Thomas instantly greeted me as I walked into the store! Was with me every second to make sure all my questions and concerns where all assured! Was very satisfied with my experience at this location! Thank you Thomas for your awesome hospitality and smiles! Will definitely recommend my family and friends to this location!

Joshua was Great, he address my needs and took care of me quickly. I will definitely be back to deal with him. I loved my experience with him and the store. Highly recommended!!! He even setup my phone, transferred everything, put on my screen protector and case. Go see Joshua, he is the store manager and he actually takes care of everything for you. 5 🌟 🌟 🌟 🌟 🌟

Great customer service. Arturo Solis answer all my questions and got me into a new phone and transfer my stuff over, very satisfied highly recommended.

This place went over and beyond to help me, I waited for the weekend to end just to go back to someone who cared about me not having service.The best customer care I have gotten in a long timeThank you

Josh was the very best example of extraordinary customer service. From his hello welcome to his goodbye, have a nice day, he showed a willingness to go the extra mile for customers like me who don’t always fully understand the product and services they are buying, and in doing so, he exemplified what every company should want in a representative of their business. And since I own a service company, I am pretty hard to please. The other employees were also doing a very good job, and I highly recommended using this establishment for your cell phone needs.

Very informative, friendly to wasnt pushing me to buy something I didnt want just letting me know my options. I didnt even have to wait, walked in and was helped instantly. Great business,Ill def continue to go there!

The whole team was great and so much fun to talk to. Arturo was a blast to talk to. Also so helpful. We came in and it was an AT&T problem and he still helped us anyways. Like best customer service Ive ever had.

The service at this Verizon authorized (but not Verizon company owned) store was great. In the past when I upgraded my phone (at the Verizon main store in Central Texas Marketplace, I basically was handed the new phone and on my own.Here they took the time to sync my new phone to my old, also synced my watch and made sure everything was working together.They also erased my old phone with me right there.If you are buying a new Verizon phone, skip the main store and go here-you will be treated well, and phone set up for you.As much a phones cost these days, we should all be getting more help!

I broke my old phone and went in today looking for some help. They were all extremely helpful by educating me on my options and walking me through the set up for my new phone. They even made sure that my watch was properly set up before I left.

After a frustrating experience at another Verizon vendor, Tomas was a breath of fresh air! I need ed help in choosing a phone. retrieving a password, and transferring data. He was patient, professional, and had a great attitude. I felt valued as a customer, and left satisfied with my purchase. I highly recommend Russells!

I was told to go to Verizon so i went to these guys and Thomas and the girl (Don’t know her name) We’re amazing they helped me out tremendously. Thomas explained everything from my trade in to my billing and specs of the new IPhone I got, and the girl helped with setting me up. Highly recommend.

Excellent customer service. Alexandra and Desiree did a fantastic job taking care of us.

Arturo was very nice and sweet he was very helpful and walk me through my phone and also transfer my stuff over from an android to my new iPhone I’m very thankful with the service I got with him.

Christian was an ultimate caring talented professional. He corrected a mistake made by someone in the Grapevine Verizon store. It was a complex issue that he did not create. He alsohelped me choose the right new telephone and accessories and efficiently transferred all myData to the new phone and even paired it to my car. I highly recommend Christian.

Josh has the best customer service experience I have ever received. Thank you Josh and may God bless you in all that you do

Josh was awesome!! The whole team was friendly and very helpful.

Joshua P that guy was great he did so well he was a great guy he was helpful he wasnt mean he was just a great guy. He always listened to you when you said something in all was a really great guy.

The manager of the Bosque Blvd. store in Waco was without a doubt the most helpful person my wife and I have worked in the 30 years we have done business with Verizon or any of its predecessors. Absolutely phenomenal service.

Wasnt knowledgeable on phones. Was hoping to get another moto but didnt have them. Ask questions he had to look it up. Still much help. I will be returning my A71 it sucksAlso out of phone cases and they had a promotion going on. Ill come back to return my phone. Dont even have a account with them its under some one else

My experience yesterday at this store was great. Quick and friendly service from Thomas. He answered my questions and took care of my issue quickly. I was not treated well at the other Verizon locations in town so thought Id try this business and Im so glad I did!

I absolutely enjoyed my experience with Joshua and his team. I look forward to visiting with him again, the atmosphere is professional and family oriented. Definitely go see Josh at his store if you need anything. Thank You for all you did for me.

Alexandria was very helpful. Give that woman a raise.

I worked with Arturo Solis and he gave amazing customer service! He is very personable and attentive. I will be visiting again! Thank you!!

Went in yesterday to join Verizon, Arturo was amazing! The phone I went for wasnt in stock and I needed something, he was knowledgeable and we chose a phone that was in stock! Fabulous personality! Will make this my store from now on!

Upon arriving i was greeted in a warm friendly fashion! I was then exposed to excellent customer service and the utmost respect. They were able to handle my needs with relative ease. Very impressed and satisfied!

Atuoro was a very pleasant & helpful young man. I was very pleased with his assistance & expertise! Next time I need assistance I will ask for his help. I highly recommend this young man!

