The process of purchasing a vehicle from Proctor Acura was so pleasant I;m almost sorry its over! I LOVE my vehicle! Not only was the sales person, Tony, super helpful in explaining all the features of the car - the rest of the team was just as wonderful!! Thanks to Jeff, Mitchell and Tony for making this a great experience!
My beautiful Acura RDX needed an oil change. I had a very busy day, so Rodney set me up with a loaner car for the morning to get my business accomplished, and the wonderful service people worked on my car. As I finished my business, my car was ready. The service technicians had done all the service and had washed my car beautifully. I love Proctor Acura. They take care of us as customers, and they take care of our vehicles with such a professional approach. Thank you.
The team at Proctor Acura makes buying a new car so easy! I only wish all dealers were like this. During these trying times they were able to find the exact car we wanted at a competitive price. The entire process was seamless even with a trade in. We will definitely be back for our next car.
Robert Durand was great from the moment I met him he answered all of my questions .The gentleman that inspected my trade in was fair .Jeff Allen in financing was really nice all the paperwork went very smooth. I will tell my friends how valued and respected I was treated at Proctor Acura
Great service by Robert Durand (sales) and Jeff Allan (finance). No games or high pressure sales. I actually had a little fun for the first time ever buying a car. I can be a bit indecisive and visited the lot 3 times before purchasing. They never got weird or short. Jeff even gets additional recognition for showing us a vehicle after hours one night. Thanks guys
We had very good service. I would highly recommend servicing your car at Proctor Acura. The work was completed on time and at a reasonable price. Our car was cleaned inside and out at no additional charge. The service rep, Rodney, was very friendly and helpful. Very pleased.
Every time have excellent experience with them.They did a good job. The price is reasonable.And the staff are really nice.
Great experience! Definitely will refer and recommend! Great service and great all around experience! Tony was a great salesman and will def call him back in the future when ready for another vehicle. Easy and fast buying time and paperwork. We live an hour away and will buy again from Proctor Acura! Thanks y’all!!
Once again Proctor Acura didn’t disappoint!!! This is my 3rd Acura, the MDX, and I will always be an Acura driver because of the wonderful customer service during and after the purchase.My husband is a 2nd time Acura owner, both my son and daughter own an Acura. My granddaughter, who is only 16, has her first car a Honda that was purchased at the Acura dealership.There service department is the best!!! My service today from drop off to pick up was amazing. Thanks Chris !!! Rodney hope everything is well with your family and thanks for the fitting me in today and having a loaner available for my convenience.
Proctor Acura Service was fantastic! Identified the noise my 2018 Acura MDX was making and was able to fix in no time. Rodney Edgerson service advisor can certainly take great care of customers!
Service professional Rodney is always very informative, knowledgeable and professional. Also, affordable pricing on oil change with a clean complimentary car wash! Overall…always a great experience.
Great service! Washed car. Very professional! Thanks
My Acura has been serviced at this location for over 2 years now and I’ve had nothing but good experiences! All of the associates are wonderful, but Rodney has helped me the last couple of times and he’s always polite and professional. Thank you again!
I loved the no haggle purchase. Not one thing changed from the day I ordered my vehicle to the time I picked it up. Tony was fantastic! I have purchased more that 10 vehicles in the past decade and this was by far my best experience. From what I hear from my friends I can expect the same from the service department. I am so happy to drive my new Acura MDX.
Very friendly and helpful staff. Got prompt service and estimated completion time. Only bad thing I got to say is that sometimes its hard to get them on the phone, but I can understand when they are busy.
Everything seemed fine, as always has been the case at Proctor.
Tony was extremely helpful in helping me find the perfect SUV. I received a full detailed overview of my vehicle before leaving and felt confident driving away.
Mr Stone is an excellent representative of your dealership. I wish to convey a 5 star rating for him.
I had a very pleasant visit at Proctor Acura. Robert, Mitchell,Gene and Jeff provided meticulous service and knowledgeAnyone looking for awesome service, please visit ProctorAcura. You will be happy you did.😊
I shopped around for 6 months with Robert and Bryson and they treated me with respect and courtesy. Their customer service was personable each visit and they took their time with me. I never felt pressured and was able to be honest about my specific needs. I will continue to be a client art Proctor Acura! I am very pleased and will refer my family and friends.
