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Chapman Acura
4600 E 22nd St, Tucson, AZ 85711, United States
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Chapman Acura
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Th
Review №1

Chapman has a reputation statewide for quality customer service. Their staff is professional and courteous. Beware of the parts department--you cant leave without buying something. They have so much cool merchandise.

Br
Review №2

Back in July 2021 we went in to Chapman Acura after looking online on at one of their used vehicles. It was a 2007 Toyota Avalon. We got there and met with David Valenzuela who we had previously talked with to discuss what we were looking for. A fellow co worker had him a sales rep and recommended him to us. We get to Chapman Acura, we test drive the Toyota Avalon, Negotiated a price, got approved, signed all the paperwork, went home, took a nap, ate lunch and got a call only to find it out it had already been sold the PREVIOUS Saturday. False advertisement!So after all that mess, we decided to test drive a 2012 Toyota Corolla. Come to find out, we cant test drive it because they have the engine all tore apart due a check engine light being on. So we sat in it to see if it would even work for us. They ended up putting a newer engine it which took over a month for us to get the car back. They did give us a rental which was appreciated.Now, since August we have been trying to get our license plates. My husband has called and talked to David several times and he just gives him another temporary. I have left 4 messages with Patrick who Davids supervisor, and the general VM (cause no one answers the phone) and I have NOT heard back from anyone.We are so done. We just want our license plate please and be done with Chapman forever. This place is ridiculous. They really dont care about their customer. They have MAJOR FALSE Advertising! Terrible customer service. Dishonest and NO INTEGRITY.Will never recommend this place to anyone.

Ki
Review №3

I love my car!! I was pre approved for a loan, but they found me a better interest rate. The staff is kind, helpful and honest. No pressure at all!! Check them out! Chapman came highly recommended by my daughter. She was right. Great value! Thank you, Fabian and Norman!

Cl
Review №4

The agent Rene was very helpful and friendly. I took my vehicle in for a recall repair and Rene was the only person that greeted me and apologized for the wait. The only reason I am giving this rating is because I didnt really feel comfortable nor welcomed. The wait time was long, no one offered water or a chair and for the most part it seemed like everyone was in a bad mood.

Do
Review №5

Went in with a specific vehicle that I was interested in, got the one I wanted. Everyone there was very friendly and very professional, and no pushy sales people. Very pleased with my visit, and will definitely be coming back in the future. Greg was my sales person

Ch
Review №6

Took my vehicle in yesterday for an oil change and tire rotation. I got a cup of coffee, sat down, and before I could even get comfortable in the waiting room my service was complete. Close to 30 minutes in all. I could not believe the speed and thought perhaps this was a joke, An oil change and tire rotation at a DEALERSHIP this fast??? Thats exactly what it was. So great service from a friendly staff who I can clearly see work as a team. Thank you!

Ad
Review №7

Easy, informative and fair on pricing with excellent customer service on the vehicle we bought.

Ja
Review №8

Sales team is great BUT the services team is horrible. This is the third time I have had my Acura serviced and every single time I am told I can not get a loaner vehicle. They never want to help the customer. On multiple occasions things have been passed to me to do that should be their job. “You can call Honda and ask for a loaner car,” the man told me. Uummm sir, why is that my job when you are the same company and you are servicing my car?They only start to be nice when you call the GM, which I have had to do before. I will NEVER buy another vehicle here.

Jo
Review №9

I wouldnt buy from this dealership again. Im pretty sure they sold me a CPO car that wasnt actually certified - and they had to cover for this after the sale. They lost paperwork, they asked for more money 5 months after purchase, they took months to get me my Acura finance paperwork, and months for my plates to arrive. This dealership is shockingly disorganized. Mr. Chapman needs to do a review of this place. Shop elsewhere.

To
Review №10

Business must be good, because I spent 10 to 15 minors in their lot and nobody even came out of the office. I finally just left without anyone ever coming out.If a dealership cant even greet you, I doubt their customer service is any good. Im not going hunting to find a salesman.

