My first experience here was great. Once entering the store, I was greeted and my issues were taken care of expediently. The young man answered all my questions and made my experience very pleasant. Thank you

DJ was a very knowledgeable person that really helped to make the transition to my new phone a joyful experience,instead of a horror show! DJ is definitely an asset to the company and I would recommend him to my friends and family!

Robert Bryant one of the associates was really helpful and nice. He went out of his way to help me find the right phone and the right plan. Will definitely be returning if I need anything else or help. Great dude and a great store.

Super friendly and helpful employees at this store. I even called back with a question and your employee walked me through it promptly. Its nice to know that I have access to an ATT store whose employees are knowledgeable, very professional and helpful. They made my new phone experience pleasant.

Dj is so nice and helpful! He made sure everything was set up perfect for me before I left and let me take too much of his time it’s so nice to switch from Verizon and get better deals with nicer people!

Very helpful staff. I was unable to activate my devices from home despite being told by sales representatives on the phon that I could. After being unable to resolve my issues in 5 hours of talking with 10 people, Erik at this store activated my devices and resolved my issues. Very positive experience.

This the best company to be with. They have great services, great customer service, and etc. I would refer them to anybody.

Bought a phone from the manager, Eric Sinclair at your Taylor’s, SC store. Was impressed by his product knowledge and patience. Have had to call back with questions. Have always found him to be more than willing to answer promptly and knowledgeably. Will continue to deal with Eric and ATT due to such good service.

Great experience at the Greer store. Dom was very helpful and patient with my 78 year old mother and getting her a new phone. I highly recommend this store.

The AT&T store manager Eric, on Wade Hampton Blvd. went above and beyond to help us fix my sons phone issues. We had tried speaking to customer service over the phone many times with no luck. He was extremely understanding and helpful. I highly recommend the Taylors, AT&T store.

We had a wonderful experience at this store. The store manager, Eric, took time with us to make sure all our questions were answered and that we had the best plan available. Thank you!

It took over an hour just to buy a new phone. The computers kept glitching or making him start over. His phone couldnt register a drivers license, so he had to go hunt down a tablet after the other technician attempted to help. The server proxy went down at some point. Then the printer wouldnt work. There were only 2 technicians working and over 10 people waiting. Some left, I dont blame them. So, after an hour and 20 minutes, we finally got the phones (with no protectors bc there was no inventory) we had to go home and figure out how to insert Sim cards and transfer data. We still dont have any apps or text messages transferred over. The cherrydale location last time installed Sims and all protective covers. Doing anything for this location would be an improvement, but I will obviously never be back. To be clear and fair, the two men working were very patient and kind. However, we will probably switch networks when a new phone is needed again.

My wife and I had just an amazing experience with DJ in regards to the process of getting our upgrades taken care of. I have been coming to this particular store for the last 3yrs since joining AT&T. I have also had dealings with the store manager each time during this time and he is 👌!! Highly recommend this location for your wireless needs.

Eric and Dominique were so helpful! They met my every need and gave me their undivided attention. Such a pleasure!

The staff were very kind, knowledgeable and very helpful. We were very pleased with their service. We recently moved here from PA and they helped with all our phone needs. Were older so we need all the help we can get. LOL

Krystal was amazing! She was very professionally and very personable and honest about every product! She really made her customers happy by making sure they got what they were personally looking for each time visited.If you go into this store, ASK to work with Krystal!

JD was a calming presence in a horrific divorce situation! Thank you for your kindness and intelligence! Many thanks!

Walked in and was immediately attended too. Dominique helped me with a phone upgrade, he was very friendly and showed excellent customer service!

Robert has always been extremely helpful. I am grateful for his attention to details and for his help.

We’re great gave me deals and helped me out Dominique was very great and helpful

Have a great experience each time I visit! Highly trained professional staff and management plus personable and kind! Ask for DJ he is amazing👍🏻👍🏻👍🏻

Dj and his supervisor went above and beyond to help me get the phone I wanted while visiting South Carolina. These guys were friendly very helpful and had no problems with any questions that we asked them. I will deff shop here again. Thanks again for everything!!!!Absolutely 5 stars for both of these guys

The person who spoke to us did not answer my questions about my bill. Obviously the only goal was to confuse me so I would give up and quit trying to have my questions resolved.I cannot wait to switch back to Verizon. What was I thinking..

