I went to mjacobs to buy a set of stressless couches. Its been on my bucket list to own one of these sets for over 15 years. Went in and they had the set in stock, bought it, set up delivery and waited. When they delivered it they did not assemble the arm rest part of the couch correctly, there is post that is supposed to slide into the groove as you can see in the picture. Instead they just put some screws in it and called it good. I called mjacobs to tell them what the delivery crew had done, they sent a repairman over to fix it. The repairman spent about 45 min beating on the couch with a mallet trying to get it in place, finally he says he got it in and its solid now. I specifically asked if he got the post into the groove and he said yes, he was straight up lying. Turns out he ended up doing the same thing the delivery guys did, just gave up on assembling it correctly and threw some screws in it to hold in place until he left. Keep in mind this one of their most expensive couch sets they sell, over $8,000 and the repairman leaves the armrest hanging by some screws and calls it good. You can see how the one side is held together tight and the defective side has a large gap, repairman said that was normal. The couch must have had some defect in it because nobody could get it assembled right, I myself tried my best and it just doesnt line up correctly. After some back and forth they took the defective couch set back and give me no info on when the new set will be in. I checked back about 10 weeks later on the status of my replacement and was told it should be on the truck coming in that weekend, but Sean the salesman never followed up with me like he said he would. Its probably because my couch was not on the truck coming in, turns out the couch was still another 10-12 weeks out. I found that out after I inquired again 3 weeks later, would be nice if they at least let you know this. All in all the couch being broken wasnt their fault, sending an incompetent repairman to my house who thinks a $2500 love seat should be beaten together with a mallet is their fault, not giving me any lead time and not reaching out a single time to let me know whats going on is their fault. Terrible customer service and Ill never buy anything there again.

We missed our turn and ended up making our last stop our first. So glad we did because it ended up being the only stop! They had lots of mattress options to fit a variety of price points. No big picture windows to put you on display for the whole town that happens by. 😀 I truly appreciated the relaxing atmosphere and knowledge staff - overall it was a great buying experience.

Jeff took good care of us. We found a good bed for my daughter with a comfortable mattress. There is a wide selection to choose from and very knowledgeable and friendly folks willing to help

They helped me find what I wanted in a very professional and courteous manner. Larry is patient and knowledgeable I cant him enough. Customer service is obviously important to American Mattress.

Had a great experience and would not trade my new bed for anything!!! Love sleeping pain free!!!

Purchased bunk beds for our kids. The gentleman that helped us was very patient! We had a 2 year old and a four year old trying every bed they had!! Thanks for the awesome experience!!

These guys really know there stuff

Very rude salesperson, they sell kids mattresses went in there with my twin three-year-olds and they were touching the beds with their hands and the lady got upset that they were messing up the bed this lady gets paid to make these beds and Im there to spend a lot of money hello twin kids didnt buy anything or immediately out of there because she couldnt handle some kids walking around at her store