La
Review №11

My husband has been researching SUVs online and found one at Chapman Acura that he wanted to check out. Eddie Rush greeted us, helped us find the specific car (bringing us inside to cool off and get some water first) and also showed us other options. He was super nice, helpful, and not the least bit pushy! Honestly, we liked him so much, we were extra disappointed that the Acuras ended up not working for our needs - we would have liked to purchase from Eddie.

Al
Review №12

I went to Chapman Acura and was help by agent Kimberly Peters. She was very helpful, kind and professional!

Pe
Review №13

Rene and the team made the service process very seamless and easy for me!

G
Review №14

Always excellent service and no price gouging. I trust them completely.

Ta
Review №15

Kimberly Peters went above and beyond to help me get the best deal.

Le
Review №16

I took my car in for repairs. They were out immediately to greet me. Took care of the issue, and got my car back to me quickly.

V
Review №17

We were referred to Ms. Kimberly Peters back in June after we got the itch to purchase another vehicle from Chapman Acura. It had been 12 years and we were looking to get something to accommodate our growing family. There was a certified pre-owned 2019 RDX A-SPEC that we’d been eyeing, but the price was beyond our budget. When we met Ms. Peters, she was very friendly, professional, comical, knowledgeable and (most importantly) patient. We played around with numbers and decided to wait. As time passed, she would often check-in to see how things were going and provide updates on special pricing. We greatly appreciated this including the fact that she was sincere in wanting to see us get the right vehicle at the right time. Well, we finally made the decision to purchase the RDX A-SPEC over two months later! The process was smooth and exciting, plus we didn’t have any buyers remorse! Ms. Peters and her colleagues, Jaime Garcia (Sales GM) and Nariman ”Norman” Azizi, are all class acts. Their work ethics are on par with the excellent reputation and reliability of Acura. Again, thank you for helping make our purchase a wonderful and pleasant experience!

mi
Review №18

Outstanding service, details about car, test drive & sale. Very professional & helpful.

An
Review №19

They truly were awesome. We dreaded going in to the Dealership to purchase vehicle, but because of availability we had no choice. All that being said we started off by seeking out the Sale Manager Jaime and he was kind and Professional, even thanked us for the opportunity to work for and with us. He connected us with Kimberly from his sales staff.The experience was nothing less than outstanding. The entire process was low pressure and Kim just listened to what we were looking for, gave us options, and remained patient through out. If your looking for an a vehicle I would highly recommend giving them an opportunity to help you with your purchase.

Je
Review №20

They use Lyft for complementary shuttles and they dont tip the drivers.

Ga
Review №21

Maricela and Justin were both SUPER helpful!

Ra
Review №22

*UPDATE*Spoke with the managers and received my headrests within 24 hours. I was in the office towards the end of the business day, and they were making calls to get things figured out while I was there. They apologized and worked quickly to get things resolved. They explained the issues that occured with getting the parts, which I appreciated. The salesman was not communicative with me, and had he been, I could have been more patient. But I appreciate the work they did to get this resolved.---They sold me a truck without headrests. I bought a truck the beginning of June, and asked about the missing headrests while signing. Was told yeah, theyre ordered. Should be here in two weeks. Came back 2 weeks later, and was told parts are taking longer to ship because of Covid. Should be here in 2 weeks. Come back 2 weeks later sorry still not in. Come back 3 weeks later, get told yeah, we had been waiting for another vehicle to come in with same headrests. My manager didnt want to order them, because of his bottomline. Well get them ordered this week. Get a text from the salesman on Aug 24, theyll be in this week. I show up on Sept 4, giving them ANOTHER TWO WEEKS for the headrests to arrive. sorry, we should have them in on next Tuesday.Thankfully, Ive not been rear ended in the 3 MONTHS Ive had the vehicle. It should not take this long to get simple parts. During this time, I ordered additional OEM parts from the manufacturer, and had them in a week.

Si
Review №23

So I met Nariman (The Sales Manager) several years ago when looking at an Acura. He was polite & easy to deal with. He had the vehicle we were looking for and had it ready to go when we arrived. Excellent process, great price & full disclosures. I would highly recommend Chapman Acura.

