ABSOLUTELY WONDERFUL! I really enjoyed buying several major appliances from FRANZ at AMERICAN FREIGHT TORRANCE! He sold me a FANTASTIC Oven, an ULRA COOL Refrigerator, and a HIGH TECH Dishwasher, all at a fraction of the cost I would have had to pay anywhere else. American Freight is even BETTER than the SEARS OUTLET that it replaced. FRANZ made sure that everything I bought was in excellent condition, and he provided me with all the right accessories I needed for installation. He scheduled super quick home delivery, and those delivery guys were great, too! It was one of the most enjoyable shopping experiences I’ve ever had. FRANZ really knew a lot about the units I purchased, and gave me excellent advice choosing them. It’s no wonder he is the manager of the TORRANCE location. He followed up on the scheduled delivery, and FRANCISCO did a great job arranging the delivery as well. These guys are real PROS and they seem to love what they do. Anytime I’m in the market for high end appliances, I’ll check with AMERICAN FREIGHT first. I look forward to buying furniture from them in the future. I’m completely satisfied with all the great new appliances I bought!! THANK YOU FRANZ!

Selection is very limited, but they do get weekly updates to their inventory. I was helped by a gentleman named Fransisco who was extremely courteous and of great help when selecting our latest refrigerator. Their delivery team was super kind and very efficient.Overall very happy with my experience here!

2 stars however, should be 1 or none.Reasons being; poor customer service due to negligent and incompetent staff. I originally purchased a Samsung Refrigerator online. Upon arrival in the U-haul, I was informed that the refrigerator wasn’t available and hadn’t been for sometime. Also, that online salesperson was supposed to call & had departed for the day.First Red flag…Then I decided to compromise for a “lesser” fridge to only get the floor model that the new sales person clearly said they don’t sell. My only reason for compromising was because my refrigerator had apparently died earlier that day. Too only arrive home noticing it was the floor model and didn’t have a power cord.Second Red flag….This experience has been a total inconvenience, especially having 2 refrigerators in my house now, aside from the food that I had to dispose of. So, my 2 star review is in hope of reconcile. It has been a week as of today, I am disappointed with the Dereliction of responsibilities.

DO NOT ORDER FROM SEARS OUTLET. I ordered a New Out of Carton gas cooktop from them, it looked great and free from any damage in the pictures but when it arrived it appeared as if it had been thrown around during transit. Likely their freight carrier PILOT FREIGHT SERVICES is to blame as they left it outside my home and did not allow me to decline delivery. Deep scratches all over the unit, gas valve complete broken off, and all burners and grates were displaced and some missing.

Very cool place with friendly and knowledgable employees specifically a gentleman named Franz!!!!! Ask for him when you stop in for a professional and courteous shopping experience you wont soon forget.

Absolutely awesome customer service! Francisco & Sayed we’re extremely helpful & patient with us! Thank You Thank You 😊

The customer service was great, the couch I wanted that was on display was out of stock and it had sale6 sign located in the store but didnt have any actually couches starting at that price

Easy in and out. Great selection and fantastic prices.

Zach provided exceptional customer service, from the time I entered the store to my final purchase. He greeted me at the door and showed me items, patiently, that were as requested. He was very knowledgeable about the products, policies, and procedures. I am definitely going to return to this store. Thank you for a great shopping experience and Truly Appreciated.🥳👏🏽👌🏽🎉🥳

Zach was super helpful in selecting a refrigerator and setting up delivery from another location. Also very patient and pleasant while my roommate tested out every single mattress on TikTok 🤣

Good selection of things.Kind of slow service, the salesman who helped me of the purchase of a dryer said he was going to get someone to help me to load the dryer never followed through with it and he had me waiting for about 45 minutes until a nice saleswoman saw me and helped me

WOW! Why go anywhere else. Go ASAP and get a amazing deal! Syed and Carlos helped us get our New dryer and with all the extras for a fraction of what big box stores wanted. I will never go anywhere else for home appliances and furniture the the best at price,,customer service and variety of choices hands down! Thanks to you both for all your help!

Jessie and Syed were extremely helpful. They were very patient and answered our questions. We were able to walk out the store with all the information we needed to purchase the correct items. They explained the delivery process and what happens after the transactions. They were very friendly and understanding. We definitely recommend this location, as well as Syed and Jessie, to help you find what you need.