Excellent service and friendly environment. Rodney and the techs did a wonderful job!Thanks
Love coming to Acura to have my car serviced. The prices are fair, they have a nice client waiting area with coffee, snacks and vending machines, and they are extremely friendly. They’ve given me a loaner a few times if the service takes more than a couple of hours.
Thankful for the staff at Acura! They are always accommodating and going the extra mile to provide amazing customer service. I usually have excellent service with Alex, however in his absence, Rodney stepped in and did not disappoint! Rodney gave the same great service, explained everything and I was in an out in less then and hour. 🎉
One of the most professional and smooth experience I have ever had purchasing a vehicle. From day one when I inquired about the desired vehicle I wanted Robert constantly stayed in contact with me and guided me through the process. When I picked up my vehicle I was given a personal walk through of all the vehicles major features by Bryson. He explained the usefulness and purpose of many of the buttons I would have been clueless about how to use. This was also one of the most efficient car purchases I have ever made. The paperwork process was quick and easy. Proctor Acura truly knows how to impress and connect with the customer. I am glad to now be on Team Acura with my MDX.
Great service and sales support from Robert, Bryson and Gene and Jeff. Second purchase from them in less than a year. They provided valuable information and listened to me about what I wanted and the budget I was working with. Will recommend them any day of the week.
This dealership is the best! Robert and Bryson were awesome and made my purchase very easy and smooth. I highly recommend them if you are in the market for a new car.
My experience with Proctor Acura here in Tallahassee was great! First time customer and was impressed by the service advisor, Rodney! He was very thorough, thoughtful, and knowledgeable! Looking forward to being a regular customer. Nice place! Keep up the good work, Rodney, appreciate you! Mike
Outstanding customer service! Service Advisors Chris & Rodney are very courteous & professional. They treat you like family! Great dealership!
We bought our 2nd Acura within a month. Yet another fantastic experience. Professional, fair and awesome to do business with. Thank you Gene Mixon for all the lessons on the new tech. Thank you Jeff Allen for making sure I properly protect the car. Myron and Robert are great. Best dealership I’ve ever done business with.
Tony was my car specialist and he was amazing. I live 2 1/2 hours from Tallahassee; I actually have an Acura dealership in the town I live in ( Ft Walton Beach). I had my eye on a vehicle in Ft Walton and the vehicle I bought in Tallahassee. The way I was treated in Ft Walton completely turned me off. Tony was very professional. We discussed what I can and cannot afford and he never talked down to me... he respected my wishes.I drove to the dealership, they took my trade in, this nice gentlemen showed my everything about my new car, and the finance guy, Jeff went over my contract.No one was pushy.I was so pleased with my purchase experience.Thank you Proctor Acura
Chris in service and the mechanics were really cool and did a great job on 4 tires and an alignment
Very smooth, very professional with great attention to detail. From start to finish. Robert Durand’s sales and industry knowledge is excellent. The hi-tech vehicle amenities were well explained. Jeff Allan is a top notch financial man with an very calming demeanor. I think we found a new prestigious home for our vehicle needs. Thanks Proctor Proctor Acura! Dave and Sandy Hidalgo
Tony is the best and has treated me right for many years!
Chris and the rest of the service team were a pleasure to work with. They listened, figured out the cause and fixed it, all while giving exceptional customer service.
Great service with great cars. Proctor Acura is truly a five star dealership. Everyone I worked with was extremely helpful and knowledgeable. Tony was outstanding.
I have purchased many Acura’s over a number of years from Proctor Honda, and yet they make each experience easy and exciting! Every person on the staff is considerate and go out of their way to be helpful. I highly recommend Proctor Honda! (And I highly recommend Acura vehicles.)
Proctor Acura in Tallahassee is great! From the customer service to the attentiveness they have is second to none. If youre looking for a good honest dealership, Proctor Acura is the place. Shout out to Tony and the entire staff. Tell them Curtis sent ya.
The sales team made my experience worth the drive. I live 5 hours away and if I needed another Acura in the future I would make the trip again because of the professional above and beyond service. Thanks again Robert and the entire Proctor team.
Tony and Bryson we’re very professional and made our purchase easy. The sales paperwork was a breeze with Tony and Bryson was a tremendous help with the new technology. We’re very happy to continue our relationship with Proctor Acura!
Excellent service. A great service manager, fully explained planned service and charges, work was completed while we waited, and cost was fair and reasonable. He also recommended front brake disc replacement when I was ready (which I already knew needed to be done), to be scheduled at my convenience. Highly recommend, very professional operation!
