At my office, we stand behind our work, and know the value of treating people right. Scott, the service manager at Berkeley does too. They’re doing so well, they have trouble keeping boats in stock right now, and they take care of their customers - even after a sale. These guys are five stars all around. I wouldn’t hesitate to tell you to buy your next boat at Berkeley, or if you have a problem someone else is struggling with to take it to Berkeley.
Mercury Marine website shows them as an authorized dealer so I went in to inquire about a 20hp outboard fully loaded (price was not a concern), I was immediately told that I should go to a BassPro shop and they only carry larger outboards. Sales staff was very reluctant to price a smaller outboard and have it shipped in for me. A waste of time.
After a year of shopping for the right boat, I decided to buy from Berkeley Outdoors. Dustin and Allen were very informative and took the time to guide and direct me in my best interests..
Great professional, knowledgeable staff answered all my boating questions
Im Dave Bogovich from Aiken, SC and I recently purchased a 2021 pontoon boat from Berkeley at their Columbia store. Dustin, Amanda and Leo are top-notch folks. The entire experience was awesome. Ive been a boat owner for 15 years and consider myself knowledgeable about watercraft. Yet, I had many questions about the Sun Tracker I was interested in. The above mentioned were informed about their products and answered any questions I had, if they werent sure they would admit they didnt know but would find out. I appreciate that honesty. Im very pleased with my experience at Berkeley and with my pontoon boat. If a friend was looking to buy a boat I would definitely tell them to give Berkeley a try first.
Very helpful and knowledgeable about boats.
After looking around town, I decided to buy my boat from Berkeley Outdoors in Columbia, and the staff have all been great. Im glad I did. What a great service department! Josh and Emerson do a great job, I would recommend if you need parts, service or a boat; definitely look at Berkeley.
I called them to see if they had a certain part I needed. Trying to buy local. They said yes, they had it in stock. I drove 30 minutes; they did NOT have it. I drove back home, hello Amazon.
Purchased a Minn Kota Terrova from Berkeley Outdoors in March, had a issue with it. Turn around time was about three weeks which is fairly common for boats in the summertime. Will be back later.
We live 2 hours away and called to see about getting our annual checkup on our pontoon and motor that was purchased through Berkeley Outdoors of Columbia. They were able to schedule us on a Saturday. They found a small leak and fixed it which took them basically all day(Remind you they close at 3pm on Saturday’s) . That is customer service. They put us as the customer first always, instead of asking us to leave the pontoon until next week. We could use a different dealer for our annual checkups, but with the 5 star customer service we receive we will never pick a dealer closer. They are worth the drive.They are they best. When we purchased our boat in 2018, the deal went very smoothly. We had no problem with financing and add ons we purchased. Cypress Cay needed to send up a couple items and the dealer was easy to deal with in getting the items shipped to us.Go check them out, if you are looking for a new pontoon or motor. They are wonderful to deal with.
This place is awesome! The guys in the service/parts department are super knowledgeable! They are patient, they listen and found what I needed every time! Keep up the good work guys!
I was looking for parts for the steering on my boat. They were a huge help and found what I needed fast. Great customer service. Will recommend them to anyone who asks.
Mr. Barry Sowers and Team was awesome. Best service I ever received. I been around the world made many purchase but this was the smoothest Purchase ever. Thanks and I recommend this location.
The service department is excellent. Had a few issues in the past but the new staff has turned things around. Communicated clearly what needed to be done with routine service and a motor repair under warranty. Also kept me in the loop with status updates when parts were backordered. They returned the boat without grease, soot, etc everywhere which isnt always the case with marine mechanics.
Karen and I want to thank Berkeley Outdoors (Brian) for the personal time he spent with us in the familiarization of our new boat. It is a new and exhilarating experience that we will never forget. The confidence Brian gave us in operating our boat, motivated us to get more gas and take a nice long relaxing ride on Lake Greenwood. The wife is a more competent captain than me! Honey I’ll drink, you drive. :) :)
Your best friend till your purchase is complete, then good luck if you have any issues with your purchase bc you’ll be waiting months for the smallest repair imaginable!!!!
We could not even get anyone to speak to us much less sell us a pontoon boat . So disappointed.
I always appreciate the great service Ive gotten from Berkeley Outdoors. Ive been a customer since day one and have been taken very good care of. All 3 locations work hard to take care of there customers. If youre looking for a trustworthy and dependable place to buy a boat or get the one you have worked on, look no further. They have 3 locations. Columbia, Manning, and Monks Corner SC.
