I was supposed to have someone come out and set up a line 4 days ago. No called or informed me about anything. I had to call them and explain what was going on they rescheduled and no one showed up again. My patience is running thin.

Absolutely worst internet ever !!! I literally am currently waiting for the technician and he is 1 hour late ! If they think I’m paying, they have lost their mind . The pictures u see here are CONSTANT! I’m lucky if I have 10 minutes without it messing up !Every time I call, they tell me the same stuff !!! Unplug and wait !!! Do not get this UNLESS you literally have no other options ! You would probably get better reception if u stood on ur roof with an home made aluminum foil hat !!!!!

Went to trade bad modem for good one. Staff friendly and helpful. Took care of it promptly.

Very unhappy! They are over charging us!Promised us one “free” month.Sent us a bill in the mail saying we owe $9 on october 17th, went online to pay and seen it was $6 not due till the 11th of November. Tried getting in contact to ask why this happened. No response. Check back today to pay the $6 it now says we owe $57 and was charged with a late fee. Tried to call again to ask why we where being over charged and why they keep changing our bill and gave us a late fee even though we’re paying a week before the due date. And guess what. No response. Had us on hold for a hour Twice and hung up on us twice. I normally don’t leave bad reviews but this has been the Worst customer service ever!!!!!!!!

There is only 1 customer care center in East Texas now. They had 1 person at a 6 station desk on the Saturday before Fathers Day. Altice has ruined the one time highest rated customer satisfaction cable provider in the nation. Foreign entities should not be allowed to buy US communications companies ever. Imagine how they could cripple our communications if we ever have a falling out with their country. Also, good luck trying to get service help by calling them.

Ron Davis, the technicianCame out late yesterday afternoon. Absolutely one of the nicest person Ive ever met. Got me back up and running quickly. Hes definitely an asset to Suddenlink

I spoke with a very helpful associate today. Shannon was very knowledgeable and helped me with issues on our bill. This gives me hope for this company when we were previously having customer service issues.

Terrible.Spotty and slow service for a month. Hours on the phone with CSRs. They make up policies as they go and do not escalate concerns to supervisors. Their words As long as you are getting %50 or better speed of what you pay for then everything is fine, that is our policy. When asked where that is written there is no reference given. Do all you can to find a different provider.

Worst internet service provider everMoved from jersey and the support system don’t have the training or ability to help customers, Telling them to reset it sometimes doesn’t do the job, tired that first, Need to work on this asapA lot of unhappy customers here in tylerTelling them go on fb or twitter messaging them doesn’t get it better, Fixing the internet service will be betterAlong with training and coaching your team (OWNER)

It would certainly help if this business would employ people that speak and can comprehend the English language. I would not recommend this business to anyone. You will get better customer service with their competitors such as DirectTv or Dish.

We set up an appointment for 10/11 and the tech was a no call no show. Called customer support and rescheduled for 10/15. Still, the tech was a no call no show. After complaining to customer service for 30 minutes we have another appointment on 10/16, a Saturday.. I have zero faith that the tech will show or even bother to call. Even if they do show, you’ve already earned your 1 star.ALSO don’t let them tell you that they’ll have a “dispatch” call you. I’m pretty sure it’s just a way to get nagging customers off the phone because no one has reached out to us once.

An employee recently told me they were bought out. They even told me that the new owners are worse. Rude. Money hungry. Service? Whats that? They dont have it! The employees have been muzzled on how much they are even allowed to help. My ex husband use to work for them and I knew how bad it was back then. Its worse now. My bill continues to rise. I cant keep up! Now I pay over 120 a month. This monopoly has got to go!! Someone would be RICH if they could provide great service and less or even FIXED rates!!!!! My internet has been decent, if I could keep it on...

One only reason I give one star is the internet service Is good. But your internet bill spikes for absolute no reason. They are rip-off. Im canceling . I dont recommend to anyone. All they do it give u extra charges fee and keep adding to your billing

I turned in my equipment in March, I took it to the store front. They were limiting entry into the store, I am disabled, so the attendant took my equipment...I am out of town for medical reasons, and still am.I was intending to resume service when I return to my apartment. I receive a call from a collection agency, because they continued to bill me for service beyond the date I returned the equipment. I wasnt under contract. They wont allow me to settle over the phone. They want me to go back to the store, and say that it most likely wont resolve the bill. My services were almost $200 a month. I was happy with the service...but not this issue.They show a disconnection on my credit for non- payment...I am very upset

Absolute worst customer service I have ever sealed with in my life. We had a sudden link technician come out to put our wifi in—they tell us our power line needs a 4 prong connector instead of a 2 prong connector, so fast forward 2 weeks later power line guy comes out “supposedly” and says that the power line isn’t serviceable, so after 10 calls there is still no fix.

