I had a great experience at the store because of Stephanie Pierre, the Retail Sales Consultant that helped me. She was knowledgeable and extremely polite. Because of her I upgraded my service and upgraded my Wi-Fi. Stephanie Pierre is the reason I will be getting a cell phone from Comcast as well.

Great system for advance appointment, got right in, took care of my needs by a knowledgeable associate, got out in less than 15 mins!

If you are thinking about changing phone service to xfinity please dont do it. My phone continues to read Not on network. I cant make calls. I cant get calls I never had any problem with service. They gave me a better monthly rate. Know I wish I was still paying boost mobile 55.00 dollars a month. I have not had this phone a month yet.

A little bit of a long wait but quick and friendly.

Possibly the coolest Xfinity store I have been in. They had plenty of reps to handle all the customers. Had several automated kiosks for self service. Attendant at the door kiosk was incredibly helpful and the service was very fast. I live in Perry and there are several other locations about the same distance or closer, but I will only be going to this one. Outstanding on all points.

Easy in and out for a return; pleasent agent

I have no complaints at all. If I could give them 10 stars I would.... great service, they gave me no problems...and I was in and out.

Something always not working, they barely pickup the phone and have the nerve to keep trying to make you talk with the operator. If I ask to speak to someone, put someone on the phone. Don’t keep playing the operator if it didn’t help me the first two times‼️

This joint was BUSY! Thank goodness all I had to do was return a modem. If I had to wait to be helped by someone other than the young lady at the front, I would have kept the modem and told Xfinity to bill me.

Worst possible customer care on the planet! Could not wait to switch to MetroNet when they came to Tallahassee! I was forced to buy the gig and unlimited bolt on causing my bill for internet to be over $200 dollars!Worst customer service! Bill Smith aka dude in bangledesh told me he would lower my bill! What a lie! 3 months later and no lower bill!!!! I switched to MetroNet and have by far better service!!!

I bought a modem and prepaid service from a boost store. When i got the modem home it was defective, so i took it back to boost for a refund to only have them tell me i would have to return thru UPS back to Xfinity for a refund. After the runaround from a few representatives i returned the modem back to Xfinity thru UPS with the tracking number with the assurance was it was sent thru the proper channels i would recieve a phone call with the details of my refund. After NEVER recieving a call back i called them back. I was transferred and hung up on to finally get a representative to tell me i wouldnt be getting any of my money back. I only had the equipment 30 minutes if that and i returned thru UPS. So basically Xfinity robbed me without a gun. I will be getting a lawyer. Dont ever purchase anything prepaid from Xfinity bcuz they will rob you

Pretty busy, but got my request handled quickly enough.

I was really impressed with how the process of picking up your equipment.The one Im disappointed with is trying to connect the equipment and cant take a simple process that doesnt work, just to have your professional technical support come in to do the job at the cost of $100.00, a few of my friends had this same problem with there equipment and was charged for technical support this seems like a scam to me and we are all new customers . If you see that customers are calling you and complaining about your SELF CONNECT KIT PLEASE CHANGE THE PROCESS! Its not right for you to continue to do business like this. Ive had satellite television and cable television and they would send technical support out to install the equipment and show you how to operate the system. And didnt leave until it was right and the customer was satisfied.

Great its great to have somebody still wears a mask in protects everybody else so basically this Coleman we just cant do anything else but the service I got was very good

Im absolutely disgusted at the fact that i have been billed for the last 4 months for a sim card that I never received, data that I never used, and was told they could see I have never used the line before but unfortunately their policy is to activate lines even when the customer has not called to confirm! How absurd!!! In the middle of a pandemic when the whole country is hurting you are knowingly charging people for services they have not received or used!!!

I did go to the Xfinity store and return equipment. I was unaware that they had a physical store here until I happen to see an Xfinity truck and spoke with the serviceman. On August 23rd my Wi-Fi on my computers stopped I tried to reach agents through chatting by calling etc I left some messages.... Today I checked in my equipment I was asked to wait for the individuals who handled the returns and picked up a slip from them and went outside to stay cool..... No one seemed sympathetic toward me although I lost money not being able to use my Wi-Fi...but rushing me to come inside ..I left so this is documentation that I did leave my equipment there with the two gentlemen at the front desk I have no plans to return to them.

Horrible contact methods! I hate the live agent chat, it’s aggravating and too much to type for my problems. When I call to speak to a rep that’s what should happen not promoting the useless chat! I can never speak to a real agent to solve this account issue I have been dealing with for months! The wifi isn’t even strong enough for my at home job, If xfinity wasn’t the only Internet service In Tallahassee I would’ve been dropped it.

