Dont try the bbq melt chicken sandwich....its just gross n they charge 9 dollars for it....it was just so yucky i felt like puking after eating it

The cashier was extremely rude, like she hated her job, I greeted her and she was like Ice coffee? No greeting no brand management, I will never under stand why people get in customer service positions and are rude? Then I’m standing there for a couple seconds, like I’m a mind reader to tell me I’m ready pay? Just plain rude!! I don’t expect a full on Broadway production, but if you work in a customer service environment, you should greet people for coming into the companies establishment! The experience was listless!! I don’t write reviews, but people need to do better and you hate your job find something that’s suites your personality!!!!

Not kind to Disabled people. I asked for a seat while waiting to order and was denied. Shameful

I was disappointed because they no longer serve my favorite pastry.

The environment is so great. The employees are very friendly .The snacks are fresh and Good. Ice coffees are the best feature. Many kinds of coffees and a lots of choices. Price is affordable for everyone.

The food is always fresh and the lines are always long .

Bad service. Bad food... your better off going to a street cart... getting the same thing and paying way less... i tried the some of there soup... fake soup... how you sell fake soup.. it has a i was frozen before taste to it.. its convenient because i work in a hospital and there in basically most hospitals... but outside of work i would never step at an au bon...

The queuing system drives me insane- the layout is the worst - and every time I pay for a coffee the machine asks if I want to pay for it all the same- do they really think I’ll pay for half my coffee by cash and the other half on two different credit cards?

Always satisfied with the food, convenience, and service at this location. There are often times I interact with Ms. Carlota Innis. She is pleasant, attentive, and always there to provide assistance with a smile on her face. She is a joy to speak with and makes every trip worthwhile.

Its the same.

The employees are kind and work fast. The restaurant is also clean and well organized with lots of seating! Restrooms are available located on the right side of the kitchen.

The food is good from this place. However, the place is a bit messy. The spoons I got had soup stain on them so they are just unusable. The staffs were rude. The lady who ring my soup was throwing my soup around to check for the size of the cup. It was just baffling that a person would throw around hot soup in a container like she did. Maybe thats why the spoons are dirty there.

Great place for breakfast and lunch. Love their bakery items. Soups, salads and sandwiches are good too.

My favorite cafe that i have been going to ever since i started college! Amazing pastries and coffee!

The coffee is good. The danishes are delicious. There cookies are great for an afternoon snack. They have soups, salads and sandwiches made to order. You can use your app or one of the machines in the shop to order your food. Seating available

Great place to grab lunch, very delicious and fast! Would definitely recommend! :)

Good cafe in the middle of Metrotech. Conveniently located near all the offices and schools. Good selection of breakfast and pastries

Never had an issue. Im usually there in the mornings but never had a problem. Just not sure why they dont bag your stuff anymore.

Its only convenient because i work near by. The cashiers move to got damn slow. The smoothies are delicious

Really impressed with this place, food is amazing and I dont have to wait that long to get it, I actually stopped going to Starbucks around the corner because they take too long compared to this place and its also cheaper here! Definitely recommend going here if youre in a rush

I like this place. I like their low fat chicken noodle soup. I mainly come here for some soup but some days I’ll try something else.

Nothing extraordinary but a great place to grab breakfast, lunch and snacks. Pastry, soup and oven hot sandwiches are great and my favorites. However, the salads are so so. Most of the staff are nice and helpful.

Good service but layout of the store is chaos at lunchtime

Staff is quick and accommodating. Food is good, normally pretty busy. A lot of the cashiers are normally on their phones which bothers me when Im trying to check out.

Great coffee. Not the best in the morning though bring extra time and patience. Often things are not ready even after 8am such as oatmeal and ordering a sandwich or speciality coffee is another challenge. If you can get all you desire, you will be happy with the food more often than not.

Fresh bagels. Staff is very friendly. Great place to stop for morning coffee.

