One of the worlds foremost leading outfitters of outdoor/adventure wear and equipment. REI never disappoints. Nice spacious environment to shop. Plenty of extremely friendly knowledgeable employees to help you with anything you need. Quality brands. REI is a destination shopping store, the Tacoma REI is worth the visit.

Always a fun place to shop. Great to still have staff that know their stuff and are eager to help.But have to say the stupid high sales tax, bag fees and such that come with being in Tacoma will probably have me ordering online. Still value the store to get hands-on with gear and get questions answered.

I dont know how to leave a 0 star review. But my brother is trying to buy a pair of shoes at this store and every employee refused to answer his questions from over 6 ft away because he wasnt wearing a mask. I have never seen anything so ridiculous.

Brandon in the Biking department was extremely helpful and knowledgeable. He answered all my questions and got me set up from an old bike I had to start biking this summer and didnt try to sell me anything I didnt need. I was very pleased with the service.

Matt helped me out on my first time in an REI. Got some HOKA hybrid running shoes for getting back into recreational running. Very friendly and helpful, never felt pressured to buy something. Got a membership because of the good benefits. Will definitely come back.

Good store. 90% of the time I have a pleasant experience and very helpful and friendly staff. The other 10% I may walk in and cant find anyone to help. Also their womens section is lacking.

Great people, super helpful. Will also fix gear which is great

Seems very strange to me that a REI in the pacific northwest doesnt carry 1 pair waterproof trailrunning shoes. At least the Tacoma REI doesnt.

Much smaller location than Seattle but still a pretty good store for your outdoor adventures!

This is our second trip to this store. The first trip was to get our Hoka one ones Bondi. I wanted the Mach 4 roads but the 10s were too small for me. Kathy was extremely helpful and helped me choose the correct size and width shoe when I decide to purchase a new pair. There were also some clearance shoes that were returned in my size but I didnt like any of the colors or styles. Everyone was really helpful, professional and kind. I really appreciate that.

I havent been in an REI store since I lived in Seattle in the seventies so it was kind of an eye-opener to see this one here that I found in Tacoma. Its a very well laid out store and easy to find what you need. The staff was friendly and they made themselves available without having to hunt them down. For that point alone I will be going back.Theres nothing more frustrating for someone who doesnt really like to shop than having to spend the majority of the time in the store trying to find help in locating items that you want and need.

Went to buy a pair of hiking shoes. I have really awkwardly sized feet and the dude who work with me did everything he could to help me find a pair that fit. He made the experience great. Very friendly people all around

Great people. I came in looking for cycling shoes and was able to find exactly what I needed. I did have to order them but I wear a size 14 shoe. Thats not something most places carry because of the size. The dude that helped me was very helpful in finding what I needed. While I was sitting down waiting for him to come back from the back with a pair to try I was approached by 2 different members of the staff to see if I needed help. I thought that was very nice.

Nice store but not stocked on my visit today. Looking for three things and none of them on the shelves.

Very helpful; could not have been friendlier.

Rei was clean and easy to social distance in. In store stock of summer items are low.

Im going to So. Africa and they had a great selection of clothing. Great quality merchandise, always. It pays to be a member!!!!!

The staff here is amazing! Friendly, knowledgeable, and happy to help. Will definitely be back.

Great clothes here but I have never experienced good customer service here. I have to admit - the lady at the front door was very nice! The sales team (that work the floor) needs more training and understanding on what the meaning of customer service is.

Lots of helpful staff. And of course if you want quality and can afford it then REI is the place to go for top notch outdoor gear.

Staff very helpful Ike always and they are fairly stocked with gear, unlike a few other places.

Really good store. They have a large selection and very friendly and helpful staff. Dog friendly also.

Very good a lot of bikes have all the things they fix bikes very good store I like it I definitely recommend it

They have the best customer service!! Very clean and fully stocked store. Love you REI

Get your hiking gear and enjoy the excellent customer service!

Knowledgeable and efficient clerk found the sandals we were looking for

Great place to check out hiking gear. Prices can be on the higher side

Finally got the fancy pair of hiking boots Ive been wanting! For those wondering - REI is currently open with COVID safety protocols in place - staff are friendly and attentive since in the case of shoes meant a hands off approach until trying them on. The associate I talked to was able to walk me through which shoes they believed would be best for my feet and needs. All in all, a great experience. I love REI! It really is like an adult adventurer toy store

Amazing, they allow dogs and thats the only way I could go in yesterday. 💕

This was our first time into an REI and we where not disappointed. The prices are a tad high, but the employees where above and beyond. Ann helped us with hiking shoes for our kids. We will be back.

