Sweet group of people. James, Jeremy, and Tami are awesome!

A pleasure to meet Carlton.. look forward to speaking with him again in near future! Great dealership. Highly recommend...

Patterson’s Auto Group BMW department is amazing! Friendly service and excellent people. Go see Colton Hill, he is knowledgeable and extremely helpful. Overall, would highly recommend buying your next vehicle here.

Really clean dealership. Colton Hill has helped me out plenty of times and not just with cars. Really good guy and recommend people to go see him.

These guys are the best bringing back my 3 yr lease and decided to purchase. Kendrick is the best salesman. Great finance staff service all to notch

Outstanding customer service! I am very impressed! Cant wait to get my car back, I know its in good hands.

Buying a new car can be such a dreaded experience- well, I bought a car from Colton Hill at Patterson and guess what, it was a pleasure!I live in Midland and after looking on line found a car I liked at Patterson. Usually that means UGGG🙄 this is going to take a while butColton H is not only knowledgeable about the vehicles, he was FUN, PROMPT and PROFESSIONAL!He treated us with the same attention as if I was local and listened to my requests !! Now I’m driving the car of my dreams and it was priced way better than anything in the Permian Basin !!I can’t say enough about the team at Patterson Auto! Colton, James, Kendrick and Dezzi, THANK YOU !Sincerely,Lesli Prewit

Mark Havens helped me pick out the car of my dreams and I appreciate all his help and assistance so much. If you are looking for a vehicle and need to find an honest, helpful salesman Mark is your guy!

Stay strong BMW staff.Your kindness,care and professionalism will always shine through for all to see.Good will always overcome evil and you all will come out of a dark cloud standing. God bless you all!

Michael was great, I purchased a vehicle online while being in New York on business. He was professional and answered all my questions with a sense of urgency. Kendrick in the finance department was also great! I will be a repeat customer.

Adam Gonzalez enabled me to buy a nearly new car completely on line and it was a pleasant experience, much better than doing the shuck and jive experience at the dealership. I located the car on line and was able to get a value for my trade plus make a deal, all from my desk. To top everything, Adam called after the deal was set to tell me I could save some money by financing the car rather than paying cash. Im a happy camper.

Congratulations to Harry Patterson! Must feel great to be in charge of an organization that can turn an oil change and tire rotation into a 3 hour (so far) experience! Made an appointment. Wonder how long it would take without one? Keep up the amazing job Harry!! You rock!

My club compartment plastic lock is broken and they cant even tell whether they can fix it or not. BMW services is gettng worse. I live in Lawton Ok and they want me to drive in TX just to look at it whether they can fix it or not.

Great dealership for both buying a new BMW and getting it serviced. This is our second BMW from here and have had a great experience both times. Chris Emery was great to work with. We had quite a few questions, but never felt like we were a bother and he was very easy to get in contact with. When we had car trouble, he met us at the dealership on his day off to see that we were taken care of and had a courtesy vehicle to use.James Rose, the service manager, has been great at taking care of us and our BMW. When we have had a problem with our vehicle, it has been repaired quickly and with frequent updates. If you’re looking for a BMW and a great experience, I don’t think you can find a better dealership!

I would like to say that my experience with Patterson BMW was awesome. Our salesman Sherman Ray assisted us in an amazing way, he ensured that our car order was correct and contacted us through the production and delivery period. Then he delivered our car to us. The finance manager Brent was very informative and provided us the best price available. Again, our experience was remarkable!

Outstanding customer service!

I recently had my 2019 BMW yearly service. Patterson’s service department surpasses the 5 star rating! I left my purse in the loaner vehicle, and they brought it to me the same day...I live in Lawton, Oklahoma! This is what I call customer service!!!

Great 👍, experience

Sherman and the Wichita Falls BMW team were amazing. They were so professional and knowledgeable. I am very excited about owning my first BMW and am very thankful they made it so easy! Highly recommend.

Great crew working here. Everyone went out of their way to help us. They made it a special time when purchasing a new vehicle for my wife.

