Wayne was terrific and extremely helpful when I bought phones for my family and me. He and this store are highly recommended. All of our questions were answered by him, and he was friendly and knowledgeable. Thank you, Wayne!In addition, we should not forget Angel; She has a great deal of knowledge and is very genuine. Thank you, Angel!It was a great experience!

Okay, so, another store in this chain sold my mother in law a phone they shouldn’t have. She bought it while in California, and they wouldn’t let me return it. After a month, I was able to make it into Corvallis and stopped by this location to see if they would help. They navigated the challenging bureaucracy of Verizon and got it done. They didn’t make a dime on the transaction and it took a team over an hour. Dylan, Angel, Andrew and their manager are great people. Buy something from them, they’re honest and will stand by it.

The staff didnt seem to be too interested in assisting me, which made it seem like I was more of a nuisance. Wasnt too pleased with my first visit.

Andrew was super helpful when I needed to get a new phone. He was very friendly and knowledgeable. Would recommend anyone to go to this Verizon store and receive help from him

I went in today with a small problem with my screen protector. Garret Mercer who took care of this problem, was a young cheerful kind person, who not only did an amazing service fixing the screen issue that I had, but was kind enough to help upgrade 2 tablets for at a reasonable price. I highly recommend this store with all their highly trained employees, always eager to help a customer in need.

So I came in thinking I was gonna get a upgrade but I did not expect to get THEY upgrade!! Thanks to Andrew for all the help tonight you literally made my week!! Give this man a RAISE!!!

Great customer service at this store! Andrew, Chase, Wayne and Kat all teamed up to help our good friend who had a dead phone, lost her email password and was having no luck with Verizon support. Very professional and helpful staff.

Great service from Andrew! Upgraded our plan, added a line and phone, and saved money. Not much else to want!

I bought a GoWireless glass package for my IPhone X. I was supposed to be able to replace my glass screen protector once it needed replacing. I went in today to replace it and the customer service person there just told me essentially I was out of luck because they did not carry that size any longer. No aid in problem solving or offering to order it from a different store or online…just like, yeah, I can’t help you. I asked for their manager and was told he was fired two days ago. It was a really bizarre experience. I had to ask for him to print out my receipt so that I could have my information. It felt pretty shady.

Andrew was fantastic and super helpful with our purchase of a phone for my son. I highly recommend him and this store. Hes friendly, knowledgeable and answered all our questions. We had an excellent experience!

The staff is really helpful and friendly! Chase was amazing and so patient with me while we figured out what my options were. He listened to me and didnt try to sell me on anything. I highly recommend you do business with them!

All the staff at this location are professional and great to work with, when Chase heard that I got charged twice for a mistake I made trying to pay online, he kindly offered to call to see if one of the charges could be reversed, and was able to save me some cash! He then went above and beyond in calling me back twice to make sure the credit had been applied to my account. I really appreciate the thoughtfulness; I wouldnt even have asked! The help would have meant a lot to me at any time, but given this pandemic year and a lot of other things happening in my life, the kindness was extra meaningful. THANK YOU!

I called to make a no wait appointment at 830am and they were able to see me by 9am. I went in upgrading my phone due to dropping it. Chase assisted me, he was very personable and knowledgeable and even gave me a discount on my accessories. Great customer service.

I have never had anything except for great experiences at this store. The staff is always very friendly, helpful, and never overly pushy. Ive been coming here for several years now.

Angel was amazing. My husband needed a new phone, he’s the type that hangs on to them for as long as he can. We traded his old iPhone 6 for an iPhone 12 Max Pro and got $580 off. So I went ahead and did the same ☺️ We wanted to keep our same payment so she gave us a breakdown of what was needed to keep it that way. All in all, we are super happy with our experience.