Great buying experience
We recently purchased a pontoon boat from Berkeley Outdoors of Columbia. We enjoyed our experience dealing with everyone there. Barry Sowers, the salesman we dealt with was very helpful. He was always willing to answer all our questions and help in any way possible. We would recommend Berkeley Outdoors to anyone thinking about purchasing a boat.
Great service and.sales.I love this place. Not open on Sunday. Great experience, lots of awesome choices. Competitive pricing and friendly staff. Smiling faces,beautiful places.Diverse opportunities to save. Lots Be happily suprised by the savings. A great place to spend your time and save some money While.enjoying a great variety of choices. Thanks for an awesome experience.
Amanda is amazing
After visiting many local boat dealerships in the area, we decided to purchased a new tritoon from Berkeley Outdoors of Columbia. From the first time we visited to when we picked up our boat, the entire experience was wonderful! Our salesman Alan was very attentive and knowledgeable. He was able to answer every question and address any concerns. Even after we brought our boat home, the service we received was great. If we have an issue, the entire staff goes above and beyond to make sure our needs are met. We highly recommend Alan and everyone at Berkeley Outdoors of Columbia for all of your boating needs!
Excellent customer service even months after the sale. Service staff is responsive with a quick turn around. High quality of work too.
Had some communications issues and I am happy to say I got home and found a message made after hours. Much appreciated! Otherwise, very nice and knowledgeable group to work with.
Great Boat Buying experience! My Sales Representative Barry Sowers was great at showing me the different options available to me with the style of boat I was looking for. He was knowledgeable and quick to follow up on all my questions. I never once felt pressured to buy the boat I was looking at. If you are thinking of buying a boat I truly recommend Barry and Berkley Outdoors.
Great work and also exspensive as with owning a boat.
My father and I bought a Ranger Bass boat from these folks three days later the motor blew. In most cases you would think that justifies a negative review. Not the case. I called on a Saturday morning and told them the motor had just blew they ask me to bring it on in. The mechanic stopped what he was doing and dove head first into it. Before I left he knew what caused it to blow and assured me it was covered under warranty. They are currently putting a new long block power head on the boat. From the sales process to the warranty claim they have been very professional and as quick as possible. I appreciate these guys and will be a life long customer. Thank you for the excellent service.Matthew Hook
I recently purchased a boat from Berkeley Outdoors. They had it brought in from another location and quickly got all the mods I asked for completed. The installation of the electronics were very clean. Charlie was great to work with and knew his stuff. If you are looking for a boat, go see him
As new immigrants to South Carolina, we decided we needed to get out on the water. From the very beginning, Logan McDowell was an outstanding salesman who not only made solid recommendations but also took us out on our orientation ride -- and became our friend in the process. Five-star service all around!
I attempted to purchase a side by side at this location, and was lied to about the product. I put a deposit down for what was explained to me and when I came to pick it up the color was wrong, and it did not have the accessories I was told it would. Terrible customer service in the sales department.
Highly recommended, great customer service from Charlie in sales and the entire staff. If you are looking for a great boat, look no further than Berkeley Outdoors. Great pricing with great products.
My uncle went to your store looking for a pontoon. Charlie was awesome! He answered every question my uncle had and was very professional!! Will definitely send friends and family your way! Thank you!
We are looking to buy our first bost. Chase was very helpful. They didnt have the one we want in stock. We are just waiting on the call its there
I bought a brand new tracker bass boat through this company! They are an incredibly amazing company! Super sweet staff members! Great boat selections and we even got a 500 dollar bass pro shop gift card with our new boat purchase! They dont pressure you to make a decision with the boat you want immediately! They are very educated in the boat thats they sell and answer any and all questions to the best of there ability! Over all a great place to buy a new boat!
Customer service and dedication to their customers are above all else. Cant say enough enough the Owners and staff on how they treat their customers. I will always buy my boats from here in the future.
Great service from Charlie and Jeff. Such a smooth buy... love our new Pontoon! Thank you guys for all your help.
