All the folks at Southwest Ford I worked with today are great. Kat was exceptionally helpful throughout the process. From the time I placed the order for my 2021 Lariat hybrid until I signed the last of the paperwork I was made to feel comfortable and informed. I would definitely recommend this dealership if you are looking to buy a new vehicle.
I ordered the new Ford Maverick from SouthWest Ford. I was treated with the best care and the utmost respect. I waited patiently for my Maverick to be built and delivered. The day finally came and I received my Maverick truck Saturday 10-23-21. I am thoroughly pleased with my Maverick and the professionalism I received from the staff. I highly recommend SouthWest Ford. ...the best!
The best place to buy a new ford. You are treated with respect and the professionalism is impeccable. I am the first buyer of the new 2022 Maverick and love it.
Southwest Ford was AMAZING!!! I had all but given up hope that I would ever be able to have a NEW car that I actually loved. Then we walked into Southwest Ford and that all changed!!! Kat Brownlee is the BEST!!! She did everything she possibly could to get us into a new vehicle the same day!!! Great people, great experience!!! Definitely recommend 10 x’s over!!!
One of the best car buying experiences Ive had. Colton Gillespie was very helpful. We were in and out in an hour and a half. I am very happy with my purchase!
I can’t speak highly enough about my experience at southwest Ford today. I had been communicating with Joe Vance for the past 2 weeks via text message, I even missed an appointment with him last week. Mr. Vance was incredibly patient and thoughtful in his follow up and we managed to set a meeting for today at 4:30. I was out the door in my new truck by 6:45. Very professional and respectful of my time. I would HIGHLY recommend anyone in search of a vehicle to go see Joe Vance one the pre owned side.
Thank you for taking care of my wifes Raptor, Casy was very polite and followed through. I very much appreciate good service, especially now with what is goiing on .. Have a great rest of the year guys!
Nick was our sales associate and he made it so quick and painless. Hands down the best car buying experience!
This was one of the best dealer experiences I have ever had. Nick was the awesome!!
The team at Southwest was incredible. They listen, they don’t haggle you, and they truly work together for their customers. They are straight forward and honest when it comes to additional options & if they’re “worth it” as well, which was a great thing to see. I will recommend SW Ford to anyone who’s looking.
I couldn’t be happier buying a truck from Southwest Ford. Kaitlyn was great throughout the whole process! Friendly, knowledgeable, responsive and always reasonable. I was always treated like family and it was one of the best car buying experiences as I ended up ordering my dream truck through them. Kaitlyn and Southwest Ford are worth it regardless if you live in Texas or not!
Excellent dealership, they took care of us with our new Bronco delivery! They found us a better rate than we had with the financing approval I had brought with us! Not only that but everyone we interacted with so genuine care for as customers! Definitely the best dealership experience we’ve ever had!! We highly recommend Southwest Ford!
Please don’t go to this dealership. They only care about making as much money as possible off their customers. I understand the need to make a profit, but in my case they were robbing me.First they are asking well over the Ford MSRP. I tried to work a deal on a new Bronco and they wanted $680 a month for 60 months with $2500 down. I ended up purchasing a new car at Volkswagen for the same exact sticker price. The terms are $580 a month for 60 months with $0 money down. Clearly, they are not an honest dealership. I have a text message to prove this in case the owners are interested. However, I doubt the owners care.
Have a lease. Possibly wanting to purchase the vehicle. My husband took car on day one. No one inspected vehicle. We got pay off amount and waited till next day to decide what to do. When he went back then they want to inspect it. One way or the other they are responsible for inspecting it. I have to take back a 3rd time. Not efficient.
Excellent experience, Carlos and Vetone are true professionals. Whole experience from start to end under two actual hours. I have purchased many vehicles yet this was absolutely the best experience at an outstanding dealer. Highly recommend to anyone in New or pre-owned. Top dollar for trade in and best priced truck in the metropolitan area.
For my first new car purchase ever, Southwest Ford made it the best experience. Everyone was so great!Their teamwork definitely made my dream work! Thank you so much!
Our sales person was Kat, she was very helpful, friendly, and professional.This is the second time she has helped us and we would recommend her anytime.