Garrett was awesome and the guy he was working with was very understanding when I came in with my phone strugglesThey helped me out like no ever has before. I dont even live in Corvallis but its worth the drive for customer service like that! :)

Was very thankful for Garrett Mercer’s help! He was very friendly, personable & helpful! He helped put on several glass protectors and was a pro at it! He also was quick to answer all my questions! He went above & beyond! 👍

Go anywhere besides this store... Garrett lied from the begining saying that the motorola edge had a great battery, the best camera, and better service than our galaxy S10+ not even 24 hours and I am not happy with the phones he promised would make us happy. Unfortunately because we were on a promotional deal, that has voided our 14 day return. Now we are stuck with two phones that cost over 2,000 dollars and we get a simple sorry. Never go to a kiosk to buy your phones, they work on commission and will lie about anything to make their sale.

I had been using droid for as long as I’ve had a phone, but with my new job, I felt it was the right time to look into Apple. Naturally, I felt overwhelmed with all the options, and not knowing much about phones, I came into the store looking to get some more information. I was immediately welcomed with friendly service! Kat is the employee who helped me throughout the process and I cannot thank her enough for her honest opinions and helpful advice, and obvious knowledge. She was more than willing to go the extra mile in helping me and made me feel comfortable with what could have been a very stressful experience. If you are looking for friend to help you, rather than just someone working off commission, Kat’s the person to talk to.

Andrew was extremely helpful! He is a very genuine college student and knows what he is doing. If you have any questions go to him!!

It took 2.5 hours because of the complicated credit check. I happened to bring in my computer but it would seem that Verizon should ask everyone to bring their computer and so they can supply all the needed documents. Wayne was very kind to work with but needed to check with the boss many times for clarifications. This is understandable for a relatively new hire.

Kat was the best! Thanks for watching what I spent and setting up everything just the way I like. Great service!

I was just not expecting such a great service! These folks were incredibly friendly and very organized and efficient. It could not have been a better experience! I thought I was going to have to go all the way to Albany to the store there but I was told by a friend that this place was really good, so I thought I would chance it. I was not disappointed. I was actually pretty surprised and delighted by how accommodating everyone in the store was, but my representative (his name was Sam) was especially wonderful. This was five star service.

Elijah was very nice and helpful.

Wonderful staff, stayed late to help me get my phone in time for work. Thank you, Jack.

Jake and Chase were friendly, knowledgeable, and helpful. They acted in a professional manner and steered me to a good deal on a Motorola Edge. I am happy with the device so far.

Great customer service, friendly, helpful, answered all my questions and even explained something to me I wasnt understand 3 different ways. Got me out if there with everything I wanted and great deals. Great Verizon store 👌🏻

I really appreciated Kats professionalism, helpfulness and pleasant attitude. Thanks!

Maddy was absolutely the best in assisting me with the purchase of a new phone and getting me the best deal possible.

Go anywhere else. The employees dont wear masks in a confined space. When they put their masks on and acknowledge your presence all youll get is condescension. I try hard to be positive and only share reviews of good service. It has to be really bad for me to speak up.

Chase was really helpful! Fixed my issues. Then upgraded!

Seriously great service! I had gone to the other Verizon in town before to set up an account (the one on 3rd and Harrison) and it was a terrible experience. The people at this location however were SO nice and helpful! I would definitely recommend going to this Verizon location! (I was helped by Autumn M.)

Great help from Kat. Highly recommend this place. Worth the drive up from Eugene.

I went in to ask a simple question. Salesperson (Sam) was very knowledgeable and answered the question and also told me about a current promotion. I ended up upgrading my phone (which I hadnt planned to do). He did everything an efficient and timely manner. Thank you, Sam.

Went in to upgrade my phone. I always wait until my phone is completely broken before I replace it because I dont especially like change haha. Sam was working today and was very very helpful. I was indecisive and he was patient and gave me all the information i needed to help make my decision. I also would like to say, it is very refreshing to see a buisness taking Covid precautions so seriously and helping keep everyone safe but also making getting a new phone smooth and efficient. Verizon by market of choice gets 5 stars for sure :)

I have been to other locations for help and have to say that the staff at this location was friendly, helpful and patient with my 5 million questions. Sam and Autumn were the best! I will drive the 45 minutes to work with this team anytime.

