Whenever I go there everyone is very professional.Robert was polite, professional, courteous, and explained everything clearly in terms that anyone who doesn’t know much about vehicles can understand.He makes you feel like family. I have watched him in action with several customers as well and everyone gets the ROYAL treatment from Rob.Thank you so much and keep up the good work.

Friendly, helpful advisor. Pleasant waiting area with array of snacks and drinks. Service was completed promptly and a gleaming clean car was waiting for me to drive home

Ive leased two Q50s from this dealership. The most recent one, I was helped by Devan and Rocco the General Manager. They were both great to work with and the process to transition into a new lease was seamless. Thank you so much! I look forward to working with you both again, with my next Infinity.

Sami was my sales man and from start to end he was amazing. I lived an hour away and they brought the car all the way to me for a test drive which meant a lot, once I fell in love with the car I bought the vehicle which was painless and quick. They registered, inspected, got me new plates and detailed inside and out to perfection. Would highly recommend this dealer ship even if you have to drive to get there.

I had gone to this dealer once before, decided not to get an infinity at that time because I didn’t feel that the person who helped me understood my needs nor cared to really make me feel comfortable with my decision. I went back a few years later and I had the best experience ever with my sales person Sam Zakhary and bought my dream car!! He truly was the most genuine, honest and caring sales person I have met.! It is crazy how one person can impact your decision in a good or a bad way… I am so happy I went back! Got a great deal and the experience with Sam, the Sales Manager and Finance person was awesome!! I literally drove my car the same day, no games.!

Couldnt ask for a better experience. Amazing people and they really care about your well being. They dont sell you things you dont need. The most trustworthy people you can work with. Rob really knows his stuff especially with tires. Will always see them for anything I need.

I had an excellent experience at this place. Sammy took very good care of me, he was very helpful and patient trough every step. As a first time buyer I was anxious but he made the process easy. The car I got was very well taken care of and an overall great car.

Your service manager Rob was excellent and provided a great experience at your dealership. Will be a returning customer!

Brought in our QX60 for 50K mile service, an open recall and a state inspection. This was the first service visit with Infinity of Westborough as we bought it used from another dealer. Ferdy took great care of me and the QX60. Super happy with everything he did for me and the vehicle. I really appreciate the Saturday service hours too. I live 45 minutes away and it was definitely worth the time and miles. Ill go back for the next service too. Thanks Ferdy and Infinity of Westborough!

I went to Westborough location for getting my QX60’s regular servicing done. Have been their customer since I bought the vehicle, again from the same location. I worked with Matthew (not just this time but on several occasions in the last 6 years). He is fantastic and great to work with . Very detailed, great listener and he always approaches to issues and its solutions from client’s perspective. Thank you Matt for your great customer service .. always!!

I had an excellent experience at Herb Chambers Infiniti. I arrived to drop of my car and a loaner was ready for me right away.I received a call mid day letting me know what the mechanics found and my car was ready - as promised before 5pm.Thank you

Great service department that takes good care of my G37. They’re only 5 minutes from my house and the coupons are a big help

After a horrible experience at BestFord in Nashua. I was treated like everyone deserves to be. Thank you Sammy for making car buying about as good of an experience as it can be. Im so excited about my new Tacoma.

Have gone to them multiple times and each time I leave as a dissatisfied customer. Just got my rear brakes and rotors done, 4 new tires, front-end alignment, and oil change. What I asked for was ALL 4 brakes and rotors done, tune-up, tires, undercarriage cover replacement and oil change. Paid $1500 for them to only do half of what I asked and lie to me about fixing the undercarriage cover and front-end alignment. (THEY REMOVED THE ENTIRE COVER) I had bald tires and my alignment was straight, now it pulls hard left. I try and trust them but everytime they keep proving why its called a STEALERSHIP and not a Dealership.

Ive bought 3 cars from here. This was the best experience ive had so far. New GM is fantastic. Great experience

Matt and his Team are the best!I came in today for new tires and an alignment.They took my car promptly at 10am with No Issues.I appreciate the effort from Charles (a Technician)!Thank You Guys!Pete

I just leased my 3rd car from this dealership. It was a very positive experience. Rocco and John Aliperta were very helpful.

Great service and this month - buy 3 tires and get the 4th one free!! New tires, new brakes, alignment, oil change and the car (2015 Q70) drives like brand new.Check it out yourself. 5stars

Herb Chambers was accommodating to our last minute needs. They fixed the problem we were having as well as 2 other small issues(We we’re already aware of ). Just great customer service all around. Everything completed in a timely manner at a reasonable price. Thank you!

