My experience at CarMax in Tallahassee was everything I wanted it to be. On my initial visit I was connected with Will. The vehicle I wanted was unavailable so I didnt make a purchase that day. When it became available Will was off on that day so I was assigned to someone else. I mentioned Will because I feel he was just as dedicated to me finding the right vehicle as everyone else at CarMax. When I found the right vehicle I contacted CarMax and had it transferred. Once everything was in order Noah and Jordon ( a new trainee) did an excellent job of guiding me through my purchase. The price was as stated. There was no pushing me to purchase any extras. I declined Maxcare because I didnt want to be limited on repair shop choices but I seriously considered it due to the kindness and thoroughness I saw from theses two. Everything was explained and only after I said I understood everything did we close the deal. I highly recommend CarMax in Tallahassee.

Took my 2017 Toyota Corolla to Carmax to sell the salesman test drove it went back and talk to whoever and came and told me that because it had 72,000 miles on it they were going to have to sell it to wholesale and probably take a loss, lo and behold I look on their website two weeks later they’ve got my car on their lot for sale for $5000 more than what they bought it from me for this is after I told them to go back to corporate and see if they could get more money they said the car had way too high mileage obviously it didn’t because they sold the car within two days of listing it online. I only owed $7000 on the car and it was valued at $12,000 so they basically paid me what was left on the loan and then profited $5000 from whoever bought it.

I drove from out of state to trade in my vehicle and purchase one that this location had. Everyone was amazing. Meagan was very thorough and efficient. It was the smoothest process I have ever experienced.

We traded in our car for a new one and the process was so simple. I didnt feel stressed or pressured at all. We had Noah as the person who helped us and I highly suggest asking for him. He didnt everything in his power to make our experience great. Definitely will use CarMax as a company again.

Very happy with the offer for our 20 year-old Mazda Miata.

My experience, it was very comfortable, everyone was kind and knowledgeable. This made for a very simple process from the first phone call to my wife and myself pulling out of the parking lot a few days later in my 2013 F150 XL with low mileage. Thank you to everyone who helped me.

CarMax was recommended to me by my daughter, my sister, and my wife, all of whom purchased nice cars from CarMax. I usually buy used cars from from cash car lots and end up spending lots of money for maintenance and repairs. This is my first time purchasing a car from a dealership, and although my SUV is pre-owned (2017), it feels new to me, and I got it at a great price! CarMax has truly revolutionized the purchasing of pre-owned cars. I found this SUV on their website and had it shipped from another city. The staff at the call center and the Tallahassee showroom (Lesley and Tasia) were very kind, attentive, and helpful. What I like the most about CarMax is their 30-day return policy and their 90-day warranty which gives you time to get acquainted with your new car. I also purchased the extended 2-year warranty. CarMax repaired the rotors on my vehicle free of charge and even covered the cost for me to rent a steam cleaner to remove the slight pet odor that was in my car. This SUV is perfect for me and my family! This whole experience was enjoyable, and I will highly recommend CarMax to anyone!!!

Do not waste your time and effort at the CarMax in Tallahassee, FL. Find a reputable dealership that will take time to inspect and service their used cars. They sold me a car that overheated before I could get it off the lot because it was never inspected or serviced. They just take the cars and sell them. They will take your transfer fee and promise to ship the car. But they will NEVER transfer the car, making up all kinds of crazy excuses why they cant. But like I said, only after taking your money. It took months to receive a refund check after I called their corporate office daily. Some of the staff is just downright unprofessional. Take your business where it will be appreciated and sold a decent vehicle. CarMax will never get a dime of my hard earned money again!!!

A friend told me about you all and it was quick to the point and before I knew it I was finding me a way home. Absolute great service.

I had a wonderful experience. I received the quote that was initially offered online, the employee I worked with got started ASAP and was consistent with me through out the entire process. I had no issues and the customer service was on point.

This was my first experience at buying a car online and it was an easy and enjoyable process. The employees at CarMax in Tallahassee were helpful and informative. I was able to find the exact car that I was looking for at a no-hassle experience. I certainly will do it again.

The entire car buying experience was amazing. The sales rep knew exactly what I was looking for and was able to find the right vehicle to match my needs. I will definitely use CarMax again.

