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Sunset Ford of Waterloo
1425 IL-3, Waterloo, IL 62298, United States
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Sunset Ford of Waterloo
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Al
Review №1

Had a great experience throughout the whole process. Not once did Kyle try to take advantage of me being 22. He never pushed me into getting the truck and gave me plenty of time to think it over. I will definitely be a returning customer!

Da
Review №2

Overall Joe Hill was great as well as the finance department. There were a couple hick ups in the delivery and Joe went out of his way to make them right. The best part it didn’t take all day to by a truck like other places I’ve used in the past.I will recommend Sunset Ford Waterloo to all my friends.

Ji
Review №3

I purchased a vehicle from Sunset Ford. Overall, I had an excellent experience. The salesmen and finance guy were great to work with and made the process easy and quick. Actually, Id given up looking for the car I wanted. But, Joe, my salesmen kept a watchful eye and gave me a call right away when one came in. I cant thank Joe enough for that. And, now, Im a happy Ford owner.Bottom line: Sunset Ford of Waterloo is a great place with good ppl and good facilities.

Di
Review №4

Justin and Kelly were great to work with at Sunset Ford in Waterloo! We had a sporadic issue that was difficult to diagnose but Justin helped us tremendously by listening to our description of the problem and was able to convey that to the technician who was able to replicate the issue which was then resolved. Really appreciate the work performed and excellent customer service provided.

An
Review №5

My experience with Sunset Ford in Waterloo, IL was absolutely amazing!! From the minute I entered the building until the end of the new car buying experience, I felt like I was the only customer in the building. My salesman Joe Hill (hope the last name is correct) was outstanding. He kept me informed of where we were in the process of completing the transaction, made sure i was comfortable and provided me with education and functionality of my new purchase! I highly recommend others to visit Sunset Ford in Waterloo!!

Gl
Review №6

I have been a customer of sunset Ford waterloo for years with my 2013 Ford fusion. I will not return to this business. I was given misformation about the nature of a problem with my car and different estimates to repair it. I was kept waiting for hours and not given updates on my cat. I had to track someone down to find out what was going on. I finally took my car to another repair shop and to that the new rotors that I thought had been replaced a year ago, had only been ground down and turned. Not a happy camper!

Je
Review №7

Good turn around time. Good communication by Kelly. Very happy!

Ta
Review №8

Went with my daughter to look at a 2015 focus. Had a great experience. Reasonable, no b.s. just to the point and had easy negotiating and received a free fob and oil change. Had the car a couple weeks everything seems good so far!

Rh
Review №9

Kyle and Bill made our purchase effortless and both are ver kind. I highly recommend Sunset Ford in Waterloo, IL. This was easily the best vehicle buying experience ever.

De
Review №10

Had to take our 2015 Ford Explorer in on a recall notice. Had an appointment set up and the issue was completed and picked up the vehicle. Great service, customer shuttle to home & back, and review of issue & vehicle were great also.Very pleased!

Bi
Review №11

Scheduled work was completed.$7 car wash voucher was not much of a deal. Car wash was not available when I picked up car. We live 50 miles away. Not worth a return trip for a $7 vouhcer.

Ja
Review №12

We bought our car back in July. Had some service done and had some stuff come up that I felt the dealer should handle. I called my original salesman Kyle Brewer and within a mater of minutes and a couple phone calls Kyle handled everything in a very professional manner even if one of us (me) really didn’t act very professional at all. Thank you again Kyle and I will definitely be coming back to you in the future.

Kr
Review №13

When recently hearing noice in my wheels, I took it to Sunset to get checked out. Kelly in the service department was very kind and got the car in right away and looked at. Not only did they fix the problem but it was covered under warranty! My sales guy Kyle even stopped by to apologize for the inconvenience while I waited. Five star service!

ed
Review №14

I bought a new 2020 Explorer at Sunset Ford Waterloo and worked with Kyle Brewer. Kyle and the whole staff did a great job. I got an excellent deal and couldn’t have been happier with my experience. This is the second vehicle I purchased from these guys. The first was a used 2010 F-150 and got a great deal then too. If you live in Stl and are looking for a new or used vehicle, I highly recommend you make the short trip to the Sunset Ford in Waterloo.

br
Review №15

The salesman Joe was very prompt in returning my call to my inquiry about a vehicle. The whole process was very easy and they are straight shooters here . Heres the deal and its a good and fair deal right away . No playing games haggling over trade in value or rebates.Next time Im looking for a vehicle I knkw where I will be going

Ma
Review №16

Kyle Brewer is an excellent salesman, very nice personality, NO pressure sales. He is very knowledgeable and helpful in building our new truck. Great experience, thank you Kyle!

