I called Cupcakery at the last minute so I really appreciate them making a cake on short notice however, I was told I did not have to put it in the refrigerator, then when I went to pick the cake up I was told to put the cake in my trunk. I was more comfortable having my husband hold it, but when I had to get the balloons I put the cake in my trunk for a 10 min drive going slow with my hazard lights on. Got to my daughters sweet 16 party to decorate and my cake looked like this. I sent in pictures and was told theres nothing they can do. The cake did not taste good and was very dry.

The cupcakes we had were fair. They were a little dry for my daughter’s and my taste. The flavors were good. My husband like the chocolate chip cookie with peanut butter and M&Ms. We will likely try other cupcakes in the area before returning. Their customer service was good and they have options for keto and vegan diets.

We had an amazing experience! We had them do two different flavored cupcakes for our wedding and we went with Almond I DO and Bromance (Chocolate/Peanut butter with whiskey buttercream, candied bacon, and chocolate chips!!!) We also had them make a 6in cake for us and it was spectacular. My husband and I didnt know exactly what we wanted but after talking to them, they knew what we would like. Everything tasted amazing and our vendors loved them too!!

My husband and I chose Carolina Cupcakery for our wedding. Dani and the staff were amazing from the start. I accidentially mistyped a cupcake name and she even created a cupcake based on what I typed. When we figured out what happened, she offered to make the correct cupcake and have it ready for us the following day. We chose four different types of cupcakes - Tiramisu, Bromance, Lavendar Kiss, and Choco-Mint Grasshopper. We also had some vanilla and chocolate cake pops (bride and groom) and all of those were gone. The anniversary cake was absolutely beautiful. All of our guests raved about everything and many tried several types of cupcakes (get extras!)

They were the only place that had Glitter Force. Pretty close to last minute too. My 5 yr old granddaughter was so happy! Beautiful cake, even had edible glitter!!

Ordered carrot cake cupcakes. The frosting was too hard to eat, terrible flavor, crumpled off when I cut the cupcake in calf. Cake was moist, but could have used more spices to have a better flavor. Disappointed in the quality of the cupcake considering the high price.

We highlight recommend this place for your wedding cake. The planning of the cake was hassle free which put our minds at ease. THEN, the cake was DELICIOUS! It was a major selling point that they only use natural ingredients and no major chemicals. I really loved that. We were so happy and still talk about it!

Absolutely the tastiest cupcakes in Hampton Roads. I travel 40 minutes to get here and it’s totally worth it for a special treat.

VERY disappointed in the quality of the cupcakes. $14 and some change for 3 cupcakes that were extremely dry. The Almond I Do had no moisture to it and crumbled when I cut it and the PB Chocolate was almost as bad. My husband ate the Carrot Cake and that was the best if the 3. Almost as if they had been frozen and then thawed. Too much money for a dessert not edible.

Very impressed, we will continue getting all our cakes from here. Our son was set on a character cake, but its a pandemic and didnt need a huge cake. We ordered a small strawberry cake with whipped frosting for his birthday. The staff were so kind with making sure he got what he wanted. They even took it back to fix a bubble in the icing my husband didnt even notice before sending it home. They truly care about their product and customers. This is even on a very busy Easter weekend. Tasted amazing too. Thank you, you truly made his birthday perfect!

Cute bakery! I purchased two different types of cupcakes. The frosting for both tasted very store bought. The consistency of both was reminiscent of cornbread thats days old. I paid $9.80 for two cupcakes. The cupcakes here definitely arent worth the money. This was such a waste of a cheat day!

Great cupcakes 😋Everyone enjoyed them..

Always fresh and fantastic Gluten free, nut free desserts! And they offer a rewards program!

I had no issues with this place! I had recently reviewed another bakery down the road as well. I would say this place wins! Flavors were great, not dry or crumbly like comments mentioning below. Service was a tad slow but worth it. Price is higher but its local not a mass manufactured process. I was surprised at the cost of the jumbo cupcakes but they only make regular size cupcakes on special advanced order...my qualm with that is, well the jumbo sized cupcakes are your regular sized cupcakes! And regular sized cupcakes would be small or mini sized...Flavors wee spot on a had a great variety. I will be back for sure.

