Great experience. You can trust that they will do a fine job at a reasonable price.

My son bought his first car on his own! So proud of him. Thank you for making this a great experience for us.

It was a pleasure working with Javier on purchasing our new Ford truck. It was refreshing to get such good treatment from a dealership and Javier went out of his way to accommodate us. Great buying experience, we will definitely be back for our next vehicle purchase. Thanks so much Javier and Valley Ford!!!!

I just bought a used truck from Valley Ford. Rob and Rudy were great to work with. One of the best experiences I have had in a dealership.It is so much nicer to deal with happy people. Got a great deal too.

I talked to a Very nice gentleman answering all my questions.

The service is great. Thank you for the great service.

I traded in my 13 Buick Encore for a new F-150. Ford has been kicking ass with all of their vehicles lately!Valley Ford did a great job selling me this truck, Im in love with it, the salesmen there are hilarious, and got me the perfect truck in a pretty timely manner (4 hours for the whole process, test drive as well). They even let us order Jimmy Johns (my buddy and I were starving)!I highly recommend Valley Ford as they are what any car dealership should be, excellence is clearly what they strive for, and achieve.

Great customer service.

Thank you, thank you and thank you, mechanic, parts and service dept. Without your help we still stranded on I-82 with our 33ft camper. We are on the road again!The owner, they need to be recognized. You have awesome workers!!!!!!

Had them do a pre purchase inspection on a vehicle back in OctoberThe service was friendly but I feel like they didnt really inspect anything. They ended up finding one thing, but also missed a host of other things wrong with the vehicle that I found after literally driving for 5 minutes. If youre looking to get a pre purchase inspection done, I would suggest finding an independent mechanic shop.

Great customer service from Myron and Omar.

Great service blow a water hose on I82 called Valley Ford service and parts department they immediately helped us texting a picture of the hose to make sure that it was the right one, we had our truck towed to them left our fifth wheel on the interstate and less than 2hrs even though they were busy they had us back on the road. Thanks Valley Ford Awesome

Very helpful

Ford is the place to go! The service dept. staff is phenomenal and a big shout out to Jeff who works in the service department. He is the guy I always call when I need something done. He is just so kind and always asks me “Is there anything else?” “Do you have more questions?” “Are you sure you don’t have anymore questions?”. He is just always making sure that they have done everything they can to help me. Ford, you rock.

Such exceptional service. No pressure. The salesman, Sean, understood what I was looking for and lead me in the right direction! Helped to get my own rig home so I didnt need to worry about that! All questions answered, no surprises. I highly recommend HARVEST! (previously, Bob Hall) for those of us who know the name!

Best place to buy a car ever !!!! These people are friendly, kind, listen to your needs and deliver the vehicle you want ! Will buy from again .... 👍

Service department is a thumbs down

Jeff with ford service was great after having a few recals and a low fuel light and a trim/window issue he said they would take care of all of it and they did. Even gave me a rental. The ladie the does the shuttle is supper nice as well!

We bought a car from here and about a month later we went in to pick up license plates. As soon as we walked in the door all of the staff seemed to have an attitude with us. We were asking questions which they refused to answer and called me “irate” for asking them. We felt very disrespected and uncomfortable. Worst service experience I have ever had.

Very helpful service department.

Do not recommend for any service.. waited hours for a oil change with an appointment and still failed to get my truck serviced. Cancelled service and store rep didnt bother to keep a customer.

The guys at the desk are very professional, courteous, and informing when you have questions about stuff. They may be busy but also take the time with each customer. They all are polite and easy going folks. The shuttle is free for people getting their car worked on which Im grateful. The waiting room is clean and spacious with complimentary snacks and coffee. Jeff and Wade who work at the desk are awesome!! Ive been going to Ford Service for a long time and no bad experiences. I will continue taking my car there.

My significant other and I bought a used F150 from Valley Ford today, and we are both very grateful and blown away by the service we received! We brought them a very complicated situation that involved multiple different states to contend with that also needed to be done in a very limited time frame. They went above and beyond to help us in any way they could! We really appreciate the work Torin, Keith, and Lino did for us, and we would recommend Valley to anyone!

I am very pleased with my new escape. after years of driving economy cars I switched to more comfort. we have taken two trips with the escape and have found it to be as advertised. it is quiet to ride in and smooth to drive. we love it and look forward to many more trips.

