Prompt and courteous. Took the EOS in to determine issue with pistons holding the trunk open. They checked things out thoroughly and determined the problem. Gave us a discount on the diagnostic work and ordered the necessary part. Even washed the car for us! Thanks for the great service.

Am
Review №59

1st time ever buying from a dealership and having a trade in. They were fairly priced to begin with, gave me a fair value on my trade in, and worked with me to get to a compromisable price point. Zero pressure what so ever, very laid back and friendly. Ive always been terrified to step into a dealership and they walked me through every concern I had talked me through the process broke down payment and add on options. Highly recommend especially if its your 1st time and you dont want to get the wool pulled over your eyes like some places. Real honest genuine people, very happy I made the decision

Ki
Review №60

A need to cut my monthly auto expense in half to pay for grad school led me to Napleton Autowerks to look at a vehicle. I wasnt at all excited about letting my Jeep go, however Josh in sales, and Bill in finance at Napleton worked extremely hard to get me where I wanted to be with my trade-in, and with terms, and pricing on a car that is absolutely perfect for me. I feel my transaction was handled with integrity and professionalism. I couldnt be happier with the outcome.

Mi
Review №61

I was very impressed when Ron met me in the parking lot while I was looking at a Jetta TDI. He was very knowledgeable and kind. For once someone actually took their job seriously and I was impressed. He knew the cars that came in that werent even ready yet. I will definitely recommend this dealer in the future.

Du
Review №62

Went in on a whim and ended up walking away with a dream car! It was a nice and easy going experience with no pressure to sign anything. Jacob Riess is the nicest salesman I had the opportunity to work with. Seriously dont hesitate to hit these guys up for your next vehicle. Honest as it gets.

Ma
Review №63

Happy as can be with them I highly recommend them. They treat you like a person.

Ch
Review №64

The 3 days to diagnose turned out to be 5 days. But it was covered under warranty. But now we have to sit here and wait for them to get the fix done we shouldnt take that long but its already taken longer than it should.

Cu
Review №65

Service manager left and service went to the dumpster. Have to drive to Fayetteville, k.c., or Wichita just for an oil change because I do.t trust them any longer.1 year later and Im not allowed to make an appointment for inspections or service. I wont ever even buy another V.W. because of the terrible service that has been ongoing under this management for the past five years.

Ci
Review №66

Ask for Jeff Taylor! He will give you a good deal. 👍

Ry
Review №67

Buying experience was acceptable (nothing special, they dont exactly go up to bat for you, but no major complaints), and my service experience was terrible.2017 GTI - small scratch in paint in new car, and rattle in speaker. Brought it in to have issues resolved. They give me a loaner car and I pick it up the next day. They say the speaker issue is fixed and the existing paint defects are fixed. I start the car up and take a listen and find that there is no difference. The speaker issue is the same, despite them saying specifically that they put some kind of rubber or foam strips to dampen the rattle. I drive the car right back in to the service garage and notify them that the issue is not fixed. They respond by saying we were supposed to have a speaker ordered or something along those lines, despite them saying that the issue was fixed and making no mention of this until I came back. While Im waiting for the service guy to figure out whats going on, I notice a new scratch in the paint, on the lower part of the front bumper its much worse than the small paint scratches that the car came with, and they werent there before my visit. Its not that big of a deal, as long as it gets fixed (quickly is a plus). Unfortunately the touch up guy is only available on Tuesdays, so I will have to wait. They state 2-3 days for the speaker to come in and theyll call me when they have it. So I wait a week and a half, and hear nothing. I give them a call and of course theyve had it for a week already. I schedule my next repair for the following Monday, and specifically mention the paint damage as well. When I come in, I have to remind them of the paint repair. As they previously mentioned, the touch up guy is only available on Tuesdays, but they say they can do it anyway. When I pick the car up later that day, the speaker is finally fixed - thank god - but the paint is not. They did something to it, which was applying paint (or some kind of rubbery resin) to the scratches. This stuff is completely not smooth and the color is totally off. It looks like someone took jelly and tried to fill in the scratches. The service guy already knew this and brought it up before I did, but if they were going to do such a horrible job I would prefer they just waited. So I have to schedule yet another service appointment. Maybe this time Ill be done. I definitely wouldnt recommend getting any service work done here based on my experiences, and the buying experience didnt make up for it.

to
Review №68

The buying process was fine, but it took them 3 months to get me my title. Then the car started having problems, after taking it in to their service department at least 5 times and still having issues I had to take it to another shop to actually get my car fixed correctly.

Li
Review №69

Josh Butts was amazing!! He worked hard to ensure i obtained the financing that i needed to drive off the lot in a safe dependable vehicle and as a single mother that is very important to me.

An
Review №70

Awesome people to work with! Noah is by far the best sales person I have ever delt with. Love my new Outlander.

Je
Review №71

It was good, great car salesman and friendly staff, ended up purchasing a new vehicle.

El
Review №72

If you are coming here for car service, DONT! The biggest waste of time and money. FOUR times we had to bring our car in for the exact same issue all because they were too lazy to dig deeper to see what was actually going on until our fourth visit. Instead they kept taking our money to tell us nothings wrong. I have lived in 3 different cities and I have NEVER had a problem with Volkswagen until this location. Awful, awful, awful.

Ke
Review №73

These guys are superb!!!! Great experience and above and beyond customer service from Jeff Taylor and Rich!!!!!

