I was told I had $300 credit for an upgrade for a new phone plus I had $65 of Verizon up dollars to use. When I got my new phone the $300 and the $65 was shown on the receipt but it never came off the bill. I also declined the Verizon protect of $17 per month but it was included on my bill. I tried to get the Verizon protect off the bill online but it would not allow me to do that. I went to another Verizon store and got that resolved, but I had to make 2 trips to the this store to get the $300 applied to my bill. Each time I was told they would do it later. When I had to go back the second time because they never applied the $300 I would not leave until they did it. I forgot about the $65 and it was never applied. On the second trip 2 other customers walked out of the store because of rudeness to one of the customers. They were deceptive throughout the whole process and I still dont have what I was suppose to get. Check you bills carefully to ascertain you get what you are told.

Small shop on the street way bit far from the coast, but I wouldnt say too far outta the way from home. Treat the folks like The big family people they are. And staff looked So Brilliant.

Think used car salesman from the 50s when you visit this place. The management is either incompetent or down right crooked. I and others who have visited have been double charged start up fees, had insurance added without request or acknowledgement, or double charged for either or both! When I confronted them about this they said they couldnt fix it and to call an 800 number. Why have a brick and mortar store if they dont have the ability to do anything? Dont go here. Order the phone online as any issues will leave you calling the 800 number anyway.

Great if you plan to get ripped off by the manager or one of the employees, they have 2 great guys, the rest are complete garbage.

I too can speak to the terrible customer service offered by this location. I just switched to Verizon and I brought in my old phone for trade in. The store didnt process the trade correctly and has since lost my old phone costing me $200 in trade in value. I have called multiple times and every time I get the same story, they will look and call me back. Surprise, I have never received a call back. I have spoken to the store manager and staff yet never get a call back. When I went to the store I dealt with AUSTIN and he was completely unprofessional. Claiming the store manager wouldnt be available for 4 days and there was no other person to contact for help. When he supposedly called the manager he didnt leave a voicemail and then flipped out refusing to help me and told me to leave the store. I called Verizon and when she called the store he refused to give his name and hung up on the Verizon rep and then wouldnt answer when she attempted to call back again. Something needs to be addressed at this location. Highly advise against going here at all costs.

I recently purchased a new phone from them. When I received my bill not only did I get signed up for insurance which I did not want as well as activation charge but was billed twice for both of these charges!!

I had called this store because they kept giving my family different prices of what we owe each time we go in! The guy on the phone was beyond rude and hung up on me 5 times! He should be fired! All I wanted was to pay my bill for what I actually owe! Tried charging us over $1000!!!

Savon was so kind and patient. I recommend this store.

New staff is RUDE and interpersonallly bankrupt. Never had this sort of uncaring rude response ever like this one. Also dont expect return phone calls if youre having technical difficulties or wanting to purchase a product. Its as if they dont exist.

After having my phone for a year and a half one small fall left me fumbling to get a replacement quickly. The staff was very helpful, specifically Mike in the main lobby. He was courteous and very understanding of my situation. The customer service was impressive and I will be going there again if I have any issues.

The staff was incredibly uninformed and unhelpful. If you know how to operate a device that has access to WiFi and you can navigate a website, you have no need to go in other than to pick up a device you ordered online.

This used to be our favorite Verizon store, but the sales people were pushy and not that helpful. Will not go there again.

John helped me set up my new phone today. He was very friendly, genuine and honest. Five stars for a job well done. Very friendly team, all the way around.

Recommending Stephen R to be promoted to manager of the store or as a District Manager! If all were as good as him - there would not be any competitors. He spent a lot of time with efforts to get me back in on a lock out on my phone. Also, David sold me my phone and had set me up - he too was awesome and should be promoted. David was sent to a Salem store I think. Both represent Verizon in a friendly, down to earth, but profession way. They were not uptight about the amount of time I needed. I had gone to Albany to see if I could get help - sorry Albany, but the enthusiasm wasnt there. Albany had told me the insurance wouldnt cover the issue of lock out. It in fact did. Received my new phone today. Again thank you Stephen for making me feel I was a valuable customer even after I had paid for the phone - you were there for me for the lock out. A good manager will create the same integrity throughout a store. Be smart Verizon - promote him!

