Picked up Trek Dual Sport 4…great customer service from order to pick up. Mike was excellent and paid great attention to detail from start to finish. Very helpful and fast, in and out within minutes. Thank you.

Visited Race Pace in Fed Hill looking for a bike. I am very new to the hobby. I wasnt sure exactly what I was looking for in a bike.The gentleman I spoke was very snobby when I tried explaining my needs for a bike. I left feeling pretty discouraged.You think those who been biking for a while would want more people in the hobby. Instead of looking down on new folks.I had a way better experience with the Race Pace in Columbia. The staff were very knowledgeable and courteous.

Amazing staff!! Answered ever question and then some!! Helped me find my perfect bike!! What a great experience!!

This bike shop is by far one of the best experiences I’ve had. Their staff is extremely knowledgeable and the people running the repair shop who worked on my bike are second to none. I found my current bike after it had been thrown out by someone years ago, needing repairs, they addressed each issue and this once old bike feels brand new! Shout out to Lisa for fixing my bike!!!

They were really helpful and nice. They answered all our questions, gave good advice, and let us do a little test ride before we decided on a bike. They also helped us with installing a bike rack on our vehicle, which was great. Id recommend them to anyone getting a bike or accessories (of which they had a wide selection) in the area!

Excellent service They greeted me as soon as I walk in, I felt welcome and it was a great experience meeting the workers I got what I needed and got my bike fixed ASAP

Had my bike serviced as a walk-in and was charged $40 for a brake adjustment that took the technician no more than 5 minutes to fix. I was fully expecting to pay for the service but $40 for a brake adjustment on a bike is a bit ridiculous. I pay less for an oil change for my car. I was told about the charge after the service was done, too. Would have appreciated more transparency upfront.

Nice, big, brightly lit store with lots of bikes. The employees were very friendly and helpful. The process of ordering a bike online and picking up in store was very easy, and the bike was ready in a very short amount of time. Parking is curbside or around the corner in a lot. Really a good experience - highly recommend.

The service was very attentive, and I got what I was looking for. They even let me take the bike for a test ride.

Bottom bracket and crank replacement .....Great job

I had an extremely unpleasant experience buying a bike here. I ordered a bike over the phone with the Federal Hill store and ordered it with a back rack. On Thursday at 6.22pm they left a voicemail saying that my bike was ready for pickup. The next day (Friday) just after 11am I get to the store to pick up my bike BUT it is still on the mechanics stand and hasnt been fully assembled yet. A store associate tells me that they are still waiting on the back rack to come in and that they are expecting it later in the day. Upset that they lied about the bike being ready for pickup, I waited for a few minutes for them to finish building the bike and then rode off with the bike, telling them I would pick up the back rack later.Later that day I get a phone call saying the rack is ready for pickup and so I go back to the store (AGAIN) and pick up the rack. When I get home to install the back rack I notice that they ordered the wrong part and that the back rack they sold me doesnt fit my bike.At this point I call back and talk to Juan who confirms that the rack is not designed for my bike but insists that they can make it fit. I tell him that Ive come in twice already to the store and I still dont have the correct back rack. They should have told me it wouldnt fit my bike but they didnt care.I call the store back 2 times (once on Monday and again on Tuesday) and I speak to Antonio and Juan and ask them to talk to their supervisors about the situation. I came back to the store again on Tuesday and I returned the back rack for a refund. All I got for my troubles was a half hearted apology and NOTHING ELSE! Visiting this store is a 45 minute round trip and they didnt make it worth my while.I do not recommend this place and if you are looking for a bike shop look elsewhere because this business only cares about your money and nothing else. I published this review on Yelp as well because I want to make it absolutely clear that this is not a place you want to spend your hard earned money at!TL;DR: They lied to me twice and made me come back to the store 3 times just to get a refund for a product that didnt fit my bike. AVOID AT ALL COSTS.Edit: Too little, too late. The owner responded to my review and offered to install the correct back rack free of charge but this is just a PR stunt (they havent reached out to me over phone or email). They had 5 days and 5 opportunities to fix my problem but they failed each time. I have been very patient (given the circumstances) and gave them a 2nd and even 3rd chance to fix it. Im not going them a 4th chance.

