10/13/2021 - Bought 2018 BMW 320i xDrive. Great experience. Obviously no haggle no negotiation. Car is running good so far. Will update after a year. Did not purchase a MaxCare, instead bought a third-party warranty. Did a trade-in of old Honda Civic (again no haggle)

The car buying experience started off well. We found a vehicle, paid a reasonable shipping charge to move the vehicle where we could easily seeit. The communication informing us the truck had arrived was mixed up. We got correct information by calling back ourselves to get correct information. We made an appointment to see the vehicle and decided to buy. We were not made aware of the RMV closing the link to transfer plates and missed it by 10 minutes. We had to leave and return in 3 days. As we were leaving to complete the transaction we were called by the CarMax sales manager who told us of an accident involving the truck which caused a side swipe damage due to a bollard being hit as the truck was being brought in to prep. We now had to wait for 3 more days to purchase the vehicle and drive it home. The dealership was courteous, the repair excellent and a few concessions were made on our behalf. All and all, I would buy a vehicle from CarMax again.

This was the easiest car buying experience we have ever had from selling our vehicle to finding another vehicle on your lot to financing to signing the final paperwork. Carmax is a great car dealership. Their employees are all so very friendly and easy to work with and an asset to the dealership. Jim our salesman was great and Savanna our business rep was also great.

Very attentive and friendly staff.Quick and easy experience.Took me right away even though I was a half hour early for my appointment.Paid exactly the amount for my truck that was quoted online.Very clean and user friendly showroom.

Overall, the only thing that has been a positive experience from this dealership is the car that I have purchased. Beyond that...the experience has been terrible. When I traded in my car, I was informed that they would cancel the plates and the registration that was attached to that vehicle. However, this was not the case and I happened to find out about that almost two months later when I went to the dealership for an entirely unrelated issue and they gave me my old plates. As they were out of state plates, I had to mail them in, which could have been avoided if they gave me the plates at the day of sale, as I was still moving from that state at the time. My out-of-state registration was cancelled, due to the communication issues and the fact my plates hadnt been surrendered in the proper format. This has been resolved at this time, but this headache could have been avoided if the sales and business team properly communicated that they didnt cancel or surrender plates. I was told that I was told that at the time of sale; this was not the case, and it was clear that the individual I was speaking with was playing the blame game. This wasnt the first issue either, nor was it the last. Communication is key and is lacking at this dealership. Ill give two stars because of the few helpful individuals I have worked with. Ed, Bob, and Selena you are amazing!

I sold my car with Carmax and we were blown away with how easy and straightforward the process was from beginning to end. We were checking out the private sale value of our used Volkswagen Jetta and got a notification that Carmax would offer a certain value, cash, according to the condition of our vehicle we described. This value was within the range of what we would expect to sell for privately, but without the hassle. Seemed too good to be true. So, we made an appointment anyway, but with little hope. We were so wrong! We arrived the day of our appointment and immediately someone left to appraise the vehicle. We were told within 30 minutes that the appraised value was what was offered online, and within another 20 minutes or so, we had a check and all the papers signed! Hassle free. No gimmicks. No harassing emails or phone calls. The easiest car selling experience imaginable!

Bonnie made the purchase of our auto a total pleasure!! She took care of everything for us and never lost her fantastic sense of humor. We love our new car, and Bonnie for such a pleasant experience!! The manager was great, the appraiser was great, and especially Bonnie. We highly recommend CarMax, Westboro!!

Very pleasant. Everything is done in a timely manner and they communicate up front how long each process takes. I walked in with no appointment and it took thirty minutes to get my car appraised and when I brought it in for the sale it took another thirty minutes to get the check and plates. Thank you

It was a great experience. Everyone there was friendly. From doing the evaluation on my car to when I came back to sell my car. Fast, efficient.Iwould recommend that people who are looking to sell their car go through Car Max.

Worst customer service ever!!! Called like 10 times already to check if the vehicle is ready for pickup, everyone is transferring me to different lines that hang up on me. That is not how you do business. terrible!!!

That was great. Great service, fair deal, right place. In all my future car deals I will go to this place only.

Our rep was great and understanding of what our needs were. He was polite and courteous. Although we didnt find what we were looking for I still would go back to them. Thanks.