Sherman Ray is the best at Patterson’s! If your looking to buy a BMW this is your guy. Great personality, will go beyond to get you what your looking for and he doesn’t pressure you into buying just any ole car.

I usually dread the job of buying a new vehicle,In the past it has not always been a very positive experience . But this time was very different from start to finish it was a pleasure working with Chris Emery. Chris was not pushy at all he was very knowledgeable and wanted to get us in the best vehicle for the amount of money we wanted to spend. Of course he has to make money but Mike and I felt he went to bat for us and it felt good to have such a smooth transition. Well done you Chris Emery.

Kendrick Jones was absolutely awesome!!!!! The five star rating doesnt do him any justice. We cannot thank him enough for the amazing experience buying a BMW for my wife! The time that he took showing her all different types of vehicles and explaining everything was better than any dealership we have ever been to. The whole staff was absolutely amazing! We only went twice and feel like family! Will absolutely return in the future and recommend to anybody looking for a car!

Outstanding dealership experience from start to finish! Elizabeth is a rockstar and exceeded all our expectations. I highly recommend purchasing from Patterson... I know we will certainly be buying from them again.

Chris Emery with Patterson is amazing! He took a lot of time making the perfect deal that worked for us. Best customer service ever received at a car lot. Great Job!!

Kendrick did such an amazing job!! He showed us a lot of cars, and took us for multiple test drives until we made our final decision. He was very knowledgeable, and patient and was able to answer all of our questions. Thank you Kendrick for all your wonderful help. You are a great sales person. We love our new car, and it was our pleasure doing business with you! We would highly recommend Pattersons and Kendrick!!!

Outstanding sales and service department. I have bought BMWs from Moritz in Arlington, Classic in Plano, BMW of Dallas and BMW of Austin. This dealership is smaller, and that is a great thing, and possibly their biggest advantage over the monster dealerships in the Metroplex.You get greeted and welcomed by your name, and the treatment is always great. The BMW service advisor Dale is the best. He goes out of his way to make sure that you understand the service needs of your car, he inspects all the cars when they are done, and in general is a very caring and service oriented person.I was surprised to see that they got a negative review, but then I realized it was someone from out of town who -apparently- got stuck in a voicemail system. That may be frustrating, but says nothing about the people that work at Pattersons, and or how their BMW service is. Reading that silly review made me realize that people are quick to send a negative review if something does not go their way, but remain silent if everything goes well. I am guilty of remaining silent, I have had our cars serviced here many times, and never had an issue, and thus never written a review!With several BMWs in my family in service at BMW of Wichita Falls, I can assure you that they (again, Dale is the BMW service advisor, and the person who will greet you first) will always take excellent care of you.If you are interested in buying a BMW, this place is worthy of your visit.

Chris Emory did a great job getting us into the exact vehicle we wanted. We saw cars on the lot and in the system that were close to what we wanted, but not the perfect vehicle for us. With Chris help we were able to order the exact vehicle we wanted and had it built to our specifications. Delivery time was about two months which was impressive considering the vehicle was built in Munich Germany, and shipped to Wichita Falls. Everything was exactly as ordered. The delivery process was smooth with a few pleasant surprises from Chris. There was never any pressure or sales games during our purchase process. Based on our past experiences with Pattersons, we expect the future support to be great!

Chris Emery is the best. By far the best buying experience (X5) that my wife and I have gone through buying a vehicle. The customer service is far superior than what we experienced while shopping at Classic BMW here in Plano. Well worth the drive to purchase the vehicle from these guys. They offered great pricing and customer service. Chris and Michael in financing were also great. We simply didnt have to put up with the shenanigans that all our past dealers tended to put us through. As soon as my wife gets tired of her Lexus, we will replace it with a BMW from these guys.

Sherman was so great to work with. We never felt pressured to buy anything. He was fair and super easy to work with. We would absolutely buy from him again.