Carmax honored their 30 day return policy with no problems. I have bought more than 10 vehicles over the years from Carmax and their service has been outstanding. Great company to do business with. Very customer oriented.

I had the pleasure of working with Pablo. He was very detailed in explaining the entire process. He was training other individuals and explained he was a mentor for the company. Pablo helped me to understand the value in my vehicle and made me feel comfortable with the sale. He was extremely helpful and patient. Pablo was expressive the entire process and did nothing without my knowledge. Pablo is a great asset to the environment. The overall facility was nice and clean. There were no long wait times and each staff I came in contact with was polite and helpful.

I got a quote from CarMax on line to sell my car, made an appointment and went in the next day. It was a breeze, they checked the car, saw it was just as Id said it was and made an offer at the same amount Id been given on line. My payoff was to CarMax Finance and the amount was exactly what showed on my account on the app. Within another half hour they had my paperwork ready, I signed it and they gave me a check. As I expected, everyone there was friendly, polite and professional.

Super upset with CarMax Tallahassee, I advise my son to go there and purchase his new car this is his third car and first time at CarMax so obviously he has a lot of car buying happening in his future hes only 23... I went with him to check out the car that he had shipped from Texas when I looked at the tires I saw that The car must have been sitting with one side to the Sun for quite some time The tires were dry rotted... When we pointed this out to our sales rep she said her manager took a look and said they had at least another 10,000 miles on them meanwhile we were purchasing a new car and giving CarMax $17,000 and they cant even replace two dangerous tires ? I wonder if they would feel confident letting their child drive on the highway with these tires ?

After I was approved online, paid to have the car trucked to Tallahassee, spent 2 hours going over the paperwork, gave them 3k for a deposit, they even put my tag on the car I was told that I could not have the car because I do Grubhub part time. Fine, but someone should have looked at my application before I was practically walking out the door with the keys in my hand. They had my application for a week. More details to come after my complaint to the State is filed regarding incompetent and unfair business practices.

Shortest time ever spent at a dealership and came away with over $10,000 in my pocket! When I start looking for a new car, I will be back there first.Everyone was so nice. Thanks CARMAX...!

Amazing staff and always have a great experience in buying a vehicle here!

Things went pretty well, took a little longer than I thought, but no real complaints.

They were very professional and l was pleased with the F 150 Ford Trucks l purchased and having no problem so far.

Unbelievable but true, finally a buy/sell car place that is zero pressure! Soooo simple. 1) get an online quote by honestly listing your car/condition; 2) take your very fair quote to the appointment, 3) after an hour which includes their quick inspection, 4) walk out with your car sold at a price you think is very fair. We just sold our car in 1 hour 16 minutes. Most of the time was spent with us having a great conversation with our service helper. This truly was the best experience Ive ever had at a car place...and Im 70 years old....

Both the price the car purchased and the value for the trade in seem fair, but the no haggle experience is a convenience, so if you want to haggle you can likely get better prices elsewhere. The car was generally as listed, though missing some accessory pieces. Never got a response when asking about those missing pieces (not a big surprise since any used car purchases is pretty much as is once driven off the lot). There was an overcharge in my tag/registration transfer that they found and refunded. My guess would be most any other dealers would kept the difference so I appreciate the honesty. Generally a positive experience for those not wanting to deal with a more traditional dealership.

My experience was excellent from the beginning to delivery. Best car buying experience I have ever had and this comes from a person who spent 18 years of being in the automobile business doing everything from a salesperson to a general manager. No high pressure, no running to get approvals several times, no games. The same person who started the sale finished the sale even all the paperwork.

I bought a truck in May. When I tried the heater a month later it didnt work. So I took it to a dealership to have it repaired. I have the extended warranty so it would have been covered. Only to get a call saying that it is within the 90 days and I need to take it to carmax. So I called carmax and was told it would be 3 weeks to get it in. I going to take it out of town for 2 weeks and stated that by the time I get back it would be past the 90 days. They said lets document it and it will be still covered. Ok get back from trip and take it in. Only to get a call stating that they couldnt find anything wrong. Must be an intermittent problem. It must be because it only work for you and nobody else. I explained what the dealership found and he said that i should take it back there to get it fixed. So not only did I have to pay for the original diagnosis from the dealership I now have to go back and pay it again. That tells me that carmax service department is incompetent and or too lazy to fix it. I wouldnt take anything in there even an oil change. Dont trust them.