Excellent customer service for once. As soon as I walked up to curbside pickup i was assisted quickly. All employees were masked and most customers like myself were as well. 1st pleasant customer facing service interaction ive had with them in years literally!!

Dealt with this company for a few years back on forth on service working and mostly not working. Odd times the service would not be connected but show it was. Through the special offers they have, they have no idea what they are selling. After closing my account, and returned their equipment 2 months after leaving them, I was sent a letter saying I owed $49.62. What a joke. I turned everything in to their employee Terrell he printed me a receipt and said, We are all good. Poor service and endless waits with their automated system. Tallahassee store doesnt even have a Tallahassee Number just another automated number.

Our technician Reico was AMAZING! First, he arrived ON TIME! Too often cable techs get a bad rap for either being late or not showing up at all. However, Reico, was on time, professional, clean, and he practiced social distancing. During his time with us, he gave us details on what he was doing and a thorough lesson on how to operate the new equipment. I will definitely recommend Xfinity to both my family and co-workers.

Great improvement over the old office on Heartsfield road. Appointment kept right on time. Representive was friendly, knowledgeable and helpful.

Employees are always friendly and knowledgeable. I have never had a bad experience in this store.

The store was busy but it was clean and the staff were friendly and helpful.

Great customer service. They answered all my questions and were super nice.

Nice place great service at a t price that suits your budget,highly recommend

We did everything online and just needed to pick up the already paid for start-up box…A 5 minute wait just to be (smugly) told we had to sign in to wait behind six other people who looked like they’d been waiting for ages! Just to pick up a box that was already paid for. Why even bother doing it online? What a joke.

If I could give lower than 1 star I would. Imagine paying for faster internet, just for it to be the worst internet quality of all Florida, some of the most worst internet connection I have ever had. Do not recommend

10...10...10..on all issues. SPECIAL KUDOS TO MY REP ARIEL GREEN in the Tallahassee branch.

Best Experience ever at the Xfinity Store. Our Rep was extremely helpful with our purchase, friendly and just overall a pleasure to work with.

Xfinity is a service that once you get connected there is always there to help you out with all your needs. With my experience with them they came by and they hook my TVs up where that I didnt have to have any internet cords all over the house and I appreciate that, but the experience was that I had TVs in the bedroom and a one in the living room and each TV had it on

Absolutely great service. Very convenient and quick. I recommend switching to them on phone service and internet. Ask for andres medina. He will help as much as he can and find the best price and biggest discounts.

Very helpful on plans and willing to help you find answers.

After I signed up for cable and Internet, I had 3 appointments to install (one a no show), and with hours on the phone, they wanted me to pay $3,700 to bring service to my house 300 feet from the road. No thank you.

The people at this Xfinity store are amazing! Always great customer service. They are knowledgeable about the products they have and help me find exactly what Im looking for.

They skipped over our name but when we brought it to their attention, they put us next on the list

This has to be the worst internet service on planet earth. My service goes out almost everyday, I have to unplug my modem everyday and listen to an automated system just to get it back working!!! I can never get a live agent on the phone and I pay 95.00 just for internet!! Comcast is the biggest ripoff

Very helpful Im not real technical. The young lady was great,a 5 star employee.

Some employees at this location are more helpful than others. Id avoid visiting the store in person unless absolutely necessary.

Alwsys help w a smile

My grandma and i moved recently, they said they’d send someone out twice earlier this month. no one ever showed up, and they said we didn’t have an appointment when my grandma has two separate reminders for them, now it’s july 22nd they can come out. said they wouldn’t charge us for the time we can’t use our internet, that was a lie as we just got a bill. the absolute worst, only thing they got going for them is that they have a starbucks next door

I was told that I needed to make a payment in order for on demand to work. I made the payment with a debit card. On demand is still not working. When I spoke with an agent, she said I had to wait 24 hours.This is poor customer service. I made the payment today, so the services should work today.

Impossible to reach on the phone. I signed up for $20/mth, and they are charging me $35/mth. This company just does whatever it wants with no regards for the customer.

Why is my internet cutting out periodically after two months???

The worst company there is! Rip off people constantly! Def know what they are doing in the middle of a pandemic! Looking at other options to get rid of them completely! Horrible customer service horrible product

No wait time. Returned my equipment in. Smooth transaction

Went there to replace my broken remote and look into my services. Gentleman was able to get my bill down and show me some other things to reduce my bill.

I was going to sign up with this company, however, they tried to connect the services before I got proper equipment from Walmart. I told them to hold off because I only had modem and not router. When I found out how expensive both would cost I decided I didnt want cable. XXFINITY continued to harass me and took me to collections even though I never setup the account They

Wait was too long. More service workers needed.

