The used car I bought was spotless, and the deal I got there was better than what I had found elsewhere. Justin was very helpful and polite. The actual car selection and purchase process was 5-star.The reason I didnt give the dealership five stars is that they were insistent, not to say pushy, about selling me a service warranty I didnt want. When you are requiring a customer to defend her decision not to buy something, youre no longer persuading, youre badgering. Pro tip for future customers: Just say no as many times as needed. (It may take quite a few.)

I worked with Janessa and she was great! I felt comfortable working with her and she kept me well informed in regards to the status of my Jeep. I would definitely recommend!

I thoroughly enjoyed my experience here. I’ve had vehicles before but this is the first one I purchased myself and it was a great experience. Blake did everything possible to make the process run smoothly and the manager and financial staff really went above and beyond for me. I’d recommend this dealer.

Made an online appointment at 3:30 on a Thursday. By late Thursday night I had not received a call so I called them. They told me that they did not get it in but would get it in first thing in the morning. By noon the next still no call so I called again. She informed me that mine was the “next vehicle in.” I still didn’t receive a call back until 3:30 that Friday.The call back was that they still didn’t get it done and would like to keep it until Monday to finish it Monday morning. By Monday they called and said to figure out what’s wrong they’d have to add two hours more labor and it’d be $500 more than the $177 they already gouged me with just to see why the check engine light was on. At this point I refused further service. 4 days without a vehicle, $177 less in my pocket, and still where I was before going here. Would highly recommend you stay away from this place.

Submitted a warranty request to have the hood of my van repaired as it has paint bubbling up and is only a 2018. My warranty request was approved, but no one there can seem to help me. Promised call backs that never happen and when I contact a Russ Darrow body shop, they have no record of the warranty being approved. Sick and tired of the run around. This has been going on since July 29th. Now I am being told that I have to start the entire warranty process over again. What is the point of selling a warranty of you wont honor it or even attempt to help fix the issue?

This dealership did everything to make sure I got what I wanted, at the price I wanted. They went over all of my options to save me the most money. Would recommend this dealership to anyone looking to but a new car.

My experience with the Russ Darrow Chrysler, Dodge and Jeep Dealership was very RELAXING. I came in looking to buy a newer used vehicle, I never felt pressured or That I HAD to buy anything. From Tim {the salesman} who showed me just what I was looking for - to Larry {the man who handled my trade-in and credit checking} helping to come up with a deal that would fit my budget to Jon in financing - {Jon was thorough and helpful with my questions and options} they all were extremely well trained and very accommodating to my needs. With Tim and Larrys advice, I was able to get a deal that that was successful for all of us.They made me a Very Happy Customer, one that WILL definitely recommend this dealership and Tim, the salesman, to all my friends and family.Thank you Tim, Larry and Jon.Sign me: A VERY Happy Newer Truck Owner.{D. Griese}

Adam and janessa were great! Professional, knowledgeable and thorough. It was an easy car buying experience and zero pressure. They had the Jeep I wanted pulled up and ready for a test drive. Singing the paperwork was a breeze. I would highly recommend purchasing a vehicle here! Thanks again!

Have been here many times and it’s never been super great. Really not a super friendly place and they not accommodating. This past time they messed up things on my vehicle during a routine oil change, tire rotation, and inspection. They then told me different times about how long fixing the problem would be and their estimate wasn’t close at all. I sat in there for a total of over five hours between two different visits… in the end, they really did not do anything to make the situation correct…

Nice experience with this dealership! They are decent people and trustworthy especially during this time the car market is crazy.

Very easy to work a deal with. My salesman Hanson is the best. Very knowledgeable and courteous. He even delivered my vehicle to my house!!! Thanks.

My salesman was Hansen Olson...and he was fantastic! Ask for him if youre looking for a fine young man that wont pressure you and just wants you to be happy with your final purchase. I am planning on buying a Jeep GC Extended (L) next Spring and I will definitely be getting touch with Russ Darrow of West Bend and Hansen will be my salesperson of choice!