Paid $399 to have C-300 shipped from Virginia Beach to Tallahassee. After concluding the deal I drove the car home (65 miles one -way) Only later did I discover a gash on the front bumper and some other damage. Any care professional would have spotted the place in a second. I returned the car the next day, but no one there suggested CarMax could possibly ship the car to Gainesville to be repaired. Had that happened I would have kept the car. It was later as I was preparing to leave that the associate told me they would ship it to Gainesville to be fixed???? (Meanwhile, my wife bought an E-300 from you a few days before this, which she likes a lot,)What is the agreement and terms of service listed below? I thought this was an evaluation not an agreement? Please explain what you want me to agree to? Until then, I am not agreeing to anything.

I will never buy a car from anywhere but Carmax again. They were very professional and extremely helpful, answered all of my questions. They helped me to find what I was looking for and did not talk down to me. Totally opposite experience from past experiences at regular car dealerships with car salesmen. I cannot reccomend them enough.

I brought a suv online from car max the car was originally in Alabama and was sent to Tallahassee the process was smooth. As soon as I set the car to delivery I was contacted by Emmanuel a sales rep. He helped me with car max care and also financing. He was clam and collective the whole time when my wife got irrate, and he was able to clarify some confusion. Emmanuel really made the process smooth with getting pre-approved I was in and out in 5O mins and that’s with insurance and brand new tag which he installed. Car max is the way to go they have a nation wide selection and if your in Tallahassee ask for Emmanuel he’s a great sale rep and all around genuine person.

These people don’t give a dang about customer service! My car was delivered 4 days before I went to sign the paperwork. It wasn’t touched. Not washed, no gas, the person who went to the back to retrieve the vehicle rolled the window down and dropped some small metal box that was hanging on the window down on the door causing a ding! During signing the paperwork, I told the salesperson he had the wrong county and he said it doesn’t matter. Well, it did. I live 1.5 hours away and so far have had to make 3 trips down to Tallahassee bc of problems. Would NEVER recommend.

From a 1 to a 5 — UPDATE!! The store manager Raj called me from his personal number to hear my opinion and to listen. It takes someone with superb customer service skills to reach that level of courtesy. Thank you, Raj. I really do appreciate it.ORIGINAL POST—— I was at the very end of purchasing a car. You know, right when they’re printing off the documents for the purchaser to sign. The manager waited until I stepped outside to grab a proof of residency to tell the employee that I couldn’t get the vehicle due to me mentioning that I Uber in my free time. She heard me say that in the beginning- why wait until the very end to tell someone that they cannot get a car. That was very bad management and very poor customer service. Please work on managing skills because not only did you have me late to get my kids from school you also delayed time on helping other customers. By watching us go through every step then waiting to tell the employee that “hey I heard she mentioned Uber that’s commercial use and that’s a disqualification.” That was so much time wasted and very poor managerial skills. The

Maegen is the best! She was so patient and pleasant throughout the whole selling experience!

I saw the car I wanted at the Plano, TX CarMax online and had it shipped to my local. I was notified as it was moved and when it arrived. I went to CarMax at the appointed time and everything went smoothly, test drive and purchase. No surprises or upselling, you pay what you see on the sticker plus the $399 service fee. About 3 days later the car developed a rumble in the front left wheel, I called CarMax and they scheduled me for their service department and the same day I dropped it off they returned it repaired (bad wheel bearing) with no cost and no hassle. The Tallahassee CarMax has been great, I wouldnt hesitate to use them again!

I had the full Car Max Experience. I realized that I made a terrible mistake two days into a new car. I took it back and found another one that suited my needs in Georgia. They shipped it to Tallahassee and now I am a happy camper! Thanks CarMax!

