I wish we could make separate posts and ratings for each time we visit a place. I would rate this location a 5 for each time. Both times I have been in, Dave has been so helpful. He is so knowledgeable and friendly and not your pushy sales guy. He is honest and straight forward. He made sure we were getting the best deals when we initially came in, switching service providers, insuring we would be saving money on the switch. We walked out completely satisfied. Unfortunately, an interaction at another store caused some major inconveniences with our account not even a week later. Dave was so patient in working to figure out the issues and solved them once found without causing more confusion and complications to me and my family. He was empathetic and apologized the entire time, even-though the issue was of no fault of his. To top it off, another gentleman who worked there (unfortunately I didnt catch his name) in the store kept my son entertained the entire time (by choice) we were in the store BOTH times and my son was ecstatic and hated having to leave the store. The entire crew is amazing. I dont want to visit another AT&T store after receiving the exceptional customer service Ive received here.

Needed to order a screen replacement and be placed as an authorized user on our account. Dave greeted us right away! He was extremely knowledgeable and helpful. It was a great experience!

Best Customer Service I ever had!!! They know what they are doing and make it right! Any questions you have they are on it!!! Make the right choice and go with this Company and this Mobile Store! You’ll Be Glad You Did 😉

Horrible, horrible location. Condescending employees, led by the manager Nate, who is exceptionally rude. When the online sales department gave us incorrect information Nate did nothing to assist us, except blame the online sales department, and continue to say how his store averages 4 stars on Google. Not if I can help it...Do not go to this location. They do not care, they do not provide good customer service, they do not want to help.

Dave was great. Answered all my questions and saved me money. Highly recommend.

This location is pretty decent. Its better to go after 5

Thanks Nate for taking my call and providing me a solution when you were off and out of town. I went to your store and Dave provided me with outstanding customer service. I was in and out with a new plan in no time. Great experience.

The AT&T store in Clermont once again has gone above and beyond to assist me with my purchases, fully understanding my bill, what lines have upgrades, and what options I have as a AT&T customer. There is no other company I will do business with. Trust AT&T in Clermont for all your mobile and tv service purchases! Thank you again Chris and Samantha!

Andrew was amazing and very informative with how everything was going to go down. He listened to what we wanted and he accomplished it to the T. He also had Dave come to end the transaction and Dave as well was very informative and knowledgeable.

I had a challenging situation arise while visiting a family member out of town. I went to AT&T in Clermont FL /Oakley Seaver Dr. We were greeted promptly, had a fantastic experience with Cory, the sales rep. I’ve never had an issue resolved so quickly & completely. Cory asked questions to help me with my specific problem. He was genuine, courteous, & attentive, even to my 13 yr old that was with me. I highly recommend this location & Cory. A definite asset to AT&T.

Appointment time was nice. As soon as I walked in I was greeted and a representative was available to help me correct the issue with my Apple Watch. They had to reset my watch in order to get my cellular service working which had been initially set up incorrectly by a major box retailer with initials of BB. I specifically asked that all the apps would not be sunk with the watch since I have hundreds of apps. They tried to sync everything.They were able to resolve the issue with one visit and so far everything is working as expected. I am spending time removing all of the extra apps.

Dave was extremely helpful and very knowledgeable! He goes above and beyond to get what works best for you! Great asset to AT&T 😊

We have had the pleasure of working with Israel at AT&T Clermont Florida for many years. He has always been there for us and has been very instrumental in us deciding to stay with AT&T even though there are so many other cell phone companies to choose from. He always gives us Disney Service. Thank you for employing him! Connie Hufnagel

I went to the ATT store in Clermont to upgrade my phone. Worked with Israel who went above and beyond helping me not only with getting a new phone but setting everything up!! He was fantastic!!

I bought my Samsung phone there couple years ago, yesterday I took it to the At&t store in Clermont off CR 50.The employee was knowledgeable and fix the problem I was there for quickly

Everything was perfect! Mr. Torres was very proffesional and he help me with everything i need plus he explain everything with details, also i admire his patience and his people skills he deserve any upgrade posible on his carreer as costumer service provider, i have a lawn care company and i know how the clients get sometimes and i definily saw his patiance and dedication to At&t ..good for you at&t youll got a good one...thanks for the service..