Mi
Review №74

Napleton VW are liars and thieves. Do not do business with these people! I took my vehicle in for a transmission service. They refused to do the service and tried up-selling me over a $1000 in a part that didn’t seem right on inspection and told me I couldn’t leave with my vehicle. I refused and said I’ll be taking the vehicle today so wrap it up. Andrew Horton threw a little fit and went to get my vehicle. When I got in it there were check engine lights on, trouble codes, and the car was put into limp mode. (Wouldn’t shift out of a designated gear only travel 15-20mph) I asked them to clear the codes and Andrew refused saying “not my problem”. I drove my car (in limp mode) to my mechanic, he cleared the code and the car drives flawless now. So to sum things up if they can’t steel your money they will just disable your vehicle.Service Advisor: Andrew HortonMechanics that will break your vehicle and can’t clear a trouble Codes:Stephen RomesburgWilliam Gillepsie

Br
Review №75

Josh got me exactly what I needed and made a difficult situation possible. I am thankful to gain a car and friend out of the experience!

Ca
Review №76

I worked with Phillip, Jacob, and Curtis and they were all very professional in making sure all of my questions and concerns were taken care of and at the same time were casual enough to make the whole sales process comfortable.

ma
Review №77

Quick workNice waiting area

Ba
Review №78

Love our Eclipse Cross and this dealership!Salesman Jeff Taylor was very helpful!

Ma
Review №79

Organized, a little slow on severice.

Ja
Review №80

Took over a month to receive my title, did an inspection in less than 5 minutes when it shouldve been done when I bought it, and offered to wash it but didnt. Hid a ding on the trunk lid from me and I didnt see it until they had already pulled a fast one on me. Ive heard several stories like mine from other people, like telling a guy the truck he bought had a clean and clear title, and a month and a half later when it showed up it wansnt either of those things. I would definitely avoid and I wish I had gotten the car I love somewhere else.

Ph
Review №81

Very friendly. Most accommodating. Made to feel important, not just a number!

Ch
Review №82

The service people here are very nice and helpful, but Im not sure I trust the work. My cars problem was mis-diagnosed and could have been costly ($8000) had I not requested an inspection of the bad part for my own peace of mind. The mileage was only 56,000 so the failure seemed premature. When they looked at it, I was told (after two weeks) that it was in perfect condition and didnt need replacing after all, so they had to re-install it. I was then told that I needed a new transmission instead, even more expensive ($12,000) but I was reluctant at that point and declined the work. So far a second and third opinion has found nothing wrong with the car, but I was advised to return if anything became more noticeable.Napleton does not instill confidence, so I probably will not return. Caveat emptor.

Na
Review №83

I came in for a test drive but left with a great Jetta SportWagen. I am very satisfied. Ron was very honest with me and gave me a great deal. I would go back to Napelton again.

*D
Review №84

Mostly good experiences here, BEWARE of their PROTECTION PLAN they don’t honor what they sell for third parties.

Wa
Review №85

BUYER BEWARE: Napleton Auto Werks Springfield doesnt care about or respect its customers. They were eager and friendly three months ago when they sold me my car, yet they have conveniently forgotten to uphold their end of our deal with two unresolved issues. Calls go unanswered. Voicemails go unanswered. When they do reach back out, they blame the lack of progress on certain people being out of the office, or on miscommunication. The real miscommunication is that this dealership claims to value their customers. They fail to uphold their end of a bargain and fail to treat buyers like they are adults. If I could do it all over again I would not buy from Napleton Auto Werks Springfield.

Ga
Review №86

Got a VW Golf TDI here. Its an ok car....Will probably keep it for 2 years then sell it....

Ja
Review №87

Although it took 5 hours from start to finish I believe I got a fair deal on a great car.

Ma
Review №88

Our salesman Joe Sutton was phenomenal and not pushy which is a plus. Also I was so sceptical about letting them run my credit since it is less than perfect, but by the Grace of God their guaranteed approval program got me what I needed and wanted. The closing officer Curtis was also nice. Thank you Joe Sutton, Curtis and Napelton Autowerks.

Lu
Review №89

Perfect Place to buy a new car!

so
Review №90

Beware they charge outrageous prices for simple repairs...i went in to get a glow plug changed (a lot like a spark plug) and they quoted 825 dollars for that and replacing a harness for the glow plugs which i dont even need on my car and i know i dont..also they tried to get me to pay 890 dollars for 2 transmission mounts which they said i needed (again i dont need these either) and last they quoted 420 bucks for replacing back brake pads and rotors and thats about an hour job for me at home..stay away from this place!!! if the above isnt enough when i called them to tell them i dont want any of that done they charged me a 20% restocking fee on parts which came up to 200 dollars so parts were gonna cost me 1000 bucks(way way more than i can find all these parts online for)..seems like u cant get outta this dealership without getting screwed over. Youve been warned!

Ma
Review №91

Ask for Chris to fix your Volkswagen.

Ch
Review №92

Very nice business and employees are very nice

Ph
Review №93

The sales staff are very helpful and service will take care of you

Ja
Review №94

Great salesmen, always helpful and professional

Ka
Review №95

Everyone here is so polite, the customer service is the best! They take the time to make sure you know what is going on, and never pressure you into something.

al
Review №96

Dont go to this place. Worst people to help work on your car. Steve the services Rep is the rudest most un professional guy there. The way he was with me and my what he said. This should be a 0 Star. Dont go.

C
Review №97

Nice service team

Da
Review №98

Best buying experience Ive ever had.

Li
Review №99

Joshua Butts is a great Salesman

ea
Review №100

Great group of people

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