Stopped in with a nail in my tire! Guys could not have been nicer! Fixed it quickly and got me on my way with a smile! Love Shawnee!!❤️ And you will too!
Really great experience overall. Very professional and friendly team, even let my son have a little tour of the garage.
Fast service at an affordable price. I easily made an appointment online for the next day. Drop off was easy first thing in the morning and my car was done by 9:30. All for less than I expected to pay to repair a flat tire.
After spending almost $900 to have my car checked prior to a long road trip, this is what was discovered: (1) the front brakes needed to be replaced. NOW when the car is driven over 70 miles an hour the car shakes uncontrobally - NOT how it was brought in to the shoppe. (2) - checked over meant an entire check of battery, fluids, etc. TWO DAYS following my service at Shawnee the car was DEAD and it took $132 with AAA to have the battery replaced. Turns out the battery had only 3% power. Now, if Shawnee had checked this like they say they did this should have been caught immediately. (3) - tires - all four tires had different pressure. AND, the tire pressure light did not turn off until the car had been driven almost 200 miles (I was told by George at Shawnee that it would take LESS THAN 10). As soon as the tire pressure light went off the Tire Pressure system light came ON. DO NOT TAKE YOUR CAR TO THIS PLACE!! They will price gouge you (I was told by AAA and two other garages how badly I was over charged) AND OVERCHARGED for services not done and DONE POORLY. Oh, and their response sorry you had a bad experience and why dont you bring the car back - you mean now that Im 100 miles in to my road trip YOU KNEW I WAS TAKING? Yes, Im furious and worried for any other person who takes their vehicle to this place!!!
Wonderful door to door service. I will never go anywhere else!
Took our Volvo XC-90 to locally owned and operated Shawnee because the check engine light came on. They diagnosed it as needing a spark plug coil (which went bad because the plugs needed to be replaced): they did so. I brought the car back two more times for same problem! The Bosch plugs were defective. The last time they used Volvo plugs. They didn’t charge for parts or labor except for the first time. Appreciate that they stand behind their work.
George was incredibly friendly over the phone when I described the problem with my vehicle (wouldnt crank) & explained how theyd receive my car, assess, & then call me to inform me what the problem was & give me a quote before they went further.When I called back to confirm the go-ahead to replace my starter, I was so surprised (in the best way) they said Id be able to pick it up the very next day.I didnt get to meet George but Phil was great - just rang me up for the price George quoted me & I got to drive out of the lot with my car one very happy camper.Thank you so much, these pros made this as stress free as it couldve possibly have been!
Always professional, reasonably priced and trustworthy. I come here with all of my car troubles and not once have left disappointed. Would definitely recommend
The staff at Shawnee are professional. I have an older car and Shawnee helps me keep it on the road. Their knowledgeable staff have been able to address all of my cars issues with a quick turnaround time.The shop is clean and welcoming. I recommend Shawnee to anyone looking for trustworthy auto service.
I am always pleased with the quality and thoroughness of the work by the pros at Shawnee. Great communication about problems and potential solutions. Fair prices. I trust their work on old and new cars driven by spouse and kids.
I had a damaged tire and went directly to Shawnee. They immediately took my car in, put on the spare, found and ordered a new tire, and set up installation for the next day. Ive been with Shawnee for about 25-30 years because they are professional, courteous, and reliable. Highly recommended.
Neat & tidy garage that services many cars in an orderly manner.
We had our van towed to Shawnee today with no warning to them. Within an hour or so we had the car back with a new, matching tire - and a 4-inch metal spike as a souvenir of road repair season! They couldnt have been nicer or more professional.
Fantastic repair and engine. Really nice people
Friendly, attentive, and very customer-service oriented. Repairs and tune ups have all be well done and they go above and beyond. I recommend them highly!
Excellent and personal service, as usual!
Took my car in because my brakes were making a funny noise and I knew my tires were getting ready to be replaced as well. I was pleasantly surprised at the honesty that George gave me. As a single girl it’s always nerve wracking taking a car in for service and being worried about being unnecessarily upcharged but George told me my brakes were in fact fine and it was just my tires that needed replacing. He could’ve easily told me I needed both and I would’ve believed him. Service was speedy and overall very professional with the small exception of having to remind the front receptionist to please put their mask on while I was paying for the service. I will be back though and recommending this place to friends!
I have recently started going to Shawnee service after my mechanic George started working there. He has been my mechanic for 12 years. I followed him to Shawnee and what a difference with a top notch auto center!!! He always managed a great auto shop but the equipment and service at Shawnee was great. I also have to give a shout out to Rogers at the front desk. Down to earth and really nice. Highly recommend! Serviced Lincoln MKZ
Excellent triendly professional service completed on time.