All around a good visit Robert was very helpful i couldnt have been more pleased thank you!

Best AT&T ever!! DJ was super cool and helped us work something out when they really didn’t have to. Thank you again!

I had a wonderful experience and the Eric and DJ were very courteous and helpful!

Eric and his team are all wonderful and willing to help with any and all things AT&T

The manager is great, as well as assistant manager and associates. Despite how busy they are all the time, they keep a level head and are very friendly.

Staff was knowledgeable and friendly. Great service and overall experience.

Yesterday we visited the Greer AT&T Store and J.D. was so very helpful. He managed to help us with a long held concern and got our family upgraded with the best phone and plan for us. He was very professional and knowledgeable and made sure we were satisfied and happy before we left. He did not rush the service but he was courteous and efficient.

Help me change plans and update my phone

Normally wouldnt rate a phone company high, but service was great, they lowered our bill and got free upgraded phones, and just their for a billing question

Great staff got my business lines up right!!!

Don was very professional and patient! Great service here!

Outstanding service very professional and thorough would not visit any other AT&T store. Every time I to this store the service is above par. No matter who assists me, I always leave with my issue fully resolved. I have a full understanding of my phone, service and benefits and know that I am receiving the best plan and all discounts that I am eligible for. This is a family store, veteran store, covid safe store! If this store is out of our way - trust me its worth the drive!

Eric and DJ was both a pleasure to speak with and they were very helpful to us. Customer service was a 6 out of 5. Highly recommended this store.

Great customer service. Went to another store to get a phone needed. Even months later, still the same professionalism. Enjoyed the work done on my business account

Very generous people

I went in to get a phone added to my family phone, & switch some things around on my plan.The young man, Raad, knew his stuff, and understood me. He was patient, listened to my questions and what I wanted to be able to do, & found the best, most economical way to do it. He is exceptionally polite and professional. As I think about it, here is the Raad formula:- Know your stuff- Understand your customer- Show that you care about both(I am not a bot, and I am not Raad’s Grandmother!😁)

Associate was friendly, helpful and generally proficient at his job.Rating is only three stars because the entire transaction took considerably longer than needed. Several of the processes used should be reviewed and improved/streamlined. For example: data transfer from old to new phone through the app took several iterations and still didn’t capture everything.Other things as well - in short, if I were managing the place I would spend time sitting through the process with several associates and find ways to streamline. It’s basic customer service and eases the load on associates.

Awesome store very helpful associates

Very helpful associates when there isnt a lot of people

Seriously unhelpful. Kid there with a lip ring has a poor attitude. Came in to get help with my phone that was dropped in a pool. Phone is suppose to be water resistant. Screen wont turn on. This kid just did not care. Wasnt helpful at all. I left and when back to work. One coworker spent 5 minutes online, grabbed my phone, did a hard reset, now it works. The kid at the store didnt even try. Never again.

Wanted to let the district managers for the store in Greer on Highway 29. I wanted to tell you that you have the greatest employees there that are always willing to help you with anything and advise you of things that will help your phone to work better and give you a better program. thank you so much for all your customer service and 1/9 thing is to tell you that Jesus loves a very every one of yalI.

What a painless experience. Sean Davis is a excellent at customer service. He was friendly, accommodating, professional and did exact what I needed him to. I would highly suggest you ask for him when visiting this location.

I have been in the store 3 times in the last 2 weeks. JD and Eric were phenomenal! Great customer service, they answered all of my questions, helped me with some details on the account, and got me in and out in a timely manner!

You should give Robert a raise

Eric is awesome!! My husband and I changed carriers because of Eric. He was very patient with us being inept with computers. He is personable, very knowledgeable and multi tasks without ever neglecting any customers! Couldn’t be happier with the transition! Thank you Eric!

My husband and I wanted to get new phones and go with AT&T. The guy there acted like we were causing him to work and use his brain. So we left. I just wanted something for a couple senior citizens. A good and reasonable plan.

Great experience switching my phone over to them. There was one guy the site but he handled all three parties there very professionally and politely. He made the whole experience very pleasant.

Had to get new phones for the family with better service for the area. This AT&T store rocked. Super friendly and professional. Never felt like we were being rushed or passed along. Brandon crushed it...He gives extraordinary customer service from start to finish. Now we have better phones, service and customer satisfaction. Thanks guys...

