This is actually my second lease with this dealership. My previous lease was coming to a close and with the current economic and automotive industry issues, and considering my financial scenario, I found myself in a pickle. So I asked my friends at Russ Darrow Toyota for their help and I’m more than happy to announce that they were able to find a vehicle I absolutely love and more importantly, can afford.This experience was as, if not more, efficient and seamless as the last time. Literally, all I had to do was give them my criteria and I was notified within minutes that they had something they felt would be a good fit. I came to the dealership to inspect the vehicle, and it really couldn’t have been a better experience. The car was ready when I arrived. Cole explained all the features compared to my previous vehicle and set everything up in the new one. Justin submitted my financials, Matt went diligently through the paperwork with me, Patrick tied the deal together with a bow and I drove off in a beautiful ‘22 Camry.Thanks, guys!!! Another happy customer here!!

Great service today! Everyone was friendly and helpful. Got a ride home and back which was very convenient. All good 👍

Travis came out to help me as we’re pulling in. Friendly, Great customer service, answered every questions I’ve asked. My second time buying tundras from here. I would recommend others to go shop for your New or Used vehicle here. Great job Travis and thank you for your service on getting me in my new 2021 Tundra SR5 w/Sport Package. ⭐️⭐️⭐️⭐️⭐️

I bought a 2021 Toyota Corolla from Russ Darrow Toyota in September of 2020. I was greeted by Ryan who was very polite and happy to help me with my car buying experience. Since then I have taken my car for service numerous times (for additional accessories regular maintenance) and have had great experiences. Everyone is friendly and happy to help! I came home late one night and noticed that a piece of metal punctured my tire. I was able to bring my car in the next morning with a spare and they were able to squeeze me in to get my tire repaired. The cost of service was fairly priced! I will continue to have my vehicle serviced here. Great staff, fair prices, and excellent service!

I went into Russ Darrow Toyota to get a newer vehicle and worked with Troy Katzer! He was amazing, he found me the perfect vehicle for our family and at a great price! The customer service we had was amazing and it’s like we were treated like family! I’ve recommended friends to go here and always will! I’ve had horrible experiences in the past at dealerships but this lace knows how to do it right! Thank you Troy and the Russ Darrow west bend crew for making our car buying experience great!

Service team worked closely with me to order in parts and get my vehicle repaired in a rush ahead of a family vacation. My service manager was very responsive to questions and kept me up to date regularly. I really appreciated the attention to details and the quality repair. Shout out to Chris!

Trading in my old Camry and buying a new Camry was fast and painless. Eric was great showing me all of the new features. Patrick and Mark made sure everything was in place and ready to go. Thank you all for the excellent service!

People are outstanding. Work was done quickly. Not sure what else I could ask for!

All of these reviews are fake. Just tried to buy a car from them. Spoke to the GENERAL MANAGER and was extremely rude and ended up telling me to buy from someone else. Website is misleading and prices are NOT accurate. DO NOT BUY FROM HERE.

Had a problem with a Dead Battery on my 2009 Venza. Took it in to the Russ Darrow Toyota Service Dept in West Bend, and Service Advisor, Seth Tearney resolved the problem at NO CHARGE. Great Work!

My girlfriend and I went into this dealership to buy a newer vehicle and we worked with Troy. Troy listened to all of our expectations for our vehicle and found us the perfect fit for us. We will definitely recommend him and this dealership to all of our family and friends! It was a great car buying experience!

Top notch service!On my way to a meeting, I realized my tire was getting VERY low on air. I stopped at a gas station, filled it up and went to my meeting. After the meeting, I was happy to see my tire still had air, but had already lost 6psi so I knew I had to get it fixed right away. I called the service center for pricing and to get an appointment. I asked if I could drop off the car as I was worried about the tire going totally flat if I took the car home. The gentleman on the phone offered to take look at it right away. I arrived 5 minutes later and within 10 minutes was out the door with a fixed tire! Thanks so much for the fantastic service!!

