Excellent as always! Been using them for 20+ years.

Prices are good but customer service is literally the worst ice ever had in 39 years of life!

I called to make a reservation told them I would be on-site momentarily and they insisted that I pull over and do it right then and there at the risk of safety. When I declined to do so, they just hung up on me, no sense of hospitality.

I had a unit there 2012and called them to see when was my next payment they said I was good for 2months next thing I hear my belonging was going on auction I lost a lot of memory of people who passed away I can’t get that back my unit was 108 wish someone would help me I lost so much valuable stuff there even my birth certificate these people are thieves never again 🤡🖕🏻🖕🏻

Good customer service

Very good workers and professional manager, recommend

These guys are great and super helpful. The owner of the place helped us out and it was easy. Really simplified the complications of moving stuff. Will definitely go back if I ever need to move things again.

Saw some bad reviews so was a little hesitant but have used U-Haul at other locations with no problems.....the staff here were excellent, very nice people. Friendly and professional. Would recommend this location to anyone needing a van or truck. Not sure why the nasty reviews but my call was picked up quickly, they gave me the info I needed and when I picked up the truck everyone was friendly and helpful even when I changed the size of the truck needed. They will get my business again. Thanks

Brent was truly awesome. He went above and beyond to answer my questions, and help with my hitch. Thanks so much, Brent! You gave me some peace of mind with my stressful move!

These MFs charged me for going over 100 miles when I went no more than 30. I didn’t personally checked the mileage before taken the truck out & apparently the CSR didn’t neither. A manager told me he’ll look into why I’m being charged so much & he’ll get back to me. 3 days & 1 voicemail later, no one can tell me anything. Said they won’t charge me until they find out what happened & they processed my payment the next day. I give them 5 💩💩💩💩💩 emojis. They deserve no stars. Thank you for ripping me off....

I received good customer service on the first day.You can never get through to the actual location and most reps are rude and never answer the question. I paid my bill on time every month....so I am free from uhaul and I have nothing in their storage. I would advise you to avoid the hassle. I had some kind of charge to my checking account that wasnt on file and no one could ever explain it. Still waiting for a manager to call me back.......forget about it

There is a guy how looks at trucks is very disrespectful and disturbing. They had their own mistake, but this guy didn’t care and apologized. He is just a dumb.

Brent was great in helping set us up for our move to Houston!

So... Where do i start. I rented a truck and car trailer in Sanford FL to go one way to Springfield Ma. I arrived on 7/13 dropped off the car trailer which their employee helped me unload and told me everything was OK upon making the drop off. I then returned the truck the following day on 7/14 after everything was unloaded from the truck and was told again that everything was OK upon the drop off of the vehicle. I then on 7/16 received a charge for 279.99 stating my car trailer was damaged after the equipment was dropped off on 7/13. Manager proceeds to tell me that the employee he had there was new and didnt know the proper procedure for returns of course not my fault and then proceeds to tell me that the equipment wasnt checked in to the following day???? This means my trailer sat in the back of the facility overnight where anything could have happened and wasnt checked in until the following day ????? Also on Saturday upon return of my truck nothing was ever said to me about any charges due from a damaged trailer. This facility in Springfield demonstrated the worst customer experience i have ever experienced and suggest that no one uses this facility ever due to the lack of knowledge with the staff and poor customer service executed by the manager.

All we needed was a propane fill... wasnt enough people working at the time to even acknowledge we were there it was so busy. Folks waiting in the parking lot shared with me that they had been there since opening at 9am, but no employees of U-Haul showed up until 9:15 or even 9:30. Decided to leave and come back an hour later to see if it had calmed down at all to get some propane... but they were still way too busy. Hire some more people so you dont have a crowd of people waiting to return trucks / want to rent trucks and completely neglect the folks who just want a propane fill!

I reserved a truck 3 or 4 days in advance for a 48 hr rental. When I came to pick it up they informed me they didnt have the truck and sent me to the Chicopee location, saying that that location had the truck I needed. Arrived at Chicopee to find out that the Boston Rd. representative had lied to me because the truck that Chicopee had was only available for 6 hours, not 48. Ended up having to go to a third location to finally get the truck I needed and wasted half of my day that I was supposed to be using to pack and load.

The truck drove great very comfy but the return of it was very unpleasant not only did I call to make sure that they were still open told them I am on my way get there and the store is closed 15 min before 7 the employees were still there on there on there phone no one check me out the guy I rented the truck was still there very rude I will never rent from that location Boston Rd Springfield MA no thank you

Both Kiara and the gentleman who worked in the afternoon were very helpful. Service was quick and the price was fair.