Good prices for the appliances

The delivery guys are awesome Aaron was do very helpful and very kind. Id give him a job any day. Good job Aaron.

The staff was very personable. However, the selection was limited.

Really bad they advertise a product they know you are coming and item is sold they show more expensive item. Dont waste your time!

Nice place but the prices seem to be the same as the ones at Howards or Best buy. Some items were discounted but non of the items I wanted.

Honestly really bad experience. ☹️ I was excited when I ordered a large item online to be picked up in their store because it was a great price! I ordered it 8 days before we needed to pick it up, received 2 confirmation emails, and they charged my card. I called 2 times on different days to give them our order number and make sure it was ready for pickup, both people said come down anytime. It was a large item and I live 30 miles away so obviously had to rent a truck to go pick it up which is no problem except when we arrived it took over an hour of them searching before telling us they didn’t have it. The staff was nice and things happen sometimes which I understand but they didn’t have anything slightly similar to the item we ordered and they wouldn’t give us any deal on another stove or offer any other options. It was kind of like “well they refunded your card” and that was it. My circumstances of having to spend money and time on a truck and travel to get it are not their problem but 2 different employees on the phone told me to pick it up so it was really inconvenient and a waste of time and money. While some employees were searching for the stove on the floor someone made a comment about how unorganized that place is and talking about how nobody does anything right so things get messed up all the time. Also worth mentioning that when we were waiting there were two other customers I overheard having similar issues, either couldn’t find it, misplaced, etc. I’ve never written a review on here before but definitely be cautious if you shop here. If you do shop here I would probably suggest going into store and buying whatever they have on the floor because their online order system is clearly not working so well.

It is what it is but hey, clean, well ordered and nice staff. Nothing but these are refurbished or slightly damaged so didnt expect a complete inventory either

Zach was very helpful and efficient. He was very patient with my selection and helped me with the process! Highly recommended this store. Very reasonable prices and nice things.Everyone is lovely.

I bought very expensive mattress from them in November by December l was having problem with a ridge going across the entire mattress l called them told them of the defect they told me its a by as is and l just paid over $1000. And no satisfaction dont buy any thing that you cant take back. They dont stand behind there product, they are not Sears

Great customer service. Very professional. I left happy and Im definitely coming back if i need anything else in the future.

Feels like a dungeon, very few people working so we couldnt find someone to help us, and very low inventory. Wasnt worth the trip to Torrance.

Was very helpful and very patient with me. So if you need a good sells man. Zach is the man. Thanks have a blessed New Year.

Purchased a Refrigerator from the scratch and dent department. The refrigerator drawers were broken never thought that would be that law since it was all wrapped up. I was told I need to purchase and replace on my own. Brand Frigidaire.

Didnt have what I wanted. Left contact information for a call back on items that they were expecting and never received a call.

Good prices but they never answer their phones or return emails.Bought a refrigerator and paid for delivery but the delivery date was to far out so I picked it up myself. Forgot to bring up the delivery fee while I was there. Tried to call back they dont answer. Emailed the company and still no response. Wont deal with this store again!

We had a great experience Denise went above and beyond to help... I will definitely be back

Denise was wonderful very helpful when out of her way to make us feel comfortable and happy

Minimal selection. You might find what you need. You may not.

Customer service was great. I bought a stainless steel refrigerator and stove. Under$2000. No dents.

Zach was awesome as well as very helpful and efficient but most of all friendly... It was nice to receive customer service with such politeness....

Purchased a washer and dryer set from here and was the WORST EXPERIENCE EVER! $75 to deliver them which took 2 weeks. They arrived and the dryer doesnt work. I now have to take it back myself and bring the new one home myself because the manager wants me to pay ANOTHER $75 for this exchange. I had 48 hours to return item if not working, I went back 8 hours later and she didnt care at ALL. Worse manager ever and the customer satisfaction is a NEGATIVE ZERO! WILL NEVER SHOP HERE AGAIN! ALSO, there was two dryer that had dead roaches in them and they knew!

Their employees induce you to buy extra, in fact the item come with one, warranty. promised it could be cancelled later. But you never get it cancelled! They fool you, even just hand up your call. Dont buy anything from them. They even sell you item with obviously major defect!!