I am a loyal Toyota customer. They helped me before my divorce and during when I had to lease a car. Today, I bought the car I leased and Matt in finance was wonderful. He’s very knowledgeable, honest, and probably has no idea how much buying that car means to me. Always great service here.

Eric was an awesome sales associate! He presented himself professionally yet very friendly. He answered all my questions and made my experience purchasing my first exceptionally nice truck an exciting fun experience. 5 stars are not enough!!!! This also goes for the dealership itself - the general manager, finance manager, and ALL other team members presented themselves in the same manner. Such a purchase can be somewhat scary. This was simple, comfortable, and a great memory.

Well when my appointment is at 4:30 I expect to be taken care of. However when they come in at 5:20 and tell me my car is now on the lift for an oil change. Then I am not very happy because Ive already sat there for over an hour and then I still have to wait for the oil change to be done. Especially when they cost $60. However at least they are very polite.

The in-service video I was sent to my phone while waiting was amazing. It took the mystery out of service and repair. Please keep it up.Also, an associate sat down with me and explained what was done with the vehicle. Nice touch.

I worked with Cole in sales. He was very helpful, and he was able to get the car that I wanted, which wasn’t at their lot. He kept me in the loop on the entire process, and answered any questions which I had. I worked with Justin in Finance, and he was also great! He was quick with the loan process and very informative! I would definitely recommend them to others!

Great experience. My 4th Toyota and the first of soon to be many times at Russ Darrow. Rob and his group were friendly and very helpful! They are my new team for service!

They were most helpful. It is our 6th car we have purchased over the last 20 years. We only come to Russ Darrow West Bend even though we live 80 miles away.

I called in inquiring about a 2022 Toyota camry and the sales rep first said its 3k over sticker then I get transfered over to a general managerhe then said its 5k over sticker now the dealer is a huge liar.These reviews must definitely be fake i was treated horribly

Eric Enders was an amazing person to work with. Very personable person, listens to what you have to say, and isnt trying to immediately rush you into a car. I would happily work this dealership again.

Make sure to ask for Troy as a salesman if you are buying a car from here. He is super professional, respectful, and not pushy at all! There was a month of time in between putting money down and receiving the car. He reached out to me every week to update me on the status of the car, and I could not have been more impressed. Thank you Troy!

Id been looking at used vehicles for about a month and missing out on each one I had an eye on. Went to RD site and decided at current prices a new car would be more value for myoney. Travis worked with me from the beginning and I never felt pressured into anything. That, and his honesty throughout the entire process, was sincerely appreciated. He got me the vehicle I wanted and for a price I could afford. RD finance even out did my pre-approval from my credit union. Thank you!

Cole, Patrick and Matthew were a pleasure to work with. They took care of me from the minute I walked on the lot. Each was customer driven and went above and beyond in their own way. I highly recommend them and the dealership to anyone in the market for a car. Ill be headed straight back the next time I need a vehicle.

Worked w Dan Domask who was absolutely the greatest. Not only knowledgeable but fun. Actually everyone Ive worked with have been great ....Thanks also to Chris who helped me with rental after my car accident in which my car was totaled.

Not that this will mean anything to you but your service dept is terrible. You want to know why? Call me: Jon Weeden

Robert Burger was extremely helpful, thoughtful and honest. Dealing with him took all the stress out of the car buying experience. I would recommend he to anyone looking to buy.

From the sales floor to the service department, every person along the way has been amazing. Thank you Toyota staff!

Heather was great to work with! I let her know we had bad experiences with other used car dealerships, so she made sure to listen to my concerns & be patient with thought process. I didnt feel forced or taken advantage of at all!

Great job by our sales representative Ryan as well as the rest of the team made for a great experience.

Employees were friendly and helpful. Waiting area clean and modern. Travis was very patient while I test drive and looked at six models. And explained all kinds of features for each. No pressure and got us great financing. Love the vehicle and will buy from again.