Very nice man in parts help me wish I got his name

Amazing service department! We were driving across the country when our Excursion broke down. The Service department went way above and beyond to get us back in the road! I would give 10 stars if possible. What an AMAZING experience!

Needs more mechanics, momentarily they have less then normal mechanic workers.

I would recommend this place for buying a vehicle! They are not pushy at all. We got an excellent/fair deal and were taken great care of along the way. We love our Ford, its perfect for our family.

One star for now. Will re-evaluate after I get someone to help me. Saturday afternoon around 430 I went down to the dealership to buy a new explorer for my wife. They had several in stock and was looking through them and comparing window stickers to see the difference in options and prices. I had narrowed it down to two when a sales person approached me. The sales person walked up to the explorer I was looking at, looked right at me didnt say a work and locked the car and moved on down the line locking cars. Turns out they close at 5, but apparently loose interest in selling cars at 430. As I stood there getting ready to leave anouther salesman approached me and the same exact thing, Looked right at me without a word and started locking up cars. I plan on going back later this week but I will remember those two and they will not be getting my sale. And at that time I will update my review...Update:Returned a week later and was greeted by Lino.He was very helpful and we test drove a new explorer.We have not purchased a new vehicle yet but are thinking about ordering one to fit our wants and needs.

The only reason they received 1 star is because of the salesman Myron. Hes a good guy. The Manager however was as unprofessional and rude as they come.He walked in home boy hat on and yells Another day in paradise in the showroom area! This guy was rude and disrespectful as the get. Basically told me my car was a pos. Did not have anything nice to say about anything.Now I know why everyone goes to Pingrey ford. DO NOT GO HERE AS LONG AS THIS GUY IS THE MANAGER!

Absolutely wonderful experience yet again with valley ford and our salesman Rob. There was a reason we returned to Rob a second time to purchase a car. That reason being that Rob is a dedicated salesman who is passionate about the product and most importantly, THE CUSTOMER. With Rob, you can always trust that he will get you the best possible deal out there. His goal is simply to make his customers happy and confident. Rob values his customers more than any salesman I have ever met. That’s the honest truth. Thank you Vally Ford and Rob for our beautiful new 2018 Ford Ecosport!

Love my new car

When I purchased my F150 I knew what I wanted in a truck and I have been 100% satisfied with it. What has turned out to be an added bonus has been the excellent service I have received since my purchase from Valley Ford. The people in the Parts and Service departments and even the gentleman who drives the pick up vehicle have been wonderful. Another example of their great service is that the other day while waiting for an oil change to be completed, Mr. Pascua who is one of the managers came into the waiting area and sat and spoke with me and my daughter. He asked how my new truck is and we had a pleasant conversation about other things too. Thank you to everyone at Valley Ford

Purchased two vehicles from them and always had excellent service. Were taken care of very well when I bring them in for service. Even when Im making sounds like a 2 year old while trying to explain a sound I hear or have questions about 😁 Very helpful and quick to answer the phone!

Great staff. Speedy service. One star down for cold mundane wait ing room.

Quick service, answered all questions. Very polite personnel. Nice waiting area.