Always professional, straight forward, very reasonably priced services
I have an old car (1988 Acura Legend) that I am very fond of, and one of the reasons that I get to keep using it is because of Shawnees team and their expert help/repairs. My most recent issue was with a recalcitrant clutch, that I had tried to diagnose myself (and failed). I also got an oil change done, and the technician (thank you Mr. Hovey), was able to spot/diagnose a leak from the flex hose that I had missed. When I find that part, Ill be back to get that issue taken care of.Thanks again to the whole team at Shawnee, theyve been helping me for close to six years now, and I recommend them unreservedly.
I was quickly and professionally handled and my service was fairly priced. I know this because I just moved here. I walked in asking if I could get an oil change at the end of the day. They just smiled and took care of me. Of course! You should be using Shawnee For these auto maintenance things. Especially if it’s convenient for you.
Great auto service center. Competent and fair.
Staff is always focused and professional. Repairs STAY repaired. I think this is a uniquely excellent auto service. Ida Cardone
As always, first rate. Professional, timely and fair! They are my “go to” service center!
The staff is friendly, responsive, and very good listeners! The staff take time to fully understand car problems and offer high quality solutions and work. The work is done quickly and right the first time. Great neighborhood asset!
Shawnee is one of the few places today where excellence, integrity and honest hard work still reside. I would not trust anyone else to take care of our familys cars. Thank goodness we have Shawnee Service Center in our neighborhood.
We are so lucky to have Shawnee Service Center right in our neighborhood. They are fast, knowledgeable and so helpful.
Great service. They have been serving the North Shore longer and better than any Auto Repair shop that I know.
I needed a brake job and when I asked the company that had done work for me in the past, it seemed much too high. I called Shawnee Service Center who had been recommended to me from a fried. They gave me a very fair price and did an excellent job. They are now the company I will go to for service.
I live in Wilmette yet had never been to Shawnee. A few weeks ago my tire pressure was low and I stopped by to see if they could check it for me. They did with great kindness and no charge. When I needed actual work done I returned and was so happy with the service.
I have never worked with Shawnee Garage in the past. I drive an older Toyota Highlander. Ruptured a oil cooler line recently and the car was leaking oil badly. I limped the car home.It was 6pm and the local Toyota dealer did not answer my call. I had heard about Shawnee Garage in Wilmette and I called them at 10 minutes before closing time. They gave me the name of a good towing company and said to bring the car to Shawnee.They started on the car immediately the next day. I also asked them to attend to a few other service issues. Got the car back in 1 1/2 days with all repairs made.Car runs great and the cost was very reasonable. Appreciate them helping me out in this emergency. Will definitely use them again. A great family business in Wilmette, IL.
We have been going for decades...... Expertise and honesty, nice guys too.Beyond that, you can really trust them. The best
I have been going to Shawnee for years and never been disappointed in the always honest assessment of what our two vehicles (Toyota Corollas) require for service. Shawnee Service Center for years has been in Wilmette IL a valued and respected institution of business.
Richard did a great job. He was able to get my car repair quickly and the price was surprisingly reasonable. He followed up to ensure I was happy. I can unreservedly recommend Shawnee Service Center.
Shawnee is a great, neighborhood car service provider. I appreciate their transparency and excellent service. Trust is key in this business! They have always fit my work in, offer reasonable pricing, and never oversell. I highly recommend Shawnee.
The best shop on the North Shore. They do not do or suggest anything that is not needed for your car. They are fast and are priced reasonably.. Great place for people who know about mechanicals but even better for those who dont.
I have had only good experiences with Shawnee. They are very professional and let me know whats necessary and whats not. I am always concerned with safety and they put me at ease when they fix my car. They help me keep my 1998 car running smoothly and safely.
Outstanding service from a conveniently located service station. Whether its a small job, like replacing a license plate bolt, or a large one, like rebuilding an engine, the guys at Shawnee do excellent work for a fair price. They have my top recommendation!
Awesome service, as a customer for 29 years, never had to return for an adjustment or a redo! Outstanding mechanics. Courteous, helpful and responsive. Highly recommend for all your automotive needs.
Like going to Shawnee. Always friendly, fair and i like supporting neighborhood business.
A good mechanic and a good accountant are two of the most important relationships you can make in life, and Shawnee will take care of one of those for you. They have been around for 103 years and their service, honestly and fair pricing says it all. Despite a rapidly changing automobile industry, they are training their mechanics to stay on the cutting edge, yet still have a wealth of knowledge about older/classic cars. Also very convenient to purple line to drop your car off and get back to where you need to go.