Fast, Easy and enjoyable experience. Will recommend CarMax to everyone

We paid the transportation fee to have the vehicle, Chrysler Pacifica stock number 20244045. Order number 134930 was delivered from Carmax in Delaware at 2070 Stafford Way, Newark, DE 19711 to Tallahassee but on the very next day, the manager at Carmax in Delaware decided to sell the vehicle we paid to put a hold on. This is something we found out on our own. We called Tallahassee as we didn’t receive an update on the vehicle delivery. This practice was beyond our comprehension. The Carmax in Delaware sold our vehicle because they wanted to make the sale that day. We were willing to pay a $15,000 down payment but this is how we’re treated. We’re both minorities and we feel this played a part in dealing with Carmax in Delaware. Carmax should provide us compensation for running my credit multiple times, and cause inconvenience. My husband uses a wheelchair and we needed this vehicle. Due to this incident, my husband missed many doctor’s appointments. Tallahassee branch wasnt proactive to ensure the delivery. This practice beyond our comprehension.

Brian Haughton and his supervisor are very professional and are driven on taking care of the customer needs. Thank you Brian for you hard work and getting the deal done.

Knowledgeable, helpful, friendly staff. Nice cars. Great experience.

The staff here are all very friendly! Christine helped me she is super nice and helpful! The whole process only took one hour and I sold my car in a reasonable price!

Bought two cars from the Tallahassee location in the past and was satisfied with the experience. Tried to buy a third and was very disappointed. The cars were substandard - damaged and one reaked of smoke. Staff attempted to mislead me on sales price attempting to mask it with other component of the deal. Overall - very dishonest now and poor quality cars. I could not in good conscience deal with themI walked over to the Toyota dealer next door and bought a car within 2 hrs of leaving carmax. - better price- better financing - better service - and far better car for the same money. I wont be a customer at Carmax any longer.

I was helped by Shakima J . she was extremely professional and super friendly ! She made purchasing my car super easy and enjoyable, Thanks for everything !

Amazing service and amazing staff. Couldnt have asked for a better team especially when youre stressed about moving during the pandemic. Would highly recommend this center for quick and impeccable service!!

We have been very pleased with our car buying experiences at CarMax. Excellent variety of vehicles with excellent prices. Over the years, our family has purchased five cars from CarMax. Only one car had a minor issue after purchase, but they fixed it quickly and without any problems. We highly recommend CarMax.

Wow! Gotta love the money back guarantee. I bought a car after doing my research and finding that car at Carmax. But shortly after, I realized it wasn’t the dream I thought it was. The staff here was great at helping me find a different model and getting the one I wanted shipped in! Special shout-out to Matthew, Luis and Aaron for their patience, expertise and assistance (especially Aron’s efficiency and knowledge with the paperwork and registration issues).

It was great. The whole process was very easy and efficient. Associate that we worked with was very helpful and professional.

My husband & I purchased our vehicles through CarMax. Last year, he purchased a 2016 Chevrolet Silverado. The experience for us was easy and completely stressless. We searched for months for a truck, then when my husband finally found it, we paid to have it transferred. The transfer fees are dependent on the location of the vehicle and trust me, it’s worth it in the long run.I just purchased a 2017 Toyota 86 and had it transferred from Knoxville, TN to this location. The car only had 3,500 miles though the ad said 4,000 cause the dealership rounds up! That was a nice surprise.For the process:I worked with Pamela Bonds initially over the phone to arrange the transfer. She was so sweet, answered all my questions, and made the process so exciting! She even confirmed that once I scheduled and paid the transfer, the car would be advertised as sold & held until I test drove the vehicle at the arrival location. It was quick too cause once I paid for it to be transferred, within minutes the car was no longer available on the CarMax app.Once it arrived in Tallahassee, I got a call to schedule a test drive. Rob greeted me at the dealership and assisted me with the test drive and paperwork. It was seriously the most stress-less experience I’ve ever had at a dealership.We bought my Ford car at a dealership and the negotiation, hassling, frustration almost caused us to walk away... we still weren’t happy when leaving.When looking for my husband’s truck, we went to a Chevy dealership and they kept showing us trucks that weren’t in our price range and the ones that should have been, were way over priced. It was such a waste of our time. We left dissatisfied with the service and dissatisfied that we wasted our time.We will NEVER buy another car anywhere else except CarMax. This is the way to go. Thank you!

Overall I am pleased with my experience, I was able to have a vehicle shipped to the local dealer quickly, once I seen the condition and the miles I was pleased with the asking price. They are not pushy at all but they also dont go out of the way to make a sale.