To be an Outlet, their items are high! You can get some items when they are on sale other stores.

I found the fridge I needed easily and a great bargain and it was delivered impecably, I just wish there was better attention at the store. Thank you.

Dinged but price cut for it! Lots of selection, fridge, dishwashers, stacked washer dryers, regular washer dryers. My new go to source!

Not worth any money you think you might save!!!After spending an hour at their Santa Ana location, looking around and finally deciding which dishwasher we wanted, we were quite upset to find out that the Bosch we picked out could not be purchased since it was not in their inventory. The sales rep apologized and said hes been waiting for months on several items that are on display for sale but he cant sell since they wont ring up on the register. What an absolute waste of time!Then, we asked the sales rep if there was another Sears Outlet that had Bosch for sale, where we could actually buy one. He said the Torrance location. He said they had a bunch. So, we drove through traffic and rain all the way out to Torrance. What a disappointing store as well. First of all, there were NO Bosch dishwashers for sale. Second, there was only one person on the floor to answer questions and ring someone up at the register. We waited 30 minutes to ask a question! What a horrible experience and waste of a day.Save yourself the headache and disappointment. Just go somewhere else and pay full price. At least you can return it if you dont like it.

I didnt see any amaizing deals at all here. I fact more expensive than retail! I will say they have specialty sizes for appliances. Which is what i usually need.

No service and when I asked a basic question about the inventory, the cashier was clueless. I was told to sign a sign-in sheet, after spending 30 minutes in the store. They should have a sign saying to sign the sheet. When I was shown the sign-in sheet and saw all the recent names, I said that I had already been there a while. Another cashier butted in and rudely said that she had been announcing it all day. I had not been there all day and I did not hear an announcement while I was in the store. The only thing I heard was a low, static sound that had me looking around trying to determine where it was coming from. I left with my money. That was about a $4k and possibility more loss for them.

Customer service very good In quality furniture

Real kind ppl. Above and beyond. I was looking for a deal and got a steal. Lol

This is a nice outlet store with a large selection of different items

Needed a dryer ASAP and Carlos was knowledgable about the products, friendly, helpful, enthusiastic, had a great sense of humor, and funny. Made our decision easier.

I thought that this place has a good prices, but nooooo... This place has prices super high and there are not new things. The appliances are with defects outside and they have prices like new one. Actually, I dont like it. But they have good things too so you have to go and buy if you have the possibility

Zach was very helpful and efficient. He is an awesome worker and very friendly.

Sales associate Jayson was very helpful. Very direct and gets you end and out. I got great service and will look for other appliances to by from there

They were very helpful and just down right beautiful

First choice for any appliance needs I have. Great selection, better prices, and supreme customer service!! A must if you are in the market for any appliance.

They are good people and very helpful! Freaking great prices.

Not enough help. You have to wait too long for somone to help. I have purchased from here before but the prices have gone up. I liked it better when it was sears outlet. The products on the sales floor are damaged and used and the prices do not reflect that.

Got hooked up on a fridge. Fridge was like new and was cheaper than what I seen. Got help by a Manager Eman and Hallie. They were super helpful and gave good service

Needed a dryer ASAP, stopped in today and took a look around, found the one I wanted, went up to the front counter and Jay was quick to help and was AMAZING! She took me back to the dryer I was interested in and gave me a run down on it and answered my questions. She was soo nice and easy to work with!Got rung up and was out the door in less than 15 minutes.Aaron was awesome as well, he helped me load it and was super nice and helpful.I had to come back because I needed a different connector and Jay and Aaron (and manager I believe) helped me get everything in order and I was on my way in no time.Dryer is finally hooked up and I’m a happy camper!Thank you Jay and Aaron!

The store itself is great, prices and good selection of some appliances, the two gentlemen working moving in/out heavy items should be at front providing the quality of service/assistance to customers, front line employees are zero customer service oriented, shame on them and who ever is to direct them to what part of their job requirements are.