The BEST place around for car repair. I have been taking my cars there for 20+ years and have never had a bad experience. Most of all, they are honest and fair. Phil and his crew show excellent judgement in what does and does not need to be fixed. My 2003 vehicle with 193,000 miles runs like a top thanks to their efforts. My grown children, scattered all over the country now, aspire to find a place like Shawnee for their cars.
Great service!
Got a flat tire. Jack was very accommodating to my schedule. I dropped off the tire between meetings in the afternoon and the next morning they installed it and put away the spare right away. Great service and fair price.
COMPETENT NEIGHBORHOOD AUTO CAREI have been to Shawnee on multiple occasions with multiple different cars over the years. It is truly a hidden Northshore gem. They can handle all makes/models. On my latest service call, they managed to get me in same day and out quickly. They are always there in a pinch. Personalized quality auto-care at its best!
Excellent service Convenient. Professional and friendly, helpful staff. Easy making an appointment by phone or online. Dropped my car off at 8:00am and car was ready before 11:00am. I had an oil change and fluids checked for Chicago winter weather. As I live just too far to walk to and from Shawnee, a free drop off and pick up service is offered. For those who work in Evanston or downtown Chicago, the Linden “L” is just across the street and the Purple Line “Express” has AM and PM hours.
Shawnee has become my go to service center...after being shocked at quotes I was getting from the Audi dealer related to major repairs, and the same for the VW dealer related to my VW CC, I found that Shawnee could make the repairs on a timely basis for considerably less than the dealers!Nice guys as well!
Work done seems to be ok, but Im still trying to figure out why I was charged $120 to scan for codes and do a road test. I brought in pictures of both codes that were being thrown (P0171 and P0174, indicating that it was running lean on both banks), so you already had the codes. Also, a road test would not tell you why it was running lean, so that seems like an unnecessary service.
Wonderful team! They had a very good deal for the car service that I could not resist. The service was fast and after 15 minutes, the car was ready. Great service indeed!
The Shawnee Service Center in Wilmette is simply the best. Trustworthy, friendly, always willing to take in my car (most days without appointments). Just plain good old-fashioned, honest and quick service. Phil and his team are great.
Phil and the whole team at Shawnee are excellent. Very trustworthy and I’m confident they are taking good care of my car at a reasonable price. Old fashioned values!Ajay
I have been a customer of Shawnee Garage so long that everyone there knows me by name. I love this place! They have taken wonderful care of every car I have owned. I started coming here when I was a freshman at Northwestern and I wouldnt go anywhere else.They are friendly, helpful, and they do good work. Oh, and perhaps most important, they are totally honest! They are not the cheapest, but they have never tried to take me for a ride. So if they tell me something needs attention, I have them do it. How many automobile repair places can you name that are completely trustworthy? This is definitely one, as far as I am concerned.When you walk into Shawnee Garage, its like stepping back into a different time when personal service was paramount. Youll see just about every kind of car in the shop, from a 60s Chevy to the latest Mercedes. I think they get their business entirely from word-of-mouth referrals.I would like to mention that inside Shawnee Garage is a car detailing business called CarSmart. Once a year I have them professionally detail my car while it is in for service, and when I get it back it always looks amazing! The price is very reasonable.
Thorough, honest automotive service. Potential repairs explained by experienced staff in plain English. Timely completion of work, prompt notification, willingness to anwser questions and minor problems addressed quickly all make Shawnee the ideal choice for car repair and maintenance.
Service is always better than I expect. They work on only what is needed, and provide reliable service!
Competence, courtesy, honesty, super attentive to only advising and doing work necessary. Strongly recommend to all that you make Shawnee your go to auto service and repair resource. Gordon
They do good work for a good price and have excellent customer service. Wont be going anywhere else!
EXCELLENT! As always, and for nearly a decade, Shawnee continues to provide excellent service. Phil and Rogers and all the wonderful people there make it a friendly and warm place that has a neighborhood and welcoming feel. The work Ive had done at Shawnee is consistently terrific and has addressed each specific problem. I have complete confidence in Shawnee and it is a wonderful feeling to know there is a place right in Wilmette that is honest, reliable and offers extraordinary service work for my car.
Shawnee has been taking care of my 1997 GEO Prism for years. As a result, my 24 year-old car runs as well today as it did when new. My car passed its biennial Illinois emission test just after servicing with flying colors! Shawnee has provided me with excellent service over the years whether for routine maintenance or fixing problems. Shawnee has earned and retains my trust.
