By far greatest auto repair shop I have been to. Matt was very informative from the start. Scheduled appt and keep me informed throughout the repair. They provided recommendations and a price quote however while they were working on the initial repair they discovered an easier and cost friendly fix. I was very pleased with their service and vehicle was even cleaned up prior to me picking up.
Peak performed a post-purchase inspection and they were honest about what needed to be done. Another repair shop told me I needed several expensive repairs and I wanted another opinion and Im glad I went to Peak. I told Matt at Peak they now have a customer for life.
First time taking my E90 Bimmer. Needed 75000 mile service and had a small leak around valve cover. John contacted me, let me know what the technician discovered and went over in detail the cost and repair time. John is extremely professional and knowledgeable. Price was reasonable, service was done properly. They are thorough and quick to diagnose issues. I will always take my Bimmer there. Great business!
These guys are the absolute best. So far we have brought 4 of our German cars in and their service were always exceptional, friendly and on time. Prices are reasonable as well (especially their 50 point inspection).Love Matts attention to detail in explaining everything thats going on. I appreciate his honest recommendations on what needs to be done vs what doesnt need to be done (my brakes needed to be serviced and I thought I needed all four wheels done, but my front brakes still had a good amount of life left, so he recommended only to replace the rear brakes).They worked very hard on my dads Mercedes GL timing chain (not easy) and DPF filter. Matt did A LOT of calling around to bring in an accurate estimated quote as well as to source the difficult to find DPF for my dads model. I dont know the technicians name, but kudos to him/her for taking on the difficult job.Also love that they wash your car if they have the time! Could keep going on about their exceptional service and expertise, but the bottom line is THESE GUYS ARE THE BEST!!
Prompt and very knowledgeable Service. Would recommend to anybody looking to have a Professional care for your Vehicles.
I took my E70 X5 there for two reasons. 1) My trusted shop in Raleigh for 5 yrs - West German Garage wasnt picking up phone 2) I want some one near my place who works when I bring in my parts.I asked for Oil Change, Full Brake fluid flush and renew, Front rotor change. Although, they did all of it, very straight forward job. Not sure if they fully drained the brake fluid as I have given them a Gallon and almost all of it returned back. I think they just did a top up, bleed and reset the brake service light.Another thing I am very very disappointed at is .. I requested John (Front office, who I interreacted with), to check the underside, from Transfer case to Front Drive shaft, as I know the drive shaft teeth are giving away (206 K Miles) and on hard acceleration, its knockings off, hard metal stumbling sound, with some smoke out of it. It may also be the plastic gear inside the actuator motor.They just given me a very very wrong diagnostics. John said, on hard acceleration, your engine is knockings very bad and there is big smoke from exhaust. Come on guys, any BMW technician will know the diff between Engine knocking and and metal clucking . rumbling from TC area. Whether its TC chain, Actuator motor or Front Drive shaft teeth slipping (which is very very common on E70 X5). And John, wasnt even engaging in discussing this diagnosis. He advised me to better look for a another vehicle.Hmmmm.. so for me Peak auto is out of question now.where and how, some of us BMW enthusiast keep the our aging BUT solid vehicle in shape. May be work by ourselves.
So Im sitting down and reviewing the quotation for service from our last trip to the local Mercedes dealership. The final straw was pulling out from a scheduled service only to have the check engine light come on. A return trip and $160.00 later, we received an estimate to replace the thermostat at roughly $700.00. This seemed excessive. After doing some research on this service and local shops that work on Mercedes, we came across Peak Auto. They responded quickly to an online quote request and had excellent reviews. We scheduled our service and they had us in and up and running for much less then the dealers estimate. After taking a look at our car, nearing the 11 year old mark, they provided pricing on additional needs. All estimates were much less then the dealer had quoted and in fact many of the things the dealer quoted were not necessary. Honest service at fair prices.We are sold on Peak and highly recommend giving them a try.
Very honest and great service. Highly recommend.
