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Cars Automotive
16991 E Iliff Ave, Aurora, CO 80013, United States
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Cars Automotive
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Sc
Review №1

Honest mechanics (so rare these days), appropriate prices, excellent work.

Pa
Review №2

We needed new tires for our camper. Great service and very friendly! I would highly recommend them!

Ti
Review №3

I had some work done on my Dodge pickup at Cars Auto and I am pleased as a peach! I recommend them to anyone needing auto repair.

To
Review №4

I’ve used CARS Auto for several years. Their work is first rate, John &staff are friendly, and prices are very reasonable! I highly recommend them.

Br
Review №5

My visit to Cars Complete Auto was great! I came to the team with two issues that needed to be fixed (Per dealer recommendation) and Glenn was great with identifying that I actually only needed one of them fixed. Glenn was also very helpful with booking my appointment on the phone and calling the day of to let me know the status of my vehicle. I would return to this shop in the future. Honest and good mechanics; what we are all looking for, right?

Je
Review №6

They are my mechanics, they have gone above and beyond so many times for me I cant even begin to recount. I cannot recommend them enough. Great people.

Jo
Review №7

I take my vehicle here when needed have been going to this place for quite a while. The mechanics are knowledgeable and very fair. I’m pretty sure they will never cheat you or try to sell you something you don’t need. For fairly large Mechanical problems you will have to leave your vehicle all day but that’s about the just of it at any mechanical shop. I live in the area so I can either bicycle home or walk which is very convenient

We
Review №8

Ive been taking my cars to Glen, and the guys at Cars Automotive for several years. They area always on point with everything needed, replaced a clutch in an old car and came in under the quoted amount, they do all my oil changes, and tire replacements- better tires and better prices than the competition! Keep up the fantastic work guys!!

th
Review №9

Ive been coming here for years and they have always treated me like family. Would not pick any other repair shop.

Ha
Review №10

Very honest. Reasonable prices. This is the only place I go too.

Da
Review №11

Im not giving the bad reviews much credibility. There must be some motivation beside service quality at play. Ive used these guys for years, never had a bad experience. If something is broken, they fix it at a good price and as soon as reasonably possible.

Ca
Review №12

These guys are great, very helpful and dedicated to doing everything right. They offer a great warranty on service too. I worked with Glenn and he did a fantastic job getting my Jeep in running order.

Cl
Review №13

Best price in town on replacing my starter by over $100! Chris and John were very nice and honest. Had my car ready same day. 5 stars

Pa
Review №14

After seeing the first review on Google, I have to admit I was hesitant to call Cars Complete. However, I was looking for a specific tire, and having trouble finding it. I called and spoke to John, who seemed very friendly and eager to gain my business. Even though the tires were not in stock at the time, John had them delivered and installed on my car the same day. When brought my car in, I was thoroughly impressed with the outstanding customer service I received. While waiting, I even had the opportunity to listen in while one of the guys attempted to help a very difficult customer who spoke very broken English. I was very impressed at how patient, nice, and helpful the employee was when dealing with this customer.After the work was done (within the quoted time), I asked them to take a look at my control arm bushings, since I had just been told by another shop that they were bad and needed to be replaced. The guys had the perfect opportunity to do work on my car that wasnt really needed. But instead they came back, and told me that the bushings were just fine, and there was no need to be concerned. That level of honesty is simply unmatched in the world of automotive repair.After a week of driving, we had a snow storm. The tires I purchased preformed HORRIBLY. (not the fault of the shop, as I said before I had already decided what tire I wanted before I came in) I just called the guys at Cars Complete, and even after driving on them for a week, they are going to let me trade them in, with me paying only the difference in cost between the two tires!!!!Im not sure what happened with the other reviewer, but I can tell you that quality customer service is absolutely a high priority at Cars Complete Automotive, and I fully recommend them.