Triple Crown Ford has an amazing team of experts! They made the purchase of my new Ford Mustang an enjoyable experience that I will gladly repeat on the next round. Thank you for everything!!
I wanted to give the car I bought a little time before reviewing, and let me just say it performs beyond expectations. The reason I’m giving you guys 5 stars, however, is the top notch service from my man Joseph Vance. He was willing to work with me and get a deal done that worked out perfectly for me as a first time car buyer. If I could give this dude ten stars I would, it’s nice to be talked to like a human being as opposed to just a customer
Experience was great and honestly the buying process was way shorter than i expected! Went in knowing what i wanted and got so much help in the whole process and they took the time to explain everything for me. Thank you to the salesman Noah. And everyone at Southwest Ford!!!
I had been to several other dealerships, but none were as good as this one. From the beginning, Noah was friendly and thorough. He helped me find a good car for my price range and was knowledgeable about the cars that I looked at
We bought a new Explorer with the promise of preferred service if we were to have any issues with that would require us to bring it in for any issues. They buy process was smooth, easy, and fast, but that’s where our good experience ended. When we’ve brought it in for maintenance they would offer a shuttle ride home, and every time I’ve ended up waiting hours on the shuttle. The first month after buying we had a battery charging issue and had to take it in to find out what’s wrong with it. Because of work/school schedules I asked about a loaner car. We had to beg for a loaner car. The second issue was with the cross bars we bought from then when we got the vehicle. One of the screws that secures the bar to the roof rails fell out. I called to get a replacement screw, and I’m still getting the run around about get it. Now more recently we’re having issues with the transmission, and they can’t get us in until next week to look at it, and to top it off we would have to rental a car from them in order to have an extra vehicle. The vehicle was over $40,000 which is quite the investment during these times of financial uncertainty. We chose to purchase the vehicle here on the promise of the services that would be provided, and yet we haven’t had them meet their promises since. Fortunately this has persuaded me that I would not ever purchase a vehicle from Southwest because of the empty promises they make in order to make a sale.
Great to deal with made buying a car kinda fun.
If youre looking to buy, talk to my buddy Jesse Valle. Not only was he willing to find a the perfect truck but he also made the process simple and quick, loved the professionalism and integrity.10/10 would buy from again.
I have made many new vehicle purchases in my time. Joseph made this one the easiest and best by far. Seriously it was unbelievable. Talk about stress free . Finance was quick as well. Do yourself a favor and ask for Joseph on the way in. ⭐⭐⭐⭐⭐
Everyone there is great! We keep coming back, we just bought our second vehicle from here, it’s always a great experience!! Our sales guy Ryan is the best.
Had a great experience with Southwest Ford. Everyone was very knowledgeable, helpful, and all around great people. Special thank you for Spencer and Jeremy for working hard with us to get us the best deal within our price range. Y’all are wonderful.
Best car buying experience yet! The salesperson actually went out of her way and worked for me to get the deal I was after! Very motivated and friendly, this was my first time at Southwest Ford but won’t be my last!
The guys at Southwest Ford where AWESOME! Jesse our salesman was truly knowledgeable and helpful with the entire experience! Highly recommend anyone looking for a new ford vehicle to go see Jesse at Southwest Ford! My wife and I could not be happier with our new car!!
I don’t think I have ever dealt with a dealership that truly put the customer first. What an amazing experience. Thanks to the entire team.
I received a notice of recall on my vehicle. I called a week before to make an appointment. I showed up for the appointment timely. I was told it would be ready in 1 or 2 days. I was not gone 15 minutes before they called me to say they had the part but a lot of cars in front of me. So probably looking at next week before it is ready. Why in the world would they not text me to tell me this before I had someone follow me and make arrangements for my 91 year old mother be taken care of while I was gone??? When I called them to say it was unacceptable and I cannot go without my car for that long. I was told that the process of letting you bring in your car and giving you an amount of time you will be without your works for them. REALLY!!! What about the customer? Will NEVER go there again. Is this how senior citizens are treated now??
Once you finally get an appointment everyone there is very nice and the place is very clean. My car was there for 12 days. They did find bad hub bearings and replaced, inspected it and changed the oil and filters. But sadly as soon as I pulled out on the highway the noise I took it in for is still there and my gas mileage still going down. My husband called back the next and and was told Tony had quit, he was put on hold and no one ever came to the phone.