Really great price for appraisal quick and easy selling process.

One of the best and easiest car buying/ trade in experiences I have ever had.

Slow service to get appraisal and overpriced.

It’s awesome how fast and satisfactory is the experience with Carmax! The car that you love, the can help you to get it in less than 2 hours!

This was the best car buying experience I have ever had. It is like picking out a steak in the grocery store. You dont get to the register to haggle over the price. The salesman are low key. They let you test drive without them. I have already recommended Carmax to my friends for their future purchases.

Christine was very nice, helpful with showing is certain vehicles, and made the shopping experience worth every moment...

Had a great experience at CarMax. Everyone I worked with was uber nice and helpful and I log the no haggling aspect. They also gave me an awesome deal for my trade in. I’ve already told lots of people to check them out next time they’re looking to buy or sell!

To begin, I corresponded with a person via text and over the phone named Nanette, who helped me get started— SHE WAS AMAZING!!!!!!! Secondly, I sent pics in of my trade and got back an offer I could not believe! Third, when I actually went on site to the Carmax here in Tallahassee everyone was so incredibly friendly and helpful; an awesome experience! Lastly, I got a great price on a perfect car— never thought I would be driving a Landrover by the way:) :) Probably will never deal with any other company. So happyyyyyyy!!!!

Aija was the agent who worked with me. She was outstanding from beginning to end. She was very professional, efficient, and had a pleasant personality. I was shocked to learn she had only been there a little over one month. I told her manager he needed to keep her.I have never sold or purchased a car on my own before. I was selling my husbands truck. She made what I expected to be a major hassle, totally easy.

Went on website and displayed interest in vehicle. Got a call in 5 minutes. Had issue with new vehicle I purchased. Called 5 times, emailed sales person twice, emailed GM and sent a message through the website. No response at all from no one. Amazing the difference between them trying to sale a vehicle and responding to concerns after you purchase a vehicle.

First guy I dealt with (Older guy, cannot remember his name) was awesome. Walked me through everything. Had a vehicle shipped in and everything checked out except it had some damage and the color wasnt as desired.Had a second one shipped in, which was EVERYTHING I wanted. The salesperson requested that I do the online trade appraisal process, which I really didnt feel comfortable doing. The guy I dealt with (younger, Hispanic guy, tattoos on his forearms, dark hair) wasnt really happy about the fact that I didnt want to do it. The car that I had requested to be shipped in was on the site, but I never got to look at it, or test drive it. Sat me down at the desk and requested my financials out of the box. Left without buying it.If he didnt want to work with me and/or respect how I felt about a particular process, all he had to do was move me along to someone else. If I could remember his name, Id share but I eventually went to Daytona and found what I was looking for.

None of the typical car salesmen or practices. No manager in the back room to go back and forth with. You like the car? You like the price? Its yours. Dont like the price? Find something else. Everything is around KBB value so you know youre getting a good deal. DEFINITELY get the extended warranty if offered - its an INCREDIBLE deal even if you only use it for one major repair in the life of the vehicle, it pays for itself.

Be prepared to stay here all day if youre looking to purchase

Excellent experience, sold a car no hassle. Did the online appraisal and saved even more time. I lurk on the app checking out cars all the time. This was my first time doing business with them. Their help Center guy on the phone was very helpful.The question he didnt know, (relating to Florida law) he was ready to get in touch with the business office.Tallahassee location was clean and professional, again a very excellent experience.

My wife and I were in the market for a new SUV. Decided to visit Carmax to check out their selection in person. Only been here a few times since Im not a fan of their set up of entering the office area before you can actually get to the vehicle lot to look, feel, touch selection. However, staff we encountered were cordial, kind and friendly. Once on the vehicle lot, I discovered they had a wide selection of vehicles to choose from. Overall experience was very good.

Excellent service no pressure great place to purchase a vehicle

My experience was good carmax got me approve with low score I was very satisfied thank you carmax

Great staff and service; the people here actually care! Got me my Mustang and are quick to service him when in need. Also Larry in the service center is awesome!

Over the past twenty years I have purchased three cars from CarMax locations. Each of the vehicles have been fantastic, and Car Max has stood behind each of these purchases. I have found financing to be straight forward and the overall experience has been awesome!!