We used Caroline Cupcakery for our wedding a few weeks ago and I couldn’t be more happy with my experience! We wanted a brownie tower, which was a first for them, and they made my Pinterest dreams come true! A lot of my family members have gluten/dairy allergies so the fact that we could get “normal” brownies and allergy friendly brownies all in one place was a big plus for us! My wedding guests are still raving about how delicious the brownies were! Hughes recommend using them!

I visited this place on June 2nd with the purpose of buying some cupcakes for my dog peanut’s birthday. I was impressed by their selection and even purchased some cupcakes for myself and family. Make sure you plan out how much you want to spend because if you’re not careful you’ll buy every cupcake they have! They were delicious and not too sweet! Just the right amount of sugar! My dog peanut loved his birthday treat and had four days of a sweet treat! You’ll love this place!

The best place to get a cupcake or cake from. I really like working here!

Love this place. Great scratch baked products, Wonderful staff, amazing decoration on my cake!

I had them do cupcakes and a cake for my daughters wedding. And oh my God that was the best tasting cake on the planet. I will definitely be using them again in the future. And stopping by for a quick cupcake now and again. Thank you Carolina Cupcakery!

OMG! Scrumptious 🤗 Wifes BD and we had the mini keto cupcakes and cheesecakes.

My fiancee and I attended a tasting for our wedding 9 days ago and when we agreed to go with them, they said a contract would be sent within 48 hours. After a week we never received anything and when we called them and told them we hadnt, we were told that it would be handled by the owner and sent immediately. Again after a couple days we received nothing. Clearly they dont care to receive business and it appears customer service is not a focus.

Came here because I wanted a strawberry cupcake. Ended up getting a 4 pack and it was almost $20. While I realize these are not average cupcakes you get from Walmart, 4 bucks a cupcake is a bit much. The cupcake itself wasnt moist at all, was hard even. The icing was flavorful but was also hard. Left them out over night because I thought maybe it was a bit hard because they were in the store display case and may have been a little chilly in there but that was not the case. The next day cupcake was still hard and not moist. Smallcakes in Newport News is way better. 3 days of being on counter in box and they still tasted just as fresh and moist as the day I got them. And a 6 pack was cheapr than the 4 pack here.

I wish I would have read the reviews before purchasing a specialty cake from this place. We ordered a sugar free cake. Went to pick it up and by the time we got home the top and bottom layer were separated. Also, the taste of the cake was dry! We spoke to the manager and she said it was a transportation issue. She advised that she had before pictures and the cake didn’t look like that. Well before and after pictures should look the same especially within a 10 minute commute. They were very defensive and offered in store credit. No go on the in store credit. We ended up tossing the cake and buying one from Cold Stone.If you want a specialty cake please go to My Vegan Sweet Tooth. They do sugar free cakes and they don’t separate. They also taste lovely. I wish I would’ve went there. They truly know how to treat their customers.UPDATE: My husband did not say he tipped over the cake. That sounds insane. Also, no threats were made. We simply stated we would post a review and WE did. You may want to consider looking up what a threat is. Its sad that you treat your customers the way you do. At the end of the day the cake was done sloppily and not once did the owner own up to it. The saddest part is, that it didnt even look like pac man. Looks like there are several other reviews here with the same issue. Instead of writing snarky replies you may want to invest time on how to better handle customers and bake decent cakes. God bless.

First time at this location, The cake pops are so good and moist, I love the decor inside, the staff was very nice and pleasant, service was fast no wait, I also like the sitting area outside the bakery, the have another location downtown norfolk waterside I visited once before

Disappointing.Bought cup cakes as a get well gift. Tried one..... Nicely decoratedBut Very dry, icing tasted like chemicals.

Was not impressed very disorganized and misleading and so over priced especially for a product that did not taste 👅 good at all…👎🏼

Staff wasn’t too friendly and seemed like he was rushing to get me out of there, but the cookie dough cupcake was AMAZING. I usually go to Nothing Bundt Cakes but I actually work a few stores down from this bakery and decided to give it a chance. I’ll definitely be back for more cupcakes ☺️

Good variety and delicious. Even have doggie treats, vegan, and gluten free goodies.

The other reviews are right. Super dry. Taste weird.

Employees were helpful, cupcakes were very good. Im a believer gluten free baked goods can taste good!

Best cupcakes ever, anywhere!!