I was promply greeted upon arrival and cheerfully tended to by all of the staff. It was a professional atmosphere and most efficient. The team worked together flawlessly. I will definitely send friends to Southwest Ford.
Kat and John are super great to work with I won’t buy any where else
I was looking for a used vehicle. I ended up buying new way closer to home. However, of all the dealers I spoke to in my used vehicle search, I would have gladly drove the 9 hours to buy from these people over anyone else. The salesman I was dealing with, Joe Vance, was genuinely friendly, knowledgeable about the vehicle. The questions he could not answer, he researched. He took picture after picture of the vehicle, trying to make sure I wouldnt drive down for something I wouldnt like. I coild consider him a friend. If I do ever get down that way, you better believe Ill look him up just to say hi. Who says that about a car salesman?!I highly recommend this dealership.
Absolute wonderful sales team, from the salesperson to financing to management. Great experience
Excellent customer focus and passion. Will buy future trucks from here
Truly a great team with a lot of wonderful people there to help you find what youre looking for and leave happy. We were very pleased with our experience with Kat and Jesse in sales, and the Managers Jeremy and Joe were fantastic. Halie was extremely helpful and made sure I was ready to roll with all of the technology in my new vehicle and was a great way to wrap up the purchase.
Excellent service with no BS. Great group, I went to another Ford in the recent past and they treated me like I was a peasant not worthy of their time. This Ford dealer was awesome! I hate to say it this way but it didn’t feel like I was buying from a Ford dealership and that was a great thing! Good job y’all!
Our salesperson, Noah Ford, was great! He worked with us to find the right vehicles we needed, was thorough in going over them and had a wonderful personality! The sales process was quick and painless, as well.
Friendly Honest and no hidden Fees or charges. Great Experience! I would purchase and refer anyone.
From the start, the buying experience went smooth and easy. Every step of the process was fluid and as we transitioned from one to the other, I was always aware of where I stood. I was very impressed with the sales manager, Jeremy and sakes associate, Nick. Together they promised and delivered a great deal. Thanks for the flawless customer service. All dealerships should be like Gilchrist Southwest Ford!
Crystal wasnt pushing me to buy, answered all my questions, she was friendly & made me feel comfortable . She also said she would deliver the truck to my house as I had no one to drive my car. I would definitely would recommend Southwest Ford, this is my 2nd purchase from them.
I had the best sales person that southwest for has on their used cars lot Crystal Brown was so sweet and answered every question I had for her about the truck I bought for her I would say if you need a car and want a great person to work with call her and she will help you get in a vehicle.and I will be using her in the future.
Totally loved our purchasing experience at SouthWest Ford. Kat was great, as well as everyone we dealt with!! Will definitely be back!
Painless, no nonsense, vehicle purchase from out of state thanks to Marshall and their finance manager.
Very nice & friendly. Great communications.
Great customer service! They were super patient and I will definitely recommend them!-Caroline Matthews
They are very nice to do business with and very friendly. This is my sixth truck from southwest ford.
We had a great experience with Joseph Vance on the used car side! He made the process easy and quick and was very responsive over the phone. His personality definitely didn’t make me feel like I was just dealing with a sales guy.. and being a Marine veteran was a plus for my family of Marine veterans. I would recommend him to anyone!
The staff is very helpful and they are not pushy or arrogant. They are very cordial and have been great at answering questions and explaining details. I recommend you check this dealership out if you are in the market for a vehicle.
Johnathan was great! He was very patient with me and my indecisiveness. Joseph is very friendly and helpful too. Heck everyone was very kind and accommodating.
Salesman was very knowledgeable about the truck we bought and very patient with my wife and I. Wonderful experience from sales all the way to finance.
Everyone at the dealership was beyond helpful. The attitudes and personalities of the entire staff was extremely pleasant and easy to work with. I would 100% recommend to anyone looking for a Ford.
John Garside was great. I drove 100 miles to deal with him. It was worth the drive
Great experience! Not the typical 5-6 hour car buying experience. In and out in 2 hours, you cant beat that!