Br
Review №15

I first called about getting my headlight bulb changed and was told that is usually around $40.00. I asked how long it would take and was told 30 min. I told him that I would be there on break and couldnt spend no more than 30 minutes. I get there and provide him with requested information and when finished I asked again how long. He then said an hour or so. I said no I cant be here for an hour. He then said when I called he told me it would take awhile. If that were the case I would have never gone there. He then said 30 minutes. Within 5 minutes he came back and said it was going to be more labor intensive then he thought and I was looking at $80.00 plus tax. So I again asked how long because usually if something is MORE labor intensive it going to take more time. He again said 30 minutes (so much for more labor intensive). Now I feel he is using that as an excuse to be able to justify the amount he is going to change me. When he finish and now time to pay the bill has now more than doubled. It was $92.88. There is no justification that I can see to charge almost $100.00 to change a light bulb. I also asked if the bulb had a warranty and he looked at me like I was an idiot. While sitting there I googled Firestone who is much cheaper (apparently not as labor intensive for Firestone) AND they give a 90 warranty. As things were wrapping up he says, now that you found us you know where to come to get work done on your truck. Is he nuts, I will NEVER go back. If changing a light bulb is labor intensive to him where he more than doubles the cost can you imagine what he would charge to change the oil. From watching Youtube videos it doesnt appear to be that hard, so I will either change it myself or go to Firestone. Its the first of the month, maybe hes short on rent.

Mi
Review №16

Excellent shop!!! Best guys in the business. Very honest

Mb
Review №17

Great service, honest people. Found my go to spot for everything automotive!

Da
Review №18

I needed a radiator so I could get to Utah for a funeral. Everyone that helped me was friendly and knowledgeable. They also did it for cheaper then all the other bids I got and in less time then I even expected. I would highly recommend these guys to everyone.

Fr
Review №19

These guys are always on point. Great to do business with this team! My Tacoma means a lot and with 270 plus thousand miles its nice to know she is in good hands with this crew!

An
Review №20

Trust worthy.Honest.Do not have a quota to fill.Dont discriminate based on gender!Took my 98 toyota to a franchise mechanic for an alignment after getting new tires. They said it needed a new rack and pinion before they could do it. Brought it to CARS and they agreed that sounded fishy at 100,000 miles. The gentleman, John, who is part owner, verified that the front left was only a little loose, none of the other claims were true, and clearly saw, showed, and politely explained what defects the franchise never looked at.

Li
Review №21

Glen was very professional, friendly, and very honest. Being both my technician and service advisor, he carefully listened to all of my concerns and actually saved me some money. I will say that Glen is certainly the kind of tech I feel comfortable handing my keys over to, which is something everyone should feel when having their vehicles serviced.

S
Review №22

Had my vehicle in for A/C system repairs and the gentlemen here got the job completed under the quoted price. No BS from them on what needed to be done and a good turnaround time with an appointment (same day). A month later, I noticed a small refrigerant leak at a line to drier connection. Hey, I get it. O-rings and AC systems can be a huge pain sometimes with no way to really tell until time has passed having the system pressurized with a dye in the lines. The important part is, these guys held up on their warranty and took care of the problem. Customer service here has been on point in my experience as well. Would definitely recommend this shop to family and friends!

Ku
Review №23

Very straight forward. They were the only shop in the area that could do any engine diagnostic the next day. Of course I spent more than i would have wished, but it was reasonable and fixed the same day. Will certainly go back.

Il
Review №24

Professionals who always get the job done right and on time. They never try to upsell things I dont need, but always give options for what I do need. Have trusted them with my car for 4 years and plan to trust them for many years to come.

Ko
Review №25

A good place to get fixed.

Fl
Review №26

Great guys to work with. Honest prices. I take all my vehicles there for service including my company car.

Ch
Review №27

I just moved into the area, and needed my car set up for the winter. (This was in October). This place did an oil change, and got me set up with some studded snow tires. Later that afternoon I went down to see how things were going. They said “we are all done, but the bearings are loose on your front wheels.”They straightened it up, and my truck has been running great and I know they were not BS-ing me because when I got my truck back it was steering and handling better than before!In mid winter I stopped by again to get an oil change. They said they will not be able to do it right now, but maybe this evening (which is understandable) I had a previous commitment for the evening and needed my car, so I said another time. But while I was there They checked my trucks oil level right there and they looked at my dipstick and said “your about a quart low”. So he filled me up. I offered to pay him but he said “it’s on us. Dont worry about it.”

Ko
Review №28

Very friendly & professional. They fixed my car quickly & for a good price.