Super disappointed with this bakery. As a long distance customer, I had my family member who resides in Chesapeake order a gluten-free cake and corresponding 12 cupcakes that were supposed to be decorated a rose gold/burgundy color with a rather elaborate cake design. Upon pickup, the cake (which was for my sister who cannot eat gluten) was not gluten free and looked absolutely nothing like the picture given at time of order. The person there apologized and said they would credit us back half of the $150 spent, which to this day (2 weeks later) has not been received.On top of it all, the cupcakes were supposed to be chocolate and vanilla variety and they were all vanilla and tasted awful.If you are looking for a bakery with technical ability and who can keep an order straight without vastly messing it up, do NOT use Carolina Cupcakery. A colossal disappointment.

So good when I am in town this is my number one place I stop I been coming since they open up she always know I need vegan and gluten free cup cakes

Its not easy to find Gluten Free of anything, I just received my cupcakes. Beautiful and tasty but the menu says Jumbo, its not Jumbo cupcakes they are regular size and its pricey...

I live in NYC and it was my best friends birthday. I called and they were able to make a beautiful cake for her sister to surprise her with. They designed it exactly how I requested. It was beautiful. I unfortunately was unable to taste it but I heard it was delicious!

Went to this cute shop today to give the cupcakes a try before we order some for a birthday. The ladies were so inviting and the cupcakes flavors were delicious. Although the flavors were a win for us, might I suggest tweaking your cupcakes texture a bit? These cupcakes are very crumbly and the amount of icing can be dialed back too if the cake was more moist. Also moist cupcakes are easier for young ones to eat, and and an easier clean up. Crumbs were everywhere after eating them. Hopefully this helps!

My husband designed and ordered me a custom decorated cake from here. I am not a fan of fondant and prefer frosting. The decorator did several intricate frosting drawings. It looked great, it tasted great, I see no reason to go anywhere else for our cake needs in the future. Very impressed.

Very nice bakery. Very nice owner and helpful staff.

Strawberry cupcake was great and moist, however, the red velvet was very dry. I would order again because the strawberry was very good!

A family member of mine got a dozen for a birthday party we had I was really excited to try this place. I was very disappointed, the cupcakes were very dry and lacked flavor. They were also very expensive for a cupcake that’s not even that big. This was my first time trying anything from this place and I’m not sure if the cupcakes were stale or that is how they are made but I will not try them again.

I really want to like this shop. We have bought cupcakes here three times. The associates have been friendly and nice. The cupcakes, unfortunately, taste awful. They are also very dry even my kids won’t eat them. Each time we end up tossing them out. I have tried the edible cookie dough in the past and that was decent.

Not your usual cupcake, but they are amazing! The are truly made from scratch and are pretty different from most cupcakes today, but they arent over-processed and their icing isnt too rich like others. They are the best!

Super friendly and inviting! We visited the bakery for a home school tour today and we were blown away by the customer service and attention to detail. We learned so much from Don the Owner, about what it takes to run the business, how baking can involve chemistry, and day to day operations. I was super impressed to learn that they also have a Food Allergy Bakery and I’m excited to order from them in the feature for my little who has nut and egg allergies. The cupcakes we took home were moist and flavorful. Thanks again!

The cupcakes were really dense. The 3 flavors we did choose were plain. Vanilla Bean tasted like playdoh. The lemon was bland and the Almond I do was good but again too dense. Wouldnt reccommend them.

Their cupcakes are some what good. I ordered a cake for my daughters Graduation and the cake was dry and the frosting was hard. It was a almost $200 cake and we threw it out. When I complained they had the nerve to tell me that it was good when they made it. I picked up the cake at 2pm. The party was at 6:30. They issued me a $25.00 gift certificate as of they were doing me a favor. Have never stepped in there again. Dont get me wrong, their cookie dough cupcake and their Khalua cupcake is really good.

My wife and I decided to get our cake and cupcakes from them for our wedding celebration as we had heard good things and they are within a mile of where we live. The initial consultation was a very good experience, they genuinely cared about what we wanted. The prices were very good, and when everything was picked up the day of the event someone was there early to make sure everything was done and ready to go for us. Even better than all of that, the cake and cupcakes were absolutely delicious.

Carolina Cupcakery never disappoints. We got 12 awesome cupcakes. The Almond I Do is my absolute favorite! The Lemon was so good! Only 8 made it home to Norfolk! Oops! Service is always excellent. The employees never seem to mind as we decide the flavors, which is not a speedy process. We were able to bring our new adopted Sailor in for her first visit, she was impressed too!