We drove 2 hours from Abilene to look at a truck that sold before we arrived. They made up for it by working with us on the price of a higher model that checked more of our wants. We ended up paying a bit more than the original truck we went to look at, but got a great deal on our ranger xlt. Their willingness to work with the numbers so everyone was happy, and the fact that they spoke to both of us as an equal unit instead of just my husband is something many dealers are lacking on. They also sent us home with a nice loaner until they can finish the aftermarket work and deliver the truck to us! Very impressed with their service compared to any dealer weve dealt with in our city of Abilene. Worth the drive, for sure.
Second Ford truck purchased from these awesome people. We want to thank Brian Cooper and Nick Skidmore one more time for the fantastic work. They are honest, straight, never play games, and also offered very competitive price. They listened to what we need and get the truck at the same day even they did not have it in stock. If we want another Ford, we will always ask them first.
Korey Graves was our Sales Rep and performed perfectly. We came in with our thoughts of what we thought we wanted. With questions and forethought Korey identified our true need and then went about locating the vehicle. He educated me on some points on the Ford EcoBoost that I was not aware of and we are getting the PERFECT vehicle for our needs. Thanks Korey.
Martin was outstanding made the experience worth the trip.
Southwest Ford was very quick to reply after inquiring about a new Ford Bronco Sport online. They set up an appointment the following day with Jesse Valle. Jesse was informative and kind. I came by myself because my husband was tied up at work. After negotiating on my trade in value and payments they couldnt get the numbers where I wanted them. Another gentleman stepped in to continue negotiating. I still wasnt comfortable making a decision without my husband there and wanted to leave to discuss it at home with him. The gentleman was very persistent that I stay. I asked for my keys several times but he would not get them. I felt I was being trapped into buying a car. It was unlike any car buying experience I ever had. I dont think I will ever go car shopping again without my husband with me. Then another gentleman, I believe his name was Joe Houck stepped in and took control of the situation. He got me everything I asked for initially for me to make the purchase. His professionalism, demeanor and approach to serving customers should be commended and I believe he is a huge asset to this company. If it wasnt for him I would have totally taken my business elsewhere.After the deal was made I was out in no time. Halie was also awesome at setting the new ride up and explaining all of the features!
Johnny at Southwest Ford was a great salesman to work with! Made the whole buying a new vehicle situation a breeze! Definitely recommend!
Drove 4 hours for a pickup that was sold the night before. Noone even let me know. When i got to the dealership was told they were going to make it right. They most definitely did. Got me into an even better pickup than what i was originally gonna purchase. Brian and Carlos were outstanding! Appreciate the service would give them guys 10 stars if i could will definitely do business again!
Easy transaction and purchasing process. Recommend purchasing from Jesse V.
We worked with Johnathon McKeever and although newer to the car sales industry He was very helpful and very honest and upfront with us. The sales manager and director were determined to make sure the deal we signed was beneficial for both parties! Would be happy to buy here again in the future!
Recently bought a used car with the sales man Edwin! Very friendly crew all around and theyre willing to work with you on pricing and payments! Great atmosphere, when I need another car this will be my go to spot, cannot recommend it enough.
Marshall and all the staff at Southwest Ford Used Cars did a great job helping us out and went the extra mile to get the right financing for us.
Everyone we met with, from our sales guy to the finance guy to managers to the service department was totally professional, courteous and extremely customer focused. They made buying a new truck painless and even a pleasant experience! My wife and I are already thinking about returning to SouthWest Ford for a future vehicle purchase. I will not hesitate to recommend SouthWest Ford to all my friends!
These two vehicles we bought today are our 3rd and 4th to buy from Southwest Ford in Weatherford, Texas. They are AMAZING in every service they provide. Sales, finance, service. Great people, great customer relationships. Violet was AWESOME to deal with the whole experience today!! Give that lady a $raise! Thanks so very much Violet and Kevin. We will be back.
Working with Marshall Pixley was a smooth experience with the most honest and straightforward guy you could hope for. All questions were addressed in a knowledgeable and down to earth manner that was most reassuring. Great experience!!!
