We had an excellent experience with our sales associate Delta. They were very helpful and pleasant during the entire process. This was probably my best experience while purchasing a cell phone.

I stood in the lap top area for 15 minutes while 4-5 different employees walked around, chatted at the desk and blatantly ignored me when I asked for help. I walked out and didnt spend my $$ there. Will never go back.

Only entered, to pick-up an online order. Normal big box retail situation; lots of front-end smiles, and back of store ghost town. Clean restrooms and easy process.

I was looking for an inexpensive television for my bedroom and Best Buy had the best solution for me. I picked out the television, checked out and paid for it. It was easy and I am a very satisfied customer.

Out of stock of many things. Have to order online if you want anything decent. Very difficult to contact the store directly as the phone system is one of the worst youll encounter. The staff doesnt know their products all that well. They had to look online to find the answers to all of my questions which I could have easily done myself.Conclusion: I went in looking to take a tv home with me. Their best options for my need were displayed but not in stock... if I wanted to have it ordered and shipped to my house I would have looked online to begin with. . . Also their prices are a little high..

Callie was great! Would buy more TVs from her. Ethan has nice ears. 👍👍👍

Bought a washer and dryer. Upon purchase said that we couldnt be home until after work at 330. Was informed that geek squad installed until 8 oclock at night. On the day before the scheduled delivery, the geek squad guy messaged to notify that he was only working a half day that day and wouldnt be able to install the items purchased from best buy. Then refused to answer the phone. Additionally best buy is not receiving calls either. Absolutely zero customer service.

Friendly people and clean store. Got what we needed and left quickly.

Trey was great. Even seemingly picking up all the customer traffic, he stayed on our train of thought when brought back up after other interactions. Great work

I usually shop online, but decided to buy a phone at Best Buy Waterloo store. The associate in the Mobiles section was very knowledgeable and helpful. Bought a phone and I am very happy with the experience.

Paid over 1k for a TV that I had to wait 6 days to get. Got it home and the back was broken. Tried to call the store and they cant even answer their own phone. Talked to national and it took forever. The trip to Best Buy is 40 miles one way. Simply wanted a new TV delivered to my house. Nope wouldnt do it. Wont buy from them ever again.

Customer service was excellent, and the sales presentation was the best Ive ever seen

This location had few high end tvs in stock.too choose from..

Service was great when I needed assistance they were very prompt and professional.

Nice customer service, fair prices, not crowded.

Service was great, but could you turn the heat on? Or get it fixed? I think it was 40° in there. The employees were freezing too. Had their coats on.i used the restroom, warm in there, I didnt want to come out!

Mask or no mask Best Buy is home away from home. They always have what you need (except for todays printer cartridges)😂😂 at a good price. I spend anymore time there they are going to need to give me a blue shirt.

I am not generally a fan of Best Buy, but had a very good experience here. I was looking to buy a Pixel 5 unlocked and the person who helped me was very honest that many times US Cellular has problems. I also purchased a monitor and tower for a small business. I was very impressed by the sales person, knowledgeable and not at all pushy. They didnt have a lot of things in stock, so had to be ordered and wait. Curbside pickup was possibly the fastest and smoothest Ive ever experienced.

Very helpful staff. Clean, social distancing, and mask wearing were practiced. I give them 5 ⭐. I definitely will return.

They dont want to work, bad service not recommended to get a big TV. I ask first at the cashier I want to schedule an appointment for a TV 70 inch, they send me to the squad, the guy said I have to call the 1800#, ot I can schedule at the help center I told him to call someone and he said Im sorry I dont have a radio with me so he never moves where he was, then I walk at the center help by the home theater and itvtake some one to get there like 15 min. I ask to schedule and he said let me go for the paper work after 5 min he came back and said I cant schedule from here if we installed the TV we are able to do it other wise you have to. Call the 1800 number so such a bad service for a warranty and best buy workers dont like to do the job they are supouse to do it...I will never get another TV with you prefer sams club... even warranty is better

Good price on item I purchased, friendly help, easy in and easy out

Great place for shops electronic stuff.

This place is ok, probably be better if I was loaded with the dead president green backs loot, but me be a poor man these days. I did see some interesting equipment. Not bad service, a little unattetitive, but we pretty much knew what we wanted.

Appreciated the employee that helped me who went above and beyond looking online and helping me find the right product

Went here to do local price checks. Didnt buy anything. The staff were helpful and polite.

Took forever for staff to wait on me and when someone did approach me, they were not familiar with the product, they had to request further assistance.