Russ Darrow of West Bend is the best dealership experience I have ever had! Dan is the man! He is the best car salesman! See him!! Jon is the finance king! I am so pleased, they know how to treat their customers and did everything they could to put me in my new vehicle! 🤩🤩🤩🤩

My service advisor Katie was fantastic. I will definitely return in the future.

I just bought my 1st Jeep from this dealership. Gary was very knowledgeable about the different features of each model. He searched until he found the perfect Jeep Wrangler for me. Everything was perfect from test drives to finding the right Jeep to the application and financing process.

To be honest probably the worst experience I have had in a dealership... the sales guys were cool but when the finance guy Jon came around my experience flipped upside down and will never buy a car from russdarrow again because of that one guy.

The reason I gave a 3 would be the following reasons.-I asked for my credit to only be pulled through two lenders and it was pulled 5 or 6. These are hard pulls and the inquiries look bad. I had a pre-approval and had a lenderI was currently working with. I take pride in cleaning up my credit and I felt like in that matter it was no care to Russ Darrow. I ended up going with the company that pre-approved me after all.- I noticed that my plate number was not on my paperwork anywhere. This would have been on me to check as well.Overall everything worked out and I am satisfied.

I want to let Kyle know we had a very enjoyable experience last weekend, we went with our son to by his first brand new vehicle. It was a relaxing few hours of car buying.

Put a negative in front of this star.Went to look at a vehicle with my newly licensed 16 year old whom saved $5,500 of her own money to pay for a vehicle. Our salesperson, Blake whom was nice, showed us a printout that the car was worth approx $6,600 (Kellys BB I believe). My daughter showed the salesperson an add that Russ Darrow West Bend themselves had listed the car at a reduction to $5,399 then a more recent one of $5,600 (we were told due to the Market in less than a week it jumped $201...) I told Blake that all in with tax, fees, etc. we could not go over $5,750, he knew this. We were ready to walk out, when Blake stood and stated I think I could do better than that, would that work? My daughter and I sat back down. Now in comes Blakes supervisor/manager who as well showed a print out of the $6,600 blue book value. Once again we showed their own add listing it for $5,600. Twenty min later in comes the boss, indicating that there was nothing they could do and that their was another party interested in the car. I indicated that Blake stated he could do better on our all in price of $5750 and now you are telling us no. The Boss also had the nerve to say, what a great time for her to start her credit history. Oh really, thats what we want...our children to go into debt at age of 16. What a laugh.We spent a total of 2 hours driving to this location twice this day and a total of 6 hours of our day to get treated like this. I as an adult am able to digest this as much as it disgusts me, but what does a parent tell a 16 year old girl whos hopes were crushed by a very greedy establishment. Oh let me add, Blake had the audacity to say twice to us, I am not your everyday salesperson, I dont try and pressure anyone...no sales pressure what so every guys. What a joke, Blake and those that oversee this dealership. We will spend my 16 year olds hard earned cash somewhere that will appreciate it and more so, her, as a new customer in the purchasing world. Buyer beware here.

Great service. My salesperson was extremely nice and easy to talk to, great personality. Great experience overall

The 3.5% surcharge for using a credit card to pay for repairs is a deal killer; I will not go back to a Darrow dealership as a result. Dealerships are already the most expensive shops, so adding a junk fee that is not disclosed prior to performing the work is an insult to your customers.

Katie and the team did a great job and provided excellent customer service! I was very happy with their service and provided a great first-time experience! Will be back

Pretty good experience overall. Dealer worked with us to find the exact car we wanted in a very timely fashion. We worked with Gary Smith who was awesome and very knowledgeable. Would recommend of looking for a Jeep in the area

Sadly, I have not had a very good experience at all with anyone at the Russ Darrow Chrysler store in West Bend. The clutch in my vehicle went out and I had it towed there for service. After having my car for 10 days without a loaner car, and little to no updates, I called and found out it would be finished the following day. Upon entering the office I was greeted by nothing but bad news from the service writer about how mad everyone was at my car, how nothing would work or go as it should. Needless to say, he didn’t instill any confidence that the car was fixed. He also explained how two of the parts they ordered were the wrong parts, not broken, which is what I was told over the phone when I called for an update. I was a little upset but happy to get my vehicle back. Within the first 30 feet of driving, without leaving the parking lot I knew something was not right. The clutch was not working properly. I ended up bringing it to another service center because I didn’t feel confident with anything Russ Darrow had done. When I went back to discuss how we should handle this situation, I was given the ultimate run-a-round and told to talk to a number of different people who no clue what the situation was. I finally got to meet with the service manager, which was far less than productive and ended with him yelling at me in the middle of the showroom floor, in front of other employees and guests. I walked out and am still dreading having to talk to anyone from Russ Darrow Chrysler. Not professional or even a remotely respectful way to talk to paying customers. I would bring my business to any other business than Russ Darrow Chrysler.