I went in a week before Black Friday to purchase two new Pixels and set up a new Verizon account. Jason was very helpful in setting up my new account and getting everything up with all the discounts he could possibly apply. After a week, we realized that we could get a significantly better price on our phone if we used the Black Friday prices. Tim, was extremely helpful in making this happen. It took two hours of his time to do this, since the process was very complicated due to all of the phones being sold out.Great service, highly recommended if you use Verizon.

We came in not sure we wanted a new phone.Luis helped us. He reviewed our accountand found we had some areas where he could save us some money. We ended up buying a LG phone. Luis Sandoval is an excellent employee..he stay with us and walked us through the process so well. We really appreciated his expertise.What a nice young man.

I went the store to ask questions about upgrading my sons phone. We were promptly assisted by Norman. He reviewed our current plan with us and I discovered that some recent changes made by a service rep at *611 were not what I expected and I became very confused and frustrated. To say Norman was patient, understanding, and helpful is an understatement. Norman spent easily an hour trying to help my understand my bill before I could even make any decision about upgrading my sons phone. By the time we were ready to proceed, it was closing time and Norman happily stayed to assist us with the upgrade. Not just a few minutes, but a full hour past closing. He went above and beyond to make sure we were happy and had a good experience. I will no longer call *611 for help, I will call this store and ask for Norman. Job well done, Norman!

Garrett, was a big help. I was scared to move to a smartphone at first but he made the transition so easy and was very helpful.

Mishelle is super helpful and really patient! I went in just to check what prices would be if I changed my family plans around. She not only spent the time to check different variations of plans to see which would be most price effective, but she also noticed that I could get a newer phone and pay less than what I was paying for my old phone. After working with me for almost two hours, I walked out with a new phone and all the information that I needed. I am super happy! Definitely would recommend!

Sean was very attentive and helpful, got my phone and new tablet all set up and running smoothly. Also went through operations on tablet and phone, plus add some helpful apps.Sean made my visit very enjoyable and quick and easy. Now to bring my friends in and get them all set up!

My salesperson Sam was very helpful, patient, and knowledgeable about the products in the store! I will definitely be back in the future if Im in the market for a new cell phone or cell phone accessory!

Had a great experience in here. Was greeted with a hello from everyone as soon as I walked in. Everyone had a smile on their face and made the environment in the place better. Norman was the one who helped me out and he did a fantastic job with helping me. He showed me phones based on why I wanted/needed a phone just to give me more options instead of the one that I wanted to get. Will definitely go back there.

I was not happy about getting a new phone...but the iPhone 6 made it necessary. Seans personalized attention to detail quickly shifted my displeasure to excitement about a new venture in technology. Despite my technology impairments I felt supported in taking on a new phone format and encouraged by his informative, personable, patient and honest style. I actually am looking forward to visiting Sean at my inevitable next trip to Verizon. Thanks for a weekend of taking on a new adventure man!

I first went to a different verizon store where I had purchased a phone cover for a present for my daughter at Christmas time, I live at the coast so its over an hr. drive, I asked both the person in the store and current manager if I could exchange the case for something else as they will not give any refunds or apparent exchanges beyond 14 days, although its not posted anywhere in the store. I argued because I had just spoke with a store manager and they had agreed to do this. Come to find out it was the store on Circle and not the one I was at.I drove to the store on Circle and Michelle took care of my exchange as promised, she did not carry the case I purchased at her store but was kind enough to give me the exchange anyway. What wonderful customer service!!!! She was a delightful young woman, very helpful indeed. I will go back to her again and recommend her and the store she is at in the future as I’m sure anyone will that deals with her. She is an asset to Verizon.. Good luck in all your endeavors Michelle, I wish you all the best always!