Ma
Review №24

We bought a used 2017 MDX a couple weeks ago that was near the end of it’s warranty window. We’ve been using the Acura dealership in Tucson for a warranty repair. Our service advisor Rene insisted on us taking a loaner while they figure out and fix the issue with our car. The service and dedication to customer satisfaction here is as good as it gets. Rene and the other service advisors we’ve dealt with have been extremely accommodating and helpful. Looking forward to doing business with this dealership in the future when it’s time for another purchase

To
Review №25

Totally changed my attitude towards car dealers. No BS, helpful, focused and did more than they had to.

Ca
Review №26

Actually went here for recall check on an air bag. They tried to sell me a bill of goods....told me I needed about 12,000 + repair on my Honda. I have a Honda garage that has taken good care of my car for many years.....so dont let them rip u off!

Je
Review №27

Best Customer Service ever! They listened and put me in a perfect car. Love it!

Da
Review №28

If I could give the service department a 6 I would. Every encounter has been excellent. Steve the manager instills customer focus in his responsive, courteous, customer advisors. Special call out to Rene’ over multiple visits and to Justin. I did not buy my Acura MDX from Chapman but the next one I will if sales is anything like the example of high standards set by the service team. Seriously, the best.

3
Review №29

Service advisors are friendly and knowledgeable, very pleasant to work with

Ca
Review №30

David Valenzuela was extremely helpful and professional in the purchase of our vehicle, he is a credit to his organization and it was a pleasure doing business with him.

Ma
Review №31

Worked with Greg Walsh on the purchase of a new Acura. Instead of feeling trapped at the dealership like previous experiences at other dealers. Greg and I texted and called until we could reach a deal that worked. It made the experience so much better.Greg was very knowledgeable on the vehicle, and answered questions in a straightforward manner. He was polite and a pleasure to work with. I would recommend Chapman Acura, and Greg Walsh to anyone looking to buy an Acura.

Ro
Review №32

Called for information on my radio they were friendly and very helpful Will take my car to them for service

La
Review №33

I cannot say enough about this dealership... from sales to service they are the best. They truly care about the customer and their needs. They are always courteous and professional. Joe in service is great. I would not hesitate to purchase another vehicle from them.

Mi
Review №34

I would recommend Chapman tjey are great to work with. Roman and finance were amazing!

Jo
Review №35

Came in to buy a car I saw online. Sadly it was unavailable. Fabian was great. Was a bummer I couldnt buy from them, but if you are looking for an Acura do yourself a favor and ask for Fabian...

Ir
Review №36

Great service

Ro
Review №37

They were very courteous and were exceptionally careful about disinfecting the car and keeping everyone safe at this time of the virus. They accomplished what I wanted and gave my issue all the attention that it needed. I even got a top notch free car wash!

Bi
Review №38

They were ready for us, We needed more work than originally planned, so the wait was longer than normal. The waiting area is comfortable. We have no come,

Je
Review №39

Rene was awesome!Jerry & Alison Mims

Ka
Review №40

My experience with this service department continues to be excellent. Staff is courteous and promt, and they take great care of my car. Thumbs up!

Ma
Review №41

Great service folks. Fair prices and honest evaluations of your cars problems.

Ji
Review №42

Mike is an awesome guy! He is a salesman who is very knowledgeable, and tries to put you in the best possible situation. He is honest and he is a man of integrity. We look forward to doing business with Mike again.And... We got a super hot car!!!

Sa
Review №43

You are awsom

Ro
Review №44

Fast, friendly service.

Br
Review №45

David and Patrick are the absolute best! They made the process so easy and smooth. If you are in the market for a vehicle definitely go to Chapman Acura!

Jo
Review №46

Great service and service advisors.

Sh
Review №47

I went in for an oil change and ended up with brake fluid flush, air filter and cabin filter change. These were the things that were due and suggested. When I leave there I am confident that I can get on the road and travel even months later. The atmosphere is always clean and inviting. The wait time wasnt very long. Thank you Avi!

fr
Review №48

We always get great service at Chapman!! Been using them for over 15 years.