Great service, friendly staff!

I wish I could give them a 0! A couple of days ago I went to this location to upgrade a phone for my mom in law. They told me that there was a mistake and that I needed to do a payoff on one of the phones in the account. I called from the store to customer care and was going to process the transaction. The manager (apparently new) came out from the back and complained that he was doing other things in the back, and mind you we’ve been waiting for almost an hour at this point. He was really rude, said that the guy that took my payment had “no idea” where the payment prior to that visit had gone. Then he says that the payoff of the old phone was taken care of, and I was willing to do the transaction of the current payoff. Then he said that I owed him 8 monthly payments for the phone I wanted to upgrade, the same phone that was already paid off. I mean, you’re really an incompetent fool to try to pull this, and charge us for things that were already paid off. Also, how can you try to pull this with my mother in law? Crook, that’s what that manager is. I hope he sleeps well at night. I’ll never go to this location again, he should be fired. It’s a shame because the employees are usually really nice and effective. Never go here!

Top-notch help here during a very busy Christmas rush. Many thanks to Zach who was helpful, offered me several options to make sure I got what I wanted, and told me to call him if I ever needed anything taken care of. Ill be a return customer.

Zack was wonderful. My wifes cell was dead so he helped us with a new one and updatedThe information to get her going again. A very pleasant experience. Good job.

My experience with this store was exceptional... I met the manager Eric and associate Zach.... This team went above and beyond with there customer service and professionalism.... If i could refer everyone to this store i would... I hope everyone uses this store for their cell phone needs... I never really wanted Att service but now i do because of the people here..Way to go...Gail Lee

Always my goto store. Always friendly and up beat.

Knowledgeable, friendly, and professional staff.

Going with a mixed review here. Our bill is always correct - no surprise chgs. In-store service, however, is lacking. We asked about the kids version watch/phone/tracker. Their answer was for us to go home & contact customer service ourselves as they use to sell them but thought theyd quit. They couldve made that call but chose not to. The next episode was about call ghosting. I was perplexed at my phone getting a call from ME!! I went to the store - they told me what it was & not to worry about it! When I told them I WAS worried about it they told me to Block the number. I tried while standing there but it didnt work like normal call blocking. I asked them to do it. After a couple tries I was given back my phone & told not to worry about it. At home I did figure out how to do it myself. Also, This store is always understaffed so plan to be there a while.

This store is the best when it comes to customer service & care. They always have the time to help and always make you feel as if you were their only customer.

It was helpful experience. I love my new phone!

Went in to get a phone, spoke with the guy that claimed to be a preacher. He wanted to talk more about his church than phones. It dont matter if you believe in Christ or not, you should be talking to me about phone not church. It was quite an awkward experience, I would recommend going to the store on Haywood Road, such a better experience!

They have an employee there named Michael. He knows all the answers. If I have something with my phone that i cant seem to figure out, he will have the answer. Super friendly.

Very nice workers, always helping people out and making sure that they can work the current promotions to each customers needs. Only issue is during peek hours you may wait a minute, they try to work with multiple customers to get you in and out quickly, but they simply need more people. Maybe a few part times.

I had a horrible experience today. I had got a sim card yesterday from AT &T and for some reason it was not working on my phone so i went back today and told them it was not working and he said it might not be compatible with my phone and possibly because of that. I requested for a refund which was rejected as they dont give refund so i asked them what can be done so he tried to see whether I inserted the sim correctly and pulled out the sim card holder and broke that as well. I luckily had a second phone and tried the sim in that but even then it was not working rather than apologising for my broken holder he just went off saying there is nothing he can help me with and to call customer care. He was extremely rude, broke my sim card golder which made my mobile unusable and did not even apologise. I did not give a 1 star because the customer care lady was really nice and guided me through on what to be done. Also to note when the custome care requested him for AT & T ID he literally blasted here for talking too fast and not listening to him carefully.

I went in and had an upgrade done. I worked with Eric and DJ. They were very helpful and showed me all of my plan options. They were efficient with my time and with activating my phone. Thanks Eric and DJ!

Will not return to this store. Manager was very rude. One guy was carring around a football. I asked why. He said it was something to do when they were not busy. I expect store personal to be adults not a bunch of kids. If you need a good AT&T store look elsewhere.