Jo
Review №29

John and Chris and Glen are always friendly and helpful. Goodyear tires are the best, and A+ Auto Glass is good too.

Eu
Review №30

These guys are great. They squeezed me in between a couple of other jobs on short notice and sent me on my way at a very fair price. Will come back!

D.
Review №31

A+ Automotive replaced my windshield....Craig amazing, completed replacement within 1/2 hr, and clean and sealed and helpful.....I will definitely use his services again

Mi
Review №32

These guys are the best. Friendly, honest and proficient at what they do. I have been coming here for years and have never been disappointed.

Is
Review №33

Best shop ever, they don’t try to upsell you, fair prices, nice people and I never felt like they were treating me different or charging more because I’m a woman and don’t understand a thing about cars. We used to live down the road from there but we moved a few miles away and we still bring our cars there and we’ll do for as long as they’re open.

Ji
Review №34

I love to write positive reviews and I just cannot help but write one this time. I had one shop diagnose a bad tie-rod end and I chose not to fix it with them because I was suspicious of some of their previous diagnoses. When I went into that first shop my air was cooling well but when I left not at all (they denied responsibility). So I took my vehicle to to another shop thinking I would get an honest answer. Sadly that is not what happened. First, they kept my vehicle overnight without letting me know they needed to do so despite my voice mails trying to find out its status. When I got a hold of that clinic, in the morning, I was told not only was one tie-rod bad but both were bad and the problem with my air conditioner was a bad compressor. I did not want to spend the money it would have cost on such an old truck so I went and picked it up. Later, I took the truck to another shop a friend recommended. That shop was C.A.R.S Complete Automotive and they had it for a couple of hours after my appointment and then called me. The first thing the mechanic did was to ask me why I wanted to replace my tie-rod ends? I was told and later shown that they were in really good condition. So then I asked about my air conditioner (I had not told them that the other shop had told me my compressor was bad) and he said yes, we did a leak test and no leaks. He went on to say we added a pound of Freon and we are monitoring just to be sure. The end result was that I spent less than a hundred bucks when the other shop had told me I needed t a heck of a lot more work. C.A.R.S staff is wonderful and despite my telling them I needed something repaired they did not take advantage of me. I dont about you but that is the kind of shop I want to do business with! P.S. My air is cooling almost 30 degrees below ambient room temperature so I think C.A.R.S had it right!!!

Gr
Review №35

Best place in Denver metroplex to get any car repair or maintenance. Never dishonest.

Jo
Review №36

Very horrible customer service by Chris who answered the phone. Didnt even let me finish explaining what issue I had going on before rudely hanging up the phone on me. Autoworks Service and Repair right around the corner were far superior in their customer service as well as honest. Had my car fixed the same day I called.

Ja
Review №37

Do not take your vehicle here.Boyfriends truck broke down near here and he pushed it into the parking lot, so decided to use this shop, right next to truck. The fuel pump needed replaced. When BF picked up truck, the transmission, which drove great and smooth before was terrible and the truck unreliable to drive. THEY DAMAGED THE TRANSMISSION WHEN PUTTING IT ON THE LIFT. The transmission now drives rough, the vehicle can die in traffic. It is not really drivable. We noticed upon picking it up that the back bumper had freshly transferred black paint scrapings on it--it looked as though they had backed into something with it. Also, two wheel bolts were completely sheared off--this was clean and new and no dirt on it at all--not sheared prior to taking it there. And NOT SAFE to drive with the bolts sheared off. I called, and the owner Glen, who apparently worked on the truck, refused to take responsibility despite the requirement that mechanics have insurance to cover their mistakes. Additionally, we took it to another (master) mechanic, who looked at it and confirmed that they had damaged the tranny, that this is a typical rookie mistake that when a truck has a lift kit on it, they have to attach it a particular way to the lift. They made that rookie mistake and damaged the transmission, now beyond adequate repair. We were told that it would be better to buy a rebuilt tranny or a new one and replace it completely--as we all know, this is a very expensive repair.My BF was in prison much of his adult life and is now very fortunate to have a chance at a decent career as an electricians apprentice, across town, for which he needs a reliable truck. He has stayed clean and has been learning to pay bills and have a good, non-criminal life. He is doing everything right. He got ripped off on his first truck, which was not reliable and had to borrow money to get this second truck, which was difficult to afford. But again, required for this incredible career opportunity. We paid $900 for the fuel pump repair--that he borrowed more money for, and the shop destroyed his truck altogether. They completely eliminated his ability to get to work and are impacting his ability to have a life and career by taking almost a grand for a repair and not taking responsibility for the damage they did to his truck. This is not okay. He now owes almost $4,000 for the repair and a truck that this shop made unusable.