Please read my Reply to the owner at the bottom:Id rate their service dept at a D -. Recently purchased two 2019 Escapes. Took one in for first oil change, tire rotation and an issue with the cruise control. Service advisor shrugged his shoulders over the cruise control issue before even looking at vehicle. They changed the oil and parked vehicle outside. I was informed the vehicle was ready. After questioning the advisor as to the tire rotation he stated the mechanic didnt rotate the tires because they would wear funny. I insisted they take the vehicle back into the shop and rotate the tires. Why would brand new tires on a brand new vehicle wear funny after being rotated? Newsflash, you rotate tires to prevent premature tire wear!If youre service dept is going to ignore my service request and complete 33 1/3rd of my concerns, what kind of credibility would this instill? Only after I insisted they rotate the tires did they provide the service. Now I have 66 2/3rds of my initial order completed and wondering if they did indeed rotate the tires. Im now considering going to another Ford dealer to have the cruise control checked. I would never offer patronage to this dealership again. Obviously, they dont understand the toughest customer to get into your place of business is the one you lied too and ran off!If you aim to satisfy your customers, I suggest being truthful. Since I wasn’t on your schedule for the day, an explanation your facility couldn’t handle the task would have sufficed. Having the work performed elsewhere would in no way void any warranty and you know it.To insinuate I was told your service department would be happy to schedule an appointment to have the cruise control diagnosed isn’t true. Shrugging the shoulders is a universal sign somebody just doesn’t know or care. I took it as an insult from somebody who just didn’t care about my concern.Tires get rotated every oil change. Check page 450 of the Owners Manual regarding maintenance. The fact both your service advisors stated Valley Ford DOES NOT rotate tires on oil change intervals indicates your service department isn’t providing the proper service as outlined by the manufacturers very own maintenance interval schedule.Instead of offering an apology, your reply comes across as you’re doing me some sort of favor. I think it’s important for any potential customer of Valley Ford of Yakima service department thinking about offering patronage to your establishment be aware they MAY NOT be receiving the proper service as outlined in their Ford Owner’s Manual.If you’d prefer, I can easily escalate this matter to Ford Service and Sales Representatives that cover the Inland Northwest.

Not our first time here. I stopped by to schedule an oil change appointment, they had an opening the same day, very accommodating, friendly yet professional. Definitely coming back. We service our 3 vehicles here.

Bought a used ecoboost F150 from valley, very happy with the purchase.. We got a better price than anything, dealer or private party, that we could find within a 100 mile radius. Employees were all polite and werent pushy whatsoever. I had a few warranty repairs made since the purchase and have had nothing but a very positive experience every time. I wouldnt hesitate to buy from valley again.

We took a 2005 van to them to have new keys made and they quoted me 60 dollars, the old keys were lost. After we got it down there the price went to 180 within the first hour, they told us the ecm was bad and it was going to cost me 900 dollars to replace the ecm. in our van

I am trying to call after hours to leave a voice mail for the Service Department to just schedule a routine Oil Change. Employee Cody, answers the phone call at 6:30pm, greeted me by my name and said.. How can I help you.... is something wrong with your vehicle? OMG. —- What great customer Service. I’m in the Market for a New Car.... gonna Stay Ford so I can keep seeing Cody and his great Service.

The communication between services is awsome! I will definitely buy a car there!

Thank you Torin and everyone at Valley Ford for always taking great care of my family and myself!! The service department is fast, friendly and accommodating!! You all are such a wonderful crew keep up the great work!!

I went for an oil changed and was SO impressed. The staff was friendly and fast, but what I liked the best is unlike other dealerships they didn’t try to up sell me. This is my new oil change fav.

Bought cars here for 30 years, good people to deal with.

They have been very helpful, without a lot of pressure.

Awesome service and willingness to stay late to accommodate my very long day. Love my new, gently used car. Huge thank you to Bobby Mac for staying up late for us!

Very polite and very knowledgeable in the service and parts department

Love my car from Valley Nisson! Rob Sylling was very patient and helpful finding me a car that fit my budget and needs. Everyone else involved in the process were also helpful. No pressure-sales--- very respectful and courteous.thank you!Patrick R.

Very pleasant experience with the staff. They are attentive and personable. I enjoy doing business with them.

The service manager, Cody, was amazing. He was extremely friendly and went out of his way to make my service experience easy and fast.

Only have experience with their service department but each and every time Ive used them they have gone above and beyond in helping me out and accommodating my needs...great service group.

Prompt courteous professional service! My pickup unexpectedly broke down and Valley Ford took care of it in record time. Thanks for the quick response!

Service: oil change. @ 1/2 hr in and out; free this time with rewards program. Detailed maintenance status/update. Who could ask for anything more!

Team is very professional and welcoming. They are able to assist with any need. Always friendly and provide good service.

I bought a Ford Escape 2017. I had a great experience with the team working at Ford. It took a really long time to get everything situated. I worked with Rudi who was very tuned into my needs. Making sure I always had water or tea or coffee. There are snacks as well when you get hungry. I looked at a couple of cars on the computer and took a couple out on a test drive. Rudi called me multiple times after my purchase to make sure everything was going great. I can only recommend this Ford dealership!

I went to valley Ford this morning. To have a drivers side lower door hinge installed I am very satisfied it took them no time to install it . Very fast service

Knowledgeable and prompt. Courteous, excellent customer communication! Great service!