Peak Auto is a great company. Have been here several times over the years and always get reliable, friendly, technically professional service and repairs. Just had my rotors/pads replaced on my Audi for 30% less than the dealer quoted.
AC was out, so we took it in- they were very timely with the repair. Picked it up on a Friday, and by Sunday, the AC wasnt working again! I called first thing Monday morning, they said to bring it in. Picked it up Tuesday- all fixed! I appreciated the service because it could have been a nightmare. As much as I would have liked to have had it fixed the first time, they made it right, and thats what matters. I definitely recommend.
We purchased a Lexus LS 460L from a family member. The car was in need of major fluid services. I filled out a request and Matt had a quote to me the next day. I cross referenced the existing service info and asked for a requote and booked the appointment. They were communicative throughout the process and let me know of a slight change in price so there were no surprises. I will continue to use Peak for my other vehicles after the factory warranty drops off.
By far the best. Service way better than the dealerships around here. Great staff, accurate with their work and always on time. Thank you and keep up the great work!!!
First time using Peak Auto. Was referred to them by a coworker for some regular maintenance work for my wifes Mercedes Benz C-Class. Very happy with the experience. They were able to get me in for service pretty quick and were finished well before the time they promised. Pricing is extremely competitive, especially when compared to the dealer prices. On top of that, it appeared they washed my car after it was finished. Theyve definitely earned me as a lifetime customer so long as Im still living in the area.
Im so thrilled that I discovered Peak Auto!!! Daran and crew did a wonderful job on my 09 Mini. Service was timely and I couldnt be happier! I have never needed to use the waiting room; however, it looks comfortable with plenty of magazines and books. There are snacks and beverages available, too! This past summer my car needed a new clutch and oil repairs --their quote was very fair and the work done was quality and completed in a timely manner. They gave me a loaner, too! Thank you, Peak!
Honest and knowledgeable . Every time Ive taken my car here, they have fixed it right the first time. I would not got anywhere else.
Really nice people - very thorough in their inspection (new car to us) and very detailed in reporting back what was needed, and ranked based on importance and safety. Had some tires and wheels delivered to their location and they installed for me - ensured alignment was solid. Very good experience at a fair price. Car - Subaru Outback 10.
Friendly and professional staff. Inspected and changed oil in good time. Am new to area so it was important for me to find a reliable, good, and competitively priced business. I will be taking my van here from now on. Very pleased with service. Covid safe environment.
PeakAuto is the best shop I’ve ever taken our vehicles too and one of the best businesses I have ever dealt with. I’ve been bringing my family’s vehicles to PeakAuto for years and have never had anything but a great experience. Matt is always transparent, very honest about the work I need done and goes out of his way to explain what needs to be done and why. I have never felt like I was being sold parts or services I didn’t need. I’m sorry I don’t know the names of the mechanics but they always do great work, thank you. I’ve never had to take a vehicle back for something they worked on because it is always done right the first time. If you need work done on your vehicle and are looking for a place that is honest, does great work, is considerate of your time and has very reasonable prices, you should definitely give PeakAuto a call. Thank you for consistently being a great value and exceeding all expectations of a good repair shop.
Clear communicators. Listened to my concerns. I will definitely go back to this shop.
I really appreciated Matts openness and honest answers on the repair needed for our BMW 5 series. He took time to explain it and even printed photos to show what and where the repair was needed.Great experience!!! Expensive repair but I would recommend this company. They are an approved BMW facility so well worth the second opinion and cost value apposed to the dealership.
I have been at this place twice and was impressed on both occasions by their professionalism and problem solving abilities. They did a great job on my Subaru. I am also very content on the CV-19 handling of this place - it is limited to 1 customer only in their office and everything looked clean. 10/10 recommend.
Ive done repairs with Peak Auto in the past and they have done a good job. They provide nice perks such as loaner car and comfy waiting area with snacks when it was open. Not certain if their practices has changed recently. On my most recent visit I was charged for diagnostics, which Ive never been charged before. Their website still state free estimate, but Im guessing thats considered different than a diagnostic. If that is the case its misleading and the website needs to be updated.Response: disappointing reply from Daren explaining their intentionally misleading marketing tactics.