Care was filthy, and failed state inspection. Salesman did agree to have the car detailed, and the car is scheduled to be repaired at the Carmax it was sold through. However, I live over an hour away, and have to sit there for an unknown amount of time while its repaired. (washer fluid pump doesnt work, something they could have easily checked prior to delivery)

I stopped at CarMax to look at their supply and get an ideas about how they operate. I was fortunate to meet Randy who was very knowledgeable and answered all my questions. I was impressed with Randy because he did not try to sell me but just kept answering question after question. Very professional.I am not yet ready to replace my car but when I am I will certainly go back to CarMax and look for Randy.

Customer service if you must call, is extremely difficult. Even though you think youre calling your local store initially, the call is routed to a national call center, and then if the call center cannot resolve your problem, you are then placed in que to the local store which you most likely wont be able to find the person you originally were working with. Too bad you just cant call your local store directly and then deal with the sales consultant or manager directly.

Jessica was awesome and she was very helpful :)

Amazing experience! Went in to sell my car from an on line offer..everything went as planned. Friendly atmosphere, amazing staff..clean and safe. Highly recommend and will work with them in the future!

I am beyond grateful for CarMax. Hassle free, even after one of the cars I was looking at wasn’t the right fit. I was able to find the one I wanted and put it on hold to test drive. After completing paperwork at home, right from my phone when I went in Matt had everything ready to go for me and walked me through everything when I was ready to sign. THE MOST stress free car buying experience to date. I’m happy with my purchase. Big shout out to CarMax in Westborough, MA.

I sold a car to carmax, I can not think of a more seamless transaction. You guys have a great team and great business model. I wish you Best of luck and continued success, I dont think you should need the luck

Online offer was by far the highest for my trade-in. I figured that once I got the car inspected in person, that number would drop. After a 20 minute inspection, they gave me EXACTLY what was originally offered. I will be trading in all of my cars to CarMax from now on!

They never pick up the phone .Worst customer service 👎

FROM THE BEGINNING OF THE PROCESS TO THE END OF THE PROCESS, THE CARMAX EXPERIENCE WAS FLAWLESS! EVERYONE THAT I DEALT WITH WERE PROFESSIONAL, FRIENDLY AND MADE SELLING MY VEHICLE SIMPLE. I SEE WHY CARMAX IS SUCCESSFUL, THEY HAVE OUTSTANDING EMPLOYEES. THANK YOU FOR A WONDERFUL EXPERIENCE.

Everything was quick, the service was prompt, no hassle at all in dealing with excellent business/front office staff who was very knowledgeable and friendly. I hope they start selling new cars too!

11am appt to sell car. Told it would take 30m and still here 2h later. They helped multiple parties that arrived well after us, their appraisal status board simply has a letter on it and we weren’t even on the board when I checked in 1h into this debacle.

My experience was so smooth. Cesar and Jaylee were very helpful and quick to check in or answer any questions.

Very good service right from the start. We were greeted promptly and the the inspection of our fathers car was quick and easy. We would definitely recommend Carmax for all your used car needs as they know what they are doing and offer a very far price. Quick and painless.

All around great car buying experience. Easy, stress free, and great sales staff.

I consider buying or leasing a car one of my least favorite things of all time. Except with Carmax! They made every step of the process easy and drama-free. Their customer service is incredible and the whole process couldn’t have been easier. I’m never going to a dealer ever again!

Couldnt pay using plaid because the system couldnt find 3 different banks..had to go back with cash on a different day because it was late Saturday.. it was okay besides that payment system except for the very last part which i thought was hilarious.. someone put my plates on the wrong car and walked me out to it with the keys and i couldve drove off if i didnt notice immediately the wrong color and wrong model of car they just gave me.. the look my brother and i gave each other when they showed me the car.. priceless 😂 great people though.

