Have been going to this location for years under different names. I appreciate that they work to keep me safe but I had a huge work estimate from a different local shop and this place reassured me it was not necessary yet, and that I could save my hard-earned money for another day. Im all about an honest mechanic shop! Their inspections are thorough and Brian at the front desk is friendly and considerate. I appreciate their work!
I have been bringing my car to Chapel Hill tire for five years and I have never been disappointed with their service. They are considerate and assist me with all my car maintenance. They do all my oil changes and tire rotations. Their prices are reasonable and service is quick when you have an appointment.
My 16yo daughter had some issues with her car while I was at work so I called this location and asked if she could bring it by. They conducted a thorough check of the vehicle. Of course the vehicle didnt replicate the original issue, but I had them replace something that was unrelated to the original concern. They maintained constant communication with me via text and when I called they were attentive and efficient. I was able to pay the bill online. They even texted me a comprehensive inspection report. I am very satisfied with the visit.
I have a 20 year old conversion van which needs brake service. I sent my car to this shop because another shop told me that this shop can work on big vehicles. I found this shop did examination very throughly and presented findings to customer in a direct way. It gave customer candid opinions and did repair job carefully. It managed all transactions electronically and sent text messages while the vehicle was being repaired. It did not push customer for unnecessary work and even reduced the charge when an item was found not to be replaced. Anyway, I was very happy with this shop’s service and would trust it for my future needs for car services. By the way, workers here are very friendly. The shop gave me a free ride home when my car needed long hours to work on. I found that the guy driving me home was actually the manager for this shop!
I absolutely love this place I’ve been a customer since Gaston Garage I know it’s different now but I’ve never had a issue what I came for has always been repaired no problems. Everyone is nice and courteous, and honest they are concerned about your concerns and they get the job done… 5 stars isn’t enough for them thank you guys …
This business is the best! They will always have availability even for our crazy busy schedules in this house. They are honest about costs and upfront about what repairs are urgent and which ones can be done in steps to align with your budget. We have three cars (with our teenage driver) and all three cars only go here for service!!! Brian and Drew are amazing at explaining everything and we love the text updates with information about our vehicles. They even stayed past closing time recently to accommodate me to ensure I had my vehicle back the same day because my schedule was so full for the week with work. 100% recommend them!
I was very pleased with the communication from setting up the appointment through return of my car to my place of work. I received thorough information about the work including pictures of the problems. I will definitely use Chapel Hill Tire again.
I would highly recommend Chapel Hill Tire. I just needed one tire to replace a recent blowout. The staff were friendly, professional and helpful. I worked with Dru. Although they did not have the tire I selected at the Apex location, they had one delivered from their Raleigh location that afternoon. They beat the lowest price for the tire that I found online and kept me posted with several emails throughout the day. They also discovered a nail in my spare and removed it. Since the nail had not penetrated the tread, there was no charge. They finished the job on schedule and I was very pleased with the result. I will be going back for future tire needs.
What a professional place. They were so accommodating they offered me there computer charger and let me use their office for a work zoom call while I waited. Above and beyond customer service
I usually go to the Ford dealer in Fuquay but I’m leaving for vacation on Monday and they were scheduling TWO WEEKS out. I tried Crossroads at Apex and they don’t even open until 9 AM! So I called Gastins Garage where I used to go and it’s now Chapel Hill Tire. They got me in about two hours later. They were very thorough and reasonably priced. Now that I know I don’t have to use a Ford dealer to maintain my warranty, I think I will return here again.
Made the appointment for NC vehicle inspection. Service was quick and thorough. I was pleasantly surprised when they could process our service early.
Chapel Hill Tire is great. I’ve been using them for years and through several name changes, and they have continued to raise their game. Many of the staff have persisted through the name changes, which is great. I always get great service and communication from them.
I am very happy Chapel Hill Tire is now in Apex, 15 minutes away from me in Holly Springs. I drove past several other repair facilities to get there because I appreciate the quality work they do and I value the impeccable customer service provided (at all their locations). When I walked in, I instantly could tell I was at Chapel Hill Tire.
The team here is wonderful! Brian is very detail oriented and his attention to customer service is refreshingly genuine. We have all 3 of our cars taken care of with this team and have never left unsatisfied. Its so nice to have reliable and trustworthy car care in the heart of Apex. Highly recommend and support this local business.
Super helpful. I had an unusual repair where I brought the part to them and they installed it no problem.
