The wait was long. There were only 2 reps in the store. After 15 minutes one of the reps didnt even check with me prior to waiting on a customer that came in after me assuming that that customer wasnt going to take as long as me. After 45 more minutes I was finally waited on. The rep was very courteous (although there was no apology for the wait)and did get me a new SIM card but couldnt help me any further because I didnt buy my new device there. After that long of a wait and being a loyal At&T customer for many years I would have hoped for a bit more help.

Akewsi was absolutely wonderful. He was very courteous and knew the products well. A great experience getting my new IPhone!

Amazing service and extreme patience from a very helpful employee named Akwesi

I want to thank Justin and Akwesi for my phone assistance and they are a asset to the company and they have excellent customer service and I will be coming back for all my att needs

It’s a shame what AT&T is doing to it customers as well as it’s employees. I have shopped at this store for years since it was on the other side of the strip and now selling it to a franchisee who could careless about customer experience. Don’t believe me when the mall still had a store those employees cared nothing more but to lie to you and take your money, and when you had a problem they sent you to the corporate store. That’s what AT&T thinks about their customers take our money and have absolutely no one who will be held accountable. I can say with no doubt once these great employees leave this store I will be leaving this greedy company. Joe, Brian, Maria and Jason have bent over backwards to do everything to help me and my family and my business and what you have done to these people and their family is nothing but a joke. Everyone do yourself a favor and go to Verizon or T-mobile and steer clear of this “new” store.

Nick, sales associate that I worked with was excellent. Extremely patient, knowledgeable, and personable. He walked me through the insurance claim process with ease. I highly recommend Nick & the Williamsport store.

Akwesi is an incredible customer rep! Saved me time and money answered my questions!

Great store management. Excellent service was able to help with my situation

Going to the store is soooo much better than being on hold with AT_&T Technical Support.So glad Joe was able to correct my issue in less than 15 minutes.I highly recommend in person Technical Support.You guys rock!

All I wanted to do was go in and pay cash for cheap phoneAnd put my AT&T SIM card in it for my daughterBut that was too much for the rudeSales associateApparently they dont sell phones there a serviceStore... there is always a Karen

The young man that helped me was very nice and went out of his way to figure out why the phone I had received from AT&Ts insurance carrier had sent me would not read the SIM card they sent with the phone. Long story short, the phone was defective. He put a new SIM card in the phone and it wouldnt read it either. He even put the same SIM card in various phones in the store and it worked in them.

I was upfront, said I wanted to look. He (Nick) asked me about colors & my plan. Basically pressured me into purchasing a phone, then never showed me how To use the new phone, such As facial recognition, etc. I went from a 6s to a 12... I should have walked out as soon as he showed up with a phone in hand, when I wanted to look & learn. He also never advised me that my phone would be disconnected, common courtesy (Hey are you expecting any calls/etc- because your phone will be shut off- should be a requirement). Then there was no help setting up the new phone (hazleton does provide help). I had to spend 3 hours the following day trying to get my AirPods, to work with the phone & watch, and he still wasn’t able to help me through the issue. He said he’s not an Apple guy, so he doesn’t know much. After 3 hours of attempting to get support, I could not even make a phone call with my AirPods (unable to process a phone call at this time.) If your employee isn’t knowledgeable about Apple- they should be allowed to sell Apple.

Very welcoming, knowledgeable and patient even when they were busy and having to wait. Made the wait was worth it.

Superb customer service!!!

Bryan was very professional and efficient. He processed our request quickly and made our transition to ATT very smooth.

Best ever

Horrible customer service. employees think it’s okay to be disrespectful to customers in store and also think it’s okay to hang up on customers that are complaining about the service received in store. had to drive to lewisburg to speak to someone. would give zero stars if I could.

Best experience Ive have dealing with switching phones.

Tech support is not what it used to be. Emphasis on sales.

I went to the AT&T store after trying to get through to customer service number for WEEKS! I was frustrated and unhappy. I didnt have to wait at all! Jason was helpful! The young lady there was knowledgeable the 2 of them worked together to help me! I cant say enough about these fine young people.Im so appreciative that they were there! They took all appropriate Covid 19 precautions. Shout out to Brian who was pleasant on the phone. God bless them all! Lory Albin

Beware of AT&Ts horrible coverage in Williamsport, it is terrible. Their coverage map lies about coverage. T-Mobile works much better. Do NOT buy their iPhones to use the dual-sim feature, it is very misleading, you cannot add another service. Need support? forget about it. I have been on the phone at least 7 times for hours and they give you the run around because AT&T ties their hands and you cannot get help. My AT&T iPhone 11 Pro Max is an $1100 doorstop now with a 2-year contract they will not let you out of. It actually shows the wrong phone number on my account and nobody at AT&T has the knowledge on how to fix it. Lastly, they would not give me a local 570 number because they didnt have any! I have a 272 area code that is hundreds of miles away...what a joke! Im upset, but I am also being very honest - DO NOT BUY AT&T. They NEED to close their store and not sell phones in Williamsport until they stop misleading people about their fake, misleading ability to provide honest reliable service..

They are rude and only care about making their money

Super friendly but there is not much they can do if you are having a problem with your phone. Multiple times they gave up and told me to go home and try calling the customer service line.

Individual I delt with was knowledgeable and was a pleasure to deal with.

Very great place to get help with your services for your phone

I love it; boom!

Great place friendly associates

Just picked up a bunch of Christmas gifts including some workers chargers and smart speakers. Awesome associates!

I tried to make an appointment by phone to the local number & explained how the menu would not allow me to speak to a live person & the representative actually argued with me! I told her my zip code TWICE, she still did not have it! Rude & Ridiculous! Why even throw your money away unless you are desperate. I am going elsewhere.

My techs name was jennifer. She was great. If i ever need AT&T help again, i hope she assists me.

As an AT&T customer I been to many stores and they were pretty courteous and knowledgeable

Gorgeous store, knowledge reps, full inventory. Great experience!

Nice Fellas

The store is great but there online and phone service sucks

Dont get service anywhere. Called for tech support spoke to Josh who was completely disrespectful

Nice store helpful service agents

Very helpful

Went to this store to get new phone was going trade in my iphone 6s and guy looked at it and say it was broken which it wasnt

Awesome customer service and great deals

Upgraded my phone and got new watch there.

Very friendly and fast service

Good service

Everyone there is incompetent. they are unhelpful and are only worried about maiming a sale...not helping the customer.

Got there as soon as they opened only two staff members available who were busy with customers Waited 30 minutes to be seen by an associate.

Had to wait due to only 2 workers due to training BUT was taken care of in a fair amount of time

Pos I’m telling ya

Been my cellphone company for over 10 years.

Great service

Very helpful and delightful

Very helpful and knowledgeable

Because your a dollar sign to them

Great customer service

Dont have to stand in line to pay

Hell will freeze over before you get an answer, as a customer, to any question

Need more employees to help customers.

Customers service is not good

Very helpful

Great place

Horrible!

Not helpful