Fantastic store with great professional knowledge and advice on purchasing just the right bike for you! Steve was extremely helpful and even fitted a bike rack onto our hatchback prius. We are very satisfied and would fully recommend buying your bike at this store. Keep up the great work Steve and all members at this race pace store! Full recommendation!

I just bought a bike here. This was my first bike in about 25 years. Staff was very knowledgeable and helpful. They installed all of the accessories i bought for free. I definitely recommend this store.

I just moved to the city and needed to tune up 2 bikes (2007 Schwinn and 1972 Peugeot).I had to make an appt for 2 weeks out due to COVID causing high-demand for bike repairs, but RacePace was able to provide safety checks for both bikes and then gave me an estimate of all the work that would be needed for a full tune-up.Clear repair recommendations, fair prices on an itemized receipt, and staff with the expertise for the jobs. Considering I will be in the city for at least the next 4 years, I plan to return here with my business every time. Thank you to Alec, Nik, and Mark who helped the whole repair process — 10/10 job and a very happy customer who recommends this place to everyone!

I found the bike I wanted ( se bike ) and happy. The employees are nice and chill.

Every single visit I have had at this business has been a pleasant one. Lisa was a pleasure to talk to and fasts at her job. Guy with brown locks of hair and dope shoes is super knowledgeable and helpful. Thanks again for a great experience at your store.

Having purchased bikes, other equipment, and repair services from Race Pace over a number of years, I feel qualified to give them a rating. That rating is A+. Most businesses talk a good service game. Race Pace actually delivers it. Every time. Every single time. Got an emergency repair today that only re-confirmed my already enormously favorable impression about Race Pace in Federal Hill. Tremendously knowledgeable, extremely competent and unfailingly courteous staff, and they price everything very fairly. A tremendous outfit, its excellence particularly conspicuous by its rarity.

Great service... reasonable prices.. staff very helpful with my questions and gave knowledgeable advice..would recommend the place to friends, for sure.

Our friend popped a tire after closing and they opened. They helped us out big time.

If you want to go somewhere where it will take more than 3 weeks to connect a hand break and put on the front tire, all for the cost of $125, this is your place. Avoid at all costs, disorganized rude and unprofessional

Excellent experience buying a bike here several months ago.

Too much work not enough employees. Very unprofessional

Staff are knowledgeable and accommodating.Great service. I will recommend the place to my friends.

Went for a small repair. Customer service was excellent top notch! Knew their stuff! Reasonable prices! Will definitely go back for all my bike needs and wants!

The staff is Absolutely Awesome

Extremely courteous, knowledgeable, and speedy staff. The store itself is clean and well organized but the service made it stand out. Also easy to get street parking nearby...

I have been searching around town in attempts to find the perfect bike for a gift. I called before hand and made an appointment with sales person Danny. From the moment I walked in, I knew I chose the right place. Great selection and wonderful staff. Danny took his time to walk me through great bicycle options until I came to the right decision for myself. I am so happy that I found this wonderful location ! You will not be disappointed in your experience! Thank you so much Race Pace Bicycles!

A really special group of people here. Everyone is very knowledgeable about their craft and it shows. I had great experiences through the sales process with Lars and Dave, and then in service with Lisa.They did make a small mistake when cutting a tube to size the bike for me, but have made every possible effort to right the mistake by me, even as far as Lisa offering to cover it out of her own pocket! I think this really shows what kind of business is being run here and what type of people work at Race Pace. I would absolutely shop here again and I cant recommend this store enough to someone searching for a good local bike shop.

Customer service, customer service, customer service! These guys excel in the service they provide. Proud to own a bike purchased from them!