Definitely the place you want to get your boards/skis waxed. The techs do a top notch job. Overall, the customer service at this store phenomenal.

Terrible service. I went in to get new tires for my bike and stood at the service counter for 15 min. Had several employees walk past and not one asked if I needed assistance. This place is also over prices. Do yourself a favor and buy your stuff at Walmart or Amazon and save some money. Will not be returning.

Friendly and knowledgeable staff with a good selection of items. Didnt have the pack I was looking for, but helped me find a great pair of boots. Clean store. Wish they had a bit more parking, but they cant control that.

I love REI. Their products are second to none. The staff is always helpful courteous and kind. I will keep returning to buy my shoes and clothing from them.

Very helpful staff, they were kind enough to size up my daughter for a new bike

5 star help in the shoe department.

Always a great shopping experience!

I am not a regular REI enthusiast, but I do shop here on occasion when I want good quality gear/ clothing and want to try on for fit rather than ordering online. They have a huge selection and I have never left unhappy.The staff there are great, especially Julie Myer, who always has a huge smile on her face and is ever so helpful. Julie, and the entire staff, are always courteous, professional, and knowledgeable. Julie even talked me out of buying a more expensive pack the other day and instead, put me into a less expensive pack that was way more suited for me and my needs.Im coming in this morning to pick up some snowshoes I rented for a trip this week. This will be my first time renting gear from them, but I am encouraged and hopeful it will be like all my other experiences here~ successful!

Decent selection of over priced outdoor stuff. Staff were mostly friendly, except for the ones ignoring customers to have social conversations with each other.

Epic kindness, and attentiveness to me possibly needing assistance. Thanks REI!

A wonderful place to dream and plan for the next adventure

As ever...REI is the go to of choice for sustainable outdoor outfitters. And staying safe while doing so is very much addressed by staff.From limited numbers of shoppers to masks and hand sanitizer, its covered.Though it is a bit of a wait to enter and shop. So plan ahead.Thanks to the great people at REI.

We took our two E-bikes in to have the brakes adjusted. Had to take them back to have them re-adjusted because they still were not working correctly. Decided to have the $90 Tune ups done. They said the they were unable to loosen the bottom brackets on both bikes. Had to take them back because they left the rear brake caliper loose on one of them. Then we took both bikes in to have tire liners put in and left both front wheels loose. Did not notice until we got home from a ride.With all the work and re-work done, they could not get our bikes safe.So, make sure you check everything before you leave the store.

Great customer service! Friendly employees

Scott from the bike section was great to talk to and very informative for mountain bike sales. I plan on returning soon when they are in stock!

Great customer service, clean and organized store.

Awesome got what I needed with minimal effort!

They have a large selection of camping gear, what ever you need they have it

The employees are very knowledgeable about the products, and have good recommendations to accommodate your level of skill. The classes are pretty awesome, too... With some geared just for women

Great prices and awesome staff. Their staff is down to Earth and knowledgeable about their products. We get our mountain bikes worked on here. In our experience their team has always been friendly and efficient.

Always a pleasant experience. And I really mean it...knowledgeable and extremely helpful staff. I went in to get pedles on my bike replaced. I was out of there in less than 20 minutes! It was a refreshing experience...

I love REI. They always have the best outdoor stuff. And the garage sale items are a good deal

The place is amazing. The staff are very helpful with getting the right item(s) for your needs and are very nice and understanding when something doesnt work out and you have to return it.

I find rei one of those stores where I need to go but I dont wanna. I like finding and buying new gear, but I dont like the pretentious stuck up too busy workers you have. Not all of them though, just some, and they know who they are. Youre not a surgeon dude, you sell stuff chill.

Always a great place with always friendly and knowledgeable employees. Been a member for a long time and can always count on getting climbing gear when needed at a moments notice.

Amazing store with great staff. Brandon was a great associate and answered all of my questions.

Curbside pickup was good after I hit the link and confirm that I was in the parking lot. great service!!

They have a yard sale shelf now. Good source for outdoor equipment.

Supper helpful and got what I need super friendly and are always there to help.

They are really hoping, but curbside pickup was awesome!! Thank you for a great experience!

Just made an exchange for an online order and Matthew helped me with this process with easily. Thanks Matthew!

Great service. Love REI!

High end quality products!

Had them look at my electric bike. Unfortunately Bionix has gone out of business and they couldnt fix it, but they didnt charge for the evaluation either.

