Excellent customer service! They are always very kind and helpful. Would absolutely shop here again, thanks to their staff!

The store sales mislead my purchase. After I finished purchase, they did not deliver their promise. I paid for goods and service, but they did not give me an explanation and asked security to kick me out. Worst customer service. Reported to BBB, FTC, NYAG.

The Theory discriminates against Asian women, I have experienced. However, the Theory never responded to my complaints.

Looked inside I didnt find anything I liked

Theory always has a nice discount.Associates are very friendly and helpful. I really enjoy working with Omisha . She has great thoughtful recommendations

This store has impeccable service!

Im horrible at shopping but the sales girl Omisha made my experience so easy by simplifying everything & she was able to help me with several pieces for my business trip.

THORY HOUSE