I went to Carmax to purchase a 2018 GMC Sierra 2500 and to trade in my truck. After agreeing on a price they tried to give me financing but the apr was way to high so the sales guy ( Gary Marsh ) told me I can get a better apr at another bank. I went and got a way better loan at another bank and was on my way back to finalize everything and Gary told me to hold off because the truck was going into the body shop to fix a scratch And it will be ready in 2 days. After 2 days I call to make sure the truck would be ready and he tells me that they have to fix an oxygen sensor and it will be a 2 week wait. I tried calling almost 2 weeks later and Gary never called me back. After looking up the truck online I found out the truck was no longer available. I went to Tucks Trucks in Hudson and they treated me well there. I would never go or recommend Carmax to anyone.

So easy! And I didnt sit around for hours waiting - fast and efficient team. Love my new (used) car.

I sold my car to Carmax in Westboro Massachusetts. I buy and trade my car in often. This was one of the easiest, stress free way to sell a car...I thought this is to good to be true until I left there with check in one hand plates in the other..

Best place to sell. The price is fair and the service is very efficient. A great run company!

James was very helpful, not pushy, helped me with all of my questions. They have an option to put one car on hold for a week so you can think about it.

Great people and fantastic experience. Seamless and easy.

They were great to work with and true to their offer. It took all the hassel out of selling my car. I highly recommend using CarMAx and Ill be using them again!

I researched a few different online companies that make internet offers and then buy your vehicle. CarMax and Carvana made similar offers, with the CarMax one being slightly higher. Vroom made an offer that was $1,700 over the CarMax one, but after reading online reviews of their process and failures to deliver upon expectations, I made the decision to go with CarMax. I was somewhat skeptical regarding what price I would get after the inspection. My concern was that I fall victim to a bait and switch routine where the actual offer would be substantially less. I was very pleased to get the exact same amount from the local CarMax dealer that I had received online. I feel that I was very honest with my evaluation of the vehicle and by doing that, I set myself up for success by not overselling the vehicle and hiding blemishes/issues. Your appraiser made quick work of the evaluation and your team was helpful, professional, and thorough. The entire experience was the most painless part of our move from MA to FL. (Lots of stress with selling the house, dealing with movers, selling a car, and all of the other logistical challenges were facing.) I highly recommend CarMax, and specifically the one located in Westborough, MA. Again, the entire team was top notch.

Extremely satisfied with my experience at carmax! Have been shopping around online for a new vehicle and one really caught my eye here so I requested a test drive online and was even pre-approved via the website. Went in the next day and was promptly greeted and seated to discuss my plans. They had me go to my car and open all doors for a no touch appraisal, took about 5 minutes. The sales woman was there waiting with my new car for the test drive. I took off, went for a ride, got out and looked around then finally headed back. Once inside there was an offer on the desk for my trade and I was quite pleased. Another half hour to complete the computer paperwork then it was off to the business office to sign everything then drive away. Bob and his whole crew where nothing but professional and very efficient. Much better than any previous dealer experience. Fast, fair and easy peasy!!

The whole process was painless. I shared my experience with my family and friends. I highly recommend Carmax!

Hamza did a great job helping my family selling an older vehicle. A fair price and no hassles. We were able to accomplish it all without an appointment. (I would suggest an appointment for more faster service.)

I’m very satisfied with my car buying experience at the Westborough Car Max dealership. I found the personnel caring, professional and very focused on customer satisfaction. My wife remarked that it was the first time a dealership respected her enough to fully include her in the process. We got a great car at a fair price and we were happy each step of the way. Very nice job!

Best experience of my three month search.

James Long did an excellent Job.He explained everything very well and made the car buying a good experience.

The process from online quote, to appraisal, and sale was professional, seamless, and fast!

I had a great experience selling my car with help of Serena. Transaction went smoothly & quickly. Estimated time for each phase was right on. I left very happy with check in hand.

Great experience, Jim Wironen (Sales) was very helpful and informative and Greg (Appraisals) was friendly and efficient. CarMax is so efficient, which I really appreciate. I was visiting to get and appraisal on my current vehicle that I am considering trading in on the new one I just had transferred to the Westborough location. The whole process was fast and pain free.

Selling my car was a very east transaction. Was fortunate enough to have described the car accurately so received my total internet offer. Would definitely do business here again.

Best experience I have ever had with a car dealership. Outstanding customer service

Great experience selling my vehicle to CarMax. Professional. I worked with Sara who made you feel like she new you. Great customer service all around. Thank you CarMax!