Great customer service. No pressure sales.

The young lady in training was extremely successful in retrieving my things back into place she was very timely oriented also

New staff. Barely had anything in stock and worker was eager to leave and didn’t want to help.

The after covid staff at the store on Bosque are good. Knowledgeable on products and services and kind to the customer.

Joshua was amazing! It was a smooth, painless process of buying a new phone and transferring all the data. Amazing experience!

Joshua Pearson was amazing. He transferred all the info from my old phone to my new phone. He set up new apps. He is the most courteous and friendly person I have ever encountered in your stores. Thank you for making my day.

Absolutely by far the best experience ever! The staff was amazing. Arturo hands down one of the sweetest associates. Love being a Verizon customer

Thank you guys so much very helpful 😊

Arturo did a fantastic job with my phone getting it set up.

Joshua is Great, I love the store and the environment. Very Professional, in and out quick and saved money.

Arturo was very helpful and very informative. Great smile and good people skills. Very patient and help me with my purchase

Dude was very helpful and made it an easy transition switching over from AT&T. I would definitely come back and send friends and family.

Alexandra was very patient and helpful.

Thomas was very friendly and he made sure to answer all my questions and help with the phone I would recommend him to friends needing a phone because of his friendliness and patience with helping me.

Joshua is the most helpful and courteous man. Very friendly made you feel at home!

Thanks to Arturo we had the best experience ever with our new phones.

Arturo was very helpful and he educate me on how to use my new phone I recomend him a Lot.

I needed a new phone. Yanira was very helpful, asked all the right questions, and I was able to switch phones easily.

Great experience Joshua was great help. Kept everything interesting and very simple to understand.

Very pleasant knowledge people friendly

Arturo did an amazing job, I love my new phone. He help me transfer everything and was very sweet and nice.

I was amazed at His knowledge of product and patience with this senior citizen!

This stores employees always go over the top with customer service..thank you. Penny Parker

Very friendly and knowledgeable. Highly recommended!!!

I love this store, they are very knowledgeable, friendly, respectful and professional. They will help with all your wireless needs.

Great service provided by Thomas!

Alexandra was great as was the Managers and staff.

Decent store, as expected. Answered all my product and plan Qs while I was shopping and comparing my options for new cell phone service. Only complaint is (regardless of sales or promotions going on) products dont have a base price tag on them. You have to ask how much everything is.

Very friendly and helpful!!

Silvia deserves a raise for the above and beyond effort she put into making sure my experience at the store was both respectful to myself and my wife, while also the product (a G20), was ready for me to use immediately upon activation.

The Manager takes time to try and get your problem worked out. Still working on it !!!! Not solved yet. Its Verizon s fault. !!!

Friendly staff. took the time to answer questions and walk you through setup

Good service, helpful and quick. Good selection of phones and accessories. I wasnt pressured into an upsell, but wish I had bought the note I was talked out of it. Also, features on phone plans should be explained a little better, I miss caller ID and dont want to pay extra for it. Overall I give 4 stars.

I got assistance from the Verizon store and the workers, have to say theyre amazing help 100% they are a little hesitant when it comes to listening to the full story, but they were 100% willing to give me a new SIM card when I asked for one. lucky enough that fixed my issue and I thanked them so much for working during these trying times

I believe this is my fourth time visiting this store in the last month, and every time I am overwhelmed at the kindness and patience and down-to-earth fitness of the employees. I just tried to voice to text down-to-earthedness but fitness works too, cause everyone here also seem to be In perfect shape. I wish they were all my fiends so they could come to my birthday karaoke bash.

Two girls refused to help get a phone

Super nice staff, and very helpful!

Loved her, personality was wonderful

Barely had phones,, and mostly over priced

Literally the worst customer support service I have ever received. The instore experience was pleasant enough, very nice sales people and manager instore. The single star is for the terrible customer service verizon itself provided. After 1 hour and 24 minutes on the phone, the alleged tech support hung up on me. Frustrated with me Im sure, however, I just spent 300$ on a mobile hotspot that will not support my childrens online learning tho I was assured it would at time of purchase. Thanks verizon

Slowest service Ive ever experienced in any store for any carrier. Dude brings out the closed box with the new phone, starts peeling off the safety stickers and then asks if the BOX HE IS HOLDING IS THE NEW PHONE. Like, bruh. You LITERALLY WENT AND GOT IT JUST NOW. I will never return to this location, it should not take nearly two hours to activate items we spent a whopping 10 minutes to choose. W.T.F.

Greetings at the door by employees. Ask how they can assist. If there is a wait tell.you how many ahead of you. While waiting kept informed and when told you next in line is good. I been Verizon customer for several years. My family and I very pleased with our phones. Thank you Verizon.

Service was quick and courteous

I’ve been trying to talk to an actual person on the phone for weeks because I can not come up to the store but I keep getting sent to a bot that is not helpful whatsoever!! Very annoyed and angry!! 🤬

Most of my experience is a very positive thing. My phone needs are addressed and taken care of by a friendly, knowledgeable person. 4 stars because there is a longer wait when it doesnt seem that busy. There are those times when u need patience for they are busy but others u wonder why the wait.