Al
Review №17

Service was fine. I was disappointed by two things: 1) it took a week for the part to come in. If I can get anything I want delivered by Amazon the next day, I fail to see why it takes a week to get the parts; and 2) the dealership had no loaner vehicles. In todays world, that was unbelievable to me. So I had to go to enterprise and rent a car for a week. This for a car that I bought from the dealership less than 5 months ago.

Mi
Review №18

I like to actually take my car to the dealer vs repairs shops due to higher costs. In this case I pretty much knew what the problem was but it did take a a few days to get this completed which seemed too long for this type of repair. That’s primary reason that I don’t go to dealers is the time it takes to get in there to get something fixed is usually a week or longer.

Ki
Review №19

Amazing Customer Service. Very knowledgeable and truly concerned about finding me exactly what I am looking for. Worthy of your consideration when buying a TRUCK! Thanx Clinton for taking the time.

Li
Review №20

Kyle and Tyler did a fantastic job at selling me my new Ford Edge! Out of all the vehicles we ever bought this was our best experience. I reccomend going to Sunset Ford of Waterloo for your next vehicle, and see Kyle or Tyler, they did a Great Job!

mi
Review №21

Joe Hill was awesome. Had my new explorer ready to test drive and did paper work in 2 hours. Great experience

Da
Review №22

If you are looking at this review to determine if you are going to do business with Sunset Ford Waterloo I want you to know I am confident you will not be disappointed during or after your purchase. They stand behind you through the entire process and everyone you will work with will make the experience better! I have and and will continued to use their service department and during my most recent visit I decided to purchase my first vehicle from them, I drove away in my new vehicle feeling as though everyone I met during my visit cared and went above and beyond to earn my life long business! Thanks Joe, Kyle, Bill, Brad, Mark and Pete, you clearly care about the customer experience, it was impressive!!

Ro
Review №23

Chill atmosphere, Great people!!!

Ma
Review №24

The staff is friendly, the work was finished as promised and done well. The prices are competitive.

Jo
Review №25

I am more than satisfied with how everything went with Kyle and Sunset Ford! My new F-150 is the best. I would and will reccomend Kyle in the Future! Go see Kyle at Sunset Ford!

La
Review №26

Joe Hill was so helpful in my car buying process. I was always able to get ahold of him with any questions or concerns I had. He helped me find and test drive a couple different vehicles before finding the right one, and then exceeded expectations by making sure I got financed with a CHEAPER monthly payment than I had originally told him. Better than good customer service, I’d recommend buying from Joe at Sunset Ford to anyone. You have yourself a life long customer!

Br
Review №27

The whole experience with Mike and Brett was extremely easy and pleasant. I highly recommend them for any of your purchasing needs!

Re
Review №28

Only giving 4 stars rather than 5 due to the misunderstanding between the salesman and myself. The sales guy called me! I didnt call them. Again, he called me telling me about all these rebates they can give me and how they have zero percent interest. So I texted a couple days later asking about the price of the car, and how he mentioned the $6,000 in rebates and 0% interest. Again, I was reassured, yes all that can be done. I get there and NOPE! CANT have all the rebates AND zero percent financing. So I had to walk away! They called me back the next day with a better deal, still not what they promised but a little better. I cant say Ill do it again though. If its not what is promised, I wont do my business there. It is nice being in a new car but next time Ill stick to my ground and go elsewhere. They are nice, dont get me wrong. But it would be nice to just be upfront with people. Ill give Tyler the benefit of the doubt that maybe he honestly didnt know one couldnt get both deals?? But IDK?! Other than that hiccup, it was a good deal. My second time buying there.