Thanks to Kaitlyn and Brian for their help with my purchase of my F 150. They were patient with me and made the process seamless. I felt the truck deal was extremely fair. I was introduced to Chase in service after my purchase. He was welcoming.I feel strongly in doing business with local companies and feel like I made a great decision.Southwest has a more premium feel compared to other Ford stores.
Aaron was great to deal with. I told him what I wanted, just needed information to help me decide and he met those expectations and then some. I also enjoyed working with Kathy in finance as she was efficient, effective, and a pleasure to work with. I never felt like i was being pressured like many car dealers thrive on. I will do more business with Aaron in the future.
The salesperson was friendly and helpful. However, the finance person was misleading and just seemed sleazy (sadly this is the most appropriate word) and dishonest. It was the worst vehicle-shopping experience of my life. I felt extremely uncomfortable. There was significant pressure. I will never return and would recommend doing business there.
People at SouthWest Ford were excellent in helping me buy a new truck. Jeremy Boucher, Kaitlyn Taylor, Ed Resendez and Halie Long all did a great job.
Kat and the full team at Southwest Ford did a great job with the new truck. Car buying is always stressful, but this go around, it seemed less so. Great job and would do it again.
Bought a used car here in October from Crystal - she was awesome! She wasnt at all pushy and was super knowledgeable about the car. She was friendly but also didnt waste my time at all and made sure I was taken care of once we went to finance. I have told multiple people who are starting their research for a new car to consider Crystal. One thing that set her apart from other salespeople I had dealt with at other dealerships was her promptness in responding to me and her flexibility. For some reason some dealerships insisted on calling me even when I specified wanting to communicate via text or email. Seems like a petty complaint, but my job often has me in a setting where I cant talk on the phone but can text or email. As a result, it was a pain setting an appointment with other dealerships. After emailing Crystal, I had a response via email and a confirmation of an appointment to see the car I was interested in within about 5 minutes of my initial email.For whatever reason the finance department seemed a little all over the place? Some of that was due to issues out of their hands and they handled it professionally. Crystal stuck around and waited for me to wrap up, which totally didnt have to do but really speaks to her level of follow through for the customer. Overall no complaints about finance.I love the car I bought and the 1 time Ive gone back so far for service, everyone in the service department has been the utmost professional and quickly taken care of the issue. I used to work in the corporate office of a high end hospitality geared business and its very obvious to me from that experience that everyone in the service department has been trained extensively in customer service.
Spencer did a fantastic job and was extremely knowledgeable about the F150! I will definitely be referring friends and family to Southwest Ford in Weatherford!
Everyone who helped us with buying our 2021 F150 was great! Nick, Jeremy and Kal were all so helpful and informative. This is our second vehicle we have purchased from you and it won’t be the last! Great experience!
Joe Vance was my salesman! Joe was very professional and great to hang out with. I would recommend Southwest Ford for your next purchase. Go see Joe if you are looking for pre owned vehicles.
Helpful friendly sales staff.
In December, I purchased a used 2015 Ford F-150 King Ranch from SW Ford, and shortly after purchase, I noticed that the auto-lane assist feature was not working properly, so I decided to ask about having it fixed while taking my truck in for a routine oil change. Theres an olboy working there named Colton who is my service advisor, so I explained to him about my trucks auto-lane assist feature not working and to have the mechanics take a look at it while in the shop. It happened that while my truck was in the shop getting an oil change, the mechanics discovered an oil leak--which turned out to be an oil leak coming from the transmission. So as you can imagine, Im very happy the mechanics paid attention to details while performing an oil change and noticed the oil leak coming from the transmission. I was then able to get the auto lane assist feature and transmission oil leak both repaired--a repair that cost nearly $5000--while my truck was still under warranty. This saved my truck from possible damage to the transmission and also saved me a lot of money in repair.Without a doubt, the service department at Southwest Ford is among the best of its industry. I can tell they work hard at providing a reputable service and strive to be the best in the business (and thats not just lip service). Keep up the god work SW Ford!
We are glad that we made a purchased at Southwest. I have met 2 wonderful sale consultants which are Nick Skidmore and Brian Cooper. They are extremely professional and polite. They have helped me go through smooth process of purchasing my pickup truck F150. This dealer have no hidden charges and add-on package. We drives 100 miles to this dealer and it’s totally worth it. I I want to thanks Halie long for explaining all the details of the truck. The best Ford dealership.