They activated my service contrary to my instructions and then billed me for service I did not use nor want. They fought a Better Business Bureau complaint over $25. I look forward to the day when we have healthy competition for this critical utility.

My ethernet on my router went out. So I bypassed a tech and took the router in to exchange. Could not have been simpler. Everyone first was very nice. There was a line, I expected that, so was patient. When my turn came was as simple as turning off old, turning on new. And went home and everything connected wonderfully. So far no problems. So happy it is that easy!

Just when you think they cant make your service worse, they add more fees to the bill that was never there before. Over the last 3 years, my bill has gone up over $40 a month. They are the only cable internet company in the area. They know this and charge what they want.

Had an internet problem. Got no where with several phone calls. Went to locally office. Woman their checked and it appeared fine. She gave me a phone number to call for tech support for their premium customers, I felt really important. After getting home to place the call, discovered that it was the same phone number I called before. I felt stupid and betrayed after getting the run-a-round. I guess the office workers felt reay like messing over their customers.

All I was doing was returning my equipment and got treated poorly. As soon as you walk in the Spanish lady on the right at the first station was extremely rude and there is no reason for it. Maybe this is why they’re losing customers is because of people like her.

I pay for the fastest internet and rarely get half that. When I call for assistance, I’m told to run speed tests and offered zero solutions. I live in a small house, yet they suggested I pay for a booster to help my service. I despise this company and am unfortunately stuck with them as are many East Texas residents. Customer service is horrible. I can’t say enough about how awful this company is.

Returning product because of poor service. Had to drive 50 miles for a store. Greeted by someone who took my name, asked if I had a mask, I am in Texas for gosh sakes and told her so, she said I still had to have it, so I obliged. She proceeded to tell my husband to leave, they could only have one of us at a time, I call bull pucky, as she didnt make anyone else leave. They have an attitude, poor customer service, amongst other things. I would give them a double minus if I could.

I am not one to leave bad reviews but I’ve had it with Suddenlink. This is the absolute WORST company we have ever dealt with!!! We moved across town to East Tyler (TX) we have had a service guy out to our house every single week since we moved July 17th. Our Wifi has yet to work 😡 I will say before our move we had Suddenlink so have been customers for 4 yrs and no issues prior to our move. But since July, my husband has constantly battled on the phone with these ppl and now they won’t do anything until we pay the bill. Why on earth are we going to pay an $80 monthly bill for service that DOESNT work?? No one can explain why it doesn’t work either. Unfortunately there are no other wifi companies that service the area we live in yet. We have tried canceling our service with Suddenlink but they threatened they will send us to collections if the bill is not paid before we cancel. Such BS to have to pay for service so I don’t get sent to collections for something that hasn’t even worked.. Awful. If I could give zero stars I would!

Background, new customer to Suddenlink due to moving 15 miles down the road. Prior Internet/TV provider was Longview/Kilgore Cable. Order internet service from Suddenlink and was promised a $200 Visa Gift Card as part of the promotion that they were running. Have called Suddenlink on 3 occasions checking on status of $200 gift card. Was told that had to wait 90 days and card would be sent out in 4-6 weeks. Fast forward to today 6 months later. Still no Visa Gift Card and now am being told that the Sales rep that did the order didnt authorize the $200 Visa gift card when order was placed. Well why didnt the other 2 people in prior calls notify me of that. Why just today are they saying that it wasnt aurthorized prior to today. Got no where with anyone on the phone, so was going to drive to the Tyler Store and try and get answers but after talking with co-workers about the HUGE lack of Customer Service at the Tyler Store and reading the reviews on line why would I drive 45 minutes away to get the same results. This company is a huge mis representation and when you are told that the local office is just as bad. WOW go figure. Time to cancel and never had any of these issues with Longview/Kilgore Cable and wish they serviced my area. Would give a negative 5 star if it was a rating.