I dont go to Best Buy as much as I used to and it0 has changed. But still found part of what I needed.

Great service, the store is super clean and I like the layout. The team was very helpful but also allowed us to browse without interpretation. Great experience and they had exactly what we wanted.

Found a great laptop.

CINDY at geek Squad is amazing. She handled my husbands watch return/swap out fast with no ?s asked! We will go back because of her and buy extended warranties .

Did not have what we wanted. Lots of help. Good there. But tried to steer us in a direction we didnt want to go.

I came here usually and I was sure that I know everything place in this store, I asked for a staff to take something for me inside a cabinet. Then he and his manager said that nothing inside it and I find a staff that I know cause he helped me everytime I came and he did take for me what I need. I recommend that you should train your workers as much as you can. Overall, just few staffs in there are friendly and helpful for customers and I appreciate them, you should review and train for some of manager in there. :))

I was just looking at flat screen TV s. The employee was helpful.

Ive tried to use curbside pickup twice. Register when I arrive, waited 20 minutes and then went in. Employees inside seem oblivious and dont care.

I have NEVER had such wonder service as I did when I visited your store for searching for an item...This young girl, (employee) new exactly what item i needed......I will never do buisness with US cellular again!!!THANK YOU SO MUCHKAREN Sewick

Did not have the item the website said they had, one out of 4 employees I spoke actually tried to help. The other 3 were just rude. Seemed to care more about the conversation they were having (employees on the floor). Im guessing Best Buy is not long for this world unless they make some changes quick.

The poeple was very helpful.

Doesnt take phone calls, you literally have to physically go into store with any questions

It a joke went with my son to get him a new radio all they had was the display had to order!!!!!! WASTE OF TIME AND FUEL THE STORE SHEALVES WERE HALF EMPTY!!!!!!! IF I HAVE TO ORDER JUST SAY HOME AND ORDER FROM AMAZON!!!!!!!!!!:

Its a good place but a little bit too expensive

Excellent customer service at this location. Have not received service this nice at other locations or by phone customer service.

Was harangued at the checkout by someone who insisted on giving me her family history because a medical condition prevents me from going along with the mask laws. Would give 0 stars if I could. Best buy lost 2 customers today

Absolutely no service. Dont like their way of doing business.

Very helpful and friendly staff. Pointed me right to what I needed and we were one our way.

Getting waited on in the TV section took a while after that things went pretty smoothly

Good prices and helpful

Went to best buy to get a hdmi adapter and didnt get help or even asked and all the store staff was just standing in front of the entrance door talking.

Best buy rocks I enjoy going there theyve always treated me well very minor issues for us

LAST 3 TIMES I WENT INTO THE STORE TO LOOK AROUND AND ASK QUESTIONS, NOBODY IS AVAILABLE TO HELP. SAVE YOUR TIME AND ORDER ONLINE FROM AMAZON OR WALMART

The staff was very informative at the WiFi systems and he gave me examples of how his dad uses it for his business. I will be getting the Netgear orbi system soon

Excellent, again above and beyond customer service, had problems with Verizon account.Cell phone sales group spent over one hour on hold on call to Verizon, but were able to win final solution. Thank you.

A worker there helped us with a laptop was very helpful.

Its a very big store with plenty of help

Pretty good place. They dont have the most up-to-date things regarding pc specs

Always seems to be a little bit more expensive but very easy to find everything you need for electronics and Quality

Did a phone upgrade for Verizon after the Verizon store wouldnt help us great service quick and ready to help

Hard to get anyone to help. Once we dound some help, the guy was very nice and helpful

Was looking for appliances for a new house. Was able to get everything at great price with the availability when we need them. Anyone shopping appliances will find limited availability and many are not able to give a shipping date.The young man who helped us did very wellOverall, a great experience.

Great place to purchase your electronics

Was there over a half hour. Needed help to buy a soundbar and look at tvs. Couldnt get or find any help so l left and took my business elseware.

Best buy one of my favorite stores. Helpful pleasant experiences every visit.

Asked for help, could care less, just wanted us to go away. Looked at cell phones, two stood chatting but ignored us for help. Went to appliance area, went past but couldnt be bothered, asked what sales on 50 IN. TV. Barely willing to answer, tone sounded burned out and just go away.

They really do make perfect tacos or at least the employee who made mine that night

Great experience here. All the staff made sure to ask if I needed anything and handled my return without hesitation.

Went with my son. He was getting a gaming monitor. Lots of items in store. Masks are required. He was able to purchase a monitor for gaming for around $100 less than normal. It was still at Black Friday pricing.