Zero StarsI’ve now been given the run around by 2 different Darrow Dealerships. I went in on a Saturday to buyout my lease or to look at options for a new car. When I told the sales associate I wanted to buy out my lease - I was then told “you will have to come back a different day. We don’t have time for you. we are trying to get customers out the door. “ even though I was specifically told I’d have to be in person to buyout my lease, they assumed it would be confident for me to drive another 1.5 hours one way on a weekday to do what I already had driven there to do.Mind you, I had just spent two hours talking with them and they were happy to sell me a new car, but pretty much told me my business was worthless once I didn’t go the route they wanted. I talked to the business manager on the phone who wanted to then try and sell me a new car after what I already had gone through. He also tried to defend their practices but gave me no substantial explanation other than basically repeating “your business wasn’t good enough for us that day since you decided to buyout your lease instead of lease or buy a new car”.Awful customer service - they should serve the customer in front of them. I get the sale isn’t the same but a sale is a sale.It’s beyond frustrating as I wasted 8 hours of my time between two days and two dealerships on two separate Saturday’s. Needless to say they didn’t get my business

Terrible customer service, they gave me the run around for 2 weeks whether or not my truck was supposed to come with the gain control for trailer brakes. $50,000 + truck and traded a truck in. Never would’ve thought to look for a gain control on this expensive of a truck. Now they won’t throw part in and lost their next $50,000 sale for a few hundred dollar part.

Awesome and fast service! Really appreciate how informative and knowledgeable Katie is. Always know what they are doing to your vehicle and know you are going to be taken care of. Would definitely recommend anyone to check them out. 10/10!

Janessa & Chad worked such an amazing deal for us for our 2021 Jeep Cherokee! It took some time, but it got done & ended up with such an amazing deal that I didn’t think was possible. We will definitely be making our purchases through them for the rest of time. Highly recommend them and this dealership.

Hansen was great and answered all my questions. Helped the process go very smooth...definitely recommend!

All the work was done correctly and more importantly on time as I had an appointment later that day.

Russ Darrow took care of us very graciously. I am loving my Jeep Liberty.

Thankful to Janessa, Adam, Chad and the entire sales team for helping me get into my new vehicle! If you want to buy a new vehicle go see Janessa!

Janessa is a wonderful salesperson! She was not pushy in the slightest which is huge for us. She helped me find a brand new to me car and I am so happy with it! Highly recommend!

It was ridiculous that I paid thousands for work on my truck and it came back dirty inside and had a very annoying rattle.Over $2000 paid, the truck should have come back like new. I was NOT happy.

Great communication and got me in the vehicle I wanted

I went and bought a new car friendly people but when u left the lot i had to fill up gas tank only a quarter tank of gas I wish I would’ve got a full tank when I left for buying the car but other then that I love the car

Id give zero if I could. Completely different price online than what the salesman gave us.

After being unable to reach a deal at another dealer Russ Darrow worked hard and quick to put together a way to get us in the vehicle we were looking for.

Dont waste your time to go there. They give you different price online/phone and when you go there it is totally different.Very bed customer service.

I went here today and my experience was kind of unpleasant. The car I came to look at had a sticker price on the car of $9,500. When I went to buy it I was told it was $11,000. On a vehicle I was looking to trade they offered me 17,800. Morrie’s Honda across the street offered $21,500. $3700 more. I would go straight to Morrie’s Honda and save your time. The problem was not with the sales woman I had. It was that they wouldn’t honor the sticker price on the vehicle which caused the deal to fall through. If they had honored that price and gave me a reasonable value for my vehicle like Morrie’s, I would have been able to cover the rest.