My experience was more than I could ask for. As soon as I walked in I was greeted and shown around. Hamza was able to answer all of my questions and explained the entire process in detail. He was patient, kind and knowledgeable in all aspects. I would definitely recommend Carmax and for certain come here to do business.

Car Max made an offer to buy my truck, we agreed on a price and they gave me a check. It really was that simple, great experience.

I went to Hartford for a vehicle what I wanted wasn’t there so I then traveled to Marlborough, MA and my first purchase wasn’t the car I wanted but then I looked on the site which had updated and I found the car I wanted with the low mileage and loaded with everything and vented seats was a plus that wasn’t listed I am so happy with my Lexus NX 300 thank you to my first sales person in Hartford I believe his name is Cortez he was so helpful 👍🏽👍🏽👍🏽 Thank you so much for being patient with me.

This would have been a 5 star review if they would not have given me tires that would barely last me a week.

My experience was so easy and quick to sell my car and buying a new one right in a span of a week. They were very accommodating and patient with me and the rush I was in. Shoutout to Rietzl and Cesar for the great customer service and pulling through!!

This carmax has the worst and sketchiest business practices I’ve ever dealt with. I sold them my car on 7/31 and they called my lender for a 2 week payoff amount, meaning they should have paid off the remaining balance on the loan in that 2 week time period. It has now been 17 days since they have been in possession of my vehicle and they have not paid off my lender. I’m now being told that if I don’t make a monthly payment (for a car that I no longer own) that it will affect my credit score as it’ll appear as a missed or late payment. The employees at Carmax Westborough could give me no information as to why they have yet to pay off this loan and only said “they’re working on it”. I don’t feel that I should have to make a monthly payment for a car that I have not have possession of in 17 days, nor do I want to make a payment so that Carmax can benefit from a lower payoff amount, that’s not my responsibility. Never do business here. These people are horrible, I’ll be reporting them.

I must say it was smooth transaction, I just wanted to know how much was my truck worth and they gave me such an amount, that I just couldn’t pass, no hassle what so ever .

Every person who assisted me was professional, friendly and helpful. I had such a great experience selling my car at carmax. The staff was great and the service and process was smooth and quick!

Fast and easy and very competitive rates

Sokl my second vehicle this year to Carmax. They were friendly and professional. I received more than was offered elsewhere for both vehicles.

The business office is nonexistent...Call call call, no answer. No excuse for such a lack of handling business correctly.

The dealership honored my on-line quote and efficiently completed the sales process. No surprises and no issues.

It was fast and friendly. The offer I got was very fair and the turn around was fast.

Very easy process to sell our vehicle at a fair price.

Excellent place! Excellent team work!

This was a very easy experience. They made it easy to buy, easy to test drive and even delivered the car to my house

Car max was a great place to go to trade in my used car. I had an estimate from the Edmonds report before I went in. They matched the amount my car was worth.Everyone was professional and very helpful. I will go back to car max in the future to purchase another car.

Fantastic experience! We had a knowledgeable sales person who understood what we wanted and she made the entire process smooth. This may have been the easiest vehicle purchase we have made.

Awesome experience. Got a very good price for my car. Everybody was friendly

I went to Carmax to have my Toyota appraised for sale and to have the extended warranty removed prior to selling it. I was greeted promptly and directed to a sales associate. The Associate (Bonnie) treated me with respect and after my car was evaluated, I was offered a fair price. The transaction was completed quickly and professionally. I have no reservations about recommending Carmax .

I traded my 2016 Hyundai Tucson for a 2019 Jeep Compass. The transaction was smooth an un eventful. My sales lady was a pleasure to work with. Overall it was an amazing experience. Will definitely continue to do business here.

Service is good and quick.They gave a good value to my car.

My experience with CarMax was fantastic! My Sales Consultant James was outstanding. He explained everything in an easy to understand manner, and he was very attentive to my questions and requests. The process was simple and hassle free.

Super clean, lots of great cars. Super Staff!

I used to be in the car biz and my wife and I found CarMax refreshing and straight forward. Were over 55 and the process of purchasing a car can be a pain at most dealers, not here. Fantastic selection, they delivered our car and we closed inside their mobile office in front of our home. Love our Honda Crv.