They are very friendly and listen to you. When you tell them whats wrong with your vehicle; they dont try to tell you its something else. If its going to take all day to fix your vehicle they offer you a loaner car. I am always SATISFIED WITH THEIR SERVICE DEPARTMENT.
Thank you to Bryson and Robert for an awesome experience at Proctor Acura! Love my new Car!
Great dealership, Chris is so helpful!
Robert and Bryson were great. Robert was able to locate a vehicle and give accurate information on when it would arrive. Bryson knew the inside and outs of the vehicle and was very laid back on the test drives. Tough time to find a new vehicle!!!
Every time I come Rodney is very pleasant and professional! He informs me & goes over the inspection and my vehicle is always done in a reasonable time frame! Thank you!
I had a great experience at Proctor Acura thanks to Tony, Gene and Jeff.I had been searching for a car and getting frustrated with most dealers.Tony knows his product and made my decision quick and easy. Gene walked me through the various features and Jeff made financing easy.
We dealt with Robert and he made the process a breeze. I had bad luck with the Dale Earnhardt Dealership and Proctor couldnt have been more different. They were super kind and helpful and assured me that I could have my own mechanic look over the vehicle before purchasing if that made me more comfortable. I would absolutely recommend purchasing from here.
Always professional and a great experience.
Enjoyable and smooth experience, happy with the results.
Finally, an organization with great customer service. The man that helped us was very pleasant and had GREAT customer service. I wish I got his name, and I am sure it’s in my paperwork, but he truly needs a raise and some acknowledgment of his great service. I will find his name and put another review so he can be flourished with praises. Thank you!! Note: this was in the service dept.
Tony and Bryson were amazing! Great deal and very helpful. Would highly recommend and will use them again!!
Great service! They always meet my expectations & always make a recommendation if there is a need.
The hospitality and friendliness of the entire team was very much appreciated.
Thank you Robert Durand for working with me via phone calls and texts! Made the process much easier! I had to make a 2.5 hour drive to sign paperwork and pick up the vehicle, but it was worth it! Would do business with again. Thanks again! Very satisfied with my Honda Accord!
Rodney in Service at Proctor Acura is the absolute best!!! 💯
Very efficient scheduling and service visit. Used the online scheduler to find convenient time for service. Service was completed quickly and at reasonable price for this vehicle. Glad to recommend them.
This is the third car we have purchased from Tony at Proctor Acura. We love our MDX and now our RDX. The quality is amazing, but the service at Proctor is incredible! This sets them apart from every dealership I have ever worked with. Thank you,Tony and Proctor Acura!
The staff was really nice and considerate of my time and worked hard for my business.
Amazing experience buying a new car!! Bryson Hall and Richard were the best help and you could not find a better team elsewhere !!
Was clean..we were supposed to get a loaner car which didnt happen..we were there over 2 hours. Car was checked out n washed!!
Outstanding service from Proctors! I was a few minutes early dor my appointment and the service team was there to meet me. My car’s service was complete in about an hour. Pick up was quick and easy! Thanks Proctors.
The service technician was very courteous and friendly which is always a good thing. He also explained any services needed and provided the cost. He even found a discount for me that could be applied to my bill. Service is a big deal for me when deciding the vehicles I purchase. So far they continue to give me a reason to keep buying Acura
Excellent service. Friendly atmosphere.
Service department is top notch. Staff are always professional and work is done in a timely manner. No hidden fees or surprises.
Quick and efficient service department.
I never have an issue with the service at Proctors. It is always first rate. However, I have been having an issue with my 5 year old Accura MDX FOR THE LAST 6 months and we are stymied. No one can find the culprit. It is extremely frustrating to say the least. It is worrisome because I am an older woman and the car battery goes dead at almost exactly every two months. I can not have this happening somewhere where I can’t reach help. I will now seek help at Acura headquarters.
The Proctor Acura dealership is one the most professional companies in Tallahassee . Prompt, courteous and very transparent in service pricing. Their service is simply outstanding.
Fair prices, knowledgeable employees. We have bought our past 2 vehicles here!
Tony and the crew at Proctor are excellent, thank you!
Great experience. Friendly and informative staff.
First time car leasing experience and I couldn’t be happier. Tony Bellamio guided me through the process step by step, efficiently and expertly. The entire staff is professional, knowledgeable and courteous. Jeffrey Allen handled all the paperwork on my trade in and new lease seamlessly. Gene Mixon patiently went through every feature on my new vehicle so I felt confident driving off the lot . This team elevates customer service and satisfaction to the next level. Highly recommend and I would throw in a few extra stars.
