Super friendly and helpful. They took time to get to know my needs and help find the best mattress for me.

Needed 2 twins for my boys. Total time spent in the store, less than 20 minutes. The gentleman that helped me was awesome. I was able to pick up same day (they had delivery options as well). Gentleman at the warehouse was wonderful, service was quick. I appreciate that. No complaints.

The sales person was very friendly and very knowledgeable about the products. I will definitely buy my next mattress from them.

Terri is a wonderful salesperson. She is. Very knowledgeable of the products. I would have given an overall 5. However they try to sale products that they have no idea when they will have them.

The salesperson, Bryan, at the Harbison Mattress Firm store, is wonderful. He was professional and knowledgeable. Even though I was not his only client, I felt like he gave me an appropriate amount of attention without pressure. He listened, presented me with my possible choices and let me choose. He was thorough, and was able to give me a nice sale price. I definitely recommend Mattress Firm, and their salesperson Bryan! Thank you. I cant wait for my new bed.

My husband and I spent a whole day searching for a mattress. We found ones we liked at other places but they were way over our budget. In a last ditch effort before dinner we stopped buy Mattress Firm to see what they had to offer. It was a little after 6pm and they were closed. As my husband was about to leave a gentleman came out the door and told us to come on in and look. WOW!!! What customer service. Tim(the salesman) was GREAT! He showed us around, asked questions, and was very helpful. We ended up finding the perfect mattress for a fantastic price and will make our sleepless nights no more. I am going to send everyone I know Tims way and to Mattress Firm. All I can say is WOW Im impressed!!

Tim was outstanding. He was very knowledgeable. Most of all, to me anyway, he did not push the higher priced items. Actually the lesser expensive mattress was more comfortable than the higher priced one.

I was in need of a queen size box spring. The service was friendly and fast! I will definitely shop here again.

Excellent service! Many thanks to Bryan and Tim for information and assistance in the selection of a bed for us… they took the time to listen to my concerns, gave great explanations and worked with my budget!A positive experience with no high pressure and much patience!😊 Thanks again y’all!😊

Very quick and easy no hassles to save a few bucks. Super excited. Hopefully delivery won’t miss my house I’m waiting on this to be delivered today however in store was amazing

Tim was honest and awesome! He listened to what I needed and didn’t try to see me something out of my price range. We even chatted like old friends while he was tallying everything up, great guy. I look forward to returning in a few months for a second bed. Thanks again Tim!

Terri was very helpful from the time that my mother and I walked into the store.. She is quite knowledgeable about the different types and brands and made me feel confident in making a purchase from Mattress Firm...

The sales person was polite, knowledgeable and and a joy to serve us in anyway she could. When I receive my mattress I hope it last for many years of comfort.

Great customer service as soon as I walked in the store store employees were very nice and they also helped me find what I was looking for in a bed thanks to the mattress firm team I do recommend them

The sales Lady was so professional and kind and made me feel comfortable in the store, she was very helpful in helping me decide which mattress was best for me . Shopping at mattress firm was a great experience.

Very helpful and knowledgeable sales team (thanks Tim). They were friendly, listened to us, and didnt pressure us to make a decision. Hopefully our new mattress lasts for years to come, but we are confident that they will take care of us if it doesnt.

Shopping for my bed yesterday was an awesome experience thanks to one person, Mr. Tim Peel! I’m not a shopper, and it is difficult for me to make decisions. He was cool and complied to every request! Because of him, I was able to find the perfect bed, and I am excited that I don’t have to wait too long to receive it! They make sure that you get the best quality according to your budget! Thanks TIM! You are the absolute best! I’ll be coming back soon!!!

We had a fabulous experience at Mattress Firm. Both service representatives were knowlegable and very friendly. Our 1st choice was not in stock, but they showed us a great alternative and we ordered it on spot!

Terry gave us great service and followed up with us after 3 weeks. 😍

I work here, but I also shop here. Just upgraded to a king size and as someone who knows these beds very well, I had my eye on this one for a while and finally pulled the trigger. Come check us out at the Harbison store and find out what beds us mattress experts are sleeping on. Hint...it’s comfortable. 🙂

Quick and easy. Good customer service. Bryan was super nice and professional......