My husband and I stopped into the shop and were pleasantly surprised with the huge selection of cupcakes. We each picked out a different one and I ate mine immediately and it was amazing. I would go back and try another one in a second. Cant wait until we make another trip to the area so that I can buy a few more!!!!!

I really wanted to like this place.. they have lots of options that look amazing. I bought 3 cupcakes and they were super dry and crumbly. The super sweet frosting was piled high, but it failed to make up for the dryness and density of the cupcake. I see from other reviews that this is common with them. I paid $14 for three terrible cupcakes. 😟 Unfortunate.

Allergy free bakery is awesome! We have people in our family with tree nut allergies, others with peanut allergies and another with both nut and gluten allergy. This place is a godsend! My sister was so excited she had more than one option for a cupcake, not the usual here this is yours...Thank you for all you do! It really makes a difference and gives us peace of mind!

Staff super friendly and attentive, one of the ladies even ignored a store phone call to attend to me which isnt very common these days! cupcakes come in a variety of flavors & are absolutely delicious, a little pricey but definitely reasonable for size & gourmet quality. great for those with dietary restrictions, very conscious of gluten & other allergies.

Best cupcake place ever me and my sweetheart love getting our cupcakes here and the workers are so sweet and lovable to us. Its like there customers matter to them and thats rare

I love their delicious cupcakes! Good variety, excellent flavor and texture, very friendly staff! If they were closer to my house I would go there daily!

*update* called back after a response from the Cupcakery and they were able to get me the sweetest little sprinkle mini cupcakes that were awesome. Thank you so much!Tried to call 24 hours ahead to request 24 cupcakes of their regularly carried cupcakes and couldnt because they require 48 hours notice for that

Stop! Go somewhere else! Had a sugar free Pac-Man cake made. Much to my surprise on pick up it looked like something I could have made at home. It was just a yellow cake with a black dot and triangle for $49+ tax. Icing was not applied clean and no attention to detail work. Not was was expected but I have been getting sugar free cup cakes from this shop in the past so I just knew it would at least taste good. Nope! Wrong again. Cake lacked flavor and was dry. Spoke with owner who like to talk over me while expressing dissatisfaction. The owner ended up hanging while still talking. Poor product and worse customer service.

A very disappointing experience! Ordered a two tier gluten free funfetti (with sprinkles) Princess cake for a bridal shower. While the cake was beautifully decorated, (although a couple of the icing flowers fell off), it was not made per my custom order. I received a very dry vanilla flavored cake, that proved messy when cut and served. Sadly, the most discouraging part of this unfortunate experience was the unprofessional and defensive attitude of the shop owner when I conveyed my disappointment.Responding to the Owner’s reply: Wow! What a further disappointment and untruth!! I was never advised “not to order a gluten free cake” from this bakery; why would you offer gluten free products if you had to advise people not to order. Additionally and more importantly, this gluten free cake was ordered for a bride to be who is allergic to gluten, as well as a few other guests! Further, I never asked for a refund! I wanted to share my unfortunate experience in hope the bakery would do better, and found the owner to be rude and unprofessional! Yes, the cake was decorated nicely, although a couple of the flowers fell off, but it was dry and fell apart... The bottom line and business 101, you should not offer products that you can’t stand behind or find the need to advise the customer against ordering!

Emphasis on taste- great however, the cupcakes were dry. Im not big on icing myself so even half the amount of icing would be perfect. This is my 2nd time trying this place with the same experience. First time I thought I went on a not so great day. I agree with maybe tweaking the recipe to make the cupcakes a little more moist. If you get them they have to be eaten that day. I had a snickerdoodle, cookie dough (most moist), something strawberry w/strawberry icing, and sweet potato. Nice variety.

This establishment is fantastic. Love the atmosphere, cupcakes, and community service mind set. My top three picks are chocolate chip cookie dough, carrot cake, and chocolate cheesecake.Check them out!!!

The owner was gracious enough to let our homeschool groups arrange a field trip to check out their facility. All of the staff was wonderful and friendly, super knowledgeable and passionate about what they do. The cupcakes we got to decorate were delicious and pun intended the icing on the cake !