I just wish thier service was as efficient as thier store.

The guys here were very helpful. They helped me to the best of their ability to resolve a 2 month old issue. Jireh was the absolute best. Thank you!!

So far we love it .we bought the 45.00 a month plan . This is our first month and its supposed to be $45 a month if you dont want it the next month you dont have to pay if you want the next month after that youre supposed to be able to get it back we love ours and streaming its really great

Excellent service! Lucretia and Tameka assisted me and handled my issue. Im super grateful! Thanks ladies! You ladies rock!

I can’t believe they tried to charge my account without my approval I share that account with someone and now I have to go to the bank to clear this mess up you need permission to use anyone’s debit card information before you just charge it just because I use that card to pay my bill every month don’t mean when I’m late you think it’s ok to charge that card I’m glad I’m on that person bank information because I could’ve got in big trouble with the police for them doing that I think that is crazy and unprofessional now I will be looking for me a new internet company bad business I can’t deal with this company again and no one else should either 🤬

The store was much better by far than the phone lines

Javier was so patient and helpful. He solved all our problems ad was very courteous and cheerful. A really good experience!👍

They have no problem taking my every month, but trying to talk to a real person is a serious problem.

If I could give 0 stars I would I paid for my services 2 weeks ago and they keep rescheduling my appointments I’ve waited 2 weeks for service I already paid for and still have yet to receive my services WOULD NOT RECOMMEND !!!!!!!!!!!!!!

Its always a 50/50 chance youll have a good experience in the XFINITY store. But today was a quick visit and the lady who waited on me was very helpful.

Staff was very helpful in diagnosing my issue and starting the process of getting it fixed.

I have been with Xfinity for years and have paid over 200.00 a month for the services. When I called to change my services around to a promo they were offering the answer was no, because I was an existing customer. You would think they would reward loyalty, but nope. Just cancelled all my services with them. You might want to start thinking about your customer base that pays their bills every month.

In order to maintain social distancing and avoid overcrowding, you will have to wait outside. Luckily for me it wasnt raining at the time, but it was wet. So make sure you bring and umbrella just in case. Otherwise, I was just picking up my items to initiate service and that went without a hitch.

I rate this a five because of the great customer service I received from Tyrell on numerous occasion in Tallahassee FL. I really thank him for his customer service!

I just activated my service and was expecting a call to see how my service was, but it never came. Wanted to shout out to Jeff who helped me get my Internet started at the best bundle price for what I needed for working from home. I even got a few things I didnt need because the bundle deal he showed me gave me extra and even took it down $10 a month.The place was clean and fast and the employees were friendly. 10/10

Waited not to long was in and outGreat customer experience.

My neighbors internet went out two days a ago and when they fixed her they broke our-After rebooting, unplugging etc and nothing, we tried to reach out to “customer service”- which should be rebranded “customer avoidance services”-The earliest time they could come out was Saturday- 3 days after the incident-We both work from home so that meant we could not properly do our jobs for three day- no tv or phone line either-are we in a “third world” country?We pay over $200 per month for this “service” and they cannot even fix a problem they made- yesterday, after many tries in the phone “customer services “ person “Sherri” seemed to be emphatic and said her director would get someone out given it was their fault in the first place- but guess what- we NEVER heard from any one all day today- so no internet & two frustrated workers-Comcast should be ashamed of their “service”- it is a lack of service-Tallahassee 32308

Very dishonest company... they will raise the prices on you without any notificatiin. They pull you in with these 12 month rates and then double the price without notificatiin. The moment another cable internet alternative comes to tallahassee I will recruit people for free. Very dishonest company.

Quite possibly the worst company on the face of the earth!

We had to replace a remote and the replacement didnt work correctly. Technical support said to get another one. Picked up a second one that was used and surface was sticky...and it didnt work either. Technical support was then not willing to schedule a service technician without jumping through a bunch of hoops. We are cancelling our account and going with Centurylink. Comcast has gotten too big and forgotten what customer service really means.

I hate Comcast, they are such a rip off company.

Customer service reps and field techs are pleasant and professional, but, the service itself is getting bad. Comcast’s cable network that serves our business in Innovation Park has gone down for an extended outage (24 hours or more) in the middle of weekday, during critical web-meetings and other business, twice this month. The problem is not on our premises, not a problem with the modem, but, they insist on wasting a day getting a service tech scheduled to come out just to say, ‘yep, it’s not the modem, it’s our network’, while, meanwhile, loss of internet due to their network problems has completely shut down our office.