The customer service is very poor and the waiting for help is awefull

Lawrence the store manager was super friendly and hopeful today. Came to save money on a fridge, which our family did but was able to get a nicer fridge that was more than we expected to spend but, with their payment plan we where able to get it. Check out it and see Lawrence. Did know about this place til this week but was worth it

This store is awesome. Im a repeated customer and the customer service is great. My experiences have been overall 5 stars. Emmitt is one of the great guys there. He is beyond helpful. I would recommend sear outlet if your are looking for great buys and great customer service.

Came needing a mattress like yesterday I have family members over and most location do not stock these items to take it home. I was literally in an out of store in 10mins with a queen mattress. Price was average but was quick service by cashier and even faster loading it up by the pick up person. Sorry I am bad with names and didnt get their names it was on 1/8 in the morning

Great Place to possibly find a household appliance at a discount

Many appliances, stoves, washing machines dryers,and furniture. New, with cosmetic damage. Somewhat pricey.

Very good prices. Very good customer service. Will definitely come back to purchase more from this location.

The outlet mostly consist of major appliances. Most of them have a scuff or two but the working conditions are great. The item range from open box, to floor models to returns; because of this the prices are lower than anywhere else. If you go on a holiday or black Friday youll be able to find their items with additional discounts. The staff is friendly and will help you load the items. This place is definately worth a look if your shipping for appliances. Check out the website for a decent preview of what youll see.

Use to be the sears outlet, They have great deals on all appliances and furniture.

The staff is great answers questions with intelligence, and concern the manager now thats a different subject. Had to inform him he need to take a customer relations class..

Great service!!!! Emmett & Jay have so much patience, we had plenty of questions. They are very knowledgeable of the appliances in the store.Great experience overall. Awesome deal as well.

The Torrance Outlet store is the fourth one weve been to in the last month, and it is, by far, the best one! Clean, organized, and large. Easy to get to with ample parking. A+!

Great and friendly service. Easy process from beginning to end. Everyone was very helpful. Thank you for answering all our questions with such patience.

They are a RIP off. You can find the same items they sale much cheaper elsewhere.

Not bad with the selection but their prices have definitely increased. And taxes are crazy high. Unless you have at least 600 dollars to spend. You shouldnt go there. That price does not include the warranty either.

Not too many items u mite find n outlets stores. Very limited. Some good tools though

A whole bunch of a dont haves, why your store empty at a grand opening!! Needs major adjustments if it wants to remain open, I was very dissatisfied with the whole experience.

Really good service got a fridge and stove for a great price. Worked with a few different associates but all were good and nice. Happy with service.

Found the right price items been looking for . And great discounts. Nice salesman was very helpful. The place is very clean and easy to walk through. Great location with ample parking.

NOT CLOSED.... JUST MOVED.Great deals. Great service. Josh, Joe, Patty and Maria are awesome. Amazing help with products and even with a return we had. This will always be my first stop for beds, appliances and tools

Bad customer service

HORRIBLE customer service. When we walked in there were two employees talking who completely ignored us. When they finally assisted us they didnt answer any of our questions. And while we were waiting there was a man who literally fell asleep from the lack of service. He woke up and he still wasnt helped. There was an employee named Lawrence who is very nice but kind of clueless. However the other employee was no help at all. All in all, Lawrence needs a raise and more help. On another note, this place is a scam. We wanted to purchase a stove for $389 and upfront it was $142 but then for the next 12 months we have to pay $104. That is highway robbery and they completely SCAMMED us. Dont go here if you want to save youre money.

Sale associate was really nice and help my dad out getting new fridge and we got it delivered today. Thank you

I purchased a new refrigerator, washer and dryer and mattress from this store and was extremely satisfied with my purchase. Emmett and his team provided AMAZING service and answered every question my husband and I had about the products and delivery. We will definitely be returning customers. Thank you!

I recommend this outlet.. Theyre very knowledgeable about the things, they carry in their store! Jay helped me out, she was very polite, and she loves pens, just like my granddaughter 😂😂

Minimal amount of people working, lots of waiting around

They had some great buys but they need more help for the customers. When I was there it wouldnt have hurt to clean the place up some.

I purchased a washer and dryer from this store and was offered an extended warranty. I appreciated the honesty and effort to find a matching unit from the guy Eric. The store has a lot of useful merchandise and reasonably priced.i would recommend to anyone based on my experience.

The sales associate was personable and was interested in your selection and the prices were also a good price

Dont bother. Their priority is leasing appliances and furniture.Impossible to find anyone for assistance.