Had a great experience at Russ Darrow today. Everyone was super friendly and very helpful. I worked with Katie and she was awesome.

Very friendly environment. Everyone there worked their hardest to get me into the perfect truck, and I couldnt be happier!

We were very happy with the purchase of our new van from Russ Darrow. Our salesman, Jason, was very kind and not pushy. Two of the most important traits to us. We would definitely do it again. Id request Jason.

I had a great experience buying my new jeep @ Russ Darrow with Janessa Rios. She made sure I got exactly what I wanted with smile. So much so that my fiancé is going to buy his next car from her!

Very friendly, masks being worn, social distancing observed. The work on my car was fast and efficient and the few minor changes were shown to me and explained that Id need to replace my air filter. No surprises for work being done then being charged.

Had several problems with my vehicle so brought it in to be fixed. Dennis and team were great. Explained the issues, kept me updated during the process and turned it around within a couple days. Highly recommended for any service needed.

I negotiated a price online with sales manager larry and sales person maranda on 03/24/21. I informed them I would be in the next day to get vehicle and do paperwork. Went in next morning to discover they were in the process of selling vehicle as I stood there. I told them I had already negotiated on the vehicle and was here to pick it up. They said its to late already sold. I told them I drove an hour and forty five minutes to get this vehicle, and all they said was sorry nothing we can do. They then showed me the door.I would look elsewhere for a vehicle if I was you!

Very efficient. Found me the used vehicle I was looking for!

Outstanding service adviser who really knows her stuff. Her helpful and polite. Top Notch.

Shout out to their salesman Blake Cauble. He was very knowledgeable and personable. Made the experience easier and we look forward to working with him again in the future.

Ended up with a good price and sales staff were great. Offered a fair trade in on my old vehicle.

Traded in my old Jeep for a new(slightly used) Jeep. Dan was awesome. our new ride is awesome. They made the whole experience as easy and painless as possible. Added bonus: the finance guy was hilarious.

Wonderful service. Done in a timely manner

Russ Darrow in West Bend was fantastic! Especially during very uncertain times. They made the transition into a new car very easy and was a great experience. Wonderful customer service!

Very nice staff with quick and easy service!

Unjustified? How would you like buying a new vehicle with crayon Marks all over it? How would you like buying a new vehicle with the rock chip guard bubbling up? How would you feel if you brought this up multiple times and nothing was done until a claim was made to Ram? How would you feel about all these issues being brought up before you bought a new vehicle and then bring it into service for them to tell you itll take all day. 2 hours worth of work. I had an appointment scheduled at 8a, 2 plus 8 is 10, then your detail guy doesnt show up until noon to finish detailing a truck that should have been detailed once it hit the lot. Why do I have to pay for fuel in a rental vehicle when Russ Darrow dropped the ball multiple times. You have my number if you want to talk. Update as of January 9th of 2021 I still have not been contacted by Russ Darrow Ram of West Bend. Updated 4/17/2021 and I still have not been contacted.

It was very quick getting an oil change and tires rotated. People were helpful and friendly.

Bo & the team were awesome!! If youre on a budget, hell work with ya. He made sure to help me find what I needed in my limited budget. Bo is an honest & fun guy to work with! Highly recommend seeing him for your next purchase. My 14yr old said she wants to go see him for a car when she gets her license! So the team impressed her as well. Thanks Bo and team at Russ Darrow!!!

VERY poor customer service. Almost bought a car here but our salesperson brought the sales manager out who was very pushy in trying to make it sell. Poor attitude and very rude. I believe his name was Jon. Ive never been treated like this before as a customer. 0 stars if I could.

I would give them a 2-3 star but my sales rep Holly Parsons did an excellent job and changed my whole experience. I went after work and didn’t look like your typical buyer but after three other guys looked at me and didn’t acknowledge me Holly did. Holly walked me through the whole process and negotiated prices with me all day and finally found the right price for me. I highly recommend her for your next purchase.

Had the best experience with Blake and John. Thought we were ready for a new truck, had everything set, redid the numbers at home and just werent quite there on our end. Even in not quite making the sale they were amazing. When the time is right we will be back. Cant commend them enough!!