Very helpful and as most Xfinity stores, always trying to help save the customer a buck.

We had an issue with our bill, I tried to talk to someone after checking the app but was told I could NOT speak to a representative until I paid over $180! Thats why I wanted to speak to someone, our bill and charges were not right.We thought by going into a store we would be able to straighten things up, so we drove an hour to a store. After waiting in the rain to go in, we were met with a bad attitude, short sassy answers, and down right rudeness.I realized we were going to get nowhere with this so decided to leave without any resolution to our problem.That is sad in itself.I went on the app again and chatted with someone asking for a call back.Shawna called us and was able to get everything straightened out for us. We were seriously ready to dump the whole company and walk away, but thanks to shawna, we are still Xfinity customers.Someone should get a lesson in customer service in the Tallahassee office.

This is not about the store in Tallahassee. Once you get there they seem to be ok. This is about the whole company in general. I have wasted over 30 minutes trying to find the phone number to the local Tallahassee Xfinity store. You have to go through all kinds of promts give them your phone number just to try and get the number. After dealing with all of this they say they cannot give the number out. Tom Karinshak you need to do better for what we pay. Your automated system makes me want to take everything comcast/xfinity adn thow it into the street. Most people want to speak with a person not a horrible automoted system that disconects if it does not get the information it wants.

Better watch out. Better not cry. Metronet is coming to town. Only pure glass optical cables true 1gb speed up and down! With TV to watch.

The absolute worst company I ever have the displeasure of dealing with. To be fair, I dont think its got much to do with the reps at the store. They just work for a deceptive, dishonest corporation.

Quick, efficient, knowageble

Comcast has to do better training with their staff. They have opened up 5 accounts in my name for the same apartment thats supposed to be under one bulk account. I have been on the phone with them since December for them to correct this. Im told each time its been corrected but it hasnt. The online only and representatives are a joke.

Automated help is frustrating. Cannot get to a live person to discuss rate plans, etc. They dont even show phone numbers on their contact page. Amazon is at the top in customer service. This company is at the bottom.

4 years ago, I wrote a long reason for giving Comcast a 1 star review. A few months later, a service rep at their new location, changed things around for me and I’ve been greatly satisfied since. The rep at the newer location treated me with the utmost respect and fixed the fiasco that I was dealing with for so long. I realized that I hadn’t written another review to express my gratitude for the dramatic change and improvement since then, so without further adieu, Comcast I’m awarding you with 5 stars. Whatever changes you made to improve your customer service, it was definitely worth it. Thanks.

Good service. The Sales Consultant was nice a helpful and patient with my husband Michael. He listened to Michaels concerns and made it happen. Highly enjoyed the Customer service experience.

Pleasant staff. Clean

Xfinity is very expensive and its hard to speak to a live person. I been with them for years not by choice but this is the only service I can get in my area.

They made canceling service a breeze.

The technician was very nice and pleasant.The technician explained to me what needed to be done.The service is working much better.Pleasure to have good service with Xfinity.

I have been trying to get someone on the phone for over two hours now. First they make you go through this robot which then resets your stuff first. That takes 15 minutes. Then you have to call back and get on a call list that takes 30+ minutes. When they call you back they say you are first in line and I HAVE BEEN LISTENING TO RINGING FOR AN HOUR AND 37 MINUTES AND I SEE NO END TO THIS!

The wait took a while but overall satisfied with the customer service 😊

They dont know what they are doing.

Awesome people really helped alot thanks

Even though Im not a fan of Comcast, I have to say the staff was friendly, helpful, and they got my sons squared away for their internet service.

Very good customer service.

I had a good experience. I needed to get a cable box for my apartment, I came in and they gave it to me super quick.

Quick service and nice employees in my experience.

We had a really nice and efficient young man by the name of Darius take care of usDarius was more customer oriented and knowledgeable than any tech.we dealt with.

Metronet cut my cable line, Comcast just doesnt seem to care. I just happen to be the only one affected because Im at the end of the street.

Mickey did a fantastic job helping after I had major problems. Within an hour he had me up and running. His great service relieved me from a stressful transition.

Everyone was very helpful and friendly.

Hey 👋 how are the kids going today but I dont know why you didnt want to wait what was the first 🥇 I was thinking of the other week we were talking to me like a few weeks now we will see 🙈🙈

If I could give negative stars I would. This is by far the worst company Ive ever dealt with. As soon as the new company comes into town, no one should ever consider using comcast again.

Just went to pay bill. Store is using all safety precautions for their customers.

My customer service rep. was very friendly and answered all my questions. He mentioned to me about your phone services. I will be switching from Verizon to Comcast as soon as my contract expires.