If visit a Verizon store in Corvallis make sure its this one! My husband and I went to Corvallis to switch over a phone for my mom and get some help with a problem I was having renewing my veterans discount (It has to be renewed annually, as though Im no longer a veteran!).It was here we met Daniel, who was definitely the best Verizon employee of any kind weve ever dealt with!!!Daniel ended up spending quite a bit of time with us as he labored to switched over my mothers antique flip phones data to our old Samsung 6. During that time he also assisted me as I worked my way through the reenrollement process for my veterans discount. Which took several attempts since I kept having problems due to memory issues I deal with due to a disability. Through this entire process it was clear that Daniel was a true professional on the technical side of his job who seemed to enjoy his work. But even more importantly to me was how he treated both of both of us. He discussed technical things with my husband, did a great at explaining things to me and didnt seem to mind my questions or helping me when I took awhile or had to redo things. Daniel is definitely a kind and considerate young man and I highly recommend him to and his store everyone in the Corvallis area. You might have to wait a bit there but if you do in my opinion its well worth your wait for the quality of service youll get!

Excellent service and wonderful staff! Josh helped me when I had a few issues with my phone and has been the person I only work with when I go to that store. Ive referred friends to work with him when they go in there and theyve had wonderful experiences. Definitely ask for Josh!

Stephen R was super awesome and helpful! He really knew his stuff and took the time to explain everything clearly and help me get my new phone set up. Even though I came in close to closing time he stayed past to help me and I definitely noticed his amazing customer service.

Leanne Hartwell at Verizon Go Wireless, Corvallis, Oregon was fantastic. She literally took the time to answer a million questions, order me a new phone, find the least expensive plan in regards to my personal usage, and wait an indeterminate amount of time to talk with corporate for me. Leanne was upbeat, professional, and wonderful throughout my entire experience. Verizon is lucky to have Leanne. Sincerely, Mary Donahue

Jaydon is an awesome employee. When I signed up for a new account he was able to answer every question with detail. Even questions about insurance and payment plans were no problem. 5 stars and will continue to come back to this store!

My experience at the Timberhill Verizon store was a pleasant one. The gentleman that helped me whose name was Bailey was very helpful and he was very friendly and engaged in conversation. I would also like to recommend to everyone that you purchase the go package. I think its around $70 but you get the case protector and the tempered glass and trust me you will need to replace the tempered glass at least once or twice. If you buy the tempered glass separately its $40. Im sure glad I bought the package because it paid for itself in the first week.

Very great experience. The employees knew more than just how to sell a phone! Stephen Riley helped me with diagnosing the issues with my phone and replacing it very quickly. He also helped me figure out why my reception had been so bad around my house in Bend. It is nice to work with employees who are knowledgeable in their fields.

Really, the worst service Ive experienced in a long time.I didnt get the guys name but once he realized that I was there to purchase an inexpensive phone to replace my Galaxy 4 he just basically stopped helping me. He told me that if I did not have my pin number he could not even look at my account. I told him that I hade never even set up a pin for my account and when I was there last year to purchase a new phone for my wife I didnt need a pin. all he said was that the rules have changed and that he could not help me.Next I went to the Verizon store on Circle. Great service. They did not need a pin to access my account and I ended up buying an awesome LG 7, which I love so far. Ill never go back to that Timber Hill store.

I was in there the other day to resolve an order for an iPhone that had been declined online with Verizon. Bailey took care of me and my needs from the get go, he listened well, acknowledged my needs, and was very patient throughout the process of calling costumer support to unlock my account. He wasnt pushy but was still able to explain all the deals and specials going on that applied to my scenerio. He was very informative and answered all my questions. I left with a brand new Red iPhone 7 that was out of stock everywhere online and even walked out with a new tablet for a great deal thanks to Bailey. I usually have good experiences in Verizon stores but this was a step up. Bailey was awesome and provided me with my best experience yet! Thank you!

AWESOME service. I lost the sync to one of my Gmail accounts and my Google Maps. Had tried every fix I could find. The tech restored both within 5 minutes of my walking in the door!