The entire process went smooth and Tony Was fantastic as always. I have been a customer for 25 + years because of him!
We had a great experience at Proctor Acura! We had put our car-buying decision off for months because we were dreading the whole process, but Myron, Tony, and Bryce made it an enjoyable experience. Good-bye, minivan. Hello MDX!
Both Jeffs were Amazing!!! I love my Acura! Customer Service was awesome! Everyone should buy with Proctor Acura!
Provide exceptional customer service
A very nice experience. Alex was extremely helpful.
Great dealership with professional, friendly and very knowledgeable staff where car buying is a pleasant experience. I had to drive 3 hours from Columbus, GA, to get there and it was well wotrh it. Thank you Tony, Gene and Jeffrey. I love my new car!
Tony at Proctor Acura is amazing! My family and friends have bought 20+ cars from him because he is trustworthy, knowledgeable, and kind. Love my new car!!!
I took my car in never having dealt with a third party insurer. Mr. Rodney in the service dept was very patient with me through my frustrations that eventually lead to my car being fixed minimum stress to me. My only issue is I had to give back loaner MDX..lol...that may be my next purchase
I leased a new Acura MDX at Proctor Acura. It was a great experience. Tony, Donny etc took me through the process seamlessly and very efficiently. I got a very good price- I did call around other dealerships in Florid and Georgia and no one had a better offer
You guys are the best!!! The entire company is amazing and I think the service department is a big part of that. AJ, Billy and Tony... ROCK STARS ⭐️⭐️⭐️
Second vehicle leased from this dealership. My experience with both the sales and service teams has been excellent which is why I returned to get another car from them! Highly recommend!
Tony Bellomio at Proctor Acura is the only sales person I trust with my business. He provides excellent customer care through the entire process, from start to finish.Proctor Acura also has the best service department in town! I highly recommend Proctor Acura for anyone looking to lease or purchase their next vehicle.
I just purchased my second vehicle from Proctor Acura. The entire sales Team and staff are the best. Professional, friendly and fast. I highly recommend them!!
Explained what they would do, how much it would cost- everything done on time. Friendly and helpful.
Proctor Acura provides the best customer service and it is a pleasure to have my car serviced there! The guys are very calm and keep you informed along the way.
Very nice group to purchase a vehicle with very professional gave orientation of the vehicle I purchased
I was very skeptical about an internet purchase but Robert Durand made the transaction very easy and the whole experience very comfortable. Bryson brought me up to speed on the car’s features and took me on the test drive. The whole experience was AWESOME and nothing like what I had anticipated! I got a good deal on my purchase and trade-in! I was truly impressed and pleased! I will be making the 3-hr drive for the maintenance and for my next purchase!
Service guy was Not friendly. Didnt greet us when we walked in and I didnt know where or who to speak with for what I needed done. Also I think 2 hours is ridiculous to have to wait for an oil change. Will NOT come back again. Especially seeing as I drove 2 hours.!!
Great customer service. Donny Young & Robert Durand. They may not have all incentives like in the big cities.
Tony is amazing. It was such a pleasure to work with such a knowledgeable sales associate. Every question we had he could answer. His experience really shined through. Very low pressure. He was attentive to our questions even on his days off. He obviously does not determine the prices on the dealerships used cars, but we quickly discovered through this process how much Acura does to get a new client. Moreover, it was refreshing to learn of what Acura will do to retain clients as well. The best car buying experience we’ve had ever. I’d highly recommend you talk to Tony if you are interested in Acura.
Third vehicle from Robert at Proctor Acura easy and great experience
The whole experience was top notch. Robert, Bryson, and Jeff were all amazing to work with. They treat you with the utmost respect and professionalism and truly appreciate your business.
Wonderful ! Recommend for anyone looking to purchase car.
Very courteous and fast service. Explained everything that was done and what would need to be taken care of next time.
Absolutely Great!! Service, Sales, the Staff, Awesome service!
I have NEVER been treated so kindly from a car dealership as I was with Proctor Acura. From the the first phone call to the final signature I was very impressed! Even when I placed a call and they (Robert) were with another customer I received a text message letting me know WHY he did not answer. Since my schedule was very tight they accommodated me by meeting me with the car I was interested in. Their attention to EVERY detail was remarkable!