I just want to say that I am utterly disappointed with the quality of the cupcakes. I went into the store with high hopes being that this store has high rep due to an appearance at cupcake wars.I was surprised to see the variety of cupcakes (no problem there) I ended up ordering the key lime pie and double chocolate cupcake. I was shocked to see that the cupcake was so large but that was pleasant to see.HOWEVER, the taste was TERRIBLE. I never thought that I could have a cupcake that was so dry. It crumbled as I was unwrapping it. I still tried to eat it. But I ended up throwing it away. I just came up with a hypothesis that it was just a bad day.Upon my second visit, I tried four cupcakes.(Strawberry, Pink Champagne, Cookies and Creme, and the Hibiscus) Someone made the decision to put hard candy on top as a garnish and that was terrible. The cake itself was very very dry. The icing itself was crusted over as if it had been out for more than its shelf life. The rest of the cupcakes shared this same quality.The cookies and creme had a weird taste. It didnt remind me of the flavor that was being presented. The icing resembled the aroma and taste of a maraschino cherry. So my wife called and they assured her that it was not used in the recipe. But there is no way a distinct flavor like that can be mistaken. I deeply regret going here and I am certain that I will not return for these expensively disgusting cupcakes.

The best Keto cupcakes I’ve ever had!!!!

I’ve enjoyed everything I’ve had from Carolina Cupcakery (and I’m gluten free so that’s hard to do well!). I also got a cake for my best friend’s baby shower from here and all the guests couldn’t stop raving about it! Several people even said “I don’t normally even like icing but this is delicious!”If you’re looking for a crowd pleaser both with taste and looks, amazing caring staff, a very generous owner who wants to make every event (no matter how big!) special, then check this place out! Highly recommend!

My wife and I went in just before closing and the owner was awesome. She gave us a special deal on half priced cupcakes and we ended up taking home 4 more cupcakes then we originally intended. All the cupcakes were amazing! Even after a couple of days, a quick pop in the microwave made them the highlight of my weekend.

I cant even describe how awful tasting the cupcakes were. I stopped here because it was the only specialty bakery opened on Fathers Day. The tast was very distinctive. My normal bakery who does BAKE FROM SCRATCH (cake and Icing) was closed. The atmosphere wasnt inviting, and on top of that the cupcakes tasted nasty!!! Dont shop here, you wont be satisfied.

Wow!!! The cupcakes are amazing. The team was so accommodating and did an amazing job for my wedding. I will recommend them over and over again.Update: I am blown away by some of these reviews. I still have cupcakes a week after my wedding and they are still incredibly moist and just as good. I didnt get anything but positive feedback about the cupcakes and how delicious they were. I cant wait to reccomend them.

We wont be back. Second time weve tried grabbing a 4 count of cupcakes and honestly they are just not worth it. Very dry and crumbly cake. Sams club had 30 cupcakes for $15 which have never been this bad and thats almost what we paid for these just to only eat half of each. The other reviews are accurate, I wish the recipe would change so we could come back.

I dont want to put a 1 but have to put something. I sent an email and left a voicemail to special order a cake for my sons 1st birthday and no return call no return email when I called I was given a bunch of excuses why they didnt respond. Now no cake since my family members are allergic to gluten. Very unprofessional.

This was my second visit. The first was 2 years ago and also a 1-2 Star based on the texture of the cupcake. Flavors weren’t bad but they were extremely DRY. So I never went back until today. I am vegan now and cupcake options are limited. While waiting for my food at another location tonight, I walked over to inquire. Although hesitant, I grabbed one to test out. Got to the register and my total was 4.91. In my head, I’m thinking of this cupcake better be good for $5. I pulled out my debit card and she told me there was a $5 limit for cards. *Blank stare* Surely I wasn’t going to get a second $5 cupcake, knowing it was a long shot that it would be satisfying. So I politely said nevermind, I don’t carry cash and was turned away for 0.09 (NINE CENTS). YOU’RE KIDDING!!! There are only 2 cupcake shops that sell vegan cupcakes so they lost a customer forever over 0.09. I’ll continue my weekly visits at My Vegan Sweet Tooth.

I have always had wonderful experiences here. The staff is very patient, Ive shown up 10 minutes before closing and was treated no differently than when Ive gone at opening. One of my favorite cupcakes is the french toast cupcake! Keep up the good work guys!