Very honest and professional shop. They do BMW dealership quality service at a better rate and without trying to up sell you on unnecessary items. They are very open and honest about needed versus recommended repairs and the cost of the repairs are always communicated clearly via a email or hard copy estimate before they begin any work..Would recommend them to anyone looking for work on their BMW new or old.
This was my first time using Peak Auto, after my previous preferred auto service company closed its doors. After calling another local (non dealership) shop for price quotes, and also based on my experience both here in Apex/Cary and in other parts of the state, Peak Autos prices are very competitive. Both people that I talked to were receptive and kind. I was also able to do the whole process over the phone and using their overnight drop box. Thats not something that I normally like, but given Covid it was nice to do. Lastly, to a pleasant surprise, I received a follow up email listing everything that was done, the price paid, vehicle mileage, etc. but also containing a link to My Garage -- a digital record book for all your vehicles that they service.
Daran, Mat, and service team: Thanks for your great service and care AND attention to detail! Year after year I bring in my two 18 and 25 year old vehicles (a little embarrased)
Its always a pleasure working with the people at Peak Auto. They are very knowledgeable, thorough in explaining the issues and solutions but never pushy about a repair unless if its absolutely critical. They are more than willing to work with us in terms of cost and if they can help us out by offering discounts. I had been using their services for more than 3 years now and never had an unpleasant moment. The icing on the cake is the option to get a loaner car when your vehicle is in the shop and getting a free car wash with every service. Probably not a big deal but definitely adds to the experience. Highly recommend Peak Auto.
I had to drop off my 2003 Honda EX V6 ... because of an A/C issue. Peak Auto tested the compressor and condenser.... both are working well. Yet, they found a leak in one of my hoses by applying dye. So glad for simple solutions. Back on the road again. Not sure why my BMW showed up as the image but Peak Auto provides maintenance on it also.
Daran and his team at Peak Auto communicate well, explain what work must be done (and what work can wait), help me plan for future maintenance, and price fairly. The after hours drop works great for my busy schedule too. This level of care and quality is worth the 40 minute drive for us.
Peak Auto did diagnostics on my Z4. They were very professional. Ill definitely use them again.
Quick, excellent customer communication, affordable, and honest. What more could you want from an auto shop? Was lucky to find this hidden gem after many auto shops closed during quarantine. Will be gladly coming back for any further complications with my car.Thank you!
Best in class parts, customer service and support, couldnt have asked for more. Uses OEM parts at competitive price. Highly recommended for German & Luxury Cars. Amazing Staff.
Excellent experience. Fast in and out. Easy loaner process. Clear communication. Saved >$200 (~20%) relative to what dealer was going to charge for same service.
This seems like a pretty legit place that values their customers to keep them coming back for car repairs and service.Only bad reviews i see about this place are over petty stuff like fixing a light bulb and not making an appointment for an oil change when the guys here are too busy handling serious problems that other customers need for major car repairs.This is an A+ in my book and sounds like a legit shop thats willing to do any repair work and create returning customers instead of trying to rip people off.
We had both of our cars inspected at Peak Auto and they did a fantastic job of working with our needs and concerns about COVID-19. I highly recommend the Latex-Glove-Service they offer.
Thank you so much for your service and all the recommended repairs I should do . With an older car its nice to know before hand if things should be replaced. And no hard sell. Thank you all.Stay safe.
I’m new to the area and I was referred to Peak Auto by neighbors. Made me feel like family and finished on time with no surprises. Highly recommend!
There is no better place to take your European car other than the super expensive dealership. They do a BMW alignment with the weights in the car like a dealership would. My better half is super picky about our vehicles and would not just take them anywhere! The staff is super friendly, honest, and it has a super clean waiting area. Need a loaner? They got em! If your new to the area I have lived here almost 8 years they have a great reputation! They were referred to us. I had a major problem with my BMW. They got me into a loaner and the car was fixed in under 48 hours. Seriously, they are the best! Thanks gentleman! You guys rock!