Th
Review №49

I purchased a vehicle from them with the elite warranty package. After putting 10k miles on the vehicle I scheduled an appointment with them because after an oil change at brake max they notified me my driver side rear shock was leaking. When I called and told them they scheduled me a service appointment. I live 40 minutes away but work in tucson and when I got off I waited for 3 hours for my appointment. When i came in they told me I need to make an appointment with oReilly Chevrolet because my vehicle is still under manufacturers warranty. I was upset and my time was completely wasted due to their incompetence. They could have simply told me that before scheduling my appointment with their service department and coming in.

Br
Review №50

Very nice people and the service went as good as I could have hoped for. I will return but not to soon I hope.Brandon Gusman

Ro
Review №51

Excellent service. Most personable, professional staff ive ever dealt with! And was ready when they said it would be. Ill be back.

El
Review №52

Greg was really helpful. Explained the cars to me. Treated me as an intelligent person. Ultimately I decided on a different brand but Id go back to him for an Acura without doubt.

St
Review №53

Went in to buy parts, very courteous and polite employees . They still wouldnt let me have a NSX for free though.

Ca
Review №54

Usually have a really good experience here but today I got a representative for parts department who was the worst. Joseph seemed to hate his job and gave a bad attitude the whole time.....even gave an attitude when I asked about military discount (while in uniform). I hope this was just a one off experience as this is the only Acura thats close by.

Ri
Review №55

Great service

Jo
Review №56

Steve at the Parts Counter is knowledgeable and great to work with

Am
Review №57

Marco is the best car sales man, Chapman is lucky to have him. Very patient person, goes into detail while explaining everything at the time if purchase. The detail department not good at all!! Bought a brand new car, 2020 had streaks, scratches, (maybe from a dirty towel) and alot dried water marks. Never expected to pick up a brand new car looking like this from Acura. Always thought of them at a higher expectation. I was embarrassed to show off my new car to my friends and family, decided not to drive it off the lot and pick up when it looks clean. Very disappointed and surprised from Acura.

Ji
Review №58

Fast service with great sale price

Ny
Review №59

The people at Chapman Acura were friendly and helpful, and took the time to make sure I had the information I needed to make an important decision about my car maintenance. Any request I had was met with ease, and they even held onto my parking pass when I forgot it in my loaner car. Highly recommended.

Sc
Review №60

Excellent service and everyone will bend over backwards to help. I brought my car in for a warranty issue and was given a loaner car to drive while waiting on the part. The work was done well and I am extremely happy with the service I received. I would never go to anyone else for service. Thanks for all of your help Joe and Steve!

Gu
Review №61

I am giving this review a low rating although it would have been higher had the communication and more organized From the salesman to the sales manager they Didnt seem like they knew what they were doing or couldnt answer our questions in a professional manner but I gave it a 3 star because of the parts manager/service manager By the name of Steve G he was Great and very Helpful and Accommodating if there was more Employees with that work ethic above and beyond attitude I would Definitely return back to buy another vehicle in the future And I would highly recommend it. But unfortunately it seems they are more intrested in making the sale then truly caring about the Consumers needs.

Sc
Review №62

Worked with Connor in service. Added a AC diag to my regular maintenance. He and Hans found the problem, fixed it, and saved me a ton of money.Store itself is obviously well maintained and stocked. Honda store is the same way.

Ka
Review №63

Been going here >10 years. Wonderful service and always treated well. Joe is a superb service advisor with great attention to details.Wish administration would make half and half available for the coffee ☕. Powdered creamer has no place at an Acura dealership!

Ma
Review №64

This review is written by Susan Cohen whose Acura TL was serviced on Monday afternoon. Everyone in the service department was exceptionally courteous, and the routine maintenance on my car was accomplished in one hour. This was followed by a courtesy carwash which I appreciated very much, and a most efficient check-out process. Joe is a sturdy and re-assuring presence in the service department, and I know he will always explain any incidental car issues that may crop up and help to lay out a reasonable approach to future maintenance and repairs. It is a pleasure dealing with your service department. Thank you for excellent professional care.

