Love mgmt...so friendly and kind. She helped me out of a jam on a holiday weekend and it was the 1st of the month. I had a reservation for a self storage with another company. I spoke with them the day before to confirm. When I arrived, I found the business closed for the holiday. They had so little regard for me and my movers, they never bothered to at least call and cancel. ***STORAGE SPACE IS THE BEST***

The initial process in getting a unit was very easy to do and refreshing with their customer service. Pati was really friendly and super helpful to getting us squared away. Its clean and well lit and great security. It has a really good location too.

I went in and rented a unit today.. Pati was so helpful. She got me the perfect unit and explained everything to me. I would 100% recommend this place. Climate controlled and they have an online portal!

Staff is really nice and very welcoming! I was in and out and left very happy with their service. All my questions and concerns were answered. 10/10 would recommend storing here!

I love storing stuff here for my club! Pati was so helpful when it came to setting things up! So great!

Only 4 stars because they force you to have insurance. As someone who was a property manager for a storage facility you are supposed to give your tenant the opportunity to accept full responsibility of the goods stored by signing an addendum if they should choose to do so. Other wise I am happy with my experience so far.

Excellent service! The manager was very helpful. She made my move very easy. I was moving into waco from California with my belongings in the bed of my truck and I was concerned about it being stolen while I was staying at a hotel. All other storage facilities were closing at the time I arrive. Transaction was done over the phone and she had my unit setup and ready before I arrived. Clean facility, moving carts available. Recommended.

The staff is incredible! I did not have enough space in my unit for a couple of my items and the woman working there offered up space in her own personal storage unit. So kind.

I give an honest review because this company has not been in ownership for very long. They are, from what I can gather, an honest company. I suspect that the majority of these reviews are either bought, or, fake. There is no way this amount of reviews can reflect performance in this short amount of time, less than half a year. This would either be an incentivized endeavor or purely fake.I say this to maintain transparency and portray integrity. This storage unit is very communicative.I have not experienced anything less than that which is displayed on their website, amazing customer service.Other than the extremely displaced reviews I would find this company to be 5 out of 5.

The store space Self Storage is ran by Tammy outstanding employee loves her job less than what she does on her job and take care of the customers with the unbelievable customer experience. The facility is always clean always readily available Gates not broke doors not bro they do a walk-through check your locks tag your loss so you know if its been opened or not great place to store your stuff staff on the on the side is outstanding highly recommended plus the parts that you get from being there its a good also Ive already got a $40 Amazon card and $39 a month for a 10 by 5 is pretty good climate control the even. to be hard to beat that Waco Texas

Such an easy and quick process to get a unit! Thank you Patty for going above and beyond! I highly recommend Store Space! Once again, thank you for all the help!

Friendly and professional, Nathan was awesome and explained everything with ease! This place would be at the top of my list for a storage unit.

Have a indoor storage here and has been good so far. 👌🏼

Super helpful and super safe! Pati is absolutely amazing and so kind and sweet! If you need storage I highly recommend here!

Very clean and lots of cameras so high security got special deals for 50% off

Nathan and Patty made the experience very easy. Even during a busy time for them, they got me a unit and had everything set up within minutes.

Customer service is phenomenal. Tammy has been so accommodating. Booking and payments for our residents have been super easy, especially with my very busy schedule. Thank you, we will always use this storage facility in the future as well!

Mrs. Pati was nice and courteous. She checked me in fast, and thoroughly explained everything to me. I had no problems.

Great customer service and great facility! Loved how thorough Pati was with explaining everything! Will definitely recommend to family and friends.

Receptionist was extremely helpful. Easy sign up and good pricing on climate controlled units.

Nathan and Pati were both nice and helpful. The storage space was nice and clean.

Very nice customer service. Tammy got me taken care of quickly and kindly. Great place for Baylor Students to leave their possessions over summer.

Its by far better than some.

Tammy the manager was so very helpful and very nice. She explained everything in a excellent way. This is my second time using this storage and I absolutely love them. It’s very clean and secure. I would recommend this facility to anybody looking for a storage.

Super clean and safe! Pati was helpful!

Tammy provided exceptional customer service! Her multitasking skills are phenomenal. If you want a clean, climate controlled, convenient storage unit that has staff that care more about serving their customers needs, look no further. Thank you Tammy for a professional and stress free process!

Great job with the entire process! Thanks Pati

Highly recommend using Store Space In Waco to store all of your extra items. Excellent customer service and very accommodating. I talked to Tammy and she was very helpful and polite. If you need storage, Store Space is the place to go!

I loved having my things stored at this location. Very clean and convenient carts to use in helping carry your things to unit. Lady was very clear about everything and nice and polite. Id choose them again when and if needed. Thanks

Wonderful people. Great prices and deals. Outstanding customer service. New and clean property, great security.