Could not be more pleased with the help and guidance of Sherman Ray in the purchase of our new 2020 BMW 5X today at Patterson BMW of Wichita Falls. We know we will be very happy with it !! Thank you Sherman😊

Just purchased our new 640i GT. Tyler was great to work with, it’s refreshing not having to deal with pressure salesmen who understand the customer comes first. Tyler was knowledgeable and had everything prepared ahead of time saving us time. I would recommend BMW of Wichita Falls to anyone looking for their new ultimate driving machine.

We just purchased our 2nd vehicle from Patterson Auto Group. Salesman Kendrick Jones is such a pleasure to work with and is our first reason for returning to Patterson. He listens to your wants, needs, desires and directs you to the vehicle that is ultimately perfect for you. All without any high pressure. Both purchases were not at all what we thought we were looking for. Both times we have been beyond pleased with our purchase. Hes just a great guy! Truly every person weve been in contact with from reception to finance to service to sales have been great people. Easy to work with. They all make you feel special. We will continue to do business with Patterson because of the level of customer service they provide!

Had a check engine light come on in a pretty rural area of Texas, far from my destination. Dale and his staff got my X3 checked out quickly and reset the sensor so that I could continue on my drive to Houston. He and his staff were very accommodating to this could have been urgent issue. Thank you again so much!

Customer service was top-notch at this dealership. Everyone that I have encountered was very professional and were willing to put in the extra effort to take care of me. I would definitely recommend this dealership to anyone ready to purchase a new or used vehicle.

Cameron was great! I came in to ask a few questions with no intention of buying. he knew that and patiently assisted me and I left. Once the other dealer from out of town tried to con me, I called Cameron. We worked out a deal with no games, no lying, and now I own a great new car. Great guy to work with!

Kendrick Jones and staff went above and beyond on getting us exactly what we wanted. Would highly recommend Pattersons for all your vehicle needs. This was be our 3rd purchase from the Pattersons group and definitely not the last.

Nice service, nice people. They will look up any recall issues for you.

Patterson BMW the best! They are very professional and kind. My family has been buying cars from them for years. I wouldnt buy a car from any other dealership! They are always willing to help me with my X3 whenever needed. Dezzie Wood goes above and beyond to make sure that I am always taken care of and satisfied. Steve Thornton in the service department is so kind and gives me the best deal possible on any service that my car needs. They deserve 5+++ stars!

If I could give 6 stars I would.I purchased my first BMW (and my 1st ever luxury car) at Patterson BMW on October 3, and it was a perfect experience. Chris Emery was very knowledgeable; he even let me test drove the brand new model they had in the showroom. In short, he was wonderful to deal with.I would definitely return in the future.

Michael was a pleasure to deal with. I got the car I wanted at a very good price.

Chris Emery made my last purchase the most seamless there ever was. Had my car delivered to Dallas without any headache, and a great lesson on the cars functions from Dezzie. All around happy customer!

Go see Tyler C. before you do anything else. His expertise is unparalleled, I was working with another dealership and Tyler earned my business even before he quoted me a better price. No pressure sales, he wont sell you anything you dont want or need, which in turn puts you at ease to make sound decisions. He was also willing to work around my schedule, its those small little efforts that truly make the difference, a truly painless experience. Purchase from Tyler and BMW of Wichita Falls with confidence!!!

Great staff and garden stuff. Good prices if you know.Saw a video on media that said the newer BMW s have very special features but for safety not to totally rely on a self driving car because they can be hacked. Too small of a car is dangerous for obvious reasons.

Chris Emery is outstanding! Have been doing business with him for a few years and he is like part of our family! Thank you Chris for always taking such excellent care of our family!

James is Great, Love their whole staff.Bought our BMW 530e from Kendrick, their service & honesty was Great.

They leased a car to my mother who very clearly has dementia, she has aphasia and cant speak but it didnt stop them from selling her a car. After it got so bad we put her in a home that costs 5k a month we returned the car as she cant use it and explained the situation to them, even though they definitely shouldnt be ripping off dementia patients in the first place. Years later they are still trying to get at her money for the lease on the car they knowingly sold to a dementia patient. If you want to deal with the devil go here.