I was stuck in the food Lion parking lot near Chapel Hill Tire with a car that wouldn’t start even after multiple attempts at jumping it. When I called to let them know, they offered to walk down themselves, jump it and bring it back to the shop saving me significant expense from having to get it towed. This was above and beyond what was needed. Super thankful for their generosity and willingness to help me when I’m in a a bind. My whole family has been trusting these folks with our cars for years now. Great service!
The service managers at CHT in Apex, Brian and Stephen, were professional, courteous and answered my questions. I am very satisfied with the work preformed on my KIA and plan to return for future auto service needs.
Very nice folks, but... Told me it would take about an hour for two new tires (no rotation). I wanted to try to limit time away from work aince they close at 4pm, so I scheduled at lunch. Arrived at my appointment time. Almost 45 minutes later my vehicle was pulled in. Another almost 1 hour and I finally left, so nearly two hours for two tires.If you have the time or flexibility to wait, the tire prices seem pretty good. But like most places, if you want lifetime balancing and free flat repair, etc, you have to pay an additional charge. I was ready to leave so I didnt ask more details as I thought he told me all that came with the purchase when we talked on the phone.Update: Thanks to Chapel Hill Tire for reaching out and making a less than great better. And as I started the original review, I will say again...very nice folks.
They were friendly and nice priced and my car was ready when promised I look forward to doing business with them again in the future.
I had a slow leak in a tire. I am also in search for a new mechanic shop. I have seen this place when I go to the grocery store nearby. I saw many positive reviews. I decided to try it. They were helpful and very efficient. If they continue to be honest and efficient, they will have a new happy customer.
Chapel Hill Tire does great work with fantastic service. I love their text messaging and pay online feature. They called and left voicemails to keep me informed every step of the way. I was Ben able to pickup after hours. With my busy schedule, they are the perfect shop to get my vehicles serviced when it works for me.
Great service!! The best part they came and picked up my car from my work place and then dropped it back off when the service was done!! I will definitely be returning here for my future car servicing needs.
Did State inspection, they were prompt, courteous and professional . Will be returning.
Work done professionally at a reasonable cost. Great customer service
My tire literally fell off as I was driving. It happened to be right in front of this tire place. I didn’t even think to go in but these 2 guys from Chapel Hill tire -Apex came out to see if I needed help. They were AWESOME. They took care of everything and even offered to deliver my car back to me free of charge. I got my car back like 3 hrs later. I’ve already decided to get my 4 new tires from them in the upcoming week. I highly recommend them they were reasonably priced as well.
I made an appointment at a well known chain tire place, and they called me this morning to tell me they couldnt honor my appointment. I had run over a nail, and desperately needed my tire repaired on my way out of town, because my father just passed and I had to travel several states over to settle his affairs and lay him to rest. We came to Chapel Hire Tire on a whim and they did an excellent job ensuring all of my tires were safe and filled to standard before my trip. They patched my tire in a reasonable amount of time, as well. What prompted me to leave this review is the compassion I was shown. My husband explained our situation and that time was of the essence. These wonderful gentleman took care of my slow leak and then waived the fees. They sent me on my way at no charge. It wasnt an expensive repair, to be honest, but having someone do that for me in the middle of my grief meant more to me than anything. I had a million different things on my mind and expenses coming at me left and right, and what the guys at Chapel Hill Tire did for me was a bright spot on one of the darkest days. Thank you all for your empathy and compassion. We will now be return customers for all of our tire needs.
Brian was my contact. He was kind personable and knowledgeable. He made me aware of possible problems and with my permission had them addressed. A successful morning. I am grateful.
I appreciated their honestly about what I did and didn’t need for my vehicle.
Very friendly and professional and willing to work with me on keeping our cars in tip top shape
Same quality service that was provided by Gastons, the original owner. They still have car record and most of the staff are the same. Used them last week and was very satisfied. Love having a local garage that I can walk to. Would recommend.
I have used this shop a few times and each time they did the work well and on time. Highly recommend.
Courteous and respectful. Not prone to pile on discretionary maintenance. Will return.
It was my first visit to the new Apex, NC location. The team was friendly, knowledgeable, and thorough. I recieved text updates which helped me to feel in the loop on my cars progress. I also very much appreciated the email with details on potential critical issues as well as things to keep an eye on and not forget about moving forward. I plan on revisiting soon to handle some of the future concerns. Looking forward to good experiences continuing with the Vineyard Station crew.
I am thrilled with the service and professionalism of CHT since starting to use them a few months ago for both my Honda CRV and 2007 Mercedes 350. Yesterday I called them about a flat tire, expecting the usual hassle of dealing with AAA, possibly getting towed in etc. Instead, they went the extra mile (literally), came out to my house 20 minutes away, and took care of everything, even an unexpected rusted bolt problem getting the tire off. Hats off!