No words can describe the disrespect and nonconcern for the customer that this Dealers Service Dept has delivered. Went to see them 2 months ago regarding rust all over my 2017 Ram (loaded with every option) that I purchased there. I brought my business there for my truck purchases because the quality of service and overall customer experience was outstanding at Russ Darrow Toyota where I began doing business in 2015 for my car purchases and service. Hard to believe that 2 businesses in a small market with the same ownership can be on opposite universes.Anyway 2 months later and after 3 calls and 2 follow up visits to this location they still have not returned to me with an answer as to the warranty of this matter on the 3 year old truck with rust everywhere. After 4 discussions/visits with the Service Writer Team, I asked to speak to the General Manager of the Dealership but was sent to Adam- or Aaron (cant recall his name as his impression was one to be forgotten) who maybe is the Svc Manager. He was immediately defensive without even listening to the situation and negative to the outcome and said he would get back to me later that day. Well that was 2 weeks ago- still no call.Brought the vehicle to a Dealership 30 miles away and had a fair and respectable solution proposed to me in 2 days.Beware of this facility in your search for a vehicle, your support may end the day you hand them 55k for your new truck as mine did.

I had a positive buying experience from the start. Coming from 150 miles away I didn’t have time or money to waste so I reached out to Chad (GM) the day before who immediately responded to my email requests and worked hard to negotiate a winning deal. From there Janessa (sales) and Jonathan (finance) took control and made sure the rest of the buying process and experience went smooth and efficiently. I got the exact truck I wanted at the price I wanted and without any of the games many dealerships tend to play. I highly recommended this dealership.

The sales and purchasing process went smoothly. Delivery of the vehicle was disappointing. The one request i had was that the vehicle interior was to be professionally cleaned. It was not. After playing phone tag with the salesman, I just cleaned it myself. There are 100s of dealers in the state. A little thing like this ensures I will purchase elsewhere next time.

The best experience I have had buying a vehicle hands down. Ray and Jon were phenomenal. They explained everything in detail. Ray showed me the vehicle and all the ins and outs to it. And they both provided great conversation during the wait time. I will be back!

We had a newer team member serve us today that we’ve never had before. His name was Adam. He gave us probably the best service we’ve had at the service department before. He was friendly, honest and helpful. We hope he continues to always work in the service department! He’s the best one!

Gary smith made it happen, if your looking for a salesman whose upfront honest and really down to earth Gary and the team in west bend is the way to go

This is the second car purchase in a row from Russ Darrow. Both my wife and I absolutely would recommend there dealerships to anyone. They have always been kind and courteous, and never pushy. Always willing to help and make sure the process is comfortable. Worked with Rick, Michael and Scott, all super nice guys and made the whole experience enjoyable. I’m usually someone who shops around, the team is so good over there that this is the second car Ive bought and never even checked with another dealership. Knew I was getting a good price and they’ve built that trust level where there’s no need to go anywhere else. will be back again for sure.

Laid back salesmen but the paperwork took hours to get done

They were fast moving, listened to what I was looking for and ACTUALLY helped me get a great deal. Prior to my visit to this dealership, i had the absolute worst experience at two other dealerships and just felt defeated. On a whim, I checked out Russ Darrow in West Bend where Janessa and Chad helped me get the vehicle that I was looking for and at a price I could afford. They both are so personable that it made any wait during the process seem like nothing. Great people, great deal and so happy!

I had made an appointment for 315 for a scheduled oil change. Arrived 5 mins early & was told there was another vehicle ahead of mine & it would be 45 to an hour before my truck was done. I wasnt thrilled but ok, it is what it is. I finally was told my truck was done & ready to go at 440. A good 25 mins plus from when originally stated. But, given the fact that it should have only been 20 mins for an appointment that I had set up, I am not happy. I didnt have hour extra time to just sit there. Very disappointed in the Service Dept.

Made a service appointment online selecting what service I was looking for got a confirmation email and arrived 10 min early only to be turned away. Was told they dont take appointments for an oil change or tire rotation, its first come first served. Why would you have the option online when selecting what service you needed if you cant honor the appointment. I cant wait 1-2 hours for an oil change thats why I make an appointment. Russ Darrow you have lost my business for serving anything on my brand new truck.