Every time weve come here, about 4 times in the last month....all the sale associates have been helpful. We had a little issue with delivery, however; the management made sure we were taken care of. Very personable, which is nice when you are new to town!!

Spent 450 bucks on a fridge here Whirlpool stainless steel its only been 12 months and the fridge party is broken it wont keep the food cold the freezer works though but it makes a weird noise. Been taking good care of the fridge well kind of wondering how this thing is just stopped working and even though a scratch and dent to begin with Im really wondering if somebody had been using it for two years prior and then returned it and it was some sort of refurbished item that have been sitting around for a long time at someones house. Why pay $400 for anything thats going to break like that usually afraid youre supposed to last at least five years not worth it dont buy it theyre probably not going to return it oh keep in mind spent two hundred bucks on groceries to probably all going to spoil why least half of it thats in the fridge very disappointing to during the time of the covid-19 it was very difficult to get groceries had to wait in line for a very long time just to see a big puddle on the floor of water in the frigerator is not working dont know what me and my family are going to do for food or very limited on income thats why we are shopping there to begin with I guess this is a company likes to prey on people that dont have much money.

This is my personal experience with this location. Horrible customer service.as well as defective merchandise.i would not recommended anyone to shop atAmerican freight..

The woman that helped us, Hope, was amazing! She totally knew her stuff and was extremely accommodating and knowledgeable. We also spent significantly less on our washer and dryer here than any place else!

Amazing! Patty was so helpful. We were looking for a washer and dryer pair, she went up and down the aisles until she found the perfect pair for us. She was kind, patient and very personable. I would shop there going forward. Great prices and great service.Thank you Patty.Sunday Rodriguez

Fantastic prices for floor models. If you dont mind a slight scratch, you can save over 40%.Do yourself a favor and ask for Bria, who is one of the sales associates. She was amazing! Not only was she very polite and patient, she knew her stuff and when we were purchasing our 4 appliances, she very diligently reviewed every detail, found a way to save us extra money, and made sure we had all of the right hook-ups. When I called two days later to reschedule our delivery, I was happily surprised to get her on the phone. She remembered us and took care of the details quickly and easily.Were a fan of the prices, selection, and especially the service. Bria deserves a raise for her excellent service- if you cant give her one, she at least deserves a cookie :)

Didnt find what I was looking for. But Ive had some great experiences in the past.

No selection, high prices.. no help

Manager and Crew were all very helpful and professional.....

Bria, Lawrenece and Regina were all very helpful, courteous and helped out a great deal. Bria was great at explaining everything at checkout and made it a very pleasurable experience and was very friendly. A great experience at a great price!!

All new models of washers ... too expensive for me 😞

Shopped for a fridge and thought prices would be lower. Was disappointed. They have other things (furniture, etc) but just didnt get the urge to spend my money there. Didnt have many white fridges in stock. Mostly all steel color.. ☹

Super helpful staff tonight. Glade to help them out. They always help with purchases

Worst experience of my life. If you decide to ignore the negative reviews and save a buck, here is my advise:Do not trust Eric, he is a liar and will say anything to make a sale.Do not trust Susan. She will also say anything to push you off to someone else.Do not trust the tested and working slogan, it is a lie.Here is some more advise:You will not, actually, be saving a buck or two at all...Other companies, like lowes or home depot, offer free shipping. This place charges $70+ for shipping. After what you spend on the shipping charges, the brand new fridge from an honest retailer is the same price as the used and potentially broken junk from Sears Outlet.I will not go into my personal experience. Im sure you can tell its not good.-Rob

Been meaning to take time and show my appreciation and gratitude for this place last week. We just finish moving in. Anyways back to letting people know of two individuals that stood out and truly provided great customer service. I knew what I was already looking for but I had a few questions regarding two different models. So I started walking back to the front to seek help when I came across these two individuals I think they were twins. I noticed that these two Hispanic girls were busy and working so I decided to continue to the front desk. After feeling like I got rejected at the front desk I started walking back to my wife. When I pass by these two twins one of them notice and volunteered to help. These twins were able to answer all of our questions. At the same time they were professional about it. I would definitely return to this place due to the fact that its hard nowadays to find great customer service.