We urgently needed to solve a charging issue on one of our phones and Norman was very helpful. We were both very weary with the work week and his customer service skills were exemplary. He was patient, attentive, and cheerful, despite our late evening arrival on a Friday. Norman and Josh both exhibited good teamwork and problem solving, working together in order to reach a best solution for our situation. The store was easy to locate, with good parking and access. We highly recommend the store and these two salesmen in particular. Tell them- Dae sent you!

My phone decided to stop working last night and this was the closest Verizon to the hotel. It was a bit of a wait because there was only one employee but he handled the situation very gracefully. Sean was helpful and very knowledgeable on the phones I was looking at. When I picked the phone, he made the process as quick and painless as possible. Thanks for your help Sean! I definitely would recommend him to the Verizon customers in Corvallis.

Chase Billings was wonderful and so helpful. He is very knowledgeable and knows his stuff. He was able to straighten my phone out, and I really appreciate it!

The staff are really cool and won’t rip you off *cough at&t. They have good deals and promos and they have all the latest phones and data plans. They have the best coverage in the nation and I like the color red, so Verizon is a no brainer for me!

I went here a few days ago looking to upgrade my old iPhone. I like many people, didnt do a lot of research and went in to just look around at my phone options. Tyler B, the Manager, was amazing to work with. I never once felt pressured to buy a new phone or upgrade my current phone plan. He did a wonderful job comparing the possible phones and also ended saving me a lot of money with my trade in. I was very pleased with my experience.

My experience over all at the Corvallis Verizon was awesome! Norman helped me for hours with moving my line to a different account and exchanging out my phone & setting up my new one. He was very knowledgeable and confident when explaining the process of things and how much everything was going to cost. Great service! Thank you Norman.

I left to go to another town to check my phone. When someone says my phone ( 8 ) cant be fixed even though I just spent 700$ for it. Verizon in Corvallis Oregon fixed my phone, spent the time and were wonderful and gracious. My phone was only a few months old.

LOVE the customer service at this location! Tyler Bierly, the manager, is amazing. I had been having issues returning my iPhone, the corporation wasnt sending me a shipping label, I came here and he helped me sort it out. I am very happy!

Brought my phone in for a fix, and ended up needing to switch to a new one entirely. Jake was phenomenal- so patient, and even though the process took a couple of hours, he was helpful and made my wait as pleasant as could be. Easy to talk to, eager to help, and knowledgable. Never had a poor experience at this store.

Aubrey provided me with fantastic customer service! I dropped my phone and she was amazing at providing me with information about my options! She provided me with a screen protector to make sure I wouldn’t cut my fingers until I could get my new phone! Phenomenal customer service! Thank you Aubrey!!!

This note of PRAISE is long overdue! Several months ago my husbands phone would no longer charge. We went into one Verizon store in town but they were out of either of the phones he wanted. We entered Cellular Sales basically at 5 mins before closing yet Tatiyana and Coley both stayed and helped us! They made sure my husband had a working phone and and everything was transferred over between phones for him. That is excellent customer service!

I worked with Autumn and she was amazing! Super helpful and very personable! She was great at troubleshooting and making sure everything I was asking for was done in a timley manner! I would definitely refer family and friends to her!

We had a terrific experience upgrading our phones. Mischa was professional, helpful and patient (we had forgotten some passwords). Recommend this location for Verizon assistance and phone upgrades.

Julia was incredibly helpful! My old phone died unexpectedly, and she went above and beyond to help me get a new phone and everything set up so I was ready to go. She explained all of the options clearly, made helpful suggestions, and was very friendly. Ill definitely refer friends to this store.

Shawnna was great! Very patient, very kind, very knowledgeable, was able to answer all my questions covering a multitude of issues. I hope I get her next time! Sean was very helpful. Hes a great guy.

Sean was very helpful, spending over 2hrs getting my family 4 new phones. He was very patient, walked us through all of our options, answered all of our questions, helped us set up and transfer our phones and called our former provider to cancel it for us. Thank you very much for all of your help! We’ve never had more fun getting new phones set up.