The buying exerience was awesome. The Sales Associate (Terri) was very professional and courteous from the beginning to the final process of purchase. She listened, she did some research to make sure my bed was compatible with the mattress set that I wanted to purchase, she made eye contact, and she smiled. I am looking forward to better sleep and rest with my new mattress.

Tim at Mattress Firm was excellent in communicating, helping me choose the merchandise, and handling the delivery and details. He was very friendly and helpful. I was able to easily go to the warehouse to pick up a few of the mattresses, as we needed some of them today. The men at the warehouse were also very efficient and friendly with quick service. I also thought the prices were good.

Tim Peele in the Irmo, SC store was very knowledgeable and patiently assisted me in finding the mattress that fits my needs. Top notch customer service!!!

The process was quick and easy. We worked with Tim P. Nice cool guy .

Bryan, at Matress Firm on Harbison, was an incredible sales representative! He knew exactly what I was looking for, and helped me find a perfect fit for me. Would recommend him to anyone looking to buy a mattress.

Purchased several, 5, beds from haebison location, Columbia, through Terri. Great customer service and great deals. Discounts given for our church benevolence program to help the community!!!

Tim was extremely helpful and very pleasant. Great prices as well.

I bought a Sealy Silver Chill at Mattress Firm in Irmo and we absolutely love it! I’ve tracked my sleep for over 6 years and have slept better on this mattress than any other. Bryon was very knowledgeable and helpful. I definitely recommend purchasing a mattress from this store.

We were referred to Bryan at Mattress Firm and were very happy with his service. He was able to answer all our questions, guide us in the right direction of what we needed, and help us with our purchase.

Gwen was so nice and so very helpful to me and my family. I would recommend her to anyone looking to buy a mattress in the Columbia area!!

They were fantastic. They answered all of our questions and helped us find the perfect mattress all without being pushy. We had an awesome experience!!!

Very nice and professional! They had me in and out and helped me get exactly what I wanted within my budget. Very knowledgeable of their products

Very welcoming! Friendly staff. The pillows are amazing! Would recommend

Im so happy with my purchase. Terri Lynn is such a great salesperson. She was super helpful and knowledgeable. I came to her location on Harrison 3 years ago and she still had my quote on file. Im sending all my friends and family to her location. Please keep her she really made my shopping experience outstanding. Thanks again Terri Lynn 🥰🥰🥰

Bryan Cooper ia an awesome salesperson. Mattress Firm was the fifth store I visited and the only one where I knew that I had quality merchandise at the best possible price. Bryan was thorough in his demonstrations and explanations from the testing of the mattress and adjustable lift to the details of the product agreement and extended warranty. I am thrilled. Even my sister who is ultra finicky was satisfied that Mattress Firm was the best place and we both liked Bryan.

Friendly greeting as we walked in the door. Extremely knowledgable about product. Suggested several smart alternatives. Will easily do more business soon.

Customer service at this location is excellent. Both salespeople took their time assisting us and helping us select the best option. We did not feel pressure to buy and felt the prices were a great value!

As advertised, got a great mattress at a great price, excellent service, thank you Tim.

Upon my arrival I was warmly greeted and offered a mask. I was taken on a no pressure tour given numerous options and even helped out with pricing and extras. I left feeling much better about my sleep and with my pockets not too angry.

Good customer service. Found what I wanted. Reasonable delivery date.

The sales associate Tim was so pleasant to deal with!!!! I love my new Queen Size Serta that will be delivered the next day!!!! Thats what I call Excellent customer service!!!!

Wow, Bryan was so knowledgeable about the products. So insightful snd helpful. We ate looking forward to purchasing.

Terri at the Harbison Store was amazing! Very knowledgeable, patient and thorough. Asked all the right questions before even showing us mattresses which allowed for us to locate the best fit mattress without having to walk all around the store. Terri you thanked my partner for her service in the military and we thank you for your awesome service to us. Great experience and I would highly recommend this location for your next mattress purchase.

My experience was great! Terry listened to what we wanted, took time to show us different options, and then quickly got everything together when we made a decision. She was very knowledgable, straight forward, and helpful. Definitely recommend going to the store on Harbison to purchase a mattress.

What a great staff and experience. Terri was able to help us pick out exactly what we needed at a price we could afford. Thanks guys. Youre the go to place for our mattress needs in the future.

Price was right for the quality mattress we sought and sales agent knowledgeable re product. However processing a credit application took phenomenally long and we ended up foregoing that. Nearly cancelled purchase because of this, but we need the mattress for holiday guests!