I had an Intermediate Service done on my Porsche at Peak Auto after being dissatisfied with the way I was treated at the dealership. These guys not only did a great job at a reasonable price, they took great care of my car as if they were the owners. If you want professional service at a reasonable price with prompt courteous service, these are the guys to turn to and trust your car with.
Great job! Had ac problem. Took it to Hendrick dodge and paid 100+ for problem determination. They said the compressor was bad. About $1550 repair. Said no thanks. Took truck to peak auto. After an hour of problem determination they found the issue and resolved quickly. $300 is much better than $1500. And dodge took all day. Peak just a few hours. Peak is the way to go! Peak will be my first choice from now on!! Thank you
Great service! Had an issue that they fixed for me, after which I had a vibration noise occurring. I called thenM and they immediately took care of it without charging or pushing back.Thanks to Peak Auto for all they do!
Peak Auto did an excellent job looking over a used car I wanted to buy. The $75 was well spent because it saved me hundreds while negotiating price with the dealer when I showed him the list of things that need work, replacement, or upgrades from the list that Peak Auto gave me.
I recently noticed a grinding noise on one of my vehicles tires when I would turn. I thought I needed new brakes so I shopped around for pricing. I found that Peak Auto had excellent reviews so I called them. They made me an appointment and gave me an estimate over the phone. When I dropped off my car they had a loan vehicle waiting for me. Once the diagnostic was done I was told that my car didn’t need brakes and that it was a simple $60 fix. I am so thankful to have found an honest shop that takes pride in their work. Being a female it can get worrisome if you are being taken advantage of when it comes to vehicular maintenance. The owner Daran was extremely polite and explained everything in perfect detail to me. I recommend his shop and will use their services in the future!
Pretty new to the area and was looking for a local mechanic for my 2000 BMW. I brought my car as my fan belt broke. The did fixed the issue but also provided more diagnostics for other findings. Even though they spoke of the issues there was no pressure to get them fix. The waiting area is clean and provide amenities similar to the large dealerships. Peak Auto also provide loaner vehicles for use if you do not want to sit and wait. Not brand new cars but older BMWs (at least the ones they provided me) that runs and gets me to where I need to be at no charge which is what I cared for the most. Just need to return with gas used. A nice and convenient offering in my opinion.The mechanics here a re very friendly and knowledgeable. They are pretty quick in diagnostics and turning around the service. If you are looking for a no BS quality shop, I would recommend to give them a try.
I finally found a quality place for my 335i. Was ready when promised and was a few dollars less than what was discussed. I definitely found my go to shop!
The mechanics here are better than others I’ve had in the past. My husband trusts them with his Porsche and BMW and asked me to switch mechanics to give them the business.My single concern with this place is how John seems to talk down to me, and when I bring my car in he has always called my husband to authorize repairs. Even today, when I had put my number on the repair envelope and specified to call ME when the repair was complete with the totals....they called my husband. It’s 2020, and I’m certainly the one opening my own hood to see if I can fix an issue before paying for a mechanic. I go to the dealership myself to get parts...not my husband.This place would deserve 5 stars if women were spoken to about their own vehicles and not pandered down to with a call to the husband.
Wonderful people and service. They were very quick to get back to me after an email and schedule an appointment, very friendly throughout the entire process. Offered a loaner car and got everything done in a very timely manner. Professional service and gave a full breakdown of everything up front, honest pricing and great explanation of everything and what should be done and when. Will definitely be coming back here for future services on the car.
Thank you all again for taking care of my MB-ML! Professional service is above all others.I will continue to use Peak Auto for all my automotive services.Best Regards,Ms. Tina W.
Darren & John there are the best! Super helpful and honest. Techs are great too. Would highly recommend for Euro car maintenance and info.
First time visiting Peak and the customer service was great! Oil change was quick & easy, no long wait time. I will definitely be returning for future maintenance on my Audi!!