Russ Darrow got my charger in for transmission fluid and diff fluid service, and completed 2 open recalls all in the same day. I was informed about the specifics of the service that was done. Justin is a really good dude. Go see them, theyll take good care of you.

Im so happy with everyone here at Russ Darrow CJDR West Bend!! I love my new Wrangler, its all thanks to the wonderful team here!! Highly recommend!!

Unfortunately was not able to buy my new Dodge vehicle from Russ Darrow, my local Dodge dealer, as they did not have the available vehicle I wanted when I wanted it... They still accepted my business for post purchase service and wow was I impressed. Fast, in and out service with little wait for an oil change and tire rotation. Previous dealership Id worked with on last vehicle made oil changes a pain. Pricing was also very reasonable. Happy we purchased my wifes car from a Russ Darrow Dealership. To add to it, although the sale didnt work out with Russ Darrow West Bend, it was not a painful sales experience by any means. Fast, and respectful of my time.

Very happy with our purchase yesterday. Everyone was so helpful and knowledgeable! Though we showed up not to long before close never once did we feel rushed with the test driving or purchase process. We live in Appleton but it would be worth the trip to have such good service!

Service department does not come with customer service. Amanda is very rude. You are definitely treated like a number especially when having warranty work done. Which when they cant figure out the issue still charge you for diagnosis. My car was there for a second time, this time there for about 3 weeks. We were told we are only being charged for 30 min of the 3 hrs they diagnosed. For 1 hour of that I drove a tech around to hear the noise on the car. And that also means my car was there for almost 3 weeks and you only put 3 hrs of time into it. Wow. My car has been there 3 times, two of which were horrible experiences. Never again! I will never be a patron to a Russ Darrow Dealership again.

2/22/2019 I purchased a Chevy Equinox from Russ Darrow West Bend. I had the most amazing Sales Woman named Ani Rushmore. She was so pleasant, warm, and friendly. To make sure that I would be able to make the delivery she went out of her way and came to my house to pick me up. This was also her off day but she wanted to make sure I was taken care of. That act of kindness will always be special to me. Thank you to Larry and Jon for helping me as well!! Great group of individuals. I will be back again to purchase another automobile. Thank you all!

Everyone knows the horrors and concern that you can experience when buying from a car dealership. With Russ Darrow of West Bend I felt like I had control over every aspect of my car buying experience and never felt pushed into Buying a warranty or option I didn’t want. Jason my salesman always had my best interest in mind and listened to everything I had to say and found me the best deal with everything I wanted within my budget. If you looking for a new or used vehicle ask for Jason Cowart and you can experience the same experience I had. At Russ Darrow they go the extra mile for there customers.

Jill was our sales person she was friendly and answered all our questions. We tried a couple Rams found one we like. The transaction went smooth the financial lady was very nice also.

Had a great experience working with Holly as she had great insight and knowledge on the specific Jeep model. I’d definitely recommend Russ Darrow Jeep to anyone looking to find a new car.

My first review ever written on google because I don’t consider myself much of a complainer but since my family was treated so badly by Larry (sales manager) I found it necessary to leave a review. I called in for my sister to negotiate a deal on a vehicle listed online (auto trader), all was going well and me and Larry came to an agreement on a price. I immediately called my sister who called her bank, which was not appreciated by Larry who explained he wouldn’t get kick backs if I didn’t get the financing through the dealership. After making arrangements with my bank I immediately called Larry back to have him send my family the documents over email since it was an online out of state transaction (very common). Immediately upon speaking to Larry he sounded discouraged and stated that he hadn’t stopped thinking about the deal he agreed to with me AND HE PROCEEDED TO TELL ME HE WAS NO LONGER GOING TO HONOR THAT DEAL AND THAT HE NEEDED $300 MORE! I was very disappointed and called him on it by asking him if he was going to honor the deal. How petty Larry for $300??? So we discussed a new deal and met in the middle. I mentioned to Larry to send the paperwork over to my sister who was the one purchasing the vehicle and also that my other sister was going on the title as well. He then accused me of a straw purchase which is illegal! Shake my head in disgust, if a husband, son or brother negotiates a good deal for his mother, wife or sister so they don’t get ripped off by used car snakes like Larry it is NOT ILLEGAL! And to be accused of such is infuriating and disgusting. Last but not least after I had already made a price agreement with Larry I looked online in 20 minutes and noticed he lowered the price of the car to see if he could sell it out from under me to make $200 extra dollars after having my family running around and making phone calls for the loan. These guys are snakes in the grass and want to rip you off at every turn in the process. Good news is I found a better deal 5 minutes later. MOTHERS, SISTERS and DAUGHTERS BEWARE of this dealership and their shady tactics as you may be accused of a crime if this dealer doesn’t get a chance to rip you off. FATHERS, BROTHERS and SONS BEWARE of this dealer as they might make a deal with you and while your on the way to pick up the vehicle they will sell it to someone else to make an extra 50 cents. I’m disgusted, worst business ever...