Thank you Cory, we purchased our new contract at another place and they put discounts on our lines that would were not valid and basically we were going to end up paying a lot more than expected. Cory worked with us happily finding solutions to the mess that was our new phone contract with ATT. This could have made us turned off to ATT but he helped us understand how the phone contract works and how much be expecting for costs of changing 7 phone lines and 7 new phones. The other person left us in the dark and hid the actual costs of things just to make a sale. It’s amazing to know that Cory would take the time help us and fix our problem. Thanks so much your awesome!!

This is a much bigger size store in Clermont FL that has more employees to assist costumers. They are open on sundays.

Very helpful and pleasant staff.

My experience today was amazing Israel was very entertaining, he made our wait there worth the wait.he went above and beyond to make sure he took care of our needs and what we were looking for. I would definitely be coming back to the store thank you again for everything.my phone plan is not with AT&t unfortunately but it was a gift that I was buying for my sister but with the experience I had today Im definitely reconsidering my phone plan and who Im with.

Fast and friendly service! Israel was great to work with

This is customer service. I called about a very specific phone and Israel was very professional over the phone. In fact I had called several stores prior to coming to this store.Was greeted at the door and treated like a person, not a number, not a sale - throughout the transaction.  Israel is wonderful, kind, the absolute best. He was super attentive and honest . I even went back next day and he addressed my son who wanted the phone upgrade.  He even worked with my phone and screen protector to make sure it was placed absolutely perfectly with no bubbles! He went above and beyond. Easily one of the best experience at any ATT store ever.

Israel went above and beyond to update me on an issue I had with my order. He was very professional and exhibited such amazing customer service. He took care of my issue promptly and had my order fixed in no time!!

Chris was absolutely outstanding. He was professional and cordial towards me and my husband. If I could give him 6 stars I would. Great job Chris!

I just wanted to shout out your employee David! He has gone above and beyond. He is super patient and friendly. Thank you, David!!

Great service. NEW PHONE ! YEAH...

Txomin sold me a phone after I told him I had not made a final decision on either the 12 or 12 Pro. He never said there’s a restocking fee. So I was forced to pay a restocking fee after returning the phone in the original package 4 days later. Buy your iPhone from Apple store instead. Learn from my lesson

Go nowhere and see no one but Andy at the Clermont store . What a great human. Such patience and determination to fix my boo-boos. Thank u Andy. You deserve a raise!

It was very good David was great.

I was assisted by a Representative whose name is Jaime. Very professional, excellent customer service. I thought my phone was a goner but her knowledge resurrected my phone in short order. Thank you so very much!!!

Stephan was awesome he answer all my question and was very detailed. !!!

Andy the tech was amazing

The manager here, does not know how to address guest. Much less how to run a sales floor. So mad at his inefficiency that I am even considering to switch back to Verizon.

Israel at the Clermont AT&T Store was very helpful, took time to explained all our new IPhone features.

Came into the store today and Andrew Spencer was wonderful. Very courteous and helpful. A truly great employee for A T & T

All the employees are very friendly. Any problem I’ve ever had they have completely helped me with no problems. I love coming here

Amazing experience, I got the new Iphone 11 pro and just switched over to At&T. Alex was extremely helpful and provided top notch service! The store manager was also great and let me finish updating my phone until after store hours so I could trade it in !

So AT&T is only about the new customer not the customers loyal to them for 15 to 25 years. Sales and deals are only given the to person walking off the street. For instance the promotion department is giving the note 10 plus for $15.00 on the monthly where the loyal customers for years gets a minimal discount and that discount comes only if thier phone is traded in and possibly qualifies for the amount told they could get. We have delt with lies by store employees and fought to get it fixed and still stayed with AT&T. Spent 3+hours on the phone about our HBO access and was told we dont have that and did survey with an automated response about the call. Have emails stating we are eligible for upgrades and told today our lines are not eligible. This just tells me that loyal customers with AT&T dont matter when we are the ones who have put AT&T where it is. I asked the question why should I stay with AT&T. The customer service people couldnt even answer that question. Does anyone know why I should be loyal when the loyalty gets you nowhere?????