I have never been so disappointing with a service in my life. The customer service is de-humanizing and the lack of accountability and communication is astonishing for an international business. Originally the problem was just that the promised - guaranteed delivery date was not met. Then the issue tripled in size due to the fact that U-Haul had in fact not ever shipped my box and as of this comment the box is still in Idaho and is expected to be at least 15 days later than the delivery date. What has Uhaul done to make up for this? Refunded maybe 15% of the original $4500 paid, failed to give us a delivery date for our stuff and not called us back (after repeated attempts). Truly a disaster of an experience and I cant tell you enough - dont use a U-Box!!!!!!!!!!!!!!!

The worse customer service that Ive seen in my whole life. The girl treats you like youre the problem in her life. The guys are doing a good job there but the girl... jesuss

This is one of the only if not the only Uhaul in the area. Was easy to rent and was able to finish same day.

DONT GO HERE for convenient propane refill. They leave you waiting outside with no acknowledgement whatsoever of your existence. Bunch of jerks working here. Hit up Stop N Shop around the corner...pay at the courtesy desk...In and out 3 mins. Walgreens and Lowes are probably fine options aswell. Sucks no ZERO STAR OPTION Google!!!

HORRIBLE experience, customer service, girl working there, etc. And Horrible is an understatement. Called in the morning, got a truck reserved for THAT day, got the confirmation in my email. Was told someone would call me RIGHT after we hung up to tell me what location to pick up the keys, waited and waited and waited. Called back, they said no one reached me because they took down the number wrong AND my name wrong. They spelled my name Duran isnt that a musician or song or something? Not even close to my name.. how do you do that.. pay attention and/or confirm name & number to make sure its correct by reading it back.. idiots. You work there, I shouldnt have to tell you how to do your job. How do you still even have a job? So they tell me the keys are waiting for me at the Boston rd springfield location, I go ALL the way there and the unprofessional woman tells me, oh we dont have it, I dont know why, I dont know where it is. Well do your freaking job and find out! So I sit there, ask her, well is there another truck for us than? ..or what can we do? She says, nope, I dont know what to tell you. Then calls the next person in line to assist them while Im still sitting there, asking for a manager, etc. And shes ignoring me. So then I leave, calling them back, theyre transferring me back and forth to different representatives and/or hanging up on me after waiting to get through to someone 15 minutes each call. We ended up canceling our reservation.. we werent getting anywhere and no one was helping us. And we needed a truck THAT day. Thankfully we found another location with great people and great customer service and got what we needed no problem. SMH. How is this location still in business or how do those people still have a job. What we went through was Unnecessary and we shouldnt have had to go through that. I 100% agree with Eugenios review..> The worse customer service that Ive seen in my whole life. The girl treats you like youre the problem in her life. The guys are doing a good job there but the girl... jesuss If a manager, boss someone of head sees these reviews please take note and make changes and do something about this.. its not professional.

I used them to store my son stuff from his dorm room for the summer and some how my son t.v. was stolen

Incredibly helpful and friendly staff, did a great job installing a car hitch on a short-staffed Saturday morning. Thank you to Leyna, Alex, Mark and Jola. It was worth the drive to get there.

Its a really good place the employees are really nice and they work really quick

Third time in three weeks I have tried to have a gas tank refilled. First time no propane, second time no one certified to dispense propane working, today pump is down until Tuesday. Wont be coming back here again.

Great and easy to rent a truck and just drop it off when done

Anthony wearing a name tags that states ‘owner’ could do with some customer interaction training! Lowe’s and Home Depot right up the street rents open trailers as well with much less sas over there!

Great Store, and very helpful people there.

I went there just to ask a question, the person behind the counter said I needed to provide a lot of personal information before he could help me.when I told him no his attitude changed from condescending and disturbed to mean and nasty.I will never go to that place again. That is what not having enough competition allows you to get away with but your time will come and someone will be eating your lunch.

Sat on hold for over 55 minutes and no one ever answered. Worst Customer Service EVER!

I got here before closing and the store was locked up. The gentlemen behind the counter refused to help us.

Always have the trucks I need when I need them.

Great customer service 10/10

The staff is not helpful. You will waste hours here. Go anywhere else.

I was never given a receipt for my rental of a van and as far as I can tell after contacting corporate no one cares. Convinced that the manager (older gentleman) pocketed the cash and does so often. This was in January of 2016.

I miss working there

Conveniently located U-Haul, lots of inventory, prompt staff.

Its a good place

Very efficient and fast service

Simple and easy.

Great place to rent

Wasting time.

Quick and easy!

Good service

Good service

Very rude employees

Very slow service

Excellent service

Grt

RIP off

Excellent

Great

Good services