I came to look at a used vehicle around 6pm and wasn’t sure if I wanted to purchase it. I came back around 8pm, an hour before closing time and decided to make the purchase. Janessa was very friendly and answered numerous questions I had about the vehicle. She even cleaned/detailed the car for me before I brought it home, staying until after 11pm. The person that worked with me on financing the car was very knowledgeable, and clearly explained all of my options to me, staying after hours as well. I appreciate everyone who worked with me to make buying my first car a great experience!

Great experience at Russ Darrow this weekend! Rick H. was nothing short of fantastic. My wife rolled away in a new Pacifica and I got my dream truck.My recommendation is you ask for Rick H.,he will take care of you.Very happy customer!!

We brought our Jeep in for repair and had a wonderful experience from beginning to end. The service person called me back with a quote within 5 minutes. The mechanic kept us informed of progress and went above and beyond to get our vehicle back in shape. We purchased our Jeep at this location and that experience and every interaction we have had with Russ Darrow has been excellent.

Overall we had a great buying experience! We found the quality and prices very fair and the sales staff friendly. We’re very happy with our purchase!However, we drove an hour to get to the dealership and ended up having to wait over two hours to see someone for our financing. It could have been because it was the last day of the month, but they knew we were coming up, as we had driven up and started the purchase process the night before.Hopefully they can anticipate their busy times and be better staffed for those days in the future. We ended up spending 5 1/2 hours total to purchase our car and had to miss appointments and work meetings.Again, great staff and pricing but could improve the customer service experience.

Very professional..especially in such uncertain times. It was nice to see such happy/helpful employees..they started my car and cleaned off the snow so I could drive it right away and keep the kids warm! Shout of to justin and adam for making this such an easy experience.

Thank you so much for being so patient with my son, my dad and I. Car buying is crazy stressful and I am glad the team at Russ Darrow was so understanding and willing to work with me. I definitely will recommend them for anyone who is looking to buy.

Great service with transparent pricing. Would recommend making the trip to check out this dealership.

I have purchased numerous vehicles from Russ Darrow over the span of about a decade. I keep coming back over and again for several reasons. I never feel pressured; the sales team cares about finding the right vehicle for my needs and wants and cares more about making me happy to bring business back than just making a quick buck. They find the right deal that makes the most financial sense for my situation; Ive never had a deal that put me in a bad position, and theyve even informed me when a deal was not financially smart and gave me advice on better deals or a better time to try again when it made better financial sense. They explain the vehicles, features, and whats all included very well; you drive off the lot knowing what you got and how to use all of it. The entire team feels like family; I am always greeted with open arms and a true concern for making a smart deal that makes me happy in my new car and also helps the dealership make money they need to keep putting out great products and great business. They sell the best; I am a very brand loyal person, but even when I skew away and have interest in another brand, I always notice that even other brand vehicles both new and used alike are of top quality. You get what you pay for and its always good in my experience. I could not be happier with each and every purchase Ive made at the various Russ Darrow locations, and the company takes a lot of pride in taking great care of customers. If you want a great deal, a great vehicle, and to network with a community of professionals who are truly invested in being a positive foundation in local business, I strongly recommend Russ Darrow! Joe P.