Great experience every time. These guys always over deliver and handle things professionally. Make this your home for auto repair and maintenance; you won’t be disappointed.
We use Peak for all of our automotive needs (German, Japanese, and even America). Lately, Peak has provided pre-purchase opinions of several German cars. This amounts to a line by line summary of everything that needs to be fixed. If something is obvious, they simply tell me immediately. Their knowledge of each marque is the best Ive had in a lifetime of German ownership. They have helped with both routine maintenance and unforeseen problems.
Peak Auto was able to diagnose and fix issues with two of my vehicles on a very short notice. Each vehicle was fixed in one day without issue. They even washed my pollen encrusted cars.In recent years I have grown increasingly dissatisfied with dealership service. Its very refreshing to work with professionals like Peak Auto who are friendly, honest and reliable.
This place is awesome. First time I went they lent me a Mercedes while they worked on my car. Yesterday Daran drove me to work after I dropped it off. Very communicative of problems and solutions before proceeding with the work. You can trust these guys 100% and I would recommend them to everyone. Thanks guys!
Dealership level of service without the dealership price. Peak recently performed a major repair on my 2011 Audi Q5. Their communication was fantastic as they contacted me every day to let me know the status of the repair. Car was returned clean and runs great. Highly recommend.
My husband Scott, he went for most of his repairs and oil change from the Auto Peak. He was very happy about the work done well here. He was recommended me to come to Peak and I am very satisfied. We would recommend to friends and others for their services. Daran & John they both very friendly and professional. Thank you for your service. Excellent work. 😀😀😀😀Scott & Stephanie
Can you work on 2007 saab 9-3 2.0t?
Excellent service and fair price! Very thorough and details oriented. Completely trust what they are telling me is accurate and will be taking our Saab here from now on! Highly recommended!!
Very easy to work with Daren and John. Had a good discussion about the issues with my car, and their team did a thorough multi-point check and recommended several things that I didnt know it needed. They resolved the issue I came in for quickly and the car was nicely cleaned and detailed when I picked it up.
These guys are simply AMAZING!! Very professional and courteous. Will use and recommended them to everyone.
Went to get brakes replaced,oil change and wheel alignment. Work priced upfront. Minor issue discussed. No repair needed now. John and Daran friendly yet professional. When I went to pick car up,I was surprised and happy the car had been detailed. Nice thing to do. I left in a 9 year old car that rode and looked like new. I feel comfortable to return if any issues come up. Almost forgot. Since repair took most of day they were kind enough to provide a loaner car. Nice.
Peak Auto is one of those really great finds. A place that you can trust to give an honest opinion concerning the needs of your vehicle and a place that will charge an honest fee. I consider myself very fortunate to have found them.
The diagnosis was accurate and the repair was done quickly. The technicians were pleasant and informative. Ill be happy to come to Peak again when I need service on my vehicles.
I was very impressed with my service at Peak auto. I went in for an oil change. They recommended only two minor things that could be worked on in addition to the oil change. I usually find auto mechanics that have a laundry list of work they suggest to be done.I was even more pleased to find that my car had been washed and completely vacuumed out and the interior wiped down when I picked it up! Excellent service!
Been going here for 7+ years. Always cheaper than the dealers and always honest and direct service. Enjoy the fact they wash the car also after every service. Even have loaners available when you have a long term repair. Great hours and reliable service at a reasonable cost. Would highly recommend.
I carried my 99 Cadillac Deville to Peak Auto to have the air conditioner repaired - compressor needed replacing. The quality of workmanship and the professionalism of the staff was outstanding! We are very pleased with the repair and the cost was very competitive; in fact the estimates that I received prior to Peak Auto were much higher! Thank You Peak Auto!