Recently took our F150 to be looked at after hearing a strange noise. From beginning to end I was very well taken care of! Casey, Chase, Dathan and Bailey made sure I was well informed throughout the process and were happy to shuttle me anywhere I needed to go! I felt very confident that our truck was in good hands! These men were very efficient and very respectful! They were happy to comply with my request to keep the number of people in and out of my truck to a minimum, as well as wearing a mask! The mechanic found the issue and fixed it the same day and Im so thankful he did, Im sorry I didnt get his name but I hope he sees this! Thanks so much to all of you!!!
This is the third vehicle we have purchased from Southwest Ford. Southwest Ford is the only place in Texas to purchase your next vehicle. Everyone went out of their way to get me in my new Ford Ranger XLT. Wonderful people. They make you feel at home.
Everything was great except it took four hours to do the paperwork !!
The service, speed and professionalism was outstanding! I needed something done same day and my husband said don’t go to a dealer, they take too long. Well, not Southwest Ford! They had the part we needed and installed it immediately! Polite, clean, I almost wish they had taken a bit longer so I had more time to look at the beautiful cars in the showroom! Definitely 5 star service!
My husband and I were in the market for a new truck and we had contacted multiple dealerships. The ONLY dealership that could get a deal done for us was Southwest Ford in weatherford TX. Our salesman was Kat Brownlee and she was very helpful, kind and knowledgeable. Our experience with all of the team members at Southwest Ford was positive, timely, all around a wonderful Dealership to work with. With our experience the first time, we will be using them in the future for all of our vehicles wether it be for buying personal vehicles or business use vehicles. We are extremely happy with our purchase and with all of the care and attention that was put into what we needed. The truck is amazing, the finance department was very helpful and the warranty and protection that we needed was all covered. Everything we needed was covered and all of our questions were answered thoroughly. Very pleased with our decision to go to Southwest Ford!
This is a great dealership with super friendly personnel! Will definitely purchase here again!
I worked with Ryan Lang on the pre owned side and had a great experience. They weren’t pushy and got me into the car I wanted in the price range I was looking for. I definitely struggled with committing and they put me at ease and allowed me to take the time I needed to make the best decision. I highly recommend them to anyone looking for a vehicle!
Perfect car-buying experience. Quick response to online message, easy discussion on details and pricing, and best process I’ve seen for getting in and out with delivery at the dealership. No hidden fees or surprises. Great dealer and team.
Had an awesome car buying experience. Bought a 2020 Mustang the last day of the year and both Nick (Sales) and Pete (Finance) were honest and transparent about everything they offered me. Would definitely recommend if you are looking for a new car without the sleazy salesmen.
Excellent service department, easy to book appointments and drop truck off. Staff is knowledgeable, very respectful and if you’re like me and can work from anywhere, you’ll like their lounge area. There’s internet, a great workspace so bring your iPad or laptop and be productive! :)
The whole team that took care of us were great!
I had the pleasure of working with Mikyla and she was so friendly, thorough, and communicated very well with me. They did a great job with getting my car in and out in a speedy manner, which was so nice. The shuttle service was really nice, as well, since I have two small kids that don’t do well with having to sit quietly and still. So getting to go back home while the car was being worked on and then having someone come get us when we were done was so nice
The salesman, Jesse Valle was very professional and honest. Kat Brownlee, who I spoke with the day before was also very helpful. Overall, I was 100% satisfied with my experience at Southwest Ford.
Our buying experience was great with Southwest Ford! Christopher greeted us and immediately got us test driving the vehicle we wanted. Telling us all the important details and features of the new Ford Explorer. After working with both Christopher and Brian, they were able to get us in our new car. Dan made the financial aspect of buying a car easy! Soon after signing papers we were introduced to Christian who walked us through every function that our new car offered! He was very knowledgeable and answered all our questions. We were then showed around on where to go and who to see for routine oil changes and maintenance. After a long day we were very pleased with the service that was provided and would highly recommend Christopher or Brian.
Great service and very nice, friendly, and polite. Never had service like that. I would recommend this ford place to my friends and family