The Geeks were very helpfu

Very helpful staff and answered all my questions

5 employees standing at a empty register and none helping people on the floor. Went in for a new tablet and left without one.

Basically help myself to a video game that I was looking for to purchase for a birthday gift I was greeted at the door but besides that and the cashier and I checked out. Dont really seem like I was even acknowledged while I was in there. Walk straight through grab mortal Kombat and walk to the cash register They even remodeled too so and moved everything around I noticed that It looks ok except the video games are all the way in the back of the store now.

Fast and friendly service.

Clean and organized store. Having issues with stocking right now and are sold out of several products. Good customer service and you can still order products online and have them shipped to your home.

It was good, you might want to stock items.

Nice size, friendly staff

My experience was good with Geek squad. My only problem is that theres no way to get in touch with them direct.

Poor customer service. I tried calling the Waterloo store at 4:50 on a Monday afternoon to see if they are taking recycling again. They had stopped a few months ago due to Covid. After navigating the computerized service so as to reach a live person, no one at the store would answer the phone. You would think a company advertising technical goods and services would be able to work a desk phone. Apparently not. Too bad, as I am looking to replace the sound bar on my TV and planned to do that when I recycle my old printer. Guess Ill use Amazon.

Very helpful...Geek Squad found the app on my cell ph that caused SD card to be corrupted. Once she got rid of stalled app sd card was uncorupted.Modem recommended by Mediacom wasnt available @ Wal-Mart, who sent me to Best Buy. It took 2 different sales people to find exact modem I needed. Hope this fixes internet problem so I can cancel scheduled service call next week by Mediacom. Its been 3 weeks since Mediacom tried to reset modem from office & scheduled service call.Best Buy was calmly problem solving in a peaceful no lines helpful business environment. A good experience!

Was shocked when I went in the store. Where did everything go? I f looking for a phone its the place to go.

Always helpful! Great staff. Just left and Trey was amazing helping me find a wifi signal booster!

Great help on a general question about 📺 s and mounting kit.

Always get really good 1 on 1 help finding what I need

Good customer service

People are willing to help you find what your looking for.

Y Best buys really gone downhill in The last 5 years I went in there the other day and there was nothing in that place everything was either tied down so much you couldnt lift it up and look at it or it was piled to the ceiling and a box and was never unpacked its just a horrible place I had a horrible experience they didnt have any in its Best buy and they didnt have the adapter cord that I needed for my cameras

So great to have a best buy where we can ask questions and see the actual products. I love stopping in to grab everything I need for my home office.

They had a great selection of technology, got a great deal on a camera for about half off. Good pricing on the film for that camera. Really good experience.

A-one service with friendly and cooperated staff

Good array of technology for the area but not as big as other Best Buy’s. Friendly staff

Customer service was lacking but otherwise its your Typical Best buy.

When we bought a washer dryer we received certificates good for in store purchases. Turns out those certificates cant be split up meaning a$100 certificate has to be used on a $100 or more purchase. Also the certificates expired after 60 days. I would have liked to have been able to use these certificates on my washer dryer purchase.

Terrible customer service. Employee that helped to unlocked the case forgot what I was asking about 3 times. He then proceeded to forget the color when ordering. After that, be misspelled my name on the ticket and told me it was the wrong address. I know my address. Would have been much easier to order online.

Very clean & safe.Staff extremely helpful.Not to many places like this to choose from in Waterloo.

A good outlet in the chain that seems to be doing its best during the Covid-19 situation.

Put in order online 7 am picked up order 5pm just to find out it was used item sold at regular price returned will not be buying anything from this store again. When approached the same associate that gave me item for return told him it was used he acted clue less like most employees there.

Great service and good vehicles.

Always great service. I didnt get to interact with Estebon this time, but hit him up if your looking for any electronics. The guy knows his stuff.

Horrible service. I walked around for almost an hour looking for what I needed. The associates we in groups talking to each other and not 1 stopped to help me. Its a bunch of kids who have no work ethic and backed by a company that allows it. I am going to be shopping online from now on.

Does anybody in this store even work.? I have been on the line waiting for almost an hr to talk to somebody to see if you have a product in stock for me to purchase. Its a pain to even go through the phone prompts to even speak to somebody as well.!

Very friendly. Went in just to get a phone case. Employees were helpful and gave suggestions.

Its cool. Due to covid it wasnt crazy like last year but what I wanted was available!!!

Pre ordered Xbox and they can’t get it here on time. Meanwhile they have me on hold for hours. Never answer their phone.