Hands down the worst customer service, I pay for the gig plan for a 1 bedroom apt and my service cuts out every 15 minutes. Has been going on for over a week. Since I cant get a service tech out here Im changing companys as soon as I can get ahold of someone to cancel.

My experience started in June, 2021. I originally ordered TV and internet. The technicians, when they did come out, could not install the TV because of some interface. The last time I told them to install just internet. That was end of July. The account was never adjusted and I have been charged for both since then. However, I have yet to receive a bill and my online account does not register my home service. I have no idea what to do at this point. This company is by far the worst I have ever dealt with.

I’m a new customer and I can already tell you that this company is a complete headache. I’m paying for a service that I haven’t had working since the initial install date. The customer service is TERRIBLE. Not only are the service dates/repair dates pushed back 2 weeks, but you can’t even understand the reps that call to discuss the ongoing issues. To put things into perspective, I used my cellphone as a hotspot to access internet through it and I was getting better upload and download speeds!! My equipment is hardwired into my device and still can’t keep up with my hot spot. This place is a complete joke. Spend your hard earned money somewhere else.

Back in 2020 I had internet service with these guys for kids school. I let the service get disconnected because of lack of work due to covid. Fast forward a year and I call them up to get service at my dads old house, dad had his own past due amount. They tell me I have to pay off my old balance AND my dads before I can get service. Paying off mine, no problem. Forcing me to pay my dads bill? How is that even legal?

Slow service for high prices. Will not spend money to build out a modern network in a dense, new neighborhood. Terrible customer service.

So I’m not going to type out my whole experience because it’s way to long to go through. I will comment on the automatic response they leave below all that are not “5 star experiences”. All they do is just tell you to contact customer support. Believe what everyone says here, this company is a joke.

No help awful equipment and awful service. So sad. They have no competition. But if they did I would drop this company like a bad habbit

Suddenlink has reasonable internet service. Cable is terrible, so much static that you cannot watch it. My biggest complaint is billing. They randomly go up on your bill. Sometime back they ran a special for internet for 60/mo for life. But they would only give it to new customers, if you have been a loyal customer for 20 years, nope they wont give it to you. If there was a viable alternative i would switch in a heartbeat. If you ask 10 ppl what they pay per month for the same services, you would get 10 different answers

Ordered internet service over a month ago. Technician has canceled 4 times. 35 days later, still no internet. Cant speak with anyone who knows anything. I am furious. The worst company.

Internet service out for 5 days. On Friday they scheduled a technician from between 11 and 2. Never arrived. We called them at 2 30. They have no record of our appointment.

Issues every year with this company. I have called in multiple times about them charging me for Mays payment because they didnt receive it. I asked for a credit was told the issue was escalated and it would be taken care of... it hasnt been, and now they are applying late fees. Asked to speak with a supervisor twice and got hung up while being transferred. I have spent over $8,000 with this company since 2013 and they are giving me this much of a headache over $75.09. Below is a snapshot of my 13 month bank history with Suddenlink, they clearly drafted my account in May but refuse to credit it on my statement!!!!

They were supposed to close our account when we took out the Internet box back in. Now 3 months later they tell us it was stopped and we owe them for 2 months. Losers awful people. Cant trust them to do what they are supposed to do. And then they had the nerve to ask if we wanted them to hook up in our new place. No thank you

As all know...nothing ever really works out with Suddenlink...they need more competitive options so they can appreciate their customers

Got bad service from the tech Tommy. Another came 2 days later and fixed our problems.

If youre looking to play online, this is not the internet for you. Internet is completely unstable with latency spikes of 200+ms every 3 seconds...UPDATE: IT GETS WORSE. Internet outage in area for over 12 hrs. Called them and they ask if I want text notification when internet is working again. Instead of refunding me for the entire day of no internet, I get CHARGED from suddenlink for the text message! Truly amazing....

Please try to have a back up plan when looking for a cable or internet provider. Be aware of this company as there communication is terrible. The techs always show up with the wrong work order. If you happen to call in a complaint please try to speak with a supervisor or manager due to the fact that the operators at the call center do a bad job in taking notes about your complaint nor do they call back like they say. Sorry Suddenlink but you guys have to get better customer service.