As a former employee, being a part of the Coop in many ways is so rewarding beyond the dividend. Theyre stocked up, keeping 25% capacity, and maintaining best practices for COVID.Prices are expensive for MSRP but sales are constantly going, with an annual dividend of 10% that you can cash out. So thats nice to be handed money once a year whilst shopping!Consider shopping online as well during these times since garage sales are postponed and in-store shopping can still be crowded.

Line is out the door and around the corner because apparently it’s easier to catch the virus inside REI than outside where everyone in the state is mingling and gathering at stores and restaurants and parks and homes around the whole country! There are thousands of stores in the state where you can walk right in if you’re concerned then wear a mask go there don’t go to REI!

Great time to be at REI. Hardly a customer and loads of employees. Service was above and beyond!

Dont think youre buying brand new. Last night I went to buy a Roof rack bike rack. They gave it to me in what looked like a brand new box. When i got home it was anything but. Could have found this on offer up if I wanted it used. Theres no instructions in the box and anything was dirty. Them metalpmetal showing oxidation. Pretty bummed.

Ive always had good service here. The older lady that works in the womans section does a wonderful job with her customers. You can really tell she cares about her job, products and customers.All the staff are receptive and ready to answer any questions I may have had.Store is clean and presentable.Keep up the good work REI Tacoma!

I went here recently to return three items that were the wrong size that I ordered online. The lady that was working at the desk was a younger lady that had thick fake eyelashes, probably a new employee. She had a lackadaisical pace and was inconsiderate of peoples time. It seemed like she took pride in the line backing up with frustrated customers while going slow and being meticulous. She inspected every inch of each shoe like she was a cobbler.This is the only negative review Ive written in a really long time, but felt compelled as this made me (and other customers) very frustrated. I love REI and shop here very often, but I wont be going to this tacoma location again.

REI is an awesome place for anybody trying to get into climbing, camping or skiing/snow boarding but I was there specifically for climbing gear and I was surprised at what all they had, I felt like a kid in a candy shop, the only thing I regret is not bringing enough money.

I bought my bike here, and since they offer the first tune up free I brought it in a few weeks later. When I got my bike back, both the front and rear brakes (hydro disc) were rubbing, the drive train began making a horrid scaling sound intermittently, and the front hub now groans when turning. Now I am going to have to take it into Tacoma Bike and have them do a full overhaul for at least $240. Im not sure what the REI techs thought they were doing, but they essentially ruined my new bike.

If you want to experience top notch customer service, this is the place for you. We were in there on a busy Saturday afternoon and found it to be clean, well organized and approached and assisted in every department with friendly, helpful and knowledgeable staff. For the most part the prices are commensurate with the quality of gear and clothing.

Post COVID, they had a nice flow getting into the store and did their best to make things hassle-free and hygienic. Camping supplies seemed a bit short. It might be worth calling ahead to make sure your items are in stock.

This is hands down the best managed and customer service orientated REI in the Puget Sound area. Each associate asks if you need help, and are personable and full of knowledge. Love visiting this store.

Kathy and Sue were so helpful and got me all ready for my hike! Thanks ladies!

A few years ago this store, and perhaps the company were drifting into pretty terrible, but not anymore.Today is an example. I walked in, immediately greeted and asked what Im looking for. Pointed in the right direction. Shortly thereafter, a guy comes and helps me pick out snow shoes, and he actually knew what he was talking about. Then, I needed some unique luggage pieces for camera/lighting storage, but I was looking in the wrong spot. An employee figured out what I needed and redirected me and not only did I find what I wanted, it was on sale at a great price. At check out a very energetic and courteous gal finished the transaction.Keep it up REI, this is how you do it.

Super friendly staff and lots of them around the store.

I was very impressed with the service and assistance in the bike center,Highly Reco mend...

Great place all the time. Kudos to the manager for shutting down the belligerent geezer that wouldnt wear a mask.

Matty was an exceptional sales associate. Knowing very little about snow boarding; having only a little bit of research into good products. Matty was able to break down information as to what would be the the best board and bindings for gifting to a novice. Great store with great personnel.

Very expensive gear but it is made for professional people

Kinda expensive but good stuff I recommend checking this place.

The best place for all of your outdoor activity equipment needs. A little pricey, but you get what you pay for! Top notch staff is both friendly, and knowledgeable.