I mainly come here for the soup, and the occasional toffee cookie (Yum!) the coffee doesnt really call my name at Au Bon Pain.

Big thanks to Tricia she is respectful,polite and very welcoming worker

Some review this one under par but neglect to realize this chain is running in BROOKLYN. Despite the recent renovation, for the most part the customer service critiques remain accurate. The menu items here are just as good as the other Manhattan locations to eat, drink and enjoy ones first world problems.

They nickle and dime you with their sandwich toppings + they give you an attitude if you say something and they do not follow their schedule went there @ 7:50am and was told we are not open yet... really?

Decent selection, lots of pastries. I tried their turtle latte and I did not like it. there was so much syrup and sugar. I would not recommend it.

Unprofessional and rude. The place is unsanitary, the floor plan is a hazard for spills of hot coffee on others, the staff are not helpful, the register workers seem to be exceptionally rude. And there is never anything you need, butter, cream cheese etc...

The customer service is regularly fast, good ambience, kind staff members. Will visit again when I arrive in town.

Racially derogatory black female employees were talking about their personal lives... something about what that white man did and loud enough for the customers to hear while they were trying to pay these people money. Now, Im not black or white - but regardless it was offensive to hear people speaking that way in a place where people are just trying to get some food and drink. The strawberry lemonade tasted like kool-aid. For a place offering healthy choices, drinking a 64oz cup of sugar water with lemons is Not healthy.

Ordered Chicken cobb salad. Among other items this salad was supposed to have egg in it. While watching the preparation, I noticed no egg was added. When I asked the preparer about the egg he said it was in the salad. Thinking I may have missed him putting in the egg I did not challenge. After getting to the table, the salad did indeed not have egg. My colleague ordered a chicken salad sandwich, they did not have all the ingredients. As I was eating one of the workers emptied the garbage and did not place and empty bag. . Then turned around the garbage container so it could not be used. I assumed there was another container. Upon leaving and looking to dispose of garbage, not other container. Left garbage on counter. Some staff pleasant others rude. Will not return. Cannot imagine this place surviving. Chipotle next door is great.

I am giving this Au Bon Palin 5 Stars SPECIFICALLY because they have sweet cheese buns.There aren’t many other Au Bon Pain around and many of them DON’T HAVE SWEET CHEESE BUNS.These things taste better that cocaine frosted opioids.

The food is great. There was one handome worker named michael whom customized an amazing Newport turkey sandwich, which I highly recommend. He was attentive quick paced and very friendly, which is more than I can say about the rest of their staff. They need more workers like him.

Great variations and options for breakfast/lunch but not medium priced.

Expense. A long wait for order. If you want coffee and a piece of cake alittle less of a wait. Now I remember why I stopped going there. Sad.

Had a sweet-ass pound cake and salty soup, won’t go again.

Great food and also fresh food. I go here often to get cookies bagels and sandwiches. The prices are fare and lines are always swift

I come to this location because its only a block away from my job. I like their coffee and bagels, but i abhor the service. The employees at the counter are very slow, the lines are always long as well as the wait to get your food and pay. The employees look unhappy therefore making it bad for the customers. They are not friendly at all, during the morning or afternoon.

Maybe the cashiers arent as quick as professional soldiers but the croissants and bagels are still pretty good. They donate what baked stuff they dont sell at the end of day!

Amazing bakery, very good variety of things available. Absolutely love the coffee, after 7pm everyday the bakery section is at 50% discount!!

Great latte. there is seating but everything is to-go. pastries, coffee, salad, sandwich, soup, cold drinks available.

No one was happy to be at work. The moment we walked in the door we felt the tension from how the employees glanced at us.

Service is bad. I visited on February 23, 3:00pm. Place is dirty too.

Awesome!! They have the best pastries. Yummy!

Its pretty good. In terms of au bon pains it is better than most of the Manhattan ones.