An
Review №65

Recently purchased a 2001 mustang cobra from Chapman Acura.I worked with Greg Walsh who was very professional and courteous during the entire process. I had a great experience from test drive through all the paperwork and closing the deal with having to work around my schedule and coming in around 8pm. My car needed the brake rotors resurfaced and and a headlamp replaced but all was taken care of without any hassle or haggling. Thank you for such an easy and pleasant experience i would recommend him to anybody.Note: They do not have a return policy so just make sure you really love the car and have taken the time to research everything before signing.

Ma
Review №66

Ruben was very helpful, even though this is not my home dealership. Took care of the issue and had the car washed for me in less than 30 minutes! Excellent service.

To
Review №67

I am a native of Tucson and have been a customer of Chapman for over 13 years. I have be a customer of almost every dealership in Tucson over the years but have never had such a consistent and satifying experience as I have had at Chapman. I have purchased multiple vehicles and have family members who have also purchased vehicles from Chapman. We all continue to use the excellent service departments to maintain our vehicles at top level of performance. They are always super friendly and helpful. I would recommend them to anyone looking for a competent and capable dealership. Top Notch!

Tr
Review №68

Recently moved to the area from SC, i did my homework and knew what i wanted. My salesman Greg has been in contact with me for over a month before i moved out west and he went above and beyond to get the deal done. Manager Brandon was also a huge help and he also went above and beyond to make things right for me. I got the car i love and was extremely happy with the entire experience. Worth the drive from Phoenix to Tucson. Vehicle was detailed and ready to roll when i came back the following day.Thanks team, spot on!

Ku
Review №69

We made an appointment for oil change today. We expected to be there less than one hour, but ended up for more than 2 hours. The manager came to apologize for their mistake and waiver all charges (~$310 including 2 filters, rotation, oil change and 15k maintenance). We were really thankful for their quality service and knew why they can keep such excellent reviews.

Ar
Review №70

Was a very pleasant everybody was professional took the car for a test drive without a salesperson good deals will work with public

Rh
Review №71

Avi was extremely nice and helpful. She took my vehicle in immediately and got the work done within minutes. Thank you Avi and Chapman Acura!!!!

Ka
Review №72

This was my first car lot experience. Eddie Rush was informative, thorough and made sure to pay extra attention to what I wanted/expected and was able to help me pick the right vehicle for my needs. I purchased a 2016 Acura TLX and Dennya Ortiz walked me through the paperwork and made it all so simple! A couple months after my purchase I took my car in for a detail. The experience was AMAZING, they loaned me a vehicle for the day while detailing mine (the loaner was a pretty nice vehicle to ride around in and you didnt have to worry about filling the tank which was a DEFINITELY a plus!). At first I was not impressed with the exterior detail or windows, when they called for a quality check they made sure to have me bring my vehicle back for a courtesy detail and loaned me a vehicle again (Also a nice loaner lol). They worked on my TLX for TWO DAYS! When they called me to pick it up, not only did they do an excellent job of cleaning and detailing the exterior and my windows, they went as far as dyeing my leather seats and had my interior looking BRAND NEW! (Which im sure was what took them two days but the wait was SO WORTH IT) 10 out of 10 would recommend all my family and friends to Acura Chapman. Im still so in love with my Acura, Thank you so much Eddie Rush and Dennya Ortiz!!!!

Bo
Review №73

They handled my service appointment with professionalism and courtesy. Steve kept me informed prior to and during the visit. Kudos to the Chapman Service Team

Ka
Review №74

Having my car serviced is about as pleasant to me as going to the dentist. This was the first time getting my car serviced here and it was excellent. They were able to schedule me in the same day and got it completely done the same day which was great. Everyone was very pleasant.

Je
Review №75

Acura Joe Cassano is my spirit animal!! I don’t know what I would do without him. He is brimming with knowledge, expertise and professionalism. He is the reason I own and always buy an Acura from Chapman. The ease and peace of mind is priceless knowing that Joe will take care of everything. I walk in the door and tell him one sentence about any issue I am having and he knows what’s wrong immediately. He is the horse whisperer of Acuras. Best. Day. Ever. Thanks Chapman Acura!!!

Sh
Review №76

Great customer service! Process was a good experience. Car salesmen was outstanding and accommodating.