Great salesman very nice and helpful ! But the finance Dept does not take cash, check or outside financing?? Only can buy here if you finance through them, would have bought a used vehicle the same night for agreed price but they would not sell to me if I would not finance though them…..very disappointed, bought from Another dealer the next day who would take my money.

I worked directly with Bob Berger in trading in my 2019 Tacoma for a 2021 4Runner. With times being very different, I had to wait a couple of months to finalize the deal and get my new ride (not at all Russ Darrows fault - thnx covid). Bob kept me updated every step of the way. I knew what to expect and he was super professional but also personable as well. Anytime I go into the dealership everyone is very accommodating and polite. I was very pleased with how everything worked out and how awesome everyone is. This is my “home” for anytime I change vehicles. Thanks to Bob and team, I love my new 4Runner!!

Mike Wagner at Russ Darrow Toyota in West Bend goes above and beyond each and every time he is called upon. His knowledge, expertise and the customer service he provides is the reason my family keeps going back to him and making the drive out. And not to mention the brand Toyota - we keep getting them to provide transportation and safety for our young family.

Great service. I would absolutely go back if I resided in Wisconsin.

Service: perfect! Seriously. Flawless delivery of service. Honest and sincere staff behaving like real people.I’d like to offer my sincere appreciation for the majority of your staff intelligent enough to to wear masks instead of allowing a virus to do what viruses just do: mutate when given more human hosts to provide the opportunity to reproduce.To the dozen or so staff (and what appeared to be management) nimrods who did not wear masks: it’s like sitting with you in a hot tub watching you relieve yourself and bracing for some kind of speech justifying your Constitutional right to do so. History will regard people like you poorly, but, I know that’s the whole excitement of it for you.

We bought a Toyota Sienna in June of 2015. Ive had all the service done at this location. Its always been fine, however in the last year or so I feel like its slipping. You make an appointment for an oil change/tire rotation, plan to be waiting an hour and a half. The last time I was here, I was having problems with our gas door, they told me it would be a warranty replacement. Great! However for the oil change, tire rotation and to take the gas door off, I waited here 3 hours. Im currently waiting in their waiting area to get it put on...1 hour and 15 minutes. It shouldnt take this long with an appointment, to put on a gas door...

Third car purchase a Russ Darrow Toyota. Always a great experience. No pressure whatsoever. Really enjoy working with Mike Wagner. He’s the best. Highly recommend.

Great service from start to end. Ask for Mike. He is very helpful and knowledgeable.

Very professional and courteous; went out of their way to ensure my vehicle was well taken care of. Highly recommend Russ Darrow Toyota!

I have a Toyota dealership about four blocks from my home. Trying their website service appointment, they had nothing open for 10 days!!I want a simple oil and filter change for my Sienna.Darrow of West Bend has a Service Department open until 4PM on Saturdays. Friday night around 8pm, l set up a Saturday oil change appointment at 1pm!They even washed the car.

I called Russ Darrow about a car they had listed on their website. Upon arrival for a test drive the car was not in the condition it was listed. The GM was using the vehicle as a demo and didnt even have the courtesy to remove his stuff or the golf clubs from the back. They also added a warranty package to this car so the listing price was actually a few thousand more than the website stated. The website showed less that 100 miles on this and it actually had over 500. Not sure about you but if im paying sticker price for a new car I want it to be new. They would not work with me at all on this and would only remove the warranty if I did financing thru them. I also had stated when I called that I had my own financing all ready to go. I have never been treated so poorly. I would not recommend Russ Darrow Toyota to anyone. You will have a much better experience somewhere else!!!

I bought a Lexus GX 460 on 7/15/2021. After two weeks I found out the front right side bumper was damage and they glued(Can be seen in gray) it to the body for temporary fix. I texted them with the detail message along with the picture, not reply. I emailed them using their website and no respond. Today is 9/2/2021 still no one contacted me. Highly disappointed!