Mo
Review №29

My husband and I recently visited Sunset Ford in our search for a mildly used vehicle. As soon as we parked, a salesperson, Joe, was waiting outside the front door of Sunset Ford to greet us. Joe was very warm and spunky (the perfect salesperson). Between jokes and jives, Joe asked us what we were looking for and began a search of ONLY used vehicles. Joe did not try to sell us a brand new car and was very respectful of our budget. After test driving a few cars, we left to explore other dealerships. By the end of the day, we realized Sunset Ford was the best fit for us. Not all dealerships have someone ready to greet you immediately and not every salesperson has the inventory to respect customer budgets. I highly recommend Sunset Ford and Joe. They provide the best customer care and they are not pushy. They truly want to help customers find a vehicle that works, not just sell cars to make a quota. Thank you Joe and Sunset Ford for all your help. We enjoyed our experience and love our car!

Ju
Review №30

Love the place from salesmen to the service department they’re all great people. If you haven’t you should give them a shot for any of your needs. All the salesmen are great at what they do. The service department is top notch and all the technicians deserve recognition for the expertise they provide.

Mi
Review №31

First of all, Kelly in service dept was great. That was the only good thing about my visit. I have had bad experienes with the service department here in the past, where Ive had to return to have things corrected that were not right the first time. Recieved recall notices and was reluctant to have this dealer perform the work, but thought this was fairly simple and could not be done wrong. Well, I was wrong. The tech returned my vehicle after servicing the passenger side airbag and as I approached from passenger side I noticed the tech pressing on the dash on the airbag panel. I could see a gap where the airbag panel was not completely secure. I asked the tech about it and he assured me that it was ok. I could see it was not ok but felt it was useless to argue. I took vehicle home and examined more closely where I found the panel was so loose that I could insert my fingers between it and the dash in the upper left corner. Disappointed once again with the service dept at Sunset, I had the panel reinstalled elsewhere in about 5 minutes. I drive Ford exclusively, having 4 vehicles at this time, 2 purchased new from Sunset. I will no longer do business with Sunset.

Mi
Review №32

Awesome customer service. Clint Erlinger my salesman was great. Definitely recommend Sunset Ford!

Mi
Review №33

First Class Service!Came back to look at an F-150. My salesman was off but Jim Evans took over and did not disappoint. Jim and Justin in finance provided first class service. I got the truck and could not be more satisfied with the whole process. Thanks !

Ma
Review №34

Only gave one star because I could not post with zero. Not the best experience...I will leave it at that for now. Since I posted this review things have gotten worse. I would not recommend anyone use their service department. I really wish I could post this with less than one star. My truck has been in and out of their shop they have had it for close to two months total at this time and the problems are still not fixed.

Ma
Review №35

Thank you for helping me find the Ford F150 that I was looking for. All put in 100%.

Ke
Review №36

Clint and his team are top notch! Everyone is super helpful and I couldn’t be happier to have these guys go above and beyond to help me with anything I need.

Wa
Review №37

Kyle is a Great Guy! He went above and beyond to get me a great deal on a Ford Transit Cargo Van. I highly recommend him!

La
Review №38

Fantastic service from Clint. Would recommend future business.

we
Review №39

Great experience purchasing our suv, Tyler was a lot of help.

Er
Review №40

One of the best dealerships I’ve been to! All of the staff we dealt with were very nice! Personally, our salesperson was Julian and he was awesome! I went in asking about a car they had at the St. Louis location, he instantly had another person go and get it for us to test drive. After talking, I decided it wasn’t really a car wanted. A few days later he contacted me about car they were getting in that day! Just bought said car today and he made things so easy. He was very easy to work with and very personable. He definitely goes out of his way to make sure you happy! Definitely keeping my business here and with Julian!

Mi
Review №41

Excellent customer service and they do exactly what they say they will do!

Je
Review №42

The entire experience was amazing from looking to signing paperwork. Joe Hill and The finance team treated us exceptionally well. I have bought many vehicles over the years and this transaction was one of the best if not the best I have ever had. Highly recommend you call them if you are in the market for a vehicle.

Gi
Review №43

I highly recommend Joe Hill at Sunset Ford Waterloo for any car buying experience. Joes knowledge of vehicles, service, and optional features made the process of buying a new car simple and easy. He explained all options on my car, assisted me in programming personal settings, and went above and beyond to make sure I left the car lot confident in understanding my new vehicle. His commitment to his customer is unmatched and evident anytime I contact him with additional questions. I highly recommend Joe for future car purchases.