This Taylors location very unprofessional there was an African American young lady very rude Talking to the up volume of her voice she was just not helpful if this is who AT&T choose to employ our people like this they will continue to lose business I have reported this to corporate I have been a long time customer but I will never visit the store again till they learn to hire professional people She refused to even look at my phone

Ive never had a problem with my plan with att, but please please make sure your associates KNOW WHAT THEY ARE DOING before you put them on the floor to help people and answer the phones. Really pisses me off when I call and the dummy on the line goes humm yeah idk

Radd is extremely helpful

Great service and great people. They were very informative and let me know what I have to look forward to.

Great services services crystal the assistant manager is amazing and took careof all of my needs even though they were full and I didnt feel rushed

GREAT STORE!!! Staff was friendly and very knowledgeable. They have a good selection of accessories available.

I had a great experience. Associate Josh was very friendly and helpful.

Service help was very good.

Tried to unlock a phone that I own and customer service said they would have it unlocked in a few days. A week later still locked and customer service then told me they couldnt do it. The store was no help whatsoever. Switched carriers after that.

Pushing to make a sale and didnt have best interest for me use the Greenville store and speak with toby he did what was best for my interest and saved me alot

Loved my visit to this store. this is the only AT&T I trust!

Service was quick. Look for Brandon with blonde hair. Extremely honest helpful and not pushy at all.

They were helpful but there was a bad smell in there. SUPER sweaty.

John was fabulous - knowledgeable, patient, and very helpful. We will continue to use ATT and this store for both our business and personal wireless needs.

I went to the AT&T store located at 640 Wade Hampton Boulevard, Taylors SC, 29687 an attempted to make a payment on my AT&T wireless Internet account, around 5:00PM today. There were two male staff working at this time and they didnt greet or say a word to me when I entered the store. I sat down and waited for them to at least say we will be with you shortly at least. Even after I waited 12 minutes they never said anything. I got up an exited the store without paying on the account. This isnt the first time this has happened at this same location. My next step is to switch to Charter.

Great staff. knowledgeable and courteous

Had to exchange a power cord only had for a few weeks. I was not happy at the hoops I had to jump through to a power cord that had the longevity of a gnat. Glad I kept my receipt.

Great well trained staff

I love my cell phone they help me alot

The reps were so polite and helpful. You have a great team.

The girl that helped me was not friendly... seemed like it was a hassle for her to help me pay my bill.

They are usually busy in this store, do just be prepared. The manager, Eric is very knowledgeable and helpful. Just a suggestion but with the long waits, you might to put in a coffee maker for the people. I have never had any problems in this store and do all of my att business there.

Typical AT&T business, except this staff cares about their customers. They addressed all of my questions about internet services. AT&T website database was down - could not address availability.

Very helpful . Love the new phone

Eric and the staff are great no better staff their are all very helpful

Had to return Uverse unit. To learn have to use UPS or FedX. Waste of time.

Great service from Brandon. Very honest and quick experience.

Did not to get sign on and did not get the acct number changed for auto pay could not get anything accomplished

Super helpful every time I go into this store!

I had such a experience with Samantha today; I was trying to get a last minute Christmas gift for my daughter and she went above and beyond to get me exactly what I needed! She was amazing!

Absolutely wonderful staff at this location!!!! Spent several hours on the phone with their 1800 customer service with no help at all!! Was in and out of the store in about 30 mins with our new phones!!!!

Where do I start. My wife, daughter and I switched our phones from Verizon just to have one bill as my internet and tv are with AT&T . Big mistake.... What we were told was total horsecrap . 3 months and still dont have the discount from them (employment) . We dropped insurance on one of the phones and am still being charged for it. Ive been told that my bill would go down to where they said it would be, but has still been over the quote. Thats before taxes . They give you 14 days to return their phones an cancel their service but take 30 days to send a bill that is double what they say its supposed to be. The manager gave us some credits and made changes in his computer to fix our bill. Of course the next month the credits and fixes didnt show up on our bill. I deducted the credits I was due and paid my bill. Well within a week I was receiving text and letters with cancellation threats. 4 months and still overcharged. I think I will take the 3 phones to the store and drop them all together. Going back to Verizon is a sure fix and my only option.

Eric is wonderful.