The employees at Russ Darrow Toyota in West Bend are always nice, efficient and professional.Service advisor Abigail Lundberg is exceptionally friendly and knowledgeable.I highly recommend them.

Chris and Seth in the service department were amazing! I had my tires rotated 1/23 and they went above and beyond! First Chris wiped down my vans sliding doors and greased them. I was suppose to clean them prior to coming, but my schedule got very busy prior to my appointment. He told me dont worry, Ill do it! What great customer service! Then I inquired about recent recalls my vehicle may have and Seth got right down to business and showed me which parts are covered for the next few years. He went over my concerns and reassured me anything my vehicle needed done, they could fix/replace. He and Chris even went over wiper installation with me. What a great team and very helpful! I left there feeling so grateful for their excellent service and help. I service both my Toyota Camry and Toyota Sienna there. Thank you! 😊

Travis Schubert is an excellent salesman. Hes extremely knowledgeable and took the time to explain every feature on my new Venza. Definitely recommend Travis and Russ Darrow Toyota. Thanks again

Great service. Will be back. Always helpful

All went well . Half hour in and out.Change oil and rotate tires.Thanks Guys

Always have great customer service and friendly staff.

Very well mannered and quick to answer questions! I was in and out within 45 minutes of arriving. Will continue to go to them for my car service needs! :)

Worst dealer ever and worst car buying experience ever. On June 2, 2020 at about 11:30 am central my husband and I went in to go pay cash on a truck listed at about $38,000. The salesperson “Matt” said the dealership would not sell us the truck (even at the sticker price) without financing through them and that we would not be allowed to pay cash for it. If we want the truck we would need to pay full sticker price and finance through them.” How desperate of a dealership to force customers to complete deals that they do not want to; we were willing to pay for the sticker price as is. I even asked to speak to a manager about this and Matt said the manager was not in, which I am sure it was a lie. I will share with all my family and friends to not shop at this place. This dealer has lost my business for life. I hope no one ever has this kind of experience buying a car. You think dealers would want to sell their cars at sticker price and get it off their list as soon as possible.

Thank you to Ryan for getting my husband and I the Rav4 AWD we wanted, thanks to Justin for getting us the financing, we usually try to stay away from the large name dealers but this time we found what we wanted and decided to see what they could do for us, it was a great experience, thank u

Love how fast the team is! Also one of the members was amazing and taught me my car had a remote start! Which I never knew! They always wash my car even if I forget to ask! I Love Toyota always a friendly and amazing staff! Thanks guys!

Worked with salesman Michael Wagner to pick out a great used 4RUNNER. He was knowledgeable, personable, answered my questions, and was very low-pressure and patient. A lot of car salespeople are smarmy and fake, no matter where you go, but Michael was genuine and really seemed to be focused on me and my needs, not his commission.I already knew what I wanted going in and had done my research. That said, based on my experience with him, I would recommend him to those who are not car savvy, need help selecting which models and trim packages are the right fit, or are afraid of getting ripped off by a slick-talker. Hes the kind of guy Id want selling a car to my mom if I wasnt there.Finance manager was helpful and professional as well. He did attempt some up-selling on protection packages and warranties, but that is his job, so I cant fault him for that, and he was polite when I declined those options. Know what you need and what your budget is before going into the finance managers office (no matter what dealership you choose).

Everything was done exactly and efficiently. And they dug into the car’s service history and found I could wait a while to do a job I’d asked for, so I saved $ there as well. Much appreciated.

Very knowledgeable and willing to take the time to explain everything.

Great place to look at a car. Very honest about the cars on the lot. No surprises. Great staff. Ask for Bob Burger. He was a very helpful salesperson.

Quick response to my needs. Fast pickup and delivery. Respectful staff.

Fast, friendly, and very fair price.