Very satisfied with service. Walked right in...was waited on promptly....fixed my problem in 10 minutes! Very friendly staff. Convenient location with plenty of parking. I have nothing good to say about the Verizon location near the circle. We purchased our phones there...went back for help and was refused service..not their job description!

A great and friendly place

There was a bit of a wait (as there always is in a Verizon store), but I was very impressed at how the staff ran the store. My questions were answered quickly and the staff seemed very knowledgeable. I have been to this store more than once because of the good service, its further away for me but worth the drive.

Very helpful and knowledgeable staff!!!

Switched back to Verizon from Sprint this morning and Denny at the Bosque store made the transition SO EASY! He was very informative and made sure we made the best decisions for our budget. We got there right when they opened because they get busy so quickly. We were there about an hour, maybe less, and even had items transferred from our old phones to our new ones. I would HIGHLY recommend this location and ask for DENNY! He was great!

EXCELLENT customer service...was the end of the day for the Lady who helped us but she gave us 110% of her time and attention...went out of her way to help us with some difficult situations and never let us feel like we were wasting her time. I thanked her for her excellent customer service and she looked shocked that I would thank her...she said that she appreciated is as customers. I think that they broke the mold when they made her because her level of professionalism is not often found these days...kudos to you maam...sorry that I dont know your name.

Jacob was terrific ...he was very helpful and got me to the desk really fast ( which is not always been the case😊)

Super quick change to a competent provider from a 20 year bad commitment of a business that just refused to compete. Thanks for the quick service and not haggling me into something other than exactly what I wanted. #teamverizon

Spent three hours trying to get our hotspot fixed, was told by customer service to exchange it at a local store. These people were rude and condescending and refused to help us at all. Go to Best Buy, these people are worthless.

Staff was not very friendly but did bare minimum to take care of us

Im trying to get my phone fixed and theyre refusing to do it... Im going to the BBB and FTC

Well had this arrived for years has never dropped a call

The overall visit was amazing the workers were amazing they really made me feel like u was being helped

I waited for the help that I needed and got good service from the people .

Pretty fast service. Bought new phone but salesperson didnt check it out so when tried to set up found was locked out of voicemail. It said had to enter code well I dont know it.called Verizon they had me try several number combos but none worked, also new phone new number had lots of people listed under contacts that I dont know, had to delete. Nothing should be in new phone. I paid cash in full for cell, now telling me I must take my time, my gas, back to store with phone and get them to either fix or replace within 14 days. How is this my problem? I drove to store, took time off work, waited and paid for service, spent over hour on phone trying to fix. This supposedly brand new phone with number in good faith. Have 14 new messages in addition to what appeared when purchased, not sure if Im missing calls or if their someone elses. Im frustrated expected much better service and help offered no compensation no discount just basically told me to take to store and hope they fix or change phone. Maybe another competor should contact me to do a commercial for them. Sharing my story of unsatisfactory service and frustration.

Had two different rude associates on two separate occasions trying to fix problems created by improper information entered into my account at this store. Which happens to be a device I paid in full for but they are charging me a contract fee because payment was categorized wrong on their end. Still have yet to resolve issue. If I could rate less than 1 star I would. I recommend going to different location or an entirely different service provider.

Its a nice store, as well as clean. The staff are quick to help and super friendly.

Love this store. For years its always been good. They made me happy today.

Great Experience

I enjoyed my trip was offered both a student discount and a discount for working for the state (My college). It took awhile to get everything done but most of that time was actively spent setting up the service and trading in my current phone.

I received excellent service. The staff are very helpful with any question or request you have.

Overpriced.

It was a pleasant experience. I was treated with lots of care and concern, due to the fact that I could not make up my mind on what I wanted to buy. I left Verizon feeling very happy about my purchase.

I cant say that it is ever a good experience when you go to a Verizon store. They try to sell you crap you do not need every time. My wife has me come in with her when it is time to upgrade to help her fight off the baloney they try to push on you. But hey, the cell service is great so order your phone online or get one that is compatible off of eBay and you are gold.

Bought my Apple Watch and IPhone XR here at this Verizon Location will recommend the staff is friendly and nice and I will Verizon store and will come back to my Verizon needs update to my original review have since came back to this store for my Verizon needs and they have helped me with everything that I needed even setting up my new tablet and I will be coming back to this store be doing my business with verzion best service I ever had

It was the worst service ever. I was told one thing but when I saw my bill they had charged me for things that they said were free when you activate a new line. I have been dealing with this for 2 weeks and finally a customer service representative helped me with the problem, however in this store they treated me like a liar, politely I had asked them to check their cameras to see whos been lying and they only said no we cannot do anything for you. Well, so sad because I like Verizon and I have been with them for several years, but because of this incident I think I may have to take my 5 lines to another carrier. One that will respect and treat their customers with kindness.

Friendly knowledgeable people who will go the extra mile

Great service, just needed more people working in the store. But wonderful service!

Great service. Tried hard to get me the best deal. Love my new phone.