I recently moved to the area, and needed to have my brakes done promptly, due to needing my car for work related purposes. I stopped in around mid-afternoon on Friday. Was told the earliest they could get to it was Monday; however, John took the time to come look at my car in the lot and saw it needed to have work done sooner than later. Fortunately, I did not have to wait until Monday to have my brakes fixed, as John worked on my car right away and I was able to pickup my car a couple hours later. I highly recommend this place, as they helped me in a short amount of time and with excellent customer service. Thanks again for helping me on short notice!
Updated review-still a great place! I asked for an estimate from them as well as two other places. One place never contacted me, the other contacted me a week later. Peak Auto sent me an estimate within 12 hours and was able to get my car in that week to have the tires and brakes changed. Great service, and they cleaned my car for me as well! Highly recommend.Great place! Very professional, nice waiting area. They were good with communication about my vehicles repairs-I understood what needed to be done yet didnt feel talked down to. The estimate was accurate and repairs were done quickly. I had to bring my car in on two different days, and both times my car was cleaned and detailed when I picked up-such a nice surprise. Highly recommend them.
Great experience! Work was done quickly and John was super nice! I felt that I received honest advise and the cost was reasonable. Thanks for the loaner and the car wash! I definitely recommend Peak Auto!
I had Peak Auto replace the rear struts on my 2008 Lexus IS250. Im pretty particular about who works on my car and I try to keep it well-maintained. I had lost confidence in the shop I had been using for several years after a series of questionable recommendations.I did quite a bit of research before settling on a new shop and based on the feedback I received, I felt confident giving Peak a try.I definitely made the right choice. Not only did they perform the work for the price they quoted, they confirmed that I did not need a costly repair that another shop told me was a dire need.As if that werent enough, I was provdided a loaner car, which is almost unheard of when dealing with Independent shops.I cannot recommend Peak Auto highly enough and will definitely turn to them for future needs.
Excellent Service at Fair price. Very satisfied on the major work done on my 2004 Lexus ES330. This would be my shop for future repairs..
Great experience - I got a very fair estimate for a timing belt/water pump 5 minutes after I submitted the request, and they did the work next day for exactly what they quoted. The car wash was a nice extra. First repair shop trip since moving to the area, but it wont be the last.
Had a great experience here. Pricing for struts was much lower than multiple other shops in the area. Service was quick and easy. Got a loaner car (although my significant other didnt like that it was old and the gas pedal was stiff - but it got her to work for a day). They even washed and vacuumed the car I believe. Employees were helpful with all the phone calls, providing a quote, and getting me taken care of with a loaner etc even working around our work schedules. Would recommend.
Not only did these guys do a great job servicing my 2011 Chevy Traverse, they detailed it inside and out. I tried everything I knew of to get my wheels clean, but nothing worked. I picked up my vehicle and it looked like new wheels. Thanks guys!!
If there were 6 stars peak auto would get it! Great customer service, fair pricing. They really go above and beyond. Highly recommended
High standards, and stellar customer service are just a few things that make this shop stand out. Quick feedback, and estimate on work with no run-around. These folks are my go-to shop for regular service and maintenance, but also excel at more extensive jobs. They made speedy work of installing a new bottom end on my Mazda last fall, and have been keeping it running great since. Extremely helpful and knowledgeable staff.
4.8/5 Not the cheapest, but not the most expensive either. Service was Fast, Friendly, and most importantly Top Quality. Communication could be a bit more specific/thorough. Overall Excellent. Thanks!
I went to Peak Auto for the first time last week and it was a lovely experience. Everyone I talked to, both on the phone and in person, was pleasant and professional. Their prices seem comparable to other auto shops in the area, and as a courtesy they cleaned my car inside and out which was an unexpected bonus! I will definitely return.
I rarely post anything, especially a rating. However, when I have a really positive, much-better-than-expected customer service experience, I just feel compelled to let everyone know. Daran and his team at Peak Auto are just what you are looking for...good work at a good price and on time. They just replaced the fuel injectors and cleaned the intake valves on my teens 12 VW Tiguan TSI. Not only was the work done well but the price was well below the dealer. We picked the car up and drove to the beach just hours later. The car performed without issue and the gas mileage improved tremendously! Daran proactively kept me posted throughout the repair process, about 1.5 days, which I REALLY appreciate. I will be going back with my other vehicles in the future.