Definitely great variety

Soooo delicious! One of the best in town for sure. Their fresh strawberry flavor is my new favorite cupcake--ever. Im still thinking about it a week later. That same visit I bought a gluten-free cupcake for a co-workers birthday and she absolutely loved it. Whatever magic theyre using, its working, because she said it didnt even taste gluten-free. Theyll definitely have repeat business from me.

My husband is a diabetic and takes both Metformin and Jardiance to control his blood sugar. He had 2 sugar free cupcakes. They were small and poorly packaged. Afterwards, his blood sugar spiked to 209. If you are a diabetic consume with caution.

I purchase a red velvet vegan cupcake for my birthday and it was delicious!!!!!

Went to grab a cupcake since Ive seen them in some of the Skinny Dips. My cupcake tasted like it was frozen. The cake was dry and there was no flavor. Luckily, I went to Nothing Bundt cakes and felt better.

Very inflexible. I just wanted two jumbo cupcakes, decorated and available for pick up. This was not possible because in order for them to be decorated, they had to be part of an order of a dozen. If I wanted single cupcakes, I could only get them in the store and not decorated. That doesnt help me when I live out of state. I never thought I would see buerocracy at a cupcake place! Please improve on this, Cupcakery.

Cupcakes were very dry and dense. we tried lemon..tuxedo.... pumpkin cheesecake and biscoff.. biscuits was. a little moister

I have been here a few times but today was my first time having a gluten free cupcake. It was pretty good!!! I could barely taste the difference. My kids also enjoyed it. I think I will try a vegan cupcake next time!

Best cupcakes and service! I highly recommend this place. If your sweet tooth is calling stop on by.

Let me tell y’all something about Carolina Cupcakery: I had gone to THREE different bakeries before I found this one, and I know that God sent me here for a reason! I’m not one to typically leave reviews, but everyone at this place was beyond helpful, beyond polite, and extremely accommodating when it came to my family’s dietary restrictions and our beliefs! They perfected my order and put up with my constant phone calls! Chelsea, the woman who took our order and decorated our cake, even walked it out to the car to ensure it was placed securely before we drove off. When we finally tasted the cake, we couldn’t get enough! It tasted amazing! I am so thankful that I ended up ordering from Carolina Cupcakery and I know I’ll be back for every cake I’ll need!

Todays choice of the shamrock cupcake was completely missing any hint of Irish cream. Icing a little grainy. Green colored cake Im guessing was just vanilla. Not much flavor there either. Missed the pot of gold for me..

Ive been here the past few Saturdays and was very disappointed. Last Saturday I went there a little after 2pm and they were sold out of the cupcake that I wanted. They dont close till 7pm so why are they sold out this early? I just went today at 11:15am to get the same cupcake and they didnt have it. Why not? They opened at 10am. Why is your case not full by now? Big inconvenience and total disappointment. Im betting by the time I get off work theyll be sold out.😑

Ive dealt with this place twice. The cupcakes are good but the customer service has been less than satisfactory. The first experience, they completely forgot about our order of cupcakes for a birthday party and had to rush them. The second time has been attempting to make an order and we cant even get someone to take an order or return a phone call. I see from other reviews that customer service is not a strong point.

I stopped in and picked up two vegan cupcakes. The Strawberry vegan cupcake is wonderful! The staff was great! I will definitely satisfy my sweet tooth here again in the future.

Absolutely love their cupcakes. Whats better is that the make allergy friendly cupcakes (like gluten free and dairy free as well as nut free) in a separate dedicated kitchen and the cupcakes still taste delicious!!! BEST GLUTEN FREE CUPCAKE EVER!

I ordered a custom cake about 3 weeks ago and picked it up Sunday. I paid almost $200 for this cake and it was my moms 60th birthday. The cake was absolutely HORRIBLE. It looked beautiful but it was terrible. Extremely dry and it just crumbled when you tried to cut it and fell apart on the fork. I threw the cake away after paying all that money for it. I would not recommend this place to anyone and I would not go back. Extremely disappointed. Extremely!

Great selection of vegan, nut free, gluten free cupcakes, some of which are also low FODMAP! The staff is very friendly and helpful. Its a treasure buried in the heart of Chesapeake.

They are cool and they have a very thoughtful gluten free selection. I appreciate that. However, their cupcakes dont blow me away. Im simply glad Carolinas is an option and they run a thoughtful business plus their service is good.