Ive had problems with my car since I got it and the team at chapel hill tire have been nothing but helpful with me and understanding of my circumstances Ive had with the vehicle
Work finished on timen…Competitive Pricing and Professional Service
I had a good experience at Chapel Hill Tire and Auto. The staff was courteous and responsive. They handled my vehicle with expertise and professionalism. I recommend this establishment whole heartedly.
Great service! Went in for a leaking tire - turned out to be from a leak on the side of the tire not from a nail. I was pleased when they took the extra time and work to fix the leak and not say you need a new tire.They also did a very comprehensive check of filters, fluids, battery, etc. When they gave me the results, they were 100% correct. They pointed out that everything was fine except the power steering fluid was looking pretty old. Im not used to that! Ive tried several other mechanics (including a well-respected national car care company) that have always come up with something extra that should be fixed at a significant cost.To conclude, everything I saw and heard during my visit impressed on me that CHT Apex is a very honest and professional shop!
We needed pretty immediate service on our food trailer, and Chapel Hill Tires was amazing! They took us right away and were VERY helpful from the start. Very professional and theyll go out of their way to offer whatever options they can to get you back on the road safely and as quickly as possible! We will be bringing our vehicles back here every time!
Great service all the way through from when the initial ticket is written, updates provided and final checkout. I really like the Online Inspection Report and online payment.Finally, the crew at Chapel Hill Tire are polite, thoughtful and extremely customer oriented.
I recently moved here From Florida where I had a Mechanic for Over 20yrs. I am a Women & have others try to take advantage of that Luckily I am Very Knowledgeable. I have Used them a few Times & Im Very Impressed Just Yesterday They had My Car All day for a electric issue with inside light They couldnt find anything wrong except Me not realizing a fixture common in Dodge. Mike showed me the issue & Did not charge Me Anything !!!! Who does That !?! I Highly recommend 🙂
Best auto shop in town. Everyone is super friendly and gives a high quality thorough evaluation. The quality of the work is also fantastic. My only complaint is that the wait tends to be longer than they say due to the amount of business they get. But the quality of the business is worth the wait.
Courteous and quick. Had hitch installed. It was quite a bit more expensive than other places like uhaul but they were able to do it in shorter notice. Used a coupon that helped with the cost some. Not sure about comparative costs for other services.
Very Professional. Brian was very thorough with everything. I like that they send a report detailing what they are doing, and recommendations for future work. I will definitely be using again.
Brian was very courteous and professional the entire time. I was able to get my rim fixed and tire mounted in no time.
As a repeat customer they have always taken great care of me and are very fast and professional! Would recommend 10/10!! I will continue to do my business here every time.
I brought my Jeep in for a hitch installation. It’s a lengthy service they got me out 10 minutes early. The staff was so friendly and professional. My vehicle required some bumper trimming which made me nervous about the appearance. But you can’t tell at all. They did a fantastic job.
These guys are awesome put bulbs in my Lexus at good timing and let me know I had a nail in my tire and needed tires before I left they checked all air pressure in all tires without me asking they where very concern about my car other shops probably wouldnt have done that would have let me drove off these guys are my #1 to go to shop thanks guys for all the great work you do I greatly appreciate you all
Upper Radiator Hose Radiator Repair; Brake Fluid Flush; Power Steering Flush
Quality care. Great, friendly service. The team follows up well. They even do pick up and delivery! Have trusted them with my car for years.
Cannot recommend this business enough. Very professional and efficient.
Great people, great service. Very satisfied.
With i recently purchased used vehicle, I ask for all fluids to be inspected/changed. They could have said “all are in need”, they informed me all fluids look good. Extremely honest. I will get my vehicle serviced here until I move from the area. I would give seven stars if I could
I’ve been going to Chapel Hill Tire in Chapel Hill for years and years now, but it was my first time using their Apex location—and their contactless pickup/dropoff service to get my car inspected. The whole experience was excellent, exactly what I expect from Chapel Hill Tire. They called ahead of time to work out how I would get them the keys. They called when they took my car and kept me posted with texts and calls, if needed. They were quick and professional. I highly recommend them! They’ve got a lifelong customer in me.
My heat wasn’t working. They quickly found the problem, advised on repair estimate and completed the work timely. They also picked up and returned my vehicle without charging to do so. I will use them again and strongly recommend them
Very professional and did great work!
I had a good experience at Chapel Hill tire, but their prices were a little too high for me. They were definitely professional and always kept me updated about my car which made me feel safe.