They definitely arent a CARVANA.COM. This establishment really needs to bre schooled by carvana.com. i purchased my vehicle from carvana about 6 months ago. My boyfriend wanted to purchase a vehicle. He went to carmax. This waa one of the worst car buying expenses i have ever witnessed and been thru. I would not recommend This place to anyone. ever. Ever. They are unprofessional they dont stand but their word. They still havent corrected the defects to the vehicle here purchased. They are very unreasonable with correcting things within the 30 days allowed. They dont let you know what is needed to get approved honestly. I just wouldnt recommend them to anyone. The website lies about the qualifications. This place is out of Tallahassee Florida. Buyers beware.

Great but it’s getting hard getting in touch with the store lately and I really need to talk with someone ASAP

My car experience with Carmax was smooth and uncomplicated. It was a small hiccup with my car being transferred but within 3 days I was in my car. My associate Brittny was awesome and she made the process comfortable and only took a little over an hour from start to finish. I’d recommend them to anyone who is in the market for a car. Price was within my budget and my payments are better than I expected them to be. Thanks Carmax Tallahassee!

Easy, and I got a great price Thanks

Second vehicle purchase, my sales person was great the manager Not So!

My experience with CarMax was the best experience I ever had as far as dealing with purchasing a car everybody was so polite and helpful in the transition of purchase on the car was very easy everything was done online I did not have to worry about running back and forth the people really went out of their way to make the car purchase for me very easy they took your time and explain everything to me they did everything that I asked them to do and when I went to pick up my car it was so easy I did not have to go through filling out a whole bunch of paperwork all I had to do was sign and drive awesome job that they do and I recommend for everybody that searching for a new car to go through CarMax they will do their best to make you have a wonderful experience of purchasing a new vehicle thank you guys so much

My experience purchasing my car was great!! I did everything online, went in and my car and paperwork was ready. I was out less than 45mins. Thanks Carmax for my Honda Accord🥰 Pablo was awesome 😎

Our second purchase from Tallahassee Carmax. Last car we bought 5 years ago and still have and intend to keep. Great experience. Efficient and friendly and competitive pricing and the selection is incredible. They brought the car we bought this time from Jacksonville for free for us to see.

Carmax of Tallahassee Florida is the best in the business, no haggling just straight forward. We have purchased 2 vehicles from them and didnt have any issues at all. So if you are looking to purchase your next vehicle this year, give Carmax of Tallahassee Florida a try.

It took us two days and a combined total of 9 hours (at the dealership waiting) to buy the car. We were registering the vehicle in another state and had two people there tell us that we still had to pay Florida Sales tax regardless of where we were registering it. One even went so far as to tell us its the law and is punishable. Not sure why he was so adamant about the whole thing. They made us pay for the vehicle before signing anything. After a few calls to multiple DMVs they finally realized they over charged and the sales tax wasnt supposed to be paid. They initially told us it would take 10-20 days for a check to be delivered for a refund. Eventually they did write us a check on site.The car got scratched by one of their people when removing the license plate. Initially they denied it but after showing them a picture the person said well it is possible. They said they were getting us an ink pen and it would take two days. Havent seen it yet going on three days now. No real rush but Ill follow up next week Monday.We had predone all the items needed but it was lost in the system so they had to do everything again manually.I will say this, Noah was very nice (and forgive me but I dont remember his boss) her name began with a T. She was professional, and did a lot to push some of the other sales folks away who seemed to be more interested in telling us that the sales tax was necessary. She did offer to buy us lunch, a total of $40 dollars, I need to e-mail them a receipt for reimbursement.There was a good trade in though for the vehicle we sold to them and that was a fairly painless and surprisingly quick process. I dont even think they drove the vehicle.The car itself is nice. It was reasonably priced. No issues with it. Our mechanic will look at it this weekend and see.Not really worth the hassle. I could have had the same price and treatment at a typical dealership. I wouldnt recommend CarMax at all.Oh and they put some stupid CarMax sticker on the back of my car.