Sc
Review №38

Fast service, honest employees, good prices. They will not find extra with your car needs, they always give honest opinions about whats needed immediately, what can wait, and what needs no work.

Ja
Review №39

Great service always!

Dy
Review №40

Came in early on a friday unannounced with a snaped belt and pulley. the guys took it in same day, had an estimate for me by 12:30 and i paid for the completed repairs by 5. couldnt have asked for better, or more professional service.

R
Review №41

Trustworthy, reasonably priced and reliable. Great crew!

ka
Review №42

Appreciate them, dont mind getting a lot of work done here.

Le
Review №43

Professional auto facility. They will have me as a frequent customer.

Da
Review №44

Best car repair in the city, honest Joes, Glenns Chriss and Johns

A.
Review №45

RIP OFF! I went there to get my brakes done on Monday. I paid $300 and got in my car, and my brakes were EXACTLY the same! They didnt change anything, they didnt even bother to bleed the brakes, they still made a hissing noise when pushed down.I called to make an appointment to get them checked and the manager told me that I was unreasonable to expect any change when my brakes are changed!I am taking my vehicle to another shop and I will be taking CARS to court once I have proof that they didnt change my brakes at all.AVOID CARS COMPLETE AUTO CARE! THEY WILL CHARGE YOU BUT WONT FIX ANYTHING.

DJ
Review №46

Honest mechanics are hard to find. This place has them.

Fu
Review №47

The only place I take my car. Honest, friendly, and they dont oversell.

Sa
Review №48

Great customer service and super prices!

sh
Review №49

They have horrible customer servise

Bi
Review №50

**Horrible** Anywhere but here would be an improvement. The service was SUPER SLOW and LOUSY. I attempted to take my car here three seperate times. The first time they said they dont make appointments for weekdays. I thought this was super odd and repeated it to whoever was on the phone and repeated it back to me. Then told me to come in on Saturday as it was first-come-first-served on Saturdays. So I woke up early on Saturday and took my car down, walk into the lobby and proceed to set up an appt, The worker told me No, we are too busy today, cant get to it. Do you want to make an appt!! WTF I tried to make one earlier and they told me no. And if it was first come first serve then why cant you get to it being that I was there at 8AM. Still willing to give them a shot went ahead and made the appt for the following week. When I arrived for the Appt they still werent ready. Whats the reason for making an appt if your not ready for your customers. What should have taken 20 mins tops took 2 hours. Not to mention when I got my car back there were greese stains all over the carpet and steering wheel!!! I cant get these out!! Never, Never, Never again will I come to this unprofessional, slow, dumpy repair shop. I caution everybody even thinking about coming here to think twice. Its not worth it, especially when there are litterly hundereds of other shops that can do the same exact thing they do and do it much much better.

kr
Review №51

They were great; informative and accommodating

Ch
Review №52

Great service.

Ja
Review №53

Honest and do a good job in a timely manner

Ma
Review №54

Good and reliable car care.

ju
Review №55

Great shop for any repairs

La
Review №56

So kind and helpful!

Jo
Review №57

Great customer service

Ty
Review №58

Awesome service

Ma
Review №59

They time..good

Ka
Review №60

Great service!!!

Ja
Review №61

Fair, honest mechanics

Pe
Review №62

I had an appointment with them but when I go there show up my car they just say we cant do service this time and lets make another day an appointment . Bad service !!!

va
Review №63

Heavy Rotation...

Information
9 Photos
63 Comments
4.4 Rating
  • Address:16991 E Iliff Ave, Aurora, CO 80013, United States
  • Site:http://carscompleteautomotive.com/tires-auto-repair-aurora-co
  • Phone:+1 303-671-9747
Categories
  • Auto body shop
  • Tire shop
  • Mechanic
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–3PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Debit cards:Yes
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