Almost impossible to get in touch with a human and, if you succeed in doing that, their main goal seems to get rid of you as soon as possible with absolutely zero follow-through with their commitment.Local offices are no longer open. Its as if they actually hate their customers.

I have had the 400 mb/s internet package in the zip code 75703 for 4 days and each day the internet service interrupts for 15 minutes four to five times a day. Customer service says it is scheduled interuptions. If you want internet that has scheduled interruptions everyday that ruin work flow then definitely go with suddenlink.UPDATE: I have spoken with Suddenlink several times and they continue to say that its updates. One representative claimed there was downstream interference and said this would clear up my problem but its still happening. The earliest they can get a technician out is in 4 days.

Nearly impossible to get help, their automated system is one of the worst. It makes you reboot your modem every single time you call and then forces you to wait several minutes. Once you get through you get a person in another country that barely speaks english. We used to be able to go to the local office when it was Cox and they would help every time. I pray that Starlink is a success so us rural folks have an alternative and can give suddenlink the finger!!!!

We have been waiting for them for 3weeks and they kept on saying repeatedly that the technician is on the way and then repeatedly got rescheduled over and over again!! DO NOT GET SUDDENLINK COZ THEY if I can rate zero I will. REALLY SUCKS NOT TRUE TO THEIR WORDS!! Don’t ever get Suddenlink they told us our bill will be $165 and we got out one month bill $383 dollars! Just for one month I’d rather go back to dish as our satellite poor customer service always 🤬🤬🤬

They have you sign up outside and make you wait. You cant go in the store for help.. there were so many upset people.. its freezing outside and they wont let you in the store.. and the wait is ridiculous.. they need to think of a better system... For hard working people who work hard to pay for these services.. at least let us in out the cold to sign up for the waiting line

Cant get internet at our home even though we show to be in coverage area. I have talked to multiple people on the phone about this, our next door neighbors have internet provided and some how we do not...

Congratulations on being Tylers most hated company. Im sure taking the title away from Southern Utilities was no easy task.

Stay away from Suddenlink. I started with Suddenlink about 4years ago. I’ve never been late never missed a payment my bill was 61 dollars for internet only. Now they are charging me over 100 dollars for the same service they offer new customers for 30 dollars a month. So if your a loyal customer you get screwed. Beware!! stay away from Suddenlink far away.

I left 5 stars but next day my issue returned. They have been to my home 3 times to fix an issue with bedroom TV. They have it fixed while they are here but then next day or 2 it happens again. Two techs came recently and it was pouring rain. I have white floor in entrance way and baby blue carpet. Upon opening the door i said oh let me get a towel...one of them said no its ok and they proceeded to come on in lol. What a mess I had to clean up. They need booties like plumbers and carpet cleaning people!!!

Ive only had Altice service for a couple of months and, to date, have not received a single invoice. I got on line to see what kind of reviews the Tyler office has received and have noticed that there were a few responses from various Altice employees asking to contact them via Twitter or Facebook. I do not use any of the social media and have no intention of ever doing so. The employees need to give us technophobes an e-mail address to be used to respond regarding complaints. Guess Ill take my chances and go to the office, but I havent even received anything from the company stating what my account number is. This ought to be fun!!!!

I live somewhere with internet included I chose to purchase the maximum package available because I work from home. This is hands down the WORST internet service I have ever had. I pay for 1gb. The download speed tonight is 0.35 and it should be well over 75 from what they told me before. Save yourself money and dont use this company. Such a RIP off!! They supposedly fixed it about a month ago but it only made it worse. However before the appointment they tried MULTIPLE times to cancel. They would call me all day long trying to get me to cancel. This place should be sued for fraud.

3 appointments NO SHOW on all 3 this year. WiFi works randomly at most.

The automated system is horrible. You can’t talk to no one unless you have an account with them. The menu selection doesn’t have a lot to offer especially if you want to get information on the services they offer. They need to get things in order before they get more complaints

DO NOT TRUST THIS COMPANY!Nothing as promised.Elaborate sorry about your luck customer service nightmare.Im an 8 month 1-GIG new customer who has NEVER received 1-GIG service.I was so excited for 1-Gig service but have never been so disappointed by an internet service provider in my life.Suddenlink dismisses and rips-off their customers by falsely promising high value service plans then dumps on them and their hard earned money by providing 1/20th the connection speeds PAID FOR but never received.Ive spent hours on the phone with reps who transfer me endlessly, finally to a dial tone.I own my own business, wherein reliable internet service is critical. But if i mistreated my customers in this pay-full-price-recieve- bottom-tier-service racket fashion without making it right it would be the same as stealing.DO NOT TRUST THIS COMPANY!