Great service, quick and proficient employees. I have had my cars serviced with Chapel Hill Tire since I discovered them last year and glad they opened up the Apex location since it is so much closer to me. I highly recommend Chapel Hill Tire
Repairs were completed in a timely manner. Vehicle ready as promised.Problem with CVjoints appears to be corrected.Cost of repairs were at the high end of the various online repair estimators.This shop has done excellent work in the past however their current price for labor and parts seemed excessive.
I am currently sitting in the waiting room getting my car serviced and cannot recommend Auto Remedy more! They went through a safety inspections test and figured out a sound issue that I have been having for the past year or so. I am so impressed by the friendliness of the staff and the cleanliness of the facility. Would 100% recommend this place to anyone!
I was very pleased with the service I received! Everyone was very nice and helpful! I will definitely be using them for all of my car’s needs.
Though the cost was more than I anticipated, they provided Fast, friendly, and efficient service.I especially liked that they picked up my vehicle from my home and returned it after the work was done.
Sent someone here to get a tire plugged.$27.00 is to much to plug one tire,,no matter how official you want it to sound with your hollow explanation
They did a great job and have outstanding customer service!
This group seriously is the best. I’ve been working with them on a major issue with my truck since early last year and they havent failed me one step of the way. Very knowledgeable, very fair prices and easy to work with. Any vehicle issues you have - do yourself a favor and bring it here!!!
I never leave reviews but I finally found a car repair place I trust! Their new pickup/return service is a bonus.
First time using Auto Remedy since it was Gaston Garage. Took my car in for routine oil change. Called first, they got me in 5 mins later. All went well. Would recommend at least for oil changes, havent used them or anything major.
They were professional, friendly, and their price for an oil change is one of the lowest around.
Great customer service. Quick turn around.
Website lets you calculate total price beforehand
NC State license renewal inspection
Excellent service, very fair rates and qualified technicians. Extremely happy and satisfied with my experience today. Highly recommend. These folks are very courteous and concerned about their clients. All pricing up front - No Surprises.
Have been visiting this place since it opened. Great service. Nothing against local dealership, but these guys are less expensive, easier to get an appointment and better value. Plus I like doing business with local businesses.
We were quoted one price and when the car was ready the bill was $155 more than the quoted price. We were told it would be ready the next day. However it was 2 days later than originally told. They are not honest at all or professional with customers. I will never use there service again nor would I recommend their business.UPDATE **After posting this review, Tommy (person who gave quote and ordered parts called me about my post). I gave an honest objective view of my experience and am extremely in disbelief that someone would call me regarding my review. It must be a guilty conscience. I hope my review prevents someone else from having negative experience.
Been a long time since Ive been to an independent garage since my cars have been under warranty for a while but recently took a car into Gastons for some repair work and was surprised how modernized things have become. Making an appointment over the phone was simple and when I went in a few days later the guy in the front office was expecting me and remembered the conversation. Everything was very professional, by the book, and their system sent my phone texts to keep me up-to-date on when my car will be ready. When I left they gave me a detailed assessment of things I might want to address with the car. These guys in the front office were kind of like the service advisers in the dealerships and they are very professional but I do miss the old days when you talked one on one with the mechanic, even if the mechanic didnt have the best people skills. Nevertheless, Ill definitely be back next time I need something.
Highly recommend going here for all of your car needs. Staff was very helpful with questions, and explaining everything! My car is in great condition now and have had no issues since taking it to Auto Remedy!
I can’t begin to explain how great my experience was here. I was greeted in a kind professional manner, quoted a fraction of the price I was quoted at the dealership and they stuck to their quote even though it became a tougher job than anticipated (labor intensive). I will be using Gastons Garage for any non warranty issues that may occur from now own. Thank you to the entire staff. You truly set the bar for not only all other independent shops but for dealership shops as well.
While their name has changed over the years, this has been my go-to garage for a decade now. I trust them and so should you.
Another great experience at Gastons Garage! Highly Recommend! Dylan is a Master Service Expert, always has a thorough approach for restoring your vehicle to reliable operation. Dylan is a true professional with in-depth knowledge and expertise to service your vehicle. Dylan runs an outstanding business, has great relations with his crew and is genuinely personable with his clients. If you want your family to be safe, your business transportation needs to be worry-free, and your vehicle to be as reliable as it always was Go See Dylan!
I am new to the area and had been searching for a referral mechanic. One of my coworkers referred me to you and I must admit and I very impressed with your customer service. The gentleman that waited on after my oil change was very personable and pleasant. I like honesty in service provider and I believe I have found the place I can depend and trust to service my vehicle. Thank you!