Great service! even during these crazy COVID days. Thank you

Great bike shop in South Baltimore with super friendly staff ready to help (and theyre not commission-based). It doesnt matter whether you ride roads, mountains, or trails or if youre a novice or someone with thousands of hours under your belt, this shop will probably have what youre looking for. A good selection of bikes (although they dont carry Giant) and bicycle accessories for great prices.

I went there to find out if they could fix my pedal. And I left with a wealth of knowledge. The staff was amazing, very knowledgeable and helpful. I never felt like they were trying to sell to me. I felt like I was just talking bikes with some friends.

New guy didnt have a clue what he was doing. Huge difference then previous shopping trips to Race Pace. I got spin shoes at Pace a year ago and found the store was happy to answer any question and let me try on shoes (and use them on a stationary bike) This last shopping trip, I was buying shoes for my girlfriend, I felt like I had to flag down a staff member to get help (after being in the almost empty store for 15 minutes) and once I did, all he did was give us the first shoe we looked at and rushed us out. I can get that type of service online. I want to support Race Pace but please maintain the service you are know for.

The best staff of all the locations. Ellicott City 2nd place.

Cant say enough positive things about the service I received from Race Pace. Rest assured that they provide quality service and will go above and beyond to make sure you are satisfied. Lars and Danny took excellent care of me. I will definitely be a return customer.

I just spoke on the phone with a guy that works here (dont know if its okay to write his name) Ben, he is an amazing and patient employee, he was so informative, kind, and he explained each bike that I asked him to look up and gave me his own personal thoughts, and facts about them, he took a great deal of effort to explain careful and asked what I was going to use the bike for, and told me how they would fare on those conditions! I regret buying my bike from another store. I want this store to be my #1 stop. Thanks Ben! Youre FABULOUS!! Next time I buy a bike, I will personally ask for you!

These people love cycling and want to you love it, too. In addition to selling bikes, theyll rent you a bike and everything you need to get around the city - great tip for travelers! As a complete urban cycling newbie, they helped me pick out a solid all-purpose bike and get it tuned up just right. Prices were reasonable and the service was outstanding. My bike is still going strong, so I tell anyone looking for bikes in the city to check here first.

I am a single father with three boys. Now I am raising my last, 15 years old. We found race Pace three years ago and have gone nowhere else but there for bicycle parts and advice! The guys will go out of their way and help you with small items for free. Adjusting brakes or looking at your bike to improve your ride. So, thank you the owner of race Pace you have done very well!!

We really enjoyed our visit to this bike shop yesterday. We were helped immediately and offered again. And when they realized they didnt have what I needed, they offered the other locations and tried to find options. We just happen to be from out of town so the other options werent really options. Really nice people. If were ever in Baltimore again, well probably go back just to look around.

Best bike shop in, and around, Baltimore! Very friendly, knowledgeable staff and customer service is excellent!

Knowledgeable and super friendly service. Great experience and will go back.However, watch out for the last minute new-bike extra - $25 for a bike stand which youre only told of at checkout when your bikes ready, but you can then opt out.

Excellent customer service. Race pace has fused everything you would want out of a family owned bike shop into a modern warehouse atmosphere. Everything you need is in the store and your bike will come out fresh and clean. Wouldnt trust anyone else (:

Great service!I’ve been here over the past few years to have my roadbike fit to me and then again when the manager spent ample time teaching me how to clip in/out once I got clip in pedals, but most recently I was there twice in the past month to have my jogging stroller wheel replaced. The first time the technician spent extra time with me teaching me how to do it myself but I decided to come back since the same wheel was deflated shortly after having it replaced for the first time in almost 2 years.. the technician was great helping me again and suggested replacing the outer tire rather than just the tube this time and got me sorted out all in under 10 minutes. We don’t live a few blocks away anymore, but I’ll still be traveling up this way if I have any other bike or stroller needs because the service is great!

Love this place. They have high quality products that every bike enthusiast could hope for in a shop. Great staff and they will only sell you products for your bike if you truly need it.

Great selection of bikes. Most knowledgeable staff. Best prices around. Zero pressure. You cant ask for a better bike store than Race Pace.