Incredible service. Norman was exceptional! They stayed late to make sure all of our needs were met. We are life-long customers as we have always had great service in this store. Thank you!

I just had a wonderful experience at this store. Both employees were friendly, and extremely helpful. Cody got me set up with a beautiful new phone and case, the process was fun and easy. Very grateful for this experience!

Trenton and Chase took excellent care of me after I made a mistake in purchasing a new phone. They were friendly, knowledgeable, and efficient, and made sure I left the store completely satisfied. Overall it was a great phone-buying experience.

Misha went above and beyond, he helped me set up my new phone, and made the process effortless. Customer service like that is why I use Verizon.

Very good

I dreaded asking for help with my phone, expecting the same bad news I received at two other places: Phone is old. Need to buy an upgrade.. BUT NO, Tyler patiently listened to me and showed me what to do to get what I needed from my phone and then did it for me. And all with a gracious smile and no charge. I bought my phone there and with this kind of helpful service I will buy my next phone there - WHEN I actually need a new phone.

Josh was absolutely fantastic. Outstanding customer service. Recommended the perfect phone for our 10 year old son. I would recommend Josh and this store to anybody in the area. Well done!!

Super frustrating. I went in to buy a phone case and their machine wouldnt process my payment. The employee told me they have issues with their machines and it just needs to decline 3 consecutive times and then they could enter it manually. It didnt work. The rep unplugged/ reset the machine and told me to run it 3 more times. Still didnt work. He then asked me to try the other register. I asked if this was going to cause my bank to block my card or multiple charges and he assured me it wouldnt. Still didnt work. He wanted to try again but I said Id rather not, that Ill just buy a case elsewhere. We spent so much time trying to get it to work that I barely made it to another store before they closed. The rep was polite, however, my card is now blocked and Ill have to go to the bank to have it resolved.

The customer service here was absolutely amazing. Mishelle was friendly, patient, and more helpful than I couldve possibly expected. 10/10 would recommend.

Best customer service I have had in a long time.I switched from T-Mobile to Verizon today. I have never switched phone companies before so I didnt know what I was doing at. I walked out of the store feeling very confident in my switch. I personally worked with Alex Segal but both of them were friendly and easy to talk to. Alex helped me make an informed decision on what phone to buy based on what I wanted, and the best part is that the staff actually knew about the phone they were selling.10/10 Would recommend this store to anyone!

Tim, Autumn, and Greg provided incredible service. The patients all of them had for my many questions was unlike any Ive ever had before. Please come here, it was the best experience Ive had in a long time!

Mishelle Wasson was the best sales representative I have ever had at a phone store but actually anywhere! Very straightforward with all the details about phones and a non-biased opinion on what the best options were. Was very kind, helpful, and efficient when choosing and purchasing the phone. Would highly recommend going to this store and asking for her to help. :)

Sean and Misha were especially nice and patient in explaining everything. Sean was able to get me a newer and cheaper plan. Very good experience.

Im almost 60 yrs old and quite intimidated by all this modern, yet necessary technology. Sean and Tim are always extremely patient and kind whenever I come in with my questions and mishaps. I always walk out understanding much more on how to use my phone. Thank you Sean and Tim.Over a year later and phone in question died. This time I was lucky enough to have Autumn Martin as my customer service rep. Because my phone was dead, there was no way to access the account because it could not receive the text that allows you access. Autumn was innovative. She had an old phone in her purse. She took the sim card from my phone and put it in her old phone. Now a text could be sent and read and account accessed. Yay! From there, she helped me pick out a phone that was suitable for my needs and budget. She was very kind and patient as I muddled my way through the process. Thank you Autumn!

Zan was fantastic helping me find a new phone with all the features I was looking for and he got me a great deal no one else had offered me. He helped me find a case, activate the phone, and transfer all my contacts, photos, and apps to my new device. Would definitely recommend coming here first for anyone else who needs information or help with their phones.