The sales person, Terri Lynn Hyder was knowledgeable, friendly and very respectful of my Military Service as a retired Master Chief Petty Officer. It was much appreciated!

Great customer service, I explained what I was looking for and was shown several adjustable beds that would work well with my mattress. I was explained the different features and added benefits between the choices that were available. I was considering purchasing from Costco and Sams, however, the clubs dont have a way to experience the models they offer. Mattress firm always has test subjects available and 0% financing makes the purchasing transaction much easier. Thank you MF for assisting my with my great night 🌙 sleep on my new 900!! If you get the bed, pay the extra $$ for delivery and setup, this thing is a beast 💪.

Business with them was great. Knowledgeable salespeople who listen and help you find exactly what works best for you. Would definitely recommend you shop with them.

Best pick up experience I have ever had at any retail store. Terri Hyder was absolutely amazing she went above and beyond for me. Really made my day to have someone care that much for a client. Not only was she professional she saw that I was hot and sweating and gave me a bottle of water. In times like this where the world is changing and so many people on edge with corona virus she made things feel normal again for a bit.

Very nice experience. The lady that was working was very nice and helpful also knowledgeable about the products. Cant wait to get our mattress and adjustable base!

Tim was very friendly and helpful. Would recommend to a friend!

Terry the Sales person was fantastic. She gave us all the info we asked for. She was very kind, knowledgeable & professional. She gave us a very fair deal on the mattress we fell in love with. Thanks Mattress Firm for a great experience.

Bryan at the Harbison Blvd, Columbia SC store was awesome. Pulled out many samples for us to try. Listened to what we were looking for, liked and disliked. And able to have next day delivery. Couldnt have asked for a better shopping experience. Bryan, thank you!!

Great staff, great price, great experience. Well done y’all.

Bryan the sales manager was very knowledgeable in the products he is selling. In addition, he was very polite and professional in handling my purchase and answered every question and concerns. I will be getting the therapeutic frame delivered Sunday and will follow up on my post as to the quality of the delivery service and equipment operation and expectations.

We have purchased mattresses from them twice now and she is wonderful! They have given us discounted prices and honest opinions on what they think would be best for us. So thankful for their assistance!

My husband and I went here just to look around and met with Terri Lynn Hyder. We were looking for an extremely soft bed but only found one and it was way out of our price range. Shed seen we had some problems with our last associate sale and reduced the bed dramatically! When bed was delivered, the guys were extremely polite and the bed was as soft as it was in the store. We both slept great and appreciate Terris help and understanding so much! I highly recommend this store : )

Easiest mattress shopping experience ever! I did a little research before we arrived but the lady was very accommodating in helping me find exactly what we were looking for under budget! Would definitely buy from them again!!

Excellent information on purchasing a new mattress. The sales associate was terrific.

Great customer service from Bryan. Very knowledgeable about the product line and mattress types.

Had a great visit. I cant wait for my new mattress to arrive. The salesman, Bryan, was great, open, and not pushy. Next time I need a mattress, Ill definitely go there again.

I seen on the website what we were looking for, went into the store and they were able to give a better price as well as approving a military discount. The customer service was awesome and when I was ready to order they sent me a link and I was able to do everything online.

I walked in and was greeted right away, even though the gentleman was busy. Bryan assisted me and answered all my questions, bought the mattress I need. Bryan also explained the 120 day guarantee and the low price guarantee.. Good people to deal with!!

Buying online is not that great. They are lacking on customer service. Called up Brian at the store and he was able to assist me on getting a promo code applied. Great guy! Wife seems to be happy with the mattress.

Salespeople were so very helpful in choosing the perfect bed. The price was AMAZING and I cant wait to get home and go to bed!!

Mattress Firms store was clean and service was very professional and very friendly. I had a great experience while there.

Excellent service and understanding on what I was looking for.

We felt welcomed to a friendly place to shop.Our salesperson knew the different mattresses and helped in choosing the mattress that would meet our needs. She also was very efficient in getting our purchased financed.

Great mattresses and great salesmen they really understood what I wanted and made me more open to new mattresses other than rock hard firm. Many thanks to Reece

Bryan did a great job explaining everything involved in the purchase and delivery of our newly purchased Tempur-Pedic mattress. We will be receiving it on Saturday. That will be the ultimate review, but I am confident that we will love it.