Tony is the best of the best! He is not you average sales men, he goes above and beyond to take care of you. He is passionate about his job which make he stand out! Go see Tony you wont regret it, oh and Did I mentioned that you will come out of there with the car of your dreams!

I was interested in a certain car and Ali, a manager, messaged me right away to come in. I met with Henry, and he was amazing. I drove the car- loved it! We did paperwork quick and Eric the finance manager got me the right coverage for me. I loved this experience. No hassles, no pressure. They connected with me and met my needs. And the Car. Exactly as advertised and perfect. Wow! Very professional dealer and wonderful quick service. I Was in my new car and out the door in less than 2 hrs. Will recommend to others.

Wonderful experience overall. Very professional and knowledgeable staff. Made the process of leasing very simple.

Friendly staff and quick service. All you need in a good dealership.

This was my first time purchasing an Infiniti and my experience was beyond amazing. Start to finish, the team including the GM Jason and finance manager worked together to help me find the SUV I was looking for. The sales person I worked with, Henry was absolutely amazing. They went above and beyond to get my vehicle ready within just a few days. They are the definition of great team work and the definition of customer satisfaction. Not just to do a sale but to feel like you are welcomed. I recommend Infiniti of Westborough to anyone who’s looking for their next vehicle. I’m happy to be a part of the Infiniti team. Thanks team!!

I recently purchased a car from Henry Rodriguez at Infinity of Westborough and was very happy with the professionalism he showed to me and the care to walk me through the process since this was the first time I ever purchased a car on my own. Henry was attentive, friendly and responsive. In addition the dealership is quite beautiful, clean and the staff there was wonderful. It’s no wonder why Infinity of Westborough has won the Award of Excellence many times as I saw in the showcase in the lobby. Thank you Henry and Infinity of Westborough for making a large purchase enjoyable.

I recently bought a used QX60 from out of state. Within a week of bringing it home there were a number of problems with the car. Herb Chambers of Westborough service department has been excellent from start to finish. I worked with Matthew for both appointments and he was great about keeping me informed about what was going on during the entire process. Service was prompt and I was provided with a rental car which was extremely helpful. The car is running like new now!

Matt and his team did a great job. They fit me in on short notice and quickly resolved my cars issue. Ill be coming here for service for now on.

Henry was very professional/ A pleasure to work with. Infiniti made the whole process very easy. Highly recommend!

My experiences with Ferdy @ Herb Chambers INFINITI of Westboro was excellent. Ferdy was excellent in explaining the work done to my vehicle and the costs associated with the work. Ferdy also helped with the loaner vehicle I needed while my vehicle was i the shop. I highly recommend Herb Chambers INFINITI of Westboro and Ferdy.

Matt and the service team are always so professional and efficient. Ive been taking my cars there for years and will continue to do so.

The best place to buy or lease car. People very helpful and friendly.

Very accommodating, was taken on time. Completed in a timely manner… very clean waiting area and bathrooms. I’ve been getting service there for years and the work is always dependable… Thankyou

I arrived at Infiniti in westborough before my appointment by 20 minutes. Robert welcomed me anyway and he was very friendly. He asked me about my day first of all and he was very empathetic about it. He was quick with checking me in and offered to wash my car. He called me once my car was done with service. At check out he offered me a $10 coupon from your website (I asked him if there were any) and answered all of my questions very well. He asked me many times if there was anything else they can do for me. Great service, thank you.

Came into this dealership with my pregnant wife and 3year old daughter in the hopes of buying a safer, bigger car. After spending about 3 hours on a Saturday afternoon we decided to move forward with an suv. We came with a 2016 Ford Focus as a trade in with $6500 left on our note. After running the car fax, the dealership refused to offer more than $5500 for the trade in. We were disappointed but after being assured that it would have to be brought to auction due to the history, we figured we’d run into the same issue anywhere we went to trade it in. Today I drove by the lot and there was our 2016 Ford Focus with a price tag of $14000.00. More than double what they gave us for a trade in. I feel embarrassed and taken advantage of. Thanks for really hooking up my growing family...

I appreciated the service for routine oil change and wheel rotation. Professional and kind service.

Great experience! I originally made an online inquiry. The follow up was immediate and had an appointment scheduled that suit my schedule. I met with Anthony Latino, Sales and Leasing Consultant, who was great. Explained the whole process with ease as it was my first car buying experience. He was very helpful. Answered all of my questions. Eric Amoah was just as helpful explaining all the financials and answering all of my questions. Highly recommended!

Matt was courteous, informative and efficient! We will be back !