This place has great service. Management was very nice and helpful. They have good prices and if you catch a promotion deal even better.

Tammy was awesome! She went above and beyond to help and answer all our questions. Units are clean and well maintained, they have carts and supplies to make moving easier

Great customer service!! Patty and Nate were a big help!

The staff was awesome and politely helpful

Called for pricing and spoke with Pati. She was very helpful and knowledgeable about their services!

I was looking for storage units in my area when i found this place its super clean, Profesional, and a great price. I would recommend this place to anyone.

Excellent customer service ! Thanks for all ur help Tammy! Place is climate controlled and very clean and the carts with wheels are a big help!

Very friendly staff, great service and communication.

Staff is very helpful and friendly!

Tammy has gone out of her way to make sure Im a satisfied customer. Thanks Tammy for everything 😃

Tammy made checking out of my storage unit fast and easy. Great customer service experience.

Rented Unit over phone as daughter was in Parking Lot. Moved into storage complete with lock and MOVING HELP, in 1 hour. Excellent Customer Service, Excellent attention to detail and the even called to let me know the power went out for 2 hours 1 night. If you need a place in WACO to store something, this is where you must go. Thanks again David and Staff for the great experience you showed my college kid.

I like the customer service, companys transparency, good rates. Tammy is kind, pleasant, always smiling and knowledgeable.

Tammy the manager was very helpful in meeting my storage needs. I highly recommend Store Space Self Storage.

This is a great facility. A little pricey, but I highly recommend it.

Great customer service. Clean and cool climate controlled storage.

The best storage in Waco!

Great prices, quick and great service

If I could give 0 stars, I would have.I feel like the world deserves to know how poorly this owner conducts business.He owns several buisnesses around Waco,Including unlimited self storage, a climate and temperature controlled storage facility.We have had all of our belongings. EVERYTHING, in this unit.A month ago we were informed by phone that there was minimal water in the units next to us only 2 inches, in which the office manager actually called her own self out yesterday on that lie!She told us there was actually 2 to 3 ft of water damage!She also informed us YESTERDAY, that a year ago they had a terrible RAT problem. Which we could tell, given our clothes and all our other belongings were chewed on and covered in rat feces and urine.We asked to speak to the owner yesterday SEVERAL times, we were at the facility from 9 am to 2:30pm, he was also there at times during this time.He AVOIDED US, actually walked out of the office and left KNOWING my husband was waiting to speak to him! We called and called, with 0 response. Office manager giving us the run around, saying they hardly can ever get ahold of him (what kind of business owner is that?) We emailed her all of the photos of our damage per her request.He EMAILS us back KNOWING we have been calling over and over.We decided weve had enough of the games, went back to the facility today.We see they still have water leaking in their TEMP AND CLIMATE CONTROLLED UNITS, and even though it was a design flaw to the facility, HE WILL NOT HELP US! He was only willing to give us free or discounted rent.WHY WOULD I WANT TO CONTINUE TO RENT YOUR FLAWED UNIT?So, now we sit with over $4000 worth of water damage caused by THEIR FACILITIES DESIGN FLAW.We have photos and videos galore.If you have ANYTHING in these units, you may want to go check them out, and maybe even relocate to a new storage facility.THERE IS ACTIVE LEAKS RIGHT NOW!

Looks can be very deceiving. The place looked nice inside out with many of cameras. The problem comes when everything worth keeping in a safe place is ruined. Think about paying a fee monthly to only donate your hard earned money because all of your belongings are useless. This place is infested BIG time! The owner and his secretary are very much aware of the issue but didn’t show any care what so ever about the loss of everything.

Erica was great to work with. She was very helpful and accommodating. We had a great experience.

It was good, they made it smooth &’ easy, no troubles at all :)

The facility is new and climate controlled, but is very much rat infested. I spent over $700 in storage fees and when it came to moving my things out there was so much rat droppings everywhere that I had to dispose of everything. The management acted like they didn’t care and as if it wasn’t anything new. The clerk Erika stated that I was one of many that had the the same issue and that they put out bait occasionally.

The Spanish lady at front desk is the most polite, helpful and with great smile .

My experience at Unlimited Self Storage was perfect! It was clean, convenient and accommodating! I love the fact that they have carts and dollies for use by their customers! I would definitely use them again!

Great service and facility for my college student. Will be a return customer.