Thats my provider now and the service its self is okay but the fact that they outsource their customer service is problematic. They have a hard time understanding what Im trying to get acrossed.

Absolutely insane that they force you to wear a mask when all employees have masks on while standing behind glass. I have COPD and Asthma and they made me stand outside in the Texas heat because I cannot physically wear a mask.

Overpriced for the speeds I get. Their billing practices and fees are unacceptable.

They took one week to send someone put to fix my wifi then 2 days later my wifi went back off when you call and try to cancel services they try their best to not let you cancel they just want your money they dont care about your services

What can I say it’s suddenlink! If you get local reps you are in good hands and they try their best to help you. But if you get someone overseas, you might as well hang up and try calling at a different time lol. We’ve had suddenlink for years, it’s always been an issue setting it up, but never really after that.

Worst customer service ever we tried to cancel and they charged us even when we where no longer using thier internet then they sent us to small claims court absolutely terrible never buy

I have never been so disappointed with a company in my entire life. Its as if they could honestly care less about their customers. All it is is just pass the blame onto another department and not offer any help. We will not be recommending this company to anyone.

Ive been told that I need to buy a new modem has 32 channels on it so that it will accomodate the 400 megabytes. Replacing the modem from 200 to 400 is freaking so slow. I need to wait 5 minutes before the you tube to load on my smart tv. This is rediculous. I should stayed to my 200 megabytes.It is a rip off company. I am not a happy customer. I wish we could have rich investors to compete with this poor service of suddenlink.

Heres my pointless review about how terrible sudden link is and how badly I wished another internet provider would come in and run them out of town. Dear rich investors... if you can hear me, you could be our hero. Please resume us from sudden link by offering customer service that doesnt suck.

Worst experience when shopping. I decided not to move forward with services due to customer service and the long time it takes for them to have installations set up. 9 days is too much.

I keep calling to cancel my service and keep getting disconnected and still being billed! I canceled in June, returned my equipment but still being billed 2 more months! Ridiculous!

After multiple instances of mis-information with CSRs over the phone..I am finally told I need to return a box about the size of my cellphone..so I go to the Tyler store on Broadway. Entering the store I am immediately met by Danny..no welcome..his first question was do you have a mask. I replied no I sorry I do not. He noticed the equipment in my hand and said I will take it.and started walking away.Being I have not been successful with their staff before I found a mask in my glove box so I returned to the store explaining I want to witness this transaction so there are no more misunderstandings. The female taking care of me kept repeating the instructions for the keypad as if I didnt understand when it was their equipment that wasnt working properly.I then notice another customer, white male, with a similar mask as the employees and then notice a an opened bag of masks on the counter. I asked the customer where did he get his mask, he replied they gave it to me.I was going to let it go but couldnt. They were surprised when they saw me return after talking to the other customer. When I returned to ask Dannys name is when one employee tucked the bag of masks behind a sign on the counter out of sight...and Danny scrambled to give a lame explanation as to why I (a Hispanic female) was not offered a mask.All I could do was shake my head..especially when the entire staff was of Hispanic decent. Is it really that difficult to treat everyone with the same level of service and respect.Once again stellar customer service from SuddenLink. I long for the day another provider arrives in my area..

So how does this company have any form of a monopoly in my area. Literally any company that is willing to actually put a store closer then an hour would be getting my business.

I cant give a score of ZERO! I pray you never have to call them for customer support or service!!!

And stealing the crown away from Southern Utilities, Tylers new most hated company is.......

Do not go with this company if you can go with someone else. This morning it took me almost 15 minutues to open a bankstatement and I was disconnected from zoom 3 times from a valuable work meeting. I call their customer service about getting a better speed. The man will not transfer me unless I sign up for a protection plan. I kept telling him that I wanted increased speed and a protection plan did not offer this. Several mintues later, taking away from my job, and getting transferred to a representative. I am told that I have their best and highest speed. I mentioned a few problems. I then asked to cancel the TV service as I have not been happy - less than a week. I was told I had to do it on May 11th at the end of the billing cycle. I said let me do it now and was told that I could not. I will be writing to the Texas Public Utility Commission on this company and encourage others to do so. Unfortunately they are a monopoly on internet and do not care.