Ma
Review №44

Julian Henson from Sunset was the best sales person we have ever dealt with!! He was down to earth no pressure and made sure we got what we wanted in the new truck! Best part is he made it super easy and quick! Go see him and tell him I said hi.

Jo
Review №45

Went for an oil change. Kelly asked all the right questions and gave the right answers for a trouble-free visit. Service was great, price was fair, and it only took 30 minutes.

To
Review №46

After looking for a low mileage car for my daughter at many dealerships and private sellers, we landed in Waterloo. The price was right, the folks we dealt with were very nice and personable. Kyle Brewer was our salesman. Great job Kyle.. no typical pressure to purchase, just a normal conversation without feeling rushed. The warranty tipped the scales for us, and I will likely be back the next time.

La
Review №47

We had a great experience purchasing our 2019 Ford F-150 at Sunset Ford in Waterloo! Our salesman Joe Hill was very knowledgeable. He gave us the time and information we needed to make our decision. No pressure and very transparent about the financials. We left feeling satisfied that we bought the truck that we wanted at a fair price. No regrets. We would highly recommend Joe and Sunset Ford in Waterloo to our friends and family!

ma
Review №48

Kyle Brewer is the man. Bought a truck from him a few days ago. Super great guy and great dealership.

Ge
Review №49

We have bought our vehicles here for a while. My husband likes to take them back if there is a repair that is needed. Nice, familiar smiling face always greet us!

Ma
Review №50

Great place to buy a car

Ku
Review №51

The guys at Sunset Ford Waterloo are awesome! Had my car in for oil change, tire rotation and other scheduled maintenance. They also found that my battery was near the end of life. Saved me a call to AAA at some point in the near future. A special shout out to Brad Middendorf, my service advisor. He is the very best!

to
Review №52

I had very bad service and communication from the service department will not be taking my car back to them EVER!

Cr
Review №53

Great business and great people. I personally would recommend Kyle Brewer because of how friendly and knowledgeable he is. This guy truly cares about his costumer. We will continue to buy our vehicles here. 5 stars no better guy then Kyle.

Le
Review №54

Just bought a pickup truck from Joe Hill. He knew I was coming and had the truck out front and ready for me to drive as soon as I arrived. He was very knowledgeable about the vehicle. He was helpful during negotiations and there was no pressure to buy. I felt like I was treated fairly and would not hesitate to do business with him again.

Be
Review №55

Joe Hill is an excellent salesman I had to purchase a new phone recently. Even though I didn’t purchase my car from Sunset, Joe was more than happy to help me sync my phone. I know when I am ready to purchase a new Ford I am definitely coming back to Sunset Ford Waterloo to see Joe!

Ro
Review №56

Great experience at Sunset Ford. Kyle did a great job through out the buying process. I would definitely return to this dealership!

Mi
Review №57

Brought my 2019 f350 in for an oil change. They gave me a great price! Thanks!!

To
Review №58

I went to Sunset Ford to look at a car I found on the Internet. I bought that car from them because my salesman said this dealership had been around a long time, and won’t sell you junk. They didn’t sell me junk. I did by it used “as is”, and didn’t buy a warranty because I work on my own vehicles normally. But, I shouldn’t be told days after I purchase the vehicle that I should have bought a warranty because they don’t update the computers before they sell them. The service light came on, and I had to pay to diagnose, and then pay for a software update before anything could be done. On the hook with their estimates for $1749 for all it needs. Less than 8 days from purchase. I think a dealership that describes themselves as “Premium”, would software update the vehicle. I asked if anything major was wrong, and I think a $580 ABS pump is major. Make sure you buy warranties I guess?

Wa
Review №59

Was one of the best car buying experiences Ive ever had.. kyle brewer great consultant..

Ja
Review №60

I could not be happier with the service I received during my recent purchase of a 2016 Ford Escape from Sunset Ford in Waterloo, Illinois. George Schneider was not only friendly and patient in answering all my questions, he also was very honest and forthright in sharing his knowledge of the vehicle. I feel fortunate to have worked with George - a salesperson with high integrity! Jimmy Williams also contributed in making my car purchase a happy experience with his Financial knowledge.