Awesome . Hassle free and quick turnaround time . Got a good offer compared with other car dealers .

As a super busy mom running an art business and trying to keep up with everything is such a challenge!!! When I picked up my Chrysler Pacifica Van I was pleased with the body work! However when I got in the van I wanted to cry, they vacuumed the floors and lifted my seats! Being a mom of three great kids I felt like a Queen entering her golden pumpkin!!! It’s the attention to detail and care that sets this company apart from the rest!!! Thank you for making me feel valued!!!! That is priceless!!!

I found purchasing from CarMax to be a breeze! They are professional and no games! Price is the price, trade in offer is the trade in offer. They did not try to upsell me and gave me and my wife the time to make our decision. I love the way they hold the car for seven days in order to let you get financing or just make up your mind. I will purchase my next car from them as well. Excellent experience.

I loved the service what I received from Carmax. Everyone is so professional and friendly. The process was very quick and hassle free to sell a car. In this pandemic situation all the necessary health measures have been followed.Overall a five star experience.

Top notch from start to finish. I will not hesitate to refer anyone I know to use CarMax if they are in need of selling a vehicle.

Will never bring my car there again for appraisals thieves trying to rip people off...

Knowledgeable staff, efficient and safe

My car got totalled so my insurance asked me to go find a car.. I picked this place as my friends recommend me to go there. I did.. people there are nice but very awkward. They did not know what to do with me and my husband for we are Deaf. We got to pick a vehicle to try it out. They told me they need few daysfor it to be delivered.Again I remind you. My car is totaled by a drunk lady that I was not even in it.. I do not have cars to use to get and from anywhere...guess what... I am still waiting for four days and I called this morning. Nope. I have to wait few more days and my rented car is back to shop.. no transportation and not knowing when I can visit I check a car out...that still has not happened so it is not good at all. Not very quick nor effective for me and husband who have to miss his work due to no car:. Still waitingScrew it.. Just don’t buy anything from this place despite the fact they have “friendly” representative. They can’t deliver what they tell me...

I wish I had a better review but my personal experience at CarMax was not good. I had a car shipped from another CarMax in Portland to the Westborough store. I got a call that my car was ready for a test drive. When I arrived the car was dirty inside and out. Stains on the interior dashboard seats and carpet. I took the test drive and noticed right away the brakes were making a grinding noise. I addressed this with sales rep and was told it would be fixed. Took a second test drive a week later. Brakes seemed better but interior still not cleaned. A total of 3 weeks that they had the car and basically nothing was done. I took the car to my mechanic and overall was in good shape but nothing was done with the brakes. They sprayed brake cleaner on the rotors. The brakes with have to be done in 3 months. Also the windshield wipers were junk and the tires were off by 11 lbs of pressure. The website clearly states interior is steam cleaned and tires are checked 15 different ways. False advertising? I spoke with manager about these issues and nothing was still done. I will never purchase another car from CarMax. Same old dealership in a different package. They don’t care about the customer just the money.

Decided to purchase my next vehicle here. I was very pleased with the speed and efficiency of CarMax. The vehicle I wanted was a state away and it was shipped free of charge. The sales rep I dealt with when I came to the store, Brian was very professional. I will definitely return when its time to purchase a vehicle for my daughter.

Car Max Westboro is a disaster. From the guy greeting me Bob who wouldnt help me look at a car or getting me someone to help me to him throwing me a sales persons card to talk to them the next day. We find out that Bob is the sales manager lol. This place doesnt care. I got pre-approved and today i call the number they said hit option 2. There is no option 2 then to a live person who transfers me to someone who is on their day off to a live person who sends me to the automated system.Car Max = DisasterBob = sales manager who doesnt care

Great experience! Timely and efficient, definitely recommend doing the online appraisal before going.

Very good and gave me exactly what I wanted for my car.

Pre-sales was very good. Sales experience was average and a little frustrating. I financed thru external agent but was led to believe I could purchase in one day. Not possible. Sales had to call the bank to make sure my HELOC check was good. Seemed a little Mickey Mouse that they had no official financial channel to do this. And when I came back 2 days later to complete purchase, the Sales person said they needed to call the bank. I said the other guy already called the bank, so Im thinking, dont they update a record that credit was checked. They dont take credit cards which is ridiculous. They gave me a fair trade-in price and let me take a good test drive. They also charge to ship in the car that was in another city, which is part of the business cost.