I used to love this place, especially back when it was in Hickory, but over the years the quality just seems to have steadily declined. The cupcake selection and even the customer service for walk-ups seems to have taken a back seat to the catering aspect of the business. Ive been severely disappointed in the selection of cupcakes on my familys last three trips here. Ive finally made the decision to stop going here. Its a shame because we used to love their cupcakes.

Took my 9-year old aspiring pastry chef daughter in for the first time. Great looking cupcake and cakes, but not even a smile from the young lady who helped us out. Purchased 4 cupcakes and took them home to the family. Below average at best. That was the consensus among my wife, my two daughters and me. What we purchased looked good, but the looks far exceeded the taste.Overall, not a good experience and we wont be going back.

Ive been at this location twice in the past year, both times for my daughters birthday. The first time, I bought a small cake. That small cake was $30. I thought this was really expensive, but I paid for it anyway. My daughter has several food allergies, so I was just excited to find a bakery that would cater to her needs. No one in my family could tolerate the taste of it, though. I hated to throw it away because it cost so much. The second time I visited, I decided to to get a single cupcake. The girl in the store was not very friendly, nor was she particularly helpful. I dont know how it tasted, because I was afraid to try it. My daughter liked it okay, but I wont be back to this bakery.

Out standing customer service I brought them in a picture Of the type of cake my daughter wanted for her sweet 16th birthday They were not only able To make the cake but Exceeded my expectations The cake turned out amazing. I will never go anywhere else Again to have a cake made. They are extraordinary

Dani and her crew catered our engagement party and wedding—they did an AMAZING job! I would highly recommend them to anybody!

I have been to the one in Ghent, and they were excellent. I came here hoping this one would be just as wonderful, but sadly, no. Whoever baked the cupcakes didnt sift the cake flour properly--the cupcake was dry, was clumpy. Also, I ended up with mild food poisoning. The frosting could have been better, much better. My son took one bite of his cupcake, and threw the rest away. What a waste of money.

I will start by saying I tried both cookie dough flavors and 3 cupcakes; strawberry, chocolate fix and party cake. The cookie dough was inconsistent with the first time I tried it. It was really loaded with sugar to the point where it gave everyone a headache. The chocolate chip is definitely better than the brownie smore on the sugar, making it a bit better. As far as the cupcakes, the party cake was really sweet but lacked actual flavor other than over powering sugar. My kiddo didnt even care for it. The strawberry had way too much almond extract, so it didnt even taste like strawberry though it was super moist. The chocolate fix was decent except the chocolate buttercream frosting was old and loaded with sugar. The cakes themselves were not very flavorful, which is not worth the 4 bucks a piece. One reviewer made a statement about it being all natural and thats why the lack in flavor, first off not all of the flavors are all natural and secondly I make homemade strawberry cake with better flavor, that has nothing to do with the ingredients themselves, only how you use said ingredients. Whomever decided almond extract was a good idea in the strawberry frosting should not ever make that kind of decision again, it was a mistake and rendered the cupcake round file worthy. Dont waste your money unless you want to pay that much for massive amounts of sugar.

I was disappointed that the vegan cupcakes were in the refrigerator/freezer unit and not made fresh. The lady stated that vegan cupcakes didnt sell as fast as the others so they place them there. This leads me to believe that they arent made fresh daily like the others because the sell rate is low for the vegan/gluten free/sugar free cupcakes. They should come up with fresher way to sell or only do custom orders only.

I purchased cupcakes for a baby shower I hosted and everyone loved their cupcakes. I ordered the red velvet and strawberry cupcakes. They are really fresh and delicious! Will definitely recommend them to anyone!

Friendly service with plenty of choices, pup cakes and even gluten free! Beautiful cupcakes!

I will be glad to update my review, if they can hire someone who can or start making some better quality cupcakes. Been here twice trying to give them another try because it’s close to home, but each time my cupcake was extremely dry. I guess I will have to drive an extra 8-10 minutes to the Buttercream Cupcake Cafe in Chesapeake as well, but they are worth it and made from scratch daily...no matter what time of the day their cupcakes are always moist and yummy no matter the flavor and the buttercream icing is not too sweet at all.

The cupcakes were very dry and crumbly. The frosting was super sweet. Overall very disappointing. Definitely will not be back, there are too many other good cupcake shops around the area.

Delicious cupcakes, love how the frosting isn’t too sweet. They also take 48hr cake orders which is convenient