Had one of the best experiences today with Paul K one of your Business Experts. He went above and beyond to help me with a unique problem I was having with my grandfathers account. Thank you Paul!

Paul was amazing. Very helpful and informative.

There was not enough staff to take care of the customers on this date.

At&t WAS AMAZING. Paul is AWESUM, very friendly n knowledgeable. I just WANT 2 say THANK U

Always friendly. As soon as I walked through the door Brandy greeted me by name and with a smile, let me know someone would be with me shortly. Even though the store gets busy, theres always time to be kind to one another, and she shows it. Thats what I like about coming in here.

Fast in and out

Went in today after a week and a half of going back and forth with AT&T and Direct TV and getting a big run around, hours on the phone and still had no answer! So I stopped in for help Paul was AMAZING! He called support and was adamant about getting me help and when he also got to the point where they would call me back, he did not give up he took to google to see if he could find a solution and he DID!!! In less then 30 minutes he fixed my whole problem. Very happy great customer service and very friendly and welcoming. Thanks Paul!

Turned in an old phone for charity-repurposing. I arrived when they were understaffed and had to wait quite a bit. Once attended to, everything was fine.

The service I received in store was phenomenal. Phone service itself not so much.

Andrew is wonderful. What patience from someone so young. Hes an asset to ATT. Thank you Andrew

They have no respect for their customers. I went in there to buy a new phone because mine decided to never have service and wouldnt let me make calls anymore, so i came up to AT&T to get the phone Ive been wanting and I was told that I shouldnt get the S7 because the new version S8 will be available at the end of the month. When he was showing me the new version the rep didnt even know anything about it other other than it was the new one and its better. So I went down to Metro and picked up the S7 for literally half the price and couldnt be happier. Better LTE service everywhere even at my home way out in the country where i never had service before and the sale reps there were very helpful and knew every little detail about all the phones to help with the decision of picking the best phone for your application. Strongly suggest for anyone who is going here to pick up a new device to go elsewhere.

Worst company I have ever had the misfortune of dealing with, lied about offers available and basically stole three iPhone 7 from meOwners response is to say sorry we will try to do better next time! What about my money????Still no response or contact from anyone?!!! Call this customer service! I call it it disgustingWhy don’t you just honor the deal we were promised? Why do I have to waste my time coming to the store I am fed up with your company and do not wish to set foot there. Just put the credit on my account! Why is that so difficult??

1.5 hours waiting to be helped. No joke. Awful.

Great service

On time and very helpful.

Adam was the young man that waited on us and he was awesome !! Thank you !

When you walk in your greeted right away and I was helped, I already knew what I was looking for thank you guys for the help . This is my go to storeHelped with transfering information to new phone and answered all questions I had.

Love coming here. Paul is friendly fast and very knowledgeable. Russell is a great person too.

I went in today for help transfering information from a broken tablet to my new View2. The female employee told me to look it up online. (I did and did not have a good signal to do this at home.) That is why I came to this store. I have bought a few devices from you. I have been with AT&T for over 10 years. Worst customer service ever. I guess she was just looking for a commission. Btw, I was also looking for another tablet and phone. Too bad. I will gladly drive to the Lady Lake store from now on.Edited to add. The Lady Lake store helped me to set up and transfer information to my new table. They were glad to help me.

Andrew was very helpful helping me setup my new phone.

Greeted and wonderful experience with Juan, he was honest and straight forward with us. Took his time to walk us through everything with the Samsung 8 Notebook. I think more people should be like him and we rate him a 10 plus, thank you!

Very knowledgeable employees spacious well run store Andrew very patient employee

After you buy the phone dont ask for any help

Cool deals

They never help with the problem on your phone. They are only there to sell the phones and not to help you

Israel is super helpful and efficient as always

I would give this store a 0 if I could. My mom & daughter went her and were miss treated & LIED to. I had to get on 611 and get them out of that store! They were trying to sell my daughter a new phone, she just got new phone 10 days ago but it was having issues since delivered. They refused to cover under AT&T 14 day coverage to replace. Then they said if I called 611 to get new one, we would lose our BOGO free promo. I was literally on the 611 phone and the rep said get them out of the store & she reported them to corporate with names. DONT GO TO THIS STORE! They were more worried about watching soccer than helping customers! Manager Jules literally walked away from my mom and didnt want to help since game was on tv.