This was the best experience I have ever had having a vehicle serviced. I needed my AC fixed on my 20 year old truck and googled a repair place. Peak Auto was one of the places recommended. The price was extremely reasonable, and within the range estimated on my google search. I was able to drop off and pick up my vehicle after work, when they were closed. My AC works better than it has in years. When I picked up my truck, they had washed, vacuumed, and cleaned the glass and tires. This was my first experience with them and I highly recommend them.
Brought my Ford to them because I dont trust other generic chain stores anymore for serious problems. Peak Auto nailed the root cause and fixed it. They are trustworthy people, dont up-sell me anything that I dont need.
I called in for an appointment and price for service on one of my fleet vehicles. The gentlemen that answered the phone gave me a same day service appointment, serviced the vehicle and was reasonable with pricing. I will certainly recommend Peak Auto to others and use them again.
This place is amazing! Not only can they fit me right in, but last time with my Audi at the dealership they quoted me over $10,000 for work they had partially caused, and took no responsibility for. I was out the door at peak for 1700. They are honest, helpful, and my go to place for anything car related. I will never again go to the dealership! Definitely recommend these friendly, and professional guys. They also gave a loaner for the few days I needed.
Professional and courteous service, as always. I appreciate their attention to detail, loaner cars, and complimentary wash/interior cleaning. John kept me informed about the diagnosis of my BMW, when it would be ready, and also noticed a brake fluid change was due. I proactively maintain my vehicles so I can drive them and depend on them for many miles, Peak Auto is an excellent partner in this effort.. Ive been very happy with their services since 2014.-----------------July 2018 visit for an oil change/maintenance service on my Porsche, state inspection, and convertible top mechanism repair. Peak did a 50 point check to identify any emerging issues, washed the car before I picked it up, and provided a loaner vehicle. Daran and John are both very knowledgeable and courteous, they kept me informed about diagnosis/repair and when it would be completed. Peak Auto does excellent work and is easy to do business with.
My wife and I brought our 2005 Toyota Sienna minivan in to John at Peak Auto this week. It was the first time I had used Peak and based that on all the good reviews that I had read. All the reviews were absolutely accurate! I think I might have given One review for something else in my entire life, but my experience with John was so over the top that I had to make sure that I posted my personal experience. For the work that was done, the price was exactly what it should have been, and I was not told that I had to have any other unnecessary work done. The icing on the cake was that when I went to pick up our car, they had washed and vacuumed the car out for us. Thats another heard of in the automotive industry from my experience. Just that simple gesture alone thrilled my wife. I cannot say enough good things about them and I will be referring all family and friends to them, as well as bringing our vehicles in in the future should they need any more work done to them. Thanks for everything John!
Daniel and John did an excellent job of explaining the details of the work that needed to be done. They answered all my questions in a clear and understandable manner. Daniel followed up in a timely way on the parts that needed to be ordered and kept me informed of the status of the work. When I picked up the car I remembered to thank Daniel for his excellent customer service and positive attitude toward his work. He appreciated my comments.
These guys are great. They treat you like family, and can explain just about anything about cars and are very knowledgeable. I trust them to do good work at a fair price on all the family cars from older Mazdas to newer BMW and Porsches. No need to drive around or ask on Next Door Neighbor where to take your car, these guys are just around the corner and do work you can trust.
Peak Auto is without question the most professional BMW maintenance shop in the Triangle. They have provided all my 328i BMW required maintenance repairs for well over 5 years with great results. Youre very well kept informed about every procedure involved in the repairs along with the cost. Once your repairs are completed you can look forward to picking up your car after its been detailed like brand new through their shop. Again, without question the best BMW maintenance shop in the triangle, and well deserving of a 5 Star rating!!!!
I switched from the untrustworthy dealership to Peak Auto and havent been disappointed yet. They are honest and make honest recommendations. Having an honest auto mechanic has been very comforting. Thank you Peak Auto!