My husband was attempting to try on a jacket in with a security loop attached to it that had been incorrectly secured to another security loop. He asked an associate, Jay, to unhook the jacket so he could try a size. Jay first said, cant you just scoot closer and try it on? He then said he would go get the magnet to open the lock and then never came back. When my husband complained at the register, the cashier said, oh, sorry to hear that and quickly changed the subject. Not happy with the customer service at REI in Tacoma!

Great store!!! I love gear, they have it and the knowledge to recommend what works and what does not. I have always had great shopping experiences here. Last week I purchased a set of Keen Revel boots. After wearing them in for a few days, I went back to the store to pick up something else and inquired if there was anything I could do about the uppers being a little stiff. I was told to wear them a little longer and if they did not soften up then they would be happy to swap them out for a boot that works better for me. No fuss no muss. Turns out the boot was fine, just sturdy. I completed the wear in process. 0 problems or complaints. It is nice to see a store that stands behind their products with that kind of enthusiasm. Thanks REI.

Just bought all the supplies I needed to start camping regularly at good prices on sale for labor day and Im so happy about the experience. Guy that works here named Sam was EXTREMELY helpful, spent a half hour making sure I got all of the essentials and helped me conpare pricing for everything. Always have a great experience here, good products and super friendly, passionate staff! Everyone should be a member!

Well...after answering questions, listening to what I cant do in the store and being cautioned against just about everything because of COVID, I was finally let in to the store. Id never been before and I just wanted a Discover pass, a little treat for someone, and to check out some clearance tents if they had any--because I dont want to pay full price for something the person I was getting the pass for might lose interest in doing. Everything was going great--nice helpful employees and stuff, high prices, etc (which Id expected) until I said the word clearance then it was like I had the plague or something. I thought Id been teleported to Bellevue or something and labeled with not a tech with unlimited disposable income. I was dropped like a hot potato, told to check out Craigslist and left to find my way to the register where the 40$+ water bottles all sat in gleaming rows. As I stood in line with my expensive little treat, we were all yelled at by an employee for standing in a line that was not marked with tape. So we had to all move about ten feet to the real line. Whew. Bad experience all the way around. REI is way overrated.

Great Ski Shop, brought in a pair of K2 Catamarans and also K2 Marksmans for mounting. The ski shop was really fast and did a great job on top of being the best price for a ski/binding mount around.

Great customer service!

Went in looking for my next set of hiking/backpacking boots. Gretchen was upstairs and helped me pick out and try on two different shoes. I ended up finding the same kind of boots in a different color on their co-op page so bought those instead. The knowledge and helpfulness of Gretchen was amazing. I am always excited to go into this store because I know I will always be in good hands.

Love this place. Fantastic selection, great people. They stay up to date on the latest and greatest in backpacking equipment. I really enjoy going there.

Everyone is super nice and friendly

I wish I had caught the sales ladys name in the womens show section. Extremely knowledgeable and attentive with several customers at one time. Checked back, asked questions, even let me purchase a pair that wasnt supposed to be available until March because current stock didnt have my size! Bought 2 pairs of keen footwear: targee vent and whisper

Great place to shop for outdoor gear & clothing. The staff is always so helpful yet never pushy. Its a co-op so not the usual commission situation. I love REI.

I went in to look at rack systems for my new truck. The sales rep I spoke with was exceptional. He knew exactly what I needed, gave me a breadth of choices to consider and wasnt pushy trying to close a deal. I walked out without purchasing anything today but after Ive finished the research of the options Scott gave me Im sure Ill be in to make my purchase soon.

Kaitlin was extremely helpful, knowledgeable, and took a ton of time with us buying and upgrading our backpacks. Thank you REI and Kaitlin.

Love this place. I could spend all day there.

Fantastic experience, amazing customer service. I needed to buy a specific type of footwear and they spent time with me, asking me questions and helping me find exactly what I needed. Highly recommended!

Just had the absolutely most helpful sales associate experience at REI Tacoma. Kaitlin in the snowboard dept helped me find the right screws for my older Burton EST channel board. Apparently the channel inserts have been superseded and I was freaking out since I have plans to hit the slopes the next day. Kaitlin was reassuring and dug through bins for the right size fit (we went through quite a few)! Afterwards she helped me mount the bindings for the correct angles and width. Then she gave me a free wax on the board which I wasnt expecting. I later learned that she was actually supposed to be off work but stayed on later just to help me (this is on Saturday night). Exceptional stellar customer service hands down. I just cant say thank you enough for her friendliness and awesome customer service. I hope the managers at this location recognizes her for her outstanding service!!!