Just picked up my new 2021 4Runner Off Road..Switched from Chevrolet...the SUVs by GM are outrageously too large and expensive. I reseached for weeks on dealerships..what great professionals at Russ Darrow..know their vehicles, extremely well organized, clean and friendly and no pressure.Thus far, its been an excellent adventure in purchasing a new vehicle. Highly recommend you visit them first when considering where to buy your next vehicle.

The antifreeze tank lid was left open after service for transmission pan, leaving me to question what else, a customers worst nightmare after having their daily driver vehicle serviced.

I came in because my car told me I needed maintenance done. I thought it was needing a tire rotation. However I was then informed that I had a nail in my tire.I am very grateful that the service person went out of his was to figure out the true cause.I love my toyota camery xse and I enjoy getting my maintenance done at the dealership. The employes are kind and easy to talk to.Thanks so much.Shane w

It was great. The service personnel were all masked as well as the people who were waiting for their cars to be finished. I appreciate so much their efforts to contain the spread of the virus. I also didn’t have to wait very long for my car to be done. Great job all around.

They got my key fobs working without needing to be replaced. Fast and friendly service. Would definitely recommend.

Read our codes and didnt push for unneeded fixes.

Service people are always friendly and very helpful

Thanks Eric! You were so helpful and I am loving my new Toyota!!!

Michael Wagener was my salesman and he is the best, very accommodating and patient, everyone there took awesome care of me and I love my truck...I would recommend this dealer any day of the week..

Always great service here!

Everyone is super nice!! Now, they text you a video of them, with your car, explaining what they see and if there are any problems. First time that happened, was kind of cool.

Thanks to Danny, Michael and the whole staff for an awesome purchasing experience.

Always friendly and trustworthy!

Very thorough, professional, and friendly!

The best part about my visit was no pressure to “buy”. It had been over ten years since my last purchase of a vehicle so this was a plus!

My experience at Russ Darrow Toyota was incredible. Salesman Travis Schubert and Pre-Owned Manager Pat Moschea were very welcoming and informative from the start. We picked the snowiest night of the year to check out a car that had just hit their lot. I decided it was the one for me and Pat offered to have the car delivered to me at my work the next day (an hour away!!!) so I didn’t have to drive my new car home in a blizzard!!! I couldn’t recommend Russ Darrow Toyota enough. They gained a lifelong customer! Thanks guys 😊

The service department was pretty good to deal with when I actually had a Toyota. However I have informed the Dealership numerous times that I no longer have a vehicle that would require their services. But I still constantly recieving service reminders and service specials by all forms of communications. How the hell did you get my new address??? I never gave it to you. Go the Hell Away!!! I will never go to any Russ Darrow facilities again. 🤬🤬🤬

Just purchased a new Toyota van from Russ Darrow Toyota in West Bend, WI. Their price was substantially less than my local dealer’s. Also, the purchasing experience was smooth and hassle free. No high pressure to buy additional products.

The service advisor talked to me like I was a wall. (My car wouldnt start and there was no sign that the battery was working.) I advised him I was there for an illuminated engine light after I had the car battery replaced by AAA. $158 later... (My car is under warranty for 3 years or 36,000 miles. It had 10,200 miles and its a 2020 Toyota.)He immediately said it wont be covered under warranty since AAA touched my car.After 45 minute wait, the Russ Darrow Toyota service advisor said the bill WAS ONLY $139 for 2 fuses that failed. I looked at the invoice and the total charged was $169, or broke down $139.95 for labor and $17 for shop supplies + tax.After I called and relayed my situation to ToyotaHeadquarters the service manager called me. Our phone connection dropped so he (Jordan Seagren) emailed me and suggested I email what had happened. I replied to the email and I never heard from Russ Darrow Toyota again.And to think my whole decision for buying a Toyota for reliability and integrity was stamped out now.Dismayed I am. Wow.