Justin was very knowledgeable and was able to answer all of my questions. He was pleasant to chat with while waiting for my new phone to be set up. Excellent customer service skills!

All the staff were very friendly and helpful. Sean was very patient with me as he set up my new phone and answered my questions. The location is very convenient for me.

Justin Reid helped us and we received superior customer service. I highly recommend him and the sales team for their knowledge, patience, and professionalism. We sure appreciated it. Thank you.

LJ was beyond fabulous!!!! And Zan was great company also!! The best help Ive had in awhile! I cant recommend this store and them more!!! If you need help with any phone issues, this is the place! They are exceptionally welcoming and extremely knowledgeable!! I honestly felt at ease the whole time and never felt pressured at all!!! I will never go to the corporate store as long as they are here!!!

Zan did a great job in upgrading my phone and helping me get a better plan for my business. He was professional and courteous and very patient with my questions. I highly recommend these guys!

Sean really took his time in making sure we understood what we were signing up for. He helped me make great decisions about my new phone and really made the wait enjoyable.

Were new to the area. Last weekend (11-18-2017) went to this store just to asked some info about their products, because were due for phone upgrade in our account/contract. Mr. Luis Sandoval approached us and professionally explained to us what are the best options, we end up buying/upgrading 2 iPhone, awesome customer service, surely commended this site for their friendly/professional service.

Tatiyana has been very helpful, will recommend to all my friends! Very very patient and kind to senior in addition to being very helpful, also very willing to help me out when I call even if she’s at home!! 10/10

Misha, the Sales Representative, was very friendly and knowledgeable. We talked about other options other than iPhones for my upgrade. It was informative and helpful.

Great service but.........I went in to pay my bill- cash. They (verizon) charged me a $1.00 convenience fee. Times have changed when you are charged for using cash.

Coley was so helpful, patient, and kind!He went out of his way to make sure all my questions were answered!!Thank you Coley for making all my stress disappearHappy Holidays

I WILL BE A LOYAL CUSTOMER FOR LIFE AND TELL EVERYONE I KNOW ABOUT THIS. My Verizon assistant Derek Clarkson was amazing. I lost my Iphone and showed up in the store right as it was closing. He showed me how to locate it ! He also put a message on my IPhone so whoever found it could contact him. SUCCESS. I got my iPhone back ! I will try to send customers to him from The nearby university where my husband teaches in the business department.

Excellent service from Tim Beireis. Many thanks!

Adam was a wonderful consultant. He was most helpful, patient and understanding with helping me set up my new phone. He took all the time that i needed.

Finally... friendly, knowledgeable service. So nice not feeling rushed out and having my questions answered! Thank-you.

I was a user of Go Wireless and their service got to be bad. I had a friend come in and said service was great. This was my first visit and LJ was outstanding. Informative, patient with many queations, and helped set up and transfer everything. I will be recommending this location to everyone!

The staff at this store when I was there were really great. Tim, Louis, and Ayrin. Louis performed magic on my phone.Thanks to you all. Thank you Louis!Your awesome!

Sean was the consummate professional. Excellent customer service. Give the man a promotion and a raise.

Luis was the best. He was so very helpful!!! We really appreciated the time he spent with us.

Sean at the 9th St. Corvallis, OR was an excellent representative of your company, very patient and knowledgable of all your pro ducts. Great sense of humor too.

I bought 2 phones and received the best service last weekend. Zan Tahir helped me with warm and care. He erased all my fear of new technology. I recommend this store and his service to anyone, especially someone like me without a lot knowledge about the electronics.

I went in and had to get a new phone and had no idea what I was looking for in a phone and Miss Mishelle Wasson helped me out so much!! She is awesome and amazing and made it so easy for me and helped me greatly! Thank you!

Justin was really helpful took time out of his lunch to help us and made sure all of our questions were answered joked with us and made us feel comfortable. Would definitely recommend his services and the store to anyone thanks Justin for your time!