It gives me great service when I buy parts

Great job on my truck! Fast work Fair price! Thanks guys!

Great service! Fast. A little difficult to get on the schedule in a short time frame. I have learned to plan ahead. These guys were part of the reason I bought a Pathfinder from the dealership in 2015!

This is the first new car Ive purchased from Valley Ford, although Ive purchased used in the past. Javier met me when I pulled onto the lot and helped me from start to finish in purchasing the car I wanted. My husband is looking forward to buying a truck from them in the future.

This is where we buy our work trucks. Great team of people.

Never go there again. Will use Pingrey instead.

Set up my appt and let them know I was going on a 2 week driving trip and needed everything checked over while getting my oil change. Went very smooth and I liked the interaction with the employeesame there. Signed up for their program also. Great experience!

You are all awesome! I love my Nissan Rogue. Since I bought it I have brought it in twice for service and it was immediate. Thank you!!!!

My boys and I went there to take a look at the new Ranger XLT crewcab for my wife and I didnt get hassled by the salesman.

They always make you feel at home and take exceptional care of you.

Awesome! Had to have My airbags replaced in truck. Good service.

Went to the parts department they had just what I needed they were able to help me

Really pushy salesperson. They didnt know anything about the vehicle and kept giving incorrect information.

An appointment was made quickly and the service people were friendly and knowledgeable.

Took care of my recall issue quickly

Another great experience at Valley Ford. Thank you Rubin, Dave and Will. From start to finish, excellent service!

The mrchanics were very accomodating since our car decided to act up while it was snowing. They let us keep our car there a couple extra days.

Went in for an oil change, customer service was great . I didnt have to waite long . I would definitely recommend to a friend.

Parts dept was great and fast service.

I was able to get the car in quickly. They called before completing work when there was unexpected issues.

I buy ALL my Rigs there! Sabrina and Dave work their tails off to get you the best deals! What more needs to be said!!

I am fine with your service and Rogue...good work!

What more can they do? Great Job Valley Ford Team!

Quick service and friendly service department.

There service department is the worst!! To start with back in March I took my 2003 Expedition in to have the AC and the Trany serviced. Keep in mind we havnt had the vehicle even a year! but the AC went out so. Take it in, go pick it up and it is worse then when i dropped it off but busy life, and partially lazy i didnt take it back. So driving over the pass the Transmission started down shifting HARD!! the first time i wasnt expecting it and almost lost control!I have to go back over the pass this weekend and thought i would have it double checked, i was quoted 3-400.00 to have it looked at! but they said if something they did then there would be no charge.When i picked it up they told me nothing was wrong but all of a sudden the AC is working wonderfully again!! and transmission was a little better (not slipping to 5 grand anymore). The guy at the front desk told me they had there BEST transmission technician drive and look at it. checks out fine! They did not charge me for this visit.2 days later! take it in for routine oil change at Oil Can Henrys (5 stars) and guess what! it is 2 quarts low on Transmission Fluid! it didnt even show up on the dipstick!!So not real impressed!!As a side note: we were told at the 2nd visit that any used vehicles that they keep are gone through with a fine tooth comb but then why did our AC need recharged after the first summer.I WILL NEVER GO BACK TO THAT DEALERSHIP!

Very quick service..nice waiting room!

Loving our new 2015 Ford F-150 Sport!! ☺️

Cost more then we were quoted but it was done right.

Great Nissan experience - helpful staff and fast service! Thank you Valley Nissan.

Friendly, caring and knowledgeable sales professionals.

Quality & fast service, with friendly staff. :)

Awesome

Was told if we werent buying today we could not test drive. Looks like we are buying a chevy.

The parts department is the best.

Not the most honest dealership, didnt disclose all issues about new car and have had to go back 5 times and issue still isnt resolved, Mr.Spaulding should lose Nissan dealership

What an awesome dealership.

The service department jumped to conclusions without opening the hood. Causing my vehicle to take longer to fix because they were wrong.

On time, job done, free Carwash ticket. What more can you ask?

Nice people to work with.

Parts department was awsome

Sales representative was not friendly and told me that if I was not buying today I wasnt aloud to test drive. Going to Pingrey Ford or buying a Chevy now.

Very helpful.