I truly have no other words to describe Erika she made sure to emphasize (WITH A K) exhibits the worst customer service that I have ever experienced in my life. The facility is beautifully made & has high security, however; god forbid you have a problem and have to deal with customer service, you will be greeted with disgust, blame, and utter disrespect and 0 compassion to any and every issue that arises. Their website clearly says the facility closes at 10 pm, however; their contract states 9 pm. When I approached the front desk worker with this information & she saw it reflected on her website, she repeatedly stated that it “wasn’t her problem and was the person who entered the informations “problem”” I corrected her and said, this information on YOUR website reflects the company and yes indeed, it is your problem because your own company information contradicts each other. We unfortunately were moving our entire house into a unit and lost track of time and ended up attempting to exit the facility 10 minutes past “closing time”, the gates were locked for the night and we were forced to call 911. Understandably, our mistake as we are exiting after time and would have agreed to pay the $25 dollar fee, as listed in the contract if you need help outside the listed hours, yet we weren’t even given the option because no one would answer the office phone that should have been transferred to an emergency phone for after office hour calls. They do list a number to call after hours for any problems with the gate code or entering/exiting the property. HOWEVER, it only calls to the front office which closes at 3 and is NO HELP whatsoever and the manager made sure to rudely state that “that is not my problem, that is yours for being here after hours and your fault you got locked in” I’m all for safety with a facility, but locking people in after hours with no emergency contact information to get out except calling 911 is ILLEGAL & Erika (WITH A K) is the worst and most vile human being I have ever come in contact with. I being a 22 year old student, moving with movers by myself, was forced to leave both our cars/vans in the facility by the police & when the police attempted to contact the storage facility, they wouldn’t even answer the phone for them. The woman, Erika, when contacted the next morning, wouldn’t make eye contact with me, threatened me when I said I felt I was being rudely mistreated and her having an attitude towards me that she would “oh I’ll show you an attitude sweetheart” was the most horrific and vile woman I have ever been in communication with, and made me cry in her office with how horrible and rude she was being. Not once did she even offer an apology or even express that she was even sorry because that would have made the situation better. Instead, she wouldn’t even make eye contact with me, was raising her voice at me, called me “sweetheart” repeatedly after I and my father on the phone had asked her to be professional, and quoted “that’s just who I am sweetheart I say that word” was the most awful and worst customer service representative that I have ever dealt with, she was intentionally cruel and was the most heartless person I have ever come in contact with. WHATEVER YOU DO, avoid this complex simply because of the representation that the owner chose to hire, she is vile and horrific and the worst representation a company could ever have. To the owner: your facility is beautiful, however; the help you have chosen to hire is disgusting and so mean she made me cry in her office and didn’t even wince once when I told her compassion and kindness goes a long way in the world and at least could have expressed that she was at least sorry for me AND my movers being locked in a facility and apologized for the incorrect information on their part. Not one but 3 mistakes were made and yet Erika claimed not one of them was “her problem” well “Sweetheart”, Erika, it is.

Excellent customer service!

An Uber driver and dropped off two foreign students to unpack boxes at their unitThey were there for the first time as was INeither knew you cannot exit without a codecalled the assistance number and told not my problem, get the customer to let you out.Customer is inside and I still dont have a codeSo I wait for who knows how long because they dont have a system to let people put in what has to be a fairly common event.

The phrases on the signs always make me smile. I love them for that. I pass by every day on my way home. This weeks sign is my personal fave, in light of recent reviews, Im assuming. Keep up the funny signs, Turkeys sold here JK for Thanksgiving or hide your skeletons here for Halloween. reindeer parking in back for Christmas. Your signs are not unnoticed! I take a picture of them each time they change and share it with my out of town family. They love them as well. Trever, show up for work, lol.

Great customer service

My garage is finally clean, glad I found this place. They had the size unit I needed and the lease agreement was easy. Erica was also super friendly and easy to work with.

Great customer service and the nicest, cleanest storage units I’ve ever seen. I especially like the security system/cameras they have.

They where great!

Its amazing I can store things that I need to work at the Waco tx flame market its even nice and cool in there for my itrms

Clean facility and very friendly staffs.

Nice place, fair prices

I called unlimited storage on a weekend needing info on how and where I needed to go, Ms Erica had no problems giving me all the rates and also letting me view the facility where I would be putting my items . This place is so beautiful and clean and the customer service is wonserful Ms Erica made us feel right at home and the prices are way better than anyone in town thanks for everything you guys are the best 👌👍👍😆😆

Found the perfect air conditioned storage unit for all of my extra junk. And at a great price.

I wish i could give them no stars because thats what they deserve. This company is a joke please dont waist your time or money coming here.

Great service. One stop shop with Uhaul available onsite.

Amazing service !!!!! Tammy was awesome

Erica is very friendly and professional. Facility is safe and clean.

Great!

I will never use this facility. Because their radio commercial is absolutely terrible and very annoying.

Great staff and facilities!

Wonderful customer service!

Great prices with AC

Clean, quiet, safe! Great location and rates, especially compared to some other local facilities. Our property manager here is wonderfully kind and helpful. She keeps this place in great shape and we appreciate that for so many reasons!