Rude, rude, rude! At the BMW location! Came in for business and the front sent me to the service department. The service department sent me to the front. We did that twice till I got fed up and left. They must have too much business to worry about one customer!

Someone shopping for a BMW will find that shopping at Patterson BMW in Wichita Falls, Texas, is a truly good place to be. You not only can look at different BMW models, but you can compare them side-by-side to competitive Mercedes models, because they are right there too! The staff is super friendly and courteous. Just ask for Elizabeth Speer or Chris Emery to help pick the perfect car for you-- just like they have for me several times over the last 15 years.

I want to recommend this dealership and especially Cameron Moore as your sales representative. He makes you the customer his priority and pays close attention to what you are looking for in addition to be being extremely professional. After buying your vehicle, Dale will make sure your service experience is a great one.... BMW of Wichita Falls is a great dealership where I just leased my third BMW...Thank you Cameron Moore for making the process soo seamless!

I had a wonderful car buying experience with Chris Emery in the BMW department. He went above and beyond to get my vehicle. I would definitely recommend Patterson Auto Group to anyone. I live 3 hours away from them and look forward to buying from them again in the future.

Excellent service. No pressure sales. I was out of state. I got in touch with Tyler Fritze before coming for a test drive. He was very helpful. He had the car ready for me to test drive when I got there. Sayed in touch throughout my drive to the dealership. It was pleasant experience.

Great experience!! Thank you for working us in...and providing Great Services!!

Excellent service as usual. They make the drive down from Oklahoma not seem that bad by providing prompt and professional service. A++

Bought our car from Kendrick. Love it.James is service helped us with all our upgrades. +++++

Elizabeth Speer was awesome. She went above and beyond to make my car buying experience smooth and painless. A true professional.Thank you!

I bought a 2015 BMW X3 yesterday from the Patterson dealership in Wichita Falls, TX. We couldnt have asked for anyone to have treated us any better that Tyler Fritze. Everyone was very polite & professional. I would definitely do business there again.

Let me start off by saying I never write bad reviews but they deserve it. I know it may not sound like a big deal but when they serviced my car they STOLE my tow hook leather pouch that is comes in and every other plastic screw and fasionar in my trunk. DO NOT recommending going there.

Our time spent with Tyler was informative and pleasant. Nice young man. Keep him around!

I worked with Elizabeth Speer. She was fantastic and my experience was easy and smooth. I was very happy to work with her.

Love our car. Great service & staff.

As always, Chris met and exceeded our expectations! He is very Knowledgeable and makes the entire process smooth and easy.

I took my car in for service here and they have a very good service department. They were very friendly and helpful.

Sherman and the guys at Patterson bmw are incredible. They really make you feel at home and really take care of there customers

Had a small item replaced on my veh. Very friendly people and fast service.

Tyler, Kenderick & Nikki were once again very good to me in my purchase of my certified pre-owned BMW. I would highly recommend them and Patterson Auto Group for all of your car buying needs. I am a repeat customer for the VIP treatment that I receive every time I am at the dealership. Kudos to Patterson for having a top notch Sales Team & Finance Director who went above an beyond to make sure I got exactly what I wanted.

Myself and partner were moving from Florida to California over the weekend in my X5 with 22 foot uhaul following. My “drivetrain malfunction” light came on when we were getting close to this dealership and panic set in quickly. I quickly googled the closest dealership and BMW in Wichita Falls came up only 15 miles away. I called and was put in touch with Mr. Rose and explained my situation to him. He told me the Service center would be closing soon but that he and one of the Service mechanics would stay and wait for me to see if my car would make the ramainder of our trip.These 2 men not only helped reassure me they would get me taken care of,but did it all with my car full of my dogs that were moving with us.I was able to stand there with the mechanic and he answered all of my questions,and I had many. We haven’t had great experiences with BMW Service stations in the past but I have to say this kind of assistance went far above what I expected and or hoped for.Iam sure this is common place at your dealership,I just wanted to take a minute to thank everyone involved,your kindness did not go unnoticed!