WiFi goes out every 45 minutes. It’s take at least an hour to get anyone on the phone.

The company continually is offering new customers service at a cheaper rate. They continually take advantage of existing customers by increasing their rates. I attempted to discuss upgrading my internet speeds. Of course they can, for $30 dollars more a month prior to taxes and all the other hidden charges they throw at you. That would have put me paying literally double what they are offering to new residential customers for the same speeds. I really hope this horrible company earns some much needed competition in my service area. This monopoly has the worst customer service imaginable. They can either charge you more money, or they cant help when you need something. If I had the option to give zero stars, I absolutely would.

I just needed to return a mini box which had been replaced by a tech (he couldnt take it.) I was there for 50 minutes. For the first 20 minutes there were only 2 clerks, then 3 others came and one left. AND, one of the original clerks dealt with the SAME customer the entire time I was there. SuddenLink needs to hire a customer relations consultant AND follow through with their recommendations - everyone there was VERY dissatisfied.

Worst in every way possible, worst tv experience Ive ever had. Takes a mounth to get someone to show up, they cant fix anything. Nothing ever works right. And they charged me 30 dollars, because the last person last payment was canceled, because he died. Insult to injury Most expensive is Ive ever heard of. Just awfull company.

Standing in line 30 min. For past 15 ive watched 6 employees do almost nothing. One person just walks around disinfecting things. One helps customer and other 4 meander and talk while doing no idea on computers but it isnt help customers. Only here after i turned in all equipment and cancelled service. Was sent another bill for full month service

It’s actually impressive how you can be this bad at performing your job

Had quick service on my last visit!

I had a wonderful experience with this place. suddenlink itself always messes up and I hate it, but the workers here are so polite and willing to help out. Jackie is amazing! she went above and beyond to help me out and get all problems fixed even though it took a couple days! Ive never met anyone so dedicated!

WAS GOING TO GO THERE TO PURCHASE A FONE, BUT AFTER READING THE CONS FURGETBOUTIT.TO THE ONES THAT TOOK THE TIME TO GIVE A REVIEW, THANKS.

Horrendous customer service and its mind boggling that they have a monopoly on internet service in our area. I say do not get their products if you can get cable, phone, and internet from anyone else. They are the worst company ever! I have been a customer for 19+ years and in the last 5 they have forgotten their customers. I will find another company I am sick of them!

Trash internet. Gouge on prices because theyre the only company in the area. Pay for 75mbs a second and barely get 10. Complain enough and theyll bump it up for an hour or two, then choke it off again. If you have the option, use someone else.

I have been trying to reach a supervisor for multiple issues for months. I either get hung up on or told I will receive a call within 24 hours; six months later still no call! I pay for service that I don’t even receive and have been a loyal customer for 30 years and no one can be bothered to speak with me. Don’t waste your time and money with this company as they don’t value their customers nor do they honor their end of their contracts.

The individuals that worked there were very helpful in explaining how the process of using the kiosk worked and did a diligent job at making sure that the patrons were taken care of and that the building was not exceeding capacity and was very sanitary I highly recommend this location

MY FIRST NEGATIVE REVIEW...I traveled to Tyler (40 minute drive each way) to speak with someone about a billing question, since I cant get anyone on the telephone. When I arrived, the staff was friendly, but stated they could no longer help me. I was informed corporate had taken all of their abilities to help me from them. The gentleman was very nice but since he could do nothing for me, except provide a number to call, I wasted a trip. I have been with suddenlink for about 14 years and have seen its decline year after year, the quality has gone down and prices up. If you have any choice at all (I dont) for high speed internet, use it. Even if you pay more on your monthly bill, you will make it up by not receiving fraudulent add on charges that I am constantly being hassled with (ie. billed for a TIVO I never asked for and never received then told I cant get rid of the charge until I turn in the non existent TIVO). GO WITH ANYONE BUT SUDDENLINK IF YOU CAN!