Mi
Review №77

Service manager was knowledgeable and friendly.I drove an hour from Oro Valley for a air bag recall issue.I also requested the SRS light be checked since it may relate to the air bag recall.When I returned 1.5 hours later, the service manager said they would need $140 to do the SRS diagnostic test.Hum??? Why didnt he mention that when I checked the car in.Ok! I can leave the car, pay the for test. Just give me a loaner car to drive home.Sorry, no loaner cars available.Really?☹️Not a good first impression for my first visit...

je
Review №78

I worked with Eddie Rush and for the record, I would do it again! Long story short, I got in a bad car accident in Phoenix on Saturday, and out of panic I immediately called Chapman Acura in Tucson to work with Eddie specifically. In a matter of minutes, Eddie was able to find the vehicle I wanted, give me a great deal, and prepare delivery/paperwork. Upon arrival, I felt like VIP, and I am more than satisfied with my 2019 ACURA TLX ASPEC!

Ke
Review №79

Great, fast service from friendly people who care about your experience.

An
Review №80

Don’t buy an extended warranty! Was told to think of it like a savings account, if I don’t use it I get it back, well I got very little back and Chapman Acura kept the rest! Now Dennya won’t reply to me E-mails! They pocketed $1500! It’s free money to them, what a rip off!

Mi
Review №81

Tom and Ashur gave us a good price on a CR-V, met some counteroffers from Mazda, walked us through everything about the car, answered all our questions, and were genuinely concerned about our satisfaction. I was very happy with the sales process and look forward to being happy about future maintenance services.

Sa
Review №82

I just had my 2008 MDX in for service due to an issue with the car battery. It was not evident, at first, what the problem was with my car but my service rep, Joe, did a great job of immediately putting me in a loaner car and went the extra mile on everything to assess the cars issues. I appreciated the help and the cost to replace the battery came out only $15 more expensive than the local Auto Zone.

To
Review №83

The trunk on my Acura RSX-S was stuck in the closed position. Since I live in Southwestern New Mexico, the most convenient Acura service is Chapman Acura in Tucson. I called a few days ahead to describe my problem, and to let them know that I was over three hours away in New Mexico. Steve, the service writer, pre-ordered parts so that they would be on hand, and we made an appointment for the following week.The estimate was pricey at about $600 due to the high cost of parts. I sat in the lounge waiting for my car to be completed, and Steve came in with some pretty good news for me. The existing parts were fine, but just had a plastic piece lodged in the release mechanism that had broken off on the hatch cover that had fallen down into the latch. I left happy after paying my bill of $75.00.I truly appreciate their honesty! They could have put the new parts in, and charged me the $600 as estimated, and I wouldnt have been the wiser. I will definitely use Chapman Acura service again if the need arises.

Wi
Review №84

I have had my MDX serviced at Chapman for over four years.I have always been completely satisfied with my service visits... waiting room is great, service department does a great job every time, and Joe and Steve are top service reps. I forgot to ask for new wiper blades during my last service visit, but they took care of it anyway. Their attention to detail is top notch.

An
Review №85

The service department went above and beyond to help me get my sunroof fixed under warranty while stationed out of country. My sunroof was sticking and they tried fixing it a couple of times but I had to move to Germany before they could complete the job. And although there arent any Acura dealers/service centers in Germany, Steve G. communicated with me via email and mailed me the right parts and instructions for a local Honda service center to complete the repair, then had Acura reimburse me for the labor costs. I couldnt be happier with this level of support. Thank you!

Lo
Review №86

Just in for an oil change and tire rotation. In and out in under 1 hour and left with a freshly washed and vacuumed car. Very comfortable waiting area. Quickly greeted upon arrival. Everyone in the service department is very friendly.

Je
Review №87

Kimberly was absolutely amazing! Very kind, professional and knowledgable. I am so happy I got to work with her.

Ar
Review №88

Chapman Acura went beyond and above working with me on an excellent deal/offer that I drove out from El Paso, TX to Tucson to purchase vehicle. If that doesnt persuade you to visit this dealership, then I dont know what else to tell you...Greg Walsh was outstanding at providing support in this deal. Thanks Greg.

