Went in looking to change carriers and Julia was so helpful! She answered all of our questions and got us signed up for an awesome plan. Super friendly and knowledgeable, best customer service I’ve had.

I was due a phone upgrade so decided to have a browse in T-Mobile. I was greeted by a lovely young lady called Kris who was so helpful with questions and information about the phone I wanted. She made my shopping experience a lot easier and sold the phone to me😊 I’m so happy with my purchase thanks to Kris

I think his name was David and her name was Julia. These fine employees at the Williamsport Pa store help set me up, went over the plans in detail just to make sure no confusion. Absolutely excited to be apart of the T-Mobile family. Thank you.

Worst customer service. 4 times I went for help w my phone seizing up. They were clueless. Went to ATT within minutes they got things straightened out. Signed up with them .the same plan. Saved 50 dollars a month. T mobile can go pound sand

The young lady who took care of us today was patient and attentive. She provided excellent customer service and we would be happy to return for future business.

T mobile is horrible. Can never get a bill right, cant call and speak to someone, these foreign people tell you to go to the store they can not look up your information. Cant call the store either they do not have a correct number listed. 1 month they charged me $153.97 for the $50 a month home internet. This place is a run around and not recommended

Kris was absolutely on the ball, couldnt do enough for us, my grandma was over the moon with her new cell! 10 out of 10 Kris, Thanks!

Amazing support and very helpful staff!

Amazing fast, great staff

This is by far the best service, Tylil is a young bright man. He answered all my questions and set my phone up. Thank you Tylil

Staff was a great help and easy to switch!

Never will go to tmobile took are phones said new one are free lies could never get signal here in pa went to new com got a bill for 400.00 dollars for the FREE phones what a joke

If I wanted the run around I would have went to the track

At first it seemed like they were doing their best to not ask me questions and get me an account and a phone on their way in a matter of minutes. Unfortunately with using just a drivers license to base my information off of, the fella that read the information used my middle name for my first name, misspelled my last name, didnt copy my email address correctly, and did not write my apartment number for my home address. Very frustrating experience and was told it would be 2 days to get a phone, after waiting a week later and dealing with customer service and very dismissive representatives from this store I had enough after I was told I had to wait 2 more days for it to return to the warehouse, and be shipped out. T-Mobile doesnt care about telling you the details or their polices, they care about taking your money as quick as possible without even trying to know who you are :) Good luck setting up and if others have had this same issue then please leave a review.

Fun friendly staff, very professional

Stood online for almost a hour before one of the two sales people said a word to us.

Julia really helped me and my family out a lot. She knows what she’s talking about and was very kind.

I decided to move my cell phone from Verizon to T Mobile, to save money. At Verizon I was paying about $65/month, but at T Mobile Im only paying $50. That deal is for 55 and older with auto pay. The hardest thing about changing was waiting 45 minutes for Verizon to answer the phone to give permission for the transfer.

Julia was super helpful!

We had a problem & Mariah was very helpful in solving our order.

Good service. Cheap plans

The young lady Kris is wonderful and a delight every time I visit the store. She helps me with my phone and answers all my questions.

Best in class service. I have been with other guys VZ and AT&T nothing compares to T-Mobile.

That chocolate man mad sexy

Fast and amazing service!Store representatives professional and friendly!

Great prices, customer service and the actual service gets better and better. Really impressed!

Fun and clean store, Staff is friendly and wonderful.

The sales associates are very friendly and knowledgeable.

Poor customer service is giving them too much credit. Dont waste your time or money at this location.

Great store, lots of fun !

I took my 90-year-old, mentally sharp aunt in to get a basic phone with larger numbers. The girl that waited on us did nothing to tell us about the phone functions, I had to keep asking questions which seem to be a nuisance to her. We left and went to Verizon where they could not have been more respectful and helpful . We purchased their phone and their service even though it cost more than T-Mobile .

I met with Bruce yesterday and I have to say, he was great, friendly and detailed. Also, very patient with my many questions. I didnt feel like just a phone number, but like they cared about having me as a customer...Thank you much 🙂

Only giving a 1 because it is the lowest. Would give negative 5 if was possible! Signed up for prepaid service and their system went down. Left the store and surprise they took $121.55 from my bank account. Called to get our service and they claim that they never processed a transaction. Gave us the run around bouncing between the store and customer care 3 days!!!! Now have to pay our bank to stop payment on their screw up. Will NEVER deal with this shady company ever again and have informed everyone I know of this insane situation. Buyer beware!!!

Good store and nice staff but it was a little expensive compared to germany

Bruce is an excellent Customer Service Rep. He explained all that I needed to know about my phone.

I have always loved TMobile, and this store wasnt an exception. The employees were helpful and I got in and out quickly.

It was wonderful going in,T-Mobile to get a lot of information from the insitited.They are really knowledge.

Great customer service, Bruce was the man got my number ported for me and got me going. Couldnt be happier.

We were considering, before Verizon added unlimited data, switching to Tmobile. We have a huge plan - 7 lines. We had a lot of questions about switching to the Tmobile network. None of which the young girl at the cash register could answer. In her defense she tried to get the other young girl to answer our questions, but that girl was too busy talking to her friends on bluetooth about the new movie they were going to see that night. The girl would answer a question in one sentence to us, then her next sentence would be to her friend about the movie, through her bluetooth headset. Im used to checking in at Verizon, being greeted by a professional who actually listens to me and deals with whatever I need, so this was a shock, and there was NO way I would consider switching to Tmobile, even if it was drastically cheaper, if this was the service we could expect. Thankfully, Verizon offered unlimited data 2 days later.

Worst customer service to connect to the prepaid department. i waited 45-50 mins online it costs me and no respond

Great service, employees are very knowledgeable.

A very nice place very helpful

Very helpful, highly recommend

Finally have a store here

Issues have been escalated to John legere

No help