Jo
Review №61

Nice people, no pressure sales. Also, the sales person I spoke to was Kyle Brewer. He was extremely polite, professional and has a true desire to help. When I go back, Im asking for him. Well done.

Ro
Review №62

We worked with Kyle Brewer and really appreciated how he treated us as a customer. He was very professional and never made us feel pressured to buy a vehicle. He was very knowledgeable, polite, and a joy to work with.

Za
Review №63

Julian was very helpful and answered all the questions we had! Will come back and see him when I’m ready! Very professional! Make sure to see Julian. I highly recommend him.

Co
Review №64

Sunset Ford of Waterloo will be our place to go for every vehicle that we purchase, and will be the place we recommend to our friends and family. We bought a brand new 2015 Ford Fusion, and Brett Bergman went above and beyond what ANYONE has ever done for our family when it comes to car buying. The walk-in, the greeting, the conversation, and the deal - all worth the two-hour drive for us!Brett, and the great staff at Sunset-Waterloo, thank you for helping us, and being great people first and foremost. And secondly, thank you for the no-nonsense and no-stress approach to buying a new car. You have a customer for life now!

Sa
Review №65

Sunset Ford has amazing deals, but definitely definitely definitely ask for Kyle Brewer! He is knowledgeable, personable, and not your typical car salesman! Simply the best!

Ad
Review №66

I bought a car for my daughter 2 weeks ago from Sunset Ford and Joe Hill was our salesman. Was a great experience he didnt hassle me, he listened to my needs. My daughter love her car had all the safety features on it . I would definitely recommend Sunset Ford and make sure you ask for Joe Hill.

Je
Review №67

I recently had an awful experience at this dealership. I had already test drove the car I wanted at another dealership and came to this one because they had the model and options I wanted. The salesman was great but I had my doubts on the appraisal of my trade in, particularly in some known options of my car brand that were maybe unknown to the staff. For example, the salesman had told me I had a seat missing, but it has stow and go seating. He brought over the manager to discuss it. The manager, Mark Springer, came over and sat down apparently irritated with my concerns. He looked at me with disgust, and when I raised my concerns he became threatening as if I had challenged his ego. I’m not sure if he didn’t like me questioning him, or me -as a woman-questioning him, but his demeanor and glare caused me to feel my arms and legs go weak with fear. I was being bullied and shamed. The altercation was nothing I had expected of a sales encounter. This was the manager! The example for this building? While he continued to speak harshly and negatively about me, in front of my young children, I calmly and without speaking stood and walked out of the building. I was shaking as the salesman came out to apologize. When you are paying $45,000 for a vehicle, you deserve to feel valued, respected and safe.

Ja
Review №68

Great facility and atmosphere. Julian helped me answer questions that I had. If you have issues go see Julian at Sunset.

Ca
Review №69

George and the two Mikes are the BEST!!!!George Schneider and Mike Rich went above and beyond assisting my husband and I on our recent 2016 Ford Flex purchase. This is our second buying experience at Sunset Ford of Waterloo and we highly recommend them to everyone we know in the market for a new vehicle. Sunset Ford of Waterloo ensures you are getting the greatest deal as well as the best financing options available. Mike Carr is extremely helpful in explaining all financing options, which makes financing a painless process. George Schneider actually makes the car buying experience fun and so easy. With this purchase along with our last purchase, we walked in, told him what we wanted and he along with the Mike’s made it happen! Thanks again to all three of you….we LOVE our Flex and will most definitely be back when we are ready for the next new car.

Je
Review №70

Staff very helpful- would like to have access to a loaner car when u live out of Waterloo to run errands around town instead of having to take away staff to drive us around. Service department accommodating with appointments! Debbie Menard is very sweet!

Za
Review №71

My last experience here was not a very good one but I tried it again for an airbag recall on my car. I dropped the car off and they took me to work had it done in a reasonable time but I’m not a fan of having to clean dirty finger prints and boot prints off of my door panels, windows, and dash. Besides having to clean that I have no other complaints.

Do
Review №72

Very pleased with my new F-150! Kyle Brewer went above and beyond to get the deal done. I highly recommend going through him as your sales representative.

Ma
Review №73

After weeks of searching different dealers and cars/SUVs, we bought a new Ford Explorer. Kyle Brewer was our salesman and made our entire experience worth the trip to Waterloo. He listened to what we wanted and even brought a car in from another store to help with our decision. Once we found the one he worked with us on our trade and got us the best deal we could find. It really is true...Dont close the deal till Sunset. And ask for Kyle!!