Co
Review №89

The gentleman that took care of us, Ricky Soto, was very polite, listen and took care of our needs, explained why we are having service A1 and answer our questions very well. The service time was less then we expected it. :)

Ba
Review №90

As usual, they were wonderful. They made us feel welcome and very convertible while we waited for them to take care of our car.

Ar
Review №91

I always have a fantastic experience when I bring my car in for service. Joe and Avi provide top notch customer service. I will keep buying Acuras because it is a great car and impeccable service.

Ar
Review №92

We purchased two (2) new Acuras, at what is now Chapman Acura, nearly ten years ago. Chapman has maintained both cars exclusively. They have always treated us in a friendly, helpful way while treating our cars with care. The work product of the service department is as good as it gets and the staff have all been super. Years ago I left Acura for a Volvo. It took me less than twelve hours to realize that I would be a fool to buy anything BUT another Acura, since all four that I have owned were virtually trouble-free. The Volvo was promptly returned and I headed straight for Chapman.I highly recommend both the dealership and the product they sell. You wont be disappointed in either.

Ka
Review №93

Edit: soon before my warranty was up, I began having problems with my Acura sensors and was receiving errors messages. I had to take it to the dealership multiple times (a couple times a month for a few months in a row) and eventually do my own research to figure out what the issue was since they had no idea. Once that sensor was fixed, the warranty was up and then the air conditioning started going in and out before it went completely out right after warranty was up. Frustrated with all my trips to the dealership, I decided to trade my car in for a Nissan. I had planned on keeping the Acura for many many years, not just 3.I love my 2015 Acura TLX. I bought it brand new from a non-pushy salesman and have thoroughly enjoyed driving it since! I have only ran into 1 issue but it has been resolved under warranty. I would definitely recommend Acura and this dealership.

Ju
Review №94

I must say that I had the most wonderful experience with Chapman Acuras Service Department. The service staff goes above and beyond for my fine automobile. I feel that it is has been almost a personal experience for me and my automobile. I found the price for regular service and for repairs to be extremely reasonable. In addition, the work is warranted for up to 12 months! I am extremely finicky about the condition of my car and how I care for it. I personally paste wax every 3-6 months and detail my own car every two weeks. I would not place the keys of my beautiful automobile in any other dealer’s hands for work not even Honda.

Pe
Review №95

Kim Peters was fantastic to work with and for the first time ever, I didn’t feel like I was being taken when buying a car. I would recommend this dealership and particularly Kim when you are ready to buy a new or used vehicle!

JD
Review №96

The sales associate told me that the 2019 RX SUV the touchpad my parents could get used to. My parents are 65+ there is no way if I cant use it easily that they could figure it out. He kept telling me they would get used to it, it does not work at all like a mouse touchpad on a laptop or the touch screen on a cellphone or computer, so dont tell me lies like that when I know exactly my parents tech level and if they would get used to it. Bottom line dont argue with the customer. In cases like this the customer is always right! Would not recommend dealership to anyone who wants an Acura and wants to be told correct information.

El
Review №97

The service department at Acura has a great staff. Since the service on my car was at the 100,000 mile Service I could call in to request a loaner knowing the time allotted for the service was longer than a routine oil change. When I returned my vehicle was washed and ready to go. Thanks to Avi, Joe, and Steve!

Te
Review №98

Cars are in great shape, and great price. Compared to others. Friendly, and very patience. Work diligently to help u to obtain a car.

An
Review №99

This is my second time using the service department with Chapman Acura. I recently moved to Tucson needing to service my vehicle. They have been great. Pricing for service with the use of a loaner vehicle is fabulous. The people are kind and curteous looking out for my needs.

Ch
Review №100

Staff are friendly and professional! Good service overall!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:4600 E 22nd St, Tucson, AZ 85711, United States
  • Site:http://chapmanacura.com/
  • Phone:+1 520-445-4061
Categories
  • Auto repair shop
  • Acura dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–7PM
Offerings
  • Oil change:Yes
Payments
  • NFC mobile payments:Yes
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