Great staff, very helpful with information without pushing a sell. When I needed parts, they had both the drop-out and derailleur in stock for the same price as Amazon. Ill be going here exclusively from now on. Pricey on accessories, but its a retail store...

Bought a bike here at the beginning of the season and have been very pleased with the service ever since. The initial bike buying experience was great. Awesome shop.

Recently visited the store for the first time and had my bike outfitted for bike commuting. Over the top friendly and informative. Sensational experience. Highly recommend.

Called and ask if they could do a walk in they said yes. Get there 30 mins later they cant do it. Simple part swap. Twice as $$ then the place i orginally quoted

They have experienced, knowledgeable staff to help you pick the perfect bicycle for you. They can even help you pick the right accessories for your bike as well. A little pricey but worth it!!

Good customer service. Knowledgeable bike mechanics. Big selection on all things related to creating an enjoyable biking experience.

I have done biking and bike racing. Race Pace has the bike for what ever type of riding you want to do and knowledgeable staff to take care of your biking needs. The service department has skilled mechanics that know what they are doing.

Perfect place to find the bike youre looking for! Great service!

Staff is really chill and the prices are surprisingly competitive. Will check here before ordering online in the future.

RACE PACE in Baltimore ROCKS! Race pace helped me pick out the perfect bike for me. They also helped me fix the brake that was broken. Race Pace has wonderful service☺

Very nice. Way better than Joes Bike shop.

I was very impressed with both the service and selection at Race Pace Bicycles. All of the staff are extremely knowledgeable and friendly, making my purchase decisions way, way easier. I will definitely be back.

Great customer service!

I needed some advice on a tandem bike tour and got excellent advice on logistics and people to contact for more information. Also steered me in the right direction on tires with Schwalbe Marathon tires. Guys and gals were super knowledgeable and helpful. Had a superior selection of product too!

I know nothing about bikes. I bought a bike for my 10 yr old autistic son here. THEY ARE AMAZING. The manager spoke to him, not me!! He listened to my son. Ive gone to other bike shops in Richmond, VA, where my children live, but I will always buy from here. The service is the best. I havent been on a bike for over 20 yrs, now I will buy one. Just loved the service so much, why not go back and buy a bike with an amazing experience!!Dont go anywhere else.

Great place to purchase a bicycle, Excellent customer service all from knowledgeable employees. Only 4 stars because they are a little on the pricey side but you get your moneys worth!

Might be a bit expensive. Should look up the products online for comparison. But really good people and customer service.

The staff are very helpful and will help you with any bike maintenance issue you may have.

Upbeat, enthusiastic team that helped me find a specialty bike. Loved the experience of shopping here.

Awesome location, great people and decent selection. Super helpful employees that go above and beyond expectations.

The BEST bike shop. Got a flat tire on a ride to Ft. McHenry. They fixed my flat in less than 15 minutes. Awesome shop with lots of gear to purchase as well!

Im new to Bmore and have been window shopping for a few days, trying to find a new bike to replace my stolen one. I usually hate going into bike shops because Im pretty ignorant about bikes. Also, I hate pretentious bike store employees that get their jollies every time I ask a question. This place was not your archetypal bike store.The staff was patient, friendly and very knowledgeable. The selection was huge (so much more than any other store Id been in, in the city) and I wasnt once belittled for my lack of industry knowledge. Also, I love my new bike! This will be my go-to place from here on out.

Pump broke during a Ft McHenry outing, Popped in for a quick purchase and the sales person suggested the cheapest one on the rack, which did the trick, as suggested. I appreciate customer service that listens to the customer instead of trying to upsell. The store looked amazing. Wish I had more time to browse, but i had to get back to my stranded family.

Ive bought bikes in six states now and this is easily the best shop to which I have ever been. Employees were friendly, patient, knowledgable, helpful, thorough, down to earth, and totally went the extra mile in terms of giving advice without pressure or upsell. Selection was terrific and prices plenty fair. Antonio was my salesperson and he was amazing (even installed my new car rack and showed me some tricks for speed and ease). Al did some installation and customization, Laura helped me with my trade for my old bike, Ben and the other guys were also helpful and funny. Race Pace Key Hwy has all of my bike business going forward. They just do it all right. Oh, and they nail branding and loyalty with a free pint glass, free rewards program, and free year of tune-ups with purchase of a new bike. Businesses: take a lesson from Race Pace, this is how you make and keep customers.