So
Review №74

Everyone I talked to were friendly. They were eager to work with me and meet my goals in a new vehicle. I called first and talked with George. He was very friendly on the phone and made my decision to do business with him easy. I had the opportunity to talk with the manager - Mike and he was very friendly as well. Mike in finance also made the buying experience easier. His knowledge in the extra products was great and what really helped is he knew what I wanted and what I didnt want. Overall a great experience with Sunset Ford of Waterloo

Am
Review №75

We went in looking at a specific vehicle that we had found online. Jon was there to help us out throughout the process. Jon and the entire team at Sunset Ford were very transparent, honest and not pushy in the least bit. Jon is a personable guy that just wants to help you ease through the purchasing process. We were very pleased with the work that Jon and the rest of the team were able to provide us.

De
Review №76

From the owners all the way to the porters, they are all great people! Highly recommended for your next vehicle purchase and your vehicles maintenance. Come see me Debbie Menard to get a Gift Card for thoughtful Holiday Gift!

Ja
Review №77

Julian was great and answered all the questions I asked. If you need help with your next vehicle be sure to ask for Julian

Ca
Review №78

Was looking for a 2017 F150 to pull a future purchase travel trailer. When I spoke to George he was very helpful and knowledgeable especially when it comes to the trucks and towing needs. He confirmed my tow needs and went thoroughly through many of the features of this truck. He was very professional and a pleasure to work with. Both George and Jimmy were very helpful

Sh
Review №79

Sunset Ford staff made my experience buying a new car very easy and stress-free. My salesperson, Ryan Neighbors, was very helpful and knowledgeable. I would recommend Sunset Ford to anyone looking for a car.

Di
Review №80

George Schneider and Jimmy Williams made my Escape buying experience wonderful. Both were so helpful, explaining everything I needed to know. No pressure! I would highly recommend working with this dealership. Love my Escape and working with these guys!

Mi
Review №81

I purchased a pre-owned F-150 from Sunset Ford. Kyle Brewer was my salesperson and did an great job of taking care that the truck, which had just arrived, got needed brakes, rotors and tires before the keys were turned over to me. The price listed on the website was fair but the added, new equipment made that deal that more sweat. I recommend anyone needing a new or pre-owned vehicle walk in and ask for Kyle.

Ve
Review №82

Great place to buy a car. Helpful staff. My salesman Joe Hill very friendly helpful. No pressure really worked with me to get just the car I was hoping for. Defiinately would go back for a future purchase.

Ro
Review №83

An easy buying experience. I felt the staff was honest in their dealings. A rebate came available that was not worked into the original deal. I received it even though they did not have to tell me. I would have never known.

Sa
Review №84

I went in to look at a Honda Civic and ended up speaking to Kyle Brewer. He was very nice and professional. I haven’t purchased anything yet, but I will definitely contact him when I am ready to buy! Thank you for all of your help Kyle!

To
Review №85

During the last 20 years we have purchased 1 car and 2 trucks from Sunset Ford of Waterloo. Debbie Menard and Brad Middendorf have always been very helpful and patient. We will come back for service and new vehicles when needed because of them, the quality of their work and the quality of Ford products. I really appreciate getting a ride home from your staff when I need to leave a vehicle for several hours for service or repair. Keep on keeping on!!!..

Ty
Review №86

Went to the dealership to look at a certain car we saw online. When we got there he already had it pulled up front with the keys ready to go. Once we sat down at the desk Jon was all about getting us the deal we want. He went back and forth multiple times to get us what we were asking for with the finance guy. Once we were about to finally finish up Jon wasn’t satisfied with the inside of the vehicle. He took it back to get it detailed again. I killed some time going to dinner. When I got back it still wasn’t done and Jon was doing everything he could to make me comfortable while I waited. He went to check on the status multiple times and even helped to finish washing the car. He was very caring of how his clients were treated and was not just looking to get a sale. All around a great guy not trying to rush us out the door.

Ce
Review №87

Dealt with Brett Bergman he was friendly and knowledgeable. He was very straightforward honest and no gimmicks. I got a good deal, a nice car and a pleasant experience buying here. Good people to work with.