We went into buying a new mattress without much background or experience, but our sales associate, Reese, that was helping us made the whole thing seamless. He brought us through the whole thing and was patient with us and not pushy at all.

Terri greeted me, put up with my children, and carefully explained all of the options for my needs. After hitting me with the price of what would best serve my needs, I ran out of the building. Two weeks later, I came back and purchased the mattress she recommended- yes, it was expensive but it was absolutely worth every penny. I haven’t woken up at all during the night, and I wake up well rested. Tempur-pedic for the win!! And when you go to this mattesss firm- ask for Terri, she will do everything you need without high pressure!

Very nice service and friendly roo.

My go to place for new mattresses and excellent service. Honestly, I spent days doing internet searches and checking out low priced mattress sales. But I came back to Mattress Firm because Ive always received good information, numerous choices, and polite professional service. Tonight that last was above & beyond as I showed up thinking I had an hour to shop, when in reality the store was scheduled to close in mere minutes. But I was welcomed in and treated with courtesy. Thanks Bryan!

Our sales lady was very helpful and helped us get the most for our money. She explained the mattress features, pricing, and warranties very clearly.

Terri was very knowledgeable, friendly, and helped me find the perfect two mattresses for my home!

Sales person was very understanding and professional.

Bryan Cooper was an excellent salesman—very helpful and not pushy. He had excellent product knowledge and we were able to make the purchase very quickly. We would highly recommend this location and will send our friends here in the future.

We worked with Bryan today and he was very professional and informative. We are so excited for our new mattress that will be delivered tomorrow 😁😁 Had an awesome experience!

I never knew that a good pillow would make such a difference in how I sleep. I feel rested, and my back doesn’t hurt as bad. The staff is sweet, and the store has a great selection. I couldn’t be more pleased!

Friendly, personable salesperson. No pressure. Accommodating. Great price!

Reseec, was phenomenal with helping make a decision. Very patience and he was knowledgeable. I really enjoyed working with him.Please go and see him.Thanks Reseec.

The nice lady that helped me was very professional an, down to earth hard working .may God bless her.

Brought a mattress from Bryan yesterday. Great store, great sales person and great product/price. Highly recommend this store and make sure you talk with Bryan about your next mattress purchase....knowledgeable, friendly and not pushie...

Great customer service. Polite and willing to answer all questions that we had

My experience today was amazing! I came in expecting to just look around and maybe come back another time, Bryan was a huge help! Fast service, and very friendly! He helped me purchase my mattress today and it was a perfect fit for me! Thank you so much!

Great customer service! The whole process went very smoothly - from ordering to home delivery.

My first time mattress shopping and Bryan made it a great experience. I was already excited and to have someone with good customer service return the same energy was awesome. Business side of things were explained very well & he made completing a reasonable transaction very easy!!

My fiancé and I came to mattress firm today to just look around and see what was there that we might like for our new apartment. We weren’t expecting or thinking we were going to buy a mattress today, but we ended up doing that. Bryan Cooper was the sales associate that helped us out and answered all of our questions! We loved that he wasn’t “pushy” towards us buying a mattress. He was awesome and got us a great deal! Thank you so much Bryan!

Easy sale. Helpful salesperson. Can’t rate the actual product itself yet.

There was no pressure to actually buy a mattress and all of our questions and concerns were addressed. We ended up financing a mattress and frame that’s perfect for our sleeping needs/style!

Quick and easy purchase

Had a great experience from walking in the door until completion. Employees are very helpful and knowledgeable

Great experience. Was able to get a mattress cooling gel topper for half the price due to a close out! Super excited. Also the staff made it quick and easy even tho he was busy with others.

Excellent customer service and a wide selection of products.

I had a great experience, we had a great sales associate, very knowledgeable and friendly, but not pushy.

The sales staff is extremely knowledgeable and professional. Our sales person was Melissa and she went above and beyond to make sure we walked out happy with the best quality bed. What we liked the most was that there was no pressure in the sale. She would simply give us the information, explain the benefits of each item, and let us test things out for ourselves as long as we wanted while giving us time alone to discuss our purchase. She was wonderful!!

My husband and I had an excellent experience finding our perfect mattress. Jana was very helpful and we had fun being educated on all of the bed’s features. I highly recommend shopping here!