Online experience was great. Store experience was decent. I wouldnt really bother with giving your information online youll most likely just have to do it again when you arrive to purchase or test drive. The whole process took hours and not 30 minutes as its advertised online. Staff were friendly the person whom I bought the vehicle from was nice, but they seemed confused about the appointment I had scheduled with them. Overall I give it a 4 because of its great online service and its better overall feel than a regular dealership.

Bought my vehicle in March 2020 at the Tallahassee, FL location. Had a great experience in purchasing it. No hassle, no haggle, no hidden fees, no pressure. You can easily walk away if you want to. Theres no pressure in buying it. What I liked most was I did about 90% of my transaction via the app. I was able to choose what I wanted, get pre-approved to see how much I qualified for, and the price that was listed didnt change once I got there. I even got a great deal for my trade in. The sales dept doesnt gain any commission, which is why theyre not pushy at all whether you buy from them or not. Only negative part I can think of is if/when you decide on a vehicle you plan to buy, do plan on staying there for 3+ hours. Everything went smooth on my end, but getting all the paper work done, signing things, getting copies of what you signed, them evaluating your trade, credit, etc. took a while. But, to be honest, I knew I was going to be pleased with my purchase, so it was worth the wait. Im def going to consider CarMax for my wifes car. Honestly, great experience.

Delayed our test drive fir week saying the van was not up to the Tallassee Carmax standards...we finally got to see the van a week later and was FILTHY INSIDE (greasy jack laying on carpet in back, reciepts from years ago in side pockets sticky brown spots on seats and tellow slime in back seats & smelled awful ) AND OUTSide looked like someone put whiteout on big scape on drivers mirror and many other dents scratches abd dings and overall filthy... Was worse car buying experince we have ever had.

Really great experience!

Would rate lower if allowed as we pulled up to try to purchase an SUV. Man in a convertible speeds up to front door in with top down, music blaring the f word loud next to a small child. Walked in and said something he would not do anything about it. Then we were asked to leave by a car max either manager or salesperson. Unbelievable!

Everything was handled quickly and without difficulty. The employee I worked with was awesome.

Could not have been more pleased with my car buying process. I felt very safe during COVID-19 as every employee had a mask on, there was a hand sanitizing station front and center, kiosks were arranged to observe social distancing and I was able to do most of the process online. Everyone was very friendly and helpful. Pleasant and stress free!

Great. Got the car fast and tag just as quick. Will tell others to go there.

When I called in to inform them that I had a small problem; they were so receptive and pleasant. When my daughter took the car in for me, they were still very nice and the technician talked to me on the phone to let me know how they repaired the car. I was very satisfied with the service!

The experience was very smooth and comfortable.

I was able to purchase this great car almost completely online, which is always a plus for me. My excellent sales associate, Adam, couldnt have been more helpful. I neglected to bring appropriate paperwork when I picked up the car--Adam and the manager were able to craft an accommodation that worked for all concerned.I love my car!

Found a used BMW in Jacksonville on 9/16, was approved for it.Was to be transported to Tall carmax within 3 days. Did not arrive till 9/24. ( 8 days later)On 9/25 a 4,, 500.00 certified check obtained for a deposit,6 months of insurance PAID on the car of interest yet because as a Police Officer I get paid once a month, I was told I had to wait to have the car till the 9/30 instead of being able to get it today on 9/25.Because they have to have proof of pay within 15 days? Yet I have been approved for the loan.My 20 year career doesn’t count I guess.All good. Check can go back in the bank, insurance folks willing to reimburse & I will get a car elsewhere.All this after only being able to reach this establishment 1 time.ALL the calls you try to make to them go to call centers.I spoke to someone in NC & someone in Tenn. processed my application. ( approved, btw)Should have read these other reviews before dealing with them. A lot of poor ratings.

I filled out the information online, scheduled time and date to meet at Carmax. Service was excellent, professional and timely manner.

I live in south Georgia. I reached a sales representative in Tallahassee Florida. Try to reached out the next day, instead spoke with another representative who had a bad attitude. So I decided I was not happy with went down in Tallahassee so I called their Jacksonville location only to be caught in their call system. I have decided Carmax does not want my business. I need to find a dealership where you can actually talk with someone and not a operator in. a call center on other side of united states

I was just trying to find a good outlet to sell my Honda Ridgeline; I loved the truck, but didnt need the third car on my insurance. CarMax made it fast and ridiculously easy to get an offer and sell the truck that day. It took less than an hour. While I have no experience with BUYING a car from them, the selling process could not have been better.