Had a wonderful experience at go wireless. I like many others had to wait for the Iphone7. Less than a month later but weeks before it was suppose to arrive, my phone was shipped and received by the Corvallis location. The manager (Josh) remembered me, my profile/situation and was even willing to use his personal computer to back up my new device. After the information swap, he was even wiling to set up my new HUM device. Thank you everyone at the Corvallis location, each of you (Caleb, Stephanie, Josh, and Chris) were very helpful and in a delightful mood. I will definitely return.

People working in this shop are unorganized, and rude.after making three trips today and about 40 min. waiting to pay our statement. We well not go back in. My husband tried paying on line and had problems with his password so he drove to timberhill to be treated very rude. We well change our carrier to.orrow.

Daniel is knowledgeable and gave me most efficient service. I drive a few extra miles to use this Verizon location because they are always able to solve me problems. Will use this store the next time I have an issue. Thank you again, Daniel.

Josh helped me the first day and explained everything to me. Riley set my new phone up and was very patient and explained what I needed to know on the new phone. The whole staff were pleasant and made me feel very comfortable asking questions. I recommend Gowireless.

I was acknowledged and helped as soon as I walked in the store. They were happy to help me. Great experience.

Josh is awesome! Id recommend for anyone to come here to get there needs meet. They were over and above what I hoped for or imagined! It was trustworthy great service from someone you can tell loves his job.

The staff were helpful and attentive. I have experienced many frustrating encounters this year with other cell phone retailers. I have been here twice this month. Josh, Riley and the other staff showed genuine concern and willingness to help. I will continue to purchase from them.

Tristan was so wonderful and helped me like an expert! Thank you! This place is great every time I go.

I got a new phone today, Bailey the employee was really polite and clear. He took his time to answer all of my questions and made it really easy for me to understand what was happening . this is why Im giving him 5 stars today. I recommend seeing him if you need help or want a new phone.

It was wonderful! Laurie was amazing and I will most definitely be coming back to work with her. Everyone and all the employees had such a great attitude as well thank you for all your help and patience.

Bailey and his colleagues were helpful and informative. I wanted a phone that they didnt carry and they got it in stock quickly. There was no hard sell but there were some good recommendations. I felt I was treated the same whether I was spending a fortune there or not. It was a fast and easy process.

Great customer service. The guy took care of us and we feel we got a good deal.

I need to go get my wife a new phone, the process could not have not been simpler or easier. Stephen has got to be the best Verizon sales person I have ever met. Took all the time I need and explained everything in terms I can understand. Thank you Gowireless

Bailey and his coworkers were very kowledgable and helpful. They helped me get a new phone and also change service plans to lower the price. The only reason that its 4 stars is I feel like the process could have been a little quicker.

I had a great experience at this location. My phone was lost in Europe and Jayden did a great job helping me to use an old phone until my arrived via international post.

Very friendly and helpful. Would have rated a 5 however the information we were told when we called the store was not the same as we were told when we arrived. Overall great though.

Thanks for the great service. The team helped and got me the best deal on a great phone. Stephen and Ray were very helpful. Had me in and out fast, highly recommend this GoWireless best Verizon dealer in town.

Bailey was the man, smart and most importantly fast. He offered a lot of product knowledge. Very likeable. Welled Leanne too.she was friendly and helpful too.Jeremy from UT

I went in to the store today with an email problem. The problem had NOTHING to do with Verizon or my phone. The CSR went above and beyond to help me. After a few minutes of trying, he was able to solve my problem. That is great customer service. That is why we have been with Verizon for 20 years.

Daniel was very hepful and I felt like he was trying to help us get a good deal. Great service.

Very knowlegeable staff and super friendly! I love Verizon!!!

Always amazing service, never have to wait long. Staff is always super friendly, and make me feel welcome. Chris was amazing at helping me with my phone, and had a very friendly chat with him.

The consultant was very helpful and explained thing really well. The process of getting a new phone was long but he was very professional. Great service experience

Had a great experience with Steve! He was well informed at all the products, patient and willing to repeate the same information over and over until I understood. We even got a Gizmo for our youngest . I highly recommend Steve for any of your wireless needs.