I absolutely loved dealing with Elizabeth Speer at Patterson BMW! Ive spoken with her many times and have purchased 2 vehicles from her and have never met her! Just listening to her voice puts a smile on your face. My wife, Kris, went in and signed the papers both times and loves getting to spend time with Elizabeth. She is so funny and just makes everything run smoothly. And we absolutely love both the X5 35d and M4 that we bought. If youre looking to purchase a Mercedes, BMW, or any other model vehicle, Elizabeth Speer can help you out!!

Kenpatrick was a very curious salesman and even engaged our 10 year old daughter in conversation. I would defiantly recommend him and this place to buy a car new or used.

I would like to thank Kendrick and the Patterson Team for the good experience we had in getting our new BMW. We came in to get a look at the cars and specifically wanted a manual transmission. We test drove one of the vehicles they had on the lot just to get the feel for it. We fell in love with the way the 340i handled. They didnt have any and Kendrick did everything he could to find us one to get it shipped to us. We originally found one we liked, but since the other dealership was unwilling to work with Wichita Kendrick hurried and found us another BMW that had a better price and more goodies that we had originally wanted. We love the car that we got and we love that Kendrick was able to find us a manual transmission with all the extra stuff we asked for. I also want to thank everyone for staying late in getting all the paperwork done and for even staying to show us an overview of the vehicle and how things worked in the car. Thank you Kendrick and the whole Patterson Team for taking such good care of us!

I bought my 328i in less than 20 minutes, they were closing for the day, I looked the car that I liked, droved inside the parking lot, drove home in it.

I saw their ad online for leasing a car . When I called them the price that the sales person gave me was totally diffent from their ad ( even when I read the fine print the price was different ) . They are doing false advertisement . I dont recommend them to anybody and I think most of the five star reviews are from their friends and family.

We had a great expereince with Tyler Fritze at Patterson BMW. He gave us a great price, quick and responsive service, and spent all the time we needed showing us all the great tech features in our new BMW. Thank you Tyler

Greatest car buying experience I had, the whole BMW dealership did an outstanding job from beginning to end, specially our salesman Chris Emery, highly recommended, he really goes the extra mile to make the whole deal including negotiations very pleasant.

If I could give this place zero stars, I would! DO NOT EVER USE THIS DEALERSHIP FOR REPAIRS!!! We spent almost $8,000 on repairs this summer and have had issues with the vehicle ever since. After nearly $8K in work the check engine light was still on when we got it back?! They apologized and picked the car back up and fixed it apparently (OH AND MADE US PAY FOR THEIR HACK TECHNICIANS BOTCHED REPAIR WORK)?! You can read my husbands review below for the story on that whole debacle.We NEVER had issues with our X5 until BMW of Wichita Falls touched it.And now lo and behold the check engine light is back on and we are getting a reduced power, engine malfunction message. The car completely died in the middle of the road this morning, 2.5 hours away from home!The whole reason we bought a BMW diesel was because we wanted a safe, reliable car. My husband had previously owned a 335d sedan and had ZERO issues with it. So when we wanted to get an SUV for our growing family we looked for and bought and X5d. German diesels are known for their longevity, and it has always been such, until we let BMW of Wichita Falls touch it. It now needs to be seen by them again?! I hate the fact that I have to deal with this dealership again. I should have taken it to OKC; or any other BMW dealership for that matter. But Wichita Falls is 45 mins away from home OKC is 2 hours.I really love that fact that BMW of Wichita Falls told us that most people wouldnt put this much money into a car with over 100,000 miles. Do they not know that Mercedes-Benz actually rewards their customers for hitting high mileage milestone? Apparently BMW would rather you sell you car for scrap once it hits 100K vs. them having to work on it.We looked at Mercedes diesels SUVs, and in hindsight probably should have gone that route. So if you are on the fence between Mercedes and BMW... Mercedes has far more faith in their vehicles than BMW.

Have always taken care of me for the last 9 years. Would recommend over Cooper.

Out of the few BMW dealerships I have been to this one has been the most helpful. The service department was accommodating and always polite.

Great personnel.