My entire experience with Carmax was easy and seamless. Im extremely pleased with the customer service I received. And Im happy with the purchase I made. Keep up the great work Carmax of Tallahassee!!!!

This was the our first purchase from CarMax, and it was a great experience. The Tallahassee location brought in two cars for us to compare. Both were in great shape, and we love the Toyota 4-Runner that we ended up purchasing. It looks like new, and runs great.The sales person we worked with was professional, courteous and respectful of our time. I would not hesitate to buy from CarMax again.

Absolutely fantastic service! We drove from Panama City for a specific vehicle, and due to unforeseen circumstances we were going to be very late for our appointment. We called ahead and spoke with Louis and he began paperwork and set things in motion. We got there 20 minutes before closing, test drove the vehicle, signed the papers and left by 7:20!! Will definitely be doing business with CarMax again! They made it a very easy experience for us as first time buyers.

Very friendly and accommodating.

They didn’t have an option for a 1/2 a star but I would have chosen it.My experience with carmax was shocking to say the least. I purchased a vehicle 12/7 and 4days later had to return it due to it being infested with roaches and bugs. I mean I ordered food and on the drive home the roaches just began coming out all over. It was so disgusting and grotesque. I brought then vehicle 12/11 and spent the whole day trying to resolve these issues. I mean I was there from opening and the last person to leave the location in Tallahassee. Only to be given a loaner vehicle and promised they would tea the vehicle to a “professional” bug extermination company to get rid of the roaches. Not a day later I received a call that they needed to keep the car till Friday a whole 5 additional days to guarantee there work. I agree and on Friday mid-day I call to get the status of the vehicle and they tell me its ready to be picked up on Saturday. Before going in on Saturday I call before arriving only to be told by a gentleman that my vehicle wont be done till Monday. (*Note: Ive already been in touch with there customer care and other customer care depts.*) on Monday morning a customer care rep lady calls to follow up how the vehicle is treating me, and I explain I still havent received my vehicle and explain what Ive been told she places me on hold calls Tallahassee (Tennessee St. location) and then tells me I can get my vehicle today. I go there and the gentleman has no knowledge of me and proceeds to sells me a new car...🤦🏽‍♀️ I tell him I already have a car and Im here to pick it up. After speaking to 3 different gentlemen. A nice Manager Women-qbo recognized me from the first day came over to help I explained everything again. And she assisted me in getting the vehicle. She took me to the vehicle after she said they were finishing cleaning it. She told me to inspect the vehicle with her... When we did we both saw the vehicle hadn’t been clean and when I opened the trunk there were roaches, I told her to look for herself and she began to apologize. I told her at this point how could anyone trust CarMax and I dont want anything more to do with them. She explained that there was no professional extermination company that it was a detail service they do there at the location that has some knowledge of pest control. I told her then why was I lied to and I dont even believe that because then why is my car that has been with you all this time not been detailed. She just apologized again. I told her I wanted the jeys to remove there so called “MaxCare” from my loan so I never have to see or do business with them again. She advised she would remove it. And try to assure me of its benefits, Which I reassured here if you couldnt keep your word and fix these concerns I can only imagine what type of service I would of received for a major one. I have to say my overall experience with Carmax was regrettable and I wouldn’t recommend them to anyone.... Do better CarMax! Much Better!

I was looking to sell my 2015 mini roadster so I could purchase a new mini in Jacksonville, but I was told it would be a waste of my time and theirs since I wasn’t buying a vehicle from them. Apparently the terms have changed and I was not aware that they will only buy your car if you plan on buying a used vehicle from them . Good riddance!

The dealership never sent my information to the bank to be processed. They don’t answer calls from the phone number that’s made public. I had to drive back to the dealership with the bank on my phone because the dealership never answered. This was the only way that I got everything processed.

A fantastic place to buy a vehicle.

Rob was absolutely amazing. He made my buying experience quick and easy.

Wasted a lot of my good time. Told me everything I needed then I get there wait a few hours and they ask for more paperwork like I just ride around with it🤦🏾‍♀️🤦🏾‍♀️I drop two hours to get there