Fantastic service. I have always felt that the service at Peak Auto is top notch! They call in a timely manner, and they offer great pricing and minimize the other suggested services...unless it is truly needed.
My 2013 Fiat 500 needed a new timing belt, and after a terrible experience at the local dealership down the road, I decided to have Peak Auto do the job. To do the work, they needed to order a special tool to hold the cam in place, and they did so, considering it a cost of doing business. Once they received the tool, they called me to schedule the appointment. On the day of the job, they had all the parts needed to do the work, and my car was ready within 7 hours. The price was less than the dealer estimate, and there is a 12,000 mile/12 month warranty on the work. They also washed the car and it looks great. I look forward to many more years driving my favorite car ever with Peak Auto helping me maintain it.
Ive been a Peak Auto customer for many years now and have trusted them with several of my vehicles. Some old, some newer including: American, Japanese and German cars/vans. Ive NEVER been disappointed. Over time, Ive come to really trust their integrity, work quality and pricing.
Was in the area getting some other work done on my car. Googled a place for a oil change and saw this place had decent reviews. It was only about noon so figured I had plenty of time to get in for a oil change. After waiting in the lobby for about 15 minutes while one man at the front desk was on the phone I finally was able to ask about a oil change. Was asked do you have an appointment? Note: nothing on the their website says by appointment only. I said no just trying to get a oil change. Guy says cant today Not even a attempt to squeeze me in at some time during the day. Left promptly. Pretty sure this is a place that only carters to the rich and greasy European types with fancy cars. If your just a dude looking for a oil change.....stay clear.
I just recently moved to the Raleigh area and was given great recommendations by family and friends (who live in the area) to take my car to Peak Auto. Service was done in a timely manner and the coffee and snack bar was off the hook. Thanks John for the great communication for the part I needed for my car and stellar customer service!
Peak Auto always delivers and does so with excellent customer service! Darin and John ad very welcoming and friendly and it’s obvious they’ve got a hardworking tech team. Definitely try them out - you won’t be disappointed!
Had a very rare and odd issue with my Audi...way too long to detail but essentially my engine needed to be rebuilt. It took a fair amount of time to work out details with the car, the parts, the paperwork, you know all the things you would like to be in control of but are not :-).Anyway at the end of the day, Peak Auto was fantastic with this; had a loaner for me (the green BMW 3 series is aged but runs like a top guys...), and with a little patience I am back in play with my car. Guys at Peak Auto are great, they take care of my vehicle and their customer and thats whay they have and will continue to have my business.
I went to Peak Auto after visiting the dealership about my car. The dealership told me all four of my brakes were down to a rating of 1 and that they needed to be fixed immediately. I drove down the street to Peak Auto and they took a look at my brakes and informed me that the front brakes were down to a 2, and the rear brakes were down to a 5 and could definitely wait! They scheduled the service, did a great job at a reasonable price, and my car was shiny and clean when I picked it up. They will be my garage of choice going forward.
Knowledgeable, responsive, fast and my car comes back cleaner than I left it every time.
John & Darran of Peak Auto were so helpful, courteous & efficient! They diagnosed my vehicle’s issue very carefully, communicated clearly & gave me options. Parts were ordered, installed promptly & all went smoothly at very reasonable cost. We will be returning for maintenance & care for both our cars. 5 star Plus for sure!!
Very professional & skilled team. I couldnt get my key fob battery replaced by the Toyota dealers, but Peak Auto got it done very easily. Besides the fob, they did excellent job on replacing the shock absorbers in my 99 Landcruiser. Thank you Daran & team
I continue to get great service at Peak Auto on my 2004 BMW X5. It took me a while to find such a reputable automobile service and very glad I was directed here. I had tune up, expansion tank replacement, wheel alignment, replaced front and rear air spring and arm bushings. My wife and I are very satisfied with the performance of our vehicle. And we can add the price was affordable. We didnt feel like we were paying for a lot of overhead. - Rufus