We leased a car 3 years ago at this dealership and everything went very smoothly, it was a very pleasant experience however no that my lease is up and we were looking to purchase the car after the lease as we did not put many miles on the car and it is still in great shape. We figured based on the low mileage and since we know how that we maintained the car well that we would use the buyout clause in our agreement as the buyout price was still a pretty good deal verse the used market. However when we received the paperwork there were all of these fees included in the buyout price making it not that great of deal any more. One of the fees was particularly blatant profit margin. I guess they figured since the car was in such good shape and low mileage that they would get their margin one way or the other. Its not that it was a ton of money it wasnt. It just made you feel like your working with a car salesman if you know what I mean. So buyer beware when they talk about customer service thats great as long as they get their margins. As a result, we are turning in our car and will be shopping for a replacement elsewhere.

Our experience from beginning to end at Infiniti Westborough was excellent. Tony Latino is extremely knowledgeable and helpful. We went to Tony based on his great reviews and he didn’t disappoint. He’s personable and straightforward, and outfitted us in a great car at a fair price. We’ll be back when it’s time for our next car.

Great folks @ Herb Chambers in Westboro, I’ve been with them for many years and always been treated excellent. Special shout out to Ferdy who pulled a favor for me to get my service work done this week. Also to the phone receptionist who connected us, sorry I did not get your name but all of you including the gentleman who did the work and got me “out by 3,” huge thanks! I’d be remiss to not recognize James Bulger who started my relationship with the company many years ago, he’s by far the best guy in the car business I know. Thanks all !!!!!

Matt from the service department helped me with my brakes on my Q50 and was great will be back!

I always have a pleasant experience at the Service dept at Herb Chambers Infiniti of Westborough. The staff is very knowledgeable and punctual, and the waiting room extremely comfortable. Hats off to everyone involved.

Harvin Diaz was absolutely helpful and very friendly and professional. Great experience!

Very happy ..got the inspection and a car wash..done within a short time..people are polite..

Ferdy is an excellent Service Advisor. Very professional and kept me informed of the status of my service throughout. Ferdy is very customer focused. Overall, Herb Chambers Infiniti was great for servicing my car.

I was acknowledged at every step professionally and supportively! Staff was pleasant, experienced and attended to all of my needs. They all seemed to be cohesively working to make ensure I had a special well informed experience. Not your typical car dealership atmosphere. Dealership focused on the customer experience for sure.

Excellent work and customer service. Ferdy and Robert are first class.

I always have an excellent experience at Infiniti!Matthew Demers always takes care of my service and he does a top-notch job Along with being very pleasant, very knowledgeable and taking care of all of my needs. Quite honestly he is top notch.I have had four Infiniti’s which I have Leased so I have been there for quite some time.I am sad to say that I am not leasing another Infiniti because as hard as they tried they could not come up with some thing that met my needs. I only hope that the service I receive at the new dealership can provide what Matt has for me all these yearsI also want to mention James Bulger… He has been working with me since the beginning. even though he is it Honda now I have still been in touch with him. He has provided me with excellent service and he’s gone out of his way to help me. Thank you James Bulger And Matt Demers for all you have done for me to make my experience at Herb Chambers Infiniti outstanding.Melanie Samsel

My recent visit to Herb Chambers Infiniti of Westborough, MA was just terrific. I have been a long-time customer of this dealership and their commitment to customer loyalty never waivers. Our sales/leasing consultant Tony Latino was wonderful to work with. He was courteous and professional. His listening and understanding of what we wanted to do was the key to us leaving the dealership with our new QX55 this day. He took the time to walk through the process and options, and his focus and energy were most noteworthy. My wife and I left the dealership with a great feeling and a beautiful new ride. Cheers to Tony and the entire team at Herb Chambers Westborough. You have always worked hard to maintain my business (since 2009 and 9 Infinitis). Thank you!!!

Bought a 2016 Audi Q3 and was promised the car was looked over and everything was good. When I picked the car up it wasn’t even cleaned, there was dirt and debris between the dash and the windshield. Within the first 30 days of owning the vehicle I’ve had issues with the windows not working and brake issues, and it was like pulling teeth trying to get in touch with the dealer I worked with and they are now refusing to fix the braking issue. The dealer had the correct phone number yet the finance department had the wrong number and finance was trying to get in touch with me for proof of address but couldn’t, until I called them to ask where the info for my loan was. Will never bring my business here again, and will not recommend them to anyone either.

Robert and staff were excellent, even after I called yelling about not having a spare tire. I’m sure Ill be the talk of the dinner table but Im happy he was understanding:) Service great per usual.

My overall customer experience for service of my Infiniti was outstanding. In particular, the attention, care, and patience Ferdy took to explain and detail all of the work was wonderful.