Best place to get your vehicle worked on. They’re honest and won’t rip you off. That’s all I ever want from a mechanic and this shop delivers. Highly recommend.
Nice professional staff
Great service and great deal for oil change! $20 for oil change with online coupon. If you sign up for rewards it is $10 off your next service too! Very quick and friendly staff as well!
I love these guts. They are always polite. They contact me before doing any work on my truck and send puctures of the problem areas. Their work is top notch. I trust them with my vehicle.
Been using these guys for several years now for all our cars. I love the fact I can ALWAYS trust they are not going to try and overcharge me or find things that dont really need fixing. Highly recommend to all my friends and family!
An amazingly knowledgeable & friendly staff and very reasonable pricing. When other establishments screw your vehicle up, they can take care of it! If they cant get to your repairs immediately its because they are that good, everyone who goes here knows it & they are more than worth it. I cant give enough praise to Gastons. Kudos to everyone who works here!
This shop is the most amazing high Tech shop I have ever seen. They actually sent me pictures of the problems that my car had that I didnt realize that the other shop that Ive been using did not even tell me about this shopping told me about them gave me a realistic and even sent me photos and videos to document my problems what transparency. I am so impressed. Customer for life!
I have always been impressed with Gastons Garage service, professionalism, knowledge, and care for my vehicles over the years. They have always treated my vehicles as if they were their own personal car and have advised me in a very thoughtful manner. I would always recommend them highly.
The staff there is excellent. They work with you to get your car fixed in a reasonable timeframe. I have been going there for 3-4 years and are very happy with there service.
Asked for a standard oil change, they did so & included a report with maintenance recommendations from the mechs. No extra fees. A little slow though taking a hour on a very slow day
Ive got 2 motorcycles. I have taken them both there for inspections. One time, I just stopped in and they were more than accommodating. The next time I called ahead and the lady that answered, Kim was very hospitable. She asked Jimmy for good times to come by and he said to come after 1pm. When I got there, again they were very accommodating. They were expecting me and got me done and out extremely fast even though they were very busy. They do some maintenance on motorcycles as well, so Ill definitely be back!! Thanks, Gastons!!
In all my years having work done on my many vehicles, I have never encoiuntered the care and great customer service that I did when I went to Gastons Garage. The tech who worked on my vehicle explained and showed me everything that needed to be done before hand and then what was done after the fact up close and personal. Never thought I would see this out of a mechanic and their pricing is very competitive on top of all that. You want a completely different and refreshing experience whether you need repairs or just regular maintenance then I would stronly recommend you go to Gastons Garage in Apex.
I have been taking all three of my family cars to Gastons since they opened the doors. The staff are courteous and friendly. They are knowledgable, honest, fair and willing to do the little extras for their loyal customers. Bill, Eddie and the rest are top shelf professionals. I would recommend their service without reservation. Five stars and two thumbs up!!
Gaston has serviced my vehicles for years and is a very trustworthy mechanic. He is a good man and you can trust his staff.He sells cars on the side as well and you can trust them. I only buy cars from him now and only have him service my cars.Free tire rotations for the life of the tire if you buy them from there.Free wifi in the waiting room, clean bathrooms and a comfortable place to sit and wait on your car.Within a shopping plaza with grocery store and places to eat to pass the time while waiting for your vehicle. They will call you when it is done.
Gastons always provides great service. I recently went there to have tires replaced on my sons car. Even though there are lots of tire places around, I always take my vehicles to Gastons. They dont tack on charges at the end. You know what youre getting up front. Price was certainly comparable to the discount places, but the service is much more personal. Highly recommend them!
Went by Gastons on Labor Day. He was closed but doing some work outside. At my request, he came out with a specialized screw driver to do a quick adjustment... on my bike!!What fantastic, hometown helpful service!Thanks Gaston!!!
Gaston’s Garage was very affordable. Got an oil change and tire rotation for around $40. Amanda was awesome and gave great service and was knowledgable about other services to consider for my vehicle in the future.
We have used Gastons for a number of years. They have always been able to fix any problem with our Chrysler van and have been extremely honest and straight forward. In the times where we have taken our vehicles elsewhere, we have brought back the vehicle to Gastons where they fixed what others did not/could not. I have great confidence in them and have always been treated with the utmost courtesy.We will continue to use Gastons for all of our automotive repair needs.
Gastons Garage has performed all the recommended services on my Toyota 4Runner for over 200,000 miles. The service has been excellent and reasonably priced. I would recommend without hesitation.