One star is too many for these folks. This has to be the WORST AT&T store I have ever visited in doing business with AT&T for 30 years. Bought a $600 phone there last week. They refused warranty on the phone even after corporate said they would replace it. The manager I dealt with was EXTREMELY arrogant and rude and even laughed at the issue. LG agreed to fix the phone at no cost if I ship it to them but I should have not had to contact them or go through this. This store needs a few lessons on customer handling skills or maybe a manager that cares. I would also advise to stay away from the LG G3 phone as the screens crack without being dropped. AT&T will not stand behind their products

Great Experience, great service from Juan Pena!Thank you!

Service isnt exactly the friendliest. Not a lot of empathy if youre having problems. Just a lot of shrugged shoulders and Ive never heard of that.

These people are totally clueless on how to do anything other than a basic sale, dont bother trying to get anyone to help you with a problem or youll get a bunch of umms and giggles. Its like dealing with children instead of a trained, knowledgable sales associate.

Extremely helpful. Very satisfied.

Was greeted promptly and had my questions answered in a very short time.

Our Clermont store is the best. Great friendly, helpful service!

The hands on experience and knowledge of the representative makes my choice of a smartphone worthy.

I went here once a couple of months ago and the service was good. The guy who took care of me was okay; and he upgraded my phone to a Samsung Galaxy Note 5. He also said my daughter could upgrade to an iPhone 6s when she wanted to.I went there last weekend to get a second Samsung Galaxy Tab and the service was so-so. The girl seemed like I was interrupting her. She also said my daughter could upgrade to an iPhone 6s whenever she wanted to. Later that same day, my daughter went there to upgrade to an iPhone 6s and they didnt want to upgrade her phone. So later on, I called AT&T and they said no problem. They confirmed they could indeed upgrade my daughters phone to an iPhone 6s like the first guy and the girl at this store had said.So, I went back to the store today and they still did not want to help me. I finally called AT&T and they upgraded my daughters phone to an iPhone 6s and they are mailing it to me. I already received the shipping confirmation via email.This AT&T stores staff has limited intelligence and even worse customer service skills. I WILL NEVER shop here again and I will recommend that everyone I know stay away!

Under staffed, took about 45 minutes to get help, for a store this big should have more employees

Very helpful transferring contents of my old phone to my new one.

Came to this location on 4 different occasions and have to wait 45 minutes to 1 hour to see a representative.

Lies about plans

This location is very helpful and pleasant

Fast efficient service and always ready to satisfy your needs.

Service is terrible been here for 20 minutes with nobody acknowledging me at all would not come to this store again and i live right down the street. Worst At&t experience i ever had.

Horrible service, I wish I can give 0 stars, too expensive and on top of that you have to buy the phone on full price, with Cricket I have 4 lines for just $95 same amount ATT charges for one line, really disappointed

Samantha was very helpful.

Best team ever

Staff was attentive and very helpful and service was very fast.

I give these guys a zero becaus they are very rude my dad was told several different stories he was told by one they can wave his deposit if it is under 500 then they said no we cant you have to carry over a phone so he had an unlocked galaxy phone he could bring and after being told they could it was they same thing again he got there and they said oh no we cant and a group of them laughed at him it was extremely rude i dont understand how professional bussiness people can treat a customer in such a way

Great service and friendly staff

The guy who helped me was quick and friendly.

Disappointed, they had no accessories for the Samsung Galaxy 9S

Typical cell phone sales. Its the same every time. Im getting a phone, not buying a car. Why does it take so long?

Very Nice service from Juan!!!

This store is horrible. The employees help if they want. Specifically the idiot Elvis

Large showroom means youre free to browse but might have to call a salesperson to get their attention

Your average phone store with your average salesmen upselling phone deals on overpriced and lengthy contracts... Ill stick with purchasing online.

Longest wait 1hour 25 minutes

Ridiculous wait, was in the store for 2 hours to get a new phone. Go to another store

Horrible customer service... Every employee Ive come into contact with there is just unfriendly and doesnt really seem to want to do their job or help you.

Very friendly cashier

Israel was very helpful

They treated me well, but could not fill my order. But none if the ATT stores have any.