TL;DR, BMW trained technician damages aluminum head, charges customer for parts and labor to fix the damage he caused. Vehicle in shop for nearly 2 months, $7456.39 in repairs. Vehicle is headed back to the shop soon because their shoddy work failed (today) about 2 months later.Ive avoided writing this review because I was waiting/hoping to hear something/anything from BMW. I filled out the post repair survey around 2 months ago and havent heard back yet, so I guess its time to write some reviews.This whole ordeal began in May 2018 when I took me vehicle (2010 X5d) in to have a broken exhaust manifold stud replaced. I diagnosed the vehicle myself and took it in to confirm my diagnosis and have the repair done. I could have done this repair myself; and in hindsight wish I had, but I dont have an air conditioned garage and I wasnt keen on doing this repair under a carport in the summer heat. So I took it to the professionals and the experts confirmed my diagnosis.After running the codes they also suggested I replace the DPF (diesel particulate filter) and the active DEF (diesel exhaust fluid) tank. I knew it was going to be an expensive repair bill, but this is basically the first time Ive ever had to spend money on the vehicle, other than routine maintenance, in over 100k miles. So I told them to go for it.The initial repair job took a little over 1 month: replace exhaust manifold studs, gaskets and related parts. Replace DPF, active DEF tank and related parts.Once completed the vehicle was trailered to my home about 1 hour Northwest of Wichita Falls. My wife takes it out for its first drive and not 5 mins later the CEL (check engine light) comes on. Call the dealership, they come pick it up and trailer it back to Wichita Falls. Around 20 days later the vehicle is fixed/ready and it is delivered to me at work on Altus AFB.And now, about 2 months later, something is seriously wrong with the vehicle again, and it is absolutely, without a doubt, related to the previous repairs.So as you can see there are many reason why I would give BMW of Wichita Falls a 1 star rating, but the #1 reason is the fact that I was charged for parts and labor to fix a BMW trained technicians mistake.How do I know this you might ask? Two reasons:#1.The Heli Coil and associated labor I was charged for on the invoice to fix the damaged threads in the aluminum head.#2. The physical evidence on the extracted exhaust manifold stud.I always keep the old parts whenever I get work done on my vehicles. And one look at the extracted exhaust manifold stud told me and any other mechanic Ive shown it to exactly what happened.The physical evidence clearly shows that the stud was incorrectly drilled at an angle (not straight), thus causing damage to the aluminum head, necessitating the use of a Heli Coil to repair the damage.I asked the service manager if it was a common practice to pass the cost of repairing their technicians mistakes on to their customers. Because in my experience (I used to be a mechanic), when I broke something while working on a customers car, it came out of my paycheck, it was NOT added to their invoice!The service managers excuses, justifications and explanations were infuriating to say the least.And now here we are. The vehicle is heading back to the BMW trained technicians in Wichita Falls soon. How long theyll have it this time? Will they break something else and then charge me to fix it? Only time will tell.

Friendly and accommodating service personnel.

Serviced and washed all while I waited.Was even offered a loan car if I wanted one.

The service I received from Mark Havens and the Patterson BMW team was incredible

Excellent. Mercedes-Benz was as advertised and sales experience was awesome.

A nice and reliable place to buy car

Great price on oil change.

After my wife and daughter broke down on way to airport the service staff got them back on the road again in a loan vehicle while her car went into shop.Caring people to say the very least.

This is my third BMW purchased from Pattersons with zero complaints. I currently live in South Texas and I still drive the 9-10 hour trip to make my purchase from them even though Corpus Christi BMW is only an 1 1/2 hrs away. I will be returning in another year or so to Pattersons, for my next upgrade. Chris Emery and Todd Rafter will take care of your needs.

Great service center.

Always Completely Satisfied with their services! Friendly environment too!

Friendly staff, Great car.

Service was fabulous.

Service was not up to the mark, not welcome by them

Customer service was amazing!!

Outstanding Service and Customer Service

Great parts people

Good Service

Great service

Elizabeth Speer Rocks

Military friendly.