Fast Friendly & Knowledgeable. Always willing to go the extra mile. Excellent staff n Management. Great TEAM Work guys!!!

All the guys were so personable and helpful. Highly recommend them!

Ricardo Gonzales is a real asset to your company. He deserves a raise. He was very thorough and considerate.

Bailey was extremely friendly and was very good at multitasking the customers that were in the store after us! Bailey was very professional and fun to work with. Overall a wonderful experience.

They are so helpful and knowledgeable. They took the time to get me all setup. Well be going back for more! Steph did an excellent job!

I am on a limited budget and I heard that Verizon would be too expensive and they wouldnt have what I needed. Both wrong. Jordan the Verizon consultant was able to get me a phone that was a great price and a plan that was in my budget. Great job, Jordan.

Ive had a good and bad experience. The old employees were very kind and helpful, but Verizon fired them (like they always do) Most of the new staff isnt as good. And when you go in expect to try to be sold on the latest phone. But I dont blame the employees I blame the company for the bad service

Staff is always super helpful every time I come in. Theyre all really down to earth and practical and will make sure you get what you need.

This store was AMAZING! Daniel M. one of the employees helped me tirelessly until our problem was fixed even calling me on his day off on his personal line to check in on me. Rob

Chris is a fine addition to this store. Josh multi tasks well keeping everyone happy.You finally have gotten a well rounded staff.ihope you can keep them.

I had to get my phone switched from tmobile to verizon, and it went so fast and smooth this time. Any other time Ive had to switch carriers, it took over 2 hours. Stephen got it done in less than 45 minutes, and we were chit-chatting at least half that time. He knew every answer to every question and I was extremely satisfied with my service. Ill definitely be going back to him with any questions I have.

The worst, I wish to give less then 1 star.. rather negative. DO not spend your money there. Their staff never notified us about the process of rebate (he actually just told us that visa pre-paid card with shown up at our door after two months), we are about to miss out on a $650 rebate. Also, they never explained what $80 + $60 charges were, made it seem like it was a verizon company charge to open an account, come to find out, it was for two screen protectors. The staff was on his phone watching a basketball game the entire time as well. Went back to complaint, and all we got was disrespectful treatment from the store manager. The coupons they said that would arrive through email never arrived. The expensive screen protectors already broke. Just really, really, bad. We should have just went through online - would have been cheaper and no hassle.

They are always great help here but dont plan it as a quick trip. They are always busy it seems & always have people in line. They will give you great customer service but plan on waiting a long time to get it.

Bailey was amazing. Very helpful and good customer service. I would definitely comeback again to get helped.

Josh, Aaron, and Bailey were awesome at Verizon and helped me pick the right phone! It was a great experience. I will be back.

Leeanne was an extremely friendly and helpful person. She explained everything well and helped me throughout the entire process and was cheerful and easy to work with.

This review is mostly regarding how amazing Bailey was during the week long process of ordering me a new galaxy 7s edge and applying the screen protector. Hes very knowledgeable about his product and his customer service was phenomenal.

The staff here is very helpful, even when solving issues on devices not purchased there. EG: Stephanie solved a problem with my wifes iPad that had stumped the staff at the local Mac store 2X.Theyve always been helpful with phone problems and of course replacements and upgrades when needed. Ive done business in other Verizon locations, and find this store superior in terms of customer service.

Jaydon is an exceptional employee. Very competent, knowledgeable and personable. I received fast, complete service today. I highly recommend Jaydon.

Horrible customer service. Kid told me they dont carry batteries for blackberry phones and told me to go to the corporate store in Albany to get help. He did not even address my freezing phone issue. Update 10/1/11 No operational Bionics in the store. This is the latest and greatest Verizon Droid phone and all they are pushing is the Iphone.

Josh and crew have been awesome in putting up with my b.s. and helping me with my phone and its endless need for screen protectors.

Awesome help from Bailey today! He took the time to find out about my life to recommend the best products.

Bailey helped manage the storage on my iPhone, expand my storage settings, and showed me what was racking up the data on our account. I would highly recommend using this location for any issues you might have!