An
Review №88

Debbie Menard was a breath of fresh air. Made waiting for a service appointment go quickly. Very sweet!

Ni
Review №89

We received 2 recalls in our 2016 Ford F-150 ... everything was impeccable with Sunset. From calling to make the appointment to drop off and pick up. I especially want to thank Brad Middendorf for his outstanding customer service. I dropped my vehicle the night before. He called and spoke with me regarding completion and let me know everything they did. He also confirmed how I requested my truck be locked back up. I highly recommend and will be back. Thank you.

Jo
Review №90

Jeff was not only able to set us up with the truck that we wanted (he even went and picked it up from another dealer the same day we asked about it), but was able to get it to us at the price we needed. No hassle, quick and courteous. Jeff and the entire team at Sunset understood what we needed, how to get it for us, and the best approach to get us everything we wanted and more at the right deal. I would recommend Jeff and the Sunset team to anyone that is in the market for a new vehicle or even considering it.

Ci
Review №91

Great experience!Joe Hill, was great! Took his time and went over all the paper work in detail and I have never had someone go over the car in so much detail. It was so nice to know how things worked before you left the parking lot. Who wants to spend time reading the manual? When it came time for financing, the worst part, I found Bill to be pleasant and again went into detail of all the paper work. When ready, I will go back!!

go
Review №92

Go see Joe Hill at Sunset Ford Waterloo. We looked at several different vehicles at several different dealerships. What won us over to purchase a Ford from Sunset was Joe Hills product knowledge and his enthusiasm for the Fords he sells and the dealership he works at. We are now proud Ford F150 owners!

Jo
Review №93

Joe Hill is always so helpful when I have a question about the technology on my Ford Escape. He is up to date on all the new features I highly recommend going to see Joe at Sunset Ford Waterloo when ur ready to buy Thanks Joe !!!

Ja
Review №94

George Schneider was a pleasure to work with. We live 140 miles away from Sunset Ford in Waterloo, but we were looking for a specific make/model/color for our daughters first vehicle. I was unsure about dealing over the phone and purchasing a vehicle so far away from home, but George was very helpful and upfront. In just a few minutes we had a great deal and the same day made the 140 mile trip to check out the car which was just as described by George and shown in the online pics. We purchased and brought the car home the same day! Wonderful experience!

Je
Review №95

I started my search online and searched several dealerships looking for a few specific wants for my F250. Not only did Sunset have the exact truck I was looking for, they had it at the lowest price out of the dozen dealerships I had searched on. Jon did a great job working with me and answering all of my questions making the large buying decision easy and pleasant. He has great people skills and knows how to build a quick rapport with his customers. Mike and Jim also did a great job working with me while negotiating the deal and explaining all of the charges and what they were actu all for.

Ji
Review №96

I recently purchased from Sunset Fords Brett Bergman a used Ford F-250. Mysatisfaction with the dealership and Mr. Bergman surprised me. I was pleased withtheir manner, their attention to detail, their forth rite negotiations and with the deal that was finally struck. I would recommend to anyone wanting a good experience buying a used car or a new car to shop at Sunset Ford and ask for Brett.

La
Review №97

Kyle Brewer was a great help to me! I highly recommend going to him! I buy all my cars and trucks out here!

Ni
Review №98

Go see Kyle at Sunset Ford, he’s the best by far!

Ja
Review №99

My daughter owns a C-Max and I love her car and had to have one of my own. The sales staff made the experience easy, comfortable, and fun. Jerry Edwards and Mike Rich are great. They had just what I wanted! Love my new car!

Jo
Review №100

I had such a good experience Saturday purchasing my new Escape with George and Jim. They helped me so much. This was my 1st purchase by myself and made it so easy. I had done my homework before I came in and they made it easy as 1, 2 3, and when I left I felt like we made a great deal and I was one happy camper. Thank you again for taking the time to make sure I was well satisfied with my purchase.

Information
99 Photos
100 Comments
4.8 Rating
  • Address:1425 IL-3, Waterloo, IL 62298, United States
  • Site:https://sunsetfordwaterloo.com/
  • Phone:+1 866-326-6385
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–6PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–6PM
  • Friday:8:30AM–7PM
  • Saturday:8:30AM–5PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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