I met Joseph Smith at the Carolina Sportsman Classic show in Columbia in 2017. I had been exploring and investigating THE PERFECT BOAT for quite some time an looked at just about every manufacturer there is. Joseph showed me the Bennington boats as well as others but the important thing to me was that he wanted to know about why I wanted a boat, what I wanted to be able to do with it and about friends and family that would be joining me on the boat. He discussed my fishing and water sports requirements and advised from his own personal experiences. When it came time to order a boat, he advised me how configure things to maximize exactly what I wanted. WE created an absolutely fantastic boat that more than exceeded my expectations. He got to know what I needed, provided great expertise and experience to exceed my very high expectations. He is a true asset to Berkeley Outdoors
Purchased first new boat from Berkley Outdoors of columbia and have been very pleased with the service I have experienced from this dealer. Sales and service department are second to none. Will be making all future purchases in the future from this dealer as they have shown to care and look out for their customers. Thanks guys, Justin Seaton
I am a new customer to Berkley outdoors. I recently purchased a used boat and took it in for a thorough going over and inspection. The entire staff were friendly and most helpful. Service was quick and I feel like the recommendations were honest and reasonably priced. They didnt try to up sale me any products or services I didnt need. They maintained close and open communication throughout the entire process. I will not trust anyone else for my boating need or service except for Berkley Outdoors. They were very knowledgeable and went above and beyond to ensure that all of my questions were answered and understood. I am and will remain a happy and loyal customer.
Great honest service.
They had the parts we couldnt find anywhere else for an older boat.
Had an awesome experience buying a tracker bass boat from these guys. I told them exactly what I wanted and they got me exactly what I asked for. Very perfessional and knowledgeable.
After the sale zero customer service. We purchased a new boat it would not run. They kept it 4 weeks and tried to charge us for changing the oil. When we picked it up the white seats were messed up where they parked it under trees.
Great prices and helpful, friendly folks. Alan is Great to work with 😃!
Went in for service on our boat we purchased from them a few years ago. Excellent service and done quick. Definitely reassures me we purchased from the best boat dealer around! We deal with the Moncks Corner store for service but have visited the Columbia one a few times as well!
Charlie was very helpful throughout the buying experience; he is very knowledgeable when it comes to the specifics of different boats. One of the best buying experiences Ive had in a while.
Great experience! Thanks Charlie for all your help in picking out the perfect pontoon!
Charlie took great care of us in the purchase of our new Sun Tracker Pontoon. It was a great buying experience from start to finish!
Stopped in yesterday for the first time and was very impressed with the selection and options avaliable all in one place.
Great people, great prices, great service! They treat my honda well and unlike dogs and a vet, my honda loves going in for his check up!
Always friendly and helpful. Prices are fair and the staff knows their stuff.
Came in today to look around at boats. I was met with salesman named Charlie. Super nice non pushy guy. I didn’t purchase a boat but will be back to talk with him later when we are more ready. Great experience learned alot and he was a super nice guy . He Smelled wonderful as well lol.
I wish I could give less stars than one. After traveling 5 hrs and expecting what we were told from Alan Bundt, we left the dealership without a boat. Alan Bundt, after telling my husband and father in law he was the owner, tried to add more money and lied on several occasions to us. When we arrived our boat that we were coming to pick up was absolutely filthy. We come from the generation where you take a man at his word. Alan Bundt is an exception, you cannot believe anything he tells you. Please beware, Berkeley Powersports is a real let down.
Would like to thank Emerson an the rest of the service department for going beyond and above to get my boat back on the water. Finding the parts and making the repairs an saving a planned weekend of fishing.
Salesman very knowledgeable
Berkeley Outdoors has a staff of professional technicians that made my visit very pleasant and costs to service my boat was reasonable. The work performed on my boat was done well and I look forward to bringing it back should I need it serviced again in the future.
It was ok
Had nice boat and pontoon selection. Didnt have parts I needed.
I went to look at buying a new bass boat. I told the salesman specifically what I wanted a Yamaha engine. My salesmen kept trying to sell me a merc which I do not want. When you run a business like this just try to sell what the customer wants not what they dont want. And dont argue with your customer which is better. My salesmen had a huge mouth and criticized the boat I have and said it is worth in the bottom of lake Murray to make a crappie bed out of it. Unproffesional! Then the salesmen goes of and talks about how he is in major league tournoments and is better than everyone. I dont care I just want a boat not all the personal stories and arguments. Im telling you we will not be back even if you are the only boat shop left on the planet!
Great, friendly, and super helpful
Great people, prices and boats. Just have to be patient with the delivery process
Love there boats, so nice
Road with, to switch out parts
Parts department and service is very good
Very friendly and helpful.
Pretty good at selling you something but the service an repair side of it is terrible !!! Wouldnt let them touch my boat with a 10ft pole
Friendly staff
Service department issues