Great service, speedy process, and wonderful people! Would highly recommend if you want a smooth and stress-free car buying experience!

Easy and convenient to deal with. Had an online appraisal appointment and was out of there in about an hour with car sold for the appraised offer and a check in hand.

Excellent experience start to finishExamples:- Friendly greeting- Spotless well organized showroom- No pressure- Knowledgeable, friendly, well trained sales consultant (Cesar S)- Very easy comfortable process, start to finish.- Business and Service department - top notch customer serviceI can’t say what your experience will be but my wife and I couldn’t be happier with CarMax and we got a great car at a reasonable price.Thank you Cesar and CarMax!

Great and fair transaction of instant cash for selling my car. Staff super friendly and through. I would definitely deal with them again.

Buyer beware. People were very nice. Never had an issue with anyone. The vehicle however, was not what was presented. Don’t settle for Autocheck, too soft, demand a CARFAX. Front quarter repainted. See pics of different paint and leftover masking tape at bottom of wheel well. Also the bumper was replaced. McGovern next door does the repairs then vehicle is attempted to be sold as never in an accident and no issues.

In store was just fine, support afterwards was horrendous......I shouldnt have to go to the State to get a replacement registration because you never sent me one !!!

I booked an appointment online to drive a RAV4 and then took it out for a 15 minute drive. I liked the SUV and applied on the spot for financing and agreed to buy. I came back the next day and signed everything and drove away. Honestly the very best car buying experience of my life.

CarMax made the buying process so easy and not stressful at all. Even when I had a concern the next day and brought the vehicle back.. Service took care of the concern asap. Carmax has great customer service from sales,business office and the service center. I am so happy with my vehicle and experience! Highly recommend.

I sold my 2010 Ford Edge SEL with 125000 miles

Very extensive selection of cars

What a pleasure it was to sell my 2019 Volkswagen GTi to carmax. The whole process was smooth, quick and the staff were extremely friendly. I couldn’t have been happier with the overall experience. I have already told many people about it, one of whom already made an appointment. Thanks carmax!!

When I started my search for a new car/SUV last month, I was getting discouraged. A friend whose son had recently purchased a truck at CarMax in Westboro suggested I check them out.Well let me tell you, CarMax was SUCH a breath of fresh air after having tried to work with a dealership to purchase a car. First of all, you go into CarMax knowing the price of the car. No haggling. You either like the price or you dont, there are no games.I had the pleasure of working with Jim Wironen, an incredible salesman and human being. I always felt he had my best interests at heart. I originally paid $99 to have a car shipped in from another state (CarMax can get you ANY car you want from ANY of their locations nationwide - locally there is no transfer fee at all and no obligation to buy. The further you go in distance the higher the $ rate to transfer a car but there is still no obligation to buy. If you know what you want, just go on Carmax.com and start searching yourself. On the website you can arrange for any vehicle to be transferred to Westboro or any other CarMax location. They will call you when the car arrives.) I decided against the first car I had transferred in and told Jim he could sell it. (It sold the next day!) I found another CarMax car that was at another location here in MA and I arranged to have that one transferred to Westboro at no charge.I met with Jim once the car came in and after a test drive I decided that this one was more to my liking. Jim drew up all the paperwork for me and we met after I arranged all my financing. (CarMax offers their own financing, at very reasonable rates, but but I chose to arrange my own financing.)I met with Jim the day we were to finalize everything. He once again stressed that I had 7 days to return the car if for ANY reason I decided it was not the car for me. He assured me that he wanted me to be happy, and if this was not the car for me he would search for another for me. He truly had my best interests at heart. We went through all the paperwork on the day I picked up my car and every person I dealt with in the office was just wonderful.The car (SUV) I chose is 4-5 years old, very low mileage, and it looks brand new. Im thrilled with my CarMax experience. When it comes time for me to look for another vehicle I will definitely contact Jim and head back to CarMax. Im so very happy my friend suggested I check them out!