We have taken our college-aged daughters car over to Shawnee to keep it safe and running well. Shawnee has not disappointed...always honest advice in terms of what needs to be taken care of and what can wait. We feel very confident trusting our car to Shawnee.
I noticed a nail in my tire. I’m from the Detroit area and planned to go home the next day. Shawnee checked the tire, found it to be a short tack in the tread, pulled it out and made sure it wasn’t leaking. No charge, just great service. Many thanks to Shawnee Service Center!
I rely on and trust Shawnee with all regular maintenance and repairs to my 16 year old, city street parked Honda, one of main reasons my car still runs beautifully at 16 years old. While Shawnee does not handle body work, they advise me of other repairs needed, when needed, estimated costs, time and schedule, and priorities for repair. Unlike my dealer, Shawnee may advise a proactive repair, but will not advise repairs not needed. Costs are broken out by parts and labor. Labor costs are calculated by book. Staff are friendly and knowledgeable and treat customers with dignity and respect.
Trustworthy, timely and excellent service. Bring all my cars here.
I give shawnee an excellent rating. i took my car to the garage i normally use and they told me there were three things wrong with my car: brakes, battery and rear differential. they said it might cost up to $6500 just for the differential. i said id get back to them later and i called my brother who has experience with cars. i explained to him the noise in the car that my garage had said was symptomatic of a differential problem and told him i had both the brakes and battery replaced in the last few years. he suggested i take my car to a second garage for another opinion (primarily because he felt the noise problem had to do with an electrical pump and not the differential) and i decided on shawnee because the family that owns it is a local family with which i was familiar as being a stand-up family from my high school and grammar school days.anyway, shawnee determined the supposed differential problem was due to the air pump associated with the air suspension and that it had nothing to do with the differential which would have been many times more expensive for any repairs. based on their test driving of the car twice, shawnee also told me i did not need new brakes or battery so i was spared that unnecessary expense as well as pleased with their accuracy and honesty on that. shawnee agreed with my brother on everything including most importantly, minimizing how much i spend on maintaining my car. and thats what i am looking for most in a garage.so, shawnee is my new garage and i now have an idea as to why my old garage recently changed its name and why my two favorite mechanics at the old garage no longer work there.
We have used Shawnee Service since we moved to the Chicago area 6 years ago. They always offer quick, top notch service at a reasonable cost!
Great shop. I wasnt counting, but it looked like they had at least 10 bays, and the shop area was fastidiously clean....always a good sign. Shop is also NAPA certified....another good sign.Can only add what others have said.....honest people, honest work and fair prices. Is now my exclusive auto shop of choice.BTW - If you get the chance to go back in the service area, check out the Yamaha 90 parked in the front of the shop. Probably late 1960s - early 1970s, its spotless and looks brand new.
We love this place. Honest - what else do you need from a mechanic? These guys pass up opportunities to rip me off even though Im obviously clueless... Their reward is my loyalty
Ive been bringing both my cars here since moving to Evanston. Since I work in downtown Chicago, every appointment (oil change, tires etc.) is as simple as calling the day before, Dropping off the car and taking the Purple LIne downtown - Its literally right across the street. End of day take the train back and pick up your car!Great fast service even for things I thought Id have to take elsewhere - like a broken seat repair - fixed while i waited.Thanks!!!
Excellent service at Shawnee Service Center. They were recommended by a friend whos been a long time customer and Im so glad I took his advice. Now I have a new Service Center that I can trust.
As since 2002, we are again very pleased with the expertise, the professional & friendly service-and new axel shafts- @ SHAWNEE! Thank you again & again!
After moving in nearby, Id first been to Shawnee to get a front wheel hub replaced. It was a very pleasant experience and the job was well done.Recently, while attempting to fix something on the car by myself, I broke a bolt used to mount the front v-fork to the strut. I took the part to Shawnee and asked for help/advice. Phil (their service advisor) was very kind and gave me a few ideas about how to attempt to salvage/save the part. Eventually I asked if their workshop might give the job a shot even though this was a mistake of my own making.Long story short, not only did they extract the broken bolt, they put in a replacement bolt and assembled the strut and v-fork which made my life a lot easier.I really appreciate the help and the professionalism with which work gets done here. Highly recommended :).
Ten years ago when a friend dropped me off here after my car battery died at Gillson Park, he said, “These are good guys. They’ll take care of you.” He was absolutely right. These guys know cars well and they’ll treat you right (shout-out to Rogers and Phil, and the ‘new’ guy who knows Hyundais whose name I have yet to learn). Their prices are fair and they won’t try to sell you stuff you don’t need. As a single woman who knows absolutely nothing about cars, I’m glad I can trust them for good mechanical advice and services when needed—no more, no less. I wouldn’t want to take my car anywhere else.