I loved working with Janessa, she was awesome! The car we wanted/looked at was out of our range of affordability when it came to our credit, which I had expected. Im giving 2 stars though because we werent given any other options to look at that would have been a better fit. It was a straight, well this is what you get. A couple months later we went to a dealer in Greenfield and they never gave up finding something that worked with us, we walked out with a brand new 2019.

I traded in a used car and leased a new Jeep Grand Cherokee Limited here. It was truly a great experience. I got a great deal on my trade-in and was treated kindly and with the utmost respect. Could not recommend more highly. I will be back here in 3 years when my lease is up to lease another vehicle.

Last visit a year ago was awful. It took a year, but my wife convinced me to give them another try. The service desk is very polite and helpful and the experience was completely different. I didnt even feel like I was at the same dealership.

Terrible experience, I never have a good experience at russ darrow. I will not be returning. I believe all there about is a sale, n not the customers. Went in because one, ONE tire was wearing fast then the others. All they could keep telling me its this part n that part That wore out the tire. Not listen to what I had to say . Disappointed Customer.

Everyone was very helpful and friendly and so fast to respond to any emails or texts I sent with questions. It was my first car buying experience at a dealership and they made it fun and stress free and definitely helped me get the perfect vehicle.

The car manager I dealt with was really nice and when it came to a test drive he had another manager from the other store do the test drove with me. His name is Dan D. He knew his stuff and very nice and he took his time going over everything with me. But he never returned any of my calls. And I did leave a voicemail to call me. Still no hear.

First off, this was 3 months ago at my last and first oil change on my brand new car. The gentleman who checked me in was a bit abrasive; told me I really didn’t need an oil change yet because I have full synthetic; I told him I didn’t care and wanted one (I was at 7,500 miles at this point and was at 30% oil left and I drive a lot). It took nearly an hour (not necessarily a big deal) but I was told I didn’t have a free oil change even though I had 3 vouchers stating 3 free oil changes with the maintenance package I purchased on my new car. They “gave it to me for free anyways” and took my free voucher but acted like they were doing me a favor. They didn’t recalibrate my wheels so I had my tire pressure sensor going off later in the day. I called and took it back for them to reset and they couldn’t figure it out and said “just keep driving and it’ll go off eventually because they changed the sensors in this model” After several days I had to do research on my own and figured out how to do this through my settings on my dash. Collectively, I was just put off at this point. I’ve decided to ultimately go to a different dealership for maintenance after that. The techs just came back to tell me that the last person to change my oil never put the dipstick back in completely, splattering oil all over under my hood, sealing the deal and decision to forever go elsewhere. Lots of Russ Darrow’s in the area and outside the area, worth your time to go to another one.

Holly was great! She was patient and accommodating. (Wait to finance was long!)

Andy spent a lot of time answering every single question we had, and let us take as much time as we needed to sit in the vehicle, drive the vehicle, and just get a great feel for whether it would work for us. We couldnt have been more pleased with the customer service we received from everyone. We would definitely recommend speaking with Andy for your vehicle needs. He was extremely knowledgeable, friendly, and patient.

I entered this dealership last Monday and upon entering the doors I was greeted right away by Richard, who is probably the nicest salesman I had come across in my journey to finding a new vehicle. Even with my credit score not being the best he went above and beyond in finding me the perfect SUV that I was looking for. I was introduced to the Manager Larry who was also very nice. I wasnt quite sure what I wanted besides that I preferred an SUV body type but between each other they found the perfect match for me. we all know that buying a car can be stressful and lengthy but this dealership made it fun and exciting. They played with my 3 year old son during the wait and gave him a juice box :) Even the guy from the bank, Jonathan, was a pleasure to work with. With all of there help I was able to get the vehicle of my dreams and they worked hard at making sure I was able to take it home the same day!! Their Service was spectacular and deserves a 5 star rating, I am happy to tell anyone who asks where I got my vehicle and I will encourage all to go to this dealership. Even when I asked Ray, the guy at the desk closest to the door, where the bathroom was he was a gentleman and walked me there instead of just pointing. They really work as a team in providing excellent service for whomever walks through their doors.