The customer service at this place was extremely poor. The woman at the door was awful to every customer that came through. Im 8 months pregnant and was forced to wait outside in the cold after waiting 40 plus minutes for help because of a non pregnancy related medical exemption that is documented. All I was doing was exchanging a defective modem. Took another 10-15 minutes for that in the cold. Really reconsidering my ISP now.

PAY WITH ---DISCOVER CARD---(You dispute your bill)-THEY WILL GO TO BAT FOR YOU. YOU ARE NOT IN THIS ALONE!!!!With ALL the poor reviews being written about Suddenlinks business ethics, and the majority of the complaints customer service being so negative, one would think something would change. I, myself have had MANY horrible experiences with Suddenlink. Having been a customer,for nigh onto 35 years, Ive noticed a REAL CHANGE in customer service, and it has not been for the better.The bad experiences now outweigh the GOOD. More people were actually helpful, not just there for the paycheck.There are still helpful people out there BUT.....

The people that work at the local store are as helpful as Suddenlink will let them be. My two-star review is not about them at all. Theyre doing the best they can and a very very very flawed system. The lines outside are stupid and The limited ability for the workers to help is just frustrating. Altice and suddenly need to trust their people.

I went into the store to talk to the manager about the issues I have been experiencing. The representative told me the manager was in a meeting. I told her I would wait until they were done. I waited in my car due to Covid. The representative called me 30 minutes later to inform me the manager left because she was late picking up her child from school. My issue is still unresolved.

The employees where very nice and helpful.

Suddenlink ( Actually is Altice ) is no longer based in the U.S. The Tyler office exists to take payments and sell services now. To get anything else done, you must call a number that is located in Egypt. There is no concept of record keeping or accountability. Any complaints need to be filed with the FCC and FTC, I recommend recording any phone contact ( state that you are recording them in order to be legal), and photographing/documenting anything you return or cancel. Chances are likely your request/effort to cancel will be ignored, and billing will continue. Some states are attempting to file charges against Altice in order to bring some order, but for now we have our US based internet controlled by an Egyptian call center. Service prices are skyrocketing. Do not sign up for automatic payments. You do not want Altice to have access to your banking. Pay your payment yourself every month and change your card information if you decide to cancel so they will not continue to bill unauthorized.

Been battling for 4 days straight to have my services turned on a my current address. I’m moving this week and requested a transfer. Instead of leaving my services on at my current address as stated they turned them off. I called as soon as I realized it. I work from home and have missed multiple meetings and had to go to a restaurant to get internet service. I’ve been transferred more time than I remember. Been on hold for a total of 4 plus hours. Then when a representative gets on the line they can’t help.I’m on hold again as we speak after being transferred. They have put in multiple hot move request with escalation. It’s sad. The only reason they get away with it is no competition. Suddenlink has a monopoly in our area. I wish People’s internet would expand. I absolutely loved them. Service rarely went out, and customer service would address it immediately. PLEASE, PLEASE, PLEASE PEOPLES EXPAND YOUR SERVICE AREA. YOU’RE MISSING OUT ON MILLIONS IN REVENUE. You could shut Suddenlink’s doors for good.Had to edit this: They hung up on me. 🤦🏻‍♂️New rating zero stars!!!!!

Prices goes up quaterly. Paying $158 for extended cable only.

It took 45 minutes to pay my bill ... Service was good just took to long to pay

Horrible customer service. I have never in my life dealt with a company this bad.

Always wayyyyy too crowded to use any equipment

Worst customer service I have ever experienced! You call with questions about your account and need to speak to a supervisor and they tell you that no supervisor is available and one will call you back in 24 hours. Of course you never get a call back. We got charged $60 for a technician to come out. The technician didn’t even step foot in our house because he didn’t have the equipment needed to do the work order, but yet we get charged the $60 for his mistake. If I could give them zero or even negative stars I would!

They have horrible customer service. I tried to get a new phone with their Altice mobile. They do not have contactless delivery. They are making people sign for packages during the height of the pandemic. They are all idiots. Every last employee at Suddenlink I have talked to is incompetent.

The worst service and they dont care about how long you stand in. So rude!

Service constantly going out. Bill fluctuates for no apparent reason. Paid for 400 mbs, and Ive never gotten anything over 150.

Been to home twice to install phone service for elderly woman. Still no working home phone line. It is a mystery how this company can stay in business.