These mechanics helped us out in a pinch and got us back on the road in about an hour when our car had a minor accident. Good honest workers. I would recommend this place 100%.
LOVE Shawnee Service Center!!! Professional, fair prices and they always squeeze your car in, especially in a mini crisis. Rick and Phil are GREAT !!
It was great to meet you Phil. You were friendly and welcoming. I was glad to know my car was running well.I will definitely bring my car to Shawnee when I have any car issues.
Shawnee has taken care of my 2003 Toyota 4Runner since the manufacturers warranty expired 12 years ago. I currently have 311K miles on my 4Runner and with Shawnee’s professional auto care services, I’m confident my 4Runner is good for another 100K miles.Thank you Shawnee Auto Service.Phil T.
Fair, honest, thorough, prompt. Shawnee takes great care of our cars and ensures that we are in the loop, while disrupting our work and routines as slightly as possible. Always a good result and pleasant experience.
My heating system went down function (december!). Shawnee accepted my car spontanously and had the system repaired the same day. They called after a swift and comprehensive diagnosis. I was more than happy to see that the price was modest!
It has been a while since last time I brought my vehicle over for service. This time I schedule a brake inspection and was told I need to replace both the brake pad and rotor for the front axis for about $650 for my 2009 Cadillac (45K miles only) requires more expensive rotors & pads. They also told me I need to replace the cabin air filter for $90 that my son installed a new one (cost less than $20 from Amazon) for me 2 weeks ago??? Then I also need to do an oil change with full synthetic oil for close to $90. I negotiated out the cabin air filter replacement for sure I dont need to replace a 2 weeks old cabin air filter and the oil change that my on-board computer saying I still have 50% oil life left. I still let them perform the brake service but I do feel I was overcharged. Shawnee used to be a well trusted place but I am disappointed to see it is now trying to overcharge its customers for unnecessary services...
Called in one day to report front-end shaking when braking. Made an appointment for the next day. Let the car that night at the shop. Fixed by early the next afternoon. Also had an oil change and lube job done while the car was in. Great service.From a 40-year customer
My wife and I have been taking our cars to Shawnee for over 25 years and we do this because we have always gotten timely top notch service from them. Id recommend them to anyone looking for a quality garage to keep their car(s) maintained.
Locked myself out of my car, killed the battery and had a flat tire in the alley. These have been my panic calls to Shawnee and every time they have arrived in minutes to help. I never hesitate to call Shawnee or drop my car off for service because I can trust them to treat me like a valued customer.
Always incredibly helpful and honest. Service is exceptional and much easier to deal with then a dealer!
Super friendly and helpful neighborhood auto repair. Ive been a customer for at least 10 years and they have solved issue s other shops couldnt on my Mitsubishi Montero that is 16+ years old, I see a lot of classic cars in there for repairs
Consistently great service, fair prices, honesty and integrity. Shawnee is the best!
These guys are the best! You can always trust they are giving you great service.
We are Northwestern parents and had a car issue after driving 12 hours to Evanston. They looked at our car with no appointment and were SUPER helpful!! Thanks so much.Maty
Slice of old fashioned service. Guy at the front counter has been there since 1957! He dug out a phone charger for me. Just great.
Shawnee service is trustworthy, friendly and fair, that’s why I’ve been using them for over 20 years and have referred them repeatedly to family and friends.
Took my Ford truck here for possible fuel pump repair recommended by my local Ford dealer.Since my truck was out of warranty I took it to Shawnee on the advice of a friend.They tested my truck over a three day period at minimal charge and concluded that no repairwas necessary.
Always friendly. Always accommodating and great service.
GREAT SERVICE AS ALWAYS. QUICK, EASY AND HONEST
Competent, trustworthy, friendly people. Ive recommended them to friends and relatives over the years and never got a bad report.
First class service from start to finish.
Best service in the area. Fair and fast. What more can you ask for?
Quick, professional, courteous, educated and great all around feeling of excellent trust.
Great people. Great service. Always friendly, knowledgeable and prompt.
Phil and the team are great. Great service and fair pricing.
Ive been going to Shawnee Garage for many years. They always do a great job, and usually have my Tahoe or Prius done the same day that I drop it off even though I almost never make an appointment.
I love and take pride in my car just because of the outstanding service that these guys have always offered to it whenever it has any problem or during servicing. Highly recommend these guys and will work with them continually.