I had some recent troubles since I got an upgrade from an employee that later got fired. No bueno. Since then the store has had a change in management I was able to get my problem fixed. Josh the new manager was EXCELLENT! I highly recommend this store.

I have had a wonderful experience. Stephen was fantastic in helping me set up my new tablet.

Zans the man. Made the process of upgrading my phone very easy. He also helped me save some money too!

I have been to the store numerous times and issues were unresolved, I dashed in today by chance and brought an issue Ive dealt with for over 3years now and lo and behold Chayse was able to resolve it in less than 3 minutes. Kudos for your great training he is very knowledgeable.

Bailey helped me with my cellphone issues n as I was leaving I. Recalled I had been considering a laptop nreturned to Bailey was immediately ready to listen,n explain offer available. Bailey was clear in explaining cost,functionability, n payment on my Verizon billing. He answered all my questions clearly.

Went into Verizon wireless today to pick up my new iPhone 6 and Leanne helped me with everything, she answered every question I had and showed great customer service!!

Its 5pm and there is only one employee who is moving at the speed of molasses in winter.

Bailey and Stephen helped me buy my first smart phone and my experience was fantastic. Absolutely satisfied, they took great care of me

I usually would never write a review for any business, but I had a great experience at this branch so I wrote one. for all of the people who get upset because you have to wait at a store, take a moment and realize that most of the time its one person at counter so he or she cant help you right away, but with that said JAYDON was the gentleman who assisted me. He was busy at first so i waited and he checked in with me every 4 or 5 mins reassuring me he would be with me soon. He helped me switch off Tmobile to Verizon. The process takes a while, but he helped me every step of the way, he even went out of his way to ensure no one heard my social security number. It took us about an hour to set it up, but in all honestly that time FLEW by, he was very accommodating and helpful that I lost track of time. The staff at this store helped everyone as soon as they walked through the door. Very cheerful and clean. GIVE JAYDON A RAISE, that boi is wicked awesome.

Laurie and Josh were really helpful and nice. I would definitely send my family and friends to them.

Josh sold me a phone today and he was very professional and extremely helpful with the many questions I had. Very nice young man.

Just grabbed a s7 edge, store was very busy, zan and the other staff members were exceptionally capable and courteous! Switched from metro pcs back to Verizon. Would highly recommend

They are incredibly kind, that much is true. However because they arent a corporate Verizon everything is far more expensive

Theyve always assisted me briskly and efficiently as possible. I really couldnt ask for a better service experience!

Leeanne was awesome!!!! Information was helpful and she was patient with this non techi. Best Verizon experience ever

Laurie helped me out to get my new iphone 7 she was the best. She even worked hard to get my screen protecter perfect.

Josh was very thorough, efficient and friendly. Great local shop with great service and an awesome crew.

My problem was challenging but Josh B was very patient and quite knowlegable and skilled in working through the problem. He was very courteous and concerned about the length of time it took. Hes good at multi-tasking with other customers while working the problem.

Friendly and knowledgeable. They did a good job getting me my new phone.

My fast charge cable stopped working, Bailey was able to find the right charger for my dad and I. Great customer service, seriously recommend bailey and this store to anybody that might be in the same situation.

Bailey and Stephen were extremely helpful, informative, and answered all the questions I had about getting a new phone.

I cant begin to say how grateful I am for Daniel s help when my phone was destroyed by cars driving over it. This is a great Verizon store.

Very helpful and patient staff. I will never again go to any other Verizon retailer!

Zan R assisted me in choosing and setting up my new phone. He was very helpful and knowledgeable.

I have NEVER had so many problems with a Verizon store!! Spent over 2 hours there, and they still couldnt get a new phone added to my account!!

Good service. I bought a screen protector and they put it on for me.

Bailey was awesome! We had a fantastic visit and got all the help we needed!

Great customer service! Thanks Bailey for an awesome experience! 😀 Very knowledgable and accomodating! Thanks 😄😄

I went to the Verizon store to get help with a problem I was having accessing the Internet when not on wifi. Bailey Samuel knew immediately what the problem was, that I had to many sites opened when I should have cleared them. What a relief! He also informed me of options for upgrading my phone. I am not ready to do that but am happy to know the details for future reference. Thank you, Bailey!