Sales mgr Patrick tried to tell me bc I am from out of state I could only finance through their banks. You lost a sale - even at sticker price the car was where I needed to be - we only had to agree on a number make a deposit and I bring you a cashiers check from my bank. You’ll sell the car to someone else but this 1 star will hang.Ally, you were nice though.

Quick and courteous! Was able to get in for 2 recalls quickly. My car was done before the time the technician said and they were very respectful and courteous! I really like this dealership, and have had a good experience everytime Ive been there!

Another great service experience at Russ Darrow Toyota!

Never need to worry about the performance of the mechanics, the service department always shows professional experience and drive out with a vehicle that has been treated like you want to be treated from your doctor. Tell what is wrong and fix it the best they can.

Great Service from an awesome team at Russ Darrow Toyota. Buy your next Toyota from here in West Bend

Chris was so helpful today and always gives good customer service. Tire pressure was were I told them.Attention to detail

Have bought many cars from Russ Darrow and always had my service done here.. great place and great people to work with !

Great sales experience with a great sales person

The salesman Austin was awesome! Great dealership to work with.

Went today for service on my 2020 Tacoma, and all the employees I met where professional and extremely friendly.

Cole was extremely helpful with finding the exact Highlander I wanted and having it brought to West Bend from Iowa.

I moved to the area 1 month ago. I have used this service department twice. Once for routine maintenance and once for recall work. My car is always ready on time if not sooner than the time they said. I am very pleased with this dealer.

Purchased my third vehicle from Russ Darrow West Bend and Im super happy. Got a lot of help from Matt B. my sales guy and easy financing from Noah L. We will definitely continue to be loyal customers.

I’ve come here a couple times in the last 6 months for service and everyone I’ve dealt with has been very helpful and nice. Would recommend!

I went there 2 times and had 2 completely different experiences. The first time I went to test drive an Audi where the sales guy accompanied me, his name was Steve and he was great, answered all my questions and gave no pressure. In the end the Audi just didn’t work out. Then a month later I come back to test drive a Jeep Wrangler, I get the used car manager this time named Patrick, I tell him I’d prefer to go alone because I already know features Jeep offers from driving different models, I just want to see how it handles, halfway through the drive the roof leaks into the cabin onto the radio, I’m trying to wipe it off so nothing breaks. I get back and he asked how it went and I tell him overall not my kind of ride but glad I found it out, I told him that the roof leaked and his excuse was “well it’s a Jeep” ok first of all it was a hard top and cost about 27,000 dollars, I don’t expect any car to be leaking from the ceiling at that price point, I told him I hope it gets fixed and that I guess the 2 doors just aren’t for me and he says “well if your going to be that picky good luck” in a very cocky manor, now I heard from other employees that many people have complained about Patrick (customer and employees alike, I had a friend who worked in the body shop) and his demeanor towards customers but I wonder why he is still there, my Dad went back and purchased a brand new truck from them so didn’t deal with him considering he’s a used car manager, but put in a word saying he was rude, and again they agreed they’ve heard it before, I do hope he gets talked to and taught how to act like a manager to a good name brand.

Great customer service! Done quickly

Had a great experience buying a 2017 Toyota Highlander. Jim was straight forward, professional and just an all around great guy to deal with. At no point did I feel pressure and once I indicated how I wanted to move forward, he got the message and didnt waste my time. I hope my next experience here is this good.Edit: my first oil change/service was a good experience. Fast and professional. They also did my emissions test.

Coty was excellent in the service department and in fact all the employees were just as friendly and helpful as Coty was when I took my 2017 Toyota Highlander in for work. I highly recommend their services if you own a Toyota!

Matt was great!! Highly recommend getting a vehicle from him.

As usual service and staff outstanding

I got my recall serviced. Seamless. Everyone was friendly. Got dropped off and picked up by their shuttle. Can’t have a better experience with a dealership

West bend store was a joke people were walking around with no masks on. Rushed me to buy my car didn’t even give it car wash feel like they just looked at me as number and quick car sale.