I was so glad that a friend referred Facets to me. Ive been trying to help a client replace her dishwasher for over a year, and every other appliance distributor I went to said it couldnt be done. Guy and Eric not only helped me find the perfect replacement, they also introduced me to a great installer. The showroom is beautiful and its truly a one stop shop. They have large, well done displays of appliances you dont usually find in Dallas including Blue Star, some Italian lines that were stunning, Hestan, and of course my favorite Signature Kitchen Suite. Now I cant wait to make changes to my own home! Thank you so much for all of your help and a very pleasant experience.

Stopped in today without an appointment (didnt know the place was by appointment only). Called while sitting in the parking lot to see if we could come in and Kathy at the front desk was so, so friendly and told us to come on in. She welcomed us in, and showed us around with the best attitude. I told her they were lucky to have her at the front desk as the face person. Every company needs a Kathy on the front lines. I dont know if she loves her job or just loves helping people, but best customer service experience Ive had in many years. Thanks for making us feel at home, Kathy! Oh, and the products were top notch too.

Facets is the ONE place you need to shop for home improvement renovations. The selection of Fixtures, for knobs, door pulls. Bath tubes, shower fixtures kitchen design, bath design. I walked in and was greeted at the door. Told to look around, someone would be with me shortly. Chris showed up in about 2 min.She was awesome, found my faucets and had them delivered to my house. I shopped at Fergusons and this Place is WAY BETTER... service and selection. Especially service..

We bought a kitchen faucet from predecessor of FACETS almost ten years ago. It started to leak and we could not determine the make to get a part replacement, we had lost the receipts. I sent a picture to Phelia McDermott to see if they could help. She contacted the manufacturer for us and we had the part in 5 days. Awesome service!

Super friendly folks and an expansive showroom that is as much inspiration as it is for shopping.

Customer service is not good. We ordered several thousand dollars worth of plumbing fixtures for a bath remodel. We made the incorrect assumption that items were in stock since we discussed our project with their sales rep. Later discovered it would take months to complete our request. Even the long lead time was delayed again. No phone calls. No follow ups. No apologies. No return phone calls. They got their money, so they were done. Would I recommend? Absolutely not.

Exlen service

Ive had an excellent experience with the showroom. They have been responsive, helpful, and Ive experienced no back-order issues.