Throwing spoke covers at me.he was tall white with the max on he didn’t apologize. April the 18.2020 at 5:20pm

Wonderful place. Staff is so helpful and kind. Highly recommend.

Hands down the largest and best bike store I have been to. Race Pace (Federal Hill) has the largest selection of bikes especially in Trek that I have seen. The sales people /technicians are very helpful, friendly and knowledgeable of the products. Best overall experience than the main competitors in Baltimore County and Harford County (where I live). Race Pace is def worth the drive if you are looking for quality staff and products.Went yesterday I bought a 2013 Trek DS 8.2 from Race Pace and place was packed and there were no issues of service.

Best bike shop in town. I had been going to some others, happened by this place about a month ago, and I make the extra trek to go here now. Great staff, and bbest of all they have many parks in stock, I was always having to order parts from other shops around town. You have a new customer for as long as I ride!!

Great staff. Very helpful and informative.

Hi Josh, nice chatting with you. Great store.

Throughout my bike-buying process they were very patient, letting me test ride several bikes. Prior to my triathlons I always bring my Kona in for a tune-up- the staff are so knowledgable. They will help with gear as well- I needed a tri top that was only available at another location and they called and had them hold it until I could get there to pick it up!

I was doing some research on where to go to get new tires on my bike, mainly in the Baltimore County area where I live. However, many of the bike shops in Lutherville-Timonium area had a lot of bad reviews about the attitudes of employees doing part work on your bike if you didnt buy your bike from them. Then I came across reviews for Race Pace, which had great reviews and decided to take my bike down to Fed Hill instead of staying near where I live. Service was great, employees were super helpful and knowledgeable. I got new tires for my bike put on within half an hour, no hassle. Glad I decided to go a little further and patronize this business. A+

Even before I bought my Kona Jake here, the staff were so great to me! They tuned up my old bike prior to selling it to make sure it was in tip-top condition. Throughout my bike-buying process they were very patient, letting me test ride several bikes. Prior to my triathlons I always bring my Kona in for a tune-up- the staff are so knowledgable. They will help with gear as well- I needed a tri top that was only available at another location and they called and had them hold it until I could get there to pick it up!

Well lit. Well stocked. Knowledgeable and experienced staff.

Outstanding selection of Bicycles and a very knowledgeable staff to help answer any questions you might have before, during or after your purchase.

They helped my wife find a bike that works for her height at a reasonable price.

Customer service is top shelf. Ask a million questions, get a million insightful answers.

Friendly. Knowledgable. Great products. No pressure to buy. Fun.

Great experience. Very knowledgeable.

Very nice personable staff... Answered every question and didnt try to sell me things I didnt want.

Very good experience, employees were kind, and they are very knowledgeable

Very friendly and knowledgeable staff provided an informative and low pressure bicycle buying experience.

They have outstanding Bicycles and their Race Bikes are Unbelievable !

Great place to shop. They will answer your question about any bike and any gear . Will never use any other bike shop .

Quick and very helpful

Even if they make a mistake, their service pros will go above and beyond to fix it and get you back on the road as soon as possible! Bravo

Great people to deal with... Race Pace is the definition of customer service.

Great place! Best

Always the best and friendliest service.

Thank you Paul and Race Pace Bicycles with helping purchase my first road bike!!! I just finished my first Ironman and couldnt be happier with my bike and the service from Race Pace!!!

Very good bike shop

Great service and sales.

We bought our new Linus bike there. People were friendly. Going to buy again from this store.

Friendly, fair prices and snob-free; all you can really ask for from a local bike shop

Always solid service; you get what you pay for. Danny is the man if you need any help with mountain bikes.