Variety of bakery stuff, cashiers need to move faster....people preparing coffee and cold drinks need to move like they have life in their body...tooo slow

Today was it. I tried to have the patience with this location there is NEVER any milk and/or creamers out (let’s not forget this is a busy area so coffee is a must) and the people who work here are so unprofessional. For crying out loud a good morning wouldn’t do any harm! I’m so upset but instead of me requesting a refund I simply paid for my items but I will NEVER spend my money here again!

Nice coffee and pastries, large enough indoor sitting area and lots of outdoor public sitting space (for sunny days)

They have wifi, best ice coffee Ive had, cheap too

Victoria and Shanty i believe her name was, they were very professional but the young lady sarah was Very Rude and Unprofessional . Sarah made my sandwich wrong and got very upset and frowned her face up when i told her it was wrong . Victoria quickly came over apologized for her behavior and askec shanty to please fix and quick while she attended to the others waiting on their orders . Great team work and attitudes from the other 2 young ladies and my sandwich was great by the way

A little crowded during lunch hours but oh what a great soup broccoli chedder soup.

I love Au Bon Pain, but this one is way below par. They are out of everything and the staff are not friendly or helpful.

Nothing life changing, but the pastries are always fresh and pretty good.

I love it here. Ate this for lunch almost everyday. Try the thai wrap.

I come here often to get my power breakfast sandwich and caramel Machiatto. Super busy in the mornings but the lines move quick

I gave one star the food is good but based on my visit at this location yesterday at opening hours the Workers are very unprofessional the cashiers speak about their personal lives while eating food on register the cashier Jennifer spoke about her personal relationship to cashier Gloria I find this very unprofessional while cashing out valuable customers I spoke with manager Carlotta who was rude as well I visit this location everyday you’ll think things will improve ..

On one occasion they were out of corn muffin at 10am, then on another out of corn muffin at 4:30pm. Hows that possible.

Great place for a quick bite before work or school!

Cashier attendants are highly unprofessional. This place has very poor service due to the fact employees are either on their phones texting, or eating while at the register on their shift.

Very good service and great food.

Young lady victoria was very kind and helpful . young man took my order for a salad and left me standing there, Victoria came an retook my order, made my salad and apologized for the young mans behavior . I will defiantly come back for another salad. Thanks

Disgusting, health inspector should shut this place down. Bugs crawling all over the food and bread, just look before they take it out!! Nobody cares either, its like they dont want to be working. Took a video of the flies but Google will not let me upload it.

Usually busy. Good place to grab a coffee and a sandwich.

Good bakery. Good food.

Went here twice maybe. I love the salad here.

Extremely rude and unbearable work attitude and service by their African-America waitresses. What is wrong with them?????????

Public restrooms! Good smoothie.

Love, love this place!!

Good food, fast lines, but a little expensive.

Sometimes they have nice soups.

Nice place to eat

The lines are long. Super crowded at lunchtime. The food is okay.

Big and clean. One of the very best.

Waited 25 min for my sandwich, was not even asked what was my order since they saw me waiting for so long. Also my sandwich was cold!

Little expensive but tastes great and Ofc healthy

Nice store and wonderful desserts.

Like their soups and sandwich

Good food, high in calories though

Im a employee at this company

Food is Great

Terrible service and it was filthy! I was there for 15 minutes waiting as they spoke to each other while cleaning. Never going back!

Prices are to high for average food

Its ok.

Just okay.

They best

Yummy

I love here

Love it

Always too crowded at lunch

Fresh food

Great place

Great place

Yum yum.

A good soup, a little vegetables in New York! A little bit of France on a trip 😊

Notice to the French we are far from the bakery but good coffee good bread the idea of ​​the croissant ham cheese nice wide choice of pastries there is also fruit salad or a fruit juice sandwich in short to go on a long days walk or at the office its a nice address

A cafeteria with a very accessible menu and rich bread, an excellent option for breakfast and / or lunch with a short budget!