Service for my vehicle went great! Even better, Invoicing was all correct & what I expected.I would highly recommend stopping by if you care about your Infiniti!!

Recently purchased a Infinity SUV from Herb Chambers of Westborough. I worked with Dave Wyman who was excellent, professional and personable. The buying experience was everything I had heard, no pressure or haggling. Dave was focused on making sure I was comfortable with my purchase. Recommend Dave and the dealership highly.

Harvin went above and beyond to make my experience as smooth as possible. He even went as far as having my car ready within 2 days of purchase. Thank you for your service and for being flexible with me with my crazy work sched!

Ferdy the service rep was a very nice guy, and service was outstanding will be back ! Great staff !

Always received an A+ experience at this dealership. Service was prompt and service advisor Ferdy provided updates and overview of the completed work. Friendly staff and of course, a clean car afterwards. Thanks Ferdy and Infiniti!

Classy and professional team! Made me feel special. Would recommend if you’re looking for an experience that puts your interests ahead of anything else.

Tony was awesome. He was very helpful and patient with all my questions. He explained everything to ensure I understood everything with the vehicle. Also gave my his cell phone number in case I had any questions. Very professional and easy going. Will definitely tell my friends who are in the market to buy a vehicle to go see Tony.Bonnie

Rob and his service team were extremely accommodating, professional and the service was impeccable. Highly recommend the team at Westboro Infinity for any of your vehicle needs.

Ill be honest-I do not enjoy car shopping. However, we were expecting our third child, a baby girl, and needed a car with a third row. We were a walk-in and Tony L. helped us. He listened to what we needed and didnt try to sell us something different or out of our price range. Tony L. is not pushy or aggressive, but appropriately followed up with us and even helped us add the car to our insurance with our existing provider because shortly after we signed the lease paperwork our baby girl arrived early! Thank you, Tony L.

Great experience with Infinity of Westboro. Tony, my salesman was wonderful. No hassle or pressure. Helped me with questions and paperwork. No hidden fees. The general manager, Matthew was great. Explained everything

The service department is the best. Friendly, professional and strives to address all your concerns by providing exceptional service.

Very friendly and was very experienced and answered any questions I had.

Great service, everyone was very helpful.

I’ve dealt with Herb Chambers Infiniti of Westborough for several years. Matt and Henry always provide top notch service. Thanks again guys.

Stopped in at the end of the day without an appointment and was seen immediately. Service was excellent!

The building was very clean to start. The service was professional and I would love to purchase my next vehicle from that location

Rob Newton was excellent. Bar none best service experience I’ve had at westboro infiniti

As usual, I got first rate service from Herb Chambers Infiniti in Westborough. They provided me with a loaner and car was repaired and completed when promised.

Beautiful showroom, dealership. Anthony Latino was very friendly and down to earth. Never pressured anything.

Mathew was great 👍. Every time I go in there it’s A+.

GREAT service and people! I’d recommend them to anyone.

Ferdy was very helpful and kept me up to date with my repairs.

I had the pleasure of working with David Wyman while looking for a car and he was excellent. My husband bought an Infiniti from him a few months ago, and because his experience was so great, I knew I wanted to go to him when I made the decision to buy a new car. He is knowledgeable and professional and made my entire experience feel comfortable. He is honest and helped me get into the right car ‘for me’. I love my new Infiniti and look forward to many happy miles! Thanks David!

Always a pleasure working with Matt and Ken in service. Thank you for all your help.

Ferdy my service advisor was very helpful and honest with me and didn’t try to push any nonsense service work that wasn’t necessary!

Harvin was a awesome sales person. Very personable, knowledgeable, and efficient while making sure to cover any questions I had. Next car I get I will definitely be going back to him. He made the whole experience painless and enjoyable and his advice was great too. Love the car and incredibly pleased with my decision to go to Infiniti and really pleased with Harvin. Will definitely recommend him to anyone I know buying a car in the future.

Outstanding car buying experience at Herb Chambers Infiniti in Westborough! Tony was absolutely fantastic and very pleasant to work with! He was patient and professional throughout the whole process; the level of customer service was truly remarkable. Absolutely love my new car! Thank you so much Tony, you are the best!

Professional knowledgeable team! No pressure sales. It was time to retire my BMW X3 and I really wasnt sure what my new vehicle was going to be. When I walked into the dealership I was greeted by David Wyman who took the time to explain all the bells and whistles that were offered in the new 2020 Infiniti QX60 . After taking a test drive I instantly fell in love. The whole staff made my purchase seamless.

I discovered several billing problems regarding the service I received at Herb Chambers Infiniti of Westborough. I brought in my 2009 M35X in on Wednesday, February 10, and picked it up on Saturday, February 13. I paid the bill and was shocked to discover multiple egregious overcharges (outlined below), totaling $508.37. I had not been informed that increased charges over the estimates were being imposed. This is in violation of the Massachusetts Attorney Generals Auto Sales and Repair Regulations rule stating, Right to an agreed upon price within $10...If it becomes apparent that your car needs repairs other than those that you have authorized, or if the price for performing the authorized repairs will exceed the original estimate by more than $10, a repair shop must notify you and obtain your permission before continuing the work.Summary of overcharges:1. Detailinga. Estimate: $250.00b. Actual: $250.00 (labor) + $250 (sublet) = $500c. Overcharge = $250 (100% over estimate)2. Cut new keya. Estimate: $175.00b. Actual: $258.37 (parts) + $175 (labor) = $433.37c. Overcharge = $258.37 (150% over estimate)

Outstanding service from John and the entire staff.

I recently purchased a Q50 Red Sport from this dealership. Working with David Wyman was a pleasure. He was attentive but not too pushy. He was readily available for all questions and quick to respond. After the sale he followed up and took care of a few minor things for me. I would not hesitate to deal with David again. He is an awesome Sales Consultant.. Well done David!

I received fast, friendly, and service. They took great care of my car for a fair price.

Amazing Experience in Service. The Service Manager was extremely thoughtful! I brought two cars for inspection and learned about the overall health of the two vehicles. The Technician, Service Writer, and Manager worked together to provide me with the most important details, potentially saving the older of the two vehicles. My appreciation knows no bounds. As far as Facility there is nothing better. Clean floors, an abundance of snacks, COVID friendly seating arrangements in the waiting room. The whole place is up to code with the luxurious INIFINITI dealership design. The new manager there is the kindest and friendliest man, for the first time in my life, I forgot I was at a dealership and felt like I was talking with family. My INFINITI family. Theyve more than earned my business for life. Thank You Herb Chambers of INFINITI. You guys ROCK!

Customer centric approach that makes it really easy to get service.

Bad luck. Every time I go to service my infiniti Q50, some thing bad is going to happen to my car.

A great car buying experience! Michael Price was absolutely fabulous in guiding us through the process. There was no pressure and no hassle as Michael helped us find the right car for us. I would recommend Herb Chambers Infiniti and Michael Price to anyone looking to buy a car.

David wyman was very patient and helpful in our search to find a new vehicle The customer service was top notch his personality was very laid-back really paid attention to what we wanted and what we were looking for. when searching for a vehicle could always be exhausting but David wyman did all the work and found us the SUV we’ve been looking for At our price range.David wyman mvp in my book

This one dealership has a respectable service department.

Went to Herb Chambers Infiniti in Westborough last weekend to potentially do my second (good) deal with them in three years. As I was walking in I was greeted by the GM and told him what I was looking to do which involved a trade of the earlier vehicle however with his expertise and knowledge, and after finding out my specific needs, he was able to put me in a better vehicle at a lower price than I anticipated on spending before I got there and the trade-in valuation given me was above market. Sales Rep Anthony Latino did an exceptional job in finalizing the deal and had me driving out of there in my new vehicle in a couple hours. HC runs an efficient operation and with their high volume business no one is positioned better than them to give you the biggest bang for your buck (as they say in the TV ads). So Im batting 2/2 with these guys. Thanks again Herb; Anthony and Matt (GM).

I recently purchased my new vehicle at Herb Chambers Infiniti. It was by far the best buying experience I ever had. I would highly recommend them for anyone looking for a new or used vehicle.

I would recommend this dealership to anyone! They addressed all of my needs and were very professional.

I would like to express my gratitude for the wonderful service that I received from Anthony at the Infiniti. !Sincerely Joan Ciampaglia

Very friendly and quick response

Matt was great.. very knowledgeable!

Great service department at Herb Chambers of Westborough. Friendly, professioal group.

I bought an infinity today and I was attended buy one of Herb chambers sale representative David, he’s honestly very attentive and very patient with me, he casually informed me of the all the feature of the vehicle I was interested in he answered all my questions, I don’t usually leave reviews ever but I felt very accommodated; I’m extremely satisfied and happy with the deal I made, David I hope someone can read this review and award you for your excellent work.

I bought my first Infiniti QX50 at Herb Chambers in Westborough,MA. It was a great experience. Anthony Latino is a great car salesman, which made my experience very memorable. He is friendly, knowledgeable, kind and helpful.I highly recommend this place.

I had a amazing time here and customer service was amazing Anthony Latino made sure I was a